Online Processes eLearning

Design of Experiments and Validation of Solutions in Six Sigma ... the control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains. This course explains the basic design of experiments (DOE) concepts and outlines how to select, test, and validate improvement solutions in the final stages of a Six Sigma project. During the course, basic DOE concepts such as factors, levels,  more...

Statistical Process Control and Control Plans in Six Sigma ... and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The  more...

Talent Management Planning ... organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing talent, which you should keep in mind as you create your talent plan. It discusses how  more...

Business Execution in Action ...ur organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate  more...

Leading Business Execution ...you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and more importantly, ideas on how to cultivate a  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Introduction to Auditing Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...

Introduction to Internal Auditing Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.  more...

Unionized Workplaces HRCI PHR ...ll also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective bargaining, contract negotiations, good faith bargaining, and strikes and boycotts. The content in this course is based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by SHRM. Due  more...

HR s Strategic Role in the Organization HRCI SPHR ...within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...ight time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification Institute (HRCI) Senior Professional in Human Resources  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...alyze the full scope of population data pertaining to all processes, products, or services, so Six Sigma teams typically collect samples of the population data to be analyzed, and based on that sample data, they make hypotheses about the entire population. Because there is a lot at stake in forming the correct conclusions about the larger population, Six Sigma teams validate their inferences  more...

Nonstatistical Control Tools Maintaining Controls ...ified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process, and to prevent it from reverting to its previous state. This course introduces basic nonstatistical control tools as well as tools for maintaining control so that process improvement  more...

Conducting Experiments and Analyzing Results in Six Sigma ... the Control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains. This course explores full and fractional factorial designs and the DOE process. In addition, it teaches how to select, test, and validate solutions using a variety of analysis, screening, and testing tools commonly used in Six Sigma. This course is  more...

Improvement Methods and Implementation Issues in Six Sigma ...ny techniques and strategies to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process  more...

Nonstatistical Analysis Methods in Six Sigma ...onstatistical tools and methods for analyzing systems and processes to identify variation and defects, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical and quantitative in nature, there are many useful nonstatistical methods. Nonstatistical methods help in the analysis by including qualitative considerations in identifying  more...

Process Characteristics for Six Sigma ...igma ASQ Six Sigma Black Belt (SSBB) To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize their importance relative to  more...

Data Collection and Measurement in Six Sigma ...rganization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data  more...

Six Sigma Measurement Systems ...surement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in check to maintain the  more...

Basic Statistics and Graphical Methods for Six Sigma ...ck Belt (SSBB) Organizations must ensure that their processes and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts can use descriptive (enumerative) statistics to tabulate and  more...

Probability for Six Sigma ...rovide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and  more...

Process Capability for Six Sigma ...tive, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable  more...

Processes and Customer Analysis in Six Sigma Projects ...Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...y comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business  more...

Modeling and Analyzing Processes in Six Sigma ...Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the  more...

Data Classification and Collection in Six Sigma ...sopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate  more...

Summarizing and Presenting Data in Six Sigma ...n to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts of descriptive statistics, such  more...

Measuring Process Capability and Performance in Six Sigma ... you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and  more...

Design for Six Sigma in the Organization ...age, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational  more...

Six Sigma Process Improvement ...t In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions  more...

C 2005 Diagnostics and Management C# 2005: Diagnostics and Management Microsoft To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance  more...

Project Management Fundamentals ...project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage  more...

Chlorine Safety ...th oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a hazardous material and imposes strict exposure limits in the workplace. This course  more...

Benzene Awareness ... Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, as a starting  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Function Activities ...ware that provides functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both internally to your users and to your external customers. This course covers the high level and low level roles of the Application Management function within the organization, and the  more...

Technology and Implementation Considerations ...e: Operational Support & Analysis Exam Implementing processes and technologies in any organization requires significant planning, analysis and management. Implementing Service Management process capabilities is no different. The method of implementation must be planned, requirements must be identified, and technologies must be carefully evaluated before proceeding with the implementation.  more...

Using Basic Control Charts in Six Sigma ...ix Sigma DMAIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy.  more...

Oracle 11i Roles Delegated Administration Registration and Auditing Oracle 11i: Roles, Delegated Administration, Registration, and Auditing Oracle To create roles, set up Delegated Administration, create registration processes for roles, run audit reports, monitor users, and enable the AuditTrail feature  more...

Processes for Managing Project Communications ...Processes for Managing Project Communications PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all  more...

Planning Project Human Resources ...managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there. Good project managers know how to create the right type of atmosphere for their projects, keep their team members motivated throughout the project, and manage  more...

