Instructor Led Problem Solving Training in United States

High Impact Leaders The High Impact Leaders course is a powerful leadership training seminar that focuses on developing skill sets that help participants become stronger, more confident leaders and managers. Skills focused on in this program include public speaking, listening, people skills, memory, problem-solving, and the ability to develop more leaders within the organization. Over the past decade, our  more...

Introduction to TRIZ Inventive Problem Solving 3 Day public course offered by ASME and AIChE, taught by Jack Hipple, certified TRIZ specialist and TRIZ trainer for ASME and AIChE. This program covers the basics of TRIZ including patterns of invention, Ideal Final Result, resource identification and use, contradiction resolution, 40 inventive principles and separation principles, use of TRIZ in management and organizational problem solving, use  more...

CPR For Workplace Morale - Building Morale In The Workplace Overview This workshop provides help for dealing with workplace challenges. When organizations experience a downsizing or any other dramatic change, they need people to be at their best. Most peoplea ™s reaction to change is resistance. Trust is lost and productivity suffers. Morale is at ita ™s worst. This workshop will help participants learn to create a more harmonious and productive  more...

Ethics In The Workplace Overview The word a ethicsa is derived from the Greek word ethos (character), and from the Latin word mores (customs). Together, they combine to define how individuals choose to interact with one another. In philosophy, ethics defines what is good for the individual and for society and establishes the nature of duties that people owe themselves and one another. Far too many resources  more...

Improving Customer Service Skills Workshop - Customer Service Training Increase customer and employee satisfaction by improving communication and problem solving skills. This course will provide skills, ideas and techniques to improve customer service along with an opportunity to practice using real-life situations.  more...

Microsoft Dynamics GP- General Ledger Knoxville This course develops in-depth knowledge of the accounting functionality available in the module of General Ledger. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up accounts, handling daily and period-end procedures, and developing problem-solving techniques.  more...

Leadership Development Training Education Management, in conjunction with 360 Solutions, offers the following custom management seminar package deal: a Half-day seminars offered at your facilities at a time mutually agreeable to you and TEM. You may choose from any of the more than 40 topics listed a A total of up to 30 supervisors and managers may attend each seminar. A minimum of 10 is required to hold a  more...

Microsoft Dynamics GP Receivables Management - Knoxville This course develops in-depth knowledge of the accounting functionality available in the module of Receivables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up customer and sales person accounts, handling daily and period-end procedures, and developing problem-solving techniques.  more...

Microsoft Dynamics GP Payables Management Knoxville This course develops in-depth knowledge of the accounting functionality available in the module of Payables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up vendor accounts, handling daily and period-end procedures, and developing problem-solving techniques.  more...

Microsoft Dynamics GP Receivables Management- Nashville This course develops in-depth knowledge of the accounting functionality available in the module of Receivables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up customer and sales person accounts, handling daily and period-end procedures, and developing problem-solving techniques.  more...

Microsoft Dynamics GP Payables Management-Nashville This course develops in-depth knowledge of the accounting functionality available in the module of Payables Management. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up vendor accounts, handling daily and period-end procedures, and developing problem-solving techniques.  more...

Microsoft Dynamics GP General Ledger- Nashville This course develops in-depth knowledge of the accounting functionality available in the module of General Ledger. You will be simulating the setups you will encounter when setting up your system. You will be prepared to handle tasks such as creating and setting up accounts, handling daily and period-end procedures, and developing problem-solving techniques.  more...

Support Professional The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...

Support Specialist This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a  more...

Problem Solving and Troubleshooting Workshop Effective technical problem resolution includes using excellent communication skills with customers at different knowledge levels while simultaneously making judgments about the information provided and asking key questions to gather the appropriate information. This can present a significant challenge to support professionals - especially in today's market where customer satisfaction is derived  more...

