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Instructor Led Process Training in Egypt

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Process Training Seminars and Classes

From Contacts Plus

AT&T Certificate for Call Center Team Leaders

The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you more...

Interviewing Skills

...ory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment Tests. Master the Models and Types of interviews. Recognize Interviewing Pitfalls to Avoid. Master Keys to control more...

Communication Skills Program ...th the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity, in this program we will cover the basic process of communication and then we will cover some of the most difficult communication issues, how to more...

Problem solving and decision making

... Solving definition. Learn Effective problem solving process Recognize Effective Problem Solving Strategy Identify Creative Decision making definition Learn Effective Steps in Decision-Making Process Understand Group Roles and Responsibilities in Making Decisions Learn ways to Overcome Barriers to Effective Decision Making Identify Managing Group Decision more...

Quality calibration and call monitoring

...calibration and Call Monitoring program with the coaching process. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Score Calls. Understand objective measurement. Clarify Objective and Impartial Feedback. Understand the basics of recording and assessment of live data. Prepare real time data. Using web based more...

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Workforce management

...ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand workforce more...

Reward and Compensation

...the next level. In this course youa ™ll identify the process to apply the best reward system. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Be aware of the role of compensation and rewards in modern Organization Utilize the concept of cot to best serve your company. Knowing various causes for labour turnover more...

Change Management

a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa ™s ability to survive and remain competitive. This program provides the knowledge and skill practice to more...

Customer Focused Selling Skills

...en the customer and your salespeople throughout the sales process. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Determine the meaning and significance of customer-focused selling in your workplace. Develop relationship with customers based on trust and credibility. Identify the needs and preferences of your more...

Customer Loyalty and Retention Program

...about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon a customer satisfaction more...

Complain Handling and Resolution ...rs at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal complaint-handling policy & how can it be used to analyze customer needs and create customer value? So effective and efficient complaint management is essential to the provision of quality service and to establish and maintaining a harmonious and more...

Building Relationships for Success in Sales ...les relationships and finding personal fulfillment in the process. Enjoy more sales success. Program Contents: How to get people to like you. Influences in forming relationships. Building customer relationships. Self-disclosure. How to win friends and influence people. Communication skills. Sending the right non-verbal messages. Managing mingling. Networking effectively. more...

The Art of Delegating Your Workforce ...ho to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Clearly identify how delegation fits into your job and how it can make you more successful. Identify opportunities within the scope of more...

Human Resources Training for the non HR Managers ...and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline). How You Will Benefit, objectives: By the end of the program, participant will be familiar with; The latest trends in the more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results ...Recognize the importance of preparing for the negotiation process, regardless of the circumstances. Identify the various negotiation styles and their advantages and disadvantages. Develop strategies for dealing with tough or unfair tactics. Gain skill in developing alternatives and recognizing options. Have the opportunity to practice the a how toa of these skills in a supportive more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace ... wheel and how it applies to anger. Develop a seven-step process for managing your anger and othersa ™ anger. Have better communication and problem solving skills, which will reduce frustration and anger. Develop some other ways of managing anger, including coping thoughts and relaxation techniques. Be familiar with the nine components of an organizational approach to managing anger, more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review ...ther they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this two days workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision. How You Will Benefit, objectives: By the end of the program, participant will more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills ... growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer ...s need to develop, and to get you started on the learning process in an interactive and fun environment. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the essential background for trainers to have. Explore how being genuine enhances training. Identify the elements of good questions. Understand how to apply listening more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works ... and correct. We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

Conducting Effective Performance Reviews ...ecognize the importance of having a performance appraisal process for employees. Understand how to work with employees to set performance standards and goals. Develop skills in observing and giving feedback, listening and asking questions, for improved performance. Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere. Develop more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

Change and How to Deal With It Change and How to Deal With It Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by more...

The Art of Making Meetings Work ...ng step that makes meeting time more effective. Identify process tools that can help create an open and safe forum for discussion. Develop and practice techniques for handling counterproductive behavior. Program Contents: The basics for effective meetings. The best and the worst of meetings. Holding productive meetings. Preparing for meetings. Agendas. Setting the place. Leading a more...

Dealing with Difficult People Dealing with Difficult People Target Audience: All staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in more...

