Online Processes eLearning - Training Resources

The Impact of Micro and Macro Cultures in a Global Economy This course will examine the dimensions of culture and its impact in today s global business environment. This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.  more...

Advanced e-Mail Marketing ...rs with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a student board and web based instruction. 5 interactive lessons, and a final exam. Each lesson takes about 3 hours to complete the entire course takes  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed.  more...

Customer Relationship Management CRM -Part 2 DISCONTINUED--Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile.  more...

Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies.  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

Java 2 -- Advanced java.lang & java.util Packages ...nage the dynamic loading of classes, creation of external processes, and host environment inquiries. The second unit describes the term introspection and its implementation with the Reflection class in Java. This unit also explains the classes and interfaces in the java.lang.reflect package. The methods of identifying the properties of objects at run time are discussed. The unit also explains  more...

Understanding Child Development This course covers the stages of development from birth to twelve years. This course will cover the theories of child development with special focus on cognitive, social and emotional aspects of development. The student will be introduced to the major theorists such as Erikson, Freud, Piaget. The aim of the course is to help anyone working with or interacting with children- parents, educators,  more...

Technical Communication Industry Certificate - Mastery Level ...eate powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your documents Define your personal philosophy of quality management in publications project development Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this  more...

Starting and Growing a Business on the Internet ...ing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to start, what  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Six Sigma Black Belt Personal Training Library ...mproving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to  more...

Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and  more...

Savings Strategy Development ... strategic sourcing to continually improving cost savings processes. You'll also understand many nuances of how to write an RFP within the context of a step-by-step RFP process. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Manufacturing Statistics Personal Training Library ...mproving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to  more...

Legal Transcription Training ...eed for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance from trained legal transcriptionists opens up  more...

Lean Manufacturing Personal Training Library ...nsistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation strategies and practices are covered in Unit 3. (3 Units; 3 Assessments; Approximately 10 hours of training.) In the 5S: Workplace Organization course, the student will learn the fundamental concepts of the 5S?s that help improve quality and productivity.  more...

Information Technology Infrastructure Library (ITIL) ..., and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little as 2 hours but more  more...

Innovation in the Workplace ...ique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.  more...

How To Master Sales Skills ...nel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without  more...

Comprehensive Medical Transcription Training ...al cost It does not require memorization by obsolete rote processes (slow and cumbersome; the words of medicine are taught in context using multisensory tasking) transcription training includes actual physician dictation, complete with background noise, accents, interruptions, the real world of dictation. We have trained hundreds of MTs, including the authors of other training programs. This is  more...

Complete Paralegal Training Program (Self-Paced) ...ter the field. It is designed to teach the functions and processes of institutions in the U.S. legal system, roles and issues in the field, and selected specialties of law, without teaching you things you don`t need. It discusses employment opportunities and provides dozens of websites for research purposes to enhance your educational skills on-line, in addition to opportunities to network  more...

Advanced Customer Relationship Management -Part 2 ...ucting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has  more...

Advanced Certificate in Technical Writing ...eate powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your documents Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program. Frequently Asked  more...

How To Master Business Management ...know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a workspace for all employees to  more...

Managing Disagreement ...on -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships.  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Securing Access to Resources in Windows Server 2003 To outline the decisons and processes for securing networks using authentication and authorization  more...

Windows Server 2003 Planning Server Roles and Server Security To outline the processes and considerations for planning server roles and server security  more...

Windows Server 2003 Planning a Security Infrastructure To outline the processes and considerations for the planning the public key infrastructure and securing network data  more...

Windows Server 2003 Security Basics To outline the processes and considerations for performing a security analysis and securing the network management process  more...

Windows Server 2003 Securing Clients To outline the processes and considerations for securing client machines and securing remote access  more...

Windows Server 2003 Securing Data and Server Roles To outline the processes and considerations for securing data and securing server roles  more...

Windows Server 2003 IIS Security and Firewalls To outline the processes and considerations for securing an IIS implementation, including the use of firewalls  more...

The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then  more...

The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,  more...

Sales Manufacturing TM Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This  more...

Sales Manufacturing TM Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your business from a holistic perspective and to build  more...

Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Critical Thinking Skills for Managing "Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...

Process Management Skills ...re. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management,  more...

Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis management  more...

Industry Overview Information Technology ...e strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt. This course provides a  more...

Industry Overview Federal Government ...to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges  more...

The Oil and Gas Industry Overview Version 2 ...companies are applying advanced technologies and improved processes to meet growing demand, as well as working to keep abreast of the constantly shifting geopolitical landscape so critical to success in this sector. This course provides a high-level view of the industry environment, including its scope and structure, and navigates learners through relevant business and regulatory issues. Also  more...

