Online Process eLearning

MANAGING CUSTOMER-DRIVEN PROCESS IMPROVEMENT MANAGING CUSTOMER-DRIVEN PROCESS IMPROVEMENT  more...

Customer Service Representative Process Customer Service Representative, Process  more...

Exploratory Data Analysis in Six Sigma ... (SSGB) In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones.  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ... The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...nputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to determine if it has practical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma.  more...

Design of Experiments and Validation of Solutions in Six Sigma ...said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response variable(s). After determining what and how much needs to be changed to meet the desired  more...

Statistical Process Control and Control Plans in Six Sigma ...Process Control and Control Plans in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Foundations for Business Execution ...ng ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you with the basic information you need to create an execution culture in your organization. In one lesson, you'll examine execution cultures to uncover what execution is and what it is not. You'll explore  more...

Business Execution in Action ... are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Creating and Analyzing an Operating Budget ...ld result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on  more...

Strategic Management HRCI PHR Strategic Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR  more...

Recruiting and Selecting Candidates HRCI PHR ...s a human resources professional, you are involved in the process of attracting and interviewing qualified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening  more...

Employment Relations HRCI PHR ...ghts legislation, employer and labor regulations, and the process for filing EEO complaints. This course will also help you understand methods for creating positive employee relations and techniques for assessing and analyzing employee relations. All the topics in this course are based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the  more...

HR s Strategic Role in the Organization HRCI SPHR ...within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This  more...

Management of the HR Process HRCI SPHR ...Process (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...e nature of variables and their interrelationships in the process under study. It is rarely possible to study and analyze the full scope of population data pertaining to all processes, products, or services, so Six Sigma teams typically collect samples of the population data to be analyzed, and based on that sample data, they make hypotheses about the entire population. Because there is a lot  more...

Tests for Variances and Proportions ...ement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance (ANOVA), and their underlying assumptions,  more...

Statistical Process Control SPC in Six Sigma ...Process Control (SPC) in Six Sigma ASQ Six Sigma Black Belt (SSBB) Ensuring a process is in control is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a  more...

Nonstatistical Control Tools Maintaining Controls ...the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process, and to prevent it from reverting to its previous state. This course introduces basic  more...

Sustaining Improvements Gains from Six Sigma Projects ... that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it  more...

Using Voice of the Customer in Six Sigma ...ma DMAIC (Define, Measure, Analyze, Improve, and Control) process, particularly at the Define stage. At this stage, critical customer requirements are collected, measured, and translated into actionable goals using a number of tools. Using VOC begins with defining Six Sigma goals for collecting and analyzing customer requirements. For this, the Six Sigma team must identify various customer  more...

Developing Project Charters and Tracking Six Sigma Projects ...ery clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project management tools, such as schedules, Gantt charts, and tollgate reviews.This course deals  more...

Designing and Planning Experiments in Six Sigma ...lidated, and ultimately implemented to effect the desired process improvement. This course surveys the concepts that are fundamental to design of experiments methodology, including the basic elements of experiments; principles for minimizing the effects of error, noise, and aliasing; and strategies for designing experiments with a maximum of power and resolution within the practical realities  more...

Conducting Experiments and Analyzing Results in Six Sigma ... the Control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains. This course explores full and fractional factorial designs and the DOE process. In addition, it teaches how to select, test, and validate solutions using a variety of analysis, screening, and testing tools commonly used in Six Sigma. This course is  more...

Improvement Methods and Implementation Issues in Six Sigma ...ny techniques and strategies to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process  more...

Nonstatistical Analysis Methods in Six Sigma ...the source of why something has gone wrong in a system or process is critical to identifying the changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing systems and processes to identify variation and defects, reduce costs, eliminate waste, and  more...

Process Characteristics for Six Sigma ...Process Characteristics for Six Sigma ASQ Six Sigma Black Belt (SSBB) To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other,  more...

Data Collection and Measurement in Six Sigma ...rganization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data  more...

Six Sigma Measurement Systems ...surement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in check to maintain the  more...

Basic Statistics and Graphical Methods for Six Sigma ...ck Belt (SSBB) Organizations must ensure that their processes and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts can use descriptive (enumerative) statistics to tabulate and  more...