Managing Project Human Resources ...e covers the Develop Project Team and Manage Project Team processes, the third and fourth processes within the Project Human Resources Management knowledge area. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Techniques for developing project teams,  more...

Integrated Initiation and Planning ... a unified and consolidated way. The intention is to have processes interact smoothly. In this course, learners will be given an overview of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically,  more...

Integrated Project Execution Monitoring and Control ...tion. Thankfully there are many proven project management processes designed to direct, monitor, and control project work. For example, project baselines for schedule, cost, scope, and quality give the project manager firm foundation by which to monitor project work and upon which to base decisions. When problems arise, strategies for managing changes help get the project back in line. This  more...

Project Management Overview ...e way it is managed? And what types of project management processes should be applied to the specific phases? These are all fundamental questions project managers ask. This course answers these questions and more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way  more...

Project Management Process Groups ...nagement (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers' best friends. They act like the solid tracks that keep a train going in the direction it needs to go. Following  more...

Planning Project Procurement ... this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including make-or-buy analysis. Learners will be introduced to the process of developing a procurement management plan and determining  more...

Project Quality Planning ...akes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the  more...

Quality Assurance and Quality Control ... an overview of the quality assurance and quality control processes within the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the tools and techniques used in quality  more...

Risk Management Planning ...ng documentation for the risk identification and analysis processes will be covered in detail. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK Guide certification exam. This course is  more...

Risk Response Monitor and Control ... over the life of a project. In this course, the last two processes in the Project Risk Management knowledge area Plan Risk Responses and Monitor and Control Risks will be introduced. Specifically, the learner will be introduced to strategies for handling both negative and positive risk, and how to monitor and control these risks. This course will also cover all the necessary project documents  more...

Project Requirements and Defining Scope ...ques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement. Specifically, learners will be introduced to the first two processes in the Project Scope Management knowledge area Collect Requirements and Define Scope. Learners will be introduced to best practices outlined  more...

Create Work Breakdown Structure ...and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the third process in the Project Scope Management knowledge area. This course is aligned with A Guide to the Project Management Body of  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...CE2® Foundation In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and  more...

Visual Basic 2005 Diagnostics and Management Visual Basic 2005: Diagnostics and Management Microsoft To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance  more...

Procurement Integrity ... through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who attempt to give or obtain information that is not known to other bidders, thereby resulting in an unfair advantage to themselves. The dollar volume of  more...

Introduction to Business Analysis Essential Competencies ... with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time and money wasted, and the problem continues. Business analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts,  more...

Writing a Business Case ...o invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision  more...

Customer Service Processes and Procedures ...Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly  more...

Quality in a Support Center ...ze and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare  more...

Support Center Tools Technologies and Metrics ...ervice, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Introduction to Operational Support and Analysis ...e is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads to strategic objectives being realized by the organization. This course provides an introduction to operational support and  more...

Introduction to Event Management ..., including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and interfaces, and the detailed steps of Event Management. Finally, the course explores the metrics, challenges and risks of Event Management, and the specific areas to consider  more...

Introduction to Incident Management ...ceptable range with as little impact as possible on other processes, the organization itself, users, and customers. This course introduces the goal and scope of Incident Management. Specifically, the course covers the purpose of Incident Management, as well as the value Incident Management provides to the overall organization. In addition, the course covers the elements to consider when  more...

Incident Management Interactions ... to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the Incident Management process, including identifying, categorizing, and closing incidents. This  more...

Introduction to Request Fulfillment ...ble to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated staff to support these requests. This course provides an introduction to Request Fulfillment. Specifically, the course covers the purpose, scope, and benefits of Request Fulfillment to the organization. This course also covers the importance of Request Models, and  more...

Request Fulfillment Process Interfaces and Challenges ...pes of requests that can flow through request fulfillment processes, and well-planned procedures for addressing the requests. You also need to be able to foresee possible risks, so you can implement preventative measures. This course covers the components of request fulfillment, including triggers, interfaces, and necessary information for adequately addressing common requests. The course also  more...

Service Strategy Processes ...Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the  more...

Service Design Processes ...Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed  more...

Service Transition Processes and Principles ...Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand  more...

Service Operation Processes ...Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service  more...

Continual Service Improvement Fundamentals Continual Service Improvement Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations  more...

Bridge the Expectations Gap ...ng like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from  more...

Green Business Planning Sustainability Strategies ...e of strong leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a method for assessing how much your organization promotes environmental sustainability in its current practices, showing how to identify strengths, weaknesses, opportunities, and risks in relation to adopting green business sustainability  more...

