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How to find training progams or providers What is training-classes. com? training-classes. com is a free directory of training and learning resources. We are dedicated to helping you find the training program that's right for you. BTW: There's no need for you to login or register, that's just for the training providers! How to Find Training You can find your training on this site in several ways: By training category  more...

Office XP Proficient Office XP Proficient Microsoft The Office XP Proficient Suite includes the following: Access XP Proficient & Expert (ID#8872) Excel XP Proficient & Expert (ID#8873) Outlook XP Proficient & Expert (ID#8874) PowerPoint XP Comprehensive (ID#8875) Word XP Proficient & Expert (ID#8876) To review individual descriptions, please select the corresponding product ID number under Related Courses  more...

Office XP Expert Office XP Expert Microsoft The Office XP Expert Suite includes the following: Access XP Proficient & Expert (ID#8872) Excel XP Proficient & Expert (ID#8873) Outlook XP Proficient & Expert (ID#8874) PowerPoint XP Comprehensive (ID#8875) Word XP Proficient & Expert (ID#8876) To review individual descriptions, please select the corresponding product ID number under Related Courses below.  more...

Office XP Professional Suite of 17 Office XP Professional Suite of 17 Microsoft The Office XP Deluxe Professional Suite of 17 includes the following: Access 2002: Basic (ID#8933) Access 2002: Intermediate (ID#8932) Access 2002: Advanced(ID#8931) Excel 2002: Basic (ID#8936) Excel 2002: Intermediate (ID#8937) Excel 2002: Advanced (ID#8938) Outlook 2002: Volume 1 and Volume 2 (ID#8939) Powerpoint 2002: Basic (ID#8940)  more...

Office XP Professional Suite of 14 Office XP Professional Suite of 14 Microsoft The Office XP Professional Suite of 14 includes the following: Access 2002: Basic (ID#8933) Access 2002: Intermediate (ID#8932) Access 2002: Advanced(ID#8931) Excel 2002: Basic (ID#8936) Excel 2002: Intermediate (ID#8937) Excel 2002: Advanced (ID#8938) Outlook 2002: Volume 1 and Volume 2 (ID#8939) Powerpoint 2002: Basic (ID#8940) Powerpoint  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Recruiting Talent ...mployees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a  more...

Tests for Variances and Proportions ... is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance (ANOVA), and their underlying assumptions, with the  more...

Probability for Six Sigma ...tion on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and set  more...

Design for Six Sigma in the Organization ..." approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its  more...

Introducing Windows Server 2008 Introducing Windows Server 2008 Windows Server 2008 represents the next generation of server operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of  more...

The Iterative Process in User-Centered Design The Iterative Process in User-Centered Design To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design  more...

Oracle 11i Organization Forecasting and Integration Oracle 11i: Organization Forecasting and Integration Oracle To use organization forecasting for project planning and administration, and integrate Oracle Projects with Oracle Sales and Oracle Advanced Product Catalog to manage sales and product lifecycles  more...

Managing a Project Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Project Management Overview ...evelopment, and culminating in the delivery of a finished product or service. A product has a life cycle of its own which is tied into yet distinct from the life cycle of the project. All projects have similar overall phases, such as the start up phase, the planning and design phase, the production phase, and the closing phase. That is all straightforward, but how do a project's phases relate  more...

Quality Assurance and Quality Control ...lders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured consistently and efficiently to ensure that it is both adequate and adhered to. In this  more...

Defining and Sequencing Project Activities ...questions What activities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in A  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...nt customer, and a different location. And typically each product is unique in some way as well. Projects differ in terms of scale, complexity and culture. They can be a stand-alone entity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all'  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...e-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an overview of the PRINCE2 processes related to controlling, managing and  more...

Antitrust - Talking with the Competition ... or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations  more...

Workplace Violence ... to prevent and reduce workplace violence. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

FMLA Leave and More ...bor which took effect on January 16, 2009. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Business Grammar The Mechanics of Writing Business Grammar: The Mechanics of Writing As you sit down to write your business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present  more...

Illegal Insider Trading Simulation ... counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As  more...

Workplace Diversity Awareness Simulation ... counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may  more...

Writing a Business Case ...o choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you  more...

Field Sales Foundations ...only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance  more...

Integrated Project Change Control and Close ...tigate project risk by considering time, cost, scope, and product quality. Controlling change will also effectively assist in closing projects or phases by ensuring approved changes are implemented and signed off by stakeholders. As a result, project managers must hold multiple perspectives and simultaneously consider the many facets of their projects. This course will equip project managers  more...

Completing Outbound Sales Calls Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with  more...

Managing Workplace Harassment Complaints Simulation ... counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may  more...

Dealing With Sexual Harassment Simulation ... counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As  more...

Understanding Your Customer ...ding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using  more...

Understanding Your Target Customer s Business ...Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the presentation to your client audience. And  more...

Exporting and Printing Artwork in Illustrator CS3 ... other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work flow. It will show you how to optimize Illustrator  more...

