Online Process eLearning - Training Resources

Venture Creation in the 21st Century ... will examine business venture creation in a step by step process. This course looks at the process of new business venture creation in today`s global economy. Contributions of creativity, entrepreneurship and innovation will be examined in the process of setting up a venture (both internal and external). Textbook will be: "New Venture Creation", Timmons, Jeffry A., 5th Edition, 1999,  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...ication. Learn how your work fits into the organization`s process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material in Karen Schriver`s book. You can email me questions, stray thoughts, or concerns at any time, and I  more...

The Free-Lance Writing Toolkit The Toolkit is designed as a creative approach to help the learner design, implement, and practice his/her objective to become a successful free-lance writer. Using an easy to remember six-step approach, the learner will be able to build a reputation as a successful free-lance writer. This approach is invaluable to the learner as he/she becomes immersed in the process of acquiring and  more...

Introduction to Technical Writing for Industry ...s you will do, how your work fits into the organization?s process, and where the field is headed. You?ll get right into planning, writing, editing, and testing ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can  more...

School Assessments Responsibilities This course reviews the assessment process, rights and responsibilities of parents, as well as school district responsibilities.  more...

Certified eMarketing Associate Certification (CeMA) A professional marketing certification. This is not a course but rather a certification that demonstrates competency in eMarketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes, bios, and college admission applications. The  more...

Computing Fundamentals - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Computing Fundamentals. This covers the skills outlined in the Computer Fundamentals portion of the IC3 certification examination. It teaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware  more...

Influence Your Customer to Take Action and Buy ...e the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling,  more...

Boost Your Self-Confidence And Enjoy Selling Success Reinforce your self-motivation, understand how to improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your  more...

Cisco CCNA WAN Protocols HDLC, PPP ...th PPP, and LCP. You will learn about the authentication process used by PAP and CHAP. You will also configure and monitor PPP, learn the basic concepts of Synchronous Data Link Control (SDLC), link types, and topologies supported by SDLC, learn the SDLC frame format. This unit further discusses protocols such as High-Level Data Link Control (HDLC), Link-Access Procedure, Balanced (LAPB),  more...

Cisco CCNA WAN Protocols-Configuring X.25 ... LAPB frame format and its various fields, as well as the process of encapsulation within X.25 and LAPB protocols. You will learn about the various commands needed to configure X.25, layer 3 parameters such as virtual circuit numbers, packet size, and window size. The unit also covers the steps required to configure the router with these parameters. Finally, you will learn the procedure to  more...

Cisco CCNA Configuring Frame Relay and ISDN ...e Relay terms associated with bandwidth. It examines the process for transmitting data from the source to the destination over a Frame Relay network. Frame Relay terms, such as virtual circuits and Data Link Connection Identifier (DLCI) are introduced, and the format of a Frame Relay frame is explained. This unit also discusses the mechanisms of controlling congestion in a Frame Relay network.  more...

Java 2 -- Handling Exceptions & Implementing Threads ...ading in Java by illustrating the concepts of threads and process. You will learn about the advantages and disadvantages of multithreading. This unit also describes the lifecycle of a thread and shows you how to identify the priorities of a thread. The unit also presents the various methods in the Thread class. This unit lists the steps for creating and executing a thread by using the Runnable  more...

Java 2 -- File I/O This course contains 4 units: I/O in Java Streams, Using the Filter & Pipe Stream Classes, Using the Character Stream, and Using the File Classes Each unit covers detail the elements of Java necessary to implement the features and functions for file input and output as you program in the Java language. In the first unit, you will learn about how Java performs basic I/O operations using streams.  more...

Java 2 -- Advanced Java ...rogram in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection. You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting garbage objects. You  more...

Java 2 -- Enterprise Java ...d how to handle HTTP requests. The unit also explains the process of cookie creation and about cookie attributes. It explains how to send a cookie to a server and retrieve a cookie from a server. Finally, the unit explains about session tracking, its implementation, and the storage of session IDs. It also illustrates session invalidating and session binding by using a program. The fourth unit  more...