NFPA 70E Electrical Safety in the Workplace NFPA 70E Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program  more...

Preparing for Business Crises Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for  more...

Building Positive Support for Change ...nely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear  more...

Identifying Project Risk ...ot. In this course, learners will continue to learn about processes within the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the second of six processes: Identify Risks. The course  more...

Monitoring and Controlling Project Scope ...roduct's scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They belong to the Project Scope Management knowledge area and play a key role by helping to monitor and control the boundaries of the project throughout the project life cycle. This course will cover the project  more...

Integrated Project Change Control and Close ...roject Integration Management knowledge area includes six processes, ranging from the creation of the project charter at the beginning of a project through to the close of a project or phase. This course covers the inputs, tools and techniques, and outputs of the fifth and sixth processes: Perform Integrated Change Control and Close Project or Phase. Through interactive learning strategies and  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Sales Manufacturing TM Identifying Sales Opportunities Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

The Strategic Account Sales Approach The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises  more...

ITIL reg V3 Overview Creating a Service Culture ... with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and the importance of aligning IT  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ...to the ITIL® V3 Framework A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL V3 Framework. Specifically,  more...

The Territorial Account Sales Approach The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises  more...

Problem Management Process Interfaces Challenges ...so covers the interfaces of Problem Management with other processes across the Service Life Cycle and the specific information systems used in Problem Management. Finally the course details how metrics can be used to evaluate the efficiency of Problem Management processes and the critical success factors necessary for ensuring successful operations in Problem Management. This course will assist  more...

Service Desk Metrics and Outsourcing Service Desk Metrics and Outsourcing ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Service Desks are an integral part of any IT service-providing organization, and it's vital to accurately and consistently measure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to make  more...

Windows Server 2003 Planning Server Roles and Server Security Windows Server 2003: Planning Server Roles and Server Security Microsoft To outline the processes and considerations for planning server roles and server security  more...

Windows Server 2003 Planning a Security Infrastructure Windows Server 2003: Planning a Security Infrastructure Microsoft To outline the processes and considerations for the planning the public key infrastructure and securing network data  more...

Windows Server 2003 Security Basics Windows Server 2003: Security Basics Microsoft To outline the processes and considerations for performing a security analysis and securing the network management process  more...

Windows Server 2003 Securing Clients Windows Server 2003: Securing Clients Microsoft To outline the processes and considerations for securing client machines and securing remote access  more...

Windows Server 2003 Securing Data and Server Roles Windows Server 2003: Securing Data and Server Roles Microsoft To outline the processes and considerations for securing data and securing server roles  more...

Windows Server 2003 IIS Security and Firewalls Windows Server 2003: IIS Security and Firewalls Microsoft To outline the processes and considerations for securing an IIS implementation, including the use of firewalls  more...

Securing Access to Resources in Windows Server 2003 Securing Access to Resources in Windows Server 2003 Microsoft To outline the decisons and processes for securing networks using authentication and authorization  more...

Problem-Solving and Process Management Tools ...ld continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems. This course explores basic  more...

Measurement Assessment and Metrics ...analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ  more...

Lean and Six Sigma ...sophy that views all activities within an organization as processes whose inputs can be controlled to effect significant improvements in process outputs. Six Sigma uses a rigorous and systematic methodology known as DMAIC (define, measure, analyze, improve, and control) and a number of qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing  more...

Business Performance and Financial Measures in Six Sigma ...th assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line  more...

Special Design Tools in Design for Six Sigma ...ny techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio architecting, and set-based design can be used to achieve breakthroughs in design problems that seem  more...

Using Lean for Perfection and Quality ...nd management to ensure creation of value in products and processes. Jidoka helps identify and solve errors in a production or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve  more...

Solaris 9 System Administration Solaris 9 System Administration Sun To describe how to manage Solaris user accounts and processes and how to install and administer Solaris packages  more...

Introduction to Functions ...ation. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management of the technical assets and architecture, and management of how those assets and architecture are used, maintained, supported, and delivered are essential to a complete and efficient IT organization. This course covers the Technical Management function, including its role,  more...

Basics of Six Sigma Projects and Teams ...liver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project charter that  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned ...no exception. Its framework consists of seven distinctive processes that define the management activities of a project's life cycle. They encompass all activities related to starting up, directing, initiating, controlling, managing a stage boundary and closing a project. The seven processes provide a consistent set of guidelines that represent the minimum requirements for a properly managed  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...ctor. This course provides an introduction to the themes, processes and principles of PRINCE2 and is designed to assist learners as part of their preparation for the PRINCE2 Foundation exam. This course will begin by providing an overview of the elements involved with managing projects using PRINCE2. It will also cover the principles of: continued business justification, learn from experience,  more...

