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ICND1 1 0 Switch Optimization Security and Troubleshooting ICND1 1.0: Switch Optimization, Security, and Troubleshooting Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how to optimize a switched LAN, secure it, and troubleshoot common problems  more...

ICND1 1 0 Switch Optimization Security and Troubleshooting ICND1 1.0: Switch Optimization, Security, and Troubleshooting Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how to optimize a switched LAN, secure it, and troubleshoot common problems  more...

Confronting Difficult Employee Behavior ...ion. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course  more...

Creating and Analyzing an Operating Budget ...his approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the  more...

Improvement Methods and Implementation Issues in Six Sigma ... to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at improvement methods and implementation issues in Six Sigma. It examines  more...

Nonstatistical Analysis Methods in Six Sigma ...uding qualitative considerations in identifying potential problems, their root causes, and their impacts. They help prioritize these causes and generate initial ideas for resolving problems when a project enters the Improve phase. This course covers the use of various nonstatistical analysis methods including failure modes and effects analysis (FMEA), gap analysis, scenario planning, root cause  more...

Managing Six Sigma Team Performance ... diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement ideas, while a series of management and planning tools enable teams to implement and assess quality improvement throughout an organization. As team leaders with mastery over these tools, Black Belts are called  more...

Modeling and Analyzing Processes in Six Sigma ...ering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of SIPOC  more...

Troubleshooting Windows Vista Deployments ...ically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery  more...

Managing and Troubleshooting Windows Vista Systems ...-based settings, and are automatically applied to prevent problems and implement standards. For easier administration, event forwarding can be used to monitor events on multiple Windows Vista systems using one central location. The improved Task Scheduler is another management tool that can be used to complete administrative tasks on Vista machines. This course demonstrates how to manage and  more...

Elements of a Cohesive Team ...ation is present, ideas flow and people find solutions to problems. When there's cooperation, team members feel connected to each other, and morale is high. This course introduces techniques for building a cohesive team and highlights how poor communication, a trust-deficient atmosphere, and a lack of cooperation among team members leads to failure of the team achieving its goals. This course  more...

Monitoring and Diagnosing Database Problems in SQL Server 2005 Monitoring and Diagnosing Database Problems in SQL Server 2005 Microsoft To monitor and resolve database blocks, and connect to the server using a dedicated administrator connection (DAC)  more...

Using Basic Control Charts in Six Sigma ...d your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages  more...

Integrated Project Execution Monitoring and Control ...uide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control project work. For example, project baselines for schedule, cost, scope, and quality give the project manager firm foundation by which to monitor project work  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols Cisco CVOICE 8.0: SIP & MGCP Signalling Protocols Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Session Initiation Protocol (SIP) is one of the most important voice signaling protocols within service provider VoIP networks and is supported by most IP telephony system vendors. As such, it is an ideal protocol for  more...

Problem Solving The Fundamentals ...r and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem solving involves goal-oriented thinking and action in  more...

Problem Solving Determining and Building Your Strengths ...niques for reducing their impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes you through the process of assessing and interpreting your existing problem-solving styles. It then introduces approaches for identifying areas for improvement in  more...

Problem Solving Digging Deeper ...ps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and  more...

Rightful Employment Termination ...yee because of a layoff (reduction in force), performance problems, or misconduct while avoiding or being able to successfully defend wrongful termination claims. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr Forman, LLP. Please note, however, that the course materials and content are for informational purposes  more...

Effective Intergender Relationships ...erences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different  more...

Promoting a Substance-free Workplace ...orkplace accidents. They also tend to have other personal problems outside of work as a result of the substance abuse, which further impairs their ability to concentrate on their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as improving morale and productivity for  more...

Business Analysis Enterprise Analysis ...reg; (BABOK® 2.0 Aligned) Solutions to business problems are implemented every day, in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the investment required for the solution must be justifiable before implementing it. This course provides an overview of enterprise  more...

Quality in a Support Center ...uality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Communication Skills ...these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare  more...

Introduction to Event Management ...a to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event  more...

Incident Management Interactions ...iently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the Incident Management process, including identifying, categorizing, and closing incidents. This course also details the different ways incidents can be triggered, and the interfaces of incidents and Incident  more...

DOT Drug and Alcohol Awareness ...alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of  more...

Facilitative Leadership ...hatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive,  more...

Windows Vista Mobile Computing and Troubleshooting Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation ... can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side  more...

Problem Management Process Interfaces Challenges ...ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to analyze how well your Problem Management process is performing can mean the difference between success and failure in your Problem Management efforts. This course details the components of Problem Management, including triggers  more...

Introduction to Problem Management ...3 Intermediate: Operational Support & Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and  more...

Problem-Solving and Process Management Tools ...Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward  more...