Java 2 -- Advanced java.lang & java.util Packages ...output streams. The unit also explains the methods in the Process class, such as destroy( ), exitValue( ), waitFor( ), getErrorStream( ), getInputStream( ), and getOutputStream( ). You will also learn about the Runtime class and use the Runtime class methods, such as totalMemory( ), load( ), getRuntime( ), freeMemory( ), exec( ), and exit( ) in a program. Finally, you will learn to perform  more...

Cisco CCNA Router Configuration Basics ...o the router. This unit also describes the initialization process as well as the different configuration sources. You will learn how a router can be configured from the console port, the auxiliary port, a network management station, a TFTP server, or from virtual terminals. You will also learn the Cisco IOS commands that are used during router startup and the functions of the different router  more...

Cisco CCNA IP Routing Concepts ...process, and addressing schemes of the Network Layer under the OSI Reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the routing process, which determines the best path to destination networks for incoming packets. You will also  more...

Cisco CCNA IPX Routing This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) Learn how to produce a "marketable" script bundled with award wining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...heir dreams come true. But it?s also a fairly complicated process with many potential pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to  more...

Understanding the Learning Process ...iple Intelligences. Everyone is involved in the learning process for at least a quarter of his life; some of us much more than that. Understanding the learning theories and how the brain actually functions leads to better performance both as a teacher and as a student. This course will help teachers to be more effective and reduce the frustration that most teachers feel. The lessons will  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

Understanding Globalization: Preparing for the 21st Century ...ltural dimensions of Globalization. Globalization is the process of integrating national economies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This self-paced course examines both sides of the  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Success Strategies Training Program for Management & Leadership ...icient success coaching for managers and leaders. In this process, the success of organizational managers and leaders is designed to be incorporated in all organizational levels. Specific, proven strategies for success are gathered from some of the world?s best executives and professionals. The strategies are based on a success pyramid method of working the basics first, and then climbing to  more...

Soft Skills Using MS Office Applications ... Presentation Skills course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and researching are covered first with an emphasis on the audience. The next task discussed is writing, and then designing, slides. Visual effects are added, and finally, preparation and delivery of the speech are discussed. Business Writing Using  more...

Starting A Business?: How To Develop An Effective Business Plan ... `on course` to meet it`s budget and long term plans. The process used to develop such a comprehensive Business Plan can also provide valuable insight into the success factors and strategy necessary for the company to achieve success. When a business plan`s assumptions change and/or it`s enviroment is significantly altered, and the Business Plan is not modified, the business can be adversely  more...

Six Sigma Green Belt Personal Training Library ...fine, Measure, Analyze, Improve, Control) problem-solving process as well as tutorials on over 50 data collection and analysis tools such as Pareto diagrams, fishbone diagrams, and flowcharts to name just a few. (2 Units; 2 Assessments; Approximately 7 hours of training.) SPC Workout is a basic yet comprehensive course that makes understanding and applying statistical process control concepts  more...

Six Sigma Black Belt Personal Training Library ...nvestigator provides step-by-step instruction of the FMEA process covering both Design-FMEAs (DFMEAs) and Process-FMEAs (PFMEAs). By completing this training you will be able to effectively participate on an FMEA team and can make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will  more...

Six Sigma Management and Leadership Training Program ...n the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity and success. This course provides an in depth look at the Six Sigma management and leadership principles originally developed by Motorola and perfected by corporations like General Motors and General Electric. Find out how Six Sigma is applied in service and product based  more...

Resume Writing ...process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A completed resume will be the final  more...

Short Story Secrets ... idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are some of the issues a short story writer must consider when revising his/her work. This workshop will focus on helping the writer proceed from first draft towards finished product through exercises, posted lectures and feedback from the instructor, and through selected  more...

