Online Problems eLearning - Training Resources

Creating Popular Web Content (Master Class)-Self Directed ... your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between  more...

Teaching Math: An Individual Thing Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics.  more...

Young Adult Readers: What's Motivating? Provides information regarding young adult literature in the genres of fiction, fantasy, horror, and physical and emotional problems.  more...

eMarketing 1.1 ...dvertising design E-mail techniques and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing E-Commerce promotion tactics E-Commerce  more...

Introduction to Law ...vate safety and health of citizenry, the means to resolve problems among parties, certain ownership interests which the law recognizes and protects, and the legal systems of different nations. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof.  more...

Comprehensive SAT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Comprehensive ACT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Essential Spanish ...They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals with specific areas of everyday encounters: simple personal information; food and drink; shopping; asking  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey  more...

Creating Popular Web Content (Master Class) ... your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between  more...

Writers At Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Understanding and Using Contracts ...ntract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...with a series of assignments that simulate the real-world problems typically faced by real estate investors. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. In each assignment, you`ll be presented with the data, tools and tips you need to do your work. Enroll in this online course if you: Want to know what a property is  more...

Significantly Increase the Value of Any Property--Instructor-Led ...on a series of assignments designed to reflect real-world problems. You`ll play the role of a beginning real estate investor who is working with your fictional Uncle Max, who has given you a rental property to manage. The improvement plan you come up with should be designed to maximize your return on investment. The course takes place in the fictional city of Empire City. You have access to  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...ms and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare for actual licensing exams that may be required by their state or professional organization. The program can be reasonably completed within 2 months to 1 year depending on your study  more...

Problem Solving Through Productive Thinking ... or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on  more...

Pharmacy Technician National Certification Exam Preparation Course ...gives you complete explanations and easy-to-follow sample problems for each math skill you need to learn. Then, we complete your training with lots and lots of homework problems. Miscellaneous Pharmacy Topics ? There are so many areas of Pharmacy to study that we have put together a ?Miscellaneous Topics? section for our students. Don?t get caught without information on Pharmacy Law, Pregnancy  more...

Office Ergonomics ...t all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to avoid vision problems, from simple ways to prevent muscle fatigue to the proper way to type. If you thirst for relief from the modern office, choose our training in  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Lean Manufacturing Personal Training Library ...(or Global 8-D as Ford calls it), teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D course includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof  more...

Improving Co-Worker Relationships ...ng with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this  more...

Innovation in the Workplace ... s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and  more...

Find and Purchase Income Producing Properties--Instructor-Led ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that  more...

Find and Purchase Income Producing Properties--Self-Directed ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed  more...

Comprehensive Medical Coding Training ...of using a system of numbers to represent various medical problems, (diagnoses), and treatments. The treatment codes, Current Procedural Terminology (CPT-4), are copyrighted by the American Medical Association. The International Classifications of Diseases (ICD-9) is the codebook with the problems (diagnoses) numerically assigned. These books are included in the course. A medical dictionary is  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...d each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets(tm) we bring you this exclusive learning tool. Every Tutor Sheet(tm) problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of  more...

Build Your Own BIZ(tm) - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Basics of Business Math Series ...for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.  more...

Adobe RoboHelp Workshop ...structor will be readily available by e-mail to help with problems and discuss help writing in general. You will be asked to purchase two books for this course: Microsoft Manual of Style for Technical Publications. Although the hardcopy is available for purchase, you are encouraged to use the PDF or help-file version of this resource. Before you purchase this item, contact your instructor on  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ted in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and will develop a true sense of the troubleshooting skills necessary for future  more...

Developing A Child s Critical Thinking Skills ...hildren to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find very helpful in working with children to  more...

Solving Problems as a Team ...how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Your Time and You ... best time for them to handle creative tasks or difficult problems; others prefer to rise and work late--these people probably prefer to tackle only easy, routine tasks in the morning. Our personalities also play a significant role in the way we handle tasks and manage time. You are probably already doing certain things well, but there will inevitably be areas that can be improved. The last  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Identification ... the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems  more...

Addressing Problem Performance ...take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination of a problem performer. Finally, an alternative to the conventional  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Facilitative Leadership ...hatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive,  more...

Attracting Motivating and Retaining Technical Professionals ...problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these  more...

Managing the Quality of the Customer Support Service Center ...problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills ...these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare  more...

Overcoming Internal Customer Service Problems ... internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering  more...

The Customer Service Agent in Action ...ata than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service call. This course teaches CSAs how to manage each stage of the call, from introduction through problem  more...

Professional Skills for Customer Service Agents ...agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills.  more...

Managing Challenges in Customer Service ...ct information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs  more...

ITIL Problem and Change Management ...ery information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Managing Delivery ...o the limit. But all is not lost. The way that you handle problems will be the deciding factor as to whether you gain repeat business or not. Most of all, as an external consultant, you are an agent for change. Improving the way that clients operate, and securing real gains for them, can only be achieved if change is managed appropriately.Making your proposals work is the real test. Your ideas  more...

