Online Problem eLearning Training

Online Course: Predictive Analytics Applied Online Edition ...re provided: * Applications: Business, marketing and web problems solved with predictive analytics * Core technology: How a predictive model works and how it's created * Evaluation: Measuring how well a predictive model works and how much revenue it generates * Process: Management and project leadership for predictive analytics * Illustrations: Live demos and detailed case studies * Hands-on: more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, more...

Solving Problems as a Team ...n -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes more...

Rx Success Complete Guide to Medical Math for the Health Care Professional Crane ...d each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheetsa we bring you this exclusive learning tool. Every Tutor Sheeta problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. more...

Introduction to RF and Microwave Concepts ...ce the following concepts: Introduction The problem with Voltage Power Wavelength and the finite speed of light Wave amplitudes Reflections and their measure Impedance (and its problems) Reflection Coefficient VSWR Return Loss Attenuation and its measure Insertion Loss  more...

Introduction to RF and Microwave Concepts ...ce the following concepts: Introduction The problem with Voltage Power Wavelength and the finite speed of light Wave amplitudes Reflections and their measure Impedance (and its problems) Reflection Coefficient VSWR Return Loss Attenuation and its measure Insertion Loss  more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation. more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking. more...

NET Solution Vision and Requirements To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...

Design Team - Business Process Modelling Design Team - Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each more...

Communication Skills: Persuading with Numbers MAXIM TRAINING This course will help you handle the numerical information required for problem solving and decision making in the workplace. It will help you understand basic statistical methods, interpret simple data and focuses on how to interpret and use Graphs and Charts in both presentations and reports. There are some calculations so, to make the most of the course, it is recommended that more...

Leadership and Team Development: Performance Troubleshooting ...g is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can use the HPS to: - Improve your own more...

Finance for the Non Financial : Allocating Indirect Costs From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of more...

Managing People: Giving Feedback and Praise to your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Giving regular feedback is one of the most powerful ways of motivating people to give their best performance. This course will help you understand why timely feedback is vital. It stresses the importance of praise and gives tips and hints on how to deliver constructive criticism more...

Organisational Communication : Harassment ...ent where it is tolerated. Even if you're not part of the problem, everyone needs to be aware of the potential for harassment in the workplace. Even if you know it's happening and you do nothing about it, you are still part of the problem. In this course you can examine what constitutes harassment, the damaging effects it can have on an organisation and what YOU can do about it, whether you're more...

Phone Skills : Making Difficult Calls In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. more...

Problem Solving ...problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic approach to more...

Windmaster Case Study 4: Portfolio Analysis Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course introduces you to portfolio analysis as means of more...

Recruitment & Selection Series: Dealing with Applications If you are judged on the success of your team, it's in your interest to hire the best people for the job. But when you're sifting through those promising job applications, how do you know if the person who seems so ideal will actually deliver? Sifting through applications can be a daunting task. However many you have, deciding which candidates to accept and which to reject is often a problem. But more...

INFOMAN INFOMAN more...

Conflict Management Series: Joint Problem Solving Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. more...

Cisco Internetwork Troubleshooting - Part 1 This is the first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 2 This is the second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 3 This is the third course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 4 This is the fourth course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 5 This is the last course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Excellence in Service: Fundamentals for Managers In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards. more...

Excellence in Service: Fundamentals for Employees Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied. more...

Excellence in Service: Providing Superior Customer Service In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints. more...

Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...

Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation more...

Framing the Problem ... for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover more...

Sales Negotiations Negotiation Strategies In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when more...

ITIL Problem and Change Management ...ery information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve more...

Technical Support Agent Skills Simulation ... of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and generators. This simulation is based on the more...

Overcoming Internal Customer Service Problems ... internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering more...

Internal Customer Service Conflict and Complaints Simulation ...ernal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the more...

Information Technology IT Industry Overview Version 1 ...ending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and more...

Essentials of External Consulting ...y have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, clearly the role more...

Managing Conflict Stress and Time ...problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide more...

Management Tools and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting more...

Managing Efficiencies of IT Projects ...nt techniques that address common application development problems. You will also learn what you can do to manage development problems and what steps you can take to increase the quality of application systems. This course is specifically targeted at IT project managers and IT professionals preparing to take on IT project management responsibilities. Managers who support IT project managers, more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the more...

