Instructor Led Problem Resolution Training Classes

Support Specialist ...kills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further  more...

Problem Solving and Troubleshooting Workshop ...problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived from effective  more...

Six Thinking Hats Dr. Edward de Bono's Six Thinking Hats is a fast-paced, practical, and interactive course. The measurable results include shorter meetings, thorough decisions, better communication, and easier problem resolution.  more...

Managing Contracts With The Government The purpose of this 2-day program is to provide information about how companies align resources and manage projects after obtaining a government contract. As a result of attending this program, participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be  more...

Design Of Exprements( DOE) DOE is a simple yet effective problem solving methodology. It can be applied to problem resolution & also to problem prevention. DOE supports quality improvement initiatives from primitive to world-class quality levels.  more...