Instructor Led Problem Training in United States - Training Resources

Need Help for a Drug or Alcohol Problem We Can Help We specialize in exceptionally effective and confidential addiction treatment. Our clients are our priority, and everything we do has their absolute best interest at heart. Many of our clients are professionals, physicians, local business owners, and public figures. They come to us because they know we will give them the best individual care possible, and provide the utmost confidentiality  more...

Getting Organized ...e chaos and manage all the a stuffa in your life! The Problem * Does your life feel chaotic most of the time? * Is it difficult to find emails, keep track of voice mails and sort through the clutter on your desktop? * Are you confused by the many tools available to help you get organized? Our Solution To Learn... * The benefits of getting and keeping  more...

Organizational Skills Using A 5 Step System ...n overwhelming stress threatens their effectiveness. The Problem * Can you prioritize your work even when every project seems like it is the top priority? * Do you stay calm and in control when everyone else in your organization is a putting out fires?" * How much time do you waste each day looking for lost papers or managing interruptions? Our Solution To Learn...  more...

Time Management Using Time Mastery Profile ... ability to work effectively within the environment. The Problem * How do we manage priorities when they are not our own? * What is the most important time management function to improve my overall use of time? * How does goal setting impact managing my day? Month? Year? Our Solution To Learn... * How to have a personal view of your job and the philosophy that is  more...

TimeSmart - Time Management Training ...nage ourselves and our use of time more effectively. The Problem * Too many interruptions * Feeling that there is not enough a timea to get everything done * Lack of planning and prioritizing * Personal disorganization Our Solution To Learn... * How to assess their current time management habits * The importance of setting goals and prioritizing *  more...

Coaching For Performance ...the truth is above-average employees, on occasion, create problems; and they do want developmental and performance coaching. Coaching for Performance focuses on developing the critical skills needed to coach employees who are meeting expectations to increased productivity and needed to coach employees who are not meeting expectations. This is a highly interactive and practical  more...

How To Treat People ...becoming excellent managers of highperforming teams. The Problem * Managers not clear on the fundamentals of managing teams. * Unmotivated or underperforming employees. * Friction within the team or between teams. * Managers taking on too much of the teama ™s work themselves. * Lack of clear communication within the team or between team members. * Poor  more...

Influencing Corporate Culture ...otional Intelligence and leadership skills to do so. The Problem * Do you have the skills to help your organization transform into one that is more productive, dynamic and able to respond quickly to market demands? * Do you know how to get management and employees working together in a partnership to create a more successful business? * Are you impacting your corporate culture  more...

Laws For Leaders ...ining in disparate treatment and disparate impact. The Problem - Do your supervisors understand discrimination laws such as harassment and hostile environment? - ™s your organization currently non-union, but thinking about becoming unionized? - Does your Human Resources department understand the legalities behind the FLSA? - Do HR employees understand the process to work through  more...

Values Based Leadership ...am exercises to apply and remember items discussed The Problem - Lack of discussion and everyday application of your companya ™s values, mission and vision. - Communication between management and individual contributors is empty and needed. - Low moral and enthusiasm to exceed core corporate objectives. Our Solution To Learn... - Skills in vertical and horizontal  more...

CPR For Workplace Morale - Building Morale In The Workplace ... productive workplace for the benefit of everyone. The Problem - Is your workplace experiencing rapid changes and/ or downsizing? - Has the cost of tension been too high on you or your organization? - Are internal conflicts disrupting workflow and damaging team spirit? Our Solution To Learn... - To keep poised and in control when others are reacting negatively to CHANGE. -  more...

Ethics In The Workplace Overview The word a ethicsa is derived from the Greek word ethos (character), and from the Latin word mores (customs). Together, they combine to define how individuals choose to interact with one another. In philosophy, ethics defines what is good for the individual and for society and establishes the nature of duties that people owe themselves and one another. Far too many resources  more...

Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  more...

Dale Carnegie Course for Effective Communication and Human Relations ... better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm. In short, the course will power you to move far beyond your comfort zone as you stretch for and attain ambitious new goals. Who Should Attend Employees at all levels in a corporation who seek to maximize their  more...

