From Serebra Learning Corporation
Communication Skills: Effective Writing 


MAXIM TRAINING The written word remains one of the most common forms of communication at work, yet it frequently fails to achieve the required
RESULTS. To be able to write effectively is now even more important in the electronic age of word processing and e-mail. If the medium is efficient the message should be too!! "
Effective Writing" gives you a range of practical techniques for writing
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Communication Skills: Report Writing 


MAXIM TRAINING Writing effective reports is a core work skill. In the age of technology it is still one of the most important means of communication. This course explores some of the key factors that make a report
EFFECTIVE. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You'll find the course valuable if you're using a word processing package,
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Assembler System/390 Basic 


This course is an introduction to
System/390 assembler programming in an OS/390 environment. It teaches the student assembler programming skills including system conventions, assembler, and machine and macro instruction usage. In the laboratory sessions the student is guided in creating assembler programs: these include re-entrant code, the use of bi-modal addressing and execution in access
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COBOL Curriculum 


...OBOL s file handling methods
Course Content Module 1 FILE PROCESSING File Processing Overview Common File Considerations The functions of
Files Types of
Files Module 2 SEQUENTIAL FILE PROCESSING COBOL File processing The Environment Division The Data Division Operations on Files The Write Verb Multiple Record Types Module 3 DIRECT FILE PROCESSING INDEXED FILES (
Part 1) Direct
Access Files more...
Java Servlets Part 2: Creating Servlets 
This second course in the series provides the core information needed to teach learners how to create and use servlets. The first course is more of an introductory course and the final course in the series teaches advanced features of servlets. This course teaches how the servlet receives information and requests; how the servlet sends information, including standard
HTML and multimedia content;
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JES2 Job Controls ll 
...processing and explains how to specify a
Universal Character Set image and a
Forms control
Buffer image. It describes how to force a page break, control line spacing and load characters sets. The course discusses the burster-trimmer-stacker, all-points-addressable printers, and the parameters for advanced function printing. It also identifies situations when special output processing is
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ITIL Service Level and Capacity Management 
...anizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into core processes within the IT infrastructure library (
ITIL). This course covers two service delivery processes: service level management and capacity management. This course is intended to help learners prepare
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The Customer Service Agent in Action 
...stomer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect more detailed data than ever before, assess more varied and more complex problems, and use increasingly sophisticated technology. Working under intense time p
Customer service
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Developing Fundamental Critical Thinking Skills 
You may not need an
MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing
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Optimizing Email at Work 
...ay's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order
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E-mail and Organizational Communication 
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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Accounting for Cash Control 
Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,
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Using SOAP 
To understand how to create
SOAP documents that support web services
Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP,
WSDL, and
UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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Final Exam ANSI C Programming 
Generally taken near the end of a program,
Final Exam:
ANSI C Programming enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
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OS 390 and SMP E Fundamentals 
...E's system management and maintenance capabilities,
SMP/E processing and data flow,
SYSMOD content and construction, SMP/E primary and secondary data sets, and the
JCL used for SMP/E execution. This course is designed for system programmers who are not familiar with System Modification Program Extended (SMP/E) and who will be servicing OS/390 or MVS subsystems. It will also be useful for system
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OS 390 SMPE Maintaining System Software 
This course is designed to introduce the inexperienced user to procedures used to install system software (
SYSMODs), using
SMP/E. Specifically, it deals with installation command processing, SMP/E processing analysis and correction techniques, installing functions, and using SMP/E dialogs. This course primarily for system programmers who have no prior practical experience with SMP/E, and who will
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IMS DC Programming I 
This course teaches new
IMS/DC developers to maintain existing systems, or develop new IMS/DC systems. The major components of the
IMS Data Communications environment, as well as retrieving input messages and sending output messages in an IMS/DC environment, are covered. Other areas of interest include the differences between conversational and non-conversational processing, using the
Scratch Pad more...
JCL Coding Fundamentals I 
This course provides a practical overview of job processing functions,
JCL commands and the use of JCL with the
MVS/
ESA operating system. It teaches how to successfully write, interpret and debug JCL jobstreams. Programmers, analysts, operators, managers, production support and some end users.
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JCL Coding Fundamentals II 
This course provides a practical overview of job processing functions,
JCL commands and the use of JCL with the
MVS/
ESA operating system. It teaches how to successfully write, interpret and debug JCL jobstreams. Programmers, analysts, operators, managers, production support and some end users.
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JCL Advanced Coding I 
This course provides a practical overview of job processing functions,
JCL commands and the use of JCL with the
MVS/
ESA operating system. It teaches how to successfully write, interpret and debug JCL jobstreams. Programmers, analysts, operators, managers, production support and some end users.
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JCL Advanced Coding II 
This course provides a practical overview of job processing functions,
JCL commands and the use of JCL with the
MVS/
ESA operating system. It teaches how to successfully write, interpret and debug JCL jobstreams. Programmers, analysts, operators, managers, production support and some end users.
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Large Systems Overview I 