Special Design Tools in Design for Six Sigma ...sed design can be used to achieve breakthroughs in design problems that seem unsolvable. Tactical special design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design, critical parameter management, and Pugh analysis can provide a clear and concise way of identifying the root cause of poor designs. The tools then increase the quality of idea generation and problem  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ...a Six Sigma team begins to analyze the root causes of the problems that it identified in the earlier stages. This analysis may require churning out huge volumes of data of different types. Sometimes this data is of a multivariate nature, meaning that many dependent and independent variables need to be considered simultaneously. As such, Six Sigma teams often use advanced multivariate tools to  more...

Cisco CVOICE 8 0 QoS Mechanisms ...duces the concept of a converged network, identifies four problems that could lead to poor quality of service, and describes solutions to those problems. It also explains and evaluates the three generic models of implementing QoS. Differentiated services (DiffServ) is a multiple-service model for implementing quality of service (QoS) in the network. With DiffServ, the network tries to deliver a  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...tabase administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of the Oracle Database 11g architecture, such as memory structures, background processes, and the logical and  more...

Oracle Database 11g R2 Managing Database Space Duplication ...erver. This allows you to generate alerts about potential problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace space usage, and reclaim wasted space from tables and indexes by using the segment shrink functionality. Using the segment advisor, resumable space allocation, and  more...

Critical Thinking Essentials Applying Critical Thinking Skills ...ur life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem you face. This course explains how critical thinking promotes creative thinking. It also describes the skills required for  more...

Troubleshooting Windows 7 Client Configuration ... that may occasionally arise on the client machines. Some problems may arise for Group Policy settings, authorization and authentication, networking, and Internet Explorer. Windows 7 provides specific tools to help resolve issues with these features. This course demonstrates how to troubleshoot and resolve issues with Group Policy settings by using the Group Policy Results Wizard;  more...

A Practical App 2009 Troubleshooting Hardware ... issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power supplies, memory, and adapter cards. The course also explores troubleshooting techniques used to resolve laptop and printer problems. This course is part of the preparation for the CompTIA A  more...

CompTIA Server 2009 Network Storage Troubleshooting ...the troubleshooting process and familiar with the various problems that can arise related to networks and storage systems. They need to know how to correctly define problems as they arise and how to fix them. This course covers many networking and storage issues that can crop up and describes the process for determining causes and implementing solutions. The course maps to CompTIA's Server  more...

CompTIA Server 2009 Troubleshooting CompTIA Server 2009: Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate  more...

Cisco Switch 1 0 Minimizing Service Loss Data Theft Cisco Switch 1.0: Minimizing Service Loss & Data Theft Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 In a switched network, a host of attacks can be launched at a switch and its ports. MAC flooding, rogue traffic "hopping" from one VLAN to another, spoofing attacks, as well as DHCP and Address Resolution Protocol (ARP) threats  more...

Quality in a Support Center ...tive Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Communications Skills ...these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions Cisco TSHOOT 1.0: Maintaining & Troubleshooting Network Security Solutions Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Any network that is deployed needs to be secured. The level of security that you need and the features that will be deployed are dependent on the organization and its security policies. Implementation of infrastructure security has a  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...rtest Path First (OSPF) routing protocol. And performance problems on network devices can cause degraded application performance and connectivity issues resulting in problems at the business level. Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...s used in all areas of the network. For most connectivity problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems related to the exchange of routing  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ... and being able to diagnose and resolve Layer 2 switching problems in those environments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be introduced, resulting in broadcast storms that can potentially cripple the network. The Spanning  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ...ool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial investment. Optimizing the use of the tools built into Cisco IOS Software should therefore be a priority for any engineer that is involved in troubleshooting processes. Cisco IOS Software supports many technologies and protocols that can be leveraged in combination with specialized  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks .... When employees cannot perform their jobs due to network problems, the company loses productivity, and therefore, revenue. Network troubleshooting is an essential task that a network engineer needs to be capable of performing. The more efficiently and effectively problems can be diagnosed and resolved, the lower the impact will be to the business. In complex environments, troubleshooting can  more...

Cisco Route 1 0 EIGRP Authentication Advanced Feature Implementation ...nding of how to configure EIGRP to prevent common routing problems that hinder network scalability. For example, implementing EIGRP stub routers to limit the EIGRP query range, making EIGRP more scalable with fewer complications. This course covers EIGRP Message Digest 5 (MD5) authentication and how to configure and verify it. Advanced EIGRP features and practical EIGRP-specific design and  more...

Delegation Essentials Overcoming Delegation Problems ...Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In  more...

Recognizing Diagnosing Problem Performance ... Problem Performance When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and  more...

Preventing Problem Performance ...free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can prevent problems by helping employees perform to their  more...

First Steps for Turning Around a Performance Problem ... If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the  more...

Customer Driven Process Improvement Analyzing Process Problems ...Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ... actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to generate ideas for improving a process. It explains how  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ... and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It outlines actions that help make the  more...

Balancing Your Responsibilities Simulation Balancing Your Responsibilities: Simulation Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place  more...

