Online Problem Solving eLearning

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From 123-CBT Computer Based Training
CRITICAL THINKING ESSENTIALS on-line e-learning cbt (computer based)cd rom CRITICAL THINKING ESSENTIALS  more...
Excel 2002 Advanced on-line e-learning cbt (computer based)cd rom ...emoving Password Protection Lesson 5: Variable Data & Problem Solving Introduction Lesson Objectives Data Tables One Variable Data Tables Specifying Input Cells Identifying A Reference Cell Two Variable Data Tables Adding Formulas To A Two Variable Data Table Identifying Reference Cells Scenarios Creating A Summary Report Creating A PivotTable Report Displaying The PivotTable  more...
Problem Solving The Fundamentals on-line e-learning cbt (computer based)cd rom ...Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state.  more...
Problem Solving Determining and Building Your Strengths on-line e-learning cbt (computer based)cd rom ...Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...
Problem Solving Digging Deeper on-line e-learning cbt (computer based)cd rom ...Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...
Decision Making The Fundamentals on-line e-learning cbt (computer based)cd rom Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...
Decision Making Tools and Techniques on-line e-learning cbt (computer based)cd rom Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...
Decision Making Making Tough Decisions on-line e-learning cbt (computer based)cd rom Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...
Team and Customer Relationships on-line e-learning cbt (computer based)cd rom Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...
Accident Investigation and Reporting Simulation on-line e-learning cbt (computer based)cd rom Accident Investigation and Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims  more...
Accident Investigation and Reporting on-line e-learning cbt (computer based)cd rom Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...
Facilitating Meetings and Work Groups on-line e-learning cbt (computer based)cd rom Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...
Negotiation Essentials Planning for Negotiation on-line e-learning cbt (computer based)cd rom ...would have given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party. This course describes  more...
Problem-Solving and Process Management Tools on-line e-learning cbt (computer based)cd rom Problem-Solving and Process Management Tools ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance  more...
Special Design Tools in Design for Six Sigma on-line e-learning cbt (computer based)cd rom ...ical special design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design, critical parameter management, and Pugh analysis can provide a clear and concise way of identifying the root cause of poor designs. The tools then increase the quality of idea generation and problem solving. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam  more...
Essential Skills for Admin Support Professionals--Simulation on-line e-learning cbt (computer based)cd rom Essential Skills for Admin Support Professionals--Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution  more...
Critical Thinking Essentials What is Critical Thinking on-line e-learning cbt (computer based)cd rom Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...
Critical Thinking Essentials Applying Critical Thinking Skills on-line e-learning cbt (computer based)cd rom Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...
Administrative Professionals Representing Your Boss on-line e-learning cbt (computer based)cd rom Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...
From Online Training Directory
Teaching Math by the Numbers on-line e-learning cbt (computer based)study at homecourseware Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...
A Workshop Approach to Mastering RoboHelp Office (Latest Release) on-line e-learning cbt (computer based)study at homecourseware ...ques and objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance  more...
How To Master Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...tifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories of research of  more...
Time Management Using Microsoft Outlook 2002 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other  more...
Solving Problems as a Team on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...
Lean Manufacturing Personal Training Library on-line e-learning cbt (computer based) The Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S ™s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive  more...
Six Sigma Green Belt Personal Training Library on-line e-learning cbt (computer based) Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus  more...
NETS`S - National Education Technology Standards for Students on-line e-learning cbt (computer based) This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...
Expert Certificate Course in Medical Billing on-line e-learning cbt (computer based) ... programs, workers` comp programs, receiving payments and problem solving, as well as learning how to work with others from staff and patients to insurance company representatives. Consistent cash flow is critical in a healthy outpatient medical practice, and the HCFA-1500 insurance claim form represents from 85% to 95% of the reimbursement flow back to the practice. The form is driven by the  more...
Management & Leadership Decision Support Systems Training Program on-line e-learning cbt (computer based) This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...
Problem Solving Through Productive Thinking One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This  more...
How to Motivate Employees This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined  more...
From 123-CBT Computer Based Training
The Role of Critical Thinking in Organizations on-line e-learning cbt (computer based) In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...
Developing Fundamental Critical Thinking Skills on-line e-learning cbt (computer based) You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) ...s of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical thinking processes are broken down into discreet stages or steps that can be applied and tracked easily. Mastering the processes in this course  more...
