Online Product eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days ...stering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on mastering the basics of Flash 5. Students will become familiar with, and be able to use the Flash 5 interface, as well as the tools and panels associated with this interface. Basic animation techniques and skills will be learned, as students learn how to  more...

Effective Business Presentations Using Flash ...sh to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can help you create professional business presentations,  more...

FrameMaker I: Getting Your Feet Wet ... trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical communicators. In this course, you become familiar with the user interface and learn the basic features of the program. This course covers the following material: Introduction to FrameMaker  more...

FrameMaker II: Diving In ... trial version of this software from the Adobe FrameMaker product site. This course provides an in-depth look at the core features of Adobe FrameMaker. This course covers the following material: Page Layouts, Master Pages and Reference Pages Books Table of Contents and Indexes Cross-references and Footnotes Variables and Conditional Text Revision Management and Conversion Techniques If you  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Learn MS Explorer 2000 online with eBooks! ... largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are  more...

Learn MS Access 2000 online with eBooks! ... largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are  more...

Learn MS Excel 2000 online with eBooks! ... largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are  more...

Influence Your Customer to Take Action and Buy ... You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells,  more...

Boost Your Self-Confidence And Enjoy Selling Success ...ove your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...an better direct your answers to show a customer how your product or service is the best fit for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without  more...

21st Century Professional Networking The value of professional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this  more...

Learn Grammar the Easy Way (Part 1) ...or a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the traffic on your street. Yes, your words are your ?calling card? in a lot of situations. As such, it is important that they present you in the best light possible. Having a better  more...

Writers At Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers At Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Writing for Business Professionals ...o Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video  more...

Windows Vista Essentials ... training includes a complete overview of the instructor, product, and what to expect from the training.Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic.Course Map: Choosing which topic the user wants to learn is easy with the convenient course map. Advanced users  more...

Word 2007 Level 2 This intermediate-level Word course builds upon basic skills covered in the Level 1 course. Students will learn how to further enhance documents by adding items such as symbols, AutoText, multilevel lists, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be examined, covering skills such as setting indents; changing line spacing and page orientation;  more...

The Trump Way to Wealth ...y to Wealth seminar series is based on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting enables users to collaborate online with colleagues, customers, and partners in real time ?with just a computer, and an  more...

The Cruise Market - Instructor Led Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures.  more...

Starting and Growing a Business on the Internet ... recognizing what type of business is best to start, what product sells the best, otherwise, you won`t make any money selling just anything, the proper way to advertise, the most proper and effective way to promote yourself to get results, creating a Web site that sells, learn how to get venture capital, and more.... After taking this course, you should be able to start a business on the  more...

Six Sigma Management and Leadership Training Program This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an  more...

School Time Phonics Program A four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Short Story Secrets Designed for the writer who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development,  more...

Selling Vacation Packages and Tours - Instructor Led Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures.  more...

QuickBooks Pro 2005 ...one with one of the industry's foremost experts on Intuit products, Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers,  more...

QuickBooks Pro 2006 ...one with one of the industry`s foremost experts on Intuit products. Course Instructor: Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end  more...

Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so  more...

PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This  more...

Productivity Management & Leadership Success Training Program ...will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high turnover,  more...

Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;  more...

Object-Oriented Analysis & Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity  more...

Microsoft Office 2007 Essentials ... training includes a complete overview of the instructor, product, and what to expect from the training. Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic. Course Map: Choosing which topic the user wants to learn is easy with the convenient course map. Advanced users  more...

Life Cycle Assessment for Designers ...how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will receive an overview of how  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

ISO 9001:2000 General Employee Training ... applied to any organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a government department. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Hotels and Lodging - Instructor Led Earn great commissions by booking your client s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures.  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

Cruise Line Certificate Program - Instructor Led ...rk for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self  more...

Build Your Own BIZ(tm) - Pricing Your Product ...product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your Product Competitively and  more...

Build a Powerful Marketing Strategy--Instructor-Led ...enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and  more...

Build a Powerful Marketing Strategy--Self-Directed ...enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and  more...

Build Your Own BIZ(tm) - Customer Service Strategies ...ce can make the difference between a customer buying your product or from the vendor down the street. This course will help you determine who your customers are, define the dimensions of customer service as they relate to your business, and help you measure the level of customer service you are providing. The class includes video, text, and downloadable resources. Description of Course Crisis  more...

Build Your Own BIZ(tm) - Bootstrap Marketing ...elp you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Promote  more...

Build Your Own BIZ(tm) - Branding and Beyond ...product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build a Brand That Sets  more...

Automated Car Rental and Hotel Accommodations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations.  more...

Automated Car Rental and Hotel Accommodations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations.  more...

Authorware for Educators This course is for educators who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook  more...

AS9100 Aerospace Standard General Employee Training ...?s QMS to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements. Customer satisfaction is increased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions. You will log-in  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

Air Reservations - Canadian Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel.  more...

Accelerate your Business Growth--Instructor-Led ...ive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered  more...

Accelerate your Business Growth--Self-Directed ...ive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...questions at random from a bank of over 1,500 questions). Product features include: easy-to-use navigation and completion tracking, within the Lesson page bookmarking, interactive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons, simulations, audio narration, graphics, animations, screenshots and much more! To become A+ certified  more...

