Instructor Led Problem Training in Canada

CCIE VOICE BOOTCAMP ...nting their existing IP Telephony knowledge, remedy their problem areas and weaknesses, as well as, gain vital test-taking strategies. This class is designed for candidates who are within 1 week to 9 months of their CCIE Voice Lab date. The class does not cover introductory material and candidates are expected to have a minimum production knowledge of the topics covered in order to receive the  more...

CCIE Voice Bootcamp ...nting their existing IP Telephony knowledge, remedy their problem areas and weaknesses, as well as, gain vital test-taking strategies. This class is designed for candidates who are within 1 week to 9 months of their CCIE Voice Lab date. The class does not cover introductory material and candidates are expected to have a minimum production knowledge of the topics covered in order to receive the  more...

Hands-on Microsoft Project ...have found the key to maintaining a focus on practice and problem-solving using our unique instructional methodology. Participants get plenty of hands-on practice and decision-making practice with minimal routine input of project data. After the course, participants take home a data CD containing all data files. The CD, together with the workbook which contains very detailed step-by-step  more...

XML Programming Using Visual Basic and NET ...derstand which XML and .NET technologies to apply for the problem domain. LEARNING OBJECTIVES Understand the purpose of the .NET Framework XML classes Parse XML data streams using XmlReader classes Validate XML data streams that are described by a DTD or an XML Schema Use the XmlWriter class to create XML data streams Modify, create and delete information in an XML document using  more...

XML Programming Using C# and .NET ...derstand which XML and .NET technologies to apply for the problem domain. LEARNING OBJECTIVES Understand the purpose of the .NET Framework XML classes Parse XML data streams using XmlReader classes Validate XML data streams that are described by a DTD or an XML Schema Use the XmlWriter class to create XML data streams Modify, create and delete information in an XML document using  more...

Oracle 10g 11g Advanced SQL ...test the most efficient Oracle query for a given business problem Code efficient inner and outer joins, including the use of the Oracle ANSI-compatible join syntax Use Oracle10g partition outer join to "densify" data (i. e. fill in the gaps) Code complex subqueries including correlated subqueries, inline views, subqueries in the column-list, Oracle subquery factoring (the  more...

Customer Relations This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication  more...

Team Building ...ee key elements: personality dynamics, team building, and problem solving strategies. These components provide a practical backdrop for facilitating effective team interactions. Understanding the characteristics and needs of different personalities leads to more effective communication. Making these personal differences objective facilitates the process of problem solving for powerful  more...

Problem Solving and Decision Making ... and define some process to be a good decision maker? Problem Solving and Decision Making are two interchangeable terms. A problem occurs when a system does not meet its established goals, does not yield the predicted results, or does not operate as initially intended. Early identification of a problem will allow more time to develop a well thought-out solution. It may be less costly to  more...

Construction Contract Claims Avoidance and Resolution ...The objective of this presentation is to demonstrate that problem free (minimal) project delivery is possible through real example and a review of project management techniques. In reviewing Public Works statistics vis a vis the effort in time and money to defend against claims it is certainly more prudent to put the effort into contract administration as a preventative effort rather than  more...

Slope Stability and Erosion Control Design Workshop Description The successful analysis and design of slope and erosion control requires an in-depth understanding of several subjects and concepts. It is imperative to harmonize slope stability and the use of erosion control techniques for retaining earth masses in attractive, environmentally compatible and cost-effective ways. This requires a thorough understanding of the erosion process,  more...

Advanced Oxidation Technologies AOTs for Water and Wastewater Treatment Workshop ...2-day program, where the emphasis is on learning by doing problems. Each lecture session will be followed by a problem-solving period, where participants can gain further insight into the fundamentals and design issues by working out practical problems, which will then be solved in a group session. The course takes the participant from a state of little or no knowledge of Advanced Oxidation  more...

Flexible Pavement Preservation Workshop ...natives for existing flexible pavements. It addresses the problem of maintenance and rehabilitation in a logical sequence: existing pavement structure evaluation and condition assessment, distress mechanisms, assignment of feasible strategies and alternatives, selection of preferred alternatives. Example of a typical pavement preservation project including: data collection, field work,  more...

