Online Productivity eLearning

PowerPoint XP Comprehensive ... DiscoverWare's Discover PowerPoint XP is an interactive productivity tool for users of Microsoft PowerPoint XP. PowerPoint XP builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working with slides, working with text,  more...

Word XP Proficient Expert ...osoft DiscoverWare's Discover Word XP is an interactive productivity tool for users of Microsoft Word XP. Word XP builds on the word processing features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover word processing concepts, document and file management, editing and formatting tools, working  more...

Confronting Difficult Employee Behavior Confronting Difficult Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and  more...

Foundations for Business Execution ...s? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Configuring Windows Vista Applications ...ments to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new applications and upgrades and explains their use and configuration. New applications include Windows Sidebar, Windows Meeting Space, and  more...

Workplace Conflict Recognizing and Responding to Conflict ... worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will  more...

Workplace Diversity Awareness ...n while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the  more...

Promoting a Substance-free Workplace ...fewer incidents of theft, as well as improving morale and productivity for all employees. This course is designed to provide employees and supervisors with valuable information for promoting a substance-free work environment as well as to help them understand the impact substances have in the workplace and how to promote health and well-being. This course was developed with subject matter  more...

Outlook XP Proficient Expert ...ft DiscoverWare's Discover Outlook XP is an interactive productivity tool for users of Microsoft Outlook XP. Outlook XP is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP  more...

Excel XP Proficient Expert ...soft DiscoverWare's Discover Excel XP is an interactive productivity tool for users of Microsoft Excel XP. Excel XP builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions,  more...

Access XP Proficient Expert ...oft DiscoverWare's Discover Access XP is an interactive productivity tool for users of Microsoft Access XP. Access XP builds on the database capabilities of previous versions of the program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. Topics cover basic database concepts such as planning, forms, and data  more...

Accident Investigation and Reporting Simulation ...oth victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims and witnesses, and report findings to management. The Accident Investigation and Reporting  more...

Sprains and Strains Sprains and Strains Each year thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed  more...

Getting Ready to Coach ...eir potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the  more...

Team Dynamics ...elopment of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of  more...

Training and Development ...ers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Maximizing Productivity as a Remote Employee ...Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once  more...

The Voice of Leadership Effective Leadership Communication Strategies The Voice of Leadership: Effective Leadership Communication Strategies How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity,  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...reports improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal  more...

Workplace Inspections ...rn-to-work programs, fewer faulty products, and increased productivity. One of the key ways that employers can maintain safe and compliant working conditions is to conduct regular and thorough workplace inspections. This course provides and introduction to workplace inspections, both internal, self-regulated inspections and external inspections carried out by the Occupational Safety and Health  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...st 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has evolved, becoming a key element in this business computing and communication infrastructure. The increasing complexity of business and network requirements creates an environment  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ...ring outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any tool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial investment. Optimizing the use of the tools built into Cisco IOS Software should  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...orm their jobs due to network problems, the company loses productivity, and therefore, revenue. Network troubleshooting is an essential task that a network engineer needs to be capable of performing. The more efficiently and effectively problems can be diagnosed and resolved, the lower the impact will be to the business. In complex environments, troubleshooting can be a daunting task, and the  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ...processes. Unplanned downtime can quickly lead to loss of productivity, loss of reputation, or even direct loss of revenue. To maximize the availability of the network, while at the same time controlling the associated costs, it is important to plan network maintenance processes and procedures carefully. In this course, the tasks that network engineers perform for maintaining large and complex  more...

Preparing to Dismiss an Employee ... educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows you to handle the dismissal with integrity and fairness. This course covers the benefits of being properly prepared when dealing with employee dismissals. It also provides the steps to help you dismiss an employee properly. The steps include providing clear expectations,  more...

Terminal Services Resource Access in Windows 2008 ...ole services allow for greater security, flexibility, and productivity. New features such as Terminal Services RemoteApp and Terminal Services Web Access provide users with the ability to access RemoteApp programs and Remote Desktop connections from a Web browser. This course covers Terminal Services resourcing and application logging, along with new Terminal Services load balancing features  more...