Search Engine Training Workshop (With Trial Software) ...will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making of Information pages, and more. Each lesson will build on the previous one, offering the opportunity to learn the basic requirements for the major search engines. The key to generating free, targeted traffic to your website comes with achieving a top  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Sales Management Strategies & Tactics ...more flexible to make ?out of the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session will involve reading 45 to 50 pages of the ?Sales Management? book, in a week. The  more...

Sales Through Service Skills ...process and the communication skills to identify, meet and beat their customers expectations. It will help them through the sales through service process: first contact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a  more...

SalesPlus ...t of selling. By the end of this course you will know the process of selling, the conditions necessary for a customer to buy, prospecting, the process of opening and investigating, the presentation and overcoming objections, closing and follow-up, and implementing what you ve learned. User is given 1 year access to this course. SalesPlus Successful professional sales people bring a set of  more...

Savings Strategy Development ... strategic sourcing to continually improving cost savings processes. You'll also understand many nuances of how to write an RFP within the context of a step-by-step RFP process. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...o follow! Earning your SPSM Certification is a three-step process. Here are the three steps...Step #1: Complete the six highly personal and interactive online classes of the SPSM Certification Program. You earn 44 Continuing Education Hours (CEH`s) by successfully completing the following online classes, in this order: Mastering Purchasing Fundamentals (6.5 CEHs) Microsoft Excel For Purchasing  more...

Recognizing and Avoiding Burnout ... of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to assess your own  more...

QuickBooks Pro 2008 ...rk with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software.  more...

Professional Writing Skills at a Glance ... Economy, Simplicity, and P recision be your guideWriting Process: The three stages of the writing process include pre-writing, writing, and re-writing. You will practice ways to determine your purpose, meet audience needs, discover your most comfortable method of writing, brainstorm and mind-map to get your ideas on paper, write quick rough drafts, and revise collaboratively. Also, you will  more...

Office 2000 Intermediate This course is designed to familiarize students with the intermediate features of Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on presentation skills. This course introduces students to the more powerful aspects of these applications and attempts to broaden and develop the basic skills that they already possess. This course is designed to familiarize  more...

Payroll Accounting ... an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from employees?  more...

Object-Oriented Analysis & Design using UML ...ics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity Diagrams, Physical Diagrams, Case study using UML. Prerequisite : Some analysis & design experience is helpful. Software/Hardware Requirement : Access to a PC( 486 or better  more...

Medical Terminology Training .... The program is a self-paced, interactive, learn-at-home process that has been designed by experts with over 35 years of experience in the MT field. It is a doorway to employment in the medical field and a precursor to our billing, coding and transcription course. Plan to complete the approximate 240 hours of study in 3 months or less, dependent on your schedule. If no final is taken, your  more...

Microsoft Access Gain a solid understanding of this powerful database management system Course is designed to provide the end user, with little or no prior experience using Microsoft Access, a solid understanding of the basic commands and features of this powerful database management system. As an introductory level class, topics to be covered include how to design, create, organize, display and query a database  more...

Manufacturing Statistics Personal Training Library ... course that makes understanding and applying statistical process control concepts easy. Basic statistics used to analyze patterns of variations, the use of control charts, and measures of measures of process capability are covered in the course. (3 Units; 3 Assessments; Approximately 6 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced  more...

Mastering Purchasing Fundamentals ...Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more than just an introduction to purchasing - you will become an expert at flawlessly executing and managing purchases. The student can complete their course of  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...ress - helping, supporting and motivating you through the process. You can count on your personal instructor to be there for you! 2. Unlimited access to the members only study zone You will have unlimited access to the study zone for the duration of your course. That's where you'll find: ? The Virtual Classroom for your conversation classes ? Spanish lessons to learn at your own pace and at  more...

Learning to Avoid Questionable Interview Questions ...d in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program ...d efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving. Measuring customer satisfaction is at the heart of CQI and specific objective and reliable methods of gathering this data are included. The stages of planning, organizing and  more...