Business Ethics Simulation ...outh has been great, users are extremely pleased with the product, and the nailer promises to be a star in G&B's overall tool offering, barring unforeseen complications. In this simulation, you will test your ability to promote ethical behavior and to balance this behavior with social responsibility and the company's bottom line. This simulation is based on the SkillSoft series Business Ethics,  more...

Lean and Six Sigma ...f qualitative and quantitative tools for driving process, product, and service improvements aimed at reducing defects and variation. Lean is also an improvement methodology, but with a different focus, aiming to enhance process flow, reduce cycle time, and eliminate waste. Though Lean and Six Sigma originated in different places and under different circumstances, they are now largely seen as  more...

Common Design for Six Sigma Methodologies ... the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from the ground up. This course examines several of the common methodologies utilized in Design for Six Sigma  more...

Purchasing Finding Sources of Supply ... of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available suppliers based on reliable information and research. Then you need to prepare a solicitation document, such  more...

Operations Management Product Service Management ...Product & Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service idea, to its design  more...

Marketing Essentials Planning and People ...eople The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's  more...

Marketing Essentials Product and Price ...Product and Price How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the importance of product and  more...

Marketing Essentials Place ...products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the distribution  more...

Marketing Essentials Promotion ...omotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This course will provide  more...

Marketing Essentials Marketing and Ethics ...ting practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also has an important societal component that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight into how to ensure marketing practices are ethical, and  more...

SAP Enterprise Resource Planning ERP ...P Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable.  more...

SAP Product Lifecycle Management ...Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

Reducing Waste Streamlining Value Flow Using Lean ... organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes is one of the core principles of Lean Manufacturing. In order to eliminate waste, one must know what  more...

SAP Logistics Modules ...rs to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and Distribution transactions to be performed in the organization. It provides scenarios for aligning your business processes with these three modules,  more...

VMware Desktop Overview VMware Desktop Overview VMware Desktop operating systems are at the forefront of most offices today. VMware desktop virtualization technologies allow for multiple operating systems to be run on a single physical computer. Some examples of this would be Windows applications running on a Mac with VMware Fusion or several Windows and Linux applications running simultaneously on Windows or Linux  more...

Application Access Delivery in MS Win Server 2008 ...mining the need for and type of an application management product to implement. This course covers the Windows Server 2008 Terminal Services role that offers remote desktop and application access, including the capabilities provided by TS Licensing, TS RemoteApp, TS Web Access, TS Gateway, and TS Session Broker role services. It also covers options for deploying application packages to users or  more...

Active Directory Doman Services in Windows Server 2008 R2 ...2008 R2 is the 2009 refresh of Microsoft s Windows Server product. This R2 release introduces improvements to existing features as well as the addition of new functionality. This course introduces the changes to Active Directory Domain Services administration including a review of key considerations when installing a new Windows Server 2008 R2 domain controller to your AD DS infrastructure and  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...o showcased is Microsoft's Windows Server Update Services product, which enterprise administrators may recommend for the large scale, centralized update management approach required by enterprise networks. The course also addresses the need for enforcing and auditing system configuration and software compliance based on company policies. It covers auditing methods, such as the use of baselines  more...

Customer Driven Process Improvement Basic Framework ...ss improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what customers want and need are likely to be more successful than those that don't. Customer  more...

Field Sales Skills Simulation ...lergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. Because it's a new product, you have your work cut out for you to educate your customers and to get  more...

Sales Communication Techniques Simulation ...ilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay recommendations. For example, when a doctor calls an insurance company because a patient needs heart bypass surgery, the company's call-center nurse enters the details of the  more...

Opportunity Development Simulation ...i Electronics, a manufacturer of business equipment whose product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three market segments: corporate, government, and retail channels. Koshi, in business for just over three  more...

Cross-Functional Team Fundamentals ...ngle goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions. This course provides a fundamental understanding of what cross-functional teams are. It also details the advantages of using such  more...

MS Windows 7 First Look for IT Professionals ...dows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending on environmental needs. This course also looks at Windows 7's  more...

MS Windows 7 First Look for End Users ...dows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and quick preview; the new desktop features, such as new  more...

So You Wanna Be A Lyric Writer ...y designed for the beginner with no musical training. The product of this course is comprised of two sets of lyrics for two original songs, and a query letter. Music is part of all of our lives. Studies tell us that people who listen to music, sing, play a musical instrument, or write music and lyrics themselves score higher on tests, get better jobs, and smile more than their less musically  more...

School Time Phonics Program A four-disk CD-ROM phonics-based learning environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Short Story Secrets Designed for the writer who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development,  more...

Object-Oriented Analysis & Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity  more...

Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

The Power of Animation: Learn Flash in Five Days ...stering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on mastering the basics of Flash 5. Students will become familiar with, and be able to use the Flash 5 interface, as well as the tools and panels associated with this interface. Basic animation techniques and skills will be learned, as students learn how to  more...

Effective Business Presentations Using Flash ...sh to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can help you create professional business presentations,  more...

Authorware for Educators This course is for educators who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook  more...