Basics of Organizational Communication ...o Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Understanding Your Customer ...product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information  more...

Understanding Your Target Customer s Business ...product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to gather  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the presentation to your client audience. And  more...

Exporting and Printing Artwork in Illustrator CS3 ... other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work flow. It will show you how to optimize Illustrator artwork  more...

Field Sales Foundations ...only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance  more...

Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved  more...

Promoting Your Brand to Consumers ...g communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing  more...

Elements of Marketing Strategy ...ll-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The  more...

Competitive Factors in Strategic Marketing ...product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor capabilities. Then you'll want to  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Industry Overview Federal Government ...nment is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement  more...

Managing Challenges in Customer Service ...tomer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs  more...

Writing a Business Case ... tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Principles of Marketing - Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...

Principles of Marketing - Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Project Life Cycles and Stakeholders ... phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can affect projects. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK  more...

Performing Quality Assurance and Control ...ity defines quality as "the characteristics of a process, product, or service that bear on its ability to satisfy stated or implied needs." The quality of a project has to be built into each step of a project--every process, every procedure, and every deliverable. Project managers employ two sets of processes to manage the quality of projects: quality assurance and quality control. The Perform  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Oracle 11i Organization Forecasting and Integration To use organization forecasting for project planning and administration, and integrate Oracle Projects with Oracle Sales and Oracle Advanced Product Catalog to manage sales and product lifecycles  more...

The Iterative Process in User-Centered Design To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design  more...

Introducing Windows Server 2008 Windows Server 2008 represents the next generation of server operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of administering Windows Server 2008 servers.  more...

Design for Six Sigma in the Organization ..." approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its  more...

Six Sigma Listening to the Voice of the Customer "Let the buyer beware." That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and  more...

Six Sigma and the Voice of the Customer ... that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying customers and collecting customer data. In Lesson One, you'll learn about different customer types and prioritizing those customers. In Lesson Two, you'll learn about  more...

Properties and Applications of Probability Distributions ...ng future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma?? Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Changing Corporate Culture To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the  more...

Planning a Diversity Initiative Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?"  more...

Diversity the Future Employers must understand the ways in which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a  more...

Tomorrow s Managers Competencies ...that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills,  more...

A New Manager and the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the  more...

Introduction to Online Branding ...product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining older paradigms to create  more...

Strategies for Building an Online Brand ...product lands on the Internet, the brand becomes more than a mere name; it becomes an interactive brand experience. This course will provide marketers with strategies for building strong online brands by maximizing the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment.  more...

Introduction to Product Management ...biding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn  more...

Developing a New-product Strategy ...Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Pricing and Profitability for Product Managers ...product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course, you'll learn about  more...

Leadership and Change ...e leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A  more...

Supply Chain Management Using Models ...gy to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply  more...

Oracle9i SQL Data Retrieval Techniques ...y data from more than one table. o Identify a Cartesian product. o Retrieve rows from two tables by using an equijoin. o Identify the features of a group function. o Write SQL statements that contain common group functions. o Manage null values when using group functions in a SQL statement. o Identify the requirements for using subqueries. o Identify the characteristics of each  more...

Oracle9i Certified Database Administrator Track Curriculum The Complete Oracle9i Certified Database Administrator Track Curriculum includes the following curriculums: Introduction to Oracle9i: SQL Curriculum (ID#8054) Oracle9i Database: Fundamentals I Curriculum (ID#8058) Oracle9i Database: Fundamentals II Curriculum (ID#8064) Oracle9i Database: Performance Tuning Curriculum (ID#8068) To review individual curriculum descriptions, please select the  more...

MCDBA Curriculum Version II The Complete MCDBA Curriculum includes the following curriculums: Microsoft Windows 2000 Administration Curriculum (ID#7578) Microsoft Windows 2000 Installation, Configuration & Admin. Curriculum (ID#7586) Microsoft SQL Server 2000: Database Administration Curriculum (ID#7895) Microsoft SQL Server 2000: Designing & Implementing Databases Curriculum (ID#7901) MS Win 2000 Network  more...

Linux User Curriculum The Linux User Curriculum includes the following courses: Linux Red Hat: Part 1(User Fundamentals) (#7804) Linux Red Hat: Part 2(Advanced Topics for Users) (#7805) To review individual descriptions, please select the corresponding product ID number under Related Courses below.  more...

CIW E-Commerce Designer Part 3 Site Usability ...e design. Identify ways to allow customers to search for products or services. Identify the features of a Web site that inform the customer about a product. Identify the benefits of e-service. Identify the guidelines for developing an e-service action plan. Identify the characteristics of synchronous service. Identify the e-commerce Web site administration tasks. Identify the  more...

CIW E-Commerce Designer Part 2 Product Marketing ...vided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing strategies, product pricing, distribution and availability, and the various types of audience data. In the Online Product Marketing section, the  more...

