Instructor Led Problem Training in United States
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Problem Seminar Schedule
From The PM Instructors
PMI-ACP Agile Certified Practitioner Training Exam Prep Course



In 2011, the Project Management Institute (PMI) released the PMI Agile Certified Practitioner (PMI-ACP ®) Credential. This credential benefits those specializing in the area of agile project management, or who would like to validate their experience and knowledge of the subject matter.
Prepare for the PMI Agile Certified Practitioner certification exam (PMI-ACP) through this three day,
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PMI-ACP Agile Certified Practitioner Training Exam Prep Course
From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
...s help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill
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Professional Customer Service Skills
...s help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill
more...
From Calyptus Consulting Group
Creating Performance-Based SOWs

...-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based service contracting (PBSC), conducting market research, evaluating user needs, surveillance plans, performance
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Creating Performance-Based SOWs
Managing Contracts With The Government

The purpose of this 2-day program is to provide information about how companies align resources and manage projects after obtaining a government contract. As a result of attending this program, participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be
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From Lorman Education Services
Public Contracts and Procurement Regulations
...cts are awarded and what you should do if you encounter a problem along the way. Presented from both a legal and practical perspective, this seminar will give you the tools you need to face the changing landscape in this often daunting field.
Benefits for You
- Enhance your understanding of the legal framework for local government procurements
- Take the guesswork out of bid challenge
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Public Contracts and Procurement Regulations
Training for Supervisors: How to Limit Liability for Employment Issues
Are you asking for an employment lawsuit - without even realizing it?
Supervisors increasingly are expected to have not only operational expertise, but also the ability to manage and respond to personnel issues such as employee requests for leave or accommodation, poor employee performance and absenteeism. Although supervisors typically have received training in their operational areas, they may
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Diagnosing and Teaching Students with Emotional Disorders
...onal quality. If you wait to learn the essentials until a problem develops, you could end up in a mess of legal woes. Register for this seminar and learn successful and compliant techniques for teaching students who have emotional disorders.
Benefits for You
- Create successful learning environments using preventive programs and proactive classroom management
- Don't be caught by surprise -
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Legal Issues in Construction Disputes-Three Key Questions
Legal Issues in Construction Disputes - Over the last 20 years, the construction industry has changed significantly. Different delivery systems have developed making less relevant the traditional design-bid-build structure upon which most construction disputes have been decided. There has also been a substantial effort to use damage waivers and liability limits as a means of controlling runaway
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Advanced Issues in Payroll: Problem Solving and Beyond
Advanced Payroll Issues - Are you tangled in a web of confusing payroll and leave laws?
In today s competitive environment, the ability to effectively, economically and lawfully manage your company s payroll and leaves is paramount. You must stay current on the latest rules and regulations such as the FLSA and compensable working time to keep labor costs down and consistent with legal
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Technology in the Workplace
...gy use by employees. This seminar will red-flag potential problem areas and help you prevent liability and deal with problems after they arise.
Benefits for You
Manage the electronic storage of I-9 forms
Overcome challenges with the retention of electronic documents with ease
Implement cutting-edge company policies regarding email, Internet and electronic security
Develop a game plan
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From Wintrac Inc.
Introduction to Web Services
Primary goal of this course is to explain how you can benefit from Web Services. It proceeds to explain various topics such as SOAP, WSDL, UDDI, JAX/ RPC and WSIF. For each technology, we explain the primary motivation behind it and how it may help you solve a problem. Students will use this training to learn to develop the required WS components (both server and client side). Additionally, an
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Fast Track to Jakarta Struts Using Rational Application Developer (RAD)
...vanilla Servlets/ JSP to build web systems. It solves the problem of controller complexity by removing the workflow logic from the Servlets, and directing workflow in an XML configuration file. Struts improves on the limited form support in JSP by adding numerous capabilities to form processing including easy validation, easy error display, and the refilling of form input on form retries from a
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Fast Track to Jakarta Struts
...vanilla Servlets/ JSP to build web systems. It solves the problem of controller complexity by removing the workflow logic from the Servlets, and directing workflow in an XML configuration file. Struts improves on the limited form support in JSP by adding numerous capabilities to form processing including easy validation, easy error display, and the refilling of form input on form retries from a
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Enterprise Architecture for Managers
...problem is relatively easy. Designing and implementing a robust architecture that serves the immediate needs to the enterprise and is consistent with the long-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that
more...
Java EE Design Patterns
...terns are widely accepted solutions to commonly occurring problems. For each pattern discussed in this course we outline the problem it is meant to solve and how to implement the pattern. The course is completely updated to take into account the advancements made in Java Enterprise Edition (Java EE). For pattern implementation, we cover Servlet, JSF and Struts wherever appropriate.
You can
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WebSphere MQ V6 System Administration for Windows (Windows 2003, 2000 ,XP)
This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V6 on the distributed platforms (Windows, AIX, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels,
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WebSphere MQ V6 System Administration for Linux
This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V6 on the distributed platforms (AIX, Windows, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels,
more...
WebSphere MQ V6 System Administration For AIX pSeries
This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V6 on the distributed platforms (AIX, Windows, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message Channels,
more...
Oracle 9i PL-SQL Application Tuning
The objective of this course is to allow PL/ SQL developers to write efficient and tuned programs. Performance techniques, problem areas and troubleshooting tools are all presented. Please note: This course is alternately named Oracle9i Advanced PL/ SQL Programming.
You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp
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Oracle 9i Advanced PL-SQL Programming
The objective of this course is to allow PL/ SQL developers to write efficient and tuned programs. Performance techniques, problem areas and troubleshooting tools are all presented. Please note: This course is alternately named Oracle9i PL/ SQL Application Tuning.
You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp
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Introduction to Developing OO Applications with Java for Procedural Developers
Learn the key object technology concepts together with the current trends, tools, and techniques to support developing Java applications. Learn not only the object technology concepts, but also the fundamentals of the Java language itself, to write and organize classes to create a simple, but usable application. In our hands-on labs, take a case study from paper to product. Learn to use the
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J2EE Design Patterns (OOAD)
This course will utilize a combination of instructor-led discussions and interactive workshops to illustrate the use of patterns, best practices, design strategies and proven solutions for designing web applications that incorporate JSPs, Servlets, EJBs, JMS and JDBC components. This seminar will focus on the J2EE Patterns Catalog and design strategies that can be utilized to incorporate them.
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Parallel Sysplex Advanced Operations & Recovery
The course will concentrate on the operational recovery aspects of the Parallel Sysplex environment. The student will learn about basic problem diagnosis, the commands necessary to display and monitor parallel sysplex status, and the means necessary to recovery from failure scenarios.
You can get a complete list of other Mainframe classes at
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CICS for z-OS Structure Problem Analysis
This course will analyze the various types of outages that affect CICS' normal execution and review the tools available to resolve these problems. This will provide the participant with the debugging skills that are necessary to perform very efficient problem investigations.
You can get a complete list of other Mainframe classes at
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CICS for z-OS Version 3.1
...ince the appearance CICS/ ESA in the early 1990's. Easier problem investigation, less maintenance and more stability were all qualities that were attributed to the CICS/ ESA product. Furthermore, numerous problems which existed in CICS V2 and V1 were corrected in CICS/ ESA but, from a system programmer point of view, apart from having to look at dumps that are a little different, installing and
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z-OS Performance and Tuning
This course provides the fundamentals of z/ OS performance management for systems programmers and performance analysts. Specific topics will focus on the basics of performance management, resources components that are affected, and the workload manager definitions that will be used to assign resources according to priorities. In addition, exercises related to problem diagnosis and tuning
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Oracle9i PL-SQL Application Tuning
The objective of this course is to allow PL/ SQL developers to write efficient and tuned programs. Performance techniques, problem areas and troubleshooting tools are all presented. Please note: This course is alternately named Oracle9i Advanced PL/ SQL Programming.
You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp
more...
J2EE Design Patterns
This course will utilize a combination of instructor-led discussions and interactive workshops to illustrate the use of patterns, best practices, design strategies and proven solutions for designing web applications that incorporate JSPs, Servlets, EJBs, JMS and JDBC components. This seminar will focus on the J2EE Patterns Catalog and design strategies that can be utilized to incorporate them.
more...
Publishing and Discovery Using UDDI and Java (xml)
...I for XML Registries (JAXR) 1. 0. The relatively specific problem of Web-service publishing and discovery is first put in the broader context of Web registries, which manage a wide range of information types and instances. Students learn UDDI concepts, architecture and API in depth, and then move on to JAXR, both as an API for UDDI and an information-management model in its own right, with
more...
Problem Solving and Decision Making Workshop
Success in todaya s rapidly changing and competitive environment depends upon being able to sort and analyze information, rapidly assess a situation, and come up with correct and timely solutions and decisions. However, todaya s professionals are often overwhelmed by a mass of information from many sources. This workshop explains how to distinguish between important and less important
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Creative Problem Solving
...integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on
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Data Modeling Dimensional Modeling
...Model Development.
When to perform Data Modeling Task.
Problem Analysis & Scope.
Entity a Relationship Diagram or Model.
Basic Construct of E-R Modeling.
Understanding Entities, Attributes and Relations.
Normalization.
DB Architectural Model (E-R Notations).
Enterprise views on Data Modeling.
Introduction to the Modeling Tools .
You can get a complete list of other
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Problem-Solving Skills
... not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skillsa from defining your problem, to
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Getting the Results Without the Authority
... task or complete a project. Perhaps you will recognize a problem or a business need, and you will assume responsibility to resolve the issue. Or your manager may direct you to complete a task in which you will need to solicit the help of others in order to complete the task. This course offers strategies to build relationships, identify the key people you will need to help complete your
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Pragmatic Use Case Writing
... or business workflow. This course is structured around a problem-driven approach, and students will learn use case techniques and concepts in a "just-in-time" manner, emphasizing the meaning and relevance of each technique and not just its notation. Numerous examples of both system-level and business-level use cases, and a non-trivial case study, let students see how a concept is described in
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Publishing and Discovery Using UDDI and Java
...I for XML Registries (JAXR) 1. 0. The relatively specific problem of Web-service publishing and discovery is first put in the broader context of Web registries, which manage a wide range of information types and instances. Students learn UDDI concepts, architecture and API in depth, and then move on to JAXR, both as an API for UDDI and an information-management model in its own right, with
more...
Advanced IBM AIX Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in an AIX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
Systems: IBM AIX versions 5. 1, 5. 2, 5. 3 on any supported hardware platform
Systems: IBM AIX, running on RS/ 6000 or Power4
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Advanced Solaris Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in a Solaris system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
Systems: Sun Solaris versions 8, 9, 10, running on Intel or x86/ x64 platforms
You can get a complete list of other Solaris classes at
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z-OS Diagnostics and Debugging
This class is a lecture-workshop for experienced systems programmers with a focus on using the tools available to narrow down the scope of system problems, identify failed components and debug operating systems problems. Emphasis will be on problem diagnosis and "hands-on" exercises using the available tools.
You can get a complete list of other Mainframe classes at
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C++ Programming for Non-C Programmers
...he features of C++ that support effective modeling of the problem domain and reuse of code. The course consists of two modules. The first module introduces the core C features of C++, with simplified input/ output through iostreams. The module begins with simple hands-on programming using C++ to do input, computation and output. The C++ data types are covered, and simple if tests and loops are
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Problem Solving and Decision Making Techniques
This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp
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Creative Problem Solving
...integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on
more...
The Art and Science of Communication
... hear people in companies say, a We have a communication problem here.a This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate
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Enterprise Architecture Bootcamp
...problem is relatively easy. Designing and implementing a robust architecture that serves the immediate needs to the enterprise and is consistent with the long-term strategic vision of the organization is a bit more difficult. Enterprise Architecture (EA) is the practice of applying a comprehensive and rigorous method for describing, defining, designing, and ultimately deploying a framework that
more...
Business Systems Analysis for Object-Oriented Projects with UML 2 (business analysis)
...ct-oriented developers with concise specifications of the problem domain within which a software solution will be constructed. Students will learn the power of the Unified Modeling Language version 2 (UML 2) for expressing business concepts and project goals using object-oriented models, to prepare for either in-house, or out-sourced, technical design and implementation. You can get a complete
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Business Systems Analysis for Object-Oriented Projects with UML 2
The key to effective business analysis is to provide specification of a whata functionality a software system will provide its users, rather than a howa the software will be designed. But too often traditional business analysis produces artifacts and specifications that do not align with the concepts of object-oriented design and development. This course focuses on how business analysts and
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Advanced HP-UX Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in an HP-UX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
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HP-UX Systems Administration
This course will teach the commands and methods needed to setup and manage an HP-UX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
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HP-UX SYSTEM ADMINISTRATION( Essential Operations)
This course will teach the commands and methods needed to setup and manage an HP-UX system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
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Advanced Unix Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in a Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
more...
IBM AIX Systems Administration Security Issues
This course will teach the commands and methods needed to setup and enforce a security domain on an IBM AIX system. The course will use a problem solving approach in the lab exercises to give systems administrators hands-on reinforcement of these methods.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
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IBM AIX Systems Administration( Networking Features and Setup)
This course will teach the commands and methods needed to setup and manage advanced features in a Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
IBM AIX Systems Administration (Essential Operations)
This course will teach the commands and methods needed to setup and manage IBM AIX systems. The course will also use a problem solving approach in the lab exercises to teach system managers advanced topics, for long-term mangement goals.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
IBM AIX Systems Administration
This course will teach the commands and methods needed to setup and manage IBM AIX systems. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement goals.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
Solaris Systems Administration
This course will teach the commands and methods needed to setup and manage a Solaris version 8, 9, or 10 system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other Solaris classes at
more...
Solaris 10 Systems Administration
This course will teach the commands and methods needed to setup and manage a Solaris 10 system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other Solaris classes at http://www.wintrac.com/courses/coursesSolaris1.asp
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Red Hat Enterprise Linux Systems Administration
This course will teach the commands and methods needed to setup and manage a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other linux classes at http://www.wintrac.com/courses/courseslinux1.asp
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Red Hat Enterprise Linux Systems Administration Networking and Security Operations
This course will teach the commands and methods needed to setup and manage advanced networking, security, and performance management on a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other linux classes at
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Red Hat Enterprise Linux Systems Administration Troubleshooting Techniques and Tools
This course will teach the commands and methods needed to perform troubleshooting networking, security, and performance issues on a functioning RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators a methodology of: discovery, analysis, tools, and solution in each area that is covered.
You can get a complete list of other linux
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WebSphere MQ V6 System Administration For Sun Solaris
3This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V6 on the distributed platforms (AIX, Windows, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message
more...
WebSphere MQ V5 System Administration For AS-400 (iSeries)
This three day course is intended for System Administrators who will be installing and tailoring WebSphere MQ V5. 3 on the distributed platforms (Windows, AIX, UNIX, Sun Solaris, Linux, AS/ 400,a ). Most of the course contents also apply to other platforms such as z/ OS, Tandem and VSE. The students learn how to install WebSphere MQ, set up Queue Managers, define and manage Queues, Message
more...
Open VMS Itanium( I64)- Alpha- VAX SYSTEMS MANAGEMENT
This course will teach the commands and methods needed to setup and manage an OpenVMS Itanium, Alpha, or VAX platform system. The course will also use a problem solving approach in the lab exercises to teach system managers advanced topics for long-term mangement of an OpenVMS system.
You can get a complete list of other Openvms classes at
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From Learning Technologies, Inc.
Problem Solving and Decision Making