Project Management for Non-Project Managers Simulation The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's more...

Project Management Professional Quality Management Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional more...

Solving Problems Logically Solve Problems Together This course helps learners to recognize and identify the groups and individual roles in the problem solving process. Professionals who want to resolve workplace challenges more effectively. more...

Solving Problems Logically The Problem Solving Process This course outlines the fundamental steps for effective problem solving and identifies attitudinal characteristics that facilitate success. Professionals who want to resolve workplace challenges more effectively. more...

Defining the Issue Determine the Real Problem This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively. more...

Investigating the Problem Use Investigative Tools This course introduces process-oriented methods that assist in the analysis of various elements associated with a stated problem. Professionals who want to resolve workplace challenges more effectively. more...

Investigating the Problem Gather Evidence This course describes several data gathering techniques that can be used to improve problem analysis procedures and the resulting decisions. Professionals who want to resolve workplace challenges more effectively. more...

Investigating the Problem Interpret Data This course explains how to use visual tools to interpret data. Professionals who want to resolve workplace challenges more effectively. more...

Selecting the Solution Solve Problems Methodically This course introduces Force Field Analysis and Solutions Fishbone Diagram problem solving techniques. Professionals who want to resolve workplace challenges more effectively. more...

Selecting the Solution Group-Based Solutions This course introduces Modified-Delphi, swapping, and visualization problem solving techniques. Professionals who want to resolve workplace challenges more effectively. more...

Selecting the Solution Cost-Benefit Solutions This course helps learners to recognize and apply cost-benefit analysis procedures. Professionals who want to resolve workplace challenges more effectively. more...

Accepting the Decision Sell Your Solution This course provides a series of helpful tips to persuade decision-makers to approve the proposed solution. Professionals who want to resolve workplace challenges more effectively. more...

Accepting the Decision Implement Decisions This course helps learners to identify progress points and areas for future improvement at the conclusion of the problem resolution process. Professionals who want to resolve workplace challenges more effectively. more...

Making Group Decisions Working Together This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively. more...

Making Group Decisions The Nature of Groups This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively. more...

Making Group Decisions Ensure Group Success This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively. more...

Decimals and Percents A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases more...

Whole Numbers Fractions and Equations What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who more...

Ratios Averages and Graphs Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business more...

The Role of Critical Thinking in Organizations ...ovide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually more...

Critical Thinking Skills for Managing ...etent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning more...

Effective Business Meetings Simulation As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is more...

The Basics of Listening ... the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to more...

Getting Results without Authority Simulation You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design more...

Addressing Problem Performance Simulation ... you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, including discipline and developing a performance improvement plan. This simulation is based on the SkillSoft series "Managing Problem more...

Averting Problem Performance Simulation ...ed to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft more...

Preventing Problem Performance ...problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of more...

Leading from the Front Line Simulation ...therson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a knowledge base. This simulation is based on the SkillSoft series Leading from the Front Line. It has links to the following courses: more...

Succession Planning Strategies ...ession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning strategy will help ensure your succession planning process starts off on the right foot. Managers, executives, succession planners (consultants), and HR specialists concerned with more...

Economics Part 1 The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support more...

Advancing Your Administrative Career ...nd methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and opportunities to grow. This course will show you how. Administrative support more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...

Scoping the Six Sigma Project ...problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer more...

Six Sigma Introduction There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements more...

Six Sigma DMAIC Defining the Problem ...problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for more...

Six Sigma DMAIC Analyzing the Data ... in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best more...

Quality Management Quality Management Tools ...tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and more...

Six Sigma and the Corporate Enterprise What exactly is Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core more...

Operations Management Operations Management Tools Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. more...

History of Organizational Improvement and the Foundations of Six Sigma To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum more...

Problem Solving and Process Management Tools ...Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward more...

Rightful Termination ...minating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the best way to avoid firing an employee is to do a good job of hiring and managing performance. Therefore, you will learn how to prevent this unpleasant task by interviewing effectively, and by using progressive discipline. more...