Windows Server 2003 Managing Resource Access Windows Server 2003: Managing Resource Access Microsoft To identify the primary considerations and processes for managing NTFS and shared folder permissions, and for accessing remote servers, including Terminal Services  more...

Windows Server 2003 Managing Hardware Disks and Logical Devices Windows Server 2003: Managing Hardware, Disks, and Logical Devices Microsoft To describe the considerations and outline the processes for managing server hardware and disk performance  more...

Windows Server 2003 Managing the Server Environment Windows Server 2003: Managing the Server Environment Microsoft To outline the processes and considerations for monitoring and managing system performance, system services, software, file and printer resources, and IIS  more...

Windows Server 2003 Managing Disaster Recovery Windows Server 2003: Managing Disaster Recovery Microsoft To discuss the processes and considerations for preventing, preparing for, and implementing recovery strategies for system failures  more...

Customer-Focused Management ...g his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers. This course explores the relationship between the treatment of internal customers and the impact  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...nt in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons  more...

Adding Links Images in Dreamweaver CS4 Adding Links & Images in Dreamweaver CS4 Adobe Using Adobe Dreamweaver CS4 in conjunction with other products, such as Adobe Photoshop CS4, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of  more...

Principles of Acct Finance for Non-financial Professionals ...liarity with the basic accounting and financial concepts, processes and practices so that they can use it to better manage and control their activities and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as  more...

CISSP Domain Application Development Security ...r to exploit coding errors and thus interrupt the orderly processes of the application. This course discusses methods to increase the security of application development and thwart attacker attempts to manipulate code. It also covers application and database development models and how choosing the right model supports security. This course guides you through the Common Body of Knowledge (CBK)  more...

CISSP Domain Business Continuity Disaster Recovery Planning ...ore normal business operations. This course discusses the processes that are used to create a business continuity and disaster recovery plan and strategies for critical resource recovery. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security  more...

Oracle Database 11g R2 Database Architecture Recovery Operations Oracle Database 11g R2: Database Architecture & Recovery Operations Oracle An important aspect of Oracle Database administration is to understand how a database and its major components function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as  more...

Operations Management and the Organization ...recting, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations  more...

Lean Tools Techniques for Flow Pull ...e waste from an organization's production and fulfillment processes and to maximize every opportunity to improve efficiencies and customer satisfaction. By applying Lean tools and techniques, organizations can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool that uses of clear visuals such as signs, labels, and color-coded markings to  more...

Value Stream Mapping in Lean Business ...Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map is used to improve an organization's  more...

Critical Thinking Essentials What is Critical Thinking ...alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in your life it determines how you feel, what you do, and what you want. Improving the quality of your thinking, then, improves your life helping you to achieve your goals, make better decisions, and take charge of what you do. This course defines critical thinking,  more...

SAP Product Lifecycle Management ...ng all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM solution is available across the enterprise to all other modules where required. This course introduces the SAP PLM  more...

Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Implementing network-wide security can be a daunting task depending on the size and business of the company. Organizations must balance the cost in staff and equipment to implement a network security policy against the  more...

Reducing Waste Streamlining Value Flow Using Lean ...e ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes is one of the core principles of Lean Manufacturing. In order  more...

Configuring Network Application Services in Windows Server 2008 ...ows Server 2008 includes new components to facilitate the processes of hosting, licensing, and delivering audio and video media. This course covers the new Digital Rights Management features that let you assign policies based on who is accessing your media, along with new SharePoint services that allow for the collaboration and content management of your business content, processes and goals.  more...

SAP BusinessObjects Web Intelligence ...havior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate value it provides to the enterprise. SAP BusinessObjects Web Intelligence is one of the industry's most flexible, user-friendly and powerful reporting solutions. It  more...

Overview of SAP Solutions Overview of SAP Solutions SAP SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business  more...

Financial Accounting with SAP Financial Accounting with SAP SAP The SAP Financial modules are at core of any integrated SAP System. All module transactions with a monetary impact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar  more...

SAP Logistics Modules SAP Logistics Modules SAP The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and  more...

SAP ERP Architecture ...SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be configured to fit your business needs and budget. This course focuses on the use of SAP R/3, and offers additional information about the upgrades  more...