...problem-solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your
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Team Building, Outdoor & Indoor



...of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can
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Building a Strong Team



...of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can
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Myers Briggs Type Indicator



At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality
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DiSC - Personality Assessment



At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality
more...
Team Building, Outdoor & Indoor



...of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can
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Team Building, Outdoor & Indoor



...of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can
more...
Team Building, Outdoor & Indoor



...of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can
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From Simons-White & Associates, Inc.
Mistake Proofing



... and why we need it.
Apply mistake proofing to current problems
List Major types of errors and their causes
Differentiate between different types of inspection
Outline the different phases of product development and when mistake proofing should be addressed
Outline the levels of Mistake Proofing
Discuss how mistake proofing connects with other quality tools
APQP
FMEA
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Process Mapping


...can be made. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also identify the types of activities and events that are a part of the process. This course includes a section on how to use a process map to analyze and improve processes.
Course Objectives:
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Process Failure Mode Effects Analysis PFMEA


Session Information
Session Date: July 31, 2008
Start time: 1:00 pm EDT
Duration: 2.5 hours
Session Fee: $250 per participant
Presenter: Norma S. Simons /Kathy Paris
Host: Duane Cole
Host email: duanecole@simons-white.com
Description: Process Failure Mode & Effects Analysis (PFMEA)
This seminar will introduce the topic of (PFMEA) and provide guidelines in the application of a very
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Problem Solving




...Problem Solving
In todaya s business environment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems, the more complex problems in business are better addressed by a multi-disciplinary team. This seminar focuses on a structured eight-step methodology used to find root causes and determine how
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From LodeStar Institute
Lean Six Sigma Yellow Belt Training