Management & Leadership Decision Support Systems Training Program ...ective and efficient decision making. The decision making process takes into account decision support data. This data includes, but is not limited to demographics, marketing and advertising trends, supply and demand considerations, as well as merger/acquisition susceptibility. Decision making templates and flow charts assist the course participant objectively evaluate the process problem  more...

Lean Manufacturing Personal Training Library ...nsistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation strategies and practices are covered in Unit 3. (3 Units; 3 Assessments; Approximately 10 hours of training.) In the 5S: Workplace Organization course, the student will learn the fundamental concepts of the 5S?s that help improve quality and productivity.  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Instructor Led-Search Engine Training Workshop ...will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making of Information pages, and more. Each lesson will build on the previous one, offering the opportunity to learn the basic requirements for the major search engines. The key to generating free, targeted traffic to your website comes with achieving a top  more...

Instructional Design Series ... teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner depending on  more...

How To Master Presentation Skills ...process of creating and then delivering a successful presentation. This course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and researching are covered first, with an emphasis on the audience. The next area discussed is writing and designing slides. Students also learn how to add visual effects, as well as how to  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget Pay Per Click Marketing Techniques that will save you time and make you money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial  more...

Hearing Conservation/Noise Control ... around that become the objects in our daily life. In the process, they make a little noise. Over time that noise can affect the hearing of those mere mortals that work nearby. Our new safety course, Hearing Conservation / Noise Control, leads you through the causes of hearing loss as you gain the personal and noise reduction skills to deal with those persistent load noises. You`ll Marvel?,  more...

Grant Writing Basics ...will cover each phase in the grant writing and submission process: Prepare Focus on Library Priorities Develop the Grant Project Research Funders and Find Appropriate Grants Write the Grant Proposal Implement, Evaluate and Continue the Process This course addresses these issues and more in a web-based course designed to take about 1.5 hours to complete. This course is for 2 CE credits. While  more...

Expert Certificate Course in Medical Billing ...f healthcare insurance to people across the country. They process bills for examinations and treatments, and prepare them for entry in insurance company records. This course will prepare you for a career in this challenging profession. Course work is presented in a modular format and will focus on medical billing techniques and the preparation of claims. Specific information will be provided  more...

Discover the Benefits of Self-Publishing! ... Benefits of Self-Publishing Course takes you through the process of turning your dream of becoming a published author into reality. Subjects included in this course:What Are Your Publishing Options? Book Registration: Copyright, ISBN, EAN, and a Library of Congress Card Number Book Production: Editing, Cover Design, Layout and Costs The Printing Process: Selecting and choosing a printer,  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...ss plan. In this course, you`ll gain experience with this process by completing a series of assignments that require you to help refine a business concept. Inspiration for a business start-up can come from all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at  more...

Design a Winning Business Based on Your Idea--Self-Directed ...ss plan. In this course, you`ll gain experience with this process by completing a series of assignments that require you to help refine a business concept. Inspiration for a business start-up can come from all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) This course is for you if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about  more...

Comprehensive Medical Coding Training ...ur course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...s course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students with an ever present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure that they excel in their training. MIME makes online learning easier, faster and more efficient, and  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...s course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students with an ever-present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure they excel in their training. MIME makes online learning easier, faster and more efficient, and allows  more...

Building Self Confidence For Women Learn to free yourself from doubt and enjoy all life has to offer. Whether you feel shy, have fears giving presentations or lack the success you want in life it could be your self-confidence that needs a boost. With a belief in yourself and your abilities overcoming obstacles is enhanced. ?If you think you can you can, and if you think you can?t you can?t.? Highly recommend 1 to 2 online chats  more...

Build Your Own BIZ(tm) - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ(tm) - How to Fire ...orm. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Decrease Employee  more...