Management Maintenance of Windows 7 Client Systems ...hnician Desktop operating systems sometimes develop problems over time or after configuration changes have occurred. These problems generally involve system performance issues or hardware/software-related problems. This course provides a look at key tools provided in Windows 7 to monitor and resolve system issues and to help identify what has happened to affect performance or function.  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...upport technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the  more...

Resolving Windows 7 Network Connectivity Issues ...red to verify the configuration settings and troubleshoot problems for your clients. The good news is that Windows 7 comes with new built-in troubleshooting tools, as well as the trusted command-line utilities you're used to from previous operating systems. When it comes to network connectivity problems, the hardware should always be checked first. Windows 7 provides new and effective  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

A Practical App 2009 Maintaining Operating Systems Windows 7 Update A Practical App. 2009: Maintaining Operating Systems (Windows 7 Update) CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems.  more...

A Essentials 2009 Troubleshooting Computers and Printers ...0-701 CompTIA A Essentials Troubleshooting computer problems is a major role in the computer technician's life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

CompTIA Network 2009 Wireless Networks ...h over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the 802.11x wireless standards and describes the components of basic wireless networks. This course also describes how to implement wireless networks while  more...

CompTIA Network 2009 Troubleshooting the Network ...009 Even in the best designed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools both software and hardware available to troubleshoot network issues will make the task of finding and solving problems that much easier. This course describes basic troubleshooting practices, including the steps for information  more...

CompTIA Network 2009 Managing Monitoring the Network ...management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all documentation is up to date. In addition, the tools that network  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...s can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also covered, along with descriptions of many of the common and useful troubleshooting tools and techniques. This course maps to the 640-721, Implementing Cisco Unified Wireless  more...

Gathering Performance Data in SQL Server 2008 ...hich help you monitor the health of a server and diagnose problems that may be occurring. This course demonstrates how to view execution plans for transactions and how to use SQL Server Profiler to monitor the databases. It also demonstrates how to tune a database using a workload in Database Engine Tuning Advisor tool and how to use DMVs and catalog views to view system metadata. This course  more...

Oracle Database 11g Performance Tuning Methodology Tools ...diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an Oracle database using the many performance-related pages it provides via a user-friendly graphical user interface. This course provides an introduction to performance tuning methodologies, effective tuning goals, and the  more...

Oracle Database 11g Using AWR Defining Problems ...Problems Oracle Automatic Workload Repository (AWR) is the infrastructure that provides services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual AWR reports as well as AWR compares  more...

Oracle Database11g Shared Pool Buffer Cache Tuning Oracle Database11g: Shared Pool & Buffer Cache Tuning Oracle The buffer cache is an extremely important component for the performance, scalability, and reliability of the database. This course demonstrates how to identify the symptoms that indicate a buffer cache problem and how to use the various methods available to resolve common performance issues related to the buffer cache. It also  more...

Oracle Database 11g Diagnosing Oracle Clusterware Node Management ...gnosing Oracle Clusterware & Node Management Oracle Problems that occur with Oracle RAC instances can be difficult to diagnose because they span across two or more nodes in a cluster. Oracle Database 11g provides various methods for diagnosing and debugging Oracle Clusterware and RAC components. This course discusses the basics of debugging and the use of diagnostics in a RAC environment,  more...

Oracle Database 11g R2 Diagnosability Enhancements ...nts to help DBAs in diagnosing, resolving, and preventing problems. These new features include enhancements to problem and incident identification, running health checks, and performing repairs on SQL statements. These features enables the DBA to quickly and efficiently diagnose issues and report problems to Oracle Support, as well as reducing damage and interruptions. This course discusses  more...

Oracle Database 11g R2 Database Creation Instance Management ...properly, and is started and shut down correctly to avoid problems. This course describes the DBA tasks to plan a database installation and how to use the Database Configuration Assistant (DBCA) to install the Oracle Database 11g software. It demonstrates how to manage the instance, including setting initialization parameters, accessing the database and Enterprise Manager, viewing information  more...

Building Trust ...and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more effectively. At the same time, there are many pitfalls associated with distrusting relationships, including negative impacts on personal development, not to mention team and organizational success. This course provides invaluable insight into the impact of trust and distrust  more...

Developing a Code of Ethical Conduct Developing a Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity  more...

Ethical Decision-Making in the Workplace Ethical Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and  more...

Dealing with Common Meeting Problems ...Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of  more...

Basic Business Math Using Whole Numbers Decimals Basic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Evaluating Supplier Performance Managing Supplier Relationships ...ship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and track their suppliers' performance. Analysis of supplier performance can help you ensure that your company is getting the best value and service from suppliers, and detect areas in which corrective action needs to be  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Creating Popular Web Content (Master Class)-Self Directed ... your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between  more...