Effective Intergender Relationships ...erences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different  more...

Sentence Construction ...sic skill. But this "basic" skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on, leaving the reader lost and confused. Poor word choice and organization make the writer look confused, sounding unintelligible and fuzzy. You're not alone if you're thinking, "That's how I write " In the course, "Sentence Construction," you'll review basic sentence  more...

Workplace Communication Skills ...more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your  more...

Crisp Composition When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...

Listening Basics ... the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to  more...

Enhancing Listening Skills ...later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You  more...

Group Problem Solving and Decision Making ...its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the stage for group problem  more...

The Fundamentals of Effective Thinking ...problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive  more...

Problem Framing ...on. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover how to recognize and gather information about a problem so that all contingencies are accounted for and all subtleties considered. You'll learn how to uncover the various assumptions, both conscious and unconscious, that are typically  more...

Executing Monitoring Controlling and Closing a Project ...ing and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation.The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance,  more...

Oracle Database 11g Recovering Moving and Enhancing the Oracle Database recognize ways to make use of Oracle Database 11g's tools for moving and recovering data, reporting on problems, and installing updates to enhance a database.  more...

Oracle Database 11g Diagnosing the Database and Managing Memory To identify the steps for diagnosing and repairing database problems with the help of Oracle Support using Automatic Diagnostic Repository, Support Workbench, and health checks, and also for enabling and configuring automatic memory management and automatic shared memory management.  more...

Monitor Windows SharePoint Services 3 0 Describe the problems that may arise in a WSS environment, how to avoid these problems, and how to monitor your servers and track usage and diagnostics, using SharePoint's various performance monitoring and logging tools, such as the Performance Console, Microsoft Operations Manager, SharePoint Central Administration, and the Event Viewer.  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Effective Team-building Strategies For a team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively?  more...

Monitoring and Diagnosing Database Problems in SQL Server 2005 To monitor and resolve database blocks, and connect to the server using a dedicated administrator connection (DAC)  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Core Concepts in Business Analysis ...entify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business analyst, the core concepts of  more...

Facilitating Virtual and On-site Teams ...s and provide strategies uniquely designed for addressing problems that arise during this phase. The course will also present techniques for strengthening your team and for evaluating team effectiveness. Finally, it will offer strategies for sustaining high performance, including techniques for boosting creativity and motivating through shared leadership roles. By understanding how a maturing  more...

Troubleshooting Windows Vista Deployments ...ically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery  more...

Managing and Troubleshooting Windows Vista Systems ...-based settings, and are automatically applied to prevent problems and implement standards. For easier administration, event forwarding can be used to monitor events on multiple Windows Vista systems using one central location. The improved Task Scheduler is another management tool that can be used to complete administrative tasks on Vista machines. This course demonstrates how to manage and  more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server  more...

Managing Laptops and Portable Devices To identify laptop-specific connections, power, and electrical devices, how to remove laptop hardware, and how to diagnose and repair laptop problems  more...

Six Sigma DMAIC Measuring the Process ...s with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected, the relative strengths of the Defects per Unit (DPU) and Defects per Opportunity (DPO) measurement techniques, and key applications for data stratification. In addition, you'll be supplied with three tools for  more...

Six Sigma DMAIC Analyzing the Data ...information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the data to get at the real cause and the effects of the problem. In Lesson 3 you'll focus on the tools that can help you  more...

Modeling and Analyzing Processes in Six Sigma ...ering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of SIPOC  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

Scoping the Six Sigma Project ...problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer  more...

Creating and Analyzing an Operating Budget ...his approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the  more...

Succession Planning Management ...So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since  more...

Managing Cross-Functions ...problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a  more...

Managing as Project Champion Albert Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

Operations Management - Operations Management Tools In "Operations Management: Operations Management Tools," you will learn the processes for making operations decisions and how to solve operations problems. You will also learn the strategies for maintenance and reliability and how to apply learning curves to your organization's operations.  more...

HTML 4 Part 2 Advanced Topics ... display specified output in a browser. • Match the problems in CGI scripts with their causes. • Match the common causes of problems in CGI scripts with their solutions. Unit 3: DHTML and CSS 1 hour • Identify the benefits associated with DHTML features. • Complete the JavaScript code used to add interactivity to a Web page by selecting the correct set of code.  more...

HTML 4 Part 1 HTML Fundamentals ...cified HTML file. • Identify the steps to solve the problems that occur while accessing uploaded files. • Match the Web search engines with their unique features. • Sequence the steps for announcing a Web site by using a submission tool. • Identify the advantages of using a newsgroup. • Match the parts of a log file entry with their descriptions. • Sequence  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...s, schema synchronization, and communication and obituary problems. Audience The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...upport personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. In addition, the learner should have taken the first part of the  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...upport personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. Content Emphasis Conceptual Deployment Options  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...upport personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience using NetWare. Deployment Options Internet / Intranet, Download, LAN,  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...ize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their description. o Identify the methods of creating stored outlines. o Identify the three major areas of the Shared Pool. o Identify the parameters used to tune the  more...