Build Your Own BIZ(tm) - How to Borrow Money ...usinesses. This course will help you understand the loan process and how you can use this tool responsibly. The class includes video, text, and downloadable resources. Description of Course How to Borrow Money will explore the following topics: Positioning your business for borrowing from a bank Who to approach How to approach a bank Business banking versus commercial lending Business  more...

Build a Powerful Marketing Strategy--Instructor-Led ...whole lot easier. This course will guide you through the process of making these decisions, allowing you to develop a marketing strategy that will help your business succeed. Feedback on your work will be provided in the form of automated expert solutions. You can also see feedback on your submissions from others in your peer group, and your submission to assignment 3 will be personally  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Build a Powerful Branding Strategy--Instructor-Led ...nts in this course, you`ll be guided through a systematic process for branding your own business?from targeting your customers to creating a brand position to developing visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name.  more...

Build a Powerful Branding Strategy--Self-Directed ...nts in this course, you`ll be guided through a systematic process for branding your own business?from targeting your customers to creating a brand position to developing visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name.  more...

Build Your Own BIZ(tm) - Better Budgeting ...l help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Business  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success ...lf-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will start with the elements that lead to successful funding and include case studies of successful grant applications. A measure of success checklist will be presented for each possible grant application and the participant will,  more...

AS9100 Aerospace Standard General Employee Training ...creased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes. You will be able to work at your  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of  more...

Accelerate your Business Growth--Instructor-Led ...d A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but  more...

Accelerate your Business Growth--Self-Directed ...d A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but  more...

5S TRAINING ...process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many students take much less  more...

911 OPERATOR TDD TRAINING ...ould require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a  more...

QuickBooks Pro 2007 ...rk with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. In the advanced level, you can learn additional features such as customizing Quickbooks, working with various Quickbooks accounts, creating reports, creating and use graphs, dealing with taxes, payroll, tracking jobs, writing letters, and synchronizing with  more...

Complaints And Angry Customers Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with  more...

Adobe Photoshop CS3: Advanced ...o manage and organize your images using Adobe Bridge CS3, process your photos using Camera Raw 4, create stunning compositions using Photoshop's Smart Objects and all-new non-destructive Smart Filters, edit images in perspective via the improved Vanishing Point Filter, and discover dozens of tips, tricks and time-saving workarounds to help you improve your creative workflow. The student will  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s  more...

Conducting Performance Reviews ...t leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in  more...

Delegating ...his course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Basics of Effective Selling ...rse description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

SAP Materials Management - Purchasing ...isitions - create purchase orders and good receipts - process vendor invoices - run basic purchasing reports Release: ECC 6. 0 (newest SAP release) Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - A general understanding of logistics terms Exam & Certificate: - approx. 30 questions - Certificate of Completion CPE credits: 6. 0 Includes:  more...

SAP Asset Accounting ...w to acquire, retire and transfer assets - learn how to process depreciation and year-end closing - run important asset reports such as Asset Balances, Total Depreciation and Asset History Sheet Release: R/ 3 4. 7 through ECC 6. 0 (newest SAP release) Audience: - End users - Accountants Prerequisite: - Basic SAP skills (SAP101) - A general understanding of financial  more...

SAP Accounts Payable Accounting ...nd display vendor invoices - post outgoing payments and process automatic payment runs - run important financial reports such as A/ P Info systems, Vendor balances, Vendor lists Release: ECC 6. 0 (newest SAP release) Audience: - End users - Accountants Prerequisite: - Basic SAP skills (SAP101) - A general understanding of financial accounting terms Exam &  more...

SAP Accounts Receivable Accounting ...display customer documents - post customer payments and process dunning runs - run important financial reports such as A/ R Info systems, Customer balances, Customer lists Release: ECC 6. 0 (newest SAP release) Audience: - End users - Accountants Prerequisite: - Basic SAP skills (SAP101) - A general understanding of financial accounting terms Exam & Certificate:  more...

