Online Problem eLearning - Training Resources

ABC+D Principles of Healing ...ether, or at different times? What if you have a specific problem, (i.e. kidney infection) should you take herbs for that problem along with cleansing or building herbs? What herbs/supplements act as activators, (i.e. vitalize the program you are on)? In this course you will examine the four principles of healing: Activate, Build, Cleanse and Direct Aids. You will be given a Health Assessment  more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

Dealing with Customer Complaints ...y care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this  more...

Time Management Using Microsoft Outlook 2002 ... system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other  more...

Violence in the Workplace ...n show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important  more...

Violence in the Workplace ...n show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important  more...

Six Sigma Green Belt Personal Training Library ...reen Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library gives one  more...

Problem Solving Through Productive Thinking ... or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on  more...

Office Ergonomics ...t all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to avoid vision problems, from simple ways to prevent muscle fatigue to the proper way to type. If you thirst for relief from the modern office, choose our training in  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...r body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that we can use in our discussions.  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...ion your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Lean Manufacturing Personal Training Library ...s: Lean Manufacturing, 5S s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ... help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Feedback on your work will  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ... help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the gym is back on its feet, and develop an Integrated Communications Plan to help grow the gym`s business by reaching out to new customers. Combined, the work you do in these assignments will help prepare you to do marketing for your own business. Enroll in this online course  more...

Information Technology Infrastructure Library (ITIL) ... Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to ITIL using our award-winning learner navigation controls. For Organizations Create momentum for your ITIL initiatives utilizing our  more...

How To Master Time Management ...tifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories of research of  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...r body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand the basic concept of disease and how to choose which herbs (that you hear about in the national  more...

ESL for Business - Letters and Memos ... courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The  more...

ESL for Business - Special Documents ... courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The  more...

ESL for Business - E-mail Communication ... courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing self-study exercises in a textbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The  more...

Customer Service Certificate ...ds, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...d each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets(tm) we bring you this exclusive learning tool. Every Tutor Sheet(tm) problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...ng the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their money. And how this knowledge can help you in setting up your own web site! And finally, I`ll give you a simple javascript code for your web site that you can use to increase your sales! I`ll even show you the simple steps to set up  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Solving Problems as a Team ...n -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes  more...

Improving Your Image .... Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on  more...

Communication during Organizational Change Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...

The Role of Critical Thinking in Organizations ...ovide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ...etent leaders into discerning situation analysts, focused problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Problem Performance Prevention ...problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of  more...

Problem Performance Identification ...problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Problem Performance Improvement ...problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then  more...

Addressing Problem Performance ...take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination of a problem performer. Finally, an alternative to the conventional  more...

Industry Overview Information Technology ...ending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and  more...

Facilitative Fundamentals Tools and Techniques ...problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style differences. Learning  more...

Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach  more...

Facilitative Tools and Formats Offering Options ...up format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages  more...

Management Tools and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Managing Conflict Stress and Time ...problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage  more...

Overcoming Internal Customer Service Problems ... internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering  more...

The Customer Service Agent in Action ...ata than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service call. This course teaches CSAs how to manage each stage of the call, from introduction through problem  more...

ITIL Problem and Change Management ...ery information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...

Overcoming Difficult Service Situations Your customer's face is more contorted than anything you've ever seen...eyes bulging, fists clenched, and a scowl that makes Scrooge look like a nice guy. It's tempting to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning  more...

The EXCEL Acronym Instilling Service Excellence ...at relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes planning and proactive thinking to stay ahead of trouble-spots, and in the "C" topic, this course gives you the steps to close off problematic customer issues by anticipating them. The next letter is "E" for EMPOWER YOURSELF, one of the most crucial concepts to being a great service provider.  more...

Making Telephone Calls Count ...y times, customers call you for assistance in resolving a problem. They are often angry or upset. Will their interaction with you add fuel to the fire or surpass their greatest expectations? By using effective techniques for managing conflict, you'll create satisfied, loyal customers. It is said that "the customer is always right," but sometimes, it is necessary to say no to a customer's  more...

Essentials of External Consulting ...y have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role  more...

Group Problem Solving and Decision Making ...its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the stage for group problem  more...

