Online Problem eLearning

DISMISSING AN EMPLOYEE DISMISSING AN EMPLOYEE  more...

MANAGING PROBLEM PERFORMANCE MANAGING PROBLEM PERFORMANCE  more...

CRITICAL THINKING ESSENTIALS CRITICAL THINKING ESSENTIALS  more...

Problem Solving and Decision Making Strategies Problem Solving and Decision Making Strategies  more...

Excel 2002 Advanced ...emoving Password Protection Lesson 5: Variable Data & Problem Solving Introduction Lesson Objectives Data Tables One Variable Data Tables Specifying Input Cells Identifying A Reference Cell Two Variable Data Tables Adding Formulas To A Two Variable Data Table Identifying Reference Cells Scenarios Creating A Summary Report Creating A PivotTable Report Displaying The PivotTable  more...

Using Voice of the Customer in Six Sigma ...organization uses the voice of the customer to define the problem at hand and to set the direction of its Six Sigma efforts. It introduces the tasks associated with the voice of the customer strategy and some general criteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection methods such as surveys, interviews, and focus groups and looks at  more...

Developing Project Charters and Tracking Six Sigma Projects ...d the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress  more...

Designing and Planning Experiments in Six Sigma ...teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the effects on the targeted response. If teams exercise care in choosing the right design  more...

Nonstatistical Analysis Methods in Six Sigma ...al to identifying the changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing systems and processes to identify variation and defects, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are  more...

Six Sigma Measurement Systems ...ards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in check to maintain the effectiveness of any measurement system. Measurement variability contributes to the overall variability in the process and it is important to understand its sources and minimize it. Black Belts can calculate correlation, bias, linearity, stability,  more...

Modeling and Analyzing Processes in Six Sigma ...you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling  more...

Troubleshooting Windows Vista Deployments ...ically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery  more...

Problem Solving The Fundamentals ...Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state.  more...

Problem Solving Determining and Building Your Strengths ...Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Problem Solving Digging Deeper ...Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

Decision Making The Fundamentals Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Promoting a Substance-free Workplace ...tance-free Workplace Substance abuse is a pervasive problem in society, so it's no surprise that it carries over into the workplace. According to statistics compiled by the National Institute on Drug Abuse, nearly 75 of all adult illicit drug users are employed, as are most binge and heavy alcohol users. Substance abusers are more likely to be late or absent from work, change jobs  more...

Business Writing How to Write Clearly and Concisely ...w to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience  more...

Ethical Decision Making Simulation ... Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers, managers, and employees can remain  more...

Introduction to Business Analysis Essential Competencies ...ment new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time and money wasted, and the problem continues. Business analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts, who undertake this work, require a unique combination of skills and knowledge  more...

Planning Business Analysis Communication Monitoring ...equirements management process, including techniques like problem tracking and decision analysis to create the requirements management plan. Finally, techniques for managing business analysis performance such as lessons learned workshops and utilizing metrics and key performance indicators are introduced. This course provides a foundational knowledge base of business analysis information so  more...

Business Analysis Requirements Elicitation ...holder requirements, you may find a solution to the wrong problem. And without understanding the tools and technologies involved, you may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid plan to address stakeholder needs. This course provides an overview of requirements elicitation as prescribed in A Guide to the Business  more...

Business Analysis Requirements Management Communication ...ope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements package, and communicating requirements through requirements workshops and  more...

Support Center Tools Technologies and Metrics Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Conflict Stress and Time Management ...Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper  more...

Accident Investigation and Reporting Simulation Accident Investigation and Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Used Oil Management ...ed oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also  more...

Storm Water Pollution Prevention ...effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of storm water pollution and keeping them from coming in contact with runoff is  more...

Incident Management Interactions ...al Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each of their incidents one at a time, the loss of time, revenue, and resources is far too great to manage this way.  more...

Introduction to Request Fulfillment ...tment in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other incident that impedes your ability to do your work. But more often than not Service Desks also field requests for numerous situations that don't typically fall into the 'out of order' category, but require  more...

Facilitative Fundamentals Tools and Techniques ... You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Facilitative Tools and Formats Offering Options ...up format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages  more...

Used Oil Management ...ed oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also  more...

Negotiation Essentials Planning for Negotiation ...would have given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party. This course describes  more...