CIW E-Commerce Designer Curriculum The CIW E-Commerce Designer Curriculum includes the following courses: CIW E-Commerce Designer: Part 1(Foundations) CIW E-Commerce Designer: Part 2(Product Marketing) CIW E-Commerce Designer: Part 3(Site Usability) CIW E-Commerce Designer: Part 4(Site Implementation) CIW E-Commerce Designer: Part 5(Transaction Mgt.) To review individual course descriptions, please return to the previous  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the new OLAP SQL functions in DB2 version 7.1. Identify the features of declared temporary tables. Identify the factors to consider  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the new OLAP SQL functions in DB2 version 7.1. Identify the features of declared temporary tables. Identify the factors to consider  more...

IBM DB2 Universal Database V6 1--Fundamentals ...managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience  more...

IBM DB2 Universal Database V6 1--Fundamentals ...managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience  more...

Oracle Internet App Dev Track for Forms Developer R6 6i Curriculum The Complete Oracle Internet App. Dev. Track for Forms Developer R6/6i Curriculum includes the following courses: Oracle SQL: Basic SELECT Statements(ID#378) Oracle SQL: Data Retrieval Techniques(ID#379 Oracle SQL: DML and DDL(ID#380) Oracle PL/SQL: Basics(ID#322) Oracle PL/SQL: Procedures, Functions and Packages(ID#7745) Oracle PL/SQL: Database Programming(ID#7746) Oracle Developer:  more...

Oracle PL SQL Database Programming ...ication to complement the capabilities of the Oracle base product. L earn To: Create subprograms and packages. Manage procedures and functions. Create triggers. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the  more...

Designing Cisco Network Service Architectures Part 1 ...s infrastructure components. Identify uses of the Cisco Product Advisor when selecting remote access routing solutions. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills  more...

OCDBA8i Curriculum The Complete OCDBA8i Curriculum includes the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics(ID#322) Oracle 8i Backup and Recovery: Strategies & Backups(ID#7486) Oracle 8i Backup and Recovery: Troubleshooting & Recovery(ID#7487) Oracle 8i Database Admin.: Manage an  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first course in this series. T otal Learning Time 6 - 8 Hour(s)  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 70402) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first course in this series. T otal Learning Time 6 - 7 Hour(s) Course Contents  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), and Administering Microsoft Windows NT 4.0 (courses 71401 and 71402). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to  more...

Building an E-Commerce Business Case ... building a B2C transaction model. Identify the role of product configurator. Identify the guidelines for designing an online catalog. Identify the features of an online sales campaign. Unit 2: Sales and Services (1 - 2 hours) Identify the features of the virtual direct sales model. Identify the role of intermediaries. Identify online distribution methods. Identify the  more...

Office 2000 Curriculum The Complete Microsoft Office 2000 Curriculum includes the following courses: Microsoft Access 2000 Fundamentals (ID#876) Microsoft Access 2000 Proficient User (ID#878) Microsoft Access 2000 Expert User (ID#880) Microsoft Excel 2000 Fundamentals (ID#866) Microsoft Excel 2000 Proficient User (ID#868) Microsoft Excel 2000 Expert User (ID#870) Microsoft FrontPage 2000 Proficient User  more...

Oracle Reports R6 Enhance Reports Course Overview This course is the second in a three-part Oracle Reports series that is based on Oracle Reports Release 6. The goal of this course is to enable developers to construct complex reports and charts using Oracle Reports. This course introduces the learner to the key features of the Data Model editor, Layout Model objects and their properties. The course also enables the learner to  more...

Oracle8 Certified Database Administrator Curriculum NETg is Oracle's partner in offering interactive TBT preparation courses for this important certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT  more...

Oracle Report Builder Enhancing Reports Course Overview This course is the second in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the ways to enhance a report using the Data and Layout Model. In addition, this course will help participants learn how to modify layout objects and enhance matrix reports. L earn To: Enhance a report using the  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum NETg is Oracle's partner in offering interactive TBT preparation courses for this important certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses:  more...

E-Commerce Implementation Issues ...ser access control and authentication software in selling products online. Identify key payment technologies and their processing mechanisms. Identify the key functions of the Web development sales and marketing team. Identify key considerations when selecting hosting options for e-commerce Web sites. Audience: This course is intended for Managers and technical staff who are in a  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...wing courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Accounts and Documents Duration: 3 - 4 Hour(s) Balance Display. Starting the Program. Initial Balances Display Screen. Account Balance. Product  more...

PDM and SAP R 3 PDM Introduction ... provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3. Classification/Configuration. Process and Project Management.  more...

SAP R 3 SD Overview and Master Data Course Overview The purpose of this course is to provide detailed knowledge of the structure, features and functionality within SAP R/3 SD, including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. L earn To: Document flow within the company. Functional elements within SD. Organizational  more...

SAP R 3 CO Cost Object Controlling ...ct controlling, dealing with all the costs related to the production process and important for product cost calculation. L earn To: Product cost planning. Cost control. Product cost controlling. Create orders. Create master data. C ontent Emphasis Skills-Based A udience This course is aimed at management, internal accounting, staff working in cost and budget  more...

Brand Management Developing a Brand Strategy ... to create a secondary or sub-brand, identify reasons new products might fail, and launch a brand internationally. Learn To Match ways to identify brand competition with descriptions of each. Given a situation, identify the action that is being taken to protect a brand. Create a brand vision.  more...