Making Decisions Dynamically Your decisions determine your life. Nowhere is this simple statement so unabashedly evident as in today's business world. Made consciously or unconsciously, your decisions represent the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st  more...

Decision Making Implementation and Evaluation You've made your decision after careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the  more...

The Fundamentals of Effective Thinking ...problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive  more...

Problem Framing ... for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover  more...

Problem Solving Generating Alternatives ...problem, it's tempting, especially in today's frenzied business atmosphere, to either take the easiest route or rely on the old tried-and-true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that complexity, however, you  more...

Refining and Documenting Requirements ...ehavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for  more...

Troubleshooting Windows Vista Deployments ...ically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery  more...

Six Sigma DMAIC Analyzing the Data ... in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best  more...

Modeling and Analyzing Processes in Six Sigma ...you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma DMAIC Defining the Problem ...problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for  more...

Common Tests ...ching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between  more...

Variance Contingency Tables and Nonparametric Tests ...ching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between  more...

Scoping the Six Sigma Project ...problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer  more...

Preparing for the Behavioral Interview ...problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong understanding of both of these  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

A Primer for Ensuring Accountability ...problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous  more...

Quality Management - Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Advancing Your Administrative Career Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...

Cisco Internetwork Troubleshooting Part 2 ...2-831. This course will cover commands and guidelines for problem isolation and resolution at the network, transport, and application layers of the OSI model. Learn To: Identify symptoms of problems occurring at the network layer. Identify functions of network layer commands. Identify functions of commands for isolating Address Resolution Protocol (ARP) and routing table problems.  more...

Cisco Internetwork Troubleshooting Part 1 ...pproaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. Learn To: Identify components of a network configuration table. Identify characteristics of a network topology diagram. Identify guidelines for discovering network configuration information. Match Transmission Control Protocol/Internet  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... the Terminal client. Troubleshoot network connectivity problems by using the utilities provided by Windows 2000 and TCP/IP. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, &  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...the Certificates snap-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...the Certificates snap-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...sing the shortcut menu. Identify the steps to diagnose a problem that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...sing the shortcut menu. Identify the steps to diagnose a problem that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access Course Overview This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients. Unit 2: Networking Services: DNS Duration: 2 - 3 Hour(s) Label the fully qualified domain name (FQDN) of a computer in a specified scenario. Sequence the steps in the IP address  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...log file. Troubleshoot a DHCP client for a logon failure problem. Identify the steps to diagnose the DHCP server problem when the DHCP server is unable to provide the DHCP service to its clients. Unit 2: Networking Services: DNS Duration: 2 - 3 Hour(s) Label the fully qualified domain name (FQDN) of a computer in a specified scenario. Sequence the steps in the IP address  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...count policy settings that can be the cause of a specific problem. Identify the solution for a specific Local policy problem. Unit 3: Recovering Data Duration: 2 Hour(s) Identify the methods used to recover a Windows 2000 network from a specific problem. Match the method used to start a failed server with the problem that prevents the server from starting. Sequence the steps to  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...count policy settings that can be the cause of a specific problem. Identify the solution for a specific Local policy problem. Unit 3: Recovering Data Duration: 2 Hour(s) Identify the methods used to recover a Windows 2000 network from a specific problem. Match the method used to start a failed server with the problem that prevents the server from starting. Sequence the steps to  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...x. Identify the corrective action to be taken to solve a problem in accessing a network printer by using the specified information. Identify the features of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that is used to configure the  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...x. Identify the corrective action to be taken to solve a problem in accessing a network printer by using the specified information. Identify the features of Terminal Services. Identify the tasks to be performed before installing Terminal Services. Install Terminal Services on a Windows 2000 server by using the Windows Components Wizard. Identify the tab that is used to configure the  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...e Dfs console. Identify the solution for a specified Dfs problem. Delete a Dfs root from a Dfs by using the Dfs console. Unit 4: Web Services and Sites Duration: 2 Hour(s) Install IIS by using Windows Component Wizard. Enabler: Identify the components that are necessary for installing IIS. Monitor IIS to identify the number of current active connections by using System Monitor.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... by using Microsoft Network Monitor. Identify a specific problem in microprocessor utilization based on specific counter values in System Monitor. Identify a specific problem with memory performance based on specific counter values in System Monitor. Identify a specific problem with disk performance based on specific counter values in System Monitor. Identify the actions to be taken to  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ... by using Microsoft Network Monitor. Identify a specific problem in microprocessor utilization based on specific counter values in System Monitor. Identify a specific problem with memory performance based on specific counter values in System Monitor. Identify a specific problem with disk performance based on specific counter values in System Monitor. Identify the actions to be taken to  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config .... Identify the corrective action to troubleshoot a print problem. Configure APM by using the Power Options icon in Control Panel. Sequence the steps performed by card services in smart card authentication. Configure the Kerberos V5 service by setting recovery options using the Services icon in Administrative Tools. Match the problems with the actions to be taken to troubleshoot a PCMCIA  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...Sequence the process in the count to infinity convergence problem in a given situation. Identify the technique used to reduce the convergence time by the two schemes in RIP. Match the RIP version 2 features with the requirements that they fulfill. Install RIP for IP version 2 by using the Routing and RAS Admin utility. Configure RIP event logging. Configure RIP source filtering. Configure  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ...up errors and troubleshoot disk related and configuration problems. Troubleshot RAS problems, resource access and permission problems, recover a mirror set and stripe set with parity. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, this  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...Sequence the process in the count to infinity convergence problem in a given situation. Identify the technique used to reduce the convergence time by the two schemes in RIP. Match the RIP version 2 features with the requirements that they fulfill. Install RIP for IP version 2 by using the Routing and RAS Admin utility. Configure RIP event logging. Configure RIP source filtering. Configure  more...