This course explains and demystifies the world of large
IBM and compatible computer systems. It expands upon the more common acronyms, and explains the concepts to which they refer. Included are such areas as the logical configuration of a computer, input/output, and communication units. Anyone interested in data processing basics.
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Large Systems Overview II 


This course continues with the basics learned in
Large Systems Overview I, and expands to further explain the world of large
IBM and compatible computer systems. It covers such areas of interest as data communications and networks, client/server architecture, and the
Internet and intranets. Anyone interested in data processing basics.
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COBOL Calculation Applications 
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL
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COBOL Basic File Processing 
TA COBOL product recall application will be created that accepts input from a sequential sales file and an index customer file, then generates a sorted customer contact file. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be reacquainted with, the
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COBOL Complex File Processing 
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. The first application accepts input from two files, the
Customer Contact file and the
Warranty file. The data is checked for the latest contact information and a master contact log file is generated. The
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OS 390 Introduction 
...NIX services. The
CICS Transaction Server and transaction processing is covered as well as platforms for distributed computing, file sharing,
Web enablement and
LAN services. The course describes OS/390's
Softcopy Services and the
BookManager system for creating and reading online books and the various system management and security tools included in OS/390. This course is written to OS/390
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OS 390 MVS Concepts and Facilities 
...e course explains the role of
MVS and identifies the data processing resources affected by the MVS operating system. The first topic presents a broad overview of MVS functions, and the second topic concentrates on mainframe job processing environments. The course explains how MVS functions as an operating system and how the MVS components fit together. It also shows the various ways the system
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OS 390 MVS JCL Introduction 
...ontrol
Language and methods for coding it to perform data processing jobs in an
MVS environment. The course reviews the overall structure and purpose of
JCL and introduces the three main JCL statements. The course then covers the coding of the
JOB and the
Execute (
EXEC) statements in detail. It also describes how to analyze job output listings, and discusses libraries and conditional
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OS 390 MVS JCL Advanced 
...dures to be modified at execution time to meet particular processing needs is included in this course. The course also examines procedures from the perspective of the procedure creator. The emphasis is on the effective use of symbolic parameters,
DDNAME operands, and other coding techniques that can relieve the procedure user of the need for extensive
JCL coding. Utility programs and the JCL
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OS 390 MVS ESA Fundamentals of VSAM Part II 
This course explains how
VSAM adds and deletes records to and from a
KSDS. It describes how VSAM manages the space within the data components of the KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing
ESDS or KSDS. It describes the role that
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OS 390 Introduction to CICS Transaction Server 
...hods for employing it to perform basic
Online Transaction Processing (
OLTP) tasks in a mainframe environment. The course reviews the overall structure and purpose of
CICS and introduces basic command levels for CICS in the following areas: management of data and databases, data communication and interproduct communication, application development, system services, and system management. The
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OS 390 COBOL 
...e
COBOL programmer. These are the
CICS online transaction processing system, the
DB2 relational database, and the
IMS/DB hierarchical database management system. The course covers the essential topics related to embedded appropriate subsystem-specific commands in COBOL to accomplish the desired result. The CICS unit includes the producing of 3270 screen formats using
MAP. Some fundamental SQL
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JES2 Job and Device Control I 
...es performed by
JES2 during each of the six phases of job processing as well as identify the manual required to find more information about a given command or message. Several JES2 commands will be described including commands to perform the following tasks: display the status of one or more jobs; hold, release, or cancel jobs in the JES2 queues; display the status of JES2 devices and queues;
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JES2 Job and Device Control II 
This course discusses basic computer operations in an
MVS JES2 environment. It describes the devices controlled by
JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be
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JES2 System Control I 
...ng system and its components, describes the stages of job processing after a job has been selected for execution, explains the execution of started tasks and the services provided to
TSO users by
MVS and
JES2. MVS and JES2 commands used to control jobs in execution are discussed as well as how to cancel batch jobs, started tasks, and time-sharing users in execution. The course describes the
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JES2 System Control II 
...ng system and its components, describes the stages of job processing after a job has been selected for execution, explains the execution of started tasks and the services provided to
TSO users by
MVS and
JES2. MVS and JES2 commands used to control jobs in execution are discussed as well as how to cancel batch jobs, started tasks, and time-sharing users in execution. The course describes the