FrameMaker I: Getting Your Feet Wet ... trial version of this software from the Adobe FrameMaker product site. This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical communicators. In this course, you become familiar with the user interface and learn the basic features of the program. This course covers the following material: Introduction to FrameMaker  more...

FrameMaker II: Diving In ... trial version of this software from the Adobe FrameMaker product site. This course provides an in-depth look at the core features of Adobe FrameMaker. This course covers the following material: Page Layouts, Master Pages and Reference Pages Books Table of Contents and Indexes Cross-references and Footnotes Variables and Conditional Text Revision Management and Conversion Techniques If you  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...questions at random from a bank of over 1,500 questions). Product features include: easy-to-use navigation and completion tracking, within the Lesson page bookmarking, interactive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons, simulations, audio narration, graphics, animations, screenshots and much more! To become A+ certified  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Learn MS Explorer 2000 online with eBooks! ... largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are  more...

Learn MS Access 2000 online with eBooks! ... largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are  more...

Learn MS Excel 2000 online with eBooks! ... largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are  more...

Starting and Growing a Business on the Internet ... recognizing what type of business is best to start, what product sells the best, otherwise, you won`t make any money selling just anything, the proper way to advertise, the most proper and effective way to promote yourself to get results, creating a Web site that sells, learn how to get venture capital, and more.... After taking this course, you should be able to start a business on the  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Influence Your Customer to Take Action and Buy ... You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells,  more...

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to  more...

Boost Your Self-Confidence And Enjoy Selling Success ...ove your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand the importance of your own  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...an better direct your answers to show a customer how your product or service is the best fit for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Sales & Marketing in the 21st Century Principles and practices of Sales & Marketing in the 21st Century are examined. Participants will examine the current strategies and practices surrounding sales and marketing in this 21st Century global economy. The majority of the work will be accomplished in an asynchronous (any time, any place) environment with synchronous elements scheduled periodically based on participant need and  more...

21st Century Professional Networking The value of professional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this  more...

Build a Powerful Marketing Strategy--Instructor-Led ...enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and  more...

Build a Powerful Marketing Strategy--Self-Directed ...enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and  more...

The Trump Way to Wealth ...y to Wealth seminar series is based on a new breakthrough product from Microsoft called Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting enables users to collaborate online with colleagues, customers, and partners in real time ?with just a computer, and an  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

Automated Car Rental and Hotel Accommodations - Canadian - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations.  more...

Selling Vacation Packages and Tours - Instructor Led Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures.  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Hotels and Lodging - Instructor Led Earn great commissions by booking your client ™s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures.  more...

The Cruise Market - Instructor Led Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures.  more...

Automated Car Rental and Hotel Accommodations - U.S. - Instructor Led Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations.  more...

Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so  more...

Accelerate your Business Growth--Instructor-Led ...ive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered  more...

Accelerate your Business Growth--Self-Directed ...ive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered  more...

Air Reservations - Canadian Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel.  more...

AS9100 Aerospace Standard General Employee Training ...?s QMS to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements. Customer satisfaction is increased through the application of the system and using a process approach for continual improvement of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions. You will log-in  more...

Basics of Organizational Communication ...o Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video  more...

Build Your Own BIZ - Customer Service Strategies ...ce can make the difference between a customer buying your product or from the vendor down the street. This course will help you determine who your customers are, define the dimensions of customer service as they relate to your business, and help you measure the level of customer service you are providing. The class includes video, text, and downloadable resources. Description of Course Crisis  more...

Build Your Own BIZ - Pricing Your Product ...product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your Product Competitively and  more...

Cruise Line Certificate Program - Instructor Led ...rk for a cruise line. This includes instruction in cruise product, air reservations and customer service. The Cruise Line Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

ISO 9001:2000 General Employee Training ... applied to any organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a government department. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily  more...

Life Cycle Assessment for Designers ...how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will receive an overview of how  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Microsoft Office 2007 Essentials ... training includes a complete overview of the instructor, product, and what to expect from the training. Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic. Course Map: Choosing which topic the user wants to learn is easy with the convenient course map. Advanced users  more...

Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages;  more...

PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This  more...

Productivity Management & Leadership Success Training Program ...will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high turnover,  more...

QuickBooks Pro 2005 ...one with one of the industry's foremost experts on Intuit products, Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers,  more...

QuickBooks Pro 2006 ...one with one of the industry`s foremost experts on Intuit products. Course Instructor: Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end  more...

Six Sigma Management and Leadership Training Program This course will teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an  more...

Windows Vista Essentials ... training includes a complete overview of the instructor, product, and what to expect from the training.Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic.Course Map: Choosing which topic the user wants to learn is easy with the convenient course map. Advanced users  more...

Word 2007 Level 2 This intermediate-level Word course builds upon basic skills covered in the Level 1 course. Students will learn how to further enhance documents by adding items such as symbols, AutoText, multilevel lists, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be examined, covering skills such as setting indents; changing line spacing and page orientation;  more...

Writing for Business Professionals ...o Certified Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video  more...

Build Your Own BIZ - Bootstrap Marketing ...elp you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Promote  more...