Oracle9i Performance Tuning Architecture Strategy ...with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user process trace files. o Identify the  more...

Oracle9i Database Admin Recover Databases ...g along with failure points, and troubleshooting recovery problems. Learn To • Identify the files to be restored for a database in the NOARCHIVELOG mode. • Store the archived logs in a new location using the ALTER SYSTEM command. • Perform a offline database recovery. • Recover a database that failed due to the loss of a data file without a backup. •  more...

Oracle9i Database Admin Manage Storage Structures ...nary. • Describe the solutions to rollback segment problems. • Explain the concepts of automatic management of undo space. • Identify the purpose and the features of the various types of temporary segments. • Retrieve temporary segment information from the data dictionary. • Maintain indexes. • Monitor indexes. Audience The intended audience for  more...

ISA Server 2000 Part 1 Setup Access Policies ...er 2.0. • Match common ISA Server 2000 installation problems with their solutions. • Identify characteristics of clients supported by ISA Server 2000. • Configure a Web Proxy client. • Identify the guidelines for configuring a SecureNAT client. • Install a firewall client. • Identify client and server installation problems. • Identify characteristics of  more...

ISA Server 2000 Part 1 Setup Access Policies Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 Course Overview This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring.  more...

Exchange 2000 Infrastructure Design--Part 4 ...e deployment of Exchange 2000 server and the resolving of problems that may occur with during the process of deployment. T otal Learning Time 8 Hour(s) Course Contents Unit 1: Network Structure Duration: 2 Hour(s) Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Create a  more...

Exchange 2000 Infrastructure Design--Part 2 ... Identify methods of troubleshooting DNS name resolution problems. Identify the features of collaboration components. Identify the key features of Chat Service. Identify the key features of the Instant Messaging service. Identify the guidelines for determining when to use public folders. Identify the key features of multiple public folder trees Identify the functions and features  more...

Exchange 2000 Server--Part 4 Connectivity ...ectivity and diagnosing and resolving client connectivity problems. L earn To: Identify the features of routing groups. Identify the conditions under which multiple routing groups are used. Identify the features of routing group topologies. Configure Outlook 2000. Configure Outlook Web Access clients. Configure Post Office Protocol version 3 (POP3) clients. Identify the  more...

Exchange 2000 Server--Part 2 Configuring ...se will also focus on troubleshooting client connectivity problems. L earn To: Identify the features of the Information Store (IS). Identify the features of multiple databases and storage groups. Identify the features of data recovery and transaction logging. Identify the browsers that are supported by Microsoft Outlook Web Access. Identify the issues that affect the secure  more...

Cisco Internetwork Troubleshooting Part 2 ...f the OSI model. Learn To: Identify symptoms of problems occurring at the network layer. Identify functions of network layer commands. Identify functions of commands for isolating Address Resolution Protocol (ARP) and routing table problems. Identify guidelines for isolating problems at the network layer. Isolate an access list problem at the network layer. Isolate an IP  more...

Cisco Internetwork Troubleshooting Part 1 ...h their associated logical layers. Identify symptoms of problems that occur at the physical layer. Identify symptoms of problems that occur at the data link layer. Match Cisco commands used to isolate physical and data link layer problems with their functions. Identify commands used to resolve problems at the physical and data link layers. Sequence the steps to resolve a problem at  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...or. Sequence the guidelines for resolving policy package problems in the order in which they are applied. View the trusted tree on a Windows 95/98 workstation using the REGEDIT command. Unit 2: Managing Remote Workstations Duration: 2 - 3 Hour(s) Identify the tasks that must be completed before beginning a Remote Management session. Assign a required Remote Management right using  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...the methods used to troubleshoot workstation registration problems with the corresponding definition. Create a user policy package with the Workstation Import Policy enabled using NetWare Administrator. Import workstations manually using NetWare Administrator. Re-register a workstation using Windows Explorer. View the effective policy of a user object using NetWare Administrator. Configure  more...

