Instructor Led Process Training in Egypt - Training Resources
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Upcoming Process Training Classes
| Title | Start Date | City | State | Country |
| Training Needs Assessment | ||||
| Sunday, December 6, 2009 - [Register] | Cairo | AL | Egypt | |
| Performance Appraisal | ||||
| Sunday, December 6, 2009 - [Register] | Cairo | AL | Egypt | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Contacts Plus
AT&T Certificate for Call Center Team Leaders
Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let
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Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let
more...
Problem solving and decision making
... Solving definition.
Learn Effective problem solving process
Recognize Effective Problem Solving Strategy
Identify Creative Decision making definition
Learn Effective Steps in Decision-Making Process
Understand Group Roles and Responsibilities in Making Decisions
Learn ways to Overcome Barriers to Effective Decision Making
Identify Managing Group Decision
more...
... Solving definition.
Learn Effective problem solving process
Recognize Effective Problem Solving Strategy
Identify Creative Decision making definition
Learn Effective Steps in Decision-Making Process
Understand Group Roles and Responsibilities in Making Decisions
Learn ways to Overcome Barriers to Effective Decision Making
Identify Managing Group Decision
more...
Quality calibration and call monitoring
...calibration and Call Monitoring program with the coaching process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Score Calls.
Understand objective measurement.
Clarify Objective and Impartial Feedback.
Understand the basics of recording and assessment of live data.
Prepare real time data.
Using web based
more...
...calibration and Call Monitoring program with the coaching process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Score Calls.
Understand objective measurement.
Clarify Objective and Impartial Feedback.
Understand the basics of recording and assessment of live data.
Prepare real time data.
Using web based
more...
Workforce management
...ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand workforce
more...
...ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand workforce
more...
Interviewing Skills
...ory Success Factors
Identify Beginning the Selection Process
Recognize the relationship between the Resume and the Interview .
Be Aware of the right questions, Pre-Employment Tests and checking references.
Be Familiar with Pre-Employment Tests.
Master the Models and Types of interviews.
Recognize Interviewing Pitfalls to Avoid.
Master Keys to control
more...
...ory Success Factors
Identify Beginning the Selection Process
Recognize the relationship between the Resume and the Interview .
Be Aware of the right questions, Pre-Employment Tests and checking references.
Be Familiar with Pre-Employment Tests.
Master the Models and Types of interviews.
Recognize Interviewing Pitfalls to Avoid.
Master Keys to control
more...
Reward and Compensation
...y to the next level. In this course youa ll identify the process to apply the best reward system.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Be aware of the role of compensation and rewards in modern Organization
Utilize the concept of cot to best serve your company.
Knowing various causes for labour turnover
more...
...y to the next level. In this course youa ll identify the process to apply the best reward system.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Be aware of the role of compensation and rewards in modern Organization
Utilize the concept of cot to best serve your company.
Knowing various causes for labour turnover
more...
Change Management
a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a
Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive.
This program provides the knowledge and skill practice to empower
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a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a
Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive.
This program provides the knowledge and skill practice to empower
more...
Customer Focused Selling Skills
...en the customer and your salespeople throughout the sales process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Determine the meaning and significance of customer-focused selling in your workplace.
Develop relationship with customers based on trust and credibility.
Identify the needs and preferences of your
more...
...en the customer and your salespeople throughout the sales process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Determine the meaning and significance of customer-focused selling in your workplace.
Develop relationship with customers based on trust and credibility.
Identify the needs and preferences of your
more...
Customer Loyalty and Retention Program
...about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a customer satisfaction
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...about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a customer satisfaction
more...
AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T Certificate for Call Center Team Leaders
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
Communication Skills Program
...th the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity, in this program we will cover the basic process of communication and then we will cover some of the most difficult communication issues, how to
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From SETTEC
Train the Trainer
The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn:
* The learning process and learning styles
* Plan and prepare for training programmes
* Understand how to effectively deliver training programmes
* Be better able to
more...
The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn:
* The learning process and learning styles
* Plan and prepare for training programmes
* Understand how to effectively deliver training programmes
* Be better able to
more...
Maximizing Innovation And Problem Solving
The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.
more...
The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.
more...
Integrated Strategic Planning
The workshop aims at providing participant with the management
process and the basic required skills to develop their managerial level.
more...
The workshop aims at providing participant with the management
process and the basic required skills to develop their managerial level.
more...
Introduction to Lean Production and Six Sigma
The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean
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The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean
more...
Recruitment and Head Hunting
The headhunting importance evolve from Being able to head-hunt allows you to handle vacancies that you would otherwise find impossible. It ensures that the candidates you put forward are the best available. Head-hunted candidates are highly in demand and unlikely to be available in the usual way the HR segment targeted for Head hunting are of a very rare skills and of exclusive quality.
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The headhunting importance evolve from Being able to head-hunt allows you to handle vacancies that you would otherwise find impossible. It ensures that the candidates you put forward are the best available. Head-hunted candidates are highly in demand and unlikely to be available in the usual way the HR segment targeted for Head hunting are of a very rare skills and of exclusive quality.
more...
Business Process Reengineering
...Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide
more...
...Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide
more...
Quality Assurance and Management
Participants will be trained to gain:
* An understanding of the basic quality concepts.
* The ability to use quality tools for data analysis.
* Knowledge of alternative quality measures.
* The ability to use quality measurement and
control tools.
* The ability to identify quality
improvement opportunities.
* Knowledge of quality assurance and management systems.
* The
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Participants will be trained to gain:
* An understanding of the basic quality concepts.
* The ability to use quality tools for data analysis.
* Knowledge of alternative quality measures.
* The ability to use quality measurement and
control tools.