Probability for Six Sigma ...rovide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and  more...

Process Capability for Six Sigma ...Process Capability for Six Sigma ASQ Six Sigma Black Belt (SSBB) In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its  more...

Nonparametric Tests in Six Sigma Analysis ...Six Sigma Black Belt (SSBB) Hypothesis testing is a process of assuming an initial claim about the population characteristics and then statistically testing this claim using sample data. Testing hypotheses is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional hypothesis tests called parametric tests a  more...

Processes and Customer Analysis in Six Sigma Projects ...Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...

Tools for Planning and Managing Six Sigma Project Opportunities ... to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...y comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business  more...

Modeling and Analyzing Processes in Six Sigma ...Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the  more...

Data Classification and Collection in Six Sigma ...sopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate  more...

Summarizing and Presenting Data in Six Sigma ...central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ... testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all this is meaningless if the data you have gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course  more...

Measuring Process Capability and Performance in Six Sigma ...Process Capability and Performance in Six Sigma ASQ Six Sigma Green Belt (SSGB) Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers.  more...

Six Sigma and Lean in the Organization ... that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to protect margins and win  more...

Design for Six Sigma in the Organization ...ay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to  more...

Six Sigma Process Improvement ...Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six  more...

Installing and Transitioning to Exchange Server 2007 Installing and Transitioning to Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server  more...

The Iterative Process in User-Centered Design The Iterative Process in User-Centered Design To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design  more...

An Overview of Database Design An Overview of Database Design To describe the process of relational database design to model real-world concepts  more...

Project Management Fundamentals ...s set forth by upper management. Project management, as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will  more...

Transitioning into a Project Management Role Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Decontamination HAZWOPER ...ides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants from the site to  more...

Chemical Process Safety ...Process Safety course designed for employees who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a process.  more...

Tracking and Reporting Progress ...ffice Project 2007 helps a project manager by making this process easy. Baselines and interim plans, for example, create benchmarks for a project's progress. Built-in views and reports helps a project manager to assess a project's progress. Project managers also have the option to customize a new view or report. This course explores these features of Microsoft Office Project 2007 and how a  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Explicit Cursors and Exception Errors Explicit Cursors and Exception Errors Oracle To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Managing a Customer Focused Department Simulation Managing a Customer Focused Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at  more...

Technology and Implementation Considerations ...e: Operational Support & Analysis Exam Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned, requirements must be identified, and technologies must be carefully evaluated before proceeding with the implementation.  more...

Using Basic Control Charts in Six Sigma ...ix Sigma DMAIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy.  more...

Listening Essentials The Basics of Listening ...anner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness, and practice. This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. The course also reviews some popular misconceptions about listening. Active listening  more...

Interviewing Hiring Practices ... exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the  more...

Controlling Costs ...ed Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can mean the difference between the success and failure of a project. This course provides an overview of the Control Costs process. It introduces  more...

Integrated Initiation and Planning ...ement is the knowledge area that coordinates with various process groups to ensure that each project is managed in a unified and consolidated way. The intention is to have processes interact smoothly. In this course, learners will be given an overview of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body  more...

Project Management Overview ...e way it is managed? And what types of project management processes should be applied to the specific phases? These are all fundamental questions project managers ask. This course answers these questions and more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way  more...

Project Management Process Groups ...Process Groups PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers' best friends.  more...

Planning Project Procurement ...r types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the objectives of a project. Procurements must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project  more...

Managing Procurements ...uide - 4th Edition-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the Project Procurement Management knowledge area and covers three  more...

Project Quality Planning ...akes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the  more...

Quality Assurance and Quality Control ... an overview of the quality assurance and quality control processes within the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the tools and techniques used in quality  more...

Risk Management Planning ...MI ). Specifically, learners will be introduced the first process in the Project Risk Management knowledge area: Plan Risk Management. Techniques such as creating a risk management plan and preparing documentation for the risk identification and analysis processes will be covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project management  more...

Create Work Breakdown Structure ...and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the third process in the Project Scope Management knowledge area. This course is aligned with A Guide to the Project Management Body of  more...