Build Your Own BIZ - Branding and Beyond ...product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build a Brand That Sets  more...

Learn Grammar the Easy Way (Part 1) ...or a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the traffic on your street. Yes, your words are your ?calling card? in a lot of situations. As such, it is important that they present you in the best light possible. Having a better  more...

Life Cycle Assessment for Designers ...how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will receive an overview of how  more...

Practical Grant Writing II with Instructor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process  more...

Leadership and Change ...e leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A  more...

Tomorrow s Managers Competencies ...that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills,  more...

Introduction to Online Branding ...product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining older paradigms to create  more...

Strategies for Building an Online Brand ...product lands on the Internet, the brand becomes more than a mere name; it becomes an interactive brand experience. This course will provide marketers with strategies for building strong online brands by maximizing the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment.  more...

Introduction to Product Management ...biding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, you will learn  more...

Developing a New-product Strategy ...Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Pricing and Profitability for Product Managers ...product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course, you'll learn about  more...

Industry Overview Federal Government ...nment is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement  more...

Promoting Your Brand to Consumers ...g communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing  more...

Elements of Marketing Strategy ...ll-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The  more...

Competitive Factors in Strategic Marketing ...product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor capabilities. Then you'll want to  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.  more...

Controlling Managing Closing a PRINCE2-aligned Project ...e-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an overview of the PRINCE2 processes related to controlling, managing and  more...

Managing Quality Risk in a PRINCE2-aligned Project ...ct. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces the  more...

Techniques for Managing a PRINCE2-aligned Project ...t management methodology provides techniques for planning product development, controlling change and performing quality assurance testing. This course provides an overview of the PRINCE2 techniques. PRINCE2 is recognised as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in  more...

Handling Organizational Change Simulation ...product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down management organization  more...

Quality-minded Management ... clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality management system. Management must also conduct an ongoing  more...

Customer Satisfaction Through Resource Management The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an  more...

Processes for Quality Products and Services ...or areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented,  more...

Continual Quality Improvement ...or areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics are identified and continually improved. These  more...

Transitioning from ISO 9000 1994 to ISO 9001 2000 ...ur areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An additional emphasis on customer requirements and documented evidence of continual improvement has also been added to the 2000 edition. This course compares the two ISO editions and highlights the changes. Finally, using the Deming PDCA cycle, this course provides  more...

Lean Value Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational  more...

Inventory Management In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick  more...

Why Customer Driven ...stment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the value-added feature that can make or break a product or a company.To satisfy customers and give them  more...

Supply Chain Planning and Inventory Management ... with inventory management. From raw material to finished product, planning and managing the process is key to implementing successful supply chain management systems. In this course, you will learn how to how to achieve a strategic fit between your supply chain management and competitive strategies. Once your strategies are determined, you will learn about the forecasting and planning  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations.  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

Managing Sexual Harassment Problems Simulation ... counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Managing Challenges in Customer Service ...tomer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs  more...

Office 2000 5-in-1 - Proficient The Discover Office 2000 (5-in1) – Proficient set includes the following courses: Discover Access 2000 - Proficient (ID#7108) Discover Excel 2000 - Proficient (ID#1389) Discover PowerPoint 2000 - Proficient (ID#1402) Discover Outlook 2000 - Proficient (ID#7111) Discover Word 2000 - Proficient (ID#1410) To review individual course descriptions, please select the corresponding product ID  more...

Brand Management Developing a Brand Strategy ... to create a secondary or sub-brand, identify reasons new products might fail, and launch a brand internationally. Learn To Match ways to identify brand competition with descriptions of each. Given a situation, identify the action that is being taken to protect a brand. Create a brand vision.  more...

Brand Management Integrated Marketing ... The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Sales Skills Gaining Customer Commitment ... to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations. Learn To Obtain a client's written consent to complete the sales process.  more...

Sales Skills Effectively Closing a Sale ...o focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how  more...

Brand Management Branding on the Web ... The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Professional Selling Over the Phone Closing a Sale ...evious conversations, Lori has been impressed with Icon's product but has been hesitant to commit to the sale since FCU's Board of Directors is resistant to upgrading FCU's current computer system. It is your responsibility to do everything you can to work with Lori to create a solution that resolves her objections. If necessary, you are authorized to offer Lori a 15% discount off her total  more...

Sales Management Motivating Sales Teams to Win ..., a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn, and Marcus has become frustrated due to declining sales. In this simulation, you will need to apply appropriate actions to ensure Marcus has high motivation.  more...

Consulting Skills The Consulting Process ...re the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon  more...

Strategic Management Analyzing Strategic Options ...e President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready  more...

Principles of Marketing Fundamentals of Marketing ...ails the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life  more...

Complete Microsoft Office 2003 Curriculum The Complete Microsoft Office 2003 Curriculum includes the following: Microsoft Word 2003 Curriculum (ID#8800) Microsoft Excel 2003 Curriculum (ID#8805) Microsoft PowerPoint 2003 Curriculum (ID#8794) Microsoft Access 2003 Curriculum (ID#8797) Microsoft Visio 2003 Curriculum (ID#9334) Microsoft Outlook 2003 Curriculum (ID#8810) Microsoft Project 2003 Curriculum (ID#9337) Microsoft  more...