Ultraviolet UV Disinfection for Water and Wastewater Treatment Workshop 12 CEUs ...o-day program, where the emphasis is on learning by doing problems. Each lecture session will be followed by a problem-solving period, where participants can gain further insight into the fundamentals and design issues by working out practical problems, which will then be solved in a group session. The course takes the participant from a state of little or no knowledge of ultraviolet (UV)  more...

Resolving Conflict in the Construction Project Environment 18 CEUs ...nterest Based Negotiation Separate The People From The Problem Focus On Interests, Not Positions Reframe The Conflict As A Mutual Problem Generate Options For Mutual Gain Build A Solution That Meets Everyonea ™s Needs Evaluate Using Objective Criteria Know Your BATNA Discussing The Issues Planning For The Conversation Hear, Understand, Plan Role Plays Day 3 Defining  more...

Theory and Practice of Nutrient Removal Description Operators, engineers, designers and managers involved with wastewater treatment plants aim for a thorough understanding of biological treatment processes in order to achieve the expected performance. The course stresses the understanding the fundamentals and bridges the theoretical considerations with the practical aspects of operation. Objective To provide comprehensive  more...

zOS Diagnostics and Debugging This class focuses on using the tools available to narrow the scope of system problems, identify failed components, and debug operating systems problems. Emphasis will be on problem diagnosis and hands-on exercises using the available tools.  more...

BS04 - Problem Solving and Decision Making Techniques in IT This two-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.  more...

ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 Location: Ottawa Date: 2008-03-31 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,  more...

ITIL Foundation Certification ... Incident management Problem management Release management Change management Configuration management o Review * Day two o Technical, tactical, and strategic view o IT Service Delivery Service level management Financial  more...

Negotiating for Results Negotiating is a fundamental fact of life at every level. Whether you are working on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as  more...

Building Cross Functional Teams for Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness.  more...

Problem Solving and Decision Making Skills ...course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions: * Solving Problems * Brainstorming * Metaplan * Your Mind is Better than You Think! * The Fishbone Diagram * Force-Field Analysis * The Six  more...

Business Analysis Essentials ... will learn valuable approaches to determine the business problem, root cause identification, solution definition strategy, business case preparation, requirements gathering and documentation, quality management and developing implementation timelines. This course is consistent with the body of knowledge developed by the International Institute of Business Analysis (IIBA). It is also  more...

Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...

Builders Liens How to Avoid the Perils and Minimize the Risk ...n uninterrupted project execution. None of them want any problem with the Buildersa ™ Lien Act, trust funds, and bonds. Consultants and financiers, the other two stakeholders in projects, also want projects flowing smoothly from start to completion. This seminar focuses on processing and monitoring payments on construction projects in the interest of smooth execution. After  more...

Conflict Resolution Negotiating Win-Wins ...problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to confront issues and reach  more...

Client Care Representative CCR Certified Training Program 2 Days ...arn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering information in an orderly manner promotes confidence in agents to resolve issues, builds cooperation in the group and fosters customer confidence. A positive  more...

Building Cross Function Teams For Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting,  more...

Developing High Performance Teams ...ften depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop  more...

Dealing with Difficult People ...lity management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in  more...

Problem Solving and Creative Sales Solutions This workshop will enable the participants to develop the art of divergent thinking, use various states of consciousness to their advantage and understand how to use the three different ways of thinking to understand people.  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Analytical Thinking Description: This workshop addresses the needs of individuals who assess data to make sound recommendations. Ideal for individuals who want to: Understand and retell the "big picture and story" when reviewing seemingly unrelated material. Make connections throughout the data. Search through detailed information and make informed assumptions and sound judgments. Assess and identify  more...

Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you  more...

IPSR - ITIL Practitioner Support and Restore This new program replaces the individual Service Desk / Incident management & Problem Management Practitioner courses. It focuses on the implementation, management, & optimization of integrated processes required for achieving Service & Support.  more...

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...

Handle Challenging People in the Workplace - How Not to Be a Victim Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. This workshop will help you identify some of the ways you may be contributing to these problems & give you some strategies ..  more...