Scrum Team Training This introductory course offers a new alternative to the Certified ScrumMaster (CSM) training. While CSM focuses solely on the ScrumMaster Role, Scrum Team Training focuses on the entire Team, including Project Managers, Business Analysts, Testers, Developers, and Architects. This team-based training will help you understand your role within the Scrum team structure and equip you with the  more...

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...

Support Specialist ...kills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further  more...

Problem Solving and Troubleshooting Workshop ...problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective  more...

Project Management Kepner-Tregoe Project Management is an integrated, cohesive process that project managers can adapt and apply to any type of project, large or small. This comprehensive, step-by-step process draws on our best practices research and acclaimed approaches to problem solving, decision making, and human performance. It is used in organizations worldwide to ensure that projects are delivered on time, on  more...

Problem Solving and Decision Making ...Problem Solving and Decision Making (PSDM) is a step-by-step process that helps people rapidly and accurately resolve a wide range of business issues. Used in organizations worldwide, PSDM helps people at all levels in an organization efficiently organize and analyze information and take appropriate action. PSDM helps people tap into the know-how of individuals, develop consensus, and gain  more...

High Impact Leaders ...nclude public speaking, listening, people skills, memory, problem-solving, and the ability to develop more leaders within the organization. Over the past decade, our instructors have conducted hundreds of courses and seminars in which we have asked participants 'What's the most frustrating part of your job?' The most common answers to this question are: Nervousness Speaking to Groups  more...

The Secrets of Cold Calling Success System Sales Training and Telesales Training ...ls resulting in lost sales or no sales at all? The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is pathetic. It is a bad situation but it really doesn't have to be like this. People that have taken our live  more...

Grounding and Shielding Techniques for EMI, EMC and ESD ...s together the latest tools and techniques for overcoming problems related to electrostatic and magnetic coupling. It begins with a review of electrostatic concepts, such as charges, fields and forces. Basic theory of electrostatic and electromagnetic fields and field coupling provides an understanding of the problem-causing mechanisms. Students learn solutions ranging from cabling choices to  more...

PLC Programming and Hardware PLC programming techniques and concepts will be explored in-depth with hands-on programming and individual PLC assembly and input/ output wiring. This PLC training workshop/ seminar is a PLC course that will take the student from a beginner to a mid-level PLC programmer/ technician. PLC theory of operation and commonly used PLC functions are covered in detail. The seminar begins with 4 hours of  more...

BMC Remedy AR System 75 Foundation - Part 1 WBT This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop  more...

Insomnia Management ...problem/ business. Drugs are not the answer to insomnia and can bring on disasterous side-effects. Our class begins with a simple written sleep test, then addresses and discusses "sleep", the different types of insomnia and sleep stages throughout our lifespan. Learn natural, drug-less solutions. Getting a handle on sleep now and making a few, easy lifestyle changes could save you from a  more...

Organizational Analysis and Design The design of an organization can impact everything, from proper work flow to ultimate success at the bottom line. Participants in this program will learn the dynamics, processes, and challenges inherent in analyzing and designing an organization to achieve business results. Explore a systematic approach for guiding an organizational design effort from problem identification, to design  more...

Customer Driven Quality Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle  more...

Mastering XML and XSL Training Mastering XML and XSL is a five-day course that provides participants with comprehensive training in the eXtensible Markup Language (XML) and eXtensible Stylesheet Language (XSL) technologies for use in management, development, and processing of diverse data and content. Through its expanded hands-on approach, the course will cover relevant XML and XSL tools and technologies including XML Schema  more...

Thinking Outside the Lines After completing this course, participants will be able to: Develop and consider a multitude of alternative possibilities. Commit to specific courses of action depending upon the issues. Challenge barriers to thinking which exclude growth. Move from idea to solution through pulling others into the implementation.  more...

z-OS Diagnostics and Debugging This class is a lecture-workshop for experienced systems programmers with a focus on using the tools available to narrow down the scope of system problems, identify failed components and debug operating systems problems. Emphasis will be on problem diagnosis and "hands-on" exercises using the available tools. You can get a complete list of other Mainframe classes at  more...