Problem Management Process Interfaces Challenges ...Problem Management Process Interfaces & Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam An efficient Problem Management process is vital in ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to  more...

Introduction to Problem Management ...Problem Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root  more...

Problem-Solving and Process Management Tools ...Problem-Solving and Process Management Tools ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance  more...

Special Design Tools in Design for Six Sigma ...sed design can be used to achieve breakthroughs in design problems that seem unsolvable. Tactical special design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design, critical parameter management, and Pugh analysis can provide a clear and concise way of identifying the root cause of poor designs. The tools then increase the quality of idea generation and problem  more...

Essential Skills for Admin Support Professionals--Simulation ...lls, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills ...ur life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem you face. This course explains how critical thinking promotes creative thinking. It also describes the skills required for  more...

Administrative Professionals Representing Your Boss Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...

Support Center Tools Technologies Metrics Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...

Conglict Stress Time Management ...ative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ... to the network and introduce a plethora of new potential problem causes. Security features tend to focus on restricting the flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect network connectivity. Another important aspect of troubleshooting in a secured network is that the actions that an engineer is  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...their customers correctly. But does the network cause the problem or does the client, a server, or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and possibly resolve the cause of the observed difference between the expected  more...

Preparing to Dismiss an Employee Preparing to Dismiss an Employee Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

Delegation Essentials Overcoming Delegation Problems ...Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In  more...

Recognizing Diagnosing Problem Performance ...Problem Performance When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and  more...

Preventing Problem Performance ...Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can prevent  more...

First Steps for Turning Around a Performance Problem ...Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational  more...

Using Progressive Discipline to Correct Problem Performance ...Problem Performance You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if performance doesn't improve. This  more...

Customer Driven Process Improvement Analyzing Process Problems ...Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

Oracle Database 11g Using AWR Defining Problems ...Problems Oracle Automatic Workload Repository (AWR) is the infrastructure that provides services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual AWR reports as well as AWR compares  more...

Oracle Database 11g Problem SQL Statements Oracle Optimizer ...Problem SQL Statements & Oracle Optimizer Oracle Oracle Database 11g helps to identify problem SQL statements using Oracle Optimizer and execution plans. This course discusses SQL statement processing and the role of the Oracle Optimizer and execution plans. It also explains how to generate and view execution plans using the DBMS_XPLAN package, the EXPLAIN PLAN command, SQL*Plus AUTOTRACE  more...

Oracle Database11g Shared Pool Buffer Cache Tuning ...how to identify the symptoms that indicate a buffer cache problem and how to use the various methods available to resolve common performance issues related to the buffer cache. It also discusses the sizing of the buffer cache and using views to analyze the buffer cache, and briefly covers multiple pool management. The fundamental purpose of the shared pool is to serve as a metadata cache. This  more...

Oracle Database 11g R2 Intelligent Infrastructure Enhancements ...d DBAs by automatically gathering performance metrics for problem detection and self-tuning purposes. The information gathered can be viewed by the DBA using either reports or views, as well as the alert log. Oracle Database 11g has expanded features for automatic SQL tuning and the Automatic Workload Repository, which allows the DBA to ensure the database is running efficiently, and by using  more...

Oracle Database 11g R2 Diagnosability Enhancements ...nts to help DBAs in diagnosing, resolving, and preventing problems. These new features include enhancements to problem and incident identification, running health checks, and performing repairs on SQL statements. These features enables the DBA to quickly and efficiently diagnose issues and report problems to Oracle Support, as well as reducing damage and interruptions. This course discusses  more...

Basic Presentation Skills Delivering a Presentation ...covers techniques for managing stage fright - the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively.  more...

Migrating Infrastructure to the Cloud ...y data, services, and processes used, as well as identify problem areas that may be addressed through a cloud solution. Upon completion of your analysis, it is time to determine cloud service candidates and match cloud services, as well as look at examples of how to leverage different services to you problem areas. Finally, if all else fails and you are not comfortable with a public cloud  more...

Software Program Control Flow Fundamentals Software Program Control Flow Fundamentals Computer software works because programmers create algorithms, which when broken down, are nothing more than a collection of logical constructs. This course introduces the learner to the logic behind computer software, including using defining tables to solve a problem, conditional statements like IF THEN, and repetition using FOR and WHILE loops.  more...