Organizational Scope of Critical Thinking on-line e-learning cbt (computer based) "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...
Systems-thinking Models and Thinking Skills on-line e-learning cbt (computer based) How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...
Essential Sills for Administrative Support Professionals Simulation on-line e-learning cbt (computer based) The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional  more...
Administrative Professionals Representing Your Boss on-line e-learning cbt (computer based) As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills,  more...
CompTIA Server 2005 Troubleshooting Disaster Recovery on-line e-learning cbt (computer based)cd rom ...very. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and restoration. Learn To: Identify the features of diagnostic tools to troubleshoot server errors. Identify the features of remote troubleshooting technologies.  more...
International Business Essentials Succeeding as a Global Manager on-line e-learning cbt (computer based)cd rom ...qualities needed for successful international motivation, problem solving, and general management. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: Organizing the Global Enterprise (0.5 - 2 hour) Identify how  more...
Creativity Innovation Increasing Personal Creativity on-line e-learning cbt (computer based)cd rom ...ains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative. Identify elements of physical surroundings that you can control to increase creativity. Choose ways in which you can physically prepare yourself to be  more...
Creativity Innovation Promoting Team Creativity on-line e-learning cbt (computer based)cd rom Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...
Cross Cultural Business Comm Addressing Cross Cultural Bus Situations on-line e-learning cbt (computer based)cd rom ...g in a cross-cultural meeting. Follow the process for problem solving during a cross-cultural meeting. Assign a cross-cultural team in accordance with status. Identify ways to build a cross-cultural team when team members are in different locations. Identify elements to consider when designing cross-cultural communication. Audience Managers, supervisors, employees, or  more...
Decision Making Problem Solving Decision Making Fundamentals on-line e-learning cbt (computer based)cd rom ...Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare  more...
Decision Making Problem Solving Problem Solving Fundamentals on-line e-learning cbt (computer based)cd rom ...Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...
Business Problem Solving Problem Solving Fundamentals on-line e-learning cbt (computer based)cd rom ...Problem Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By  more...
Business Problem Solving The Problem Solving Process on-line e-learning cbt (computer based)cd rom ...Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an effective  more...
Business Problem Solving Critical Thinking Info Analysis on-line e-learning cbt (computer based)cd rom ...Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this  more...
Business Problem Solving Problem Solving Teams on-line e-learning cbt (computer based)cd rom ...Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to  more...
Essentials of Management Negotiating Skills on-line e-learning cbt (computer based)cd rom .... Learn To Use creative problem solving when negotiating. Explore different options for win-win solutions. Identify positional bargaining tactics. Close the deal successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop  more...
Team Management High Performance Teams on-line e-learning cbt (computer based)cd rom In Team Management: High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To  more...
Team Leadership Conducting Productive Team Meetings on-line e-learning cbt (computer based)cd rom .... Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with  more...
Decision Making Problem Solving Series on-line e-learning cbt (computer based)cd rom The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Business Problem Solving Series on-line e-learning cbt (computer based)cd rom The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...
Managerial Leadership Leading Through Change on-line e-learning cbt (computer based)cd rom Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...
Operations Management Operations Management Tools on-line e-learning cbt (computer based)cd rom ...decisions Apply the steps for problem solving to operations management problems Identify the techniques for establishing maintenance strategies Identify three options that E-commerce provides for managing operations Identify three ways in which learning curves can be applied.  more...
Six Sigma Reducing Variation to Improve Quality on-line e-learning cbt (computer based) "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...
Special Design Tools on-line e-learning cbt (computer based) ... been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet Navy as a patent expert in the 1940s. Altshuller's curiosity about problem solving led him to discover that over 90 of the problems engineers faced had been solved somewhere before. If engineers could  more...
From Learn Skills
Creative Problem Solving on-line e-learning cbt (computer based)study at homeself directed The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...
Customer Service and Consulting on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.  more...
From Banjara Academy
International Graduate Diploma in Counselling Skills IGDCS on-line e-learning cbt (computer based) Banjara Academy, the Bangalore-based counselling services institution led by Dr Ali Khwaja, is offering a completely online course, the International Graduate Diploma in Counselling Skills (IGDCS) course. The IGDCS empowers individuals from any part of the world to learn the practical skills of human dynamics and counseling and qualifies them to be a Certified, Professional Counsellor. Anyone  more...
From EMS Consulting Group, Inc.