C++ Programming for Non-C Programmers ...he features of C++ that support effective modeling of the problem domain and reuse of code. The course consists of two modules. The first module introduces the core C features of C++, with simplified input/ output through iostreams. The module begins with simple hands-on programming using C++ to do input, computation and output. The C++ data types are covered, and simple if tests and loops are  more...

Problem Solving and Decision Making Techniques This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Creative Problem Solving ...integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on  more...

The Art and Science of Communication ... hear people in companies say, a We have a communication problem here.a This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate  more...

Enterprise Architecture Bootcamp ...problem is relatively easy. Designing and implementing a robust architecture that serves the immediate needs to the enterprise and is consistent with the long-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that  more...

Business Systems Analysis for Object-Oriented Projects with UML 2 (business analysis) ...ct-oriented developers with concise specifications of the problem domain within which a software solution will be constructed. Students will learn the power of the Unified Modeling Language version 2 (UML 2) for expressing business concepts and project goals using object-oriented models, to prepare for either in-house, or out-sourced, technical design and implementation. You can get a complete  more...

Business Systems Analysis for Object-Oriented Projects with UML 2 The key to effective business analysis is to provide specification of a whata functionality a software system will provide its users, rather than a howa the software will be designed. But too often traditional business analysis produces artifacts and specifications that do not align with the concepts of object-oriented design and development. This course focuses on how business analysts and  more...

Advanced HP-UX Systems Administration This course will teach the commands and methods needed to setup and manage advanced features in an HP-UX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features. You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp  more...

HP-UX Systems Administration This course will teach the commands and methods needed to setup and manage an HP-UX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp  more...

HP-UX SYSTEM ADMINISTRATION( Essential Operations) This course will teach the commands and methods needed to setup and manage an HP-UX system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp  more...

Advanced Unix Systems Administration This course will teach the commands and methods needed to setup and manage advanced features in a Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features. You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp  more...

IBM AIX Systems Administration Security Issues This course will teach the commands and methods needed to setup and enforce a security domain on an IBM AIX system. The course will use a problem solving approach in the lab exercises to give systems administrators hands-on reinforcement of these methods. You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp  more...

IBM AIX Systems Administration( Networking Features and Setup) This course will teach the commands and methods needed to setup and manage advanced features in a Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features. You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp  more...

IBM AIX Systems Administration (Essential Operations) This course will teach the commands and methods needed to setup and manage IBM AIX systems. The course will also use a problem solving approach in the lab exercises to teach system managers advanced topics, for long-term mangement goals. You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp  more...

IBM AIX Systems Administration This course will teach the commands and methods needed to setup and manage IBM AIX systems. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement goals. You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp  more...

Solaris Systems Administration This course will teach the commands and methods needed to setup and manage a Solaris version 8, 9, or 10 system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other Solaris classes at  more...

Solaris 10 Systems Administration This course will teach the commands and methods needed to setup and manage a Solaris 10 system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other Solaris classes at http://www.wintrac.com/courses/coursesSolaris1.asp  more...

Red Hat Enterprise Linux Systems Administration This course will teach the commands and methods needed to setup and manage a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other linux classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

Red Hat Enterprise Linux Systems Administration Networking and Security Operations This course will teach the commands and methods needed to setup and manage advanced networking, security, and performance management on a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system. You can get a complete list of other linux classes at  more...

Red Hat Enterprise Linux Systems Administration Troubleshooting Techniques and Tools This course will teach the commands and methods needed to perform troubleshooting networking, security, and performance issues on a functioning RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators a methodology of: discovery, analysis, tools, and solution in each area that is covered. You can get a complete list of other linux  more...

WebSphere MQ V6 System Administration For Sun Solaris 3This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V6 on the distributed platforms (AIX, Windows, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message  more...

WebSphere MQ V5 System Administration For AS-400 (iSeries) This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V5. 3 on the distributed platforms (Windows, AIX, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message  more...

