Online Procedures Used eLearning Training

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design  more...

Critical Thinking Skills for Managing Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...

Offers Contracts and Organizational Exit HRCI PHR Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's  more...

Interviewing and Hiring Practices This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and  more...

OS 390 SMPE Maintaining System Software This course is designed to introduce the inexperienced user to procedures used to install system software (SYSMODs), using SMP/E. Specifically, it deals with installation command processing, SMP/E processing analysis and correction techniques, installing functions, and using SMP/E dialogs. This course primarily for system programmers who have no prior practical experience with SMP/E, and who will  more...

Adobe InDesign CS2 Getting Started This course teaches fundamental concepts and skills for working with Adobe InDesign CS2 to create professional documents. In this course, you will learn about the capabilities and tools of InDesign and you are introduced to the software interface. You will also learn about the basic commands and procedures used to create and save basic InDesign documents. By the end of this course, you will be  more...