The Health Care Industry Overview Version 2 ...ustry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This course provides a high-level view of the health care industry environment, including its key  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center ...ze and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course introduces the concepts behind incident management, demonstrates how to deal with and close incidents correctly, and teaches how to apply Service Level Agreement terms and Quality Assurance principles. The course helps to prepare  more...

Management Tools and Metrics ...ervice, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools  more...

Interacting with the Customer ...This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification, which is targeted at individuals wishing  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

ITIL The Service Desk and Incident Management Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services  more...

ITIL Configuration and Release Management Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...

ITIL Service Level and Capacity Management IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services  more...

ITIL Problem and Change Management ...ent (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem management and change management. This course is intended to help learners  more...

ITIL Continuity and Availability Management ...delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining services to allow the business to continue to operate.  more...

ITIL Financial and Security Management ... (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security management. This course is intended to help learners  more...

ITIL V3 - Service Strategy Processes In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.  more...

ITIL V3 - Service Design Processes IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes.  more...

ITIL V3 - Service Transition Processes and Principles IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...

ITIL V3 - Service Operation Processes IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.  more...

ITIL V3 - Continual Service Improvement Fundamentals IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will  more...

Bridge the Expectations Gap ...ng like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from  more...

Writing a Business Case ...o invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course  more...

The Writing Process How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Customer Relationship Management - eCRM Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user.  more...

Principles of Marketing - Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan.  more...

Visual Basic 2005 Diagnostics and Management To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance  more...

Estimating Activity Costs ...ques, and outputs involved in the Project Cost Management processes. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the Project Cost Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project  more...

Budgeting and Controlling Costs ...urces, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and Cost Control processes. Through  more...

Elements of Project Human Resource Management ...managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human Resource Management to project performance. It will cover the basic elements of Project Human  more...

Implementing Project Human Resource Management Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is  more...

Initiating a Project and Preparing the Project Plan ...oncerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover  more...

Project Integration Executing and Completing a Project ... decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers  more...

An Introduction to Project Management ...rying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of  more...

Introduction to Project Process Groups and Initiating a Project ...tive experience--called a project--there are interrelated processes that must occur. These processes can be grouped into five Process Groups.The art of project management is to understand which processes are involved in which process group and how they are interdependent. In this course, learners will identify the five Process Groups--Initiating, Planning, Executing, Monitoring and Controlling,  more...

Project Planning ... Edition, the Planning Process Group consists of the most processes--21 to be exact. The range of processes includes everything from developing a Project Management Plan, defining scope, and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the understanding that the outcomes are not set in stone and that planning is  more...

Executing Monitoring Controlling and Closing a Project ...eseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation.The  more...

Planning Project Procurement and Requesting Seller Responses ...ce in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information,  more...

Planning for Quality ...t system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned  more...

Performing Quality Assurance and Control ...nd every deliverable. Project managers employ two sets of processes to manage the quality of projects: quality assurance and quality control. The Perform Quality Assurance process involves a set of activities that examine the processes, procedures, and policies used in a project and ensures that they contribute to the desired outcomes. This process ensures the project is managed in a way that  more...

Responding to and Controlling Project Risk ...course, the project manager will learn about the last two processes in the Project Risk Management knowledge area, as described in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition. The learner will learn how to plan effectively for responding to risk, and how to monitor and control risk over the life of the project.This course is aligned with "A Guide to the  more...

Planning Project Scope ...ques for, and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project Scope Statement. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved. Material from  more...

Controlling Project Scope ...and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with creating work breakdown structures, accepting the completed project scope, and controlling changes to the scope of the project. This course is aligned with "A  more...

Elements of Project Time Management ...nd techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed to complete these activities. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the  more...

Project Scheduling ...ues, and outputs of the following project time management processes: Activity Duration Estimating, Schedule Development, and Schedule Control. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project time management processes in action. This course is aligned with "A Guide to the Project Management  more...

Communications Planning and Information Distribution ...s of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, project managers are responsible for distributing information to all  more...

Oracle 11i Roles Delegated Administration Registration and Auditing To create roles, set up Delegated Administration, create registration processes for roles, run audit reports, monitor users, and enable the AuditTrail feature  more...

Portfolio Management Processes and the Organization ...nt is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This course will examine the importance of understanding how portfolio management processes function within the organization, and relate the importance of portfolio management processes and Process Groups. This course is aligned with "A Guide to the Project Management Body of Knowledge"  more...

Portfolio Management Process Groups ...processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members  more...

Oracle Database 11g Installation and Upgrade Enhancements Recognize the enhancements to Oracle Database 11g's installation and upgrade processes, as well as its various post-upgrade steps, and recognize how to create a new database.  more...

Selections and Layers in Photoshop CS To demonstrate the processes and considerations for making selections and working with layers  more...