ABC+D Principles of Healing ...ether, or at different times? What if you have a specific problem, (i.e. kidney infection) should you take herbs for that problem along with cleansing or building herbs? What herbs/supplements act as activators, (i.e. vitalize the program you are on)? In this course you will examine the four principles of healing: Activate, Build, Cleanse and Direct Aids. You will be given a Health Assessment  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...r body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand the basic concept of disease and how to choose which herbs (that you hear about in the national  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...r body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that we can use in our discussions.  more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance  more...

How To Master Time Management ...tifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories of research of  more...

Time Management Using Microsoft Outlook 2002 ... system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Solving Problems as a Team ...n -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...d each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets we bring you this exclusive learning tool. Every Tutor Sheet problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of homework  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...ng the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their money. And how this knowledge can help you in setting up your own web site! And finally, I`ll give you a simple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up  more...

Information Technology Infrastructure Library (ITIL) ... Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to ITIL using our award-winning learner navigation controls. For Organizations Create momentum for your ITIL initiatives utilizing our  more...

Lean Manufacturing Personal Training Library ...n Manufacturing, 5S ™s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit  more...

Six Sigma Green Belt Personal Training Library ...reen Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library gives one  more...

Violence in the Workplace ...n show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important  more...

Office Ergonomics ...t all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to avoid vision problems, from simple ways to prevent muscle fatigue to the proper way to type. If you thirst for relief from the modern office, choose our training in  more...

Violence in the Workplace ...n show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

Customer Service Certificate ...ds, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and  more...

ESL for Business - E-mail Communication ... courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The  more...

ESL for Business - Letters and Memos ... courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The  more...

ESL for Business - Special Documents ... courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The  more...

Expert Certificate Course in Medical Billing ... programs, workers` comp programs, receiving payments and problem solving, as well as learning how to work with others from staff and patients to insurance company representatives. Consistent cash flow is critical in a healthy outpatient medical practice, and the HCFA-1500 insurance claim form represents from 85% to 95% of the reimbursement flow back to the practice. The form is driven by the  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ... help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Feedback on your work will  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ... help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Enroll in this online course  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...ion your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.  more...

Problem Solving Through Productive Thinking ... or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on  more...

Dealing with Customer Complaints ...y care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this  more...

How to Motivate Employees ..., conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

A Primer for Ensuring Accountability ...problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous  more...

Preparing for the Behavioral Interview ...problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong understanding of both of these  more...

Industry Overview Information Technology ...ending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and  more...

Problem Performance Prevention ...problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of  more...

Problem Performance Identification ...problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Problem Performance Improvement ...problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then  more...

Addressing Problem Performance ...take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination of a problem performer. Finally, an alternative to the conventional  more...

The Role of Critical Thinking in Organizations ...ovide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ...etent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Improving Your Image .... Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on  more...

Communication during Organizational Change Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...

Dealing with Problem Performance Simulation ... you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, including discipline and developing a performance improvement plan. This simulation is based on the SkillSoft series "Problem Performance  more...

Avoiding Problem Performance Simulation ...ed to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft  more...

Understanding Processes An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process  more...

Systems-thinking Models and Thinking Skills ...just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture thinking, operational thinking, and quantitative thinking. Each style will bring you closer to the core of your  more...

Technical Support Agent Skills Simulation ... of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and generators. This simulation is based on the  more...

Essential Sills for Administrative Support Professionals Simulation ...lls, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative  more...

Administrative Professionals Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills,  more...

Essentials of External Consulting ...y have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role  more...

Overcoming Internal Customer Service Problems ... internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering  more...

The Customer Service Agent in Action ...ata than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service call. This course teaches CSAs how to manage each stage of the call, from introduction through problem  more...

Consulting Skills The Consulting Process ...ting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing a problem resolution. Identify the steps for empowering a consultant.  more...

Quality Management Quality Management Tools ...tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...very. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and restoration. Learn To: Identify the features of diagnostic tools to troubleshoot server errors. Identify the features of remote troubleshooting technologies.  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...ls. Identify the statistical methods used to analyze a problem area. Understand the significance of root-cause analysis in identifying real issues. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first  more...