SAP Netweaver Platform ...t aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's support of open standards to implement web services and enterprise services in SAP is also  more...

Managing SharePoint 2010 Pages Components ...able you to streamline the execution of existing business processes using SharePoint, and Web Parts provide additional functionality in how to display SharePoint information. This course examines the creation and customization of publishing pages, web part pages, and pages. In addition, this course explores the challenges of document management, and the role that SharePoint plays in this  more...

SharePoint 2010 Security Business Intelligence SharePoint 2010 Security & Business Intelligence Microsoft Microsoft SharePoint 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint  more...

Data Management Localization Encryption in Linux ...ment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course is one of a series in the SkillSoft learning path that covers objectives for the Linux Professional Institute Certification exam  more...

Dealing with Irrational Customers Escalating Complaints Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...

Support Center Tools Technologies Metrics ...ervice, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools  more...

Quality in a Support Center ...ze and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare  more...

Customer Service Processes Procedures ...Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

Managing System Processes in SUSE Linux Managing System Processes in SUSE Linux Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To manage packages and processes in SUSE Linux.  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...efinite impact on network maintenance and troubleshooting processes as the security features add an extra layer of complexity to the network and introduce a plethora of new potential problem causes. Security features tend to focus on restricting the flow of traffic, and because of that, engineers should be aware of the features implemented at each point in the network and how they affect  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...ort engineer. This course reviews the data structures and processes that play a part in the exchange of routing information between different routing protocols. The data structures used by BGP and the flow of routing information between routers running the BGP protocol, as well as the processing of routing information inside the router are detailed. The use of Cisco IOS commands to gather  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...rks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems related to the exchange of routing information is an essential skill for any network engineer who is involved in the  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...core of every campus network. A good understanding of the processes involved in Layer 2 switching and being able to diagnose and resolve Layer 2 switching problems in those environments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ...rity for any engineer that is involved in troubleshooting processes. Cisco IOS Software supports many technologies and protocols that can be leveraged in combination with specialized tools and applications to support troubleshooting and maintenance processes, such as fault notification and baseline creation. Gathering and creating up-to-date and accurate documentation, and assembling a  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...Processes for Networks Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 As enterprises become more and more dependent on their network infrastructure to support their business, the cost of network downtime has increased. When employees cannot perform their jobs due to network problems, the company loses productivity, and therefore, revenue. Network  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ...n their network infrastructure for most of their business processes. Unplanned downtime can quickly lead to loss of productivity, loss of reputation, or even direct loss of revenue. To maximize the availability of the network, while at the same time controlling the associated costs, it is important to plan network maintenance processes and procedures carefully. In this course, the tasks that  more...

The Consumer Electronics Industry Overview Version 1 ...might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower prices demanded by the market. Or they might increase their investment in research and development to address rapid technological change. This course is designed to help learners understand these challenges and some of the common strategies used to overcome them, as  more...

The Capital Markets Industry Overview Version 1 ... corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing markets, industry players are adopting unique strategies to succeed in the aftermath of the financial crisis. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the capital markets  more...

The Chemicals Industry Overview Version 1 ...hey are addressing these challenges by improving existing processes, applying new supply chain management techniques, expanding the specialty chemicals business, and developing industrial biotechnology. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the chemicals industry. It will identify the main sectors of the chemicals  more...

MS Word for MAC 2011 Adding Formatting Images MS Word for MAC 2011: Adding & Formatting Images Microsoft In an effort to make our text clear and organized, we sometimes neglect the overall attractiveness of our documents. This course demonstrates powerful drawing and graphic features of Word 2011 features that can boost the appeal of virtually any document The course focuses on the processes and tools that allow you to add pictures,  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Information Security Governance Strategies Goals ...lated risks are controlled and sound information security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are many steps that must be taken. This course examines what an information security strategy is, frameworks and models you can use to build your strategy, who the strategy participants are, and constraints  more...

Customer Driven Process Improvement Basic Framework ...f any business. And organizations that focus on improving processes so that they can produce what customers want and need are likely to be more successful than those that don't. Customer feedback, whether direct or indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This course  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements Customer Driven Process Improvement: From Customer Needs to Process Requirements Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the  more...

Customer Driven Process Improvement Mapping Measuring Process ...easuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process, assessing their efficiency. This course  more...

Customer Driven Process Improvement Analyzing Process Problems ...ocess improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes how to  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...ement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...ng customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that energy to create a well-thought-out implementation plan. It outlines  more...

Preparing for Organizational Change ... Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of  more...

Dealing With Conflict ...s of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve  more...