Writers at Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Expert Certificate Course in Medical Coding ...of using a system of numbers to represent various medical problems, (diagnoses), and treatments. The treatment codes, Current Procedural Terminology (CPT-4), are copyrighted by the American Medical Association. The International Classifications of Diseases (ICD-9) is the codebook with the problems (diagnoses) numerically assigned. These books are included in the course. A medical dictionary is  more...

Teaching Math: An Individual Thing Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics.  more...

Young Adult Readers: What's Motivating? Provides information regarding young adult literature in the genres of fiction, fantasy, horror, and physical and emotional problems.  more...

eMarketing 1.1 ...dvertising design E-mail techniques and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing E-Commerce promotion tactics E-Commerce  more...

Introduction to Law This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ted in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and will develop a true sense of the troubleshooting skills necessary for future  more...

Comprehensive SAT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Comprehensive ACT Math Test Preparation Explores working with Arithmetic, Algebra, Geometry, Trigonometry, Statistics, and Probability problems. MIME Method (Mentor Instructor, Interactive, Modular Weekly Lessons, Equals Effective Student Learning). MIME learning is interactive and works. Bulletin board, "leave a message" courses are outdated.  more...

Developing A Child s Critical Thinking Skills ...hildren to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find very helpful in working with children to  more...

Solving Problems as a Team ...how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Understanding and Using Contracts ...ntract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Pharmacy Technician National Certification Exam Preparation Course ...gives you complete explanations and easy-to-follow sample problems for each math skill you need to learn. Then, we complete your training with lots and lots of homework problems. Miscellaneous Pharmacy Topics ? There are so many areas of Pharmacy to study that we have put together a ?Miscellaneous Topics? section for our students. Don?t get caught without information on Pharmacy Law, Pregnancy  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...d each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets we bring you this exclusive learning tool. Every Tutor Sheet problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of homework  more...

Selling the Way Your Customer Buys ...tionship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like they were sold. Big difference. As product differentiation becomes more difficult, what people base their decision on is the  more...

Significantly Increase the Value of Any Property--Instructor-Led ...on a series of assignments designed to reflect real-world problems. You`ll play the role of a beginning real estate investor who is working with your fictional Uncle Max, who has given you a rental property to manage. The improvement plan you come up with should be designed to maximize your return on investment. The course takes place in the fictional city of Empire City. You have access to  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Lean Manufacturing Personal Training Library ...(or Global 8-D as Ford calls it), teams address and solve problems by uncovering and eliminating the root cause of the problem. The 8-D course includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof  more...

Improving Co-Worker Relationships ...ng with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this  more...

Office Ergonomics ...t all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to avoid vision problems, from simple ways to prevent muscle fatigue to the proper way to type. If you thirst for relief from the modern office, choose our training in  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led ...with a series of assignments that simulate the real-world problems typically faced by real estate investors. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. In each assignment, you`ll be presented with the data, tools and tips you need to do your work. Your work for each assignment will be reviewed by a Trump University  more...

Adobe RoboHelp Workshop ...structor will be readily available by e-mail to help with problems and discuss help writing in general. You will be asked to purchase two books for this course: Microsoft Manual of Style for Technical Publications. Although the hardcopy is available for purchase, you are encouraged to use the PDF or help-file version of this resource. Before you purchase this item, contact your instructor on  more...

Basics of Business Math Series ...for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a budding real estate investor. Your Uncle Max, a successful real estate investor and personal mentor, will ask you to advise various investors as to their investment alternatives. The work you do in these assignments will help prepare you to make more informed  more...

Find and Purchase Income Producing Properties--Instructor-Led ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that  more...

Find and Purchase Income Producing Properties--Self-Directed ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that  more...

Innovation in the Workplace ...e;s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization ™s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information you have going into a real estate  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...ms and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare for actual licensing exams that may be required by their state or professional organization. The program can be reasonably completed within 2 months to 1 year depending on your study  more...

Problem Solving Through Productive Thinking ... or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...with a series of assignments that simulate the real-world problems typically faced by real estate investors. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. In each assignment, you`ll be presented with the data, tools and tips you need to do your work. Enroll in this online course if you: Want to know what a property is  more...

Build Your Own BIZ - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Essential Spanish ...They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals with specific areas of everyday encounters: simple personal information; food and drink; shopping; asking  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey  more...

Creating Popular Web Content (Master Class) ... your visitors to act, join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between  more...

Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course ...lication installation, and compatibility issues and logon problems that include account issues and password resets. This course can be completed within a short time span determined by the student. Please note that it is important to have a good grasp of the material before moving on to the next lesson. 1 year access is given for this course of study which allows its use as a handy desktop  more...

Succession Planning Management ...So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since  more...

Managing Cross-Functions ...problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a  more...