Advanced Six Sigma The Define Phase of DMAIC ...ematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer requirements, and tools to address the problem and increase customer satisfaction. This course will help the learner begin to identify customer needs and  more...

Supply Chain Management Using Models ...gy to maximize the effect of supply chain processing, and product design and product life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior  more...

SAP R 3 CO Cost Object Controlling ...ct controlling, dealing with all the costs related to the production process and important for product cost calculation. L earn To: Product cost planning. Cost control. Product cost controlling. Create orders. Create master data. C ontent Emphasis Skills-Based A udience This course is aimed at management, internal accounting, staff working in  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...Updating Data at Lower Levels. Planning at Customer and Product Level. Before Valuating the Plan Data. Valuating Plan Data. Actual Postings. Creating an Order. Valuating Incoming Orders. Billing. Transferring and Valuating Billing Data. Further Actual Postings. Data for Profitability Analysis. Unit 4: Information System Duration: 1 Hour(s) Basic Reports.  more...

SAP R 3 SD Overview and Master Data Course Overview The purpose of this course is to provide detailed knowledge of the structure, features and functionality within SAP R/3 SD, including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. L earn To: Document flow within the company. Functional elements within SD.  more...

PDM and SAP R 3 PDM Introduction ... provide all the employees of your company that work with Product Data with an overview of the topic Product Data Management and with an overview of the SAP R/3 PDM module as an integral component of the SAP R/3 ERP System. L earn To: Introduction to PDM. Product Data Management. Product Data in R/3. Classification/Configuration. Process and Project  more...

SAP R 3 CO Activity Based Costing ...wing courses provide the education which will ensure most productive study of course 13171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost Center Accounting I and Course 13060 Product Cost Accounting. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to Activity Based Costing Duration: 2 - 3 Hour(s)  more...

SAP R 3 PDM Product Development ...to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of the R/3  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...wing courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Accounts and Documents Duration: 3 - 4 Hour(s) Balance Display. Starting the Program. Initial Balances Display Screen. Account  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum NETg is Oracle's partner in offering interactive TBT preparation courses for this important certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle Certified Application Developer Track for Developer/2000 Release 2 consists of the following courses:  more...

Oracle Report Builder Enhancing Reports Course Overview This course is the second in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the ways to enhance a report using the Data and Layout Model. In addition, this course will help participants learn how to modify layout objects and enhance matrix reports. L earn To: Enhance a report using the  more...

Oracle8 Certified Database Administrator Curriculum NETg is Oracle's partner in offering interactive TBT preparation courses for this important certification program. Each of these TBT courses has been co-developed by Oracle Education and NETg to offer step-by-step instruction and hands-on practice in key topic areas. The Complete Oracle8 Certified Database Administrator Curriculum consists of the following courses: Oracle SQL: Basic SELECT  more...

Oracle Reports R6 Enhance Reports Course Overview This course is the second in a three-part Oracle Reports series that is based on Oracle Reports Release 6. The goal of this course is to enable developers to construct complex reports and charts using Oracle Reports. This course introduces the learner to the key features of the Data Model editor, Layout Model objects and their properties. The course also enables the learner to  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first course in this series. T otal Learning Time 6 - 8  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first three courses in this series. T otal Learning Time 6 - 8  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first two courses in this series. T otal Learning Time 6 - 8  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...erver 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key features and components of Microsoft Internet Information Server 4.0. Install Internet Information Server 4.0 on a Windows NT 4.0 server. Manage the IIS 4.0 server by using  more...

Complete Novell CNE NetWare 5 Curriculum Ver II The Complete Novell CNE NewWAre 5 Curriculum (Ver.II) includes the following Curriculums: Novell NetWare 5 Administration Curriculum(ID#6775) Novell Advanced Administration Curriculum(ID#1340) IntranetWare Integrating Windows NT Curriculum(ID#6774) Novell NetWare Service and Support Curriculum(ID#1303) Novell NDS Design and Implementation Curriculum(ID#1361) Network+ Curriculum(ID#8283)  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 ...ting, utilization, Oracle sales integration, and advanced product catalog integration. Learn To: Identify features of organization forecasting. Identify activities that are prerequisites for organization forecast processing. Identify features of calculation processes for forecast amounts. Identify the features of utilization. Identify methods involved in calculating  more...

Quality Management Business Process Improvement ... Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate  more...

Office 2000 Curriculum The Complete Microsoft Office 2000 Curriculum includes the following courses: Microsoft Access 2000 Fundamentals (ID#876) Microsoft Access 2000 Proficient User (ID#878) Microsoft Access 2000 Expert User (ID#880) Microsoft Excel 2000 Fundamentals (ID#866) Microsoft Excel 2000 Proficient User (ID#868) Microsoft Excel 2000 Expert User (ID#870) Microsoft FrontPage 2000 Proficient User  more...