... The Yellow Belt is needed to gather data, participate in problem solving, and add their expertise to the exploration process. A Yellow Belt typically has a basic knowledge of Lean and Six Sigma, and is often responsible for the development of process maps to support Six Sigma projects. A Yellow Belt participates as a core team member or subject matter expert on projects.
In addition,
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From Tools 2 Succeed, Inc
Conflict Management Workshop
When people work together, conflict is inevitable. How can we resolve conflicts so that everyone wins?
In our fun and interactive workshop, you will learn:
The causes of conflict
To separate the problem from the person
Five conflict management styles
Ways to control nonverbal communication
Fair vs. unfair fighting
How to send a clear message
more...
From Dale Carnegie Training of Ohio and Indiana
The Dale Carnegie Course on Effective Communications and Human Relations




... better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
In short, the course will power you to move far beyond your comfort zone as you stretch for and attain ambitious new goals.
Dale Carnegie Training research has identified key attributes that distinguish top
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From Method Park America Inc
Webinar Risk Management for Systems Engineering with Tim Kasse
Why is Risk Management so important today? Risk Management facilitates a closer look at project strategy and increases project buy-in. It creates a shared product vision and encourages everyone on the project to think of alternative approaches to problem solving, determine back up plans in the event of problems and even prevent problems "before" they occur. It gives responsibility and authority
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From SmartStorming: Unleashing Innovation Through New Ideas
3-D Ideation Intensive





This dynamic 1-day workshop will introduce your group to a radical new approach to idea generation, one that will dramatically increase its output of fresh, innovative thinking. The 3-D Ideation Intensive is designed to ignite enthusiasm, eliminate arbitrary assumptions or limiting beliefs that hinder idea generation, make it possible for participants to approach challenges from fresh
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From Kepner-Tregoe Inc
Shutdowns Turnarounds Outages STO


STO's are events that demand exceptional planning and execution. Well executed STO's offer organizations a competitive advantage and, when poorly executed can costs millions in lost revenue. Reduced workforces continue to constrain these events and represent a challenge to success. KT STO turns this challenge to a significant opportunity driving commercial performance, considerably reducing down
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Problem Solving and Decision Making



...Problem Solving and Decision Making (PSDM) is a step-by-step process that helps people rapidly and accurately resolve a wide range of business issues. Used in organizations worldwide, PSDM helps people at all levels in an organization efficiently organize and analyze information and take appropriate action. PSDM helps people tap into the know-how of individuals, develop consensus, and gain
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Project Management



Kepner-Tregoe Project Management is an integrated, cohesive process that project managers can adapt and apply to any type of project, large or small. This comprehensive, step-by-step process draws on our best practices research and acclaimed approaches to problem solving, decision making, and human performance. It is used in organizations worldwide to ensure that projects are delivered on time, on
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KT ITSM Problem and Incident Management Workshop


...Problem and Incident Management in IT Operations
Incident and Problem Management are at the heart of customer support and are essential to organizations transitioning to ITIL V3. Reduce Time-To-Close, increase First Time Fix rate, reduce No Fault Found, increase Customer Satisfaction and lower operating costs of your customer support center. Heralded as best practices for support
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Problem Solving & Decision Making For Investigations & CAPAs


"Problem Solving and Decision Making for Investigations & CAPAs"
accelerates and improves investigations and CAPAs. KT's systematic approach to handling and responding to regulatory issues, quality problems, validations, complaints and recalls is used by life science organizations worldwide to meet the challenges of operating in a regulated environment efficiently and economically.
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From Sapphire Training & Consulting, LLC
Attendance & Your Career
Do you have poor attendance? Does your boss consider your attendance a problem? Are you managing someone and want them to hear about the importance of good attendance from someone else? If you or the person you manage has attendance problems, this webinar is a must. Attendance at work is essential to the success and morale of any workgroup, and poor attendance can be turned around if it is
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From Requirements Solutions Group
How to Elicit (Gather), Write, and Analyze Business Requirements




...ness analysis techniques to identify and analyze business problems.
NOTE: The techniques taught in this course are methodology-neutral, meaning they are relevant to traditional, UML or Agile development environments. This instructor-led course can be delivered in a series of virtual sessions via the Internet or live your site.
IIBA ®, the IIBA ® logo, BABOK ® and Business
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Requirements Definition Techniques for Subject Matter Experts




Subject matter experts (SMEs) are smack in the middle of the critical path on any information technology project. Their decisions and input become the business and stakeholder requirements for the project. Solution and transition requirements are derived directly from their contributions. Without good SME input, your projects can easily get off track or ultimately fail. Yet, this group is all too
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From YRisk Consulting & Lending Academy
Credit Analysis - Techniques and Applications

...tion of credit analysis to specific situations, including problem loans, banks, insurance companies and project finance.
Learning Takeaways:
> be able to complete a full financial statement and cash flow projection by hand
> learn the techniques of cash flow projection, looking at the significance of cash flow ratios and the use of sensitivity analysis
> gain an overview of
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From The Java Architect
Business Systems Analysis for Object Oriented Projects with UML



...ct-oriented developers with concise specifications of the problem domain within which a software solution will be constructed. Students will learn the power of the Unified Modeling Language version 2 (UML 2) for expressing business concepts and project goals using object-oriented models, to prepare for either in-house, or out-sourced, technical design and implementation. Extensive hands-on
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From The Training AdvantEdge
Getting Boomers, Gen Xers, and Gen Yers to Work Together




There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of
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From Power Diversity, LLC
Boxless Thinking for the New Earth









R-directed (right-brain directed) strategies designed to help you thrive in and enjoy the conceptual age--
The rulers and wizards of tomorrow are those who can master skills normally associated with the right brain, or R-directed (right- brain) thinking.
The good news? You can learn to be creative, and free yourself and your organization of boxes forever. This is the 21st century; this is the
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From Resources Unlimited
Six Thinking Hats from Edward de Bono

Dr. Edward de Bono's Six Thinking Hats is a fast-paced, practical, and interactive course. The measurable results include shorter meetings, thorough decisions, better communication, and easier problem resolution.
Individuals and teams will learn to separate thinking into six categories for analyzing issues and generating new ideas. Edward de Bono's Six Thinking Hats teaches you how to separate
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From Red Rock Research, Inc
Software Estimation 18 PDUs



...problem.a Estimating timelines and effort for thousands of untried logical combinations is challenging enough--add to that external scope creep, project and architectural risks, ambiguous requirements, unexpected team attrition, non rolled-throughput code yield and suddenly the unassuming estimator may become the next political scape goat.
Fortunately, effective practices exist today that
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From Resources Unlimited
Power of Perception

...Problem Solving
Dr. Edward de Bono's Power of Perception gives you 10 simple strategies for sharpening your perception and focusing your thinking in a more comprehensive, effective, and efficient way. Power of Perception will enable you to have a broad and inclusive viewpoint. The Power of Perception tools create a framework for defining a situation. That framework will improve your ability
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Lateral Thinking from Edward de Bono

...ral Thinking will teach you how to think creatively, turn problems into opportunities, find alternative solutions, & dramatically increase your number of new and practical ideas using unconventional thinking techniques normally untapped by our usual ways of thinking.
Who needs Lateral Thinking?
Not only people who devise strategy or work in R & D, but anyone who wants a disciplined
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DATT (Direct Attention Thinking Tools) Certification


...Tools Certification
Thinking Skills Decision Making Problem Solving
Dr. Edward de Bono's DATT gives you 10 simple strategies for sharpening your perception and focusing your thinking in a more comprehensive, effective, and efficient way. DATT will enable you to have a broad and inclusive viewpoint. The DATT tools create a framework for defining a situation. That framework will improve
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From The Training Clinic
FACILITATION SKILLS




Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams.
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Coaching and Counseling





...e or negative behavior that may result from an employee's problems that impact work. Successful interviewing and questioning techniques are stressed. Identifying subordinates mistakes, making suggestions, helping employees solve their own problems and guiding them through issues are included.
EXPECTED OUTCOMES
At the end of the training, the participant will be able to:
1.
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From Hands On Technology Transfer, Inc.
Object Oriented Analysis & Design with UML


...uding the application of use case analysis, CRC analysis, problem domain analysis, activity diagramming, interaction diagramming, and class diagramming. The Unified Modeling Language (UML) is presented in detail and is used in the exercises and case studies. Practical aspects of project management and implementation are presented from the perspective of experienced object system designers.
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From John Sturtevanta s Business Writing Seminars
Write What You Mean