AT&T Certificate for Call Center Team Leaders

Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let more...

From SETTEC

Finance for Non-Financial Managers

By the end of this course, you will be able to: a Understand basic accounting principles and terminology a Determine the nature and objectives of financial management a Define accounting as an information system. a Understand the process of finance and investment decision making a Analyze enterprisea ™s liquidity, profitability and activity strength a Identify uses and more...

ISO 9001-2008 Quality Management Systems and Implementation

The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. more...

Performance Appraisal

...servations and understanding of the performance appraisal process helped reduce a monumental task into something much more manageable. The term performance appraisal has been called by many names, including performance review, performance evaluation, personnel rating, merit rating, employee appraisal or employee evaluation. A performance appraisal has been defined as any personnel decision more...

Balanced Scorecards

...tem that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda ™s leading businesses. We can conveniently think of BSC as consisting of 10 steps. * Clarify the vision. * Develop business unit. more...

Introduction to Lean Production and Six Sigma

The objectives of this course are to introduce participants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean more...

Train the Trainer

The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn: * The learning process and learning styles * Plan and prepare for training programmes * Understand how to effectively deliver training programmes * Be better able to more...

Training Needs Assessment

...process through which a person become aware of personal career related attributes and the lifelong series of stages that contribute to his career fulfillment. Benefits of Applying TNA in your organization * Adds information about individual interests , preferences and the like to data * Provide career path information * Adds individual growth orientation * Adds development more...

Integrated Strategic Planning

The workshop aims at providing participant with the management process and the basic required skills to develop their managerial level. more...

Business Process Reengineering

...Process Reengineering (BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in key performance indicators like cost, quality, cycle time, and customer satisfaction. The latest information technology is implemented in new designs to provide breakthrough results in the vital performance measures. BPR has gained, over the past decade, wide more...

Maximizing Innovation And Problem Solving

The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges. more...

ISO 10002 Guide for Customer Handling

...l Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations on those occasions when the customer is dissatisfied with a product or service - guidelines for handling complaints in a manner that gives optimal results for both the organization and unhappy customer. ISO 10002: 2004, Quality Management - Customer more...

Recruitment and Head Hunting

The headhunting importance evolve from Being able to head-hunt allows you to handle vacancies that you would otherwise find impossible. It ensures that the candidates you put forward are the best available. Head-hunted candidates are highly in demand and unlikely to be available in the usual way the HR segment targeted for Head hunting are of a very rare skills and of exclusive quality. more...

Quality Assurance and Management

Participants will be trained to gain: * An understanding of the basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The more...

Tenders andContracts Management

* Upon the completion of this course, candidates will be able to: o Conduct an End-to-End procurement process o Use the different procurement tools and techniques o Be better negotiators o Identify which type of contract to use, and when o Have better command of Contract Management o Better manage bidding and tendering processes more...

From WELDECC

Visual InspectionVT

Course Objective: The course aims at introducing engineers, inspectors and senior welding supervisors to the process of visual inspection of welds including assuring the compliance with the standards and codes requirements. Course Syllabus of the training course is prepared according the Recommended Practice of the American Society of Non- Destructive Testing (SNT-TC-1A). The exams are more...

Ultrasonic Testing Levels III

...nother standard or code, it could be used in the training process as a substitute to Section V. 4. Each candidate has to pass three exams: General, Specific and practical. 5. Certificates are issued and offered to the candidates who satisfy the certification requirements (attending training programs and passing the exams). The certificates will be signed by Level III inspector. 6. more...

RADIOGRAPHIC TESTING level I II

The main objective of the course is to train, qualify and certify personnel to Levels I & II inspectors in the Nondestructive Radiographic Testing techniques: The training and certification process is performed according to the American Society of Nondestructive Testing Recommended Practice No SNT-TC-1A. This certificate will enable candidates to start working directly after recieving the more...

From Next Levels Consulting

Conflict Management ...an -Understand all six phases of the conflict resolution process -Understand the five main styles of conflict resolution -Be able to adapt the process for all types of conflicts -Be able to break out parts of the process and use those tools to prevent conflict -Be able to use basic communication tools, such as the agreement frame and open questions -Understand basics of Emotional more...