Performing and Managing Backups in Oracle 10g To outline the processes and considerations for using RMAN to perform and monitor backups  more...

Advanced Database Recovery and Repair in Oracle 10g To outline the processes for recovering non-critical files, performing incomplete recoveries, and repairing corrupted components of databases  more...

Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle To outline the concepts and processes to secure the Oracle listener and to work with remote and distributed transactions  more...

Optimizing Database Performance in Oracle 10g To outline the processes and considerations for optimizing an Oracle database using alerts, trace files, and advisors  more...

Managing Storage and System Resources in Oracle 10g To outline the processes and considerations for using the Automatic Storage Management and Database Resource Manager features  more...

Using the Scheduler to Automate Tasks in Oracle 10g To outline the processes and considerations for using the Scheduler tool  more...

Using Advanced Features in Oracle 10g To outline the processes and considerations for using the advanced features of Oracle Database 10g  more...

Photoshop CS Basics To demonstrate the essential tasks for using Photoshop and the processes and considerations for working with color in Photoshop  more...

Managing System Processes in SUSE Linux To manage packages and processes in SUSE Linux  more...

The Executing Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Monitoring Controlling and Closing Programs ...nefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. This course is designed to help program managers understand the processes that support the Monitoring and Controlling and Closing process groups. This course is aligned with "A Guide to the Project Management Body  more...

Project Management Fundamentals ...project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project management so he will be able to manage  more...

mySAP Finance Modules To recognize how to align business processes with key financials modules in the SAP R/3 package  more...

mySAP Logistics Modules To recognize how to align business processes with key logistics modules in the mySAP ERP R/3 package.  more...

Refining and Documenting Requirements ...processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements, assumptions, and constraints for analysis. It  more...

Advanced Project Management - Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity levels. You will also learn how to assess a department or organization's maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management.  more...

C 2005 Diagnostics and Management To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance  more...

Leading High-performance On-site Teams ...s of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team development--forming and storming. It outlines steps for defining a project and offers strategies for gaining commitment and building trust among team members. It also  more...

Securing Resources in the WebSphere 5 0 Environment II To outline the processes for securing system services and configuring Java 2 security and JAAS in WebSphere  more...

Streams Pipes Redirects and Processes To introduce applying filters to text streams and redirecting, piping to the input/output commands, and Linux processes  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...y comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business  more...

Modeling and Analyzing Processes in Six Sigma ...f the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From  more...

Data Classification and Collection in Six Sigma ...sopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate  more...

Summarizing and Presenting Data in Six Sigma ...n to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts of descriptive statistics, such as  more...

Measuring Process Capability and Performance in Six Sigma ... you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and  more...

Design for Six Sigma in the Organization ...age, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals.  more...

Six Sigma Process Improvement ...processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This  more...

Control Charts and the Pre-control Process ...to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved  more...

Six Sigma--Lean Tools for Control ...e, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean  more...

Define the Six Sigma Opportunity ... the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs. You'll also learn about Six  more...

Six Sigma Team Leadership ...processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and  more...

Design of Experiments DOE ...nizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately, improved organizations. This  more...

Taguchi and Quality Improvement ...e for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual  more...

Lean Concepts ...processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This  more...

Non-value-added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...

Process Analysis and Documentation ...n this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done.In this course, you will learn about the steps in the Measure phase. Then you will learn  more...

Collecting and Summarizing Data ...hodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement  more...

Measurement Systems ...ecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and both are responsible for a certain amount of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure  more...

Processes and Customer Analysis in Six Sigma Projects ...ers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate  more...

Unionized Workplaces HRCI PHR ...ll also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective bargaining, contract negotiations, good faith bargaining, and strikes and boycotts. The content in this course is based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by SHRM. Due  more...

HR s Strategic Role in the Organization HRCI SPHR ...within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...ight time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification Institute (HRCI) Senior Professional in Human Resources  more...

A New Manager and the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the  more...

Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will  more...

Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and  more...

Business Execution in Action ...ur organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate  more...

Leadership and Change Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph  more...

Quality Management - The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.  more...

Quality Management - Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Operations Management - Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.  more...

Operations Management - Operations Management Tools In "Operations Management: Operations Management Tools," you will learn the processes for making operations decisions and how to solve operations problems. You will also learn the strategies for maintenance and reliability and how to apply learning curves to your organization's operations.  more...

Design of Experiments and Validation of Solutions in Six Sigma ... the control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains. This course explains the basic design of experiments (DOE) concepts and outlines how to select, test, and validate improvement solutions in the final stages of a Six Sigma project. During the course, basic DOE concepts such as factors, levels,  more...

Statistical Process Control and Control Plans in Six Sigma ... and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The  more...

The Basics of Budgeting Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn  more...