Defining and Sequencing Project Activities ... Management knowledge area and the interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...t. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2 Foundation certification exam objectives. In particular this course focuses on the general approach to tailoring a project and what's involved in tailoring; it also  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...CE2® Foundation In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Determining and Building Your Strengths ...s through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your existing problem-solving style, identify your strengths and weaknesses, and develop an ongoing strategy for sharpening and building your skills. You also  more...

Problem Solving Digging Deeper ... analysis happens at two key steps in the problem-solving process: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the  more...

Decision Making The Fundamentals ...s To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then the opportunity to choose.'  more...

Decision Making Tools and Techniques ...chniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you. These tools multiply the power of your most important assets in good decision making: your intelligence and common sense. This course introduces a variety of tools and techniques to use at  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Managing from Within Self-empowerment ...in and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself  more...

Goals and Setting Goals ...rough obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your  more...

Rightful Employment Termination ...its, by following some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will (meaning that an employer can terminate them at any time, for any reason or no reason, as long as it is not an illegal reason), in reality, a termination for no reason is likely to result in a wrongful termination claim. It is  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...avoid unfair discrimination in the recruitment and hiring process. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in  more...

Procurement Integrity ...egrity Integrity in the procurement and acquisition process is essential to ensuring fairness in the selection and awarding of contracts through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who attempt to give  more...

Business Writing Editing and Proofreading ...elling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and grammatical errors. Carelessness reflects badly on you, your work, and your organization. Taking the time to edit and proofread your writing will help you produce more focused, polished, and effective business  more...

Interpersonal Communication Targeting Your Message ...m, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in  more...

Managing Your E-mail ...nt of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this time-consuming task with the rest of your responsibilities so that it doesn't overwhelm you? This course introduces techniques for managing e-mail effectively.  more...

Introduction to Business Analysis Planning ...re is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach based on the elements concerning your particular project, environment, and organization. It's equally important to clearly determine who your stakeholders are, who is responsible for what,  more...

Planning Business Analysis Communication Monitoring ... provides an overview of the plan requirements management process, including techniques like problem tracking and decision analysis to create the requirements management plan. Finally, techniques for managing business analysis performance such as lessons learned workshops and utilizing metrics and key performance indicators are introduced. This course provides a foundational knowledge base of  more...

Business Analysis Introduction to Requirements Analysis ...uccess of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ).  more...

Writing a Business Case ...o invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision  more...

Customer Service Processes and Procedures ...Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly  more...

Quality in a Support Center ...ze and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare  more...

Support Center Tools Technologies and Metrics ...ervice, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools  more...

Conflict Stress and Time Management ...problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Customer Service  more...

Accident Investigation and Reporting ...ting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the  more...

Introduction to Incident Management ...ntermediate: Operational Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and  more...

Incident Management Interactions ... to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the Incident Management process, including identifying, categorizing, and closing incidents. This  more...

Request Fulfillment Process Interfaces and Challenges ...Process Interfaces and Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam What would you think if you called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all because of poor  more...

Service Strategy Fundamentals Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through  more...

Bridge the Expectations Gap ...ng like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from  more...

Green Business Planning Sustainability Strategies ...e of strong leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a method for assessing how much your organization promotes environmental sustainability in its current practices, showing how to identify strengths, weaknesses, opportunities, and risks in relation to adopting green business sustainability  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Facilitative Tools and Formats Offering Options ...effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are  more...

Mentoring Effectively ...on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Mentoring Effectively" will help you get started on the right foot by establishing clear and realistic expectations. You'll learn how to step into various mentoring roles, providing training, guidance on professional development,  more...

Dealing with Resistance to Change ...ge Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling  more...

Hot Work Permits ...A-compliant hot work permit program, including the permit process, roles and responsibilities, and controls used to minimize the risk of fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify key elements of a hot work permit program, describe the primary roles and responsibilities of key personnel  more...

Verifying and Building on Ideas ...ing creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of organizational needs, strategies, and  more...

Creating a Plan Creating a Plan Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.  more...

Leveraging the Performance Appraisal ...the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and refuse to  more...