Advanced Six Sigma The Define Phase of DMAIC ...igma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Oracle8 Database Administration - Manage Storage Structures ... the solutions to the insufficient space for transactions problem. Identify solutions to the read-consistency error. Identify the solutions to the blocking session problem. Sequence the steps to resolve the error in taking a tablespace offline. Unit 3: Managing Temporary Segments Duration: 2 Hour(s) Identify the statements that require the use of temporary segments.  more...

Excel 2000 Fundamentals ...ksheets. Access the Help system. Locate a solution to a problem by using the Office Assistant. Identify the functions of the different tabs in a Microsoft Excel Help window. Unit 2: Working with Data Duration: 2 - 3 Hour(s) Enter data in a worksheet. Enable the AutoComplete feature. Reverse the last action performed on a worksheet. Enter formula in a specified cell. Edit a  more...

NetWare Service and Support Upgrade - Part 1 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for  more...

NetWare Service and Support Upgrade - Part 4 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: Set up NetWare Distributed Print Service (NDPS). Identify the techniques and tips to troubleshoot NDPS printing problems.  more...

CompTIA Server 2005 Server Maintenance Security ...ed into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit covers the basic aspects of problem determination and troubleshooting. Learn To: Identify the features of  more...

International Business Essentials Succeeding as a Global Manager ...omplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config .... Identify the corrective action to troubleshoot a print problem. Configure APM by using the Power Options icon in Control Panel. Sequence the steps performed by card services in smart card authentication. Configure the Kerberos V5 service by setting recovery options using the Services icon in Administrative Tools. Match the problems with the actions to be taken to troubleshoot a PCMCIA  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... by using Microsoft Network Monitor. Identify a specific problem in microprocessor utilization based on specific counter values in System Monitor. Identify a specific problem with memory performance based on specific counter values in System Monitor. Identify a specific problem with disk performance based on specific counter values in System Monitor. Identify the actions to be taken to  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... by using Microsoft Network Monitor. Identify a specific problem in microprocessor utilization based on specific counter values in System Monitor. Identify a specific problem with memory performance based on specific counter values in System Monitor. Identify a specific problem with disk performance based on specific counter values in System Monitor. Identify the actions to be taken to  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...the Certificates snap-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...the Certificates snap-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... the Terminal client. Troubleshoot network connectivity problems by using the utilities provided by Windows 2000 and TCP/IP. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, &  more...

Cisco Internetwork Troubleshooting Part 1 ...pproaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. Learn To: Identify components of a network configuration table. Identify characteristics of a network topology diagram. Identify guidelines for discovering network configuration information. Match Transmission Control  more...

Cisco Internetwork Troubleshooting Part 2 ...2-831. This course will cover commands and guidelines for problem isolation and resolution at the network, transport, and application layers of the OSI model. Learn To: Identify symptoms of problems occurring at the network layer. Identify functions of network layer commands. Identify functions of commands for isolating Address Resolution Protocol (ARP) and routing table  more...

Self Development Positively Influencing Others Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...

A 2003 Part 2 Install Troubleshooting ... device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught. Learn To To identify the components required for Plug and Play (PnP) technology to work. To sequence the steps to install an expansion board in a Micro Channel Architecture (MCA) system. To  more...

Creativity Innovation Increasing Personal Creativity ... thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative.  more...

Creativity Innovation Promoting Team Creativity ... increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who might hinder creative sessions. Use conflict to foster  more...

Home Networking With Windows XP ...ll use and troubleshooting guidelines for the most common problem areas. After the course, the learner will understand the area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies. Identify common  more...

Economics The Principles of Economics ...economics. State the economic problem of scarcity and choice. Identify the Laws of Supply and Demand. Identify how price is determined in the marketplace. Identify the role of capital and how it affects productivity. Identify two types of economic  more...

Budgeting Operating Manufacturing Budgets ...rs several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create an operating budget.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...s suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...eetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting.  more...

Excellence in Service Solving Customer Problems ...Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Call Center Inbound Customer Service ... properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for employees who provide customer service in a credit card center. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Decision Making Problem Solving Decision Making Fundamentals ...Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare  more...

Decision Making Problem Solving Problem Solving Fundamentals ...Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Goal Setting ... Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize  more...

Six Sigma Deploying Six Sigma ...gma project team. Identify the problem by using a control chart. Monitor process control. Develop new procedures to support the amended process. Recognize the initial stages of a process capability analysis. Audience This course is suitable for HR Managers, HR Directors, Executive  more...