Open VMS Itanium( I64)- Alpha- VAX SYSTEMS MANAGEMENT This course will teach the commands and methods needed to setup and manage an OpenVMS Itanium, Alpha, or VAX platform system. The course will also use a problem solving approach in the lab exercises to teach system managers advanced topics for long-term mangement of an OpenVMS system. You can get a complete list of other Openvms classes at  more...

CustomerCentric Selling Custom or Public Workshops ...understand his business a Get him to admit and focus on problems you can address a Diagnose his problems with a bias toward your product capabilities a Make him responsible for solving his own problem using your product/ service a Create a vision of a solution in his mind that matches your product/ service capabilities a Lead him, WITHOUT presenting your product, to the conclusion  more...

Leadership Foundations ...eaders who can motivate and mobilize teams and creatively problem-solve while addressing an ever-changing business environment, an organizationa ™s ability to maximize impact is at risk. The Solution Leadership Foundations is a four-part curriculum which integrates those aspects of business relationship management that successful corporations have defined as essential to their  more...

Influencing for Results ... ™s concerns, with an approach that focuses on joint problem-solving, clarifying roles and responsibilities, and creates a meaningful and attractive role for all involved. This approach increases the chances that goals are achieved and projects completed while enabling strong working partnerships and collaboration. Results * Greater ability to get the job done, regardless  more...

Oracle Database 11g Backup Recovery As the complexity and sophistication of the enterprise-wide database platform for an organization grows, so does the need for a state-of-the-art backup and recovery strategy. Recovery of contemporary databases goes far beyond the relatively limited tasks of years ago. Traditional strategies involved protecting data against failure, and in the event of a failure, recovering all the lost data.  more...

Advanced Consulting Skills Course Individuals responsible for acting as catalysts for growth and change have development needs that are unique and demanding! Are you someone who gets results through influence rather than reporting authority? Are you a catalyst that helps other people in the organization achieve business goals? Does your effectiveness depend upon developing a shared understanding of your internal clientsa  more...

AJAX Training ...ing the Results Screen Reader Code The Back Button Problem Building your own Back Button Using the Browser Back Button Search App Enhancements Drag and Drop with AJAX Chess AJAX Chess The Chess Class Starting the Application Setting Up the Board Loading a Game Using JSON Displaying Game State Global Event Handlers Moving Pieces The Draggable  more...

Sales Training Sales Training - Chicago Sales Training Course http://www.trainingconnection.com 1. Sales Fundamentals (1 day) 2. Professional Selling over the Phone (1 day) - Onsite training only 3. Sales Management (1 day) - Onsite training only Sales Fundamentals ($295 2 AMC Movie Tickets) What you will learn To implement a sale process Understand client's  more...

LEAN OFFICE TRAINING ...eriential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the office environment. The class starts with participants walking into a room that is set up as cubicles and offices within a fictitious company. Each participant is assigned a job function and is an integral part of a muti-departmental process full of the time-consuming waste and other  more...

LEAN HEALTHCARE TRAINING ...eriential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the healthcare industry. The class starts with participants walking into a room that is set up as a familiar environment in a fictitious healthcare organization. Each participant is assigned a job function and is an integral part of a muti-departmental healthcare process full of the  more...

LEAN INFORMATION TECHNOLOGY (IT) TRAINING ...eriential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the IT environment. The class starts with participants walking into a room that is set up as cubicles and offices within the IT department of a fictitious company. Each participant is assigned a job function and is an integral part of a muti-departmental IT process full of the  more...

Reproducible Program Library - Customizable Soft Skills Training Programs ... Sales Organization Development Performance Management Problem Solving & Decision Making Project Management Team Building Time Management & Meetings Click here for a complete index and program descriptions. Click here for a list of Frequently Asked Questions. VALUE-ADDED SERVICES Like the programs but need help with production and delivery? We can help with everything from  more...

Actus Management & Leadership Development Series PRG s Actus Management & Leadership Development Series is a 10 session program designed for Mid Level Managers and Line Supervisors. As a result of participating in this course, participants will: Achieve personal and organizational goals Learn and apply techniques to engage and motivate employees Set clear and measurable expectations Know when to delegate and how to provide direction  more...