Negotiation Essentials What is Negotiation Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

Developing and Controlling the Project Schedule ... completed. Developing the project schedule is an ongoing process throughout the project lifecycle, as there are many factors that can either accelerate or delay deliverables in a project. It is essential in successful project management to be able to quickly identify possible impacts, evaluate the effect on all project activities, and adjust the project activities as required to minimize risk.  more...

Completing Inbound Sales Calls ...the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and  more...

Sales Manufacturing TM Identifying Sales Opportunities Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...

The Strategic Account Sales Approach The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

Working with Your Customer s Key Players Working with Your Customer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ...rview: Introduction to the ITIL® V3 Framework A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL V3  more...

The Territorial Account Sales Approach The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises  more...

Problem Management Process Interfaces Challenges ...Process Interfaces & Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam An efficient Problem Management process is vital in ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to analyze how well your  more...

Understanding Your Target Customer s Business ... you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to gather information from public sources, as well as  more...

Introduction to Problem Management Introduction to Problem Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing  more...

Gaining Access to Key Personnel at Your Target Accounts Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,  more...

Introduction to Access Management ...e organization. This course also details the steps in the process for managing access, including requesting access, verification, providing rights, monitoring, logging and tracking, and removing and restricting rights where necessary. Finally, the course covers the metrics used to check the efficiency and effectiveness of an organization's Access Management process, and critical success factors  more...

Windows Server 2003 Security Basics Windows Server 2003: Security Basics Microsoft To outline the processes and considerations for performing a security analysis and securing the network management process  more...

Managing System Security in Windows Server 2003 Managing System Security in Windows Server 2003 Microsoft To outline the process and considerations for securing the software infrastructure and for using security templates  more...

Leading Change ...process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to  more...

Problem-Solving and Process Management Tools ...Process Management Tools ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of  more...

Measurement Assessment and Metrics ...roject and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This course explores data analysis techniques used to detect trends of projects and  more...

Lean and Six Sigma ...sophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing  more...

Six Sigma Projects and the Black Belt Role ...te approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications required to deliver the expected results. This course deals with the  more...

Critical Requirements and Benchmarking for Six Sigma ...t Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to  more...

Business Performance and Financial Measures in Six Sigma ...th assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line  more...

Common Design for Six Sigma Methodologies ...(DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six  more...

Correlation and Regression Analysis in Six Sigma ... Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation coefficient, a linear  more...

Thinking Strategically Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

Introduction to Lean for Service and Manufacturing Organizations Introduction to Lean for Service and Manufacturing Organizations Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied  more...

Using Lean for Perfection and Quality ...nd management to ensure creation of value in products and processes. Jidoka helps identify and solve errors in a production or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...am members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international standard for process-based project management and are the  more...

Project Quality Change Progress PRINCE2 2009-aligned ...s. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2 Foundation certification exam objectives related to the Quality, Change and Progress themes. It covers quality management principles, quality roles and responsibilities  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned ...no exception. Its framework consists of seven distinctive processes that define the management activities of a project's life cycle. They encompass all activities related to starting up, directing, initiating, controlling, managing a stage boundary and closing a project. The seven processes provide a consistent set of guidelines that represent the minimum requirements for a properly managed  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...ethodology is recognized as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course provides an introduction to the themes, processes and principles of PRINCE2 and is designed to assist learners as part of their preparation for the PRINCE2 Foundation exam. This  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Giving Feedback Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos Cisco CVOICE 8.0: Congestion, Rate Limiting & AutoQos Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Queuing algorithms are one of the primary ways to manage congestion in a network. Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the  more...

Cascading Style Sheets in Dreamweaver CS4 Cascading Style Sheets in Dreamweaver CS4 Adobe Cascading Style Sheets, commonly referred to as CSS, are a set of formatting conventions allowing you to standardize and enhance the appearance of a web site. By implementing CSS you can fully separate your web site's presentation from its content, and give the site a consistent feel. Dreamweaver CS4 provides increased CSS support, with the  more...

Workflow Adobe Integration in Flash CS4 Workflow & Adobe Integration in Flash CS4 Adobe Once you understand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work  more...

Creating Navigation Publishing Movies in Flash CS4 ...ation they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation within a Flash CS4 movie. It outlines how to structure web content into multiple Flash SWF files, which has many benefits including decreased download time. The course explains  more...