Team Problem Solving and Mistake Proofing on-line e-learning cbt (computer based)study at homegroup study and discussionself directed ...Problem Solving and Mistake Proofing (Poka Yoke) training program covers all of the topics our classroom version covers. The format includes audio-visual presentation, templates, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions and requests for feedback on ideas. Students will also be able to contact each other  more...
From B. F Environmental Consultant Inc
Six Sigma Training Certification - Black Belt on-line e-learning cbt (computer based)study at homeself directedcd romworkshop / seminarcomputer lab The Black Belt training program integrates online learning with hands-on data analysis. The course material provides an in-depth look at the DMAIC problem-solving methodology, as well as deployment and project development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment. Black Belt candidates generally  more...
Six Sigma Training and Certification- Green Belt Training on-line e-learning cbt (computer based)study at homeself directedcd romcomputer lab The Six Sigma Greenbelt online program provides an overview of the Six Sigma concepts and tools including Six Sigma deployment practices, project development, and the DMAIC problem-solving approach. Six Sigma is a Quality Improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3. 4 failures per million opportunities). To achieve six sigma  more...
From Software Training Academy, Inc
Introduction to Java Programming Rev 6 0 instructor led trainingon-line e-learning cbt (computer based) Java is a popular and powerful language. Although comparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C . And, of course, Java  more...
Introduction to Java Programming Rev 6 0 instructor led trainingon-line e-learning cbt (computer based) Java is a popular and powerful language. Although comparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C . And, of course, Java  more...
From Corexcel
Project Management Team Leadership on-line e-learning cbt (computer based)study at homeself directed ...lding activities. Lastly, this online course discusses problem solving within the team. Effectively identifying and resolving team problems are skills all project management team leaders must quickly acquire. In order for the project to succeed everyone must work together and understand their role in the project. To do this, the team leader must have a great understanding of the team dynamic  more...
Introduction to Critical Thinking on-line e-learning cbt (computer based)study at homeself directed The online, self paced course, Introduction to Critical Thinking, will teach you the fundamentals of Critical Thinking. As you progress through the course you will understand the model of critical thinking and how you can reason through issues and challenges by asking the right questions. This program is designed to help learners define and identify critical thinking and reasoning skills and  more...
From Serebra Learning Corporation
Framing the Problem on-line e-learning cbt (computer based) When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...
Sales Negotiations Negotiation Strategies on-line e-learning cbt (computer based) In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when  more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...
Customer Service Procedures on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...
Establishing Team and Customer Relationships on-line e-learning cbt (computer based) This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...
Managing Efficiencies of IT Projects on-line e-learning cbt (computer based) Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process  more...
Troubleshooting and Closing the Project on-line e-learning cbt (computer based) The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...
Project Management for Non-Project Managers Simulation on-line e-learning cbt (computer based) The likelihood an employee will be elevated to a position of authority within a project team increases as the employee gains experience and tenure. Yet experience alone is seldom sufficient to guarantee a smooth transition. Success is dependent upon a number of management and leadership skills that potential project managers must quickly come to master if they hope to fulfill upper management's  more...
Solving Problems Logically Solve Problems Together on-line e-learning cbt (computer based) This course helps learners to recognize and identify the groups and individual roles in the problem solving process. Professionals who want to resolve workplace challenges more effectively.  more...
Solving Problems Logically The Problem Solving Process on-line e-learning cbt (computer based) This course outlines the fundamental steps for effective problem solving and identifies attitudinal characteristics that facilitate success. Professionals who want to resolve workplace challenges more effectively.  more...
Defining the Issue Determine the Real Problem on-line e-learning cbt (computer based) This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Use Investigative Tools on-line e-learning cbt (computer based) This course introduces process-oriented methods that assist in the analysis of various elements associated with a stated problem. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Gather Evidence on-line e-learning cbt (computer based) This course describes several data gathering techniques that can be used to improve problem analysis procedures and the resulting decisions. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Interpret Data on-line e-learning cbt (computer based) This course explains how to use visual tools to interpret data. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Solve Problems Methodically on-line e-learning cbt (computer based) This course introduces Force Field Analysis and Solutions Fishbone Diagram problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Group-Based Solutions on-line e-learning cbt (computer based) This course introduces Modified-Delphi, swapping, and visualization problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Cost-Benefit Solutions on-line e-learning cbt (computer based) This course helps learners to recognize and apply cost-benefit analysis procedures. Professionals who want to resolve workplace challenges more effectively.  more...
