Instructor Led Problem Training in Egypt
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From Contacts Plus
Discipline Management

...problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the purpose and reasons for implementing the companya s disciplinary procedure.
Know the common dos and dona ts in
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Problem solving and decision making

...You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in terms of objectives and issues.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand Effective Problem Solving definition.
Learn Effective problem solving process
Recognize Effective Problem Solving Strategy
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Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.
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Customers types and behavior
Dealing with customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
We will know the types of customers.
We will know the color of customer as in mind set.
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Critical Elements of Customer Service
...ve enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?
This two days workshop will help you in all of these areas, and more!
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Recognize that service delivery is an individual
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Human Resources Training for the non HR Managers
Human Resources Training for the non HR Managers
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet
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Communication Strategies
...t will be familiar with;
Identify common communication problems that may be holding you back.
Develop skills in asking questions that give you information you need.
Learn what your non-verbal messages are telling others.
Develop skills in listening actively and empathetically to others.
Learn how to firmly stand your ground and make your feelings heard.
Enhance your ability to handle
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Get organized for peak performanceTime Management
Get organized for peak performancea Time Managementa
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,
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Negotiating For Results
... for turning face-to-face confrontation into side-by-side problem solving.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand how often we all negotiate and the benefits of good negotiation skills.
Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
Identify the various negotiation
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Working Smarter Using Technology to Your Advantage
Working Smarter a Using Technology to Your Advantagea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one
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The Minute-Takers Workshop
The Minute-Takera s Workshop
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are
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Developing Training Program
Developing Training Program
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
How You Will Benefit, objectives:
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly
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Celebrating Diversity in the Workplace
Celebrating Diversity in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their
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Conflict Resolution Getting along in the Workplace
Conflict Resolution a Getting along in the Workplacea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that
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How to Manage Anger and Violence in the Workplace
... and othersa anger.
Have better communication and problem solving skills, which will reduce frustration and anger.
Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes.
Know what to do if a violent incident occurs in the
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Getting Employees Off To a Good Start
Getting Employees Off To a Good Start
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating
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Managing Employee Performance
Managing Employee Performance
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into
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Employee Dispute Resolution Mediation through Peer Review
Employee Dispute Resolution a Mediation through Peer Reviewa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Have you ever been in a workplace situation where a supervisor has made a decision that you didna t agree with? Did you wish that you could ask someone else what they
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Closing the Generation Gap in the Workplace
...d to manage the people that we work with. We will explore problems, solutions, and strategies to help overcome issues of the generation gap.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Develop our understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce.
Understand and apply language that
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Business Succession Planning
Business Succession Planning
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you
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Business Ethics for the Office
... Overview:
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
This two days workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier.
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Safety in the Workplace
...ing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand the difference between a safety program and a safety culture.
Have some resources to help you understand the regulations in your
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Advanced Skills for the Practical Training
Advanced Skills for the Practical Training
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to
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Presentation Survival School Public Speaking
Presentation Survival Schoola Public Speakinga
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will
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Facilitation Skills
Facilitation Skills
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time.
There has been a growing realization that we have to pay attention to the process elements of
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Using Activities to Make Training Fun
Using Activities to Make Training Fun
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ve all been somewhere where the class clown is able to lighten the mood and
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The Practical Trainer
The Practical Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will
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Conquering Your Fear of Speaking In Public Speak Easily
Conquering Your Fear of Speaking In Public a Speak Easilya
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita
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Survival Skills for the New Trainer
Survival Skills for the New Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and
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Advanced Writing Skills
Advanced Writing Skills
Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 Days
Program Overview:
This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date
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Project Management Fundamentals
Project Management Fundamentals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra
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Understanding Project Management
Understanding Project Management
Target Audience: Supervisors, Seniors, &Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that
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Business Etiquette
Business Etiquette
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
In todaya s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly
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Writing Reports Proposals
Writing Reports & Proposals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you
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Control Anger Before It Controls You Anger Management
Control Anger Before It Controls Youa Anger Managementa
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
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Business Writing That Works
... They will also have opportunity to discuss their writing problems and share solutions with others in the workshop.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Have a better grasp of the basics of writinga that is, better appreciate the grammar, spelling, punctuation and sentence structure required for writing correctly.
Practice the
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Skills for Administrative Assistant
Skills for Administrative Assistant
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest
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Secrets of Change Management
Secrets of Change Management
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change.
How You Will Benefit, objectives:
By the end of the
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Problem Solving Decision Making
...Problem Solving & Decision Making
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then
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Building Your Self Esteem and Assertiveness Skills
Building Your Self Esteem and Assertiveness Skills
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be
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Developing High Performance Teams
...ten depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop
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Business Leadership Becoming Management Material
...o influence and communicate with others.
Become a better problem-solver and decision-maker.
Discover how you can prepare for and embrace the forces of change.
Create a strategy to actively use these skills back in the workplace.
Program Contents:
Leadership profile and competencies to highlight your strengths and challenges.
Directional and consequential thinking and how to develop
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The Professional Supervisor
The Professional Supervisor
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In todaya s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena t had the
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Conducting Effective Performance Reviews
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ve always done, youa ll always get what youa ve always got. a And, remember what the German philosopher Goethe
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Building Better Teams
Building Better Teams
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an
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Coaching Skills
Coaching Skills
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and
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Dealing with Difficult People
...lity management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in
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From SETTEC
Advanced Instrumental analysis in petroleum industry