Drug-free Workplace ...program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National Institute on Drug Abuse estimates that about 70 percent of illicit drug users are employed, and that substance abusers tend to apply at companies more...

Usability Engineering This WestNet e-Learning module presents the concept of usability engineering and also explores the various forms of testing and measurement, measurement devices, and methodology. more...

Dynamic HTML Since the early nineties, HTML has been widely used for developing web pages. HTML has evolved to meet the demand for attractive web pages. However, these pages are static and do not change after downloading. Any interactivity involves repeated communication with the web server which increases download time. Dynamic HTML (DHTML) overcomes this problem by providing your web page this interactivity more...

Object-Oriented Analysis This course teaches IS managers and programmers the concepts and principles of object-oriented analysis. Using the Booch method of object-oriented analysis, the focus is on concepts such as objects, classes and their relationships. Topics also include the evolution and advantages of object- oriented analysis, and solving a problem through an object-oriented approach. Analysts wishing to make the more...

Object-Oriented Analysis Design II This course focuses on the object-oriented (OO) software development life cycle, both at the macro and the micro level. It also teaches the diagrams used at the different levels of the OO software development life cycle. This course is intended for systems analysts, application developers/programmers, project managers, and software designers. more...

Programming Logic and Techniques This course is meant for end users. It aims to teach users the basic concepts of computing and programming language, and the usage of programming methods and elements. People who want to have a fairly good knowledge of the concepts of programming logic and techniques. more...

System Analysis and Design The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the more...

Software Engineering Concepts The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers, more...

Object-Oriented Analysis and Design with UML Exploring System Behavior To explain how to capture a system's requirements with use cases Web developers more...

HDI Help Desk Analyst Help Desk Processes ...ated to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and distributing surveys. In addition, this course covers sourcing types and the Service Level Agreement (SLA). more...

COBOL Basic Applications ...red by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and processed, and a new master file is generated. This course is designed for individuals with some prior programming experience who more...

Troubleshooting Wireless LAN Installations In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds. more...

How Local Area Networks Work In this WestNet e-Learning module, we will use the Open Systems Interconnection (OSI) model to explain the specific technologies and protocols used in most local area networks (LANs). More specifically, you will learn about the popular LAN protocols of Ethernet and Token Ring, and the increasingly important technology of wireless networking. We will start low in the OSI protocol stack, and then more...

Layer 2 Devices This WestNet e-Learning module presents detailed explanations of the way bridges and switches work. It discusses the differences between Ethernet and Token Ring switches and describes the very different functions of switches in Asynchronous Tranfer Mode (ATM) networks. more...

Implementing Networks The Implementing Networks WBT is the fifth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a more...

DOT Drug and Alcohol Awareness ...alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of more...

Used Oil Management ...ed oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also more...

Storm Water Pollution Prevention ...effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of storm water pollution and keeping them from coming in contact with runoff is more...

Home Networking with Windows XP Home networking is becoming increasingly important with the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a more...

Basic Troubleshooting This introduction to troubleshooting covers some common problems and their solutions. It covers problems related to monitors, drives, printing, sound and video, and start up and shut down of the computer. Simple troubleshooting techniques are also discussed. A computer user who is interested in learning how to troubleshoot simple computer problems. more...

Advanced Six Sigma - The Define Phase of DMAIC ...igma and apply them to an organization. You will identify problems customer requirements and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the �5 Why� root cause analysis technique to obtain a deeper understanding of the more...

Cisco Internetwork Troubleshooting Part 1 This is the first of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover baseline configuration and documentation of networks and end-systems support resources for troubleshooting and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the more...

Cisco Internetwork Troubleshooting Part 2 This is the second of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover commands and guidelines for problem isolation and resolution at the network transport and application layers of the OSI model.  more...

CompTIA A+ 2003 Hardware Part 2 - Installation and Troubleshooting This course teaches about SCSCI devices and how to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally guidelines for problem isolation diagnostics and troubleshooting are taught.  more...

CompTIA A+ 2003 Hardware Part 2 - Installation and Troubleshooting This course teaches about SCSCI devices and how to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught. more...

Cisco Internetwork Troubleshooting - Part 1 This is the first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 2 This is the second course in a five-part series on