Building an E-Commerce Business Case ...building a B2C transaction model. Identify the role of product configurator. Identify the guidelines for designing an online catalog. Identify the features of an online sales campaign. Unit 2: Sales and Services (1 - 2 hours) Identify the features of the virtual direct sales model. Identify the role of intermediaries. Identify online distribution methods. Identify  more...

SQL and PL SQL Data Retrieval Techniques ...play data from more than one table. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two tables by using an equijoin. Retrieve rows from two tables by using a non-equijoin.  more...

OCDBA8i Curriculum The Complete OCDBA8i Curriculum includes the following courses: Oracle SQL: Basic SELECT Statements (ID#378) Oracle SQL: Data Retrieval Techniques (ID#379) Oracle SQL: DML & DDL (ID#380) Oracle SQL: PL/SQL: Basics(ID#322) Oracle 8i Backup and Recovery: Strategies & Backups(ID#7486) Oracle 8i Backup and Recovery: Troubleshooting & Recovery(ID#7487) Oracle 8i Database Admin.: Manage an  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning Course Overview This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...etwork security plan at various stages of the service and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security plan for a specified organizational setup. Evaluate a specific security plan on the basis of organizational factors. Match various types of IT management structures with their characteristics.  more...

MCSE Windows 2000 Curriculum The Complete MCSE Windows 2000 Curriculum includes the following courses: Microsoft Windows 2000--Technical Overview (ID#976) Microsoft Windows 2000--New Features (ID#977) Windows 2000: Administration--Part 1 (User Accts.) (ID#7579) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) (ID#7581) Windows 2000: Administration--Part 3 (Computer Mgmt.) (ID#7583) Windows 2000:  more...

MCSE Windows 2000 Core Curriculum The Complete MCSE Windows 2000 Core Curriculum includes the following courses: Windows 2000: Administration--Part 1 (User Accts.) (ID#7579) Windows 2000: Administration--Part 2 (Groups & Resource Mgmt.) (ID#7581) Windows 2000: Administration--Part 3 (Computer Mgmt.) (ID#7583) Windows 2000: Installation, Config., & Admin.--Part 1(Installation) (ID#7587) Windows 2000: Installation, Config., &  more...

Designing Cisco Network Service Architectures Part 1 ... infrastructure components. Identify uses of the Cisco Product Advisor when selecting remote access routing solutions. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the  more...

Oracle PL SQL Database Programming ...ication to complement the capabilities of the Oracle base product. L earn To: Create subprograms and packages. Manage procedures and functions. Create triggers. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the  more...

IBM DB2 Universal Database V6 1--Fundamentals ...managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience  more...

IBM DB2 Universal Database V6 1--Fundamentals ...managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience  more...

Oracle SQL for End Users--Part 1 ...and indicates how SQL and SQL*Plus are used in the Oracle product set. In this course, the learner creates basic SQL SELECT statements and customizes these queries to restrict and sort the results. In addition, the learner writes statements that contain a variety of single-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and  more...

Oracle SQL for End Users--Part 2 ...ith their appropriate descriptions. Identify a Cartesian product. Retrieve rows from two tables by using an equijoin. Specify additional search conditions in an equijoin by using the AND operator in the WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows from more than two tables by using an equijoin.  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the new OLAP SQL functions in DB2 version 7.1. Identify the features of declared temporary tables. Identify the factors to consider  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ... emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the optional tools of the DB2 family. Identify the techniques of multidimensional data analysis. Identify the functions of the star schema model. Identify the new OLAP SQL functions in DB2 version 7.1. Identify the features of declared temporary tables. Identify the factors to consider  more...

CIW E-Commerce Designer Curriculum The CIW E-Commerce Designer Curriculum includes the following courses: CIW E-Commerce Designer: Part 1(Foundations) CIW E-Commerce Designer: Part 2(Product Marketing) CIW E-Commerce Designer: Part 3(Site Usability) CIW E-Commerce Designer: Part 4(Site Implementation) CIW E-Commerce Designer: Part 5(Transaction Mgt.) To review individual course descriptions, please return to the previous  more...

CIW E-Commerce Designer Part 2 Product Marketing ...vided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing strategies, product pricing, distribution and availability, and the various types of audience data. In the Online Product Marketing section, the  more...

CIW E-Commerce Designer Part 3 Site Usability ...e design. Identify ways to allow customers to search for products or services. Identify the features of a Web site that inform the customer about a product. Identify the benefits of e-service. Identify the guidelines for developing an e-service action plan. Identify the characteristics of synchronous service. Identify the e-commerce Web site administration tasks. Identify the  more...

Linux User Curriculum The Linux User Curriculum includes the following courses: Linux Red Hat: Part 1(User Fundamentals) (#7804) Linux Red Hat: Part 2(Advanced Topics for Users) (#7805) To review individual descriptions, please select the corresponding product ID number under Related Courses below.  more...

Self Development Motivating Yourself to Perform ...t with Robin Carlson and Greg Baldwin, two of your fellow Product Managers. The three of you make up the team responsible for organizing Icon's exhibit for the upcoming telecommunication tradeshow. The preparations for the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome  more...