Data Management Localization Encryption in Linux ...ment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course is one of a series in the SkillSoft learning path that covers objectives for the Linux Professional Institute Certification exam  more...

Redirection Approaches Process Control Redirection Approaches & Process Control Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

Redirection Approaches and Process Control Redirection Approaches and Process Control CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Recognize the steps for applying filters to text streams as well as redirecting and piping the input and output of commands and Linux processes.  more...

CompTIA Network 2009 Network Security ...s can take to mitigate these issues. It also explores the processes and procedures that should be in place to prevent security breaches and to recover from threats that get past network defenses. In addition, types of security software, such as antivirus and anti-spyware scanners are covered, along with the various protocols and services, such as SSH and SSL, used in an overall network security  more...

CompTIA Network 2009 Managing Monitoring the Network ...do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram  more...

Introduction to Software Program Design ...is course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions. Specific topics covered include variables, constants and data types, expressions and statements, arrays, and procedures and functions. While this course doesn't focus on any  more...

IFRS Transitioning to IFRS IFRS: Transitioning to IFRS Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide  more...

Reviewing and Printing in Excel 2007 ...ft Excel 2007 simplifies the reviewing and printing processes by centralizing all related features within the various tabs of the Ribbon. The Review tab enables you to quickly access tools for proofing content and adding comments. Using the Page Layout view, you can preview how your worksheets will look when they are printed, and adjust them as needed to achieve professional results. This  more...

Programmability and Administration in Access 2007 Programmability and Administration in Access 2007 Microsoft Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving  more...

Database Administration in Access 2007 Database Administration in Access 2007 Microsoft Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a  more...

Extending Publisher 2007 Beyond Publications Extending Publisher 2007 Beyond Publications Microsoft You can do more with Office Publisher 2007 than create basic desktop publications. New and enhanced capabilities guide you through the processes of creating and distributing your work either in print, on the Web, or by e-mail. This course explains such Microsoft Office Publisher 2007 features as e-mail and catalog merging capabilities,  more...

Initiating Projects with Project Server 2007 ...ormation. This course introduces some of the features and processes of Project Server 2007, including implementing a collaborative Microsoft Office Enterprise Project Management (EPM) solution, and working with Project Web Access. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007:  more...

Custom Controls Asynchronous Programming with VB 2008 ...of asynchronous programming techniques to handle multiple processes. Specific topics covered include composite controls, customization and inheritance, using the BackgroundWorker component, and asynchronous operations, methods, and threads in .NET Windows Forms. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...iated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web interface and BIDS Report Designer tool. Also discussed is the use and creation of report models; report models are needed to create reports using the user-friendly Report Builder tool. Another key benefit of  more...

Oracle Database 11g Architecture SQL Tuning Optimization Oracle Database 11g: Architecture, SQL Tuning & Optimization Oracle The Oracle Database server consists of an Oracle Database and one or more Oracle Database instances. SQL (Structured Query Language) is the language with which all programs and users access an Oracle Database. Monitoring the performance of and tuning database components, as well as the SQL statements used to access and  more...

Oracle Database 11g RMAN and Oracle Secure Backup ...estore operations, you simplify your availability-related processes. This course describes integrated disk and tape backup, how to register the administrative server in Enterprise Manager, checking RMAN backup and recovery settings, creating database backup storage selectors, and using time-managed and content-managed expiration policies. It also explores performing an OSB-encrypted RMAN backup  more...

Oracle Database 11g Managing Backups Infrastructure Oracle Database 11g: Managing Backups & Infrastructure Oracle Restoring files is easily accomplished using the Oracle Secure Backup catalog. This course demonstrates how to browse the catalog for file-system backup data, create catalog-based restore requests, and perform file-system restoration. In addition, this course explores the Oracle Secure Backup processes, configuring defaults and  more...

Oracle Database 11g R2 Database Architecture Installation ...lease 2, explains memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the tasks and tools required for this role. This course also covers how to plan for the Oracle Grid Infrastructure and Oracle Database 11g software installations, as well as how to do the  more...

Operations Management Facilities Planning Management ...es plays an important role in integrating employees, work processes, and work locations with an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of facilities is determined by the nature of the organization, its production system,  more...

SAP Customer Relationship Management CRM ..., sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer contact, through to order fulfillment, customer service, and reporting. This course will focus on the marketing, sales, and service modules of SAP CRM and will introduce the learner to some of the basic features of SAP CRM. It also includes  more...