Accepting the Decision Sell Your Solution on-line e-learning cbt (computer based) This course provides a series of helpful tips to persuade decision-makers to approve the proposed solution. Professionals who want to resolve workplace challenges more effectively.  more...
Accepting the Decision Implement Decisions on-line e-learning cbt (computer based) This course helps learners to identify progress points and areas for future improvement at the conclusion of the problem resolution process. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions Working Together on-line e-learning cbt (computer based) This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions The Nature of Groups on-line e-learning cbt (computer based) This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions Ensure Group Success on-line e-learning cbt (computer based) This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively.  more...
The Role of Critical Thinking in Organizations on-line e-learning cbt (computer based) In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...
Effective Business Meetings Simulation on-line e-learning cbt (computer based) As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is  more...
Getting Results without Authority Simulation on-line e-learning cbt (computer based) You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design  more...
Leading from the Front Line Simulation on-line e-learning cbt (computer based) In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your  more...
Managing Yourself and Those Around You on-line e-learning cbt (computer based) Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support  more...
Advancing Your Administrative Career on-line e-learning cbt (computer based) ...nd methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and opportunities to grow. This course will show you how. Administrative support  more...
Six Sigma Introduction on-line e-learning cbt (computer based) There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements  more...
Six Sigma and the Corporate Enterprise on-line e-learning cbt (computer based) What exactly is Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core  more...
History of Organizational Improvement and the Foundations of Six Sigma on-line e-learning cbt (computer based) To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum  more...
Problem Solving and Process Management Tools on-line e-learning cbt (computer based) Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward  more...
Design Team - Business Process Modelling on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Design Team - Business Process Modelling enables communication between staff working upon the analysis and design of processes and information boundaries in an organisation and the boundaries and scope of a system. The Modelling activity produces diagrams which form the basis of both new information systems and business process engineering. This course teaches the whole process of applying each  more...
Communication Skills: Persuading with Numbers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING This course will help you handle the numerical information required for problem solving and decision making in the workplace. It will help you understand basic statistical methods, interpret simple data and focuses on how to interpret and use Graphs and Charts in both presentations and reports. There are some calculations so, to make the most of the course, it is recommended that  more...
Problem Solving on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic  more...
Conflict Management Series: Joint Problem Solving on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team.  more...
Operations Management Operations Management Tools on-line e-learning cbt (computer based) Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management.  more...
System Analysis and Design on-line e-learning cbt (computer based) The System Analysis and Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the  more...
Creativity and Innovation: Increasing Personal Creativity on-line e-learning cbt (computer based) Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence intuition and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most  more...
Creativity and Innovation: Promoting Team Creativity on-line e-learning cbt (computer based) Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams conduct effective team sessions and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process.  more...
Decision Making & Problem Solving: Decision Making Fundamentals on-line e-learning cbt (computer based) Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions.  more...
Decision Making & Problem Solving: Problem Solving Fundamentals on-line e-learning cbt (computer based) In Decision Making & Problem Solving: Problem Solving Fundamentals you will learn to use a systematic approach to solve problems. In this program you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome.  more...
Business Problem Solving: Problem Solving Fundamentals on-line e-learning cbt (computer based) ...Problem Solving: Problem Solving Fundamentals you will learn about the need for problem solving the ineffective responses to problems and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally the program provides you with definitions and strategies for overcoming barriers to solving problems. By applying  more...
Business Problem Solving: The Problem-Solving Process on-line e-learning cbt (computer based) ...Problem Solving: The Problem-Solving Process you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program you will be able to identify a problem's root causes develop and implement an effective  more...
Business Problem Solving: Critical Thinking and Information Analysis on-line e-learning cbt (computer based) ...Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this  more...
Business Problem Solving: Problem Solving Teams on-line e-learning cbt (computer based) ...Problem Solving: Problem Solving Teams '' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit you will know your responsibilities as a team leader be able to  more...
From Illumine Training
Mind Mapping E-learning Course An Online introduction to Mind Mapping for anyone who wants to learn how to benefit from Mind Maps ® in their own time and from one of the world's leading authorities on the technique. Mind Mapping is the note-taking and note-making system that uses images, colour, words and numbers arranged in a connected, radiant and hierarchical structure. For more information go to www. illumine.  more...