The Essentials of Budgeting for Non-financial Professionals The Essentials of Budgeting for Non-financial Professionals Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is  more...

Principles of Acct Finance for Non-financial Professionals ...liarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as  more...

Using Feedback to Improve Team Performance Using Feedback to Improve Team Performance A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your  more...

Getting Started With WCF 4 Using C 2010 Getting Started With WCF 4 Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course introduces the .NET Windows Communication Foundation (WCF) technology and its architecture. It shows how to create a basic WCF service and how to host the service in a managed application, a Windows Service, Internet  more...

Purchasing Finding Sources of Supply Purchasing: Finding Sources of Supply Your organization's purchases probably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available  more...

Selecting Suppliers Administering Contracts ...s One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the next step is to formalize the deal  more...

Fundamentals of Purchasing Vendor Management ...ilities. These individuals must understand the purchasing process and have a general knowledge of common purchasing considerations and strategies and their impact on purchasing activities at the departmental level. Equipping purchasing personnel in this way can help organizations save on purchases and build more rewarding vendor relationships. This course provides an overview of the purchasing  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups ...s important to be familiar with what a backup is, how the process of creating a backup is completed, and the various types of backups available. This knowledge allows you to make an informed decision on the best way to maintain the integrity of your data and the availability of your database. This course discusses how to create and manage the recovery catalog. It also explains how to configure  more...

Operations Management Product Service Management ...ce Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design and launch, and  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks ...le due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying redo to bring the file forward in time to before the failure or up to the failure point. This course discusses the type of failures that can occur and how to recover from them. It also discusses how to  more...

Marketing Essentials Planning and People ...verall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development  more...

Marketing Essentials Product and Price ...g mix. The course then covers the product and development process, the concept of product differentiation in today's marketplace, and what this ultimately requires from marketing professionals and companies in order to be successful. This course also provides essential insight into the concept of product lifecycle with a focus on how product evolution can help meet ever-changing customer needs  more...

Marketing Essentials Introduction to Marketing ...ffective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers, anticipate their wants and needs and ultimately create value for them and for your organization. Realizing the essential function that marketing plays in any company will help you better understand the relationship that  more...

Creating Business Intelligence Solutions with MOSS 2007 ... using Excel Services, create trusted workbook locations, process data from Windows SharePoint Services, and how to utilize reporting and key performance indicators in MOSS 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server 2007 Application Development 70-542. Passing this exam  more...

SAP Enterprise Resource Planning ERP SAP Enterprise Resource Planning (ERP) SAP The SAP Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General  more...

SAP BusinessObjects Overview ... possess is data - information acquired and stored in the process of carrying out everyday business activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full advantage of its information assets, an enterprise must be able to store and utilize data  more...

SAP Supply Chain Management SAP Supply Chain Management SAP SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course  more...

CompTIA Server 2009 Network Storage Troubleshooting ...r administrators are comfortable with the troubleshooting process and familiar with the various problems that can arise related to networks and storage systems. They need to know how to correctly define problems as they arise and how to fix them. This course covers many networking and storage issues that can crop up and describes the process for determining causes and implementing solutions.  more...

CompTIA Server 2009 Troubleshooting ... useful tools that can be employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 6.1 Explain troubleshooting theory and methodologies; 6.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and  more...

SAP Administration SAP Administration SAP SAP administration tasks are essential to ensuring optimum performance and security in an SAP system. This course introduces the most common tasks for System Administrators in SAP, including work process configuration, error investigation, and system monitoring, as well as user management, role assignment, and other tasks necessary to ensure the security of information  more...

SAP Project Planning Implementation SAP Project Planning & Implementation SAP SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint,  more...

SAP BusinessObjects Crystal Reports ...ding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has supplanted the BusinessExplorer report designer as SAP's standard enterprise reporting tool. Crystal Reports provides the interface to allow business users to extract and present formatted, layout-centric reports  more...