The Biotechnology Industry Overview Version 1 ...gical makeup, disease-resistant crops, and new industrial processes. Some of biotechnology's promises have been delivered, but many have not. False starts are common in an industry where the development of new products is uncertain, time consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such  more...

IT Project Management Essentials Introduction to IT Project Mgmt ...T) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of  more...

Troubleshooting IE8 Encryption Issues in Windows 7 ...e errors are covered. Also covered are two key encryption processes used on client machines - the Encrypting File System (EFS), BitLocker and BitLocker To Go. It provides an overview of EFS and control of the EFS status can be used as a troubleshooting tool. It's also important to understand the effect of using BitLocker on client systems; know how this technology verifies system integrity and  more...

HR as Business Partner Linking HR Functions with Organizational Goals ... capabilities to achieve the final result, and ensure all processes are aligned with these goals. This course examines the core functions of HR and demonstrates how you can use these functions to transcend administrative concerns and address the strategic objectives of the organization. It investigates the special transformational roles performed by HR leaders and the specific capabilities  more...

HR as Business Partner Managing Talent for Organizational Success ... transformational HR can direct all its talent management processes toward driving performance and achieving high-level business goals. In transformational HR, talent management must be flexible, tailored to the business strategy, entrenched in the organizational culture, and integrated across HR processes and functions. It should also be based on evidence and outcomes, and be future-oriented.  more...

Adding Links Images in Dreamweaver CS5 Adding Links & Images in Dreamweaver CS5 Adobe Using Adobe Dreamweaver CS5 in conjunction with other products, such as Adobe Photoshop CS5, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of  more...

Migrating Infrastructure to the Cloud ...r current infrastructure to inventory data, services, and processes used, as well as identify problem areas that may be addressed through a cloud solution. Upon completion of your analysis, it is time to determine cloud service candidates and match cloud services, as well as look at examples of how to leverage different services to you problem areas. Finally, if all else fails and you are not  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ... with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance of aligning IT with  more...

ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework ... the ITIL® Framework ITIL A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL Framework. Specifically,  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Advanced e-Mail Marketing ...rs with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the entire course takes  more...

Comprehensive Medical Transcription Training ...al cost It does not require memorization by obsolete rote processes (slow and cumbersome; the words of medicine are taught in context using multisensory tasking) transcription training includes actual physician dictation, complete with background noise, accents, interruptions, the real world of dictation. We have trained hundreds of MTs, including the authors of other training programs. This is  more...

How To Master Business Management ...know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a workspace for all employees to  more...

How To Master Sales Skills ...nel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without  more...

Managing Disagreement ...on -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships.  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Starting and Growing a Business on the Internet ...ing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to start, what  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed.  more...

The Impact of Micro and Macro Cultures in a Global Economy This course will examine the dimensions of culture and its impact in today ™s global business environment. This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.  more...

Customer Relationship Management CRM -Part 2 DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.  more...

Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies.  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

Information Technology Infrastructure Library (ITIL) ..., and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little as 2 hours but more  more...

Lean Manufacturing Personal Training Library ...nsistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation strategies and practices are covered in Unit 3. (3 Units; 3 Assessments; Approximately 10 hours of training.) In the 5S: Workplace Organization course, the student will learn the fundamental concepts of the 5S?s that help improve quality and productivity.  more...

Manufacturing Statistics Personal Training Library ...mproving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to  more...

Six Sigma Black Belt Personal Training Library ...mproving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to  more...

Java 2 -- Advanced java.lang & java.util Packages ...nage the dynamic loading of classes, creation of external processes, and host environment inquiries. The second unit describes the term introspection and its implementation with the Reflection class in Java. This unit also explains the classes and interfaces in the java.lang.reflect package. The methods of identifying the properties of objects at run time are discussed. The unit also explains  more...

Advanced Certificate in Technical Writing ...eate powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your documents Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program. Frequently Asked  more...

Advanced Customer Relationship Management -Part 2 ...ucting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has  more...

Complete Paralegal Training Program (Self-Paced) ...ter the field. It is designed to teach the functions and processes of institutions in the U.S. legal system, roles and issues in the field, and selected specialties of law, without teaching you things you don`t need. It discusses employment opportunities and provides dozens of websites for research purposes to enhance your educational skills on-line, in addition to opportunities to network  more...

Innovation in the Workplace ...ique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization ™s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Legal Transcription Training ...eed for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance from trained legal transcriptionists opens up  more...

Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and  more...

Savings Strategy Development ... strategic sourcing to continually improving cost savings processes. You'll also understand many nuances of how to write an RFP within the context of a step-by-step RFP process. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately  more...