GroupWise 5 5 Admin Part 3--System Maintenance Course Overview The GroupWise System Administration curriculum is designed to teach students the fundamentals of administering a GroupWise system. This final course in the 3-part series will give students the skills and knowledge needed to perform routine GroupWise 5.5 administration tasks as well as client and database maintenance. L earn To: Identify GroupWise system objects and how  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... the Terminal client. Troubleshoot network connectivity problems by using the utilities provided by Windows 2000 and TCP/IP. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, &  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... the Terminal client. Troubleshoot network connectivity problems by using the utilities provided by Windows 2000 and TCP/IP. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, &  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ct a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard. Delete a recovery agent from the  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ct a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard. Delete a recovery agent from the  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS Course Overview This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...use a specified IP address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server. Install NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...use a specified IP address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server. Install NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization Course Overview This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...ks. Identify solutions to common data storage management problems. Unit 2: Remote Administration of Shared Folders Duration: 1 - 2 Hour(s) Identify the functions of the shared Folders subfolders of the Computer Management tool. Connect to a computer at a remote location. Monitor shares on a remote computer. Share a folder on a remote computer. Modify permissions for a shared  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...ks. Identify solutions to common data storage management problems. Unit 2: Remote Administration of Shared Folders Duration: 1 - 2 Hour(s) Identify the functions of the shared Folders subfolders of the Computer Management tool. Connect to a computer at a remote location. Monitor shares on a remote computer. Share a folder on a remote computer. Modify permissions for a shared  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...TFS permissions. Identify solutions to common permission problems. Unit 3: Print Resources: Administering Duration: 2 Hour(s) Identify the features of printing components. Share a printer for multiuser access. Locate a specific printer for administration. Identify the role of managing printer permissions. Assign printer permissions to users or groups. Connect a computer to a  more...

Interconnecting Cisco Networking Devices Part 1 ...the steps for forwarding and filtering frames. Identify problems associated with a redundant topology. Identify features of Spanning Tree Protocol (STP) operations. Match Spanning Tree Protocol (STP) port states with their features. Identify how the Spanning Tree Protocol (STP) deals with topology changes. Identify features of the Rapid Spanning Tree Protocol (RSTP). Unit 2:  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...on. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server  more...

Oracle8i Network Administration Net8 Architecture Strategy ...on. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...e indexes. Recognize, diagnose, and resolve performance problems associated with sorts. Recognize, diagnose, and resolve performance problems associated with rollback segments. Define levels of locking and list the possible causes of contention. Use Oracle utilities to detect and resolve lock contention. Prevent locking problems and recognize errors arising from deadlock. Gather  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum Course Overview This course series will help individuals prepare for certification exam 70-059. This exam is an elective for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...g the CLUSTERLOG environment variable. Match the cluster problems caused by SCSI controllers with their solutions. Identify the solutions for common SCSI termination problems. Identify the SCSI-cabling solution for a specified cluster requirement. Sequence the steps to recover from a corrupt quorum log in a quorum resource after Cluster service has been stopped on both the nodes. Match  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ...up errors and troubleshoot disk related and configuration problems. Troubleshot RAS problems, resource access and permission problems, recover a mirror set and stripe set with parity. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition, this  more...

Windows NT Server 4 0 Implementing Directory Services ...ust Relationship between two given domains. Identify the problems that can complicate trust functions. Unit 3: Selecting a Directory Services Structure Duration: 2 Hour(s) Match the domain models in Windows NT Directory Services with their features: Single domain model Single master domain model Multiple master domain model Complete trust domain model Identify the factors that  more...

Wndows NT Server 4 0 Enterprise Curriculum Course Overview This course series will help individuals prepare for certification exam 70-068. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...ifferent print utilities and troubleshoot common printing problems. Identify licensing options, add Client Access Licenses in different modes and configure licensing replication. Identify tools to administer NT Servers from various clients and configure Windows NT for client computers. Replicate directories using the Directory Replicator service and synchronize files using the My  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...Command Prompt. Identify the common application-related problems in Windows NT. Identify the Windows NT components that provide networking capabilities. Describe the evolution of the Internet and the Intranet. Identify the features of the network protocol. Install and configure the TCP/IP, NWLink and NetBEUI protocols. Identify the default network components and configure the  more...

Windows NT 4 0 Core Technologies Support Curriculum Course Overview This course series will help individuals prepare for certification exam 70-067. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles: local profile, server based profile, user default profile, system default profile Identify the functions of a system policy. Set a new policy for all users using the System Policy Editor. Unit 3. Managing Resources Duration: 2 Hour(s)  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles: local profile, server based profile, user default profile, system default profile Identify the functions of a system policy. Set a new policy for all users using the System Policy Editor. Unit 3. Managing Resources Duration: 2 Hour(s)  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...tion, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and identify the different types of tuning. C ontent Emphasis Skills-Based A udience Database administrators, system administrators, applications designers and developers, and  more...

Oracle8 Performance Tuning Strategies and Techniques ...h OEM to be alerted about predefined situations. Resolve problems detected by an event. Unit 3: Utilities and Dynamic Performance Views Duration: 1 - 2 Hour(s) List common dynamic views that provide system level and session level tuning statistics. Collect statistics using the dynamic troubleshooting and performance views. Define the scripts that gather performance statistics for  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...on. This course introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server  more...

Oracle8 Network Administration Net8 Architecture Configuration ...on. This course introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server  more...