Negotiation Skills for Project Managers Course Overview We constantly negotiate in order to meet our goals and objectives and to accomplish our project tasks and activities. Essential time is wasted and relationships damaged when parties focus on a positionsa versus the underlying a interesta which defines the problem. Often we attack each other in trying to reach an agreement that WE will accept versus attacking the problem  more...

CEE120 Fundamentals of TRIZ ...ry. TRIZ (the Russian acronym for the Theory of Inventive Problem Solving) is a unique knowledge-based design method. This course covers a thorough introduction to TRIZ problem solving methods for all classes of creative problems in product and process development. It includes the algorithm for resolving conflicts between product or process parameters while minimizing product changes and costs.  more...

CEE100 Principles of Creativity and Innovation This course can be held at your company site for 6 or more participants. Please call us at 1. 407. 780. 5585 or send an email to innovatellc@gmail. com This course will broadly explore the concepts of creativity and innovation in terms of assisting every participant in all spectra and from any organization to release their innate abilities in themselves, their colleagues, and their employees.  more...

CEE110 Creative Thinking Techniques ...generation of ideas by brainstorming, theory of inventive problem solving (TRIZ), generation of ideas by the use of Synectics, creative idea screening by spectrum analysis, generation of ideas by random associations, computer-aided creativity, generation of ideas by morphological changes, imaging ideas by generative graphics, creative games, creation, protection and exploitation of ideas,  more...

Emotional Intelligence ...l Intelligence (EI) may rely on intellectual analysis for problem solving and miss important nuances. They are often confused about what drives them and surprised by the reactions of others. Without EI we may be unaware of how our feelings are spreading to others and driving performance up or down. EI topics and benefits to the workplace: Developing Emotional Literacy can increase  more...

Six Sigma Green Belt Training Green Belts are practitioners that spend approximately 5-20% of their working hours in support of Black Belt projects or Six Sigma projects of their own. As a Six Sigma Green Belt, you will need to learn when to use many of the proven Six Sigma problem-solving methods and statistical tools to contribute to the success of your organization. This Six Sigma Green Belt course follows the DMAIC  more...

Lean Six Sigma Green Belt Certification (8-day program; participants conduct project work and receive project coaching between the two sessions) Organizations (non-profit and for-profit alike) face the ever increasing challenge to be more effective and efficient. This often means doing more with fewer resources, or freeing up resources in order to expand and grow in new ways. This kind of growth and improvement requires individuals  more...

Getting the Best Results A Practical Framework for Solving Business Problems Oct 16 & 17 2012 Business changes in an eye blink. Executives are constantly bombarded with a plethora of potential opportunities and obstacles to growth. The challenges to success are relentless, and great ideas are simply not enough. In a world of rapid, constant change, managers do not have the time to thoroughly evaluate every option on the table. Based on the premise that creative and logical decisions  more...

Communication Strategies for Women in Leadership Nov 9, 2011 There is tremendous complexity of communication across genders. When it comes to the high-stakes games of senior management, women's communication strategies must be both sophisticated and flexible. This practical and incisive course, based on research and the experiences of working women, describes the fundamental differences in the ways women and men think. It also explores how these differences  more...

Cultivating Creativity Generating New Ideas Nov 16, 2011 Innovation is a key strategic priority for every organization. In order to meet the innovation challenge effectively, those who lead and manage organizations must understand the important relationship between creativity and innovation. Creativity is all about the making and communicating of meaningful new ideas. Innovation is the transformation of these ideas and insights into deliverable business  more...

Lean Analytics Workshop Description Lean organizations are characterized by learning cultures that mobilize the experience and intelligence of their members in the continuous improvement and innovation of all operations and processes. A set of integrated methodologies grounded in the Shewhart Circle/ PDCA philosophy enables everyone from the shop floor to the office to apply analytical tools to control  more...

Troubleshooting in Final Cut Pro This one-day course on troubleshooting in Final Cut Pro covers real world solutions for common issues that the Final Cut Pro editor faces. This class is designed for the average editor or assistant, and is not heavily technical in nature. The class includes handouts to detail steps needed to resolve various issues. Topics include: Techniques/ tips to improve Final Cut and system performance.  more...