...arn and practice a proven planning method, collaborate on problem-solving exercises, write and revise assignments, and reinforce your skills through peer critiques.
You'll also learn how to structure an effective argument. Most often in business, people write to convince others to do something a change a process, take an action, or approve a decision. Through case studies, hands-on
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From Create-Learning
Team Building Program Accountability and Team Cohesion


...Problem:
Your team is suffering from a lack of team cohesion and accountability of actions (be they positive or negative).
While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team.
This lack of
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Team Building and Workforce Development, Buffalo NY, Indoors or Outdoors




The focus of this high energy program is improving Team Effectiveness. Skills addressed include: communication, creative problem solving, trust, team decision making, individual vs. team goals, accountability, planning with the end result in mind, leadership, taking positive risks, building a team attitude and a team-friendly environment in the work place.
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From Software Testing Support, Inc
Certified Software Tester (CST) - Instructor-Led (US, India, other countries)
...ration is placed on preparing test plans, test cases, and problem reporting, as well as maintaining processes and methods. Each program offers a professional certification.
If you are exploring new career opportunities or want to stay current in your field, certification programs can provide focused career training and skill development for working professionals, and recent college
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Certified Software Tester (CST) - Instructor-Led (US, India, other countries)




...ration is placed on preparing test plans, test cases, and problem reporting, as well as maintaining processes and methods. Each program offers a professional certification.
If you are exploring new career opportunities or want to stay current in your field, certification programs can provide focused career training and skill development for working professionals, and recent college
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From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc


Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project
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Finding the Solution Problem Solving and Decision Making





...ols and processes to find the right solutions to most any problem or situation.
Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing...by solving problems. They will learn how to find solutions using 4 steps:
Focusing - Define, prioritize, focus and analyze problems.
Idea Generating
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From Nursing Unlimited Incorporated
Domestic Violence

...e death, serious injury or persistent mental and physical problems. The role of healthcare professionals is to be fully informed, clear in understanding the destructive nature of domestic violence and available over time to facilitate change. This course meets the mandate of the Florida legislature requiring training on domestic violence, and follows the curriculum guidelines of the Florida
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From CC Pace
Scrum Team Training
This introductory course offers a new alternative to the Certified ScrumMaster (CSM) training. While CSM focuses solely on the ScrumMaster Role, Scrum Team Training focuses on the entire Team, including Project Managers, Business Analysts, Testers, Developers, and Architects. This team-based training will help you understand your role within the Scrum team structure and equip you with the
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From Mountainview ITSM
ISO 20000 Accredited Training












The qualification and training program a ISO/ IEC 20000 Qualification Scheme for Personnela familiarizes candidates with the contents of the ISO/ IEC 20000 Edition 1 (2005) standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith. The individual
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From Future Media Concepts
Snow Leopard 401 Mac OS X Advanced System Administration v105
...nto Mac OS X and Mac OS X Server. They also gain valuable problem-solving experience by using proven and effective troubleshooting methodologies.
The course approaches system administration from a task-based perspective, focusing on practical examples in a relevant context to reinforce the learning process. These tasks are organized into several key knowledge domains: implementation,
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SoftimageXSI
This course provides a thorough introduction to the features of Softimage's XSI system. The session covers a wide variety of concepts and functions of this state of the art non-linear animation tool. Sessions are divided into instructor-led lectures, demonstrations, and hands-on practice modules which stress a creative, problem-solving approach.
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From Carpenter Group LLC
Root Cause Analysis


...ng, and is the result of trying to fix the effects of the problem rather than the problem itself. Using the root cause analysis techniques from this seminar you will begin to understand the relationship between cause and effect. Plus you'll learn to identify the true root cause! Only by identifying the true root cause can you even begin to hope the problem will go away.
In our interactive,
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From Termark Technical Institute
Electricity 101
...afety, Magnetic Fields and how the work; Ohm's Law with
problem solving; Understanding what are electrical circuits; Batteries, Resistance and Resistors; Inductance,
Capacitors and Diodes; Series and Parallel Circuits; Conductors; Transformers; Wiring and Soldering
Techniques; Wire Sizing; Conduit Sizing and Installation Methods; How to use the different features of a
multimeter; How to
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From ITSM Academy
ITIL V3 Lifecycle Course Service Operation - Accredited
... Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cover the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application Management and the use of underpinning tools and technologies.
Embedded into the three (3) day Service Operation course
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ITIL V3 Capability Course OSA - Operational Support and Analysis
...Management
- Request Fulfillment
- Access Management
- Problem Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
Embedded into the OSA course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a
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From Technology Ed
Leading Teams



...for each phase of group development
Apply collaborative problem-solving and decision-making techniques
Make the most of different styles of behavior
Evaluate team/ group performance
Recommended Prerequisites
No previous experience or coursework required.
Assessment
Students will be assigned 5 assignments, and 1 final project.
Syllabus
Lesson 1- Leadership Styles
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From LearnComputer!
Introduction to Java Programming
This introductory 5-day, lecture-and-lab Java training course teaches people with little or no programming experience how to program with the Java programming language. Topics include introductory object-oriented programming, algorithmic thinking, problem solving, control statements, primitive types, operators, keyboard input, screen output, methods (user-defined and API), arrays and strings.
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From MUX Data Systems, Inc
AS240 System Operator Workshop for IBM i March 1 2011





This course enables a new system operator to develop basic to intermediate level skills needed for day-to-day operations of System i. Specifically, the course explains how to: Use the online help and references; Send, display, and reply to messages ; Monitor and control jobs, devices, and job and output queues; Start and stop the system; Create and change user profiles; Use authorization lists and
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AN410 PowerHA for AIX I Implementation Configuration and Administration






Learn to install and configure a highly available cluster using PowerHA for AIX.
The lab exercises are conducted on an AIX 6. 1 level system.
Explain what high availability is. Outline the capabilities of PowerHA for AIX. Design and plan a highly available cluster. Install and configure PowerHA for AIX in the following modes of operation: Single resource group on a primary node with standby
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From LearnComputer!
Java Programming Training
This introductory 5-day, lecture-and-lab Java training course teaches people with little or no programming experience how to program with the Java programming language. The class includes introductory object-oriented programming, algorithmic thinking, problem solving, control statements, primitive types, operators, keyboard input, screen output, methods (user-defined and API), arrays and strings.
more...
From Linkage, Inc.
Organizational Analysis and Design


The design of an organization can impact everything, from proper work flow to ultimate success at the bottom line. Participants in this program will learn the dynamics, processes, and challenges inherent in analyzing and designing an organization to achieve business results. Explore a systematic approach for guiding an organizational design effort from problem identification, to design
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From Treeline Training, Inc.
Managing Stress
Explore strategies for managing stress and minimizing its effects. This program provides a look at the stress cycle and discusses how to intervene at each step in the cycle. It looks at how to achieve balance and gain renewed energy and enthusiasm.
Course Objectives : Successful completion of this course will increase your knowledge of and ability to:
Identify the major stressors in your
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Creative Problem Solving
...integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on
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Introduction to Project Management
...iverables; and develop appropriate responses to potential problems. After the project is completed, you will deliver clear and effective reports that include a formal evaluation of the project.
Course Objectives : Successful completion of this course will increase your knowledge of and ability to:
a Understand the basic principles of project management.
a Complete a thorough and
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Positive Approaches to Resolving Performance and Conduct Problems
In this program you will learn how to define and identify problem employees or non-performers and then create a plan that will encourage employee buy-in and carry out a disciplinary session that will work for both you and your employees
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Conflict Resolution
This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures
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From World Institute for Security Enhancement
Protection of Computers Proprietary Information




...continue to be at risk, and are all trying to address the problem more effectively.
UNIQUE PROGRAM
This unique program has been developed for the World Institute for Security Enhancement by some of the world's most respected, talented and knowledgeable security experts. This presentation has the unique quality of looking at the problems of Information Security from two perspectives....
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From UC San Diego Extension Digital Arts Center
Graphic Web Design and AutoCAD Training at UC San Diego Extension Explore the Digital Arts

Gain graphic design, web design, computer animation, 3D rendering skills today at UC San Diego Extension Digital Arts
Enroll now for Winter Quarter 2012
Winter Quarter 2012 quarter we are offering classes in
Animation & Computer Aided Design
a Animation I: Introduction to Disneya s 12 Principles of Animation
a AutoCAD I, II, & III
a Revit I & II
a 3DS Max I
Graphics
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From TrainersDirect
Resolving Conflict - Strategies for Improving Communication and Building Relationships
... Roger Fisher s 5 Step Process (a. separate people from problem, b. focus on interests, not position, c. invent options, d. rely on objective criteria and data, e. develop back up alternatives before starting conversation). This section is supported by a series of techniques to exercise each of these steps, including role plays.
6. Group Conflict: Consider role of thinking style and
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From Bpminstitute.org
Business Information Semantics Rules