Business Problem Solving Problem Solving Fundamentals ...Problem Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By  more...

Business Problem Solving The Problem Solving Process ...Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an effective  more...

Business Problem Solving Critical Thinking Info Analysis ...Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this  more...

Business Problem Solving Problem Solving Teams ...Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Essentials of Management Negotiating Skills .... Learn To Use creative problem solving when negotiating. Explore different options for win-win solutions. Identify positional bargaining tactics. Close the deal successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop  more...

Facilitation The Effective Facilitator In Facilitation: The Effective Facilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To  more...

Correcting Performance Problems Identifying Performance Problems ...Problems: Identifying Performance Problems, you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with  more...

Correcting Performance Problems Addressing Performance Problems ...Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such  more...

Managing Performance The Performance Appraisal Process ...rn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step  more...

Coaching Communicating with Employees ...ollow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Business Ethics Ethical Decision Making ...al dilemmas. Solve an ethical problem using the decision-making process. Identify common barriers in the decision-making process. Demonstrate an understanding of how to make an ethical decision in which all possible solutions violate ethical principles. Identify steps to take when  more...

Organizational Crisis Mgmt Managing a Crisis ... the two lines were mixed together in an early production problem. The automotive products market is so competitive that customer loyalty is essential. Icon cannot afford to lose its loyal customer base. You are the HR manager and chairperson of the Core Crisis Management Team set up to handle this situation. Present at this first meeting are the CEO, Tara Mills, Operations Manager, John  more...

Team Management High Performance Teams ...t in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who are responsible for leading a team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Team Leadership Conducting Productive Team Meetings .... Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with  more...

Project Teams Building a Project Team ...sibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, and it will be your responsibility to set ground rules for the project, identify the expected result of the project, and set team goals. Unit 2: Preparing Teams for Project Work (0.5 - 1 hour) Follow guidelines to empower your team.  more...

Lotus Domino R5 Development Part 8 Application Architecture ... Identify the probable causes that can lead to a specific problem when using Domino. Unit 2: Application Maintenance and Distribution Duration: 3 - 4 Hour(s) Identify the benefits of upgrading to Domino R5 in an organization. Identify the guidelines for creating a plan for design upgrade in an organization. Identify the methods to keep database size to a minimum. Identify the  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...Sequence the process in the count to infinity convergence problem in a given situation. Identify the technique used to reduce the convergence time by the two schemes in RIP. Match the RIP version 2 features with the requirements that they fulfill. Install RIP for IP version 2 by using the Routing and RAS Admin utility. Configure RIP event logging. Configure RIP source filtering.  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ...up errors and troubleshoot disk related and configuration problems. Troubleshot RAS problems, resource access and permission problems, recover a mirror set and stripe set with parity. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...Sequence the process in the count to infinity convergence problem in a given situation. Identify the technique used to reduce the convergence time by the two schemes in RIP. Match the RIP version 2 features with the requirements that they fulfill. Install RIP for IP version 2 by using the Routing and RAS Admin utility. Configure RIP event logging. Configure RIP source filtering.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...e Dfs console. Identify the solution for a specified Dfs problem. Delete a Dfs root from a Dfs by using the Dfs console. Unit 4: Web Services and Sites Duration: 2 Hour(s) Install IIS by using Windows Component Wizard. Enabler: Identify the components that are necessary for installing IIS. Monitor IIS to identify the number of current active connections by using System Monitor.  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...x. Identify the corrective action to be taken to solve a problem in accessing a network printer by using the specified information. Identify the features of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that is used to configure the  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...x. Identify the corrective action to be taken to solve a problem in accessing a network printer by using the specified information. Identify the features of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that is used to configure the  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...count policy settings that can be the cause of a specific problem. Identify the solution for a specific Local policy problem. Unit 3: Recovering Data Duration: 2 Hour(s) Identify the methods used to recover a Windows 2000 network from a specific problem. Match the method used to start a failed server with the problem that prevents the server from starting. Sequence the steps to  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...count policy settings that can be the cause of a specific problem. Identify the solution for a specific Local policy problem. Unit 3: Recovering Data Duration: 2 Hour(s) Identify the methods used to recover a Windows 2000 network from a specific problem. Match the method used to start a failed server with the problem that prevents the server from starting. Sequence the steps to  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients. Unit 2: Networking Services: DNS Duration: 2 - 3 Hour(s) Label the fully qualified domain name (FQDN) of a computer in a specified scenario. Sequence the steps in the IP address  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients. Unit 2: Networking Services: DNS Duration: 2 - 3 Hour(s) Label the fully qualified domain name (FQDN) of a computer in a specified scenario. Sequence the steps in the IP address  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access Course Overview This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...sing the shortcut menu. Identify the steps to diagnose a problem that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...sing the shortcut menu. Identify the steps to diagnose a problem that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by  more...

Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Achieving Success Without Authority Personal Accountability ...d you feel that it is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships. Identify the key qualities of a good coach. Differentiate  more...

Network Certification Curriculum ...nges. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. Audience Prerequisites and assumed competencies: This certification is targeted towards two groups. The first group is Network Administrators with very little experience. The second group is technical professionals from a variety of fields who want to  more...

Network Part 3 Network Implementation ...nges. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. o Identify techniques used to isolate and solve a network problem. Audience The intended audience for this course includes experienced end users, a novice to moderate level of experience in the installation, support, and troubleshooting of computer  more...

Managerial Leadership Leading Through Change ...loyees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of organizational change. Learn To Identify phases of the change process. Motivate employees through a change by applying  more...

Operations Management Operations Management Tools ...ogram provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To Identify how transportation costs can be minimized Identify the four  more...

Quality Management - Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Scoping the Six Sigma Project ...problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma DMAIC Defining the Problem ...problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for  more...

Six Sigma DMAIC Analyzing the Data ... in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best  more...

Refining and Documenting Requirements ...ehavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for  more...

Making Telephone Calls Count ...y times, customers call you for assistance in resolving a problem. They are often angry or upset. Will their interaction with you add fuel to the fire or surpass their greatest expectations? By using effective techniques for managing conflict, you'll create satisfied, loyal customers. It is said that "the customer is always right," but sometimes, it is necessary to say no to a customer's  more...

The EXCEL Acronym Instilling Service Excellence ...at relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes planning and proactive thinking to stay ahead of trouble-spots, and in the "C" topic, this course gives you the steps to close off problematic customer issues by anticipating them. The next letter is "E" for EMPOWER YOURSELF, one of the most crucial concepts to being a great service provider.  more...

Special Design Tools ...problems are easily recognizable, after they have been created. But how does one arrive at the solution in the first place? This course examines how TRIZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet Navy as a patent  more...

Six Sigma DMAIC Improving the Process ...problem in the world could have been solved when it was small," but as far as business processes are concerned, even catching a problem when it's small might not get at the root cause. Six Sigma Black Belts know that to find the root cause of a problem, you have to develop an improvement strategy, and then use precision tools to employ the improvement strategy and target the problem with  more...

Stormwater Management During Construction ...PICS COVERED: * Regulatory Requirements * The Problem of Erosion and Sedimentation * Best Management Practices for Erosion Control * Best Management Practices for Sediment Control * Materials Handling and Waste Management REGULATORY REQUIREMENT: Please see the state/ regulatory requirement from the course catalog page. SEAT TIME: This course has been  more...

Creative Problem Solving The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...

Customer Service and Consulting This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...

Acid-Base Insight Generator ...nario stage the students must first diagnose the clinical problem (i. e. a panic attack giving rise to hyperventilation), then diagnose the acid-base disturbance according to the lab results (i. e. respiratory alkalosis) and last decide on appropriate means of intervention (i. e. means for closed-loop respiration). Objectives Upon completion of this course, the participant will be  more...

Inotropic Therapy for the Treatment of Chronic Congestive Heart Failure ... Curriculum Chapter 1: Heart Failure a Scope of Problem a Signs and Symptoms a Initial Assessment Chapter 2: Treatment a Diet a Exercise a Surgery a Medication a ACE Inhibitors a Aldosterone antagonists a Angiotensin receptor blockers a Beta blockers a Diuretics a Vasopressors and Inotropes Chapter 3: Inotropic Medication Administration a Vascular Access  more...

Reducing Medication Errors A Focus on the Med Pass ...problem of medication errors within our healthcare system. It is important that all healthcare providers be familiar with the extent of the problem, both the high error rates and the potentially serious consequences. This knowledge is needed to facilitate active participation in implementing effective strategies and changes in attitudes to decrease these error rates. Errors are in effect a  more...