Strategic Sales Developing Executive Proposals ... Identify ways to relate the prospect's problems to your product or service. Unit 2: Preparing Your Written Proposal (0.5 hours) Identify questions to answer before writing a sales proposal. Identify keys to a successful proposal. Identify the components of a written sales proposal. Unit 3: Presenting Your Winning Proposal (1 hour) Identify what factors you should consider when  more...

Principles of Marketing Series The Principles of Marketing Series includes the following courses: Principles of Marketing: Fundamentals of Marketing Principles of Marketing: Product Strategy Principles of Marketing: Distribution Strategy Principles of Marketing: Promotion Strategy Principles of Marketing: Pricing Strategy Principles of Marketing: Writing a Marketing Plan To review individual course descriptions,  more...

MCDBA Curriculum Version II The Complete MCDBA Curriculum includes the following curriculums: Microsoft Windows 2000 Administration Curriculum (ID#7578) Microsoft Windows 2000 Installation, Configuration & Admin. Curriculum (ID#7586) Microsoft SQL Server 2000: Database Administration Curriculum (ID#7895) Microsoft SQL Server 2000: Designing & Implementing Databases Curriculum (ID#7901) MS Win 2000 Network  more...

Oracle9i Certified Database Administrator Track Curriculum The Complete Oracle9i Certified Database Administrator Track Curriculum includes the following curriculums: Introduction to Oracle9i: SQL Curriculum (ID#8054) Oracle9i Database: Fundamentals I Curriculum (ID#8058) Oracle9i Database: Fundamentals II Curriculum (ID#8064) Oracle9i Database: Performance Tuning Curriculum (ID#8068) To review individual curriculum descriptions, please select the  more...

Oracle9i SQL Data Retrieval Techniques ...y data from more than one table. o Identify a Cartesian product. o Retrieve rows from two tables by using an equijoin. o Identify the features of a group function. o Write SQL statements that contain common group functions. o Manage null values when using group functions in a SQL statement. o Identify the requirements for using subqueries. o Identify the characteristics of each  more...

Flash Dreamweaver UltraDev Curriculum The Macromedia Flash, Dreamweaver & UltraDev Curriculum includes the following courses: Macromedia Flash 5 (ID#8088) Macromedia Dreamweaver 4(ID#8089) Macromedia Dreamweaver UltraDev 4 (ID#8090) To review individual course descriptions, please select the corresponding product ID number under Related Courses below.  more...

WebSphere MQ Integration Message Broker ...view of the WebSphere Business Integration Message Broker product. The course introduces the business and technical reasons for a message broker, and the main features of WebSphere Business Integration Message Broker are then outlined. Students are given a basic understanding of how the product works and what tasks can be done with it. Learn To To identify  more...

SAP R 3 Variant Configuration Master Data ...ur company who are involved in designing and constructing product variants with an overview of the objectives, functions, options, and product specific prerequisites of Variant Configuration. It also shows you the different ways in which Variant Configuration can be used. Learn To: a Identify how Variant Configuration is mapped in the R/3 System. a Identify Master Data. a  more...

SAP R 3 Variant Configuration Config Scenario ...ur company who are involved in designing and constructing product variants with an overview of how master data is used to build up the knowledge base used to describe a variant product in the R/3 System. Furthermore, the learner will be shown how to use the simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a  more...

SAP R 3 PP Production Planning SOP ...Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible planning. Learn To: o  more...

SAP R 3 PP Production Order ...Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an overview of the  more...

Customer Relationship Management CRM ... From a Business View o CRM Basics - Business Partners - Products and Product Catalogs - SAP CRM Organizational Model - Customer Interaction Management - Marketing Planning & Campaign Management Unit 2: SAP CRM Applications 1.5 - 2 hours o Internet Sales - What is Internet Selling? - Features of Internet Sales o Telesales (Customer Interaction Center) - Customer Interaction Center in  more...

Office XP Curriculum The Complete Microsoft Office XP Curriculum includes the following curriculums: Microsoft Office XP - New Features Curriculum (ID#7980) Microsoft Access XP Curriculum(ID#7983) Microsoft Excel XP Curriculum (ID#7987) Microsoft FrontPage XP Curriculum (ID#7991) Microsoft Outlook XP Curriculum (ID#7997) Microsoft PowerPoint XP Curriculum (ID#8001) Microsoft Word XP Curriculum (ID#8004) To  more...

MS Win XP Install Admin Part 1 Install Config ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language  more...

MCSA Curriculum The Complete MCSA Curriculum includes the following curriculums: Microsoft Windows 2000 Administration Curriculum (ID#7578) Microsoft Windows 2000 Installation, Configuration & Administration Curriculum(ID#7585) Microsoft Windows 2000 Network Infrastructure Administration Curriculum (ID#7604) Microsoft Windows 2000 Network Management Curriculum (ID#8256) To review individual curriculum  more...