...ouble finding data to serve as measures? Are you having a problem communicating the transformation details? These are symptoms of a missing business information architecture. Business information architecture is an aspect of business architecture that defines the terms that business people use to talk about business information, and relates those terms to business strategy, processes,
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Using BPM Discipline with Six Sigma Lean Methodologies




...al analysis and the disciplined approach to resolving the problems.
Then your organization can use Six Sigma to quantify the critical-to-quality issues within your company. Participants will be introduced to the basic tools for understanding, measuring, and managing variation using the DMAIC process. Learn how to apply problem-solving and statistical tools to achieve success. Learn how to
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Map Analyze Improve Your Process A Learning Lab




...cess and you dona t know how to get them to see the problem together
*You are worried that process modeling and analysis will take extensive investment and are not sure if it will get you the results you need
*You can define process improvements, but are not sure you can get IT to understand and implement the business requirements.
A Structured Collaborative Approach Produces
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From The Outset Group
Business Analysis One Principles Skills and Tools of Business Analysis 32 IIBA CDU
A fast-paced, highly interactive overview of the professional domain of Business Analysis and the role of the Business Analyst. The primary reference is the (provided) IIBA Body of Knowledge (BABOK Guide VER 2. 0). This IIBA-endorsed seminar details the role of the Business Analyst across business and project responsibilities. Students leave with a working knowledge of the hierarchy of
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From Electrical Training USA
PLC Programming and Hardware


PLC programming techniques and concepts will be explored in-depth with hands-on programming and individual PLC assembly and input/ output wiring. This PLC training workshop/ seminar is a PLC course that will take the student from a beginner to a mid-level PLC programmer/ technician. PLC theory of operation and commonly used PLC functions are covered in detail. The seminar begins with 4 hours of
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From LaMarsh & Associates, Inc.
LaMarsh MethodologyMaster(R) Certification







Learn our LaMarsh & Associates proprietary application consulting methodology
As an internal change management consultant or project manager...
... you are responsible for managing and leading the full life cycle of complex change initiatives. You are expected to develop the project change strategy, design the tactical work plans and deliverables to support that change strategy, build and
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LaMarsh Managed Change(tm) Application Workshop




Organizing sand -- is it for you?
Managing change. Sounds a bit like organizing sand. How do you manage someting that doesn't stay put? For sand, add a little water. For major organizational change, it's a bit more complicated. But it can be done.
Whether you are the individual in your organization who has been charged with managing a change; a member of a consulting organization looking
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LaMarsh Managed Change(tm) Project Workshop





Project teams carry a heavy burden. To operate effectively in today's fast-paced business environment, many changes are expected to occur within budget, in a limited timeframe, using few resources with minimal disruption of normal business operations. Often, these critical and complex change initiatives will determine the success or failure of an organization. Experts agree that when an
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From Repario Ltd
The Ultimate Hunt


Get your people out of the venue, learn about the area, about each other and about themselves.
Part Scavenger Hunt, part adventure learning, part community-based philanthropic team building, The Ultimate Hunt is designed to challenge and inspire participants.
Small teams will have to use all of their collective skills in problem solving, critical thinking, clear communication, collaboration
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From The College of Call Center Excellence
Call Center Management Certification in San Francisco CA August 21-23 2012


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
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Call Center Management Certification in Hamilton NJ September 18-20 2012


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
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Call Center Management Certification in San Diego CA October 16-18 2012


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
more...
Call Center Management Certification in Minneapolis MN June 19-21 2012


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
more...
Call Center Management Certification in Jacksonville FL April 24-26 2012


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
more...
Call Center Management Certification in Phoenix AZ March 20-22 2012


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
more...
Call Center Management Certification in Las Vegas NV February 28 29 March 1 2012

... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
more...
Call Center Management Certification Course


... learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers,
more...
Call Center Call Quality Assurance Certification




...erience, i. e., reduce the customer effort to solve their problem, answer their question and drive loyalty. From this knowledge comes the development of the assessment processes, form for assessment and the scoring metrics that will measure the result. We will address the issues of calibration of the assessment and scoring processes, and how to deliver appropriate recognition and reward for the
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From Youth Change
Portland Oregon Breakthrough Strategies to Teach and Counsel Troubled Youth Workshop







...Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Free sample
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2012 Seattle WA Breakthrough Strategies to Teach and Counsel Troubled Youth



...s distance learning and on-site inservice options.
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and
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From Spaces School of Interior Redesign
ON SITE DEWEY COLOR SYSTEM TRAINING PROGRAM New Jersey
...e role-plays and projects center on maximizing impact and problem-solving.
In-depth color knowledge comes together to create best marketplace usage.
Benefits
Overview: Students become color-savvy with our proven methodology.
Cutting-edge course materials, expert instructor training, iPhone and computer software.
Learn to identify color hues and undertones a perfect for all design
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From Greater Dallas LifeSkills & Anger Management Group
Collin County LifeSkills & Anger Management Group

...ce levels of anger
2. Direct anger into healthy ways of problem-solving
3. Learn effective coping behaviors such as time-outs, prayer to stop escalation
4. Address issues with assertiveness and requests
5. Identify triggering situations
6. Establish a strategy and plan of action
7. Learn to forgive
8. Apply new coping approaches to more effectively control unhealthy anger
more...
From PTR Training
Problem Solving and Creative Thinking
Creative thinking increases your ability to craft plausible solutions to problems. During this high-impact program, we will introduce tools and insights for applying creative thinking at work and in every facet of life. Youa ll learn to solve problems you have not been able to solve, develop a more creative organization, and to fully utilize the assets you already have.
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Principles of Critical Thinking
Critical thinking is based on the ancient Greek ideal of "living an examined life." If we utilize these skills, we empower ourselves to a more practical, more logical, and less stressful way of living. This high-impact program teaches the insights, processes, and application of self-examination and improvement, and will lead you to greater confidence, productivity, and mental alertness.
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From Expanding Thought
THINK TANK The Game of Creative Problem Solving




...Problem Solving (CPS) is not accomplished serendipitously, it is a carefully orchestrated and teachable process. THINK TANK: The Game of Creative Problem Solving (TT) is a board game that guides participants through the nine steps of the CPS process and uses idea generation and evaluation techniques to stimulate thinking.
The fact that the board game has a process and rules makes it easy
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From Greater Dallas LifeSkills & Anger Management Group
Duval County LifeSkills & Anger Management Group

...ce levels of anger
2. Direct anger into healthy ways of problem-solving
3. Learn effective coping behaviors such as time-outs, prayer to stop escalation
4. Address issues with assertiveness and requests
5. Identify triggering situations
6. Establish a strategy and plan of action
7. Learn to forgive
8. Apply new coping approaches to more effectively control unhealthy anger
more...
From Spaces School of Interior Redesign
Interior Redesign and Home Staging Certification Program

Spaces School of Interior Redesign and Decorating provides those wanting to start a career in Interior Decorating, Interior Redesign and Home Staging a Five Day Professional Certification Program that will teach you:
The Principles and Fundamentals of Interior Decorating
Essential concepts of Interior Redesign and Home
Staging, How to market and run your business effectively.
An
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From Greater Dallas LifeSkills & Anger Management Group
Greater Atlanta LifeSkills & Anger Management Group


...ce levels of anger
2. Direct anger into healthy ways of problem-solving
3. Learn effective coping behaviors such as time-outs, prayer to stop escalation
4. Address issues with assertiveness and requests
5. Identify triggering situations
6. Establish a strategy and plan of action
7. Learn to forgive
8. Apply new coping approaches to more effectively control unhealthy anger
more...
Fulton County LifeSkills & Anger Management Group


...ce levels of anger
2. Direct anger into healthy ways of problem-solving
3. Learn effective coping behaviors such as time-outs, prayer to stop escalation
4. Address issues with assertiveness and requests
5. Identify triggering situations
6. Establish a strategy and plan of action
7. Learn to forgive
8. Apply new coping approaches to more effectively control unhealthy anger
more...
Orlando Lifeskills & Anger Management Group

...ce levels of anger
2. Direct anger into healthy ways of problem-solving
3. Learn effective coping behaviors such as time-outs, prayer to stop escalation
4. Address issues with assertiveness and requests
5. Identify triggering situations
6. Establish a strategy and plan of action
7. Learn to forgive
8. Apply new coping approaches to more effectively control unhealthy anger
more...
From TeamBuilding Blocks
Critical Thinking
A hands-on, interactive approach to critical thinking. The participants will learn key componenets of critical thinking and then immediately practice these principles of this newly acquired knowledge. Edward De Bono's Six Thinking Hats curriculum will be utilized in addition to a series of hands-on, interactive activities specific to Critical Thinking.
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Team building



