Total Quality Management Principles In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs more...
Cross-Functional Teams Cross-Functional Team Development Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as more...
Organizational Learning Developing a Knowledge Mgmt System ...w: In this simulation, you are the Product Development Manager at Icon. You will be meeting with fellow department managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is more...
Project Leadership Overcoming Obstacles ...on, you will be meeting with Bruce Madison, Icon's Senior Product Development Manager. Bruce has been leading you through some management training sessions and developing your project leadership skills. To further prepare you for leading project teams, Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and receiving more...