Commerce Server 2000 Design Impl Part 3 Pipelines This is the third course in a five part series that focuses on pipelines and their use in running ad campaigns. It covers how to define and run a pipeline in Microsoft Commerce Server 2000, and how to create custom components - Scriptor and Compiled - that can be added to a pipeline. The course also covers the code used to implement campaigns built and designed by Commerce Server 2000. Learn To:  more...

SAP R 3 4 6 CO Cost Object Controlling ...ment accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6's fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To: o Getting Started with SAP  more...

Creativity Innovation Promoting Team Creativity ...er, and Carol Chung, a Marketing Assistant for Icon. As a Product Manager for Icon's Hands Free Digital Cellular Solution, you will need to promote a creative team environment for your marketing team. The current marketing strategy being used for the HFDCS isn't conveying the distinct message of usability and convenience that you would like to see. You need to help the Marketing Department  more...

WordPerfect Office 11 Curriculum WordPerfect 11 is a general-purpose word processing program that is used to create documents of all kinds. The WordPerfect 11 curriculum teaches the learner how to create and edit a document, and how to enhance documents. It introduces the concept of notebooks and related worksheets, and covers the basics of data entry, editing, and how to select data. Finally, it teaches how to create  more...

MCSE Windows 2000 Electives Curriculum The MCSE Windows 2000 Electives Curriculum includes the following: MS Windows 2000: Migrating from MS Windows NT 4.0 Curriculum (ID#7556) Installing, Configuring & Administering Microsoft Exchange 2000 Server Curriculum (ID#7732) Microsoft ISA Server 2000 Curriculum (ID#8041) MS SQL Server 2000 Database Administration Curriculum (ID#7895) To review individual descriptions, please select  more...

Budgeting Operating Manufacturing Budgets ...orks with manufacturing budgets in Icon's Home Appliances Product Group. Ron will discuss the sections of a manufacturing budget, methods used to create one, and what types of information can be determined from a manufacturing budget. Throughout your conversation with him, Ron will ask you questions to gauge your understanding of manufacturing budgets. Unit 3: Forecasts, Variances, and  more...

Economics Basic Concepts in Microeconomics ...In this simulation, you will meet with Jack Sullivan, the Production Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer  more...

Interpersonal Communication Telephone Skills ...artment did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting. Take accurate messages.  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of  more...

Emotional Intelligence Emotional Intelligence for Executives ...provement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of Directors have  more...

Effective Presentations Planning a Presentation ... will meet with Greg Baldwin, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will learn about the different types of presentations and the process for planning a presentation. Unit 2: Gathering Information  more...

Effective Presentations Essentials of Persuasion ...imulation, you will meet with Greg Baldwin, one of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply  more...

Excellence in Service Building Lasting Customer Relationships ...onal assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its meaning, identifying the benefits it provides, and refining its components. Add value by increasing customer responsiveness, promoting knowledge, and developing loyalty. Develop loyalty by recognizing how to: differentiate between satisfied and loyal customers;  more...

Customer Relationship Mgt Fundamentals of CRM ...going to launch a television show, syndicated column, and product line, which would directly compete with Lillian Alley. At this meeting, you want to recommend that Lillian Alley Enterprises develops itself as a market intelligence enterprise and discuss with Lillian and Greg which marketing tier would best serve the company's needs. Unit 2: Principles of CRM (0.5 - 1 hour)  more...

Leadership Development Goal Setting ... In this simulation, you are meeting with the Sales, Product, and Information Systems Managers of your organization's Dallas branch to discuss an important deadline that was recently missed. This office has been failing to meet sales goals, and a customer-billing problem has resulted in lost income. Unit 4: Setting Strategic Goals (0.5 - 1 hour) Use goal setting  more...

Managerial Leadership Creating a Vision ...son, Icon's Project Manager, Robin Carlson, one of Icon's Product Managers, and Bruce Madison, Icon's Director of Information Services. As a Project Manager for the new Aries Server product line, it is your job to help guide the team in rewriting Icon's vision statement, so it emphasizes the Aries Server. You will want to explore how to define an organizational vision and lead the group through  more...

Women in Leadership Becoming a Leader ... this unit, you are the Marketing Director for a software product currently in development and will meet with Mary Winford, Product Manager, and Dean Kramer, Sales Manager. The product, referred to now by its development title of OS9, is a new operating system that is different from previous Icon products and its competitors. In the course of creating the operating system, the development team  more...

Six Sigma Deploying Six Sigma In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To  more...

Business Problem Solving Problem Solving Fundamentals ...at the end of this unit, you will meet with Icon's Senior Product Manager, Roger McAllister. Through a series of pointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to solve  more...

Six Sigma Managing Six Sigma Projects ...e end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1  more...

Delegation Monitoring Evaluating Results ...sponsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan.  more...

Employee Performance Managing Difficult People ...tment's turnover rate and meet the release date for a new product. Learn To Address difficult personality types. Identify communication barriers. Understand the need for monitoring a difficult person. Recognize when to dismiss a difficult person. Take  more...

Value Chain Management Elements of the Value Chain ...izational activities that add value to a company a a s product or service. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain  more...