How to Run Meetings with Muscle ...problem dynamics in meetings and how to fix them. Up to 15 participants will bring real-life situations to be addressed by the instructor(s) and other participants. Confidentiality is assured. Attendees will learn: * the three techniques to manage difficult participants * how to handle the domineering talker * what will make people WANT to come to your meetings * facilitation tricks of  more...

Computer Support Specialist ...diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to complex hardware problems. The fun and challenge of this job lies in the variety of work assignments that are encountered, and in the gratification of solving a computer problem that would have rendered a PC useless had it not been for the skills of the computer  more...

Building Cultural Intelligence One of the most frequently cited reasons for failure in mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and  more...

Troubleshooting and Optimizing Database Servers Using Microsoft SQL Server 2005 ...ring Solution   Auditing Monitoring Results to Identify Problem Areas   After completing this unit, students will be able to: Explain the methodology of narrowing down a performance issue to a particular database environment area.   Apply the guidelines for monitoring database servers and instances by using Profiler and Sysmon.   Apply the guidelines for auditing and comparing test  more...

Resolving Conflict: Strategies for Improving Communication and Building Relationships ...s: Roger Fisher s 5 Step Process (a. separate people from problem, b. focus on interests, not position, c. invent options, d. rely on objective criteria and data, e. develop back up alternatives before starting conversation). This section is supported by a series of techniques to exercise each of these steps, including role plays. 6. Group Conflict: Consider role of thinking style  more...

Understanding Others: Essentials for Team Success ...nd thinking patterns that affect the dynamics of a team s problem-solving abilities. Engaging and interactive, this learning experience will help you discover ways to work together more effectively, utilize certain styles to achieve desired outcomes and create your very own "dream team". You will understand your own behavior patterns and how best you can contribute the overall success of the  more...

Resolving Performance Problems ...visors and managers do not know what to do to resolve the problem! Few people are comfortable with giving negative feedback and most certainly do not like having to confront problem behavior. In this results-focused webinar you will learn how to use tools such as the performance agreement, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results.  more...

Coaching Skills for Better Performance Management Real "What to do - How to do it" training in which you will learn how to delegate more skillfully, give positive and constructive performance feedback effectively, help people learn from their mistakes, build rapport, trust, loyalty and accountability, help people learn to think for themselves and take more initiative, and how to caringly confront problem behavior. This training has been used by  more...

ITIL Service Management Essentials ...anagement techniques. List cost, benefits, and possible problems associated with implementing ITIL service support and service delivery processes. Achieve Foundation-level certification, if desired. Be competent to apply service management essentials and participate in service delivery/support functions in your own work. Agenda Introduction to Service Management and ITIL  more...

Business Skills Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management.  more...

Business Skills Courses Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management. See all Business Skills courses available: http://www.nhtechvalley.com/category/5/  more...

Transitioning to Sales Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by  more...

Analyzing Performance Analyzing Performance Overview The best training solution in the world won t work if it s not addressing the real performance problem. In this module you ll learn how to quickly and confidently identify the performance problem, the reason for the problem, and appropriate solutions. As importantly, you ll learn techniques to increase the value you bring to your team and to your department  more...

Designing High Impact Training Designing High Impact Training Overview You know the performance problem. What s the best way to address the problem? How can you assure that the training you create is going to work? This module presents a simple instructional design model and teaches some of the tricks of the trade. The result? A quick and dirty but highly effective method of designing training that works!  more...

Coaching for Performance Coaching for Performance Overview If you want to: 1) help others be more productive, 2) demonstrate leadership, and/or 3) be more effective in working with people, then coaching is for you! Entelechy s Coaching for Performance module helps you increase employee performance while simultaneously building employee self-confidence and morale. Entelechy s simple coaching model is so effective  more...

Effective Meetings ...re taken and hours are lost. Face it, meetings aren t the problem — poor meeting planning and facilitation IS! Learn how to plan meetings that involve the right people for the right reasons and in the right way (and discover today s latest alternatives to meeting face-to-face). Learn techniques to stop the rambling, to encourage diverse opinions, to get buy in, and to make sure that  more...