Managing System Security in Windows Server 2003 To outline the process and considerations for securing the software infrastructure and for using security templates  more...

Windows Server 2003 Security Basics To outline the processes and considerations for performing a security analysis and securing the network management process  more...

The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then  more...

Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,  more...

Understanding Your Target Customer s Business ... you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to gather information from public sources, as well as  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Sales Manufacturing TM Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This  more...

The Boss Factor Your boss can make or break you, so you better find out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal  more...

Preparing for Change When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take  more...

Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and  more...

Completing Inbound Sales Calls ...the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and  more...

Integrating Change in Your Organization ...ng, so you can never rest on your laurels. For the change process to be effective, you must incorporate the changes that you have made and, at the same time, create structures and mechanisms that are flexible enough to allow ongoing change when necessary. To do this, you need to develop committed and flexible teams, and create an atmosphere that allows open and frank discussion about how  more...

Managing and Maintaining Brand Equity ...and crisis using a comprehensive and effective three-step process. The second lesson of this course introduces you to the social, legal, and global domain of branding. It's up to you to steer your organization's brand clear of negative social implications by recognizing ethical dilemmas. You must be ever-vigilant to avoid action taken towards you by the FTC and any other legal complications  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Critical Thinking Skills for Managing ...l ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical thinking processes are broken down into discreet stages or steps that can be applied and tracked easily.  more...

Implementing Creative and Innovative Ideas ...rucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand careful management of the implementation process.Prototypes may be developed before stakeholder approval can be secured. The right skills will also be vital to  more...

Management Development for Technical Professionals ...anagers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented ranging from on-line personality inventories to classes in  more...

Process Management Skills ...re. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management,  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Identification If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Addressing Problem Performance ...is means careful and conscientious planning of the actual process. Managers also need to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing substantial litigation problems for their company. The conventional staged disciplinary approach based on a punitive style is considered in detail so that managers can feel confident in the way they  more...

Mentoring Effectively ...on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Mentoring Effectively" will help you get started on the right foot by establishing clear and realistic expectations. You'll learn how to step into various mentoring roles, providing training, guidance on professional development, advocacy,  more...

Starting the Change Process ..., and how they can benefit from it. "Beginning the Change Process" will help you to understand whether change, from whatever source, is really necessary; enable you to lead change effectively; and equip you with strategies to make a compelling case for change. The first steps to change are the most important of all. Bring your employees on board from the outset, and you'll smooth the way for  more...

Managing the Change Process Picture the scene. You've just started a new job and it's everything you've ever wanted. You find your desk, meet your new colleagues, and try to carry on with your life. But things are different. Your PC isn't in the same place, the cafeteria doesn't have your favorite coffee, and your chair isn't quite right. This is how change feels. You're disoriented--things still work, but not in the same  more...

Industry Overview Federal Government ...to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges  more...

About 360-Degree Performance Feedback ...k to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000  more...

Elements of a 360-Degree Performance Review ...ar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Assessing Performance Continuously ... shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a  more...

Performance Reviews ... are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned.  more...

The Key Stages of Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.  more...

The Basics of Delegation Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach  more...

Facilitative Tools and Formats Offering Options ...effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center ...ze and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare  more...

Management Tools and Metrics ...ervice, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools  more...

Managing Conflict Stress and Time ...problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI)  more...

ITIL The Service Desk and Incident Management Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services  more...

ITIL Continuity and Availability Management ...delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining services to allow the business to continue to operate.  more...

ITIL Financial and Security Management ... (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security management. This course is intended to help learners  more...

ITIL V3 - Service Strategy Fundamentals IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform  more...

Bridge the Expectations Gap ...ng like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Writing a Business Case ...o invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

The Process of Negotiation ...an help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter, bargain-hunter, and winner--you'll explore how to  more...

Negotiating Inclusively ...e how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important distinctions among groups that are  more...