Dealing with Conflict Workshop DCI A conflict assessment and training program designed to teach the skills necessary to consistently turn conflict into productive opportunities. Benefits Participants learn to solve conflict problems by negotiating for a win/ win conclusion instead of a win/ lose. By using skills learned in Dealing with Conflict, organizations will see more proactive problem solving and less conflict  more...

Suicide Prevention Intervention and Postvention ...l behavior a Frequent motivations for suicide a Problem solving methods a Effective intervention strategies a Elements of effective postvention a Elements of survivor grief a Community referral sources a a Mini-lecturea on suicide a Feelings and reactions of suicide survivors Learning Objectives: 1. Recognize 8 common myths about suicide 2. List  more...

Creative Problem Solving Participants will learn specific tools for solving problems that require creative thinking. Creative Problem Solving is highly interactive and memorable. Why do it? Develop awareness and understanding of the need to use a creative problem solving process Use tools and a structured process for solving problems Develop solutions to sticky problems Apply the creative problem  more...

Think Like a Team ...r team will enhance their productivity, collaboration and problem solving skills. Each module includes our Thinking Styles Exercise which will give your team valuable insights into their own thinking and communication styles, and how to appreciate and better utilize the strengths of their team mates. Many different content modules are available; each one focuses on a different set of teamwork  more...

Negotiations - Achieving Objectives and Strengthening Relations ...problem solving process used to resolve disputes in formal settings, such as business, legal or other formal organizational settings. Although the negotiation process is more formalized in these areas, it is in fact an interpersonal dialogue people use to resolve conflicts, and therefore a process each of us, in less formal situations, engages in on a daily basis. There are a variety of  more...

Interpersonal Conflict A Positive Opportunity for Change and Improved Relationships ... needs, but is also an invitation to engage in productive problem solving. In additions to the adversarial approach to conflict, there are a variety of other behavioral approaches that might be more effective in a given situation. Collaborative problem solving, the focus of this seminar, is a productive problem solving process that is hard on the problem, yet soft on the individuals  more...

Managing Conflict in the Workplace Managing Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and  more...

Customer Service ...ice representatives to provide the empathy, knowledge and problem solving abilities that keep customers happy. That's a lot to expect, but with the right basics, CSRs can provide the excellent service that both customers and organizations expect. Training Objectives Increase the creativity and skill level of customer service representatives Demonstrate what excellent customer service  more...

Leadership Skills Training ... for performance, effectively delegating tasks to others, problem solving, decision-making skills and facilitation techniques. Instructional Methods This is an interactive seminar. The two day class has two key components: a lecture and discussion of the various concepts of leadership followed by role plays, exercises, brainstorming and self assessment as well as focused coaching and  more...

Building Cultural Intelligence One of the most frequently cited reasons for failure in mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and  more...

Root Cause Analysis A 2 or 3-day course based on Duke's book on RCA. Includes proper terminology for corrective action and a detailed model for carrying out the problem-solving, with a special focus on finding causes. Numerous examples and practices/ case are included to help participants learn how to apply the model to their own organizational situations.  more...

Consultative Selling ... Three steps to defuse the situation Managing feelings Problem solving skills Follow Up and Reinforcement Participants will complete an Action Plan during the course. The plan applies the learning to selling situations. It will include target dates and measurable outcomes. Supervisor/ managers follow-up with every participant to insure results are achieved. Project Deliverables 1.  more...

Job Oriented Business Analyst Training Real World Technology is a technology consulting firm, providing IT solutions, IT training and staff augmentation services to fortune 500 clients. Our training division helps IT professionals to excel in business analyst careers. Practical knowledge is imparted to students guiding them with real projects, practical knowledge and problem solving tools. Trainings are job oriented; practical & domain  more...