The efficient use of the advance analytical methods and modern analytical instruments are very imperative tools to solve any laboratory problem. The course provides the basic and advance of analytical analysis methods of most used instruments. In addition, it provides elegant tools for obtaining qualitative and quantitative data techniques with practice work on analysis software.
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Management Supervision & Decision Making

The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making
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Logistics Management

More and more organizations worldwide want to develop products for global markets. At the same Time, they need to source material globally to be competitive.
One of today's trends to solve this problem is outsourcing logistics or using third-party logistics (3PL) to manage complex distribution requirements.
Organizations have developed strategic alliances with 3PL companies all over the
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Managing Time & Surviving Stress

The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn:
* Working fewer hours with greater results.
* Understanding how to contain and manage your stress.
* Increasing your productivity.
* Identifying priorities.
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Maximizing Innovation And Problem Solving

The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.
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Kids Turn Workshop

...aced across Egypt and the Islamic world as a major social problem, as a result of rising divorce rates. According to the director of the Center for Women's Issues in Egypt, there are currently five million postponed divorce cases in Egypt, in addition to 13 million cases under consideration by the personal status courts. A divorce occurs every six minutes in the country.
When separation or
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From Next Levels Consulting
Know Your Customer Understanding Buyer Behavior
...s
-The buying decision process- the five-stage model a Problem recognition a Information search a Evaluation of alternatives a Purchase decision a Post-purchase behavior
-Business-to-business (B2B) buying behavior a Is B2B buying behavior different from that of B2C? a Business-to-business buying situations
* All courses are delivered by Certified instructors (please contact
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Employee Engagement and Retention Strategies
...r, but also perform better! Employee turnover is a common problem faced by companies in a changing market dynamics, increasing employee awareness and incremental pressure for performance. Turnover not only leads to a discontinuity in performance, increased recruitment and selection cost but also lost opportunities and decreased morale.
This 2-day interactive workshop focuses on solving this
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Todays Leader Essential Skills for Successful Management
...nagement, time management, critical thinking, delegation, problem solving, presentation strategies, communication, strategic planning, and feedback techniques.
-Use Robert Cialdinis six influence strategies to their advantage
Course Outlines
-The Basics: The Learning Organization
-Take Five: The Five Disciplines
-The Right Combination: Leadership
-The Routine: Five Practices
-Catch You
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From XTrack Egypt
Problems and desicions
This course is designed for middle management. It identifies problems and its solving skills. It also helps them to identify the different desicion making styles and hidden traps.
Program content:
*Problem definition and analysis. *Problem solving skills and styles.
*Decision making process and styles. *Decision matrix tree.
*Hidden trap. *Real problem case study workshops.
*S & M action plan
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From Business Excellence Center - BEC
Lean Six SIgma Green Belt






...trol / Visual Management
Standard Work
Structured Problem Solving
DMAIC Analyze
Introduction to Test of Hypothesis
Scatter Diagram
Regression
DMAIC Improve
FMEA
Creative Thinking
DMAIC Control
Control Plans
Error Proofing (Poka-Yoke)
Duration: 70
Admission Requirements: Bachelor Degree in relevant field.
Good
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From Persona International
In-House Freelance Soft Skills Trainers Development Program
..., including lecturettes, group discussions, case studies, problem solving exercises, and visual aids to give all participants the best opportunities for learning.
a Level 3 a Certified Master Trainer- Inscape Everything DiSC Trainer Certification
The First International, Specialized Soft Skills Trainers Certification in the Middle East.
The Inscape Certified Everything DiSC
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