Oracle8 Database Administration - Manage Data ...ata Manager. Identify the methods of troubleshooting the problems that may occur during a SQL*Loader data load. Identify the uses of the export and import utilities. Identify the objects that can be exported using different export modes. Identify the features of the export paths. Match the command line parameters for the export utility with their purposes. Match the command line  more...

Sales Skills Prospecting Addressing Needs ...h have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct yourself professionally when meeting clients.  more...

Sales Skills Developing a Winning Strategy ... Complete the six steps for solving a client's problems. Audience Individuals who want to learn how to use various sales strategies to improve their sales approaches. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Consulting Skills Building Consulting Relationships ... 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since Bruce and Ron have always run Plant 1, it is  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...troubleshooting resources that are used to resolve server problems. Identify the key aspects of hardware replacement. Identify the key aspects of recording problems and solutions. Identify the commands to shut down a NetWare 6.5 server. Identify the options to shut down a Windows server. Identify the commands to shut down a SUSE LINUX 9.1 server. Identify the key aspects of  more...

Microsoft Project 2003 Fundamentals This, the first of a two-part curriculum, covers fundamental Project 2003 skills used in the areas of Task, Calendar, and Outlining management, manipulation of data, views and reports, and project updating, tracking, and conflict resolution. Learn To: Match Microsoft Project 2003 products with their features. Identify component parts of the Microsoft Project 2003 interface. Identify  more...

Paint Shop Pro Studio ... in photos. Colorize photos. Fix brightness and color problems in photos. Improve the clarity of photos. Remove the red-eye effect in photos. Remove noise defects in photos. Restore photos by removing scratches. Create greeting cards using Paint Shop Pro Studio. Create caricatures using Paint Shop Pro Studio. Share your photos over the Internet. Audience: The course is  more...

NetWare 5 Advanced Administration - Part 4 ... transfer binary and text files. Identify indications of problems with a FTP server. Unit 3: Securing the NDS Tree Duration: 2 Hour(s) Identify the trustees generated at the initial tree creation and the rights granted to them. Identify the default rights assigned to new containers. Identify the trustees created during server installation and the default rights assigned to them.  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...licy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ter account naming and management. Identify solutions to problems that commonly arise during the installation of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup  more...

Advanced Six Sigma The Define Phase of DMAIC ...igma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs  more...

Building Cisco Remote Access Networks Part 4 ...features of quality of service (QoS). Identify types of problems that can occur when merging different traffic streams. Identify the issues that can affect QoS. Identify features of Cisco security. Identify features of Cisco Secure Access Control Server (ACS). Identify features of authentication, authorization, and accounting (AAA). Audience: This curriculum is designed for  more...

Data Modeling - Develop Depth to Your Models ...l. Identify a resolution for a chasm trap. Identify the problems caused by too much convergence in an ER model. Identify the problems caused by too much divergence in an ER model. Identify why transferable relationships are needed. Identify what a transferable relationship is. Identify the symbol used to show non-transferability. Identify the consequences of creating a non-transferable  more...

Oracle SQL Specifics Retrieving and Formatting Data ...nd correlated subqueries can help to solve data retrieval problems. Finally, participants will learn how to retrieve data based on a hierarchical relationship between rows. L earn To: Define relational database concepts and object relational database concepts. Use the Oracle SELECT statement. Implement functions, including single row, conversion, and group functions. Use SET  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...tify the tools that help you test an diagnose performance problems with a SQL statement. Use efficient data access methods that are available for the optimizer. Create the appropriate database objects before starting to tune SQL statements. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Designer/Developers. T otal Learning  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...other protocols. Identify IP addressing principles and problems and assign IP addresses to hosts on a LAN environment. Define a subnetting and supernetting scheme based on a scenario. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ... Identify the common characterisitcs of TCP/IP-related problems and functions of Windows NT diagnostic tools. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0.  more...

Excel 2000 Proficient User ...e standard error messages with their respective worksheet problems. Trace cells in a worksheet. Locate invalid data in a worksheet. Modify the properties of a workbook. Apply data protection. Enable the protection of selected areas of a worksheet. Clear data protection. Unit 4: Outlining and Web Integration Duration: 1 Hour(s) Identify the functions of the worksheet outline  more...

SQL Server 7 0 System Administration - Part 4 ... size. Identify the guidelines to help isolate and solve problems. Create an alert to respond to a specific error. Create an alert on a user-defined error. Define an alert response. Identify the factors that cause looping alerts. Identify the features of a multiserver environment. Define a master server. Define a target server. Identify the facts to consider when making changes to a  more...

SQL Server 7 0 - Implementing a Database - Part 4 ... to be followed when writing a transaction. Indicate the problems encountered when locks are not used. Match lock types with their definitions. Match each lockable resource with its description. Match locks with their compatible counterparts. Match session level locking options with their descriptions. Match table level locking options with their descriptions. Select the steps to reduce  more...