Hands-on, interactive, experientially based approach. Participants will immediately put into practice the key team building concepts that they've learned through a series of interactive activities. All of our training is guaranteed to improve workplace collaboration and productivity or you do not pay. Training can be conducted at your site or at the Four Mounds Inn & Conference Center in Dubuque,
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From Youth Change
Kansas City, MO - Breakthrough Strategies to Teach and Counsel Troubled Youth
April 23 - 24, 2009
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth
May 8-9, 2009:
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more.
more...
Portland, OR - Breakthrough Strategies to Teach and Counsel Troubled Youth
October 8-9, 2009:
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Seattle WA - Breakthrough Strategies to Teach and Counsel Troubled Youth
...Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Free
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Phoenix AZ - Breakthrough Strategies to Teach and Counsel Troubled Youth
...Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Free sample
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Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth
...Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Free sample
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Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth
April 17-18, 2008:
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
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Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth
March 13-14, 2008
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth
...Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are available.
Free
more...
Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth
...Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are available.
Free
more...
The Problem Student Problem-Solver Workshops











...Problem Kids? Here's your Problem Student Problem-Solver Conference.
You name the problems and this workshop delivers hundreds of immediate,
problem-stopping answers. You will leave with innovative, more effective
strategies for school failure, truancy, dropping out, work refusal, violence,
delinquency, bad attitudes, depression and more. College credit and clock
hours available.
more...
From Expanding Thought
Targeted Breakthrough Thinking




...problems crop up again and again? How do people respond to new opportunities and challenges?
If your organization does not approach problems (chronic or new) with robust, dynamic, fresh, electric minds, you are missing the power of breakthrough thinking.
Targeted Breakthrough Thinking stretches participants approaches to problem solving, teaches tools that can be used over and over, and
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From Youth Change
Breakthrough Strategies to Teach and Counsel Troubled Youth







200 innovative new methods to turnaround troubled and problem youth.
more...
Working with Troubled Girls








You can't use one-gender-fits-all methods with girls. Find out what to do instead.
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From MKS Instruments
Process Analytical Technology with case studies from Pharmaceutical Biotech Pharma and Chemical
... been developed to account for the fact that almost every problem in R&D is multivariate in nature. That is, there exists a multitude of variables that jointly and simultaneously influence each other.
The course will include both tutorial lectures and practical exercises using the well-established material from Umetrics, using SIMCA-P+ software. The attendees will also be given the opportunity
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Introduction to Multivariate Analysis with case studies from Food Petrochemical Solar and Semiconductor
... been developed to account for the fact that almost every problem in R&D is multivariate in nature. That is, there exists a multitude of variables that jointly and simultaneously influence each other.
The course will include both tutorial lectures and practical exercises using the well-established material from Umetrics, using SIMCA-P+ software. The attendees will also be given the opportunity
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From Reiki & Bio-Balancing Therapies of Mid-Michigan
Emotional Freedom Technique EFT Practitioner Certification - Facilitated Training

Emotional Freedom Technique (EFT) Practitioner Certification Course
includes the Getting Thru Techniques (GTT)*
Emotional Freedom Technique Practitioner certification allows you to work with others professionally and to teach EFT/ GTT courses and workshops. More importantly it allows you to move deep into you own healing so you can live more joyfully.
Learn the techniques people are calling
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From IDCON, Inc
Root Cause Problem Elimination Training

...Problem Elimination training focuses on eradicating problems. This class will show you how to bring root cause analysis into your day-to-day realiability management process-and in a cost-effective manner. IDCON's RCPE training helps participants tie cause and effect together and apply logical thought processes to arrive at the problem's core. To illustrate the process, IDCON will show
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From Reliability Center Incorporated
PROACT Root Cause Analysis Methods Training



...problem solving skills and techniques to properly investigate, analyze and prevent failures and risks. Upon completion of this course, you will have the skill sets needed to complete a thorough and fact-driven Root Cause Analysis. Using the PROACT Approach, you will learn fact-finding techniques, investigative strategies and skills for collecting and analyzing root cause analysis data. Learn
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From American Trainco
2011 National Electrical Code
Ourhands-on NEC seminar lets you work as part of a team in the classroom to find information in your code book, perform calculations, identify code violations and more. Our instructors collect real-time participant code problem solutions using an interactive audience response system making code classes a challenging, yet fun learning experience. No more plain and boring Code lectures! Learn to use
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Electric Motors Drives and Control Circuits
...that way? While motor failure may appear to be a
common problem, it is more likely that the real enemy is a wrong application or control circuit issue. Failure of the motor can be just a symptom of perhaps an even more serious problem that lies ahead.
This course is designed to help maintenance people identify what the real issue is when a motor burns out and how to prevent it from
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Troubleshooting Mechanical Drive Systems Rotating Equipment
In this course we'll provide the student a new perspective on troubleshooting mechanical and rotating equipment. Rather than teaching about "equipment specific" situations we'll take a more novel approach. We'll teach you to troubleshoot based on the common components that make up a piece of specified equipment so that you can go back to the workplace and troubleshoot just about anything
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From AVO Training Institute
Basic Electrical Troubleshooting

...general techniques to troubleshoot specific equipment and problems. Use of voltmeters, ohmmeters and other types of test equipment are explained. The specific types of equipment are motors, transformers, contactors and relays. Methods for troubleshooting various types of lighting and for the ever-increasing problem of power quality are explained. Hands-on exercises simulate real life problems
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From Courage Speaks, LLC
Down and Dirty Grammar Tricks
...to Middle School English class!
We do group discussions, problem-solving, and exercises. You get to try out the tips and tools while in the sessions. And you'll feel empowered by your immediate successes!
A personal note from your instuctor, Kathy Bote'
"I was one of those kids in school who never a got ita when it came to grammar. I had to stay in at recess and face the embarrassment
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How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies
November 18 9 AM - Noon Bellevue
MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS
Reduce frustration, and know what to say when.
Handle challenging situations while delivering excellent service.
If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn
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From Performance Systems Development
BPI Building Analyst Training
The key to energy-efficient building performance is in understanding the integrated systems in a building that are responsible for the transfer and use of energy, for moisture transport, and air movement. This training is intended for anyone who would like to conduct diagnostic energy audits on existing housing stock, including measurement and verification services related to building analysis.
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From The Ryan Group
Purchasing Negotiations

... results-driven and fast-paced program that develops your Problem Solving Negotiation Skills to handle those recurring negotiations that occur daily in your personal and professional lives, builds your Interpersonal Techniques to better influence those around you, provides you the tools to ensure you are a Subject-Matter-Expert in your field(s) and finally teaches you a formal process to
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Acquiring a Problem-Solving Mindset


...erations can now learn to acquire a critically acclaimed 'Problem Solving Mindset' necessary to challenge the status quo and proactively explore for improved ways to conduct
your business negotiations, resolve conflicts, retain and disseminate knowledge, encourage risk-taking and achieve more creative solutions when confronted with problems/ opportunities.
The objectives of this Workshop
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Sales Negotiations

... results-driven and fast-paced program that develops your Problem Solving Negotiation Skills so that you can work with your customers in devising creative solutions for their problems and/ or needs; builds your Questioning Techniques to improve the overall communication process... making your job easier of selling the value-added benefits of your product/ service; provides you the tools to
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From Nutek Inc.
Robust Product and Process Designs The Taguchi Approach



Course Overview
Robustness is an essential characteristic for dependable performance. Robust products and processes perform reliably with minimum variation due to uncontrollable factors. Naturally, to assure consistent performance, the designs must be robust.
Dollar for dollar, the return on investment is the most when design improvement efforts are directed toward the development
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From Advanced Services & Lifeskills
Family Counseling



We feel that the family unit is the most important thing in life. We offer counseling to families that feel that they are not getting along as they should. Whether the problem is out of control teenagers or a problem with proper communication we will sit down with you as a family and identify the problem and find a solution.
more...
Individual counseling



We offer counseling to those who feel that they are going through things in life that they aren t equipped to handle. We help you asses what the problem is and we provide you with solutions.
more...
Teen On Track Program



If your teen seems to be out-of-control, using drugs, skipping school, being promiscuous, or if they seem to be excessively angry then we can help. Our teen challenge program is just the thing that will help your teen find the root of their problem and teach them the proper way to deal with them.
more...
From Rapid Progress Marketing and Modeling, LLC
Advanced Data Mining and Predictive Modeling for Internet and Direct Marketers