From Technology Ed
Design of Experiments DOE on-line e-learning cbt (computer based)self directed Design of experiments (DOE) is a systematic, rigorous approach to engineering problem-solving that applies principles and techniques at the data collection stage so as to ensure the generation of valid, defensible, and supportable engineering conclusions. In addition, all of this is carried out under the constraint of a minimal expenditure of engineering runs, time, and money. Design of  more...
From Sessions College for Professional Design
Advanced Graphic Design Course on-line e-learning cbt (computer based)study at homecomputer lab Graphic design is the art of visual communication, the visual representation of ideas or concepts. How do you succeed as a graphic designer? Study the movements that shaped today's visual world, and learn how to conceptualize projects, reinvent clich s, create balanced layouts, distill complex information, and motivate your audience. In this advanced, hands-on course, you'll build skills for  more...
From Lovecchio Consulting
Problem Solving on-line e-learning cbt (computer based) To identify problems in a specific way, and apply a method for their resolution. To know the main methods of analysis and troubleshooting. To be able to select the most appropriate depending on the type of problem / team. To be able to apply the techniques to develop creative problem-solving both individually and in groups.  more...
From JED New Media inc.
Conflict management Ensuring Successful Interactions on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminartrain the trainercomputer lab ...you manage a team of highly talented professionals, or is problem solving and conflict resolution one of your many daily tasks? Have you ever wanted to know more about managing defensive and angry client reactions before they occur? Understanding the factors that can trigger conflict situations and practicing active strategies for handling disagreement is essential to improving the services you  more...
Cultivating Creativity on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab Each of us is born creative, even if we are not artists or sculptors. Creativity is what gives us the power to find alternative solutions to everyday problems, and is therefore invaluable in business. Learn some practical strategies and tips on how to become more innovative based on ideas and practices drawn from experts in the field of creativity.  more...
Breaking Barriers by Brainstorming on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab Incorporate brainstorming as an effective problem-solving tool to conquer business challenges. Whether you are a small business owner, department head, or team leader, you can benefit from this invaluable asset in today? s competitive business environment. Learn how to creatively generate ideas and conduct productive brainstorming sessions. 40-minute online tutorial  more...
From Distance Learning College and Training
Problem Solving in the Workplace Level 2 Certificate This short course helps to develop an understanding of methods and processes for effective problem solving which students can apply in the workplace to improve their efficiency and productivity.  more...
Decision Making and Negotiating Skills Level 2 Certificate This short course looks at the importance of effective decision making, and how this can improve efficiency in the workplace. It is designed to equip students with the knowledge and skills to make decisions confidently.  more...
From Management Development Specialists, LLC
Communication Skills self directed The Communication skills training course includes oral, written and presentation skills and is available in Audio and Flash (2 Hrs. 11 Mins.) with Participant Materials. The PDF Manual version includes ready to import PowerPoint and Participant Materials. Participant materials include worksheets, Learning Review Exercises with answer keys and guidance for developing an Action Plan. This course  more...
From HRD Services
First Line Management Courses instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDworkshop / seminarcomputer lab BTEC Level 3 Award in Management / Belfast / UK / Courses The Edexcel Level 3 BTEC Award in Management is designed to provide: a framework of education and training for those with a responsibility to provide first-line management opportunities to achieve a nationally recognised Level 3 vocationally-specific qualification the knowledge, understanding and skills learners need to carry  more...
From ManageTrainLearn
17 Your Assertive Rights The Pre-Condition to Managing Conflict In this SkillBooster, you'll learn the LASSIE and PFNC models of assertive problem-solving; 10 rights in an assertive Bill of Rights; and the simplest way to assert what you want. Click here: http://www. managetrainlearn. com/ products-info/ skillboosters17/  more...
From ProTrain Online
Six Sigma Black Belt (ASQ) Certificate on-line e-learning cbt (computer based)self directed The Black Belt training program integrates online learning with hands-on data analysis. The course material provides an in-depth look at the DMAIC problem-solving methodology, as well as deployment and project-development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment. Since software is used for data  more...
From Service Strategies
Support Professional - Online The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.  more...
From Coaching Ourselves
Appreciating Appreciative Inquiry ... Appreciative Inquiry (AI) offers an alternative to the problem solving approach that dominates most organizations today. AI focuses on what is already working within an organization and why it works in order to build from strengths that already exist but may be hidden from view. The famous management writer, Peter Drucker, argued that the task of leadership is to create an alignment of  more...