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JES2 Job Controls 
...2 processes, in particular how to bypass some of the
JES2 processing stages, hold a job in the JES2 processing queues, and control the selection of a job for execution. The course also covers the JES2 control statements for establishing job parameters and communicating with the operator. SYSOUT data processing is discussed as well as the various ways to control how
SYSOUT data is processed, the
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CICS ESA Concepts 
...ilities. CICS is
IBM's general purpose online transaction processing (
OLTP) software, which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online versus batch processing and the
CICS/
ESA processing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit
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CICS ESA File Processing and Program Execution 
This course covers the coding techniques, source language statements, and
CICS commands needed to code an application program for the CICS/
ESA environment. It covers reading, writing, and deleting records from
VSAM KSDS, handling exception conditions, and preparing a CICS program for execution. While each CICS solution is designed to run on a particular operating system and hardware platform, this
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CCNT Computer-Telephony Integration Essentials v6 0 
This course introduces
CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the
CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
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Oracle 11i Concurrent Elements 
To submit and manage requests, create request groups and request sets, and identify the concepts and tools associated with concurrency and concurrency administration
Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the
11i E-Business Suite more...
Oracle 11i Concurrent Elements 
To submit and manage requests, create request groups and request sets, and identify the concepts and tools associated with concurrency and concurrency administration
Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the
11i E-Business Suite more...
SAP R 3 3 0 Fundamentals 
Now you can learn the functionality and capabilities of the
SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the
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SAP R 3 4 6 Shipping Employee 
...iew of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the R/3 System. The audience for this course are employees who need to learn how to use the R/3 System, especially in regards to shipping,
Shipping Clerks, and other shipping
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SAP R 3 4 6 AR Accountant 
The
SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 4 6 AP Accountant 
This
SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the
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SAP R 3 4 6 FI Payments 
...Processing is a component of
SAP's R/3 Financial
Accounting module (FI). FI is a powerful module integrating many activities, including
General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in this
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WordPerfect Office 11 - WordPerfect 11 
WordPerfect 11 is a general-purpose word processing program that is used to create documents of all kinds. The
WordPerfect 11 course teaches the learner how to create and edit a document, focusing on how to select and move text, format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images and how to proof and print documents.
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Structuring Editing Saving and Opening Documents in Word 2007 
...aving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with
Word 2007. A new feature of Word 2007 demonstrated in the course is the ability to save a document in
PDF or
XPS format, in addition to being able to save as a web page.
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Supply Chain Management - Building a Sustained Competitive Advantage 
This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and
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Supply Chain Management - Using Models 
This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.
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OS/390 CICS/ESA Concepts 
...ilities. CICS is
IBM's general purpose online transaction processing (
OLTP) software, which is used by many organizations to handle transaction processing needs. Some topics discussed in this course are online versus batch processing and the
CICS/
ESA processing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit
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CICS/ESA Concepts 


...ilities. CICS is
IBM's general purpose online transaction processing (
OLTP) software which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online versus batch processing and the
CICS/
ESA processing environment; CICS/ESA architecture and resources; task file and program control; as well as command-level interfaces. The third unit
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Microsoft Windows 98 for End-Users Basic 
...oftware you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this
Basic course introduce you to the fundamental
Windows 98 skills including how to use windows menus toolbars scroll bars and dialog boxes; work with
Windows programs such as
WordPad and
Paint; manage files and folders using both My
Computer and
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Microsoft NT 4 Workstation for End-Users Basic 
...ftware you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The five units in this
Basic course introduce you to the fundamental
Windows NT skills, including how to use windows, menus, toolbars, scroll bars, and dialog boxes; work with
Windows programs, such as
WordPad and
Paint; manage files and folders using both My
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Microsoft NT 4 Workstation for End-Users Advanced 
...ftware you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this
Advanced course extend your
Windows NT skills as you build expertise in sharing information between programs with object linking and embedding; managing hardware, including printers and other devices; performing disk backups and restoring a
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