Managing as Project Champion Albert Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

Managing Laptops and Portable Devices To identify laptop-specific connections, power, and electrical devices, how to remove laptop hardware, and how to diagnose and repair laptop problems  more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Monitor Windows SharePoint Services 3 0 Describe the problems that may arise in a WSS environment, how to avoid these problems, and how to monitor your servers and track usage and diagnostics, using SharePoint's various performance monitoring and logging tools, such as the Performance Console, Microsoft Operations Manager, SharePoint Central Administration, and the Event Viewer.  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Attracting Motivating and Retaining Technical Professionals ...problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Identification ... the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems  more...

Addressing Problem Performance ...take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they progress form verbal warnings, through written warnings, and finally to the termination of a problem performer. Finally, an alternative to the conventional  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Choosing the Best Applicant Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview ? by working in a focused framework ? and how to compare candidates. You will examine and avoid the most common problems with decision  more...

Cryptography and PKI To recognize network security problems, and how cryptography and PKI secure network applications  more...

Understanding Processes An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process  more...

Managing Process Improvements Process improvement involves planning, implementation, and effective management to see the effort through from start to finish. Many organizations neglect the management phase, and, as a result, the effort ends up failing. How do you manage such a vast improvement undertaking? This course will explain who is responsible for managing process improvement, how to manage improvement effectively, and  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

What Is Systems Thinking What exactly is a system? Why is it important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward. Not only will you solve problems, but you will also be able to change the thinking that leads to  more...

Systems-thinking Models and Thinking Skills ...ing. Each style will bring you closer to the core of your problems or concerns and enable you to make changes that will benefit your organization in the long run. No more quick fixes that only cause more problems and don't really treat the problem at hand. No more shrugging your shoulders when asked why a problem has come up once again. No more explaining away certain aspects of a situation  more...

Taking Systems Thinking into Your Personal Life ...again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in  more...

Laptop Components Peripherals and Networks To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections  more...

Managing Operating Systems To understand how to manage, optimize, and prevent future problems with operating systems  more...

Working with Personal Computer Components To install personal computer components, including hard drives, motherboards, power supplies, processors, adapter cards and memory, and to use techniques and tools to troubleshoot and prevent problems with computer components  more...

Managing Efficiencies of IT Projects Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process  more...

Estimating the IT Project Work Effort ...tion were way off the mark? One way to solve these common problems is to develop accurate work estimates for your next IT project. In this course, you will learn methods to calculate work estimates, and how to determine which work estimating method you should choose for your IT project. In addition, you will learn how to identify the risks associated with individual tasks, and on an IT project  more...

Cost Management and IT Project Trade-offs Have any of your IT projects lost money because of inaccurate budgeting or client changes to project scope? This course will help you eliminate budgeting problems by providing you with techniques to manage project costs. It will also provide you with a new approach to manage client changes to reduce negative impacts on project plan and scope changes.  more...

Network Troubleshooting To describe a working methodology and tools and utilities that can be used to diagnose and troubleshoot network problems  more...

Working with Personal Computer Components To install personal computer components, including hard drives, motherboards, power supplies, processors, adapter cards and memory, and to use techniques and tools to troubleshoot and prevent problems with computer components  more...

Managing Laptops and Portable Devices To identify laptop-specific connections, power, and electrical devices, how to remove laptop hardware, and how to diagnose and repair laptop problems  more...

Managing Operating Systems To understand how to manage, optimize, and prevent future problems with operating systems  more...

Laptop Components Peripherals and Networks To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections  more...

Operating System Technologies Management and Troubleshooting To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems  more...

Diagnosing and Troubleshooting To demonstate procedures for isolating and troubleshooting computer problems  more...

Internal Customer Service Conflict and Complaints Simulation ...ernal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning  more...

Managing Sexual Harassment Problems Simulation You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course  more...

Oracle Database 11g Recovering Moving and Enhancing the Oracle Database recognize ways to make use of Oracle Database 11g's tools for moving and recovering data, reporting on problems, and installing updates to enhance a database.  more...

Oracle Database 11g Diagnosing the Database and Managing Memory To identify the steps for diagnosing and repairing database problems with the help of Oracle Support using Automatic Diagnostic Repository, Support Workbench, and health checks, and also for enabling and configuring automatic memory management and automatic shared memory management.  more...

Workplace Communication Skills ...more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your  more...

Listening Basics ... the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to  more...

Enhancing Listening Skills ...later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Managing Delivery ...o the limit. But all is not lost. The way that you handle problems will be the deciding factor as to whether you gain repeat business or not. Most of all, as an external consultant, you are an agent for change. Improving the way that clients operate, and securing real gains for them, can only be achieved if change is managed appropriately.Making your proposals work is the real test. Your ideas  more...

Overcoming Internal Customer Service Problems ... internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering  more...

The Customer Service Agent in Action ...ata than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time pressure, they must meet customer needs and exceed customer expectations.Of course, the crux of the CSA job in a call center is handling the service call. This course teaches CSAs how to manage each stage of the call, from introduction through problem  more...

