Instructor Led Problem Training in Singapore - Training Resources
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From DW Associates Pte Ltd
Managing Customers Relationship through customization and personalization



...vative, familiar, and easy to explain.
This is a major problem with customization. When you rely on people telling you what they want, they often don't really know. The vast majority of people won't even bother to tell you.
In the few cases where they do bother, they'll often provide an incomplete or inaccurate description of their preferences. If you rely solely on this data, you'll
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From Amplios Academy
Customer Relationship Management 1 Day
Training objectives
The purpose of this seminar is to:
> Communicate the concepts of customer Relationship Management (CRM)
> Equip the participants with fundamental CRM development and management skills
> Explain how to assess the best approach to CRM design and implementation in different organizations
Training method
The training method involves:
> Description of the theory
>
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Leadership 1 Day



Training objectives
The purpose of this seminar is to:
> Communicate the importance of leadership development in the corporate world
> Equip the participants with fundamental leadership development skills
> Explain how to assess the leadership development requirements for different types of organization
Training method
The training method involves:
> Description of the theory
>
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Innovation Techniques Workshop 1 Day



Training objectives
The purpose of this seminar is to:
> Communicate the importance of innovation in corporate survival
> Equip the participants with fundamental innovation skills
> Explain how to assess the typical innovation skills required by different organizations
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
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From Centre for Creative Thinking
Conflict Management
Working with people had never been easy. For organizations to continue to perform well and meet their stakeholdersa expectations, employees at all levels need to bring out the best from the people they manage. Unfortunately in the process of getting things done, we have to deal with conflicts as well. Conflict is inevitable in work life. Each of us needs to master the critical skills so that we
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Enhancing Your Coaching Skills
...earning needs. They will be asked to identify common work problems they face in their day-to-day operations. The information will be incorporated as role plays and discussion points. This is a problem centered learning workshop that is designed to let the managers/ supervisors take the skills acquired during the workshop to the actual workplace. The emphasis is on learning outcomes of skills
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From PI ETA Consulting Company
Loan Management And Risk Monitoring

Highlights
Be aware of the key issues in loan management.
Discussion on key steps in reviewing a loan.
Learn how to set up an early warning system.
Prevent problem loans by being able to recognize early warning signs.
Recognising and dealing with borrowers who overtrades.
Ensuring maximum recovery when encountering problem loans.
Know the key responsibilities of an account
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From Project Decision
High Impact Project Management Workshop
Course Introduction
This high impact workshop is based on class instruction and hands-on group exercises. You will gain invaluable knowledge from the experience of reality simulated project situations. You will learn and practice how to initiate, plan, execute, control and successfully close a project.
The project management processes, tools and best practices in the workshop are completely
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From The Lausanne Training and Development Group
Exemplary Customer Service


...Scenarios
Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc)
Content:
The do s and don ts of Customer Interface
The Key Characteristics of Effective Customer Service People
How to Identify Internal Customer Needs
How to use
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From The Really Big Impact Company
The Mindset of Really Big Impact Selling


...ceiling is lower than the performance required, we have a problem.
Motivation and Positive Affirmations
A positive attitude is certainly essential for success. But simply making positive statements to yourself won t change anything. Utilisation of Neuro linguistic techniques and coaching creates new positive neural pathways in the brain, which will induce a different mindset.
Unfortunately
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Alignment of Purpose


...tment Manager
I understand better how communication and problem solving skill can help me work with my subordinates. I will be talking to my team on our mission and helping them prepare to join me in achieving it.
Team Supervisor
I must understand the needs and requirements of my staff and clearly communicate my mission. Tony & Jun have taught me a lot more to help me help me get through
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