* The ability to identify quality
improvement opportunities.
* Knowledge of quality assurance and management systems.
* The
more...
Balanced Scorecards
...tem that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda s leading businesses. We can conveniently think of BSC as consisting of 10 steps.
* Clarify the vision.
* Develop business unit.
more...
...tem that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda s leading businesses. We can conveniently think of BSC as consisting of 10 steps.
* Clarify the vision.
* Develop business unit.
more...
ISO 10002 Guide for Customer Handling
...l Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service - guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer. ISO 10002: 2004, Quality Management - Customer
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...l Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service - guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer. ISO 10002: 2004, Quality Management - Customer
more...
Tenders andContracts Management
* Upon the completion of this course, candidates will be able to:
o Conduct an End-to-End procurement process
o Use the different procurement tools and techniques
o Be better negotiators
o Identify which type of contract to use, and when
o Have better command of Contract Management
o Better manage bidding and tendering processes
more...
* Upon the completion of this course, candidates will be able to:
o Conduct an End-to-End procurement process
o Use the different procurement tools and techniques
o Be better negotiators
o Identify which type of contract to use, and when
o Have better command of Contract Management
o Better manage bidding and tendering processes
more...
Training Needs Assessment
...process through which a person become aware of personal career related attributes and the lifelong series of stages that contribute to his career fulfillment.
Benefits of Applying TNA in your organization
* Adds information about individual interests , preferences
and the like to data
* Provide career path information
* Adds individual growth orientation
* Adds development
more...
...process through which a person become aware of personal career related attributes and the lifelong series of stages that contribute to his career fulfillment.
Benefits of Applying TNA in your organization
* Adds information about individual interests , preferences
and the like to data
* Provide career path information
* Adds individual growth orientation
* Adds development
more...
Performance Appraisal
...servations and understanding of the performance appraisal process helped reduce a monumental task into something much more manageable.
The term performance appraisal has been called by many names, including performance review, performance evaluation, personnel rating, merit rating, employee appraisal or employee evaluation. A performance appraisal has been defined as any personnel decision
more...
...servations and understanding of the performance appraisal process helped reduce a monumental task into something much more manageable.
The term performance appraisal has been called by many names, including performance review, performance evaluation, personnel rating, merit rating, employee appraisal or employee evaluation. A performance appraisal has been defined as any personnel decision
more...
ISO 9001-2000 Quality Management Systems and Implementation
The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.
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The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.
more...
From WELDECC
Visual InspectionVT
Course Objective:
The course aims at introducing
engineers, inspectors and senior
welding supervisors to the
process of visual inspection of
welds including assuring the
compliance with the standards
and codes requirements.
Course
Syllabus of the training course is prepared according the
Recommended Practice of the American Society of Non-
Destructive Testing (SNT-TC-1A). The exams are
more...
Course Objective:
The course aims at introducing
engineers, inspectors and senior
welding supervisors to the
process of visual inspection of
welds including assuring the
compliance with the standards
and codes requirements.
Course
Syllabus of the training course is prepared according the
Recommended Practice of the American Society of Non-
Destructive Testing (SNT-TC-1A). The exams are
more...
Ultrasonic Testing Levels III
...nother standard or code, it could be used in the training process as a substitute to Section V.
4. Each candidate has to pass three exams: General, Specific and practical.
5. Certificates are issued and offered to the candidates who satisfy the certification requirements (attending training programs and passing the exams). The certificates will be signed by Level III inspector.
6.
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...nother standard or code, it could be used in the training process as a substitute to Section V.
4. Each candidate has to pass three exams: General, Specific and practical.
5. Certificates are issued and offered to the candidates who satisfy the certification requirements (attending training programs and passing the exams). The certificates will be signed by Level III inspector.
6.
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RADIOGRAPHIC TESTING level I II
The main objective of the course is to
train, qualify and certify personnel to
Levels I & II inspectors in the
Nondestructive Radiographic Testing
techniques: The training and
certification process is performed
according to the American Society of
Nondestructive Testing Recommended
Practice No SNT-TC-1A.
This certificate will enable candidates to start working directly after recieving the
more...
The main objective of the course is to
train, qualify and certify personnel to
Levels I & II inspectors in the
Nondestructive Radiographic Testing
techniques: The training and
certification process is performed
according to the American Society of
Nondestructive Testing Recommended
Practice No SNT-TC-1A.
This certificate will enable candidates to start working directly after recieving the
more...
From XTrack Egypt
Problems and desicions
This course is designed for middle management. It identifies problems and its solving skills. It also helps them to identify the different desicion making styles and hidden traps.
Program content:
*Problem definition and analysis. *Problem solving skills and styles.
*Decision making process and styles. *Decision matrix tree.
*Hidden trap. *Real problem case study workshops.
*S & M action plan
more...
First time managers
This program is designed for all first time managers, specially those who deal with sales people. it identifies different subordinates potential, motives & helps them to develop trust and strong relation with them through coaching.
Upon completion, managers will be able to produce their annual plan to coach & develop their subordinates.
Program contents:
*overview on management
more...
Behaviour Based Selling
this course goes beyond tradition selling to interpersonal focused selling by using micro marketing principles to profile the customers and be able to move customers through the adoption
process and maintain long term profitable business
program contents:
pitfalls of traditional selling
personality styles.
adoption process & styles.
Market Segmentation
targeting the right
more...
Competency Based Selling
This program will introduce to participants the key competencies each and every sales person need to master in order to be able to generate sales and achieve progress in his career through a 2 days full of activity, practice, games, workshops, and a lot of fun and enthusiasm. The program starts by an introduction to general then specific business understanding and tackles each area of the selling
more...
online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