Professional Skills for Customer Service Agents ...agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills.  more...

Managing Challenges in Customer Service ...ct information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs  more...

Sales Skills Prospecting Addressing Needs ...h have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct yourself professionally when meeting clients.  more...

Sales Skills Developing a Winning Strategy ... Complete the six steps for solving a client's problems. Audience Individuals who want to learn how to use various sales strategies to improve their sales approaches. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Consulting Skills Building Consulting Relationships ... 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since Bruce and Ron have always run Plant 1, it is  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...troubleshooting resources that are used to resolve server problems. Identify the key aspects of hardware replacement. Identify the key aspects of recording problems and solutions. Identify the commands to shut down a NetWare 6.5 server. Identify the options to shut down a Windows server. Identify the commands to shut down a SUSE LINUX 9.1 server. Identify the key aspects of  more...

Microsoft Project 2003 Fundamentals This, the first of a two-part curriculum, covers fundamental Project 2003 skills used in the areas of Task, Calendar, and Outlining management, manipulation of data, views and reports, and project updating, tracking, and conflict resolution. Learn To: Match Microsoft Project 2003 products with their features. Identify component parts of the Microsoft Project 2003 interface.  more...

Paint Shop Pro Studio ...n photos. Colorize photos. Fix brightness and color problems in photos. Improve the clarity of photos. Remove the red-eye effect in photos. Remove noise defects in photos. Restore photos by removing scratches. Create greeting cards using Paint Shop Pro Studio. Create caricatures using Paint Shop Pro Studio. Share your photos over the Internet. Audience: The  more...

NetWare 5 Advanced Administration - Part 4 ...transfer binary and text files. Identify indications of problems with a FTP server. Unit 3: Securing the NDS Tree Duration: 2 Hour(s) Identify the trustees generated at the initial tree creation and the rights granted to them. Identify the default rights assigned to new containers. Identify the trustees created during server installation and the default rights assigned to  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...licy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ter account naming and management. Identify solutions to problems that commonly arise during the installation of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ... Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles: local profile, server based profile, user default profile, system default profile Identify the functions of a system policy. Set a new policy for all users using the System Policy Editor. Unit 3. Managing Resources Duration: 2 Hour(s)  more...

Advanced Six Sigma The Define Phase of DMAIC ...igma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and wants by: Obtaining a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs  more...

Building Cisco Remote Access Networks Part 4 ...eatures of quality of service (QoS). Identify types of problems that can occur when merging different traffic streams. Identify the issues that can affect QoS. Identify features of Cisco security. Identify features of Cisco Secure Access Control Server (ACS). Identify features of authentication, authorization, and accounting (AAA). Audience: This curriculum is designed  more...

Data Modeling - Develop Depth to Your Models ... Identify a resolution for a chasm trap. Identify the problems caused by too much convergence in an ER model. Identify the problems caused by too much divergence in an ER model. Identify why transferable relationships are needed. Identify what a transferable relationship is. Identify the symbol used to show non-transferability. Identify the consequences of creating a  more...

Oracle SQL Specifics Retrieving and Formatting Data ...nd correlated subqueries can help to solve data retrieval problems. Finally, participants will learn how to retrieve data based on a hierarchical relationship between rows. L earn To: Define relational database concepts and object relational database concepts. Use the Oracle SELECT statement. Implement functions, including single row, conversion, and group functions.  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...tify the tools that help you test an diagnose performance problems with a SQL statement. Use efficient data access methods that are available for the optimizer. Create the appropriate database objects before starting to tune SQL statements. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Designer/Developers. T otal  more...

Oracle8 Performance Tuning Strategies and Techniques ... OEM to be alerted about predefined situations. Resolve problems detected by an event. Unit 3: Utilities and Dynamic Performance Views Duration: 1 - 2 Hour(s) List common dynamic views that provide system level and session level tuning statistics. Collect statistics using the dynamic troubleshooting and performance views. Define the scripts that gather performance  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...tion, resolve contention in an emergency, prevent locking problems and recognize Oracle errors arising from deadlocks. Use Oracle tools to diagnose and resolve contention. Launch Oracle Expert and identify the different types of tuning. C ontent Emphasis Skills-Based A udience Database administrators, system administrators, applications designers and developers,  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...her protocols. Identify IP addressing principles and problems and assign IP addresses to hosts on a LAN environment. Define a subnetting and supernetting scheme based on a scenario. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum Course Overview This course series will help individuals prepare for certification exam 70-059. This exam is an elective for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ... Identify the common characterisitcs of TCP/IP-related problems and functions of Windows NT diagnostic tools. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT  more...

Excel 2000 Proficient User ...e standard error messages with their respective worksheet problems. Trace cells in a worksheet. Locate invalid data in a worksheet. Modify the properties of a workbook. Apply data protection. Enable the protection of selected areas of a worksheet. Clear data protection. Unit 4: Outlining and Web Integration Duration: 1 Hour(s) Identify the functions of the worksheet outline  more...