Root Cause Analysis for Practitioners Attendees obtain the knowledge and skills needed to lead an Apollo root cause analysis. 99. 7% of students surveyed said they would recommend this course to their colleagues. RealityCharting ® software is included for each attendee. Our most popular seminar, RCA for Practitioners is offered both on-site for 25 people or as a public seminar for individuals. Our blended learning option  more...

Influencing for Results Influencing for Results The Business Challenge In todaya ™s organizations, with processes and workflows that cut across yesterdaya ™s clearly defined lines, individuals are called upon to influence others - often with no direct authority and in the midst of competing priorities. When faced with this situation, individuals often try to compel or force others to act in a certain way,  more...

Sales Training Sales Training - Chicago Sales Training Course http://www.trainingconnection.com 1. Sales Fundamentals (1 day) 2. Professional Selling over the Phone (1 day) - Onsite training only 3. Sales Management (1 day) - Onsite training only Sales Fundamentals ($295 2 AMC Movie Tickets) What you will learn To implement a sale process Understand client's  more...

LEAN OFFICE TRAINING ...eriential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the office environment. The class starts with participants walking into a room that is set up as cubicles and offices within a fictitious company. Each participant is assigned a job function and is an integral part of a muti-departmental process full of the time-consuming waste and other  more...

LEAN HEALTHCARE TRAINING ...eriential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the healthcare industry. The class starts with participants walking into a room that is set up as a familiar environment in a fictitious healthcare organization. Each participant is assigned a job function and is an integral part of a muti-departmental healthcare process full of the  more...

LEAN INFORMATION TECHNOLOGY (IT) TRAINING ...eriential course learn the skills necessary to apply Lean problem solving and process efficiency concepts in the IT environment. The class starts with participants walking into a room that is set up as cubicles and offices within the IT department of a fictitious company. Each participant is assigned a job function and is an integral part of a muti-departmental IT process full of the  more...

Actus Management & Leadership Development Series PRG s Actus Management & Leadership Development Series is a 10 session program designed for Mid Level Managers and Line Supervisors. As a result of participating in this course, participants will: Achieve personal and organizational goals Learn and apply techniques to engage and motivate employees Set clear and measurable expectations Know when to delegate and how to provide direction  more...

Computer Support Specialist Millions of personal computers used in the business world have created a demand for computer support engineers who can install, configure, test, and support PC hardware and software.  Computer support engineers need the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to complex hardware  more...

Business Skills Below is a comprehensive list of college courses and classes we provide to assist you with improving your business skills. Learn business skills such as team participation, business accounting, problem solving and call center management.  more...

Business Skills Courses Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management. See all Business Skills courses available: http://www.nhtechvalley.com/category/5/  more...

Transitioning to Sales Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by  more...

Coaching for Performance Coaching for Performance Overview If you want to: 1) help others be more productive, 2) demonstrate leadership, and/or 3) be more effective in working with people, then coaching is for you! Entelechy s Coaching for Performance module helps you increase employee performance while simultaneously building employee self-confidence and morale. Entelechy s simple coaching model is so effective  more...

Team Facilitation & Coaching - Developing the 'Internal Consultant' ...ts. Poorly orchestrated meetings, team sessions or group problem solving events led by individuals who lack skills, focus, and command, consume valuable time and accomplish precious little. An individual who possesses powerful facilitation skills and the ability coach team members toward effective performance can transform mediocre team meetings into focused, highly productive and efficient  more...

Six Sigma Black Belt The objective of our Black Belt curriculum (4 weeks) is to help participants develop a working knowledge of the Six Sigma Quality tools and statistics and to acquire the ability to apply those tools and statistics to solve business problems. The course is based on the Action Learning paradigm with a focus on skill acquisition: attendees are expected to come to the class with a project to work on  more...

Six Sigma Green Belt The objective of our Green Belt Curriculum is to help participants develop a working knowledge of the basic Six Sigma quality tools and statistics and to acquire the ability to apply those tools and statistics to solve business problems and support Black Belts. Attendees are expected to come to the class with a project to work on over the course of the training, because having a project ensures  more...