...tiple leading-edge algorithms needed for varying types of problem solving and how to prescribe them
* How to go from drowning in large quantities of correlated data items to downing them for extra points
* Ways to uncover important associations across varying groups of items and how to turn this into money
* Knowledge discovery methods you can use to understand categorical data drivers
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From Pierson Requirements Group
Business Requirements Gathering and Writing Seminar using JAD Use Cases and UML


This 4-day seminar focuses on implementing the JAD requirements
gathering process, writing requirements and how to be an
effective facilitator. These are all required skills for the Business Analyst. The workshop provides an understanding of the project life cycle using Use Cases and UML and how to incorporate them into a repeatable process at your rganization. The seminar teaches the student
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From Kona CPR
Adult CPR and First Aid Class
Adult CPR and First Aid training in Kailua-Kona Hawaii
When: Friday July 4th starting at 10:00am
Where: Kailua-Kona
Length: 4-6 hours
Need Child and Infant training as well? No problem! We can do that too!
Certification is good for TWO years!
more...
From Affinity IT Training, LLC
Introduction To Oracle 9i
This class will develop database-programming skills
using SQL and PL/SQL. Students will learn the Oracle9i architecture,
relational design concepts, simple and complex query skills, PL/SQL
programming skills, proper software engineering techniques for
database programming, Oracle problem solving, and performance tuning
skills.
Audience:Analysts, developers, designers, administrators, and managers
more...
Oracle 9i Server Performance Tuning
...
how to detect performance issues,
verify the performance problem, determine what to tune, understand the
ramifications of making changes, and then verify the results. Tuning Oracle
memory areas, contention and waits, physical I/O, checkpoints, undo segments,
temporary segments, archiving versus noarchiving, will be covered. Students will
learn how to work with different Oracle performance and
more...
From Jeffery Communications Speech and Accent Academy
Accent Reduction Courses





...ensive workshop, students will get an assessment on their problem sounds and habits and learn techniques on how to correct their speech. Accent Reduction training helps non-native English speakers learn how to make the sounds correctly and improve their accent. In each language, we make different sounds; we have different stress patterns, rhythm, and intonation patterns. We actually move our
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From CAL Learning
Accent Reduction




Improve the clarity of your speech by targeting the sounds, rhythm, and accurate pronunciation of standard American English. Learn to sound more natural and fluid by applying the music of American English. Training covers the five problem areas that create accents--thought groups, intonation, stress, linking and phonemes (consonants and vowels). Learn how your accent and communication style are
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From The Leaders Institute
High Impact Leaders
...nclude public speaking, listening, people skills, memory, problem-solving, and the ability to develop more leaders within the organization.
Over the past decade, our instructors have conducted hundreds of courses and seminars in which we have asked participants 'What's the most frustrating part of your job?' The most common answers to this question are: Nervousness Speaking to Groups
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From Innovation-TRIZ
Introduction to TRIZ Inventive Problem Solving



3 Day public course offered by ASME and AIChE, taught by Jack Hipple, certified TRIZ specialist and TRIZ trainer for ASME and AIChE. This program covers the basics of TRIZ including patterns of invention, Ideal Final Result, resource identification and use, contradiction resolution, 40 inventive principles and separation principles, use of TRIZ in management and organizational problem solving, use
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From Willingness To Change
Need Help for a Drug or Alcohol Problem We Can Help
We specialize in exceptionally effective and confidential addiction
treatment. Our clients are our priority, and everything we do has their
absolute best interest at heart. Many of our clients are professionals,
physicians, local business owners, and public figures. They come to us
because they know we will give them the best individual care possible, and
provide the utmost confidentiality
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From TrainSmart, Inc.
Getting Organized
...e chaos and manage all the a stuffa in your life!
The Problem
* Does your life feel chaotic most of the time?
* Is it difficult to find emails, keep track of voice mails and sort through the clutter on your
desktop?
* Are you confused by the many tools available to help you get organized?
Our Solution To Learn...
* The benefits of getting and keeping
more...
Organizational Skills Using A 5 Step System
...n overwhelming stress threatens their effectiveness.
The Problem
* Can you prioritize your work even when every project seems like it is the top priority?
* Do you stay calm and in control when everyone else in your organization is a putting out fires?"
* How much time do you waste each day looking for lost papers or managing interruptions?
Our Solution To Learn...
more...
Time Management Using Time Mastery Profile
... ability to work effectively within the environment.
The Problem
* How do we manage priorities when they are not our own?
* What is the most important time management function to improve my overall use of time?
* How does goal setting impact managing my day? Month? Year?
Our Solution To Learn...
* How to have a personal view of your job and the philosophy that is
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TimeSmart - Time Management Training
...nage ourselves and our use of time more effectively.
The Problem
* Too many interruptions
* Feeling that there is not enough a timea to get everything done
* Lack of planning and prioritizing
* Personal disorganization
Our Solution To Learn...
* How to assess their current time management habits
* The importance of setting goals and prioritizing
*
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Coaching For Performance
...the truth is above-average employees, on occasion, create problems; and they do want developmental and performance coaching.
Coaching for Performance focuses on developing the critical skills needed to coach employees who are meeting expectations to increased productivity and needed to coach employees who are not meeting expectations.
This is a highly interactive and practical
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How To Treat People
...becoming excellent managers of highperforming teams.
The Problem
* Managers not clear on the fundamentals of managing teams.
* Unmotivated or underperforming employees.
* Friction within the team or between teams.
* Managers taking on too much of the teama s work themselves.
* Lack of clear communication within the team or between team members.
* Poor
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Influencing Corporate Culture
...otional Intelligence and leadership skills to do so.
The Problem
* Do you have the skills to help your organization transform into one that is more productive, dynamic and able to respond quickly to market demands?
* Do you know how to get management and employees working together in a partnership to create a more successful business?
* Are you impacting your corporate culture
more...
Laws For Leaders
...ining in disparate treatment and disparate impact.
The Problem
- Do your supervisors understand discrimination laws such as harassment and hostile environment?
- s your organization currently non-union, but thinking about becoming unionized?
- Does your Human Resources department understand the legalities behind the FLSA?
- Do HR employees understand the process to work through
more...
Values Based Leadership
...am exercises to apply and remember items discussed
The Problem
- Lack of discussion and everyday application of your companya s values, mission and vision.
- Communication between management and individual contributors is empty and needed.
- Low moral and enthusiasm to exceed core corporate objectives.
Our Solution
To Learn...
- Skills in vertical and horizontal
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CPR For Workplace Morale - Building Morale In The Workplace
... productive workplace for the benefit of everyone.
The Problem
- Is your workplace experiencing rapid changes and/ or
downsizing?
- Has the cost of tension been too high on you or your
organization?
- Are internal conflicts disrupting workflow and damaging
team spirit?
Our Solution
To Learn...
- To keep poised and in control when others are reacting
negatively to CHANGE.
-
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Ethics In The Workplace
Overview
The word a ethicsa is derived from the Greek word
ethos (character), and from the Latin word mores
(customs). Together, they combine to define how
individuals choose to interact with one another. In
philosophy, ethics defines what is good for the
individual and for society and establishes the nature
of duties that people owe themselves and one
another.
Far too many resources
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Improving Customer Service Skills Workshop - Customer Service Training
Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.
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From Accelerated Sales Training, Inc.
The Secrets of Cold Calling Success System Sales Training and Telesales Training



...ls resulting in lost sales or no sales at all?
The big problem today in cold calling on large corporations and selling technology solutions, is that it is so hard to get a response. The salespeople are so afraid of cold calling rejection and overall the cold call effectiveness is pathetic.
It is a bad situation but it really doesn't have to be like this. People that have taken our live
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From Dale Carnegie Training - Virginia
Dale Carnegie Course for Effective Communication and Human Relations