SQL Server 7 0 System Administration - Part 4 ...size. Identify the guidelines to help isolate and solve problems. Create an alert to respond to a specific error. Create an alert on a user-defined error. Define an alert response. Identify the factors that cause looping alerts. Identify the features of a multiserver environment. Define a master server. Define a target server. Identify the facts to consider when making changes  more...

SQL Server 7 0 - Implementing a Database - Part 4 ... to be followed when writing a transaction. Indicate the problems encountered when locks are not used. Match lock types with their definitions. Match each lockable resource with its description. Match locks with their compatible counterparts. Match session level locking options with their descriptions. Match table level locking options with their descriptions. Select the steps to reduce  more...

Site Server 3 0 Implementation - Part 1 ...nd resolving installation, connectivity and configuration problems. Unit 2: Publishing Content Duration: 2 - 3 Hour(s) Match the types of metadata with their definitions. Match the tagging components or applications with the types of files they can tag. Perform the steps to add metadata to content. Perform the steps to retrieve content. Identify the functions of the Content  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis Skills-Based A udience  more...

NetWare 5 Advanced Administration - Part 4 ...transfer binary and text files. Identify indications of problems with a FTP server. Unit 3: Securing the NDS Tree Duration: 2 Hour(s) Identify the trustees generated at the initial tree creation and the rights granted to them. Identify the default rights assigned to new containers. Identify the trustees created during server installation and the default rights assigned to  more...

Paint Shop Pro 9 Introduction ...r enhancing photos. Fix overexposure and underexposure problems in photos. Remove the red-eye effect in photos. Audience: This course is intended for home user with an interest in digital photography and digital photo editing. Deployment: Self-Study Language Options: US English, Spanish, Italian, French Total Learning Time: 2 hours  more...

Complete A 2003 Curriculum ...or diagnosing and troubleshooting common operating system problems. Finally, the curriculum presents students with both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This curriculum consists of seven Skill Builder courses: CompTIA A+ 2003 Hardware: Part 1(Devices and  more...

NetWare Service and Support Upgrade - Part 1 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for  more...

NetWare Service and Support Upgrade - Part 2 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices. L earn To: Install, configure and troubleshoot various types of networks. Install and troubleshoot network storage  more...

NetWare Service and Support Upgrade - Part 3 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client. L earn To: Identify the six levels of the Redundant Array of Independent Disks (RAID). Mirror disk partitions for maintaining NetWare security. Install a NetWare 5  more...

NetWare Service and Support Upgrade - Part 4 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: Set up NetWare Distributed Print Service (NDPS). Identify the techniques and tips to troubleshoot NDPS printing problems.  more...

NetWare Service and Support Upgrade - Part 5 ...prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery. L earn To: Troubleshoot server-related abends, lockups and performance problems. Diagnose and troubleshoot common network problems. Create a disaster recovery  more...

CompTIA Server 2005 Server Maintenance Security ...res. Identify key aspects of determining and isolating problems Identify the key aspects of troubleshooting hardware and software. Audience: This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will have the equivalent of 18-24  more...

Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env ...or messages commonly displayed in the Server log with the problems they indicate. Match the error messages commonly displayed in the Notes log of a client with the problems they indicate. Identify the information displayed by the Replication Schedule option. Unit 4: Backup and Recovery Tasks Duration: 2 Hour(s) Identify the files that must be backed up on a Notes system to restore  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...e indexes. Recognize, diagnose, and resolve performance problems associated with sorts. Recognize, diagnose, and resolve performance problems associated with rollback segments. Define levels of locking and list the possible causes of contention. Use Oracle utilities to detect and resolve lock contention. Prevent locking problems and recognize errors arising from deadlock. Gather  more...

International Business Essentials Succeeding as a Global Manager ...omplish successful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can  more...

Oracle8i Network Administration Net8 Architecture Strategy ...on. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...on. This series introduces participants to the trends and problems associated with business networking and presents the various solutions required to address these problems. This series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server  more...

