Instructor Led Process Training in United Kingdom - Training Resources

Telesales For Success This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Project Management Course This one day Public Project Management Course is an opportunity for individuals to look at the way they handle and manage their projects. A practical look at creating productive teams, diffusing conflict, getting quick buy-in and effective delegation to move projects forward. There are any number of good project management processes out there but, as always, a process is only as good as the  more...

Project Management Skills Training This one day Public Project Management Course is an opportunity for individuals to look at the way they handle and manage their projects. A practical look at creating productive teams, diffusing conflict, getting quick buy-in and effective delegation to move projects forward. There are any number of good project management processes out there but, as always, a process is only as good as the  more...

Business Selling and Pitching Course This one day Public Business Selling and Pitching Course will help you move from competent to brilliant when getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to new clients. Let's be honest: if you didn't win the pitch you failed to fully demonstrate your ability to meet the client's needs. You didn't sell yourself.  more...

Business Selling and Pitching Skills Training This one day Public Business Selling and Pitching Course will help you move from competent to brilliant when getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to new clients. Let's be honest: if you didn't win the pitch you failed to fully demonstrate your ability to meet the client's needs. You didn't sell yourself.  more...

Appraisal Training and Performance Management Skills Training ...l of employees. The course focuses on "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you to help develop the skills and confidence of the person being appraised. This course will enable you to give honest  more...

Appraisal Training and Performance Management Course ...l of employees. The course focuses on "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you to help develop the skills and confidence of the person being appraised. This course will enable you to give honest  more...

Adobe Illustrator ...te Objects - Free Transform Tool Colour - Creating Process Colours - Specifying Spot Colours - Choosing Pantone Colours - Using The Swatches Palette - Adding & Deleting Swatches - Applying Fill & Stroke Colour Exploring The Stroke Options - Copying Colour Attributes - To Different - Objects - Using The Eyedropper Tool - Using The Paintbucket Tool Creating Blends  more...

Introduction to Macromedia Dreamweaver ...fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages - tables - graphics - links to other websites, PDF documents & email addresses - behaviours (inc mouseover effects & sounds) - many other essential web design techniques By the end of the course, students will have created an entire website in  more...

Adobe Acrobat ...iew, and exchange comments Speed up the document review process by making comments directly on the Adobe PDF file, and then gather and summarise comments from other reviewers. Add interactivity to your PDF documents Create hyperlinks/ bookmarks within a document & to external documents/ websites Annotate your PDF files with custom stamps Create a custom stamp and use it to  more...

Advanced QuarkXpress ... Creating books Colour Advanced - Features of spot & process models Colour management preferences - Introduction to Trapping - Setting trapping preferences - Trapping exceptions colour by colour - Trapping exceptions item by item PDF - Importing PDf files - Exporting PDf files Pre-Press Checks - Font/picture usage - Colour separation - Collect for output - Proof printing -  more...

Sage Payroll ...lying Rates of Pay Entering Year-To-Date Values The Processing Date Entering Payments (Month 10) Pre-Update Reports Updating Records Hourly Rates of Pay Manual SSP Calculations Process, Update & Reset Payments A New Employee Paid Weekly Outline View Process & Update (Week 51) An Employee Leaves Payment by BACS Process & Update (Month 12 &  more...

Facilitation Skills Effective facilitation is an essential function of any organisation s team management. It enables team members to own and achieve strategic objectives, to make decisions and solve problems - thus maximising and sustaining productivity. The facilitator s role is vital in ensuring the success of workshop style meetings, as they are responsible for the effective planning, execution and follow-up of  more...

Interviewing Skills Interviewing techniques are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with  more...

Effective Inductions ...e to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither motivating nor effective. Any  more...

Delegation Skills This course will enable participants to achieve more at work and to empower colleagues by learning to delegate more effectively. It will help them to overcome any inhibitions about delegation, and demonstrate the benefits of delegating important and stretching tasks. It is particularly recommended for anyone required to manage, to motivate or to lead others at work, whether they are a part of the  more...

Negotiation Skills The development of on-going professional relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will enable delegates to become effective negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with  more...

Introduction to Team Leadership and Management ... the needs of the individuals within the team, and on the process of team development. Most importantly, it will identify the roles and responsibilities of the team leader/manager in keeping the team on track, and functioning effectively. It is recommended for anyone who is an aspiring or new team leader - whether your goal is to manage a team in the future, or whether you have been leading a  more...

P3O Foundation Our P3O Foundation course covers the basics of the Office of Government Commerce (OGC) Portfolio, Programme and Project Offices (P3O) model. The purpose of this model is to provide universally applicable guidance, including principles, process, and techniques, which will enable individuals and organisations to successfully establish, develop and maintain appropriate support structures.  more...