Organizational Learning - Developing a Knowledge Management System In ?Organizational Learning: Developing a Knowledge Management System,? you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management  more...

Organizational Learning - Deploying a Knowledge Management System In ?Organizational Learning: Deploying a Knowledge Management System? you will learn information needed to conduct a pilot project and processes for deploying and monitoring knowledge management systems. You will also learn the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge management system.  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Managing the Expert - Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts.  more...

Managing the Expert - Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.  more...

Supply Chain Management Using Models ... measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain strategy. Identify characteristics of the quadrants of the sourcing strategy matrix. Match levels in sourcing strategy with their characteristics. Identify primary  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...rse in a three part series that teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. This course will cover how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas. Learn To • Cover NDS design guidelines, the concepts of a replica, and NDS  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...and troubleshooting tactics. It teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. It covers how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas, and how to resolve common NDS issues. This curriculum consists of three Skill Builder courses:  more...

Oracle9i Performance Tuning Architecture Strategy ... to administer resource consumer groups. o Identify the processes implemented by resource plans and resource plan directives. o Identify the measures that can be taken to tune memory performance. o Identify the I/O tuning areas that can improve overall system performance. o Identify the CPU tuning practices that can improve overall system performance. Audience This intended audience  more...

Oracle9i Database Admin Perform Database Backups ...r uses. • Differentiate between the user and server processes for user interaction with a database. • Match the key Oracle memory structures with their functions. • Match the functions of the key background processes with their functions. • Place a log member from two log groups in a specific directory. Unit 2: Database Archiving 1 - 2 hours • Identify the  more...

Oracle9i Database Admin Manage Storage Structures ... and the types of rollback segments. • Explain the processes that rollback segments follow for transactions. • Plan, create, and acquire rollback segments. • Modify and remove rollback segments. • Retrieve rollback segment information from the data dictionary. • Describe the solutions to rollback segment problems. • Explain the concepts of automatic  more...

Oracle9i Database Admin Manage an Instance ...iles. • Identify the connection procedures and the processes generated during database connection. • Identify the stages in processing a query and the memory structures used in query processing. • Identify the steps of DML processing and the memory structures involved in DML processing. • Identify the uses of SCN and the features of a process commit. •  more...

CIW E-Commerce Designer Part 5 Transaction Mgt ...te. Identify the entities that participate in e-commerce processes. Identify the guidelines for choosing payment methods. Identify the requirements for online credit card processing. Identify security risks involved in e-commerce. Identify the purposes of security in e-commerce. Sequence the steps in the digital signature process. Audience The audience for this course includes system  more...

CIW E-Commerce Designer Part 4 Site Implementation Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

CIW E-Commerce Designer Part 3 Site Usability Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in  more...

CIW E-Commerce Designer Part 2 Product Marketing ...r needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The prerequisite for this course is that students must have CIW Foundations certification or equivalent experience. Students must also have CIW Site  more...

CIW E-Commerce Designer Part 1 Foundations Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive  more...

Oracle PL SQL Database Programming ...g Program Units Duration: 1 - 2 Hour(s) Select the processes involved in creating a stored procedure and a stored function using SQL*Plus. Identify the effects of storing code separately on the server and on the client. Perform the steps required to create a stored procedure using SQL*Plus. Perform the steps required to create a stored function using SQL*Plus. Match runtime  more...

UNIX--Part 2 Advanced Topics for Users ... 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Processes Duration: 1 - 2 Hour(s) Identify the hardware requirements for a UNIX system. Identify the memory requirements of a UNIX system. Identify the features of job control. Track multiple processes. Change the state of a running process. Schedule a script for later execution. Unit 2: UNIX File Information Duration:  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ... Identify ZENworks Design guidelines and installation processes. Identify the Novell Client upgrade processes, register and import workstations, and configure search policies. Identify management applications using Application Launcher. Identify how to distribute applications using Application Launcher. C ontent Emphasis Skills-Based A udience The targeted audience for  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...fy the attributes of the OFFILES directory. Identify the processes that move message components to the message store. Sequence the steps used to move items between the input and output queues. Identify the priority subdirectories within the WPCSIN and WPCSOUT directories. Identify the benefits of the guardian database. Match the access method to its determinant. Identify the effects of  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...Plan options for an organization and a classroom. Teach processes of installing and configuring a GroupWise system. Install agents and view GroupWise in NetWare Administrator. C ontent Emphasis Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed  more...

Designing for Cisco Internetwork Solutions Part 1 ...complish organizational goals. Unit 2: Network Design Processes (1 hour) Identify features of the planning, design, implementation, operation, and optimization (PDIOO) methodology. Identify the steps involved in a network design phase methodology. Identify guidelines for top-down network design. Identify guidelines for creating a network design decision table. Identify  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ener. Identify the alternate methods by which a listener processes incoming connection requests. Sequence the events that occur in a Bequeath session. Sequence the events that occur in a Redirect session to a dedicated server process. Sequence the events that occur in a Redirect session to a dispatcher. Identify the contents of the default listener.ora file. Match the optional parameters  more...