Brand Management Integrated Marketing ... The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Sales Skills Gaining Customer Commitment ... to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations. Learn To Obtain a client's written consent to complete the sales process.  more...

Sales Skills Effectively Closing a Sale ...o focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how  more...

Brand Management Branding on the Web ... The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Professional Selling Over the Phone Closing a Sale ...evious conversations, Lori has been impressed with Icon's product but has been hesitant to commit to the sale since FCU's Board of Directors is resistant to upgrading FCU's current computer system. It is your responsibility to do everything you can to work with Lori to create a solution that resolves her objections. If necessary, you are authorized to offer Lori a 15% discount off her total  more...

Sales Management Motivating Sales Teams to Win ..., a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn, and Marcus has become frustrated due to declining sales. In this simulation, you will need to apply appropriate actions to ensure Marcus has high motivation.  more...

Consulting Skills The Consulting Process ...re the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon  more...

Strategic Management Analyzing Strategic Options ...e President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready  more...

Principles of Marketing Fundamentals of Marketing ...ails the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life  more...

Complete Microsoft Office 2003 Curriculum The Complete Microsoft Office 2003 Curriculum includes the following: Microsoft Word 2003 Curriculum (ID#8800) Microsoft Excel 2003 Curriculum (ID#8805) Microsoft PowerPoint 2003 Curriculum (ID#8794) Microsoft Access 2003 Curriculum (ID#8797) Microsoft Visio 2003 Curriculum (ID#9334) Microsoft Outlook 2003 Curriculum (ID#8810) Microsoft Project 2003 Curriculum (ID#9337) Microsoft FrontPage  more...

Advanced Six Sigma The Define Phase of DMAIC ...ematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and  more...

SAP R 3 v4 0 Profitability Analysis - Basics ... Updating Data at Lower Levels. Planning at Customer and Product Level. Before Valuating the Plan Data. Valuating Plan Data. Actual Postings. Creating an Order. Valuating Incoming Orders. Billing. Transferring and Valuating Billing Data. Further Actual Postings. Data for Profitability Analysis. Unit 4: Information System Duration: 1 Hour(s) Basic Reports. Creating a Basic  more...

SAP R 3 CO Activity Based Costing ...wing courses provide the education which will ensure most productive study of course 13171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost Center Accounting I and Course 13060 Product Cost Accounting. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to Activity Based Costing Duration: 2 - 3 Hour(s) Tasks and  more...

SAP R 3 PDM Product Development ...to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of the R/3  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first three courses in this series. T otal Learning Time 6 - 8  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first two courses in this series. T otal Learning Time 6 - 8  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...erver 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key features and components of Microsoft Internet Information Server 4.0. Install Internet Information Server 4.0 on a Windows NT 4.0 server. Manage the IIS 4.0 server by using MMC  more...

Complete Novell CNE NetWare 5 Curriculum Ver II The Complete Novell CNE NewWAre 5 Curriculum (Ver.II) includes the following Curriculums: Novell NetWare 5 Administration Curriculum(ID#6775) Novell Advanced Administration Curriculum(ID#1340) IntranetWare Integrating Windows NT Curriculum(ID#6774) Novell NetWare Service and Support Curriculum(ID#1303) Novell NDS Design and Implementation Curriculum(ID#1361) Network+ Curriculum(ID#8283)  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 ...ting, utilization, Oracle sales integration, and advanced product catalog integration. Learn To: Identify features of organization forecasting. Identify activities that are prerequisites for organization forecast processing. Identify features of calculation processes for forecast amounts. Identify the features of utilization. Identify methods involved in calculating  more...

Quality Management Business Process Improvement ... Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate  more...

SQL and PL SQL Data Retrieval Techniques ...play data from more than one table. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two tables by using an equijoin. Retrieve rows from two tables by using a non-equijoin.  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning Course Overview This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...etwork security plan at various stages of the service and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security plan for a specified organizational setup. Evaluate a specific security plan on the basis of organizational factors. Match various types of IT management structures with their characteristics.  more...

MCSE Windows 2000 Curriculum The Complete MCSE Windows 2000 Curriculum includes the following courses: Microsoft Windows 2000--Technical Overview (ID#976) Microsoft Windows 2000--New Features (ID#977) Windows 2000: Administration--Part 1 (User Accts.) (ID#7579) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) (ID#7581) Windows 2000: Administration--Part 3 (Computer Mgmt.) (ID#7583) Windows 2000:  more...

MCSE Windows 2000 Core Curriculum The Complete MCSE Windows 2000 Core Curriculum includes the following courses: Windows 2000: Administration--Part 1 (User Accts.) (ID#7579) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) (ID#7581) Windows 2000: Administration--Part 3 (Computer Mgmt.) (ID#7583) Windows 2000: Installation, Config., & Admin.--Part 1(Installation) (ID#7587) Windows 2000: Installation, Config., &  more...

IBM DB2 Universal Database V6 1--Fundamentals ...managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience  more...

IBM DB2 Universal Database V6 1--Fundamentals ...managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience  more...