Team Facilitation & Coaching - Developing the 'Internal Consultant' ...ts. Poorly orchestrated meetings, team sessions or group problem solving events led by individuals who lack skills, focus, and command, consume valuable time and accomplish precious little. An individual who possesses powerful facilitation skills and the ability coach team members toward effective performance can transform mediocre team meetings into focused, highly productive and efficient  more...

Six Sigma Black Belt ...ity to apply those tools and statistics to solve business problems. The course is based on the Action Learning paradigm with a focus on skill acquisition: attendees are expected to come to the class with a project to work on over the course of the four months of the program. As concepts are presented in class, having a project ensures the participants are thinking about how they might be able  more...

Six Sigma Green Belt ...ity to apply those tools and statistics to solve business problems and support Black Belts. Attendees are expected to come to the class with a project to work on over the course of the training, because having a project ensures the participants are thinking about how they might be able to apply the topic in question. They are also given time during class to apply the tools and techniques they  more...

Strategic Decision-Making and Problem-Solving for Leaders We make decisions every day, so what makes a decision strategic? The difference lies in its degree of impact and downstream implications. Should we introduce a new product? What development approach should we take? I have three projects and one budget. How can I determine which project to fund that will have the highest value? These are strategic decisions that potentially affect the future of an  more...

THINK TANK: The Game of Creative Problem Solving (TT) ...Problem Solving is not accomplished serendipitously, it is a carefully orchestrated and teachable process. THINK TANK: The Game of Creative Problem Solving (TT) uses a board game to guide participants through the nine steps of the process and uses creative thinking tools to expand ideas. The fact that the board game has a process and rules makes it easy for participants to "play" with  more...

Targeted Breakthrough Thinking ...problems crop up again and again? How do people respond to new opportunities and challenges? If your organization does not approach problems (chronic or new) with robust, dynamic, fresh, electric minds, you are missing the power of breakthrough thinking. Targeted Breakthrough Thinking stretches participants approaches to problem solving, teaches tools that can be used over and over, and  more...

Six Thinking Hats Six Thinking Hats Six Thinking Hats is a world-renowned course developed by Dr. Edward de Bono that will eliminate unproductive meetings and help individuals organize and maximize their thinking, making problem solving and decision making easier, faster and more effective. Six Thinking Hats teaches you to separate emotion from facts, the positive from the negative, and critical thinking from  more...

GIS Project Development and Process ... from the conceptual approach to GIS analysis and spatial problem solving provided by this course. Prerequisites GIS102 Introduction to GIS Software: ESRI ArcGIS 9.x What you will achieve Develop basic project management skills for organizing and pursuing a GIS project Understand the conceptual process of performing a GIS analysis project Be able to segment a problem or  more...

Introduction to Java Programming ...rams in the Java language Prerequisites:  Good general problem solving skills. Some previous experience programming in a procedural language is essential.   1. What is Java? Object Orientation Java Language Java Virtual Machine Java Libraries World Wide Web and Java Java Platforms Java as a First Programming Language 2. First Java Programs Hello, World Program Structure Output in  more...

Advanced C++ Programming This course presents the features of C++ which enable you to use the power of this language effectively. C++ is without a doubt the most complex language in use today, and many important C++ features are covered in introductory courses superficially, if at all. This course addresses this problem by discussing techniques of programming with abstract classes, dynamic memory management, exceptions,  more...

Introduction to Programming ... ? Learn to write, test, and debug code to solve a simple problem.   ? Evaluate their personal aptitude for career as a programmer or software developer.   This course is appropriate for: ? Individuals who are contemplating a career in software development and who wish to understand the fundamentals of computer programming.   ? Professionals, such as managers and technical salespeople, who  more...

Managing Meetings for Results 11 million meetings occur in the United States each day and many of them are ineffective. Yet, we continue to meet because of the promise of an effective meeting: shared knowledge, robust problem-solving, sound decision-making, clear action-planning, and commitment to results. This workshop will help you plan and manage business meetings that achieve target outcomes.  more...