Mastering Negotiation ...eliefs of master negotiators is a significant step in the process. You will also become familiar with methods of positively influencing others and assuming a power stance. Effective habits of master negotiators are presented along with a tool kit of sure-fire negotiating tips. You may be surprised to discover that developing mastery skills in negotiation is enjoyable and well worth the  more...

Lawsuits and Negotiations ...process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

The Mechanics of Communicating Effectively ...r you must be prepared to become actively involved in the process, demonstrating your willingness to truly understand what the other person is saying. In this course you will be given strategies to assist you to improve your listening skills and in doing so to make solid connections with those you communicate with. Finally, this course will introduce you to the "silent" language of the body,  more...

Writing with Intention ...ou're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. "Writing with Intention" addresses these defining matters, which you need to consider every time you sit down to write. The  more...

The Writing Process ...ckle your writing project.This course divides the writing process into manageable components: preparing to write and composing your message. It explains a methodical way of handling the various tasks from beginning to end. It also covers the particular challenges of writing in groups.There is no single correct way to write, and experienced writers usually develop their own individual processes.  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Managing from Within Self-empowerment ...in and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through  more...

Goals and Setting Goals ...rough obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your  more...

Advanced Business Communication - Enhanced Business Communication In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Customer Relationship Management - Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...

Customer Relationship Management - Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.  more...

Principles of Marketing - Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...

Principles of Marketing - Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Principles of Marketing - Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Principles of Marketing - Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Microsoft Windows 2000 - Active Directory Design Directory Services Infrastruct To provide an overview of the Active Directory design process and describe the main design considerations when planning network services and security  more...

Performance Reporting and Stakeholder Management ... learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project team's progress, select examples of forecasting in performance reporting, and match information that should be provided in performance reporting with examples. They'll identify how the inputs to performance reporting are used, select examples of tools and  more...

Elements of Project Human Resource Management ...managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human  more...

Introduction to Project Process Groups and Initiating a Project ...tive experience--called a project--there are interrelated processes that must occur. These processes can be grouped into five Process Groups.The art of project management is to understand which processes are involved in which process group and how they are interdependent. In this course, learners will identify the five Process Groups--Initiating, Planning, Executing, Monitoring and Controlling,  more...

Project Planning ...ording to the PMBOK?? Guide - Third Edition, the Planning Process Group consists of the most processes--21 to be exact. The range of processes includes everything from developing a Project Management Plan, defining scope, and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the understanding that the outcomes are  more...

Executing Monitoring Controlling and Closing a Project ...the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and  more...

Planning Project Procurement and Requesting Seller Responses ...m elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the  more...

Performing Quality Assurance and Control ... for Quality defines quality as "the characteristics of a process, product, or service that bear on its ability to satisfy stated or implied needs." The quality of a project has to be built into each step of a project--every process, every procedure, and every deliverable. Project managers employ two sets of processes to manage the quality of projects: quality assurance and quality control. The  more...

Windows 2000 - Installation To describe the Windows 2000 installation process, options, and how to upgrade to Windows 2000 from other operating systems  more...

Windows 2000 - Installing and Configuring Active Directory To provide an overview of the Active Directory installation and configuration process  more...

Portfolio Management Processes and the Organization ...process, portfolio management is a tool that involves executive management in assessing and meeting the needs and expectations of the organization. Whether working with programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate  more...

Portfolio Management Process Groups ...processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members  more...

Explicit Cursors and Exception Errors To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Moving On with GoLive 5 To guide the learner through the process of using advanced animation and navigation techniques and to demonstrate the use of forms as web-site enhancement features  more...

Overview of Project Managing a PRINCE2-aligned Project ...ethodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is designed to assist learners as part of their preparation for the PRINCE2 Foundations exam. The contents of this course, including all  more...

Up and Running with Freehand 10 To describe the workflow process in creating an illustration in FreeHand 10  more...

The Executing Process Group ...the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling, among other activities. This course is designed to help program managers understand  more...