Oracle SQL for End Users--Part 1 ...and indicates how SQL and SQL*Plus are used in the Oracle product set. In this course, the learner creates basic SQL SELECT statements and customizes these queries to restrict and sort the results. In addition, the learner writes statements that contain a variety of single-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and  more...

Oracle SQL for End Users--Part 2 ...ith their appropriate descriptions. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows from more than two tables by using an equijoin.  more...

Self Development Motivating Yourself to Perform ...t with Robin Carlson and Greg Baldwin, two of your fellow Product Managers. The three of you make up the team responsible for organizing Icon's exhibit for the upcoming telecommunication tradeshow. The preparations for the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome  more...

Strategic Sales Developing Executive Proposals ... Identify ways to relate the prospect's problems to your product or service. Unit 2: Preparing Your Written Proposal (0.5 hours) Identify questions to answer before writing a sales proposal. Identify keys to a successful proposal. Identify the components of a written sales proposal. Unit 3: Presenting Your Winning Proposal (1 hour) Identify what factors you should consider when  more...

Principles of Marketing Series The Principles of Marketing Series includes the following courses: Principles of Marketing: Fundamentals of Marketing Principles of Marketing: Product Strategy Principles of Marketing: Distribution Strategy Principles of Marketing: Promotion Strategy Principles of Marketing: Pricing Strategy Principles of Marketing: Writing a Marketing Plan To review individual course descriptions,  more...

Flash Dreamweaver UltraDev Curriculum The Macromedia Flash, Dreamweaver & UltraDev Curriculum includes the following courses: Macromedia Flash 5 (ID#8088) Macromedia Dreamweaver 4(ID#8089) Macromedia Dreamweaver UltraDev 4 (ID#8090) To review individual course descriptions, please select the corresponding product ID number under Related Courses below.  more...

WebSphere MQ Integration Message Broker ...view of the WebSphere Business Integration Message Broker product. The course introduces the business and technical reasons for a message broker, and the main features of WebSphere Business Integration Message Broker are then outlined. Students are given a basic understanding of how the product works and what tasks can be done with it. Learn To To identify  more...

SAP R 3 Variant Configuration Master Data ...ur company who are involved in designing and constructing product variants with an overview of the objectives, functions, options, and product specific prerequisites of Variant Configuration. It also shows you the different ways in which Variant Configuration can be used. Learn To: a Identify how Variant Configuration is mapped in the R/3 System. a Identify Master Data. a  more...

SAP R 3 Variant Configuration Config Scenario ...ur company who are involved in designing and constructing product variants with an overview of how master data is used to build up the knowledge base used to describe a variant product in the R/3 System. Furthermore, the learner will be shown how to use the simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a  more...

SAP R 3 PP Production Planning SOP ...Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible planning. Learn To: o  more...

SAP R 3 PP Production Order ...Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an overview of the  more...

Customer Relationship Management CRM ... From a Business View o CRM Basics - Business Partners - Products and Product Catalogs - SAP CRM Organizational Model - Customer Interaction Management - Marketing Planning & Campaign Management Unit 2: SAP CRM Applications 1.5 - 2 hours o Internet Sales - What is Internet Selling? - Features of Internet Sales o Telesales (Customer Interaction Center) - Customer Interaction Center in  more...

Office XP Curriculum The Complete Microsoft Office XP Curriculum includes the following curriculums: Microsoft Office XP - New Features Curriculum (ID#7980) Microsoft Access XP Curriculum(ID#7983) Microsoft Excel XP Curriculum (ID#7987) Microsoft FrontPage XP Curriculum (ID#7991) Microsoft Outlook XP Curriculum (ID#7997) Microsoft PowerPoint XP Curriculum (ID#8001) Microsoft Word XP Curriculum (ID#8004) To  more...

MS Win XP Install Admin Part 1 Install Config ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language  more...

MCSA Curriculum The Complete MCSA Curriculum includes the following curriculums: Microsoft Windows 2000 Administration Curriculum (ID#7578) Microsoft Windows 2000 Installation, Configuration & Administration Curriculum(ID#7585) Microsoft Windows 2000 Network Infrastructure Administration Curriculum (ID#7604) Microsoft Windows 2000 Network Management Curriculum (ID#8256) To review individual curriculum  more...

Commerce Server 2000 Design Impl Part 3 Pipelines This is the third course in a five part series that focuses on pipelines and their use in running ad campaigns. It covers how to define and run a pipeline in Microsoft Commerce Server 2000, and how to create custom components - Scriptor and Compiled - that can be added to a pipeline. The course also covers the code used to implement campaigns built and designed by Commerce Server 2000. Learn To:  more...

SAP R 3 4 6 CO Cost Object Controlling ...ment accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6's fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To: o Getting Started with SAP  more...

Creativity Innovation Promoting Team Creativity ...er, and Carol Chung, a Marketing Assistant for Icon. As a Product Manager for Icon's Hands Free Digital Cellular Solution, you will need to promote a creative team environment for your marketing team. The current marketing strategy being used for the HFDCS isn't conveying the distinct message of usability and convenience that you would like to see. You need to help the Marketing Department  more...