From Kayiya Creek Rehabilitation Center
Dog Psychology 101 ...nit covers the rules of calm-assertive energy. Unit 9: Problem Solving - Setting Rules This unit goes into depth some of the problems we face as dog rehabilitators and how to solve them. Unit 10: Living in the Moment Dogs live in the moment so why don't we? This unit will show you how to live in the moment. Live life through the eyes of a dog. Unit 11: Aggression This unit  more...
From Poseidon International University
MBA by distance learning Global study at homeself directed ...sis writing, students will be provided with new tools for problem solving and the necessary skills for effective communication. A well written and argued research paper will be required. The program is designed to be finished within one year. Compulsory Courses: Advanced Research Methodology Master Topic Seminar Paper The specializations (majors) in MBA we offer are: 1.  more...
From eCPD.
Mentoring in the Workplace on-line e-learning cbt (computer based)self directed If you have knowledge or experience or are simply a good listener you have probably already been a mentor a helping someone to learn, sort out a problem or devise a plan. It may have happened spontaneously and the word a mentora ™ may never have been used. The term a mentoringa ™ is being used more widely now in our society and people are often encouraged to seek out a mentor. In  more...
From Hrd200 Consulting Group, Llc
Team Building By the end of this workshop, you should be able to: a Describe the concept of a team, and its factors for success a Explain the four phases of the Tuckman team development model and define their characteristics a List the three types of teams a Describe actions to take as a leader a and as a follower for each of the four phases (Forming, Storming, Norming and Performing) a Discuss  more...
Conflict Resolution At the end of this workshop, participants should: a Understand what conflict and conflict resolution mean a Understand all six phases of the conflict resolution process a Understand the five main styles of conflict resolution a Be able to adapt the process for all types of conflicts a Be able to break out parts of the process and use those tools to prevent conflict a Be able to  more...
From Apollo Associated Services, LLC
eRCA Problem Analyst on-line e-learning cbt (computer based)coursewareself directed ...od provided in the first eRCAa course -- Foundations of Problem Solving. Problem Analyst is designed to provide the applied skills that an individual problem solver requires to complete an RCA and present a logical business case for the solutions that have been identified. The course builds on the lessons learned in Foundations and enhances the learner's depth, breadth and proficiency in  more...
From PDHengineer. com-Decatur Professional Development, LLC
Leadership Fundamentals II on-line e-learning cbt (computer based) ...nce issues, a guide to developing an effective work team, problem solving with employees, and persuading and influencing others. You will receive tools that you can use immediately in the workplace. This online course provides practical and easy-to-follow guidance for new leaders who want to develop effective leadership skills without the pain of a trial-and-error approach. It is also  more...
Finding the Root Cause Statistical Solutions for Problems in Engineering Systems on-line e-learning cbt (computer based) ...ls: Learn the natural pitfalls which lead to divergent problem solving investigations Learn how to conduct a convergent investigation Learn how to design simple statistical experiments that work on small sample sizes Be able to solve problems in engineering systems more reliably and efficiently State Board Acceptance This course can be used by professional engineers to fulfill PDH  more...
From ReInvent Software Solutions
The CAT Lounge on-line e-learning cbt (computer based) A unique coaching and mentoring program on problem-solving skills, especially aimed at the CAT aspirants, but useful for anybody intending to boost their problem-solving skills. Visit the site http://www.thecatlounge.com for a free preview.  more...
From Ontario"s Virtual Career Resource Centre
Ontario's Virtual Career Resource Centre on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directed Our services are all offered online. They are convenient, anonymous, flexible, professional and customized. We offer career counselling, resume writing, interview skills, career/life planning, and customized programs including leadership, communication skills, problem solving, conflict resolution, community action, customer service, assertiveness, confidence building; and will develop curriculum  more...
From MaxIT Corporation
Creative Problem Solving on-line e-learning cbt (computer based)coursewareself directedcd romcomputer lab This self-paced training will provide the learner with skills to understand and apply the concepts of creative problem solving. The learner will be presented with key concepts of problem solving, the problem solving and decision making process, and creative problem solving technques. With an additional license, this training includes an authoring tool that allows you to customize the existing  more...
From Skillspride Online Training
Problem Solving and Decision-Making Techniques on-line e-learning cbt (computer based) To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.  more...
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