Instructor Led Problem Management Training
Problem Management Training Provider? - Tell us about your Training!
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 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
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 online tutorial |
From Vyomlabs Pvt. Ltd.
Accredited ITIL V2 Foundations
...uction
* Service Desk & Incident Management
* Problem Management
* Configuration Management
* Change Management
* Release Management
* Service Level Management
* Availability Management
* Capacity Management
* Business Continuity and IT Service Continuity Management
* Financial Management for IT Services
Vyom Labs conducts ITIL V2
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...uction
* Service Desk & Incident Management
* Problem Management
* Configuration Management
* Change Management
* Release Management
* Service Level Management
* Availability Management
* Capacity Management
* Business Continuity and IT Service Continuity Management
* Financial Management for IT Services
Vyom Labs conducts ITIL V2
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From Kepner-Tregoe Inc
KT ITSM Problem and Incident Management Workshop
... Incident Management in IT Operations
Incident and Problem Management are at the heart of customer support and are essential to organizations transitioning to ITIL V3. Reduce Time-To-Close, increase First Time Fix rate, reduce No Fault Found, increase Customer Satisfaction and lower operating costs of your customer support center. Heralded as best practices for support organizations.
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... Incident Management in IT Operations
Incident and Problem Management are at the heart of customer support and are essential to organizations transitioning to ITIL V3. Reduce Time-To-Close, increase First Time Fix rate, reduce No Fault Found, increase Customer Satisfaction and lower operating costs of your customer support center. Heralded as best practices for support organizations.
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From WWP Training Ltd
ITIL Operational Support and Analysis
...vent Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focused Services Framework.
Prerequisites
The course is suitable for individuals who require a deep understanding of Operational Support &
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From Last Minute Training
ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3
Location: Ottawa Date: 2008-03-31
List Price: $2495 Offered Price: $1996.00
Seats Available: 2
This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,
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ITIL Foundation Certification
...
Incident management
Problem management
Release management
Change management
Configuration management
o Review
* Day two
o Technical, tactical, and strategic view
o IT Service Delivery
Service level management
Financial
more...
...
Incident management
Problem management
Release management
Change management
Configuration management
o Review
* Day two
o Technical, tactical, and strategic view
o IT Service Delivery
Service level management
Financial
more...
IPSR - ITIL Practitioner Support and Restore
This new program replaces the individual Service Desk / Incident management & Problem Management Practitioner courses. It focuses on the implementation, management, & optimization of integrated processes required for achieving Service & Support.
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From ITSM Academy
ITIL V3 Lifecycle Course Service Operation - Accredited
... Management and service restoration, Request Fulfillment, Problem Management and root cause analysis, Access Management. We also cover the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application Management and the use of underpinning tools and technologies.
Embedded into the three (3) day Service Operation course
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ITIL V3 Capability Course OSA - Operational Support and Analysis
...Management
- Request Fulfillment
- Access Management
- Problem Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
Embedded into the OSA course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a
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From Helix Service Management Services Ltd.
ISOIEC 20000 Consultancy
ISO/ IEC 20000 is the first world wide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
ISO/ IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).
Objectives
* To provide an
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From Focus on Training
ITIL Foundation - Service Mgt v3
...onfiguration Management, Release Management, Incident and Problem Management.
The ITIL v3 Foundation Certificate exam is taken on the final day of the course.
The course will enable delegates to:
- Explain the concept of Service Management
- Explain the objectives and business value for each phase of the Service Lifecycle
- Define key ITIL terminology
- Understand how key ITIL processes
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...onfiguration Management, Release Management, Incident and Problem Management.
The ITIL v3 Foundation Certificate exam is taken on the final day of the course.
The course will enable delegates to:
- Explain the concept of Service Management
- Explain the objectives and business value for each phase of the Service Lifecycle
- Define key ITIL terminology
- Understand how key ITIL processes
more...
From Chirantan Infotech Private Limited
ITIL V3 Foundation Training and Certification
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.
Introduction
Background to ITIL
The new ITIL Service Lifecycle
Generic Concepts and Definitions
Service Strategy (SS)
Service
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From Trimentus Technologies Pvt Ltd.
certified ITIL v2 Service Manager in April 6 to April 18 at Chennai
...a ™
# Incident Management - Getting Back to Work
# Problem Management - Understanding Why We Fail
# Availability Management - As They Like It
# Security Management - Protecting the Core
# Configuration Management - All the Bits and Pieces
# Change Management a Coping with the Inevitable
# Release Management a a First Classa ™ Deliveries
# Financial Management a The
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...a ™
# Incident Management - Getting Back to Work
# Problem Management - Understanding Why We Fail
# Availability Management - As They Like It
# Security Management - Protecting the Core
# Configuration Management - All the Bits and Pieces
# Change Management a Coping with the Inevitable
# Release Management a a First Classa ™ Deliveries
# Financial Management a The
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From BMC Software, Inc
BMC Remedy AR System 75 Foundation - Part 2
This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
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BMC Remedy ITSM 75 Administering - Part 2
This course provides BMC Remedy ITSM 7. 5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
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From Techvnet
BMC Remedy ITSM Remedy ARS Atrium CMDB Trainings
...tions of the following modules.
Incident Management
Problem Management
Change Management
Duration - 3 Days
Phase 2 -
Installation and Configuration of BMC Remedy ITSM Modules.
The training will include Standard and Custom Configurations of the following modules.
Asset Management
Service Level Management
Service Request Management
Duration - 3 Days
BMC Remedy AR
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...tions of the following modules.
Incident Management
Problem Management
Change Management
Duration - 3 Days
Phase 2 -
Installation and Configuration of BMC Remedy ITSM Modules.
The training will include Standard and Custom Configurations of the following modules.
Asset Management
Service Level Management
Service Request Management
Duration - 3 Days
BMC Remedy AR
more...
From Corporate Education Group
ITIL Service Management Essentials
The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment.
Service
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The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment.
Service
more...
From Chameleon - Global ITIL Experts
ITIL Practitioner Certificate - Problem Management
This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.
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This three day course explores the guidance for ITIL Problem Management to understand the processes involved in Problem Management and the opportunities and challenges faced when implementing and working with the discipline.
more...
From Consulting Skills USA
Solving Complex Problems
A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.
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A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.
more...