Strategic Decision-Making and Problem-Solving for Leaders We make decisions every day, so what makes a decision strategic? The difference lies in its degree of impact and downstream implications. Should we introduce a new product? What development approach should we take? I have three projects and one budget. How can I determine which project to fund that will have the highest value? These are strategic decisions that potentially affect the future of an  more...

Six Thinking Hats Six Thinking Hats Six Thinking Hats is a world-renowned course developed by Dr. Edward de Bono that will eliminate unproductive meetings and help individuals organize and maximize their thinking, making problem solving and decision making easier, faster and more effective. Six Thinking Hats teaches you to separate emotion from facts, the positive from the negative, and critical thinking from  more...

GIS Project Development and Process ... from the conceptual approach to GIS analysis and spatial problem solving provided by this course. Prerequisites GIS102 Introduction to GIS Software: ESRI ArcGIS 9.x What you will achieve Develop basic project management skills for organizing and pursuing a GIS project Understand the conceptual process of performing a GIS analysis project Be able to segment a problem or  more...

Introduction to Java Programming ...rams in the Java language Prerequisites:  Good general problem solving skills. Some previous experience programming in a procedural language is essential.   1. What is Java? Object Orientation Java Language Java Virtual Machine Java Libraries World Wide Web and Java Java Platforms Java as a First Programming Language 2. First Java Programs Hello, World Program Structure Output in  more...

Introduction to Programming Elements of this syllabus are subject to change. This three-day, instructor-led course introduces students to computer programming. Students will learn the fundamental concepts and terminology of software application development and develop skills in designing and writing simple computer programs. The course assumes no programming background and provides an overview of the software development  more...

Managing Meetings for Results 11 million meetings occur in the United States each day and many of them are ineffective. Yet, we continue to meet because of the promise of an effective meeting: shared knowledge, robust problem-solving, sound decision-making, clear action-planning, and commitment to results. This workshop will help you plan and manage business meetings that achieve target outcomes.  more...

Maximizing Global Success Designing and Managing Remote Operations ...r methods. Project task design, communication strategies, problem solving methods, organizational design, tracking and evaluation of remote activities, and working across functional boundaries are necessary in a virtual environment. Through hands-on development, skill building exercises, group discussions, real life case studies, and reviews of best-in-class success stories participants learn  more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.  more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.  more...

Building Powerful and Effective Teams Much has been written on, and attempted in, building teams. The benefits derived by and from a group of people who truly work together as a team are legion: greater productivity, happier employees, reduced employee turnover, greater creativity, increased problem-solving ability, and more loyal customers. We offer workshops that explain what teams are, and what they are not. We illustrate how  more...

Overcoming Negativity in the Workplace Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover. The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and  more...

Problem Solving and Decision Making Solving problems without the proper tools is as unproductive as any other type of work without the right tool for the job. A mechanic doesn t have only one tool in his arsenal and when it comes to solving a tough problem neither should we. This Problem Solving and Decision Making workshop can provide you with the right tools.  more...

Problem Solving Skills for Change Leaders Course for Managers/Supervisors in change management. Learn how to stay solution based during the trials of change while increasing the quality/productivity of the work. Develop your company's culture to include the integration of change.  more...

Problem Solving Skills for Change Leaders Course for Managers/Supervisors in change management. Learn how to stay solution based during the trials of change while increasing the quality/productivity of the work. Develop your company's culture to include the integration of change.  more...

Six Thinking Hats Six Thinking Hats is a proven process that reduces meeting times, resolves conflicts, enhances communication, increases meeting output, boosts creativity, and helps individuals and groups solve problems and make sound decisions. It is the foremost thinking and conflict resolution tool in the world.  more...

Medical Administration Program Arthur McNeil has become one of the most referred institutes for medical Administration and Billing training. Arthur McNeil Medical administration students will receive training in medical office administration. The program includes anatomy and physiology, medical terminology, third party billing and medical office procedures. Written and Oral communication along with critical thinking is  more...