Tool Support in Software Testing .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

Configuration Mgmt Risks Incidents in Software Testing .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

Software Test Management .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

White Box Software Testing Techniques .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

Black Box Software Testing Techniques .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

DNS Zones Replication in Windows Server 2008 ...ory application partition, and rely on the AD replication process to update the appropriate servers with zone data. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and  more...

Managing SharePoint 2010 Pages Components ...able you to streamline the execution of existing business processes using SharePoint, and Web Parts provide additional functionality in how to display SharePoint information. This course examines the creation and customization of publishing pages, web part pages, and pages. In addition, this course explores the challenges of document management, and the role that SharePoint plays in this  more...

Administrative Documentation Tasks in Linux Administrative & Documentation Tasks in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Understand the main tasks involved in the Linux boot and shutdown process.  more...

Exchange Server 2010 Public Folders Messaging Records Mgmt Exchange Server 2010 Public Folders & Messaging Records Mgmt. Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Organizations process an increasingly large volume of e-mail every day. To ensure compliance with legal requirements or company policy, messaging records management (MRM) can be used. The two main components of MRM are retention  more...

Installing Configuring Exchange Server 2010 Installing & Configuring Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Exchange Server 2010 provides new levels of reliability, flexibility, and ease of administration. This course demonstrates how to complete a typical installation of Exchange Server 2010 and how to install additional Exchange Server roles. Also  more...

Cisco Switch 1 0 Inter-VLAN Routing ...those VLANs. As an administrator, you must understand the process and the various methods of routing traffic from VLAN to VLAN such as using an external router or a multilayer switch. It is also important to understand how to configure features such as DHCP services and Layer 3 Etherchannel. This course covers how to perform inter-VLAN packet transfer using an external router. It discusses the  more...

Conglict Stress Time Management ...problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Customer Service  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...ort engineer. This course reviews the data structures and processes that play a part in the exchange of routing information between different routing protocols. The data structures used by BGP and the flow of routing information between routers running the BGP protocol, as well as the processing of routing information inside the router are detailed. The use of Cisco IOS commands to gather  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...rks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems related to the exchange of routing information is an essential skill for any network engineer who is involved in the  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...core of every campus network. A good understanding of the processes involved in Layer 2 switching and being able to diagnose and resolve Layer 2 switching problems in those environments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ...SHOOT) v1.0 Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any tool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial investment.  more...

Cisco Route 1 0 Configuring Verifying BGP Operations Cisco Route 1.0: Configuring & Verifying BGP Operations Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The use of BGP as a routing protocol within the enterprise network requires that an administrator understand how to properly configure BGP for scalable internetworking. BGP is used in performing policy-based routing and in order to  more...

Information Availability Information Availability EMC To recognize the importance of business continuity and information availability, and identify the considerations, technical features, and management process associated with implementing a backup and recovery solution.  more...

Selecting the Right Candidate ...Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases steer you away from your hiring criteria. Following a logical system in making your  more...

Managing New Managers ...moving to their new positions. But training is an ongoing process, and mentoring is one key strategy for turning these new managers into leaders who'll help keep the organization prosperous into the future. This course covers the elements of an effective orientation program. It then illustrates some appropriate techniques for training new managers, such as job coaching, customer and supplier  more...

Delegation Essentials The Delegation Process ...Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it examines the criteria for  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Competitive Marketing Strategies Analyzing Competitors Competitive Marketing Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective  more...

Developing a Brand Internally ...of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value. Aligning the brand promise, organizational  more...

Global Brand Management ...nagement Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal analysis, and  more...

Static Techniques Test Design in Software Testing .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

Testing Throughout the Software Life Cycle .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

Fundamentals of Software Testing .... It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB) are the  more...

Agile Programming Testing ... and stakeholder participation throughout the development process, co-ownership of code, and pair-programming. In this course you will be introduced to agile team practices including pair-programming and co-ownership of code. You will also become familiar with agile programming practices including test-driven development, and behavior-driven development and you will become familiar with agile  more...

Managing Agile Software Development Managing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

Introducing Agile Software Development ... and stakeholder participation throughout the development process, co-ownership of code and pair-programming. A range of agile methodologies have emerged. All embrace the general principles of agile development but can differ in focus and level of formality. In this course you will be introduced to the principles of agile software development, and you will be provided with an overview of some  more...