WordPerfect Office 11 Curriculum WordPerfect 11 is a general-purpose word processing program that is used to create documents of all kinds. The WordPerfect 11 curriculum teaches the learner how to create and edit a document, and how to enhance documents. It introduces the concept of notebooks and related worksheets, and covers the basics of data entry, editing, and how to select data. Finally, it teaches how to create  more...

MCSE Windows 2000 Electives Curriculum The MCSE Windows 2000 Electives Curriculum includes the following: MS Windows 2000: Migrating from MS Windows NT 4.0 Curriculum (ID#7556) Installing, Configuring & Administering Microsoft Exchange 2000 Server Curriculum (ID#7732) Microsoft ISA Server 2000 Curriculum (ID#8041) MS SQL Server 2000 Database Administration Curriculum (ID#7895) To review individual descriptions, please select  more...

Budgeting Operating Manufacturing Budgets ...orks with manufacturing budgets in Icon's Home Appliances Product Group. Ron will discuss the sections of a manufacturing budget, methods used to create one, and what types of information can be determined from a manufacturing budget. Throughout your conversation with him, Ron will ask you questions to gauge your understanding of manufacturing budgets. Unit 3: Forecasts, Variances, and  more...

Economics Basic Concepts in Microeconomics ...In this simulation, you will meet with Jack Sullivan, the Production Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer  more...

Interpersonal Communication Telephone Skills ...artment did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting. Take accurate messages.  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of  more...

Emotional Intelligence Emotional Intelligence for Executives ...provement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of Directors have  more...

Effective Presentations Planning a Presentation ... will meet with Greg Baldwin, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will learn about the different types of presentations and the process for planning a presentation. Unit 2: Gathering Information  more...

Effective Presentations Essentials of Persuasion ...imulation, you will meet with Greg Baldwin, one of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply  more...

Excellence in Service Building Lasting Customer Relationships ...onal assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its meaning, identifying the benefits it provides, and refining its components. Add value by increasing customer responsiveness, promoting knowledge, and developing loyalty. Develop loyalty by recognizing how to: differentiate between satisfied and loyal customers;  more...

Customer Relationship Mgt Fundamentals of CRM ...going to launch a television show, syndicated column, and product line, which would directly compete with Lillian Alley. At this meeting, you want to recommend that Lillian Alley Enterprises develops itself as a market intelligence enterprise and discuss with Lillian and Greg which marketing tier would best serve the company's needs. Unit 2: Principles of CRM (0.5 - 1 hour)  more...

Leadership Development Goal Setting ... In this simulation, you are meeting with the Sales, Product, and Information Systems Managers of your organization's Dallas branch to discuss an important deadline that was recently missed. This office has been failing to meet sales goals, and a customer-billing problem has resulted in lost income. Unit 4: Setting Strategic Goals (0.5 - 1 hour) Use goal setting  more...

Managerial Leadership Creating a Vision ...son, Icon's Project Manager, Robin Carlson, one of Icon's Product Managers, and Bruce Madison, Icon's Director of Information Services. As a Project Manager for the new Aries Server product line, it is your job to help guide the team in rewriting Icon's vision statement, so it emphasizes the Aries Server. You will want to explore how to define an organizational vision and lead the group through  more...

Women in Leadership Becoming a Leader ... this unit, you are the Marketing Director for a software product currently in development and will meet with Mary Winford, Product Manager, and Dean Kramer, Sales Manager. The product, referred to now by its development title of OS9, is a new operating system that is different from previous Icon products and its competitors. In the course of creating the operating system, the development team  more...

Six Sigma Deploying Six Sigma In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To  more...

Business Problem Solving Problem Solving Fundamentals ...at the end of this unit, you will meet with Icon's Senior Product Manager, Roger McAllister. Through a series of pointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to solve  more...

Six Sigma Managing Six Sigma Projects ...e end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1  more...

Delegation Monitoring Evaluating Results ...sponsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan.  more...

Employee Performance Managing Difficult People ...tment's turnover rate and meet the release date for a new product. Learn To Address difficult personality types. Identify communication barriers. Understand the need for monitoring a difficult person. Recognize when to dismiss a difficult person. Take  more...

Value Chain Management Elements of the Value Chain ...izational activities that add value to a company a a s product or service. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain  more...

Conducting Meetings Managing a Meeting ...rs, Westport Industries, has cut its prices for a similar product model by 15%. This impromptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings.  more...

Change Management Adapting to Change ...nternational's District Manager, Director of Finance, and Product Manager to discuss a competitor's recent acquisition of a company that is similar to Icon, but has a superior product line. The team will need to identify how the organization is responding to change and apply strategies to manage the endings phase of a transition. Unit 3: Coping with Uncertainty (0.5 - 1 hour)  more...

Facilitation The Facilitation Process ...Janet frequently assumes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking, and the process you should use when facilitating a team. Unit 2: Preparing to Facilitate (0.5 - 1  more...

Total Quality Management Principles In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs  more...

Managing Performance The Performance Appraisal Process In Managing Performance: The Performance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the  more...

Managing the Expert Understanding Experts ...ra Dennis, the senior buyer in Icon's Industrial Supplies Product Group. The product group manufactures silencers, emission control attachments, and other environmental products for industrial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective  more...