Team Building Skills ...rticipants should be able to: -Describe the teambuilding process (Forming, Storming, Norming, and Performing). -Explain the four basic behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication. -Identify team strengths and opportunities for improvement. Course Outlines -Joining Forces: What Makes a Team -The more...

Negotiation Skills ...ation outcomes. -List the eight steps of the negotiation process. -Understand and identify different behavioral styles and adapt as necessary. -Apply techniques for successful negotiation by successfully answering case studies and participating in practice cases. -Recognize dirty tricks and tactics. -Demonstrate the use of successful concession making. -Develop an action plan to improve more...

Effective Marketing Communication ... which can be applied to most promotional situations. The process should be treated in the manner of integrated marketing communication such that no element of communication with customers, consumers, employees, stakeholders or society at large is forgotten. The whole process should be managed and coordinated for consistency, good timing, and cost effectiveness. At this programs conclusion, more...

Pricing Strategy and Decisions ...creased role of non-price factors in the modern marketing process, price remains a critical marketing element, especially in highly competitive markets. Competition and more sophisticated buyers have forced many retailers to lower prices and in turn place pressure on manufacturers. Further, there has been increasing buyer awareness of costs and pricing, and growing competition within the more...

New Product and Brand Decisions ...n procedures at each stage of the new product development process. At this programs conclusion, participants should be able to successfully develop, market and manage new products N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -New-product options and challenges in new-product development. -Managing the development more...

Marketing Information Marketing Research and Market Demand ...ords and marketing intelligence. -The marketing research process (especially steps 2 and 3). -Vocabulary for demand measurement, estimating current demand, estimating future demand. * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Marketing Professionals not less than five years of work more...

Know Your Customer Understanding Buyer Behavior ...onal Factors, Psychological Factors -The buying decision process- the five-stage model a Problem recognition a Information search a Evaluation of alternatives a Purchase decision a Post-purchase behavior -Business-to-business (B2B) buying behavior a Is B2B buying behavior different from that of B2C? a Business-to-business buying situations * All courses are delivered by more...

Marketing Strategy and Planning .... -The five steps of in the strategic marketing planning process a analyze marketing opportunities a select target market a developing marketing strategies a Planning marketing mix a Managing the marketing effort * All courses are delivered by Certified instructors (please contact us for more details about instructora ™s qualifications) Target Audience: Marketing more...

Fundamental Marketing Concepts ...ting as something that happens at the end of the business process a after the product has been produced, packaged and distributed. At that moment, some believe, one injects a little marketing so that the product will sell. All these ill-informed people are partly right a these functions, like advertising and selling, are a part of marketing, but not marketing in them. At this programs more...

Defining Marketing The Art of Marketing ...cipants to the basic elements of the marketing management process. -Identify and solve many business problems by using a marketing perspective. -This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that it plays in organizations. N. B. Content can be modified (Customized) more...

Introduction to Psychometrics ... and Learning Objectives: Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale. Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to aid you in your decisions more...

Talent Performance Management ...based performance evaluation -The Performance Management Process -Coaching & Feedback -The Link between Performance, Job success profile and compensation -The link between Performance & Development -The 70-20-10 Rule -Talent Assessment & Talent Categories * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) more...

ITIL V3 CSI ...ement stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Continual Service Improvement -Continual Service Improvement Principles -Continual Service Improvement Process -Continual Service Improvement Methods and Techniques -Organization for Continual Service Improvement -Technology for Continual more...

Effective Change Management Duration: 3 days Description and Learning Objectives After attending this program participants will be able to understand that: Change is ever-present in our society. It is the only constant we can count on. How well employees deal with these changes will make or break the organizations ability to survive and remain competitive. N. B. Content can be modified (Customized) as per customers more...

Managing Difficult People ...The Best Maintenance: Preventing Problems -The Five-Step Process: Conflict -Attitude Adjustments: Changing Yourself -How to Calm Down: Managing Anger -Just Relax: De-Stressing Options * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Managers, Supervisors, customer service agents more...

ITIL V3 Foundation

...prehension) a Generic Concepts (Awareness) a Selected Processes (Awareness) a Selected Roles (Awareness) a Selected Functions (Awareness) a Technology and Architecture (Awareness) a ITIL Qualification scheme (Awareness) a Preparation for examination * All ITIL courses delivered by Certified & Accredited instructors (Please contact us for more details about instructora ™s more...