Planning an Agile Software Development Project Planning an Agile Software Development Project Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring  more...

Using Progressive Discipline to Correct Problem Performance ...esn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the employer's efforts to assist the employee. Documenting each stage of formal disciplinary action ensures that the employee understands future consequences if problem issues aren't improved. This course establishes when it's appropriate to begin progressive discipline  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Customer Driven Process Improvement Basic Framework ...Process Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what  more...

Customer Driven Process Improvement Identifying Customer Needs ...Process Improvement: Identifying Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ...Process Improvement: From Customer Needs to Process Requirements Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into  more...

Customer Driven Process Improvement Mapping Measuring Process ...Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their  more...

Customer Driven Process Improvement Analyzing Process Problems ...Process Improvement: Analyzing Process Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ... an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access, working with problems with file and printer sharing, and the role of User Account Credentials in causing local or network resource access issues, and troubleshooting printer access. The course  more...

IT Strategy Essentials Creating an IT Strategy Plan IT Strategy Essentials: Creating an IT Strategy Plan Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in  more...

Organizational Behavior Dynamics of a Positive Organizational Culture ...'t a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you'll  more...

Administrative Documentation Tasks in Linux Administrative & Documentation Tasks in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Understand the main tasks involved in the Linux boot and shutdown process.  more...

Redirection Approaches Process Control Redirection Approaches & Process Control Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Installing Upgrading Migrating to Windows 7 Installing, Upgrading & Migrating to Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Windows 7 is a new desktop operating system from Microsoft. The majority of computer users interact with desktop operating systems more than any other type of computer operating system today. This course will show you how to install Windows 7 in a single  more...

Redirection Approaches and Process Control Redirection Approaches and Process Control CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Government Contracting Essentials ...know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this course. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz. Please note, however, that the  more...

CompTIA Network 2009 Routing ...rk 2009 N10-004 CompTIA Network 2009 Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although paths can also be selected manually, which is  more...

Cascading Style Sheets in Deramweaver CS3 Cascading Style Sheets in Deramweaver CS3 Adobe Cascading Style Sheets, commonly referred to as CSS, are a set of formatting conventions allowing you to standardize and enhance the appearance of a web site. Dreamweaver CS3 provides increased CSS support, with the introduction of a new feature that identifies CSS-related browser rendering issues. Other new features related to CSS include a  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways Cisco CVOICE 8.0: Introduction to Voice Gateways Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco voice gateway relays high quality voice and fax traffic across an IP network. This course describes the operational modes of a voice gateway and how it fits in the Cisco Unified Communications architecture. It explains the  more...

IFRS Introduction Conceptual Framework IFRS: Introduction & Conceptual Framework Because of increasing globalization and interaction among corporations and national economies, the various users of financial information require a single set of high-quality accounting standards. IFRS (International Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS  more...

IFRS Transitioning to IFRS IFRS: Transitioning to IFRS Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide  more...

Oracle SOA Suite 11g Mediator BPEL Components Oracle SOA Suite 11g: Mediator & BPEL Components Oracle This course introduces you to the Mediator component and its routing functionality. You will also be introduced to process orchestration concepts and using the BPEL component.  more...

Advanced Data Manipulation Features in Word 2007 Advanced Data Manipulation Features in Word 2007 Microsoft Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of  more...

Distributing Presentations in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Microsoft Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other  more...

Queries and Reports in Access 2007 ...tion. Access 2007 has a Query Wizard which simplifies the process of formulating a query and provides various methods of creating reports to present summarized information easily and effectively. This course explores the use of the Query Wizard and demonstrates how to create or modify a query in Design view in order to achieve specific results. This course also covers Expression Builder,  more...

Creating Navigation Publishing Movies in Flash CS3 ...ation they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation within a Flash CS3 movie. It outlines how to structure your web site into multiple Flash SWF files, which has many benefits including increased download time. The course explains  more...

Workflow Program Integration in Flash CS3 Workflow & Program Integration in Flash CS3 Adobe Once you get to grips with the basics of Adobe Flash Professional CS3, it's essential that you look at ways to optimize your workflow. Flash provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3,  more...