Technical Communication Industry Certificate - Mastery Level ...eate powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your documents Define your personal philosophy of quality management in publications project development Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this  more...

Microsoft Exam 70-536: TS: Microsoft .NET Framework - Application Development Foundation ...se system types and collections, how to implement service processes, threading, and application domains in a .NET Framework application, embedding configuration, diagnostic, management, and installation features into a .NET Framework application, how to implement serialization and input/output functionality in a .NET Framework application, how to improve the security of .NET Framework  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...er, NJ. ISBN# 0-13-041742-4. 6. Human Diseases or Disease ProcessesDescription: A comprehensive study of disease processes (causes, symptoms, diagnosis, and treatments), organized by body system. Textbook: Human Diseases, 2nd ed., by John H. Dirckx, M.D., 2003. Published by Health Professions Institute. ISBN# 0-934385-38-6. 7. Beginning Medical Transcription Practice/Professional Issues  more...

Photoshop CS Basics To demonstrate the essential tasks for using Photoshop and the processes and considerations for working with color in Photoshop  more...

Selections and Layers in Photoshop CS To demonstrate the processes and considerations for making selections and working with layers  more...

Globalizing ASP NET Applications To outline the issues and processes involved in globalizing and localizing an application  more...

Leadership and Change Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph  more...

Securing Resources in the WebSphere 5 0 Environment II To outline the processes for securing system services and configuring Java 2 security and JAAS in WebSphere  more...

Streams Pipes Redirects and Processes To introduce applying filters to text streams and redirecting, piping to the input/output commands, and Linux processes  more...

Managing System Processes in SUSE Linux To manage packages and processes in SUSE Linux  more...

Industry Overview Information Technology ...e strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt. This course provides a  more...

Industry Overview Federal Government ...to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges  more...

The Oil and Gas Industry Overview Version 2 ...companies are applying advanced technologies and improved processes to meet growing demand, as well as working to keep abreast of the constantly shifting geopolitical landscape so critical to success in this sector. This course provides a high-level view of the industry environment, including its scope and structure, and navigates learners through relevant business and regulatory issues.  more...

The Health Care Industry Overview Version 2 ...ustry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This course provides a high-level view of the health care industry environment, including its  more...

Process Management Skills ...re. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management,  more...

Critical Thinking Skills for Managing "Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...

Controlling Managing Closing a PRINCE2-aligned Project ...processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and  more...

Initial Ongoing Processes in a PRINCE2-aligned Project ...no exception. Its framework consists of eight distinctive processes that define the management activities of a project's life cycle. They encompass all activities related to starting up, initiating, planning, directing, controlling, managing and closing a project. The eight processes provide a consistent set of guidelines that represent the minimum requirements for a properly managed project.  more...

Processes for Quality Products and Services ...e examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon documented feedback are also  more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that  more...

Lean Value ...ven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to  more...

Lean Techniques ...ess. In fact, the furniture industry uses batch and queue processes that inconvenience the customer at every turn. In this course, you'll learn how lean techniques can help organizations maximize value and minimize waste. In Lesson 1, you'll examine lean production techniques that can be successful for many manufacturing organizations. In Lesson 2, you'll explore organizational techniques  more...

Understanding Processes An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process  more...

Supply Chain Planning and Inventory Management Key components of supply chain management include planning demand and supply, along with inventory management. From raw material to finished product, planning and managing the process is key to implementing successful supply chain management systems. In this course, you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your  more...

Supply Chain Management and e-Business ...ins. Cost reduction, capital investments and supply chain processes are presented, outlining the significance of their impact on e-business and the supply chains that support them. Today's successful SCM systems, relying on technological breakthroughs, will propel the 21st Century organization into the exciting digital world, where it's both a buyer's and a seller's market. The companies who  more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...

The Life Cycle of an IT Project ...tion to implement specific guidelines, methodologies, and processes that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's development process. You'll learn how to determine whether each phase of development meets  more...

Strategic Planning and Positioning for IT Projects Have you ever been involved in information technology (IT) projects where the client was disappointed with the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project. In addition, you will  more...

Cisco BSCI 3 0 Implementing Multicast To enable you to describe the processes of Multicast implementation and verification, the IGMPv2 and IGMPv3 protocols, and Multicast routing protocols  more...

Cisco BSCI 3 0 Manipulating Routing Updates To enable you to describe the processes of manipulating routing updates using multiple IP routing protocols, configuring and verifying route distribution, controlling routing update traffic, and implementing and configuring DHCP, one of Cisco's advanced IOS features  more...