Instructor Led Problem Training in Canada - Training Resources

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...

IPSR - ITIL Practitioner Support and Restore This new program replaces the individual Service Desk / Incident management & Problem Management Practitioner courses. It focuses on the implementation, management, & optimization of integrated processes required for achieving Service & Support.  more...

Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can  more...

Analytical Thinking Description: This workshop addresses the needs of individuals who assess data to make sound recommendations. Ideal for individuals who want to: Understand and retell the "big picture and story" when reviewing seemingly unrelated material. Make connections throughout the data. Search through detailed information and make informed assumptions and sound judgments. Assess and identify  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Problem Solving and Creative Sales Solutions This workshop will enable the participants to develop the art of divergent thinking, use various states of consciousness to their advantage and understand how to use the three different ways of thinking to understand people.  more...

Dealing with Difficult People ...lity management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your  more...

Developing High Performance Teams ...ften depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop  more...

Building Cross Function Teams For Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

Client Care Representative CCR Certified Training Program 2 Days ...arn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering information in an orderly manner promotes confidence in agents to resolve issues, builds cooperation in the group and fosters customer confidence. A positive  more...

Negotiating for Results Negotiating is a fundamental fact of life at every level. Whether you are working on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as  more...

Conflict Resolution Negotiating Win-Wins ...problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to confront issues and reach  more...

Builders Liens How to Avoid the Perils and Minimize the Risk ...n uninterrupted project execution. None of them want any problem with the Buildersa Lien Act, trust funds, and bonds. Consultants and financiers, the other two stakeholders in projects, also want projects flowing smoothly from start to completion. This seminar focuses on processing and monitoring payments on construction projects in the interest of smooth execution. After Participating  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Business Analysis Essentials ... will learn valuable approaches to determine the business problem, root cause identification, solution definition strategy, business case preparation, requirements gathering and documentation, quality management and developing implementation timelines. This course is consistent with the body of knowledge developed by the International Institute of Business Analysis (IIBA). It is also  more...

Problem Solving and Decision Making Skills ...course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions: * Solving Problems * Brainstorming * Metaplan * Your Mind is Better than You Think! * The Fishbone Diagram * Force-Field Analysis * The Six Thinking Hats  more...

Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness.  more...

Building Cross Functional Teams for Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 Location: Ottawa Date: 2008-03-31 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

ITIL Foundation Certification ...s Incident management Problem management Release management Change management Configuration management o Review * Day two o Technical, tactical, and strategic view o IT Service Delivery Service level management Financial management  more...

Enhancing My Effectiveness Using MINDEX Thinking Styles ...nowledge, organize our thoughts, form our opinions, solve problems, make decisions, plan, and express ourself to others. The Mindex Thinking Style Profile enables a person to better understand his or her primary patterns of thought. Based on a combination of accepted theories of brain research and practical experience, the Mindex profile has become a powerful tool for transformation. Created  more...

The Agile Planning Game Rapid Estimating and Scheduling for High-Change Projects ...s analysis? While there are several solutions to this problem, the most popular is called The Agile Planning Game. This technique brings together a whole multi-disciplinary team and builds a consensus on a set of estimates. The Agile Planning Game is specifically designed to avoid the problem of "group think" -- where minority opinions are withheld to avoid criticism or due to a lack of  more...