Site Server 3 0 Implementation - Part 1 ...nd resolving installation, connectivity and configuration problems. Unit 2: Publishing Content Duration: 2 - 3 Hour(s) Match the types of metadata with their definitions. Match the tagging components or applications with the types of files they can tag. Perform the steps to add metadata to content. Perform the steps to retrieve content. Identify the functions of the Content  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis Skills-Based A udience This course is  more...

NetWare 5 Advanced Administration - Part 4 ... transfer binary and text files. Identify indications of problems with a FTP server. Unit 3: Securing the NDS Tree Duration: 2 Hour(s) Identify the trustees generated at the initial tree creation and the rights granted to them. Identify the default rights assigned to new containers. Identify the trustees created during server installation and the default rights assigned to them.  more...

Paint Shop Pro 9 Introduction ...or enhancing photos. Fix overexposure and underexposure problems in photos. Remove the red-eye effect in photos. Audience: This course is intended for home user with an interest in digital photography and digital photo editing. Deployment: Self-Study Language Options: US English, Spanish, Italian, French Total Learning Time: 2 hours Objectives: Unit 1:  more...

Complete A 2003 Curriculum ...or diagnosing and troubleshooting common operating system problems. Finally, the curriculum presents students with both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This curriculum consists of seven Skill Builder courses: CompTIA A+ 2003 Hardware: Part 1(Devices and  more...

NetWare Service and Support Upgrade - Part 1 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for preventing  more...

NetWare Service and Support Upgrade - Part 2 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices. L earn To: Install, configure and troubleshoot various types of networks. Install and troubleshoot network storage devices.  more...

NetWare Service and Support Upgrade - Part 3 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client. L earn To: Identify the six levels of the Redundant Array of Independent Disks (RAID). Mirror disk partitions for maintaining NetWare security. Install a NetWare 5  more...

NetWare Service and Support Upgrade - Part 4 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: Set up NetWare Distributed Print Service (NDPS). Identify the techniques and tips to troubleshoot NDPS printing problems.  more...

NetWare Service and Support Upgrade - Part 5 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery. L earn To: Troubleshoot server-related abends, lockups and performance problems. Diagnose and troubleshoot common network problems. Create a disaster recovery plan.  more...

CompTIA Server 2005 Server Maintenance Security ...ures. Identify key aspects of determining and isolating problems Identify the key aspects of troubleshooting hardware and software. Audience: This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24  more...

Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env ...or messages commonly displayed in the Server log with the problems they indicate. Match the error messages commonly displayed in the Notes log of a client with the problems they indicate. Identify the information displayed by the Replication Schedule option. Unit 4: Backup and Recovery Tasks Duration: 2 Hour(s) Identify the files that must be backed up on a Notes system to restore  more...

International Business Essentials Succeeding as a Global Manager ...omplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...TFS permissions. Identify solutions to common permission problems. Unit 3: Print Resources: Administering Duration: 2 Hour(s) Identify the features of printing components. Share a printer for multiuser access. Locate a specific printer for administration. Identify the role of managing printer permissions. Assign printer permissions to users or groups. Connect a computer to a  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...licy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ter account naming and management. Identify solutions to problems that commonly arise during the installation of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project  more...

Strategic Sales Developing Executive Proposals ...e your proposal. Identify ways to relate the prospect's problems to your product or service. Unit 2: Preparing Your Written Proposal (0.5 hours) Identify questions to answer before writing a sales proposal. Identify keys to a successful proposal. Identify the components of a written sales proposal. Unit 3: Presenting Your Winning Proposal (1 hour) Identify what factors you  more...

Self Development Positively Influencing Others Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

SAP Advanced Planner Optimizer APO Overview ...- Reasons for Supply Chain Management. - Key Supply Chain Problems. o Advanced Planner and Optimizer (APO): - Levels of Supply Chain Management. - APO Planning Components. - Optimization Solutions and Evaluations. o APO Integration and Technology: - LiveCache Technology and Pegging. - Data Integration in APO. Unit 2: APO Planning Components 2 - 3 hours o Supply Chain Cockpit (SCC): -  more...

MS Win XP Install Admin Part 1 Install Config ...tem. o Match common Windows XP Professional installation problems with their solutions. o Match common Windows XP Professional installation problems with their solutions. o Identify key features of the graphical user interface (GUI)-based portion of the Windows XP Professional installation procedure. o Identify key features of the graphical user interface (GUI)-based portion of the  more...

MS Win XP Install Admin Part 2 Networks Desktops ...XP Professional. o Match Recovery Console commands with problems they could solve. o Match Recovery Console commands with problems they could solve. o Identify features of the System Restore tool in Windows XP Professional. o Identify features of the System Restore tool in Windows XP Professional. o Identify features of using the Automated System Recovery (ASR) process to restore a  more...