Animation in Flash CS3 Animation in Flash CS3 Adobe Adobe Flash CS3 Professional is a powerful application for creating impressive and dynamic vector-based animation. Its versatile workflow and production process allows the developer to quickly create animation that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It steps through how to create tweened and  more...

Organizational Process Management Measures Organizational Process Management & Measures ASQ  more...

Cisco IUWNE 1 0 Cisco WCS Administration ...on, monitoring, and management. This course describes the process of adding controllers to the Cisco WCS and managing and configuring network devices with WCS. The course also explains how to understand and use maps to provide a graphical representation of the wireless network either for planning or documentation purposes. Also covered are techniques for using WCS for monitoring various network  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also covered, along with descriptions of many of the common and useful troubleshooting tools and techniques. This course maps to the 640-721,  more...

Visual Basic Diagnostics Management Visual Basic: Diagnostics & Management Microsoft Configuration and Process Management can be among the most complex tasks a programmer can undertake. This course aids the student in familiarizing themselves with the tools in Visual Basic to accomplish this.  more...

XML Mobile Web Apps with VB 2008 and ASP NET 3 5 ...o XML, how to read and write XML, and how to use XPath to process XML data. The course also explores the provided support for mobile web applications including their creation and device specific customization. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, ASP.NET Application Development  more...

Getting Started With WCF Getting Started With WCF Microsoft This course introduces the .NET Windows Communication Foundation (WCF) technology and its architecture. It shows how to create a basic WCF service and how to host the service in a managed application, a Windows Service, Internet Information Service (IIS), or Windows Process Application Activation Services (WAS). It also covers how to generate a client proxy  more...

SQL Server 2008 Database Monitoring and Performance ...by detecting the locking issue and possibly terminating a process that could be blocking a session from performing its task. Concurrency issues can arise when multiple users are trying to access the same data in a database. This course demonstrates how to use SQL Server Profiler, the Database Engine Tuning Advisor, Resource Monitor, and the data collector to monitor and tune the performance of  more...

Querying Managing XML Data inSQL Server 2008 Querying & Managing XML Data inSQL Server 2008 Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Database Development (Exam 70-433) XML has been integrated into SQL Server 2008 so that XML data can be stored within databases using the XML data type. You can query this data using the XQuery language within the XML data type methods. SQL Server 2008 also provides support for  more...

Implementing SQL Server 2008 Integration Services ... integration, reporting, and analysis tools to access and process the data necessary to create business solutions. This course gives an overview of the importance of business intelligence in today's competitive market and introduces the capabilities provided by SQL Server 2008 Integration Services, Reporting Services, and Analysis Services. It then focuses on the use of SQL Integration Services  more...

Deploying SQL Server 2008 Integration Services Package ... use it to enable logging on packages, the event handling process in Integration Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ... available to the users that need them. This involves the process of deploying reports and the associated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web interface and BIDS Report Designer tool. Also discussed is the use and creation of report models; report models  more...

Managing SQL Server 2008 Analysis Services Solutions ...at can be used to maintain analysis services, how you can process SSAS objects, and how you can use SQL Server Profiler to monitor analysis services.This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance. Passing this exam will earn the learner  more...

Managing SSIS Packages in SQL Server 2008 ... use it to enable logging on packages, the event handling process in Integration Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Oracle Database 11g SQL Performance Database Replay Oracle Database 11g: SQL Performance & Database Replay Oracle Database Replay allows you to test the impact of a system change by replaying a real-world workload on a test system before it is exposed to a production system. This course demonstrates how to use Database Replay to capture and replay workloads to test the impact of a system change. It also explains how to use SQL Performance  more...

Oracle Database 11g Application Tracing Automatic SQL Tuning ...ements tracing by generating a trace file for each server process when you enable the tracing mechanism. This course explores configuring the SQL Trace facility to collect session statistics, using the TRCSESS utility to consolidate SQL trace files, formatting trace files using the tkprof utility, and interpreting the output of the tkprof command. Tuning statements automatically eases the  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning ...on to a storage location and is eventually recycled. This process is known as vaulting. This course covers configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and troubleshooting vaulting. This course also explores the use of tape duplication, differentiating duplication from vaulting and migration, and configuring tape duplication. To understand  more...