Coaching Communicating with Employees ...n the team in order to create the final program for a new product. You need to use appropriate language and watch for nonverbal communication to determine what is causing the delays and to coach Cindy in overcoming any problems. Unit 2: Effective Questioning (0.5 - 1 hour) Identify the purposes questioning serves during a coaching session.  more...

Business Ethics Organizational Ethics ..., Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday sales rush. Due to recent delays in the overseas shipping of some components, not as many units will be available in the  more...

Negotiating The Negotiation Process ...cuss the budget for the upcoming fiscal year. You are the product manager of one of Icon's most successful and highest rated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your available resources. You believe that with three extra employees and an operating budget increase of $100,000 you can double your product's  more...

Operations Management Operations Components ...osition as an Operations Manager for a new and innovative product. Steve's goal is to test your knowledge and determine if you're qualified for such an important position. Including you, there are three finalists for the position. With an excellent performance today, you will improve your chances of attaining this position. Unit 2: Forecasting, Supply Chain, and Inventory (0.5 - 1 hour)  more...

Managing Change Overcoming Change Obstacles In Managing Change: Overcoming Change Obstacles you will learn about the obstacles you may encounter while implementing change. Specifically, you will learn about resistance, complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the  more...

Managing Change Managing Yourself Through Change ... s District Sales Manager, the Director of Finance, and a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5 hours) Identify three common emotions experienced during the exploration phase of transition.  more...

Organizational Crisis Mgmt Managing a Crisis ...idelines for managing specific crisis types, for example, product recalls, executive departures, strikes, environmental crises, crime, and terrorism. Learn To To recognize the real crisis. To manage a sudden crisis. To manage recovery. To communicate information.  more...

Project Management Project Scheduling Budgeting ...s simulation, you will be meeting with Icon's Director of Product Development, Ronald Spear. Ronald has many years of experience developing and implementing project schedules, and he will be assessing your knowledge of the CPM and PERT techniques, as well as methods of duration compression. Unit 3: Understanding Financial Issues (1 hour) Identify the historical data  more...

Project Management Essentials Controlling Closing a Project ... In this simulation, you will meet with Linda Autry, a Product Development team leader to discuss project change and ways to control change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project  more...

Project Management Project Management Framework ... and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the role of project management process groups in relation to the project life cycle. Learn To: Understand projects in relation to strategic planning and the role of project management. Understand the project environment and project management context. Understand project phases  more...

Advanced Project Mgmt Setting Up a Project Office ...ulation you will meet with Paul White, Icon's Director of Product Development. Paul is in the process of seeking out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of questions designed to test your  more...

Advanced Project Mgmt Portfolio Management ...mplate. Identify the information a product definition should include. Identify criteria typically used to select and prioritize R&D projects. Select the factors that can help executives prioritize R&D projects. Match the decision-making models with their descriptions. Identify two  more...

Project Leadership Leading the Project Team ...simulation, you will be meeting with Ronald Spear, Icon's Product Marketing Manager. Ronald is assembling a project team to spearhead a new marketing campaign, and you have expressed an interest in leading the team. In order to gain a better understanding of your abilities and your readiness as a team leader, Ronald will ask you a series of questions designed to test your knowledge and  more...

Team Management High Performance Teams ...team leader, you will successfully release your company's product before the competition and save your company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members.  more...

Team Leadership Conducting Productive Team Meetings ...Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To Follow steps to develop  more...

Six Sigma Six Sigma Essentials ...nit, you will meet with Maggie Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1 hour) Recognize the characteristics of a process flow chart. Identify the use of control charts.  more...

Team Conflict Resolving Team Conflict ...s, Icon's District Sales Manager, and Terre Jones, Icon's Product Manager for the Video Conferencing Solution. As the Assistant Project manager for the VCS, you have been asked to join the meeting to help identify why the team isn't making much progress. You will want to identify and address any conflict that is present within the team. Unit 2: Clarifying Team Conflict (0.5 - 1 hour)  more...

Team Participation Decision Making in Teams ...u will be meeting with the Vice President of Marketing, a Product Manager, and the Regional Vice President of Sales. Icon is currently going through an Enterprise Resource Plan implementation and the four of you need to identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the return on investment from the  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...er team members are in Chicago. Icon is introducing a new product line, and your team needs to develop a new trade show display for the new product line. In the meeting, you need to display abilities needed for effective virtual team management while avoiding things that will hamper effectiveness. Unit 2: The Role of the Virtual Team Manager (0.5 - 1 hour) Identify  more...

Principles of Marketing Pricing Strategy ...opriate life cycle stage and pricing strategy for a given product. Select the legal constraints that can affect your pricing decisions. Simulation Overview: In this simulation, you will meet with Bruce Madison and Elizabeth Williams to brainstorm about next year's pricing strategies for two video camera products. The purpose  more...

Principles of Marketing Writing a Marketing Plan ... Learn To Determine your product's market position. Identify the four types of analyses that should be conducted before creating a marketing plan. Identify methods for implementing marketing strategies. Select the purpose of considering target markets when creating marketing plans.  more...

Project Teams Building a Project Team ...an Iverson, a Marketing Analyst, and Monica Washington, a Product Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your project team to  more...