Lotus Domino R5 Development Part 8 Application Architecture ... Identify the probable causes that can lead to a specific problem when using Domino. Unit 2: Application Maintenance and Distribution Duration: 3 - 4 Hour(s) Identify the benefits of upgrading to Domino R5 in an organization. Identify the guidelines for creating a plan for design upgrade in an organization. Identify the methods to keep database size to a minimum. Identify the  more...

Oracle8 Database Administration - Manage Storage Structures ... the solutions to the insufficient space for transactions problem. Identify solutions to the read-consistency error. Identify the solutions to the blocking session problem. Sequence the steps to resolve the error in taking a tablespace offline. Unit 3: Managing Temporary Segments Duration: 2 Hour(s) Identify the statements that require the use of temporary segments. Identify the  more...

Consulting Skills The Consulting Process ...ting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing a problem resolution. Identify the steps for empowering a consultant.  more...

Quality Management Quality Management Tools ...tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...very. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and restoration. Learn To: Identify the features of diagnostic tools to troubleshoot server errors. Identify the features of remote troubleshooting technologies. Identify  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...ols. Identify the statistical methods used to analyze a problem area. Understand the significance of root-cause analysis in identifying real issues. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first  more...

Advanced Six Sigma The Define Phase of DMAIC ...igma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs  more...

C Foundation for Non-C Programmers - Part 2 Course Overview This is the second part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as  more...

Excel 2000 Fundamentals ...ksheets. Access the Help system. Locate a solution to a problem by using the Office Assistant. Identify the functions of the different tabs in a Microsoft Excel Help window. Unit 2: Working with Data Duration: 2 - 3 Hour(s) Enter data in a worksheet. Enable the AutoComplete feature. Reverse the last action performed on a worksheet. Enter formula in a specified cell. Edit a  more...

NetWare Service and Support Upgrade - Part 1 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for preventing  more...

NetWare Service and Support Upgrade - Part 4 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: Set up NetWare Distributed Print Service (NDPS). Identify the techniques and tips to troubleshoot NDPS printing problems.  more...

CompTIA Server 2005 Server Maintenance Security ...ed into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit covers the basic aspects of problem determination and troubleshooting. Learn To: Identify the features of  more...

International Business Essentials Succeeding as a Global Manager ...omplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can  more...

Self Development Positively Influencing Others Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...

A 2003 Part 2 Install Troubleshooting ... device installation and upgrade. Finally, guidelines for problem isolation, diagnostics and troubleshooting are taught. Learn To To identify the components required for Plug and Play (PnP) technology to work. To sequence the steps to install an expansion board in a Micro Channel Architecture (MCA) system. To  more...