Oracle9i Database Performance Tuning This course will introduce participants to the importance of good initial database design, and the method used to tune a production Oracle9i database. The focus is on Database and Instance tuning, rather than specific operating system performance issues. Participants will gain practical experience tuning an Oracle database. Using the available Oracle tools, participants will learn to recognize,  more...

Introduction to Computer Maintenance Students are introduced to the fundamental operation, terminology, and organization of the personal computer. The basic structures of microprocessors, memory, buses, input/output, expansion slots and cards, mass storage, and peripherals are covered. Students are exposed to the basic concepts of operating systems, operating environments, and software applications. In learn-by-doing labs, students  more...

Maximizing Global Success Designing and Managing Remote Operations ...r methods. Project task design, communication strategies, problem solving methods, organizational design, tracking and evaluation of remote activities, and working across functional boundaries are necessary in a virtual environment. Through hands-on development, skill building exercises, group discussions, real life case studies, and reviews of best-in-class success stories participants learn  more...

Advanced Computer and Network Support During the Advanced Computer and Network Support module, students explore the more complex aspects of personal computer support and learn the basics of computer networking. Through a combination of lecture and hands-on labs, students learn how to connect personal computers to Local Area Networks and the Internet; install and configure TCP/IP in both dynamic and static implementations; and learn  more...

Creating Performance-Based SOWs ...-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based service contracting (PBSC), conducting market research, evaluating user needs, surveillance plans, performance  more...

Creative Problem Solving Increase employee productivity, reduce company waste and improve customer satisfaction by developing a process for effectively solving problems. These benefits and many others are the excellent reasons to learn the creative problem solving techniques outlined and build a toolkit for solving problems that form part of every day life in your organization.  more...

Handling Employee Attitude Problems Handle employee attitude problems, negativity, griping and complaining. Learn effective management and communications skills in this training in order to be a stronger supervisor with the difficult people and other problem causers at work.  more...

Overcoming Negativity in the Workplace Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.  more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.  more...

Creating a Team Culture Want to build trust and respect among your co-workers and managers? This 4-hour workshop can help your group identify characteristics that lead to better teamwork. This workshop will help you  more...

High Precision Teams ...ass, High Precision Teams TM , offers solutions to most problems that develop among co-workers. The program helps participants become more confident at decision-making, more personable toward each other, and more efficient. Miscommunication  more...

Team Building Retreat on a Cruise Ship Why settle for a team building retreat in a rustic lodge around a campfire when for about the same price as having a quality instructor come to you, you can have your whole team attend one of the most dynamic team-building programs in the country -- on a Cruise Ship! Enjoy great food,  more...

Team Building Retreat on a Cruise Ship Why settle for a team building retreat in a rustic lodge around a campfire when for about the same price as having a quality instructor come to you, you can have your whole team attend one of the most dynamic team-building programs in the country -- on a Cruise Ship! Enjoy great food,  more...

Team Building Retreat on a Dude Ranch This team building retreat is truly Texas -- with a twist! Your team can watch and participate in an actual cattle drive, go horseback riding, visit the world's first indoor rodeo, and dozens of other authentic Texas activities all while staying in a luxurious hotel within two blocks of a dozen restaurants, three  more...

Building Powerful and Effective Teams Much has been written on, and attempted in, building teams. The benefits derived by and from a group of people who truly work together as a team are legion: greater productivity, happier employees, reduced employee turnover, greater creativity, increased problem-solving ability, and more loyal customers. We offer workshops that explain what teams are, and what they are not. We illustrate how  more...

Overcoming Negativity in the Workplace ...viors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and individuals willing to examine the sources of negativity, explore their own tendencies to negative  more...

Problem Solving and Decision Making Solving problems without the proper tools is as unproductive as any other type of work without the right tool for the job. A mechanic doesn t have only one tool in his arsenal and when it comes to solving a tough problem neither should we. This Problem Solving and Decision Making workshop can provide you with the right tools.  more...