Oracle8i Backup and Recovery Strategies Backups ...ecovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a recovery catalog. This course also identifies the concepts associated with performing physical backups with or without Recovery Manager (RMAN). L earn To: Identify the features of the Oracle backup and recovery  more...

Oracle8i Database Admin Manage an Instance ...formation stored by them. Match the mandatory background processes with their functions. Match the different types of files existing in a database with the information stored in them. Match the non-database files with the information stored in them. Sequence the stages in processing a query. Identify the combinations of the shared pool components and the information stored in them.  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ...n about a local machine. Identify the functions of the processes in every boot phase and troubleshoot through system files. Match the stop screen sections and parameters with their contents and use various debugging utilities. Identify types of startup errors and troubleshoot disk related and configuration problems. Troubleshot RAS problems, resource access and permission problems,  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ... Network Traffic Duration: 2 - 3 Hour(s) Match the processes that generate server-to-server traffic on the Windows NT 4.0 network with their uses. Sequence the frames generated during the different phases of the Account synchronization process. Sequence the steps in which the Accounts database of the backup domain controller is updated. Sequence the steps in which the trusting domain  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 ...pecified time limit using the DHCP manager. Identify the processes that generate network traffic in a WINS client-to-server interaction. Identify the frames generated in the name registration and renewal process. Identify the frames generated in the name resolution process. Identify the frames generated in the name release process. Configure the renewal interval of WINS clients to a  more...

Wndows NT Server 4 0 Enterprise Curriculum Course Overview This course series will help individuals prepare for certification exam 70-068. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Building an E-Commerce Business Case This course provides the learner with information which addresses the relationship between costs and benefits. Learn To: Build Online Revenues. About B2B Consumer Transactions. About Sales and Services. About Online Customer Relationships. About the Virtual Value Chain. Audience: This course is intended for Managers and technical staff who are in a position to provide  more...

E-Commerce Security ...duals. Identify the role of passwords in authentication processes. Identify types of tokens used in authentication processes. Identify the features of biometric systems. Identify the functions of single sign-on techniques. Identify types of digital certificates. Identify the steps involved in obtaining a personal certificate. Identify the steps involved in obtaining a server  more...

Oracle8 Performance Tuning Managing Memory and Disk I O Course Overview This course is the second in a three-part Oracle8 Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log  more...

Oracle8 Network Administration Net8 Architecture Configuration ...ener. Identify the alternate methods by which a listener processes incoming connection requests. Sequence the events that occur in a Bequeath session. Sequence the events that occur in a Redirect session to a dedicated server process. Sequence the events that occur in a Redirect session to a dispatcher. Identify the contents of the default listener.ora file. Match the optional parameters  more...

Oracle8 Backup and Recovery - Strategies and Backups ...kup and recovery strategy. Describe the structures and processes in the Oracle architecture. Identify the implications of operating a database in a given archive mode and identify the steps to change the archive mode. Set the init.ora parameters and configure the database for archive processing. Identify the components and features of Recovery Manager. Identify the contents and  more...

Oracle8 Database Administration - Manage an Instance ...formation stored by them. Match the mandatory background processes with their functions. Match the different types of files existing in a database with the information stored in them. Match the non-database files with the information stored in them. Sequence the stages in processing a query. Identify the combinations of the shared pool components and the information stored in them.  more...

SAP R 3 v4 x FI Payments ...dge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3 system functions. The following courses provide the education which will ensure most productive study of course 13180: 13181, Working with SAP R/3; 13176, SAP R/3  more...

SAP R 3 v4 x Invoice Verification ...d A udience All personnel involved in the auditing processes associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing.  more...

SAP R 3 v4 x MM Inventory Management ...dge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13178: 12749 SAP R/3 Fundamentals and course 13181 Working with  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...ge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working  more...

SAP R 3 Supply Chain Management ... SAP a supplier of SCP - Tools. SCP within company processes. Supply Chain Projects. Methodical starting points. Industry character. C ontent Emphasis Skills-Based A udience Management for Logistics, Production, Sales & Distribution, MRP, Marketing, Service and Purchasing and other areas touching the Supply Chain Management in the areas of Company Management and  more...

SAP R 3 System Management System Administration ...tral and Distributed Instances. Interaction between Work Processes. Work Process Overview. R/3 Networks. Definitions. Computers and Services. SAProuter. Unit 2: Basic Administration Principles Duration: 2 - 3 Hour(s) Starting and Stopping the R/3 System. Before Starting the R/3 System. Starting the R/3 System. SAP Service Manager. Command Prompt Start and Start. Startup  more...