Creativity Innovation Increasing Personal Creativity ... thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative.  more...

Creativity Innovation Promoting Team Creativity ... increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who might hinder creative sessions. Use conflict to foster  more...

Home Networking With Windows XP ...ll use and troubleshooting guidelines for the most common problem areas. After the course, the learner will understand the area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies. Identify common  more...

Economics The Principles of Economics ...economics. State the economic problem of scarcity and choice. Identify the Laws of Supply and Demand. Identify how price is determined in the marketplace. Identify the role of capital and how it affects productivity. Identify two types of economic  more...

Budgeting Operating Manufacturing Budgets ...rs several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Given a situation, identify the method used to create an operating budget.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...s suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...eetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting.  more...

Excellence in Service Solving Customer Problems ...Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Call Center Inbound Customer Service ... properly. Solve a customer's problem. Handle a situation with an angry caller. Audience This course is for employees who provide customer service in a credit card center. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Decision Making Problem Solving Decision Making Fundamentals ...Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare  more...

Decision Making Problem Solving Problem Solving Fundamentals ...Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Goal Setting ... Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize  more...

Six Sigma Deploying Six Sigma ...gma project team. Identify the problem by using a control chart. Monitor process control. Develop new procedures to support the amended process. Recognize the initial stages of a process capability analysis. Audience This course is suitable for HR Managers, HR Directors, Executive  more...

Business Problem Solving Problem Solving Fundamentals ...Problem Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By  more...

Business Problem Solving The Problem Solving Process ...Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an effective  more...

Business Problem Solving Critical Thinking Info Analysis ...Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this  more...

Business Problem Solving Problem Solving Teams ...Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Essentials of Management Negotiating Skills .... Learn To Use creative problem solving when negotiating. Explore different options for win-win solutions. Identify positional bargaining tactics. Close the deal successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop  more...

Facilitation The Effective Facilitator In Facilitation: The Effective Facilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To  more...

Correcting Performance Problems Identifying Performance Problems ...Problems: Identifying Performance Problems, you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with  more...

Correcting Performance Problems Addressing Performance Problems ...Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such  more...

Managing Performance The Performance Appraisal Process ...rn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step  more...

Coaching Communicating with Employees ...ollow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Business Ethics Ethical Decision Making ...al dilemmas. Solve an ethical problem using the decision-making process. Identify common barriers in the decision-making process. Demonstrate an understanding of how to make an ethical decision in which all possible solutions violate ethical principles. Identify steps to take when  more...

Organizational Crisis Mgmt Managing a Crisis ... the two lines were mixed together in an early production problem. The automotive products market is so competitive that customer loyalty is essential. Icon cannot afford to lose its loyal customer base. You are the HR manager and chairperson of the Core Crisis Management Team set up to handle this situation. Present at this first meeting are the CEO, Tara Mills, Operations Manager, John  more...

Team Management High Performance Teams ...t in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who are responsible for leading a team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Team Leadership Conducting Productive Team Meetings .... Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with  more...

Project Teams Building a Project Team ...sibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, and it will be your responsibility to set ground rules for the project, identify the expected result of the project, and set team goals. Unit 2: Preparing Teams for Project Work (0.5 - 1 hour) Follow guidelines to empower your team.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In  more...

Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Achieving Success Without Authority Personal Accountability ...d you feel that it is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships. Identify the key qualities of a good coach. Differentiate  more...

Network Certification Curriculum ...nges. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. Audience Prerequisites and assumed competencies: This certification is targeted towards two groups. The first group is Network Administrators with very little experience. The second group is technical professionals from a variety of fields who want to  more...

Network Part 3 Network Implementation ...nges. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. o Identify techniques used to isolate and solve a network problem. Audience The intended audience for this course includes experienced end users, a novice to moderate level of experience in the installation, support, and troubleshooting of computer  more...

Managerial Leadership Leading Through Change ...loyees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of organizational change. Learn To Identify phases of the change process. Motivate employees through a change by applying  more...

Operations Management Operations Management Tools ...ogram provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To Identify how transportation costs can be minimized Identify the four  more...