From Quality Academy Egypt

Lead Auditor ISO 9001 (QMS)

...mplementing an audit system and the auditor's role in the process Management's role in reviewing the effectiveness of the overall quality system Planning and managing a process based audit: - resources and timing - use of checklists - selection of audit teams Conducting the audit - skills, techniques and auditor competence: - evaluating the significance of audit findings - more...

From Career Development organization (CDO)

Human Resources Management Diploma at Career Development Organization CDO ...uman resource issues. We will walk you through the hiring process, conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline)., and we shall also discuss Performance appraisal for Setting work standards, Assessing the employeea ™s actual performance relative to these standards, Providing feed more...

From XTrack Egypt

Problems and desicions This course is designed for middle management. It identifies problems and its solving skills. It also helps them to identify the different desicion making styles and hidden traps. Program content: *Problem definition and analysis. *Problem solving skills and styles. *Decision making process and styles. *Decision matrix tree. *Hidden trap. *Real problem case study workshops. *S & M action plan more...

First time managers This program is designed for all first time managers, specially those who deal with sales people. it identifies different subordinates potential, motives & helps them to develop trust and strong relation with them through coaching. Upon completion, managers will be able to produce their annual plan to coach & develop their subordinates. Program contents: *overview on management more...

Behaviour Based Selling this course goes beyond tradition selling to interpersonal focused selling by using micro marketing principles to profile the customers and be able to move customers through the adoption process and maintain long term profitable business program contents: pitfalls of traditional selling personality styles. adoption process & styles. Market Segmentation targeting the right more...

Competency Based Selling This program will introduce to participants the key competencies each and every sales person need to master in order to be able to generate sales and achieve progress in his career through a 2 days full of activity, practice, games, workshops, and a lot of fun and enthusiasm. The program starts by an introduction to general then specific business understanding and tackles each area of the selling more...

From Task

Certified International Supply Chain Manager CISCM Module 1 Introduction to Logistics and Supply Chain Management Module 2 Relationship between Purchasing and Supply Chain Management Module 3 the Domestic and International Transportation Systems Module 4 Production Planning and Scheduling Module 5 Inventory Management and Warehousing Module 6 Physical Distribution Management Module 7 Logistics Structure and Productivity, Quality more...

From Business Excellence Center - BEC

Lean Six Sigma Black Belt Course ...edge they need for the exceptional leadership of business process improvement projects. Upon completing each module of the training, participants immediately apply concepts and tools taught in training to their real-life improvement projects. The program combines the Lean tools with Six Sigma, in order to produce a program that brings both short-term results - through the power of Lean - and more...

Lean Six SIgma Green Belt

...---------------------------------------- Description: Process improvement Lean Six Sigma provides a competitive advantage. It is a technology for managing and improving business processes; which operate at the lowest cost; standardized; consistent with customer requirements; on time every time and with reliable quality. Achieved by benchmarking process and product capability to attain a more...

From Deep Impact Coaching

Assessment Center ...ooled in a meeting among the assessors or by an averaging process. In discussion among assessors, comprehensive accounts of behavior, often including ratings, are pooled. The discussion results in evaluations of the performance of the assessees on the dimensions or other variables . Assessment Center Exercises Analysis Exercise This type of written exercise presents the more...

From Quest

Coaching Life Executive Teams Organizational Relationship ...n organizations. There are two clients in the coaching process: the first is the executive individual to be coached and the second is the organization who is facilitating the coaching process in anticipation of gaining key business benefits. It is therefore quiet important to understand the key organizational objectives expected as an outcome from the coaching process. The executive coach more...

From Tamayoz Training

Delegation Management Process This course is designed for medium managerial and top management level staff, to be aware with delegation role & how to delegate, to who and when and how to monitor & evaluate the performance more...

From Business Improvement Solutions

lean six sigma green belt certificate ... and demonstrate competency in Lean Six Sigma methods of process improvement. Over the course of the workshop you will have the opportunity to work with and complete a work related project that meets or exceeds the identified goals and measures for improvement. The responsibilities of a Green Belt include: a Helping to direct, conduct, collect data, and analyze data from experiments and more...