Monitoring Controlling and Closing Programs ...nefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. This course is designed to help program managers understand the processes that support the Monitoring and Controlling and Closing process groups. This course is aligned with "A Guide to the Project Management Body  more...

Project Management Fundamentals ...s set forth by upper management. Project management, as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will  more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Stakeholder Interests and Cultural Diversity As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project  more...

An Overview of Database Design To describe the process of relational database design to model real-world concepts  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Restoring SQL Server 2000 Databases To describe the process involved in restoring SQL Server databases  more...

Core Concepts in Business Analysis ...ystem component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business analyst, the core concepts of business analysis, and the associated knowledge areas. It also includes the knowledge, collaboration, and leadership skills needed  more...

Analyzing Requirements Using Models ...re or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and  more...

Object-Oriented Analysis and Design with UML Fundamentals To introduce basic OOAD principles, the Rational Unified Process, and the role of UML  more...

The Iterative Process in User-Centered Design To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design  more...

Systems Security Engineering To define the Systems Security Engineering domain of the ISSEP process  more...

Installing and Transitioning to Exchange Server 2007 Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server roles. Also discussed are the requirements and process for transitioning from previous versions of Exchange Server to Exchange Server 2007.  more...

Administrative Tasks in Linux To understand the main tasks involved in the Linux boot and shutdown process  more...

Six Sigma DMAIC Measuring the Process ...e same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected, the relative  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Tools for Planning and Managing Six Sigma Project Opportunities ... to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...y comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business  more...

Modeling and Analyzing Processes in Six Sigma ...process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing  more...

Data Classification and Collection in Six Sigma ...sopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate  more...

Summarizing and Presenting Data in Six Sigma ...central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts of  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ... testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all this is meaningless if the data you have gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course  more...

Measuring Process Capability and Performance in Six Sigma ... you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and  more...

Six Sigma and Lean in the Organization ... that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to protect margins and win  more...

Design for Six Sigma in the Organization ...ay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to  more...

Six Sigma Process Improvement ...processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma DMAIC Defining the Problem ...members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your  more...

Common Tests ...g the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas for the changes that are needed--a statistical understanding of the problem and likely solutions.This course, Common Tests, discusses  more...

Variance Contingency Tables and Nonparametric Tests ...g the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas for the changes that are needed--a statistical understanding of the problem and likely solutions.This course, Variance, Contingency  more...

Six Sigma--Statistical Process Control ...nt? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely on quick fixes. Instead, it applies statistical techniques that will monitor and control whatever variation arises in that improved process over time. A  more...

Control Charts and the Pre-control Process ...to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved  more...

Six Sigma--Lean Tools for Control ...e, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean  more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits  more...

Define the Six Sigma Opportunity ...cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate  more...

Six Sigma Team Dynamics and Performance ...s stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members understand team dynamics, the greater the team's collective performance is likely to be. This course, Six  more...

The Six Sigma Change Agent ...e agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to  more...

Six Sigma Management and Planning Tools In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,  more...

Six Sigma and Critical Customer Requirements ... about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what  more...

Defining and Mapping the Six Sigma Process ...rtant tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the details and sharpen the focus by  more...

Scoping the Six Sigma Project Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...

Design of Experiments DOE ...nizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately, improved organizations. This  more...

Design and Analysis ...Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by  more...

Taguchi and Quality Improvement ...process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain  more...

Experimenting for Process Improvement ...methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated statistical tools used to optimize  more...

Process Analysis and Documentation ... Sigma?? DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what  more...

Probability and Statistics ...ty and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret available data. This course serves as a summary for each of these areas, and  more...

Collecting and Summarizing Data ...x Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current  more...

Properties and Applications of Probability Distributions ...process capability or the length of time before product failure, probability distributions are essential to the Six Sigma?? Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and nonnormal  more...

Measurement Systems ...x Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...

Analyzing Process Capability ...Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course  more...