Online Process Management eLearning Training

Online Course: Predictive Analytics Applied Online Edition Online Course: Predictive Analytics Applied - New! Dates: Available on demand starting July 7, 2008 (self-paced e-learning) Instructor: Eric Siegel, Ph.D. ** Special Discount: 50% off until May 21, 2008 - secure with a $50 deposit now ** 100% of October's in-person trainees rated the class Excellent or Very Good. Predictive analytics is business intelligence technology that produces a more...

Oracle Applications 11i Procure to Pay: Supplier Management and Payments This is the second course in a two-part series. This course provides information on how to use the Oracle Application products that map to the Procurement to Pay process. The Oracle Application products offer learners an intuitive, Internet shopping interface that enable them to independently procure goods or services from both internal and external catalogs. Learners can also manage catalog and more...

Overview of Business Process Management ...he market? The answer is a Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide more...

Management Tools and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is more...

Managing Efficiencies of IT Projects ...ethodologies with other project management techniques and process management techniques that address common application development problems. You will also learn what you can do to manage development problems and what steps you can take to increase the quality of application systems. This course is specifically targeted at IT project managers and IT professionals preparing to take on IT project more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the more...

Occupational Health and Safety HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' more...

Six Sigma Reducing Variation to Improve Quality What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by more...

Organizational Goals and Objectives ...ure. Finally, performing a tollgate assessment emphasizes process management to ensure your ultimate goal of customer satisfaction. This course provides an overview of each of the processes necessary to base your Six Sigma effort on solid ground. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belongs to Motorola. Candidates for Black more...

Six Sigma and the Corporate Enterprise ...ems and processes; how to create a framework for business process management; and the applications for Six Sigma in manufacturing, service, and health care industries. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the more...

Problem Solving and Process Management Tools ...d problems.This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving quality and process-related problems. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of more...

Oracle Application Server 10g Management Tools and Oracle Internet Directory To demonstrate how to use OracleAS management tools and manage the Oracle Internet Directory (OID) DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g more...

HDI Help Desk Analyst Help Desk Processes This course provides an overview of the processes involved in a Support Center. It covers the key concepts related to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and more...