Oracle 11i10 Order to Cash Invoicing Overview ...key concepts related to the AutoInvoicing and Receivables processes. Further, the course covers concepts related to the Bill Presentment Architecture (BPA). This course also discusses concepts related to implementing customer invoicing. Learn To: Identify key concepts related to the AutoInvoice process. Identify options for managing the AutoInvoice system options. Identify key  more...

Oracle 11i10 Order to Cash Shipping Execution ...ers concepts related to the Pick Release and Ship Confirm processes. Further, the course discusses concepts related to handling deliveries, shipping exceptions and execution reports. Learn To: Identify key concepts related to the shipping execution flow. Identify key concepts related to the Shipping process. Identify key concepts related to the Pick Release process. Identify  more...

SAP R 3 SD Sales and Shipment Processes ...ctical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries, quotations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at the functions used during the  more...

SAP R 3 v4 0 Profit Center Accounting ...employees within centralized or decentralized controlling processes and individuals responsible for Profit Centers. Participants should have completed the following courses: 12286 SD Order processing. 12280 Cost Center Accounting 1 12277 FI General Ledger 12276 FI Accounts Payable/Accounts Receivable 12279 FI Balance Sheet T otal Learning Time 5 - 7 Hour(s)  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...mpanies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related processes. Delivery Scheduling. Subsequent Settlement. C ontent Emphasis  more...

Oracle Workflow 11i10 Business Event System Subscriptions This course covers business events, event subscriptions, and event activities. It specifies the features and options to define and maintain business events, event subscriptions, and event activities. It also covers several standard activities that help manage the contents of event messages. Learn To: Identify features of business events. Identify options that enable you to define and  more...

Oracle Workflow 11i10 Interacting with Processes Notifications ...ow process. Identify options for administering workflow processes by using the Administrator Monitor. Identify options for administering workflow processes by using the Self-Service Monitor. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...le functions, and the error-handling features of workflow processes. Learn To: Identify features of the Workflow Engine. Identify features of background engines. Identify features of PL/SQL and Java procedures for function activities. Identify code to define PL/SQL procedures for function activities that perform update and verification operations. Identify features of  more...

Oracle Workflow 11i10 Managing Customizing Workflow Processes ...uments in messages. Further, it covers forced synchronous processes, selector/callback functions, standard API used to define selector/callback functions, and the code to define a selector/callback function. It also covers master/detail coordination activities. In addition, it covers how to customize and protect workflows. Finally, it covers Workflow Loaders and reviewing Workflow System.  more...

Exchange Server 5 5 Design Implementation - Part 6 ...iple-site environments. L earn To: Identify the processes and components of the Connector for Lotus Notes. Configure and manage Connector for Lotus cc:Mail. Identify the functionality of a Microsoft Mail Connector. Configure the Microsoft Mail Connector. Implement directory synchronization and manage Microsoft Schedule+ Free/Busy Connector. C ontent Emphasis  more...

Exchange Server 5 5 Design Implementation - Part 3 ...ctions of Knowledge Consistency Checker (KCC). Match the processes that manage Directory Replication between sites with their importance. Sequence the order of events during the configuration of Directory Replication between three sites. Identify the reasons to force Directory Replication from a specific inbound site. Unit 4: Public Folders Replication Duration: 2 Hour(s) Identify  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 4 ... Hour(s) Identify the differences between threads and processes. Identify the features of threads implemented by MFC. Identify the classes and functions used by MFC to implement threading in an application. Create a worker thread by using AppWizard. Identify the rules to suspend and resume threads. Identify the uses of the Sleep() API function. Identify the functions used in the  more...

Visual InterDev 6 0 Accessing Remote Data ... Hour(s) Identify the advantages of creating business processes by using an object-oriented model. Identify the advantages of using COM components. Identify the criteria for selecting a specific type of COM component for a project. Match the options in the General property page of the Project Properties dialog box with their descriptions. Match the settings of the Instancing property of  more...

Brand Management Developing a Brand Strategy ... as introducing new brands. The program also explains the processes for developing secondary and sub-brands. Additionally, the program provides you with guidelines for building brand extensions and releasing a brand internationally. By applying the information in this program, you will be able to create a secondary or sub-brand, identify reasons new products might fail, and launch a brand  more...

Brand Management Integrated Marketing ... media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program, you will be able to integrate a brand within your company, convey brand identity through appropriate channels, and manage your resources effectively. Learn To  more...

Brand Management Branding on the Web ...t branding on the Internet. The program provides you with processes for branding on the Internet, creating a secondary brand on the Internet, and how to introduce a brand on the Internet. Additionally, the program provides you with guidelines for each process as well as guidelines for developing effective Internet brand names. By applying the information in this program, you will be able to  more...

