Instructor Led Problem Training Classes in Singapore
From DW Associates Pte Ltd
Managing Customers Relationship through customization and personalization



...ervative, familiar, and easy to explain.
This is a major problem with customization. When you rely on people telling you what they want, they often don't really know. The vast majority of people won't even bother to tell you.
In the few cases where they do bother, they'll often provide an incomplete or inaccurate description of their preferences. If you rely solely on this data, you'll get
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From PI ETA Consulting Company
Loan Management And Risk Monitoring

Be aware of the key issues in loan management.
Discussion on key steps in reviewing a loan.
Learn how to set up an early warning system.
Prevent problem loans by being able to recognize early warning signs.
Recognising and dealing with borrowers who overtrades.
Ensuring maximum recovery when encountering problem loans.
Know the key responsibilities of an account manager
Seminar Facilitator:
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From The Lausanne Training and Development Group
Exemplary Customer Service


...Scenarios
Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc)
Content:
The do s and don ts of Customer Interface
The Key Characteristics of Effective Customer Service People
How to Identify Internal Customer Needs
How to use
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From The Really Big Impact Company
The Mindset of Really Big Impact Selling


...ceiling is lower than the performance required, we have a problem.
Motivation and Positive Affirmations
A positive attitude is certainly essential for success. But simply making positive statements to yourself won t change anything. Utilisation of Neuro linguistic techniques and coaching creates new positive neural pathways in the brain, which will induce a different mindset.
Unfortunately
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Alignment of Purpose


...tment Manager
I understand better how communication and problem solving skill can help me work with my subordinates. I will be talking to my team on our mission and helping them prepare to join me in achieving it.
Team Supervisor
I must understand the needs and requirements of my staff and clearly communicate my mission. Tony & Jun have taught me a lot more to help me help me get through
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