... better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.
In short, the course will power you to move far beyond your comfort zone as you stretch for and attain ambitious new goals.
Who Should Attend
Employees at all levels in a corporation who seek to maximize their
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From LBMC Technologies, LLC
Microsoft Dynamics GP- General Ledger Knoxville
This course develops in-depth knowledge of the accounting functionality available in the module of General Ledger. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up accounts, handling daily and period-end procedures, and developing problem-solving techniques.
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From Training Education Management LLC
Leadership Development
Training Education Management, in conjunction with 360 Solutions, offers the following custom management seminar package deal:
a Half-day seminars offered at your facilities at a time mutually agreeable to you and TEM. You may choose from any of the more than 40 topics listed
a A total of up to 30 supervisors and managers may attend each seminar. A minimum of 10 is required to hold a
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From LBMC Technologies, LLC
Microsoft Dynamics GP Receivables Management - Knoxville
This course develops in-depth knowledge of the accounting functionality available in the module of Receivables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up customer and sales person accounts, handling daily and period-end procedures, and developing problem-solving techniques.
more...
Microsoft Dynamics GP Payables Management Knoxville
This course develops in-depth knowledge of the accounting functionality available in the module of Payables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up vendor accounts, handling daily and period-end procedures, and developing problem-solving techniques.
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From Future Thoughts
FREE BA Business Analyst Trainind and Placement
BUSINESS ANALYSIS
BEST TRAINING PROVIDED BY EXPERIENCED BUSINESS ANALYST
***TRAINING PROVIDED IN NJ AND ONLINE***
BUSINESS ANALYST
COURSE CONTENTS
DURATION 4 WEEKS (8 Sessions)
Business Analyst acts
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From Strategic Development Inc
Managing Change The Tipping Point Simulation
...ng because there is no "silver bullet" for every business problem. In Leading Change, John Kotter estimated that 85% of companies fail to achieve their objectives. Paul Strebel, in the Harvard Business Review, reports that 50-80% of Fortune 1000 change efforts fail. These numbers are huge - and alarming.
Solution: The Tipping Point Simulation is a nationally successful half-day leadership
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From LBMC Technologies, LLC
Microsoft Dynamics GP Receivables Management- Nashville
This course develops in-depth knowledge of the accounting functionality available in the module of Receivables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up customer and sales person accounts, handling daily and period-end procedures, and developing problem-solving techniques.
more...
Microsoft Dynamics GP Payables Management-Nashville
This course develops in-depth knowledge of the accounting functionality available in the module of Payables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up vendor accounts, handling daily and period-end procedures, and developing problem-solving techniques.
more...
Microsoft Dynamics GP General Ledger- Nashville
This course develops in-depth knowledge of the accounting functionality available in the module of General Ledger. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up accounts, handling daily and period-end procedures, and developing problem-solving techniques.
more...
From Service Strategies
Support Professional
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
Support Specialist

...kills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further
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Problem Solving and Troubleshooting Workshop
...problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective
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From Technology Training, Inc.
Grounding and Shielding Techniques for EMI, EMC and ESD


...s together the latest tools and techniques for overcoming problems related to electrostatic and magnetic coupling. It begins with a review of electrostatic concepts, such as charges, fields and forces. Basic theory of electrostatic and electromagnetic fields and field coupling provides an understanding of the problem-causing mechanisms. Students learn solutions ranging from cabling choices to
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From Parts Now! LLC
HP Color LaserJet CP4025 CP4525 Series Printer Repair Training
The HP Color Laser Jet CP4025 and CP4525 color laser printers replace the CLJ 4700 series. HP radically changed the layout of this unit now making the unit half the size of the CLJ 4700. The CP 4025/ 4525 series use a horizontal double transfer system vs. the CLJ 4700 which used a vertical single transfer system. Ita s clear the CP4025 and CP4525 are much more complicated compared to its
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From 3Back LLC
Scrum Implementation Workshop
...p puts the participants into a Scrum driven project. The problem domain is one that most participants have never dealt with, thereby creating the opportunity for all participants to learn. When the goals of the Scrum project are presented, the participants know very little about how they will create a workable product in the short time they will have to complete the project. By using agile
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From Morningstar Ventures
Advanced Consulting Skills Course



Advanced Consulting Skills Course - Individuals responsible for acting as catalysts for growth and change have development needs that are unique and demanding! Are you someone who gets results through influence rather than reporting authority? Are you a catalyst that helps other people in the organization achieve business goals?
Does your effectiveness depend upon developing a shared
more...
From Knowledge Source Inc
The Consultative Process for Project Managers
...as a consultant comes from being able to listen actively, problem-solve and generate options and potential solutions, provide support, disagree when necessary, and possess good interpersonal skills.
The act of consulting can last for months, years, or just a few minutes. The objective of this course is to take you through the consultative process to identify key phases, skills,
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Negotiation Skills for Project Managers
... versus the underlying a interesta which defines the problem. Often we attack each other in trying to reach an agreement that WE will accept versus attacking the problem to achieve a wise outcome for both parties.
When the words negotiate or negotiations are mentioned, people often a heara the word conflict and fear the worst. Why? Because far too many of us view negotiations
more...
From Innovate Llc
CEE120 Fundamentals of TRIZ

...ry. TRIZ (the Russian acronym for the Theory of Inventive Problem Solving) is a unique knowledge-based design method. This course covers a thorough introduction to TRIZ problem solving methods for all classes of creative problems in product and process development. It includes the algorithm for resolving conflicts between product or process parameters while minimizing product changes and costs.
more...
CEE100 Principles of Creativity and Innovation

This course can be held at your company site for 6 or more participants. Please call us at 1. 407. 780. 5585 or send an email to innovatellc@gmail. com
This course will broadly explore the concepts of creativity and innovation in terms of assisting every participant in all spectra and from any organization to release their innate abilities in themselves, their colleagues, and their employees.
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CEE110 Creative Thinking Techniques

...generation of ideas by brainstorming, theory of inventive problem solving (TRIZ), generation of ideas by the use of Synectics, creative idea screening by spectrum analysis, generation of ideas by random associations, computer-aided creativity, generation of ideas by morphological changes, imaging ideas by generative graphics, creative games, creation, protection and exploitation of ideas,
more...
CEE130 Innovate with TRIZ

...e old ones. The course covers analysis of a situation and problem formulation, the best directions to design the ideal product or process, insufficient function, conflict, harmful or unwanted function, accelerated development of new generation of products and processes by applying TRIZ methods, analysis of failures and problem formulation, causes of a failure, and solving real-life design
more...
From Training4Breakthroughs
Emotional Intelligence
...l Intelligence (EI) may rely on intellectual analysis for problem solving and miss important nuances. They are often confused about what drives them and surprised by the reactions of others.
Without EI we may be unaware of how our feelings are spreading to others and driving performance up or down.
EI topics and benefits to the workplace:
Developing Emotional Literacy can increase
more...
From SAI Global
Six Sigma Green Belt Training

...ll need to learn when to use many of the proven Six Sigma problem-solving methods and statistical tools to contribute to the success of your organization. This Six Sigma Green Belt course follows the DMAIC (Define, Measure, Analyze, Improve, Control) model and teaches the soft skills required to participate in projects effectively. A simulation, "Boards-R-Us", is used to demonstrate the DMAIC
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From BMC Software, Inc
BMC Remedy AR System 75 Foundation - Part 2
This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
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BMC Remedy ITSM 75 Administering - Part 2
This course provides BMC Remedy ITSM 7. 5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
more...
From Case Western Reserve University - Executive Education
Cultivating Creativity Putting Ideas into Practice Nov 17, 2011
... excel at generating many new and creative solutions to a problem or opportunity. In fact, they often generate more than the organization can manage. These highly creative people often provide significant energy and enthusiasm in the early phases. However, the challenge can be in moving from the realm of generating ideas to the realm of execution. Sometimes the challenge is in identifying which
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Lean Six Sigma Green Belt Certification
...ertification training provides participants with enhanced problem-solving skills. We emphasize the DMAIC (Define, Measure, Analyze, Improve and Control) process, along with critical tools such as regression analysis, chi-squared analysis, 5S, value stream mapping and others. Our Six Sigma Green Belt certification helps the employee serve as a trained operational excellence team member within
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Getting the Best Results A Practical Framework for Solving Business Problems Oct 16 & 17 2012
..., this course covers a proven process for solving complex problems quickly while overcoming barriers to profitability.
Using a combination of analytical and creative processes, participants will leave with a powerful tool kit (including the rule of thirds, logic diagrams, and interview techniques) for effectively and efficiently developing achievable goals, identifying real solutions,
more...
Communication Strategies for Women in Leadership Nov 9, 2011
...icating and inhibit their contributions to organizational problem-solving and innovation. A linguistic approach to the topic helps participants learn to understand and appropriately respond to invisible conversational styles influenced by ethnic backgrounds, geographical origin, age, class and gender. The result is a plan that focuses on approaches that work personally and professionally and
more...
Cultivating Creativity Generating New Ideas Nov 16, 2011
...t different people bring very different approaches to any problem-solving or idea generating activity. In this program participants will learn to understand, appreciate, and properly leverage these diverse styles to ensure that they get the most from their ideation and problem-solving efforts. In addition to exploring multiple frameworks and approaches to the process of ideation, participants
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From Videoguard Integrated Technologies, Inc.
VSSE - Video Security Systems cctv Essentials
...so that the average installer or salesperson will have no problem absorbing them.
By examining each topic in a logical order, building on our knowledge as we go, we include topics such as the elements that make up a video signal, how light and lenses work and the various cabling and communication options that are available. We visit the world of TCP/ IP and explain the basics of networking
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