Professional Selling Over the Phone Preparation Strategies ...pace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice, listening to feedback, and asking questions to increase sales. Learn To Sequence the steps for  more...

Professional Selling Over the Phone Closing a Sale ...xamples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close telesales.  more...

Sales Management Building a Championship Sales Team ...uidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales management. Follow the guidelines for interviewing successfully. Follow the steps for building trust between sales professionals and yourself. Follow the steps for  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills The Consulting Process ...hout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing a problem resolution. Identify the steps for  more...

Consulting Skills Serving as an Internal Consultant ...d to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants. Follow the steps for selling your skills to an internal client.  more...

Quality Management The Quality Management Process ...o achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in implementing quality. Identify the ways in which variation leads to loss. Identify the common categories of the costs of quality. Identify benefits of  more...

Oracle Workflow 11i10 Communications Function Activities ...processes. This course covers function activities, activity details, activity attributes, and standard assign activity. You'll learn about Oracle Workflow directory service, local directory service tables, and loading roles in a workflow process definition. The course also covers systems, agents, and external system registration. Finally, it covers the options that enable you to send events to  more...

Oracle Workflow 11i10 Components Planning Workflow Processes ...efits of Oracle Workflow. Identify features of workflow processes. Identify features of the Business Event System. Audience: The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total  more...

Oracle Workflow 11i10 Developing Processes This course covers the steps to diagram and create a workflow process. It also covers the steps to define item types, process activities, item type attributes, lookup types and lookup codes, messages, message attributes, and notifications activities. In addition, it covers the features of item type attributes, notification activities, and embedded regions. Finally, it covers special message  more...

Oracle 11i10 System Admin User Management Resource Auditing In the Oracle 11i10 Sys Admin: User Management and Resource Auditing course, learners will be introduced to the concepts and implementation of Oracle User Management and resource auditing. Learn To: Identify privileges of different types of users in Oracle User Management. Identify steps in different phases of Oracle User Management implementation. Identify features of roles.  more...

Oracle 11i10 System Admin Concurrent Management Profile Options ...tify features of different types of log files. Identify processes involved in managing log files. Identify the steps to create request groups. Identify the steps to create a coded request group. Identify features of request sets. Identify the steps to define a request set. Identify privileges of different users on request sets. Unit 2: Administering Concurrent Managers  more...

Oracle 11i10 Project Foundation Fundamentals Part 5 ...dation Fundamentals: Part 5 introduces the learner to the processes involved in setting up project templates and tasks in Oracle Projects. The course also introduces the concept of extending project functionality and project lifecycles. Learn To: Identify features of a project template. Identify the steps to define a project template. Identify the uses of different Quick Entry  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ... solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the need for the iterative nature of DMAIC for a process. Understand how improvement affects the people involved in a  more...

Advanced Six Sigma The Define Phase of DMAIC Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,  more...

SAP R 3 3 0 ...em. Execute transactions to complete business management processes. Working with several applications simultaneously. Announcement/report of dialog Unit 2: Help Functions Duration: 3 - 3.5 Hour(s) Applications of R/3's online documentation. Various functions of the F1 key. Call for information on input via the Results Help Button, the Magnifying Glass button or the F4 key.  more...

SAP R 3 v4 0 MM Warehouse Management ...se employees, project participants coordinating warehouse processes, employees working in functions which interface with the warehouse. Participants should have completed the following courses: 12272 SAP Fundamentals and 13033 R/3 working with SAP R/3. T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Overview of Warehouse Management Duration: 2 Hour(s) Warehouse  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...ction Duration: 1 Hour(s) Overview of SAP Retail. Processes. Purchasing and sales. Merchandise logistics. Unit 2: Organizational Structures Duration: 1 Hour(s) Organizational units. Purchasing organization. Logistics organizational structure. Sales organization. Organization of financial accounting. Model organization. A model retail company. Unit 3: Site Master  more...

SAP R 3 CO Activity Based Costing ...ives. Cause-Related Allocation. Cost Drivers. Business Processes. Analysis Options. Activity Based Costing in the R/3 System. Integration in R/3. Implementing Activity Based Costing. Unit 2: Allocating Costs to Processes Duration: 2 - 3 Hour(s) Master Data for Activity Based Costing. Activity Types. Statistical Key Figures. Creating a Business Process. Completing the  more...

SAP R 3 MM Purchasing Organization and Master Data ...ntire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. L earn To: Basic Principles and  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...ntire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as FI, SD, CO, PP, PS, etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. L earn To: Purchase Order.  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13176: 12749, Fundamentals and course 13181, Working with SAP  more...

Process and Function Modeling ...a process step written to conform to standards. Identify processes from the business requirements and label a process on a process diagram. Identify an organization unit. Identify the purpose of an organization unit when used in a process model. Identify organization units on a process diagram, based on the business requirements. Identify the purpose of a process flow between two  more...