Interconnecting Cisco Networking Devices Part 1 ...he steps for forwarding and filtering frames. Identify problems associated with a redundant topology. Identify features of Spanning Tree Protocol (STP) operations. Match Spanning Tree Protocol (STP) port states with their features. Identify how the Spanning Tree Protocol (STP) deals with topology changes. Identify features of the Rapid Spanning Tree Protocol (RSTP). Unit  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...TFS permissions. Identify solutions to common permission problems. Unit 3: Print Resources: Administering Duration: 2 Hour(s) Identify the features of printing components. Share a printer for multiuser access. Locate a specific printer for administration. Identify the role of managing printer permissions. Assign printer permissions to users or groups. Connect a computer to a  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...TFS permissions. Identify solutions to common permission problems. Unit 3: Print Resources: Administering Duration: 2 Hour(s) Identify the features of printing components. Share a printer for multiuser access. Locate a specific printer for administration. Identify the role of managing printer permissions. Assign printer permissions to users or groups. Connect a computer to a  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...ks. Identify solutions to common data storage management problems. Unit 2: Remote Administration of Shared Folders Duration: 1 - 2 Hour(s) Identify the functions of the shared Folders subfolders of the Computer Management tool. Connect to a computer at a remote location. Monitor shares on a remote computer. Share a folder on a remote computer. Modify permissions for a shared  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...ks. Identify solutions to common data storage management problems. Unit 2: Remote Administration of Shared Folders Duration: 1 - 2 Hour(s) Identify the functions of the shared Folders subfolders of the Computer Management tool. Connect to a computer at a remote location. Monitor shares on a remote computer. Share a folder on a remote computer. Modify permissions for a shared  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization Course Overview This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...ts that can be used to troubleshoot accessibility service problems. Procedural Steps: Most of the accessibility service problem Configure desktop settings by using Control Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology.  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...use a specified IP address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server. Install NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...use a specified IP address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server. Install NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...licy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software  more...

Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation ...ter account naming and management. Identify solutions to problems that commonly arise during the installation of RIS. Unit 3: RIS Image Management Duration: 2 Hour(s) Identify the features of image management for remote installations. Identify the functions of answer files in configuring a CD-based image for installing Windows 2000 Professional. Identify the features of the Setup  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ct a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard. Delete a recovery agent from the  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...ct a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard. Delete a recovery agent from the  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... the Terminal client. Troubleshoot network connectivity problems by using the utilities provided by Windows 2000 and TCP/IP. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, &  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... the Terminal client. Troubleshoot network connectivity problems by using the utilities provided by Windows 2000 and TCP/IP. C ontent Emphasis Skills-Based A udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, &  more...

GroupWise 5 5 Admin Part 3--System Maintenance Course Overview The GroupWise System Administration curriculum is designed to teach students the fundamentals of administering a GroupWise system. This final course in the 3-part series will give students the skills and knowledge needed to perform routine GroupWise 5.5 administration tasks as well as client and database maintenance. L earn To: Identify GroupWise system objects and how  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...the methods used to troubleshoot workstation registration problems with the corresponding definition. Create a user policy package with the Workstation Import Policy enabled using NetWare Administrator. Import workstations manually using NetWare Administrator. Re-register a workstation using Windows Explorer. View the effective policy of a user object using NetWare Administrator. Configure  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...or. Sequence the guidelines for resolving policy package problems in the order in which they are applied. View the trusted tree on a Windows 95/98 workstation using the REGEDIT command. Unit 2: Managing Remote Workstations Duration: 2 - 3 Hour(s) Identify the tasks that must be completed before beginning a Remote Management session. Assign a required Remote Management right using  more...

Cisco Internetwork Troubleshooting Part 1 ... their associated logical layers. Identify symptoms of problems that occur at the physical layer. Identify symptoms of problems that occur at the data link layer. Match Cisco commands used to isolate physical and data link layer problems with their functions. Identify commands used to resolve problems at the physical and data link layers. Sequence the steps to resolve a problem  more...

Cisco Internetwork Troubleshooting Part 2 ...e OSI model. Learn To: Identify symptoms of problems occurring at the network layer. Identify functions of network layer commands. Identify functions of commands for isolating Address Resolution Protocol (ARP) and routing table problems. Identify guidelines for isolating problems at the network layer. Isolate an access list problem at the network layer. Isolate an  more...

Exchange 2000 Server--Part 2 Configuring ...se will also focus on troubleshooting client connectivity problems. L earn To: Identify the features of the Information Store (IS). Identify the features of multiple databases and storage groups. Identify the features of data recovery and transaction logging. Identify the browsers that are supported by Microsoft Outlook Web Access. Identify the issues that affect the secure  more...

Exchange 2000 Server--Part 4 Connectivity ...ectivity and diagnosing and resolving client connectivity problems. L earn To: Identify the features of routing groups. Identify the conditions under which multiple routing groups are used. Identify the features of routing group topologies. Configure Outlook 2000. Configure Outlook Web Access clients. Configure Post Office Protocol version 3 (POP3) clients. Identify the  more...

Exchange 2000 Infrastructure Design--Part 2 ... Identify methods of troubleshooting DNS name resolution problems. Identify the features of collaboration components. Identify the key features of Chat Service. Identify the key features of the Instant Messaging service. Identify the guidelines for determining when to use public folders. Identify the key features of multiple public folder trees Identify the functions and features  more...

Exchange 2000 Infrastructure Design--Part 4 ...e deployment of Exchange 2000 server and the resolving of problems that may occur with during the process of deployment. T otal Learning Time 8 Hour(s) Course Contents Unit 1: Network Structure Duration: 2 Hour(s) Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Create a  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 Course Overview This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring.  more...