PRINCE2 Foundation ...ing course. A key element of the course is the PRINCE2 process model using the PRINCE2 Trigger Map. Delegates will be shown how the model is set up, how project activities and project roles are linked together and how PRINCE2 deals with exceptions that are imminent to occur in any kind of project. At the end of the course delegates take the PRINCE2 Foundation certification exam (if  more...

Business Improvement Review - Accreditation Programme ...nts. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by functional specialists to provide an integrated diagnostic approach. Using the  more...

Get seen on the web - internet marketing for freelance professionals So you have a website and need to generate traffic and promote yourself. The difference between a real shop and a web site is that most real shops have 'passing trade' on the we that rarely happens - and certainly not enough to run your business for you. In the powerful workshop Mike will demonstrate how he has raised his web presence to over 30,000 unique visitors per month (more than many  more...

Organisational Development Diagnostics for internal consultants Do you need to develop strategic capability in the use of diagnostic tools? Fed up with SWOT PEST & others that just do not deliver? This workshop is designed for internal consultants to carryout an in-depth and credible review on the key processes. Based upon academic research, this process has been refined & proven in the field. Used with 100's of companies our approach uses a unique blend  more...

Facilitation Skills Training ...ering solutions. A facilitator provides the structure and process a enabling groups to function effectively and make high-quality decisions. This two day Facilitation training course is highly participative and designed to help delegates achieve a practical understanding of the process and skills of facilitation. Delegates on this facilitation training course will receive a a  more...

PRINCE2 Practitioner Conversion Training PRINCE2a (PRoject IN Controlled Environments) is a project management methodology designed to ensure that a project meet its objectives, within constraints and delivers stated benefits. This 2 day PRINCE2 Practitioner Conversion training course is designed to provide you with a detailed understanding of the PRINCE2 Objective Practitioner Examination. This will be achieved during the  more...

Programme Management Training Sometimes the work needed to achieve a key organisational objective will be far greater than can be easily organised & carried out in a single project. As a result the organisation will undertake a programme that consists of a number of inter-related projects. Programme Management is the co-ordinated management of a portfolio of projects to achieve a set of objectives. Programme Management  more...

Dreamweaver Training ...erse functionality of Dreamweaver to streamline your work process and create accessible, standards-compliant pages. This Dreamweaver training course forms part of our Web Design Week, comprising of our 1 day Web Design course, our 2 day Dreamweaver course and our 2 day Photoshop for Web Graphics course. All three of these web design training courses can be booked together to form a  more...

Lean Six Sigma Yellow Belt Training ...legates with an understanding of Lean Six Sigma tools and processes. Delegates who will be managing Six Sigma projects and require a comprehensive working knowledge of Lean Six Sigma tools should attend our Lean Six Sigma Green Belt training course. This course is NOT a pre-requisite for the Lean Six Sigma Green Belt course Projects are at the heart of a Six Sigma programme. The  more...

Lean Awareness Training ...ly adopted improvement approach that can greatly simplify processes and improve performance in both manufacturing and service organisations. Lean recognises that most of an organisationa ™s processes are at best 40% value adding. Effectively applying Lean principles and tools can significantly improve the percentage of value added time; reduce process timescales; and reduce waste and the  more...

Lean Processes and Tools Training Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Too many people and organisations achieving all three of these goals simultaneously is an impossibility. Lean provides a methodology and tools that enable organisations to make significant improvements in lead time, cost reduction and product or service  more...

Value Stream Mapping Training ...ly adopted improvement approach that can greatly simplify processes and improve performance. At the heart of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of activity within an organisation that creates customer value is called the value stream. Value Stream Mapping is the tool used to understand, analyse and improve a value stream. The focus of  more...

Six Sigma Black Belt Conversion Training This Six Sigma Black Belt Conversion training course is second module in our Six Sigma Black Belt Training Package. Delegates wishing to attend this Six Sigma Blackbelt training course who have not already achieved Green Belt level should first take our Lean Six Sigma Green Belt course and complete a Six Sigma project before attending.  more...

PRINCE2 Practitioner Training This 5 day course PRINCE2 training course is designed to provide you with a detailed understanding of the PRINCE2 approach and the ability to apply the method to your own working environment. This will be achieved during the PRINCE2 training course by a combination of slide presentations and scenario based work, designed to prepare you for the PRINCE2 Foundation Examination and the Objective  more...

PRINCE2 Foundation Training This accredited 3 day PRINCE2 Foundation course is designed to provide you with a detailed understanding of the PRINCE2 approach and the ability to apply the method to your own working environment. This will be achieved by a combination of slide presentations and exercises designed to prepare you for the foundation examination. Delegates wishing to obtain the PRINCE2 Practitioner  more...

Business Process Management Training Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders. The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business  more...

Business Development Making the link between training and business performance, whether you are new to sales or have years of experience, develop best practice, win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive  more...