Online Process Improvement eLearning
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From 123-CBT Computer Based Training
Statistical Process Control and Control Plans in Six Sigma

...the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use
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Nonstatistical Control Tools Maintaining Controls

...the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process, and to prevent it from reverting to its previous state. This course introduces basic
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Sustaining Improvements Gains from Six Sigma Projects

... that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it
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Designing and Planning Experiments in Six Sigma

...lidated, and ultimately implemented to effect the desired process improvement. This course surveys the concepts that are fundamental to design of experiments methodology, including the basic elements of experiments; principles for minimizing the effects of error, noise, and aliasing; and strategies for designing experiments with a maximum of power and resolution within the practical realities
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Data Collection and Measurement in Six Sigma

... crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data types, sampling strategies, and measurement methods; and an ongoing awareness of best practices for ensuring data accuracy and integrity. Only reliable and suitable data will yield dependable analyses that
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Process Capability for Six Sigma

...als, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute (discrete) data alike. This course explores the considerations, verifications, and associated calculations used to conduct process capability studies, from choosing parameters and verifying the stability
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Using Six Sigma Analysis Tools and Metrics for Project Decisions

...ormance of business processes is recalculated to identify process improvement.
This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO), and process capability indices. It also explains cost of
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Six Sigma Process Improvement

...Process Improvement
In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six
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Six Sigma Projects and the Black Belt Role

...te approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications required to deliver the expected results. This course deals with the
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Customer Driven Process Improvement Basic Framework

...Process Improvement: Basic Framework
Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what
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Customer Driven Process Improvement Identifying Customer Needs

...Process Improvement: Identifying Customer Needs
Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any
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Customer Driven Process Improvement From Customer Needs to Process Requirements

...Process Improvement: From Customer Needs to Process Requirements
Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into
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Customer Driven Process Improvement Mapping Measuring Process

...Process Improvement: Mapping & Measuring Process
Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their
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Customer Driven Process Improvement Analyzing Process Problems

...Process Improvement: Analyzing Process Problems
One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes
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Customer Driven Process Improvement Identifying Improvement Ideas Solutions

...Process Improvement: Identifying Improvement Ideas & Solutions
After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do
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Customer Driven Process Improvement Implementing Maintaining Improvements

...Process Improvement: Implementing & Maintaining Improvements
The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that
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Why Customer Driven
Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the
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Identifying What the Customer Wants
Do you know what your customer wants? Traditionally, companies have assumed customer needs and expectations. Today, the more successful companies actively solicit customer input. The result? They create products the customer wants and needs. To compete successfully in today's market, you'll need to do the same.This course presents ways you can solicit your customer's voice, methods to prioritize
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Translating Requirements into Process Goals
Customers want quality. And quality includes customer requirements such as ease of use, reliability, or response time that are sometimes difficult to measure. To produce improvements that will generate the results customers want, these quality requirements must be redefined as measurable goals. The purpose of this course is to show you how to redefine customer quality requirements as measurable
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Understanding Processes
An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process
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Implementing Improvements
Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of
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Managing Process Improvements
...Process improvement involves planning, implementation, and effective management to see the effort through from start to finish. Many organizations neglect the management phase, and, as a result, the effort ends up failing. How do you manage such a vast improvement undertaking? This course will explain who is responsible for managing process improvement, how to manage improvement effectively,
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Quality Management Business Process Improvement

...Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To
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Total Quality Management Principles

... Identify steps in developing a methodology for process improvement. Identify steps for generating a quality-planning roadmap. Identify guidelines for developing a training plan for quality. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment
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Six Sigma Six Sigma Essentials

... Identify the aims of a Six Sigma business process improvement strategy. Identify the phases of Six Sigma implementation. Recognize the characteristics of online analytical processing. Identify ways of using data-mining to explore business data. Identify the benefits of
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Quality Management Series

The Quality Management Series includes the following courses: Quality Management: The Quality Management Process Quality Management: Quality Management Tools Quality Management: Business Process Improvement To review individual course descriptions, please return to the previous page and select the desired title(s).
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Quality Management - Business Process Improvement
Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
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Six Sigma Team Dynamics and Performance
...s stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members understand team dynamics, the greater the team's collective performance is likely to be. This course, Six
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Defining and Mapping the Six Sigma Process
...rtant tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the details and sharpen the focus by
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From Learn Skills
Managing Quality Customer Service



Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
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Managing Quality Customer Service
From Serebra Learning Corporation
Managing a Project
The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the
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Control Charts and the Pre-control Process
...ove phase. However, in the Control phase of the Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus,
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Six Sigma--Lean Tools for Control
Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring
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Six Sigma Team Dynamics and Performance
...s stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members understand team dynamics, the greater the team's collective performance is likely to be. This course, Six
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Defining and Mapping the Six Sigma Process
...portant tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the details and sharpen the focus by
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Design of Experiments DOE
By the time they reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process
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Experimenting for Process Improvement
The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated
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Collecting and Summarizing Data
...rrent processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are
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Measurement Systems
...e for a certain amount of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable by all operators. In this course, you will learn about Measurement Systems Analysis (MSA). You will see how to assess
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Total Quality Management Principles
In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality
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Quality Management Business Process Improvement
...Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Managers, supervisors, or team
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From Management Development Specialists, LLC
The ROAR Model of Process Improvement
...Process improvement is an extension of customer service. Your processes must be efficient and effective to deliver the best possible customer service. If you have one customer complaint, there is an opportunity to improve your processes. Process improvements do not have to be huge to create improvements in customer satisfaction, lower costs or increased profits. This course runs 1 hour and 8
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From PDHengineer. com-Decatur Professional Development, LLC
Introduction to World Class Machine Maintenance Methods
...t maintenance: Historical background for manufacturing process improvement and how machine maintenance is related to it A review of the standard Corrective Maintenance method and its limitations A review of the Preventive Maintenance method and the improvements it can bring to a company's performance A review of the Predictive Maintenance method and how it can be used to augment a
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From International Process and Performance Institute
Certified Process Professional Program Online


...of the CEM Method, the most advanced and direct method to process improvement.
Training is included with IPAPI membership
Optimization - Analyze, assess, and identify actions that will eliminate causes of work and process points of failure for any process.
Alignment - Model and capture customer experience/ desired outcome. Analyze, assess, and identify actions that will optimize and
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