WebSphere MQ Programming I ...MO) structure. To identify the problems with matching a reply message to a specific request message when using a common reply queue. To identify features of the technique for retrieving specific reply messages using the MsgId and CorrelId fields. To identify features of MQGET wait options. Audience Experienced  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ssional with the Domain Name System (DNS) name resolution problems they signify. o Match nslookup messages in Windows XP Professional with the Domain Name System (DNS) name resolution problems they signify. Unit 3: Supporting Remote Users 2 hours o Identify features of establishing outbound remote access connections in Windows XP Professional. o Identify features of establishing  more...

WebSphere MQ Programming I ...MO) structure. To identify the problems with matching a reply message to a specific request message when using a common reply queue. To identify features of the technique for retrieving specific reply messages using the MsgId and CorrelId fields. To identify features of MQGET wait options. Audience Experienced  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...essional. o Match troubleshooting solutions with common problems arising when managing fax support in Windows XP Professional. o Match troubleshooting solutions with common problems arising when managing fax support in Windows XP Professional. o Identify fax job management tasks performed in the Fax Console in Windows XP Professional. o Identify fax job management tasks performed in the  more...

Windows 2000 Network Mgt Part 1 Windows 2000 Network ...ve Directory and also covers Active Directory replication problems. It also teaches configuring and troubleshooting DHCP. Finally, this course covers troubleshooting startup problems, including Safe Mode, the Recovery Console, and parallel installations. Learn To: o Identify features of Active Directory. o Identify features of Client Support. o Identify attributes of the Active Directory  more...

Windows 2000 Network Mgt Part 5 Group Policy ...yment by using Group Policy, troubleshooting Group Policy problems, server monitoring methods, detecting security breaches, and auditing are also covered. Finally, the course will cover Windows 2000 updates, service packs, hot fixes, and security hot fixes. Learn To: o Identify attributes of Group Policy. o Identify types of Group Policy settings. o Identify features of Group Policy  more...

A 2003 Part 2 Install Troubleshooting ... To identify guidelines for isolating problems when troubleshooting. To identify features of diagnostic software types. Audience This is an entry-level audience that want to pass the A+ Core Hardware (2003) Examination or that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may  more...

A 2003 Part 3 Printers Networks Protocols This course delves into the concepts of memory modules, mainboards, and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media, including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught. Learn To To match  more...

CompTIA Server 2005 Upgrading Processors Storage Devices ...tify the troubleshooting techniques for processor-related problems. Identify the different versions of Integrated Drive Electronics/Advanced Technology Attachment (IDE/ATA) hard disk drives. Identify the key aspects of configuring Integrated Drive Electronics/Advanced Technology Attachment (IDE/ATA) hard disk drives. Identify the key aspects of Integrated Drive Electronics/Advanced  more...

Organizational Skills Time Management ... issues. Identify time control problems. Develop a time management plan. Audience This course is for managers and employees who want to improve their management skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time  more...

Creativity Innovation Increasing Personal Creativity ... thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative.  more...

Interpersonal Communication Listening Skills ... you improve your listening skills and decrease listening problems in the workplace. Learn To Identify the difference between hearing and listening. Increase your productivity by listening. Use critical listening skills. Recognize different listening problems.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...s suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional  more...

Communicating w Difficult People Handling Difficult Co-Workers ...old up her end of the partnership. When you meet to solve problems or work on joint projects, she hesitates to contribute her ideas or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...eetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting.  more...

Listening Skills Listening Challenges ...is course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Excellence in Service Solving Customer Problems ...Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Implementing Wireless LANs Part 4 Site Design Installation ... dealing with client association and network connectivity problems. Learn To To identify network traffic patterns of different application types. To identify characteristics of end-user devices that are relevant to wireless LAN (WLAN) planning. To identify characteristics of wireless LAN (WLAN) operating  more...

Exit Interviewing Skills Conducting an Exit Interview ...tools, compile information for analysis, and follow up on problems. Learn To Identify the guidelines for gathering information during exit interviews. Identify guidelines for handling upset employees. Calculate the mean, the mode, and the median for a given set of values.  more...

Decision Making Problem Solving Problem Solving Fundamentals ...als, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem solving options  more...

Leadership Development Delegation In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Leadership Development Goal Setting ... Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize  more...

Leadership Development Leading the Way ...ou are meeting with two of your Shift Managers to discuss problems that have occurred in the Production Department. Communication breakdowns and unmotivated team members are two of the main issues you will discuss during the meeting. Unit 4: Solving Crisis Situations (0.5 - 1 hour) Understand what situational factors affect leadership. Set goals  more...

Leadership Development Motivation ...l be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference between personal and social needs. Choose the best motivator for a given circumstance.  more...

Strategic Decision Making Preparing to Make Decisions ...ddition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the outcome of a decision. Establish decision objectives using three steps. Identify the actions you can take to  more...