Brand Management Fundamentals of Brand Management ...ng everyone recognizes the significance and importance of product branding and brand value. Unit 2:Branding Responsibilities (0.5 - 1 hour) Identify common brand manager responsibilities. Select tasks to complete common brand manager responsibilities. Sequence the stages of the consumer adoption process.  more...

Cross-Functional Teams Cross-Functional Team Development ...the Marketing Manager, and Drew Canfield, the Director of Product Development. You have established this cross-functional team to address the possibility of expanding Icon's product offering to include a new suite of computer diagnostic and maintenance programs. Your goal for the simulation is to facilitate the team meeting while using effective team communication to arrive at a consensus  more...

Organizational Learning Developing a Knowledge Mgmt System ...w: In this simulation, you are the Product Development Manager at Icon. You will be meeting with fellow department managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is  more...

Brand Management Managing Brand Equity ...that your hard work will result in your being promoted to Product Manager for Carb-AR. Unit 2: Measuring Brand Equity (0.5 - 1 hour) Select the factors you should measure when conducting a brand assessment. Select the steps to perform a brand assessment. Identify the characteristics that comprise an effective brand equity  more...

Site Server 3 0 Commerce Solutions Curriculum Course Overview The course provides students with the knowledge and skills necessary to implement, support, maintain, optimize and troubleshoot electronic commerce (e-commerce) sites using Microsoft Site Server version 3.0, Commerce Edition. This curriculum consists of 2 Skill Builder courses: 72508 Commerce Solutions With Microsoft Site Server 3.0 Part 1 72509 Commerce Solutions With Microsoft  more...

MS Office 2003 Introduction to Office 2003 ...ice 2003 courses is end-users new to the Office family of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 2 to 4 hours  more...

MS Office 2003 New Features for Office Users ...ice 2003 courses is end-users new to the Office family of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 5 hours Objectives Unit 1: Core New  more...

WebSphere MQ Integration Message Broker ...view of the WebSphere Business Integration Message Broker product. The course introduces the business and technical reasons for a message broker, and the main features of WebSphere Business Integration Message Broker are then outlined. Students are given a basic understanding of how the product works and what tasks can be done with it. Learn To To identify  more...

SAP R 3 Application Industry Solutions Case Study ...System. o SAP R/3 Industry Solutions. o New Dimension Products and mySAP.com. o R/3 in Practice. o Business Case. o Company Description. o Organizational Structures. o Business Processes. Audience This course is intended for employees who need to learn how to use the R/3 System; members of project teams (organizational and conceptual phases). All employees who are interested in  more...

SharePoint Portal Server 2001 Part 1 Installing ...soft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify the characteristics of the SharePoint Portal Server architecture. o Identify SharePoint Portal Server solutions for managing documents. o Identify  more...

SharePoint Portal Server 2001 Part 2 Configuring ...soft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify guidelines for determining user needs in SharePoint Portal Server. o Identify plans to make when designing a workspace. o Create a document category  more...

SharePoint Portal Server 2001 Part 3 Administering ...soft SharePoint Portal Server 2001 as a new collaboration product that delivers the ability to easily create corporate Web portals with document management, enterprise content indexing, and team collaboration features. Learn To: o Identify the search options available in SharePoint Portal Server. o Identify advanced search options available in the dashboard. o Identify the benefits of  more...

CCNT Basic Data Communications v6 0 Part 1 ...lecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Networks and Signals (3.5 hours) Identify features of data communications. Identify features of analog and digital transmission.  more...

CCNT Basic Data Communications v6 0 Part 2 ...lecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Networks, SNA, and TCP/IP (2 hours) Identify features of networks. Identify features of local area networks (LANs) and wide  more...

CCNT Basic Data Communications v6 0 Part 3 ...lecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs and Communications Equipment (3 - 4 hours) Match IEEE 802 working groups with their areas of interest. Identify  more...

CCNT Voice Over IP Essentials v6 0 ...ons Sales Professionals, Telecom Sales Engineers, IP/Data Product Managers, and Telecom Account Managers. It will also be of interest to professionals with general interest in Internet technology and/or those with a particular interest in VoIP technology. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: VoIP  more...

WebSphere Studio 5 0 Web Services Clients J2EE ... To use an Apache SOAP to add a new Java product and reference the library classes required for SOAP. To identify guidelines for gathering information by using a Remote Procedure Call (RPC) client. To match Web application types with their features. To identify features of the Model-View-Controller  more...

WebSphere Studio 5 0 Web Services Clients J2EE ... To use an Apache SOAP to add a new Java product and reference the library classes required for SOAP. To identify guidelines for gathering information by using a Remote Procedure Call (RPC) client. To match Web application types with their features. To identify features of the Model-View-Controller  more...

Frontline Leadership Positively Influencing Workplace Culture ... Stone, Director of Corporate Sales, and Roger McAlister, Product Marketing Manager, for Preventia Security Systems. Preventia is a subsidiary of Icon's Consumer Products and Services division in Chicago, which provides high-end intrusion detection, access management, and emergency response systems for corporate facilities. Its creed of ''Prevention, Detection, and Protection'' has been the  more...