Problem Solving Skills for Change Leaders Course for Managers/Supervisors in change management. Learn how to stay solution based during the trials of change while increasing the quality/productivity of the work. Develop your company's culture to include the integration of change.  more...

Problem Solving Skills for Change Leaders Course for Managers/Supervisors in change management. Learn how to stay solution based during the trials of change while increasing the quality/productivity of the work. Develop your company's culture to include the integration of change.  more...

Creative Problem Solving Participants will learn specific tools for solving problems that require creative thinking. Creative Problem Solving is highly interactive and memorable. Why do it? Develop awareness and understanding of the need to use a creative problem solving process Use tools and a structured process for solving problems Develop solutions to sticky problems Apply the creative problem  more...

Six Thinking Hats Six Thinking Hats is a proven process that reduces meeting times, resolves conflicts, enhances communication, increases meeting output, boosts creativity, and helps individuals and groups solve problems and make sound decisions. It is the foremost thinking and conflict resolution tool in the world.  more...

Medical Administration Program Arthur McNeil has become one of the most referred institutes for medical Administration and Billing training. Arthur McNeil Medical administration students will receive training in medical office administration. The program includes anatomy and physiology, medical terminology, third party billing and medical office procedures. Written and Oral communication along with critical thinking is  more...

Building Scalable Cisco Internetworks Hands On Training include but not Limited too: Configuring OSPF in a Single Area Interconnecting Multiple OSPF Areas Configuring EIGRP Configuring Basic Border Gateway Protocol Optimizing Routing Update Operation Features in the Internetwork Connecting the Switch Block Defining Common Workgroups with VLAN's Managing Redundant Links Inter-Vlan Routing Improving IP Routing with  more...

Working Towards Agreement Working Towards Agreement is our half-day course in conflict resolution and management. Using the Thomas-Killman instrument to identify individual conflict styles, we lead the participants through a series of exercises following the key steps in confronting and resolving conflict. By the end of the course, people will have an understanding of their own "soft spots" in conflict situations and of  more...

Performance Challenges ...Problems" There are many potential pitfalls when tackling employee performance challenges. Managers are often caught up in the symptoms of the problem versus the root causes. Until the cause of the problem is understood, proposing a solution is premature and unlikely to bring long-term resolution. Performance Challenges is a unique step-by-step procedure for managers to identify and analyze  more...

Correcting/Counseling Performance Problems ...Problems "Leading Improvement" Many managers have been known to ignore employee performance and behavior problems. When this happens, managers pay the price in lowered employee morale, inconsistent levels of performance and ultimately poor results. Counseling poor performance or dealing with other disciplinary problems involves several skills: objective problem identification, counseling  more...

Team Dimensions Profile and Seminar ...As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, clearly understanding and capitalizing on individual approaches to group processes is the bottom line on creating high performance teams. Coupled with the DiSC Profile, this workshop provides useful and immediate feedback designed to help employees, teams and organizations to  more...

Managing Contracts With The Government The purpose of this 2-day program is to provide information about how companies align resources and manage projects after obtaining a government contract. As a result of attending this program, participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be  more...

Quickbooks Pro ... hours you ll get fast, easy solutions to your QuickBooks problems and learn to use five hidden Reports that will impact your business immediately. Section One How to use QuickBooks to improve your business dramatically in the next 120 days. Section Two Company Setup Section Three Managing Lists: How QuickBooks will help you manage your cash flow cycle Section Four Processing  more...

Precision Sales ...he world lose business they could have closed...and their problem isn't what you think it is. They aren't paying attention to the most critical factor in selling....the crucial ingredient that determines what their prospects will buy--and when they'll take action. They don;t know what it is....and even if they did, they wouldn't know what to do about it. We do -- and for the past 20 years,  more...

Consultative Selling ...ons Three steps to defuse the situation Managing feelings Problem solving skills Follow Up and Reinforcement Participants will complete an Action Plan during the course. The plan applies the learning to selling situations. It will include target dates and measurable outcomes. Supervisor/managers follow-up with every participant to insure results are achieved. Project Deliverables 1. Trainers  more...