Six Sigma Deploying Six Sigma ...ze the use of a Pareto chart to highlight major causes of problems. Identify input and output relationships that affect problem causes. Identify the problem by using a control chart. Identify the value of removing process variation in terms of the Sigma quality level. Generate a new control chart based  more...

Business Problem Solving Problem Solving Fundamentals ...he need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By applying the information in this program, you will be able to avoid  more...

Business Problem Solving The Problem Solving Process ...generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an effective solution, and track the success of your solution. Learn To Identify the characteristics of effective solution criteria. Complete the  more...

Delegation The Delegation Process ... Sequence the steps for assisting delegates with problems. Identify the dangers of reverse delegation. Simulation Overview: In the simulation at the end of this unit, you will meet with Lan Nguyen, Marketing Team Leader at Icon International. You recently delegated a number of tasks to her and she is now having some problems completing  more...

Delegation Monitoring Evaluating Results ... for encouraging delegates to find their own solutions to problems. Simulation Overview: In the simulation at the end of this unit, you are the Brand Manager in Icon's Marketing department. You have decided to delegate two tasks, review and communication, to Ronald Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide  more...

Employee Performance Providing Feedback Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Employee Performance Resolving Conflict ...ortfolio has been experiencing a high number of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the sources of conflict.  more...

Essentials of Management Negotiating Skills In "Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other  more...

Essentials of Management Maintaining a Productive Workplace ...rn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback. Brainstorm ideas for improving productivity. Provide  more...

Conducting Meetings The Meeting Process Conducting Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda  more...

Conducting Meetings Effective Meeting Communication ...ty to correct both the shipping and the employee relation problems. Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour) Understand how listening and questioning work together during a meeting. Recognize common barriers to communication. Improve your listening skills. Know the purposes  more...

Change Management Managing Change ...skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. Develop the traits of a change leader. Prepare a plan for a change. Identify why employees resist change.  more...

Facilitation Facilitating Challenging Situations In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To  more...

Correcting Performance Problems Identifying Performance Problems ...Problems: Identifying Performance Problems, you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with  more...

Correcting Performance Problems Addressing Performance Problems ...Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such  more...

Correcting Performance Problems Disciplining Employees ...Problems: Disciplining Employees, you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to  more...

Managing Performance The Performance Appraisal Process ...rn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an appraisal discussion, given a nine-step  more...

Coaching Communicating with Employees ...s causing the delays and to coach Cindy in overcoming any problems. Unit 2: Effective Questioning (0.5 - 1 hour) Identify the purposes questioning serves during a coaching session. Define the four types of questions you can use while coaching. Use the four types of questions effectively while coaching.  more...

Business Ethics Ethical Decision Making ... Identify four common reasons that ethical problems occur. Identify common influences in the decision making process. Identify common ethical dilemmas. Solve an ethical problem using the decision-making process. Simulation Overview: In this simulation, you will meet  more...

Operations Management Operations Components ...gn operations. Identify common problems in facility layout operations. Match the qualitative methods of forecasting with their definitions. Match the strategies for managing your supply chain with their definitions. Identify the benefits of good inventory management.  more...

Project Management Essentials Controlling Closing a Project ...ct manager can take to avoid common performance reporting problems. Identify the steps for closing a project. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to control and close a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Project Management Human Resource Management ...cs of project team members. Identify types of personnel problems. Unit 4: Developing and Managing the Team Identify the inputs associated with developing the project team. Identify the tools and techniques associated with developing the project team. Identify the output associated with developing the project team. Sequence the steps that can be used to develop a project team.  more...

Managing IT Projects Project Planning Execution ...een asked to start this project, but there have been some problems and Dave has asked you to this meeting to discuss the project resources and the requirements for communication planning. Unit 3: Project Execution (1 - 1.5 hours) Identify components of solicitation and contract administration. Identify characteristics of human resource  more...

Team Management High Performance Teams ...t in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who are responsible for leading a team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Team Participation Teamwork Fundamentals ...es of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams. Address problems that occur within a team. Identify your responsibilities as a team member. Set appropriate team  more...

Virtual Team Mgmt Developing Virtual Teams ...ective virtual teams. Identify the problems that can develop if trust is lacking in virtual team efforts. Identify three ways to develop a cohesive virtual team. Identify the areas to consider when developing rules for virtual team communication. Identify ways to replace informal training on a virtual  more...

Project Teams Applying Team Building Techniques ...ember of a project team that is meeting to discuss recent problems with Icon's MECA software. Nancy Hurst, a Customer Service Manager, has received numerous complaints about the lack of compatibility between MECA and other hardware and software. Eric Jenkins, a Marketing Coordinator, has also run into problems competitively marketing this outdated software against the newer software offered by  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the principal audience of System Administrators, other MIS support personnel would benefit from this course. In  more...

Excellence in Service Series ...ls for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service Standards Excellence in Service: Building a Customer Service Team Excellence in Service: Building  more...