Introduction to Data Warehousing ...of data warehousing, this course helps you understand the processes involved in and the architecture of data warehousing. The tools involved in analyzing the warehouse data will also be covered. Finally, you'll learn about the Oracle data warehouse. L earn To: Identify the basic concepts and terminology of data warehousing. Identify the different processes and tasks involved in an  more...

SQL Server 7 0 - Implementing a Database - Part 3 ...ted subquery. Sequence the steps in which the SQL Server processes EXISTS and NOT EXISTS subqueries. Perform the steps to add rows to a table. Perform the steps to delete rows from a table. Perform the steps to remove rows based on other tables. Perform the steps to update rows. Select the benefits of cursors. Select the methods for requesting a cursor. Select the uses of Transact-SQL  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ...dation Fundamentals: Part 3 introduces the learner to the processes involved in defining resources and roles in Oracle Projects. Additionally, the course covers features of setting the project and organization security. Learn To: Identify features of components used to define resources in Oracle Projects. Identify the steps to define jobs. Identify the steps to define a  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 ...n forecast processing. Identify features of calculation processes for forecast amounts. Identify the features of utilization. Identify methods involved in calculating utilization. Identify the options involved in defining unassigned time. Identify features of integration of Oracle Projects with Oracle Sales. Identify the steps to create and modify a sales opportunity in Oracle  more...

Quality Management Business Process Improvement ...lement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To Given three goals, prepare to lead business process improvement.  more...

SQL and PL SQL PL SQL Basics ...s of PL/SQL. Select the actions by which a PL/SQL engine processes a block of code. Identify the features of the sections of a basic PL/SQL block. Match the PL/SQL program constructs with their features. Identify the syntax rules to be applied in creating a PL/SQL block. Unit 2: Developing a Simple PL/SQL Block Duration: 0.5 - 1 Hour(s) Identify the functions of PL/SQL variables.  more...

SQL and PL SQL Basic SELECT ...abase concepts and properties. Describe database design processes by explaining the system development life cycle and entity relationship modeling. Describe the concept of object relational database management systems. Write SQL SELECT queries. Customize SQL queries when selecting data from a table. Identify SQL*Plus environment, features, and commands. Restrict rows retrieved by a  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 1 ...cle 11i e-Business Suite with their features. Match the processes in the Oracle 11i e-Business Suite with their features. Identify basic business needs supported by the Multi-Org enhancements to Oracle Applications. Match organization types supported in the Multi-Org model with their descriptions. Identify features of the Multi-Org security model. Identify features of the e-Business  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 2 ...ntify key concepts related to different types of Workflow processes. Match components of Workflow architecture with their descriptions. Identify features of alerts. Define a periodic alert. Define actions for a periodic alert. Audience: The target audience for this course are Functional implementers. Deployment: Self-Study Language Options: US English Total  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 2 ...flow enables you to create, modify, and automate business processes. Learn To: Identify features of item type attributes. Define attributes for Oracle Workflow. Identify guidelines for defining lookups. Identify features of Workflow testing. Identify features of the Workflow Monitor. Identify features of Worklists. Audience: The target audience is Functional and  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 3 ...kflow enables you to create, modify and automate business processes. In part 3, you will learn about Activities, Events, and Workflow APIs. Learn To: Identify the steps to define a function activity. Identify tasks to be performed to define activity details. Identify features of Event activities. Identify features of the Workflow Engine. Identify features of forced synchronous  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 ...kflow enables you to create, modify and automate business processes. Learn To: Identify features of Workflow-driven business processes. Identify features of business processes integration using Oracle Workflow. Match Oracle Workflow database components with their features. Identify features of Oracle Workflow business events. Identify issues related to managing business events  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 4 ...kflow enables you to create, modify and automate business processes. In part 4, you will learn about workflow configuration, Workflow Manager, and utilities. Learn To: Identify necessary setup steps for Oracle Workflow. Identify issues involved in setting Global Workflow Preferences. Identify the issues in setting up a directory service. Identify uses of the Workflow Definition  more...

Oracle 11i Procure to Pay Part 1 ... the procure-to-pay process. Learn To: Identify processes involved in different phases of the procure-to-pay life cycle. Match the applications used in the procure-to-pay process with their descriptions. Identify role of suppliers in the sourcing phase of the procure-to-pay process. Identify features of suppliers. Identify options in the Suppliers window for entering supplier  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...e network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a network security plan at various stages of the service and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security plan  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...e network security planning guidelines related to company processes. Match organizational structures with their implications on the network security plan. Identify the guidelines for a network security plan at various stages of the service and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security plan  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ... a specified situation. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN Security  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ... a specified situation. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN Security  more...