Operations Management Facilities Planning Management ...ion's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of facilities is determined by the nature of the organization, its production system, and the processes used for creating its products or services. When choosing the location and layout of a  more...

Managing Workforce Generations Introduction to Cross-generational Employees ...bers from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different characteristics of each generation can strengthen an organization if properly managed. But stereotypes are pervasive and divert attention from the positive roles that different generations bring to the workforce. Understanding  more...

Building Trust ...joyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more effectively. At the same time, there are many pitfalls associated with distrusting relationships, including negative impacts on personal development, not to mention team and organizational  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Customizing Windows 7 Customizing Windows 7 Microsoft Windows 7, Microsoft's newest operating system, enables users to customize their Windows experience by modifying and adjusting many of the features that Windows 7 provides. Using Windows 7, you can change the programs that appear on the Start menu and taskbar, and how they appear, which ensures quicker access to features and programs you use most. Windows 7  more...

Lotus Notes 8 New Features for End Users Lotus Notes 8: New Features for End Users IBM Lotus Notes 8 is the latest release of IBM's messaging and collaboration software. This desktop client now ships with an updated look and feel which allows users to centrally manage their e-mail, calendar, instant messaging, as well as a host of new productivity tools. This course explores the new features of the user interface, as well as the  more...

Getting Started with Lotus Notes 8 Using Mail .... Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of Notes, and introductory topics on Lotus Notes Applications and using the built-in help system. Also included in the course are  more...

Using Productivity Tools Accessing Lotus Notes 8 Remotely ...Productivity Tools & Accessing Lotus Notes 8 Remotely IBM Lotus Notes 8 is the latest release of IBM's messaging and collaboration software. Included for the first time in Lotus Notes are word processing, spreadsheet, and presentation applications called Productivity Tools. These tools support the Open Document Format (ODF), which allows users to open and work with office documents from  more...

Dealing with Common Meeting Problems Dealing with Common Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to  more...

Typing Pal--The Best Online Typing Course ...! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up  more...

Typing Pal--The Best Online Typing Course ...! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up  more...

Typing Pal--The Best Online Typing Course ...! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing a Virtual Office ... attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships  more...

Managing Change ...orly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously.  more...

Computer Security Awareness Training (CSAT) ...d improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s  more...

Lean Manufacturing Personal Training Library ...mental concepts of the 5S?s that help improve quality and productivity. (The 5S?s stand for Sort, Set in Order, Shine, Standardize, and Sustain; these terms are rough translations from the original Japanese terms referring to a process to optimize workplace organization.) The training includes step-by-step guidelines for achieving the 5S?s as well as a roadmap to implement the 5S?s. Many  more...

Manufacturing Statistics Personal Training Library ... of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative,  more...

Six Sigma Black Belt Personal Training Library ... team and can make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to  more...

QPRT Suicide Risk Assessment and Training ...ent, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the tools and techniques for  more...

Adobe PhotoShop CS ...ers, styles, pallets, blends, and much more. Enhance your productivity with real-world tips and tricks from an industry expert. Your Adobe PhotoShop CS training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made  more...

Effective Management Principles Within the Law ...sult can be disastrous: endless conflicts; low morale and productivity; wasted talent; high and costly turnover; and lawsuits based on privacy violations, discrimination, harassment, wrongful termination, among other things. As the workforce and legal mandates have grown more complex, the need for both managerial skills and awareness of the legal ramifications of management decisions has  more...

Expert Purchasing Management ...ers, and ensuring that your purchasing staff improves its productivity, you may feel it is impossible to do a good job. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive  more...

Listening Skills for the Workplace ...results in low morale, high absenteeism and turnover, low productivity, lack of upward communication, and ineffective horizontal communication. (Brownell, 1994) Employee listening ability has a definite impact on their productivity. (Papa & Glen, 1988) 46% of those who quit their jobs did so because they felt not listened to and were therefore unappreciated. (U.S. Department of Labor, 1999)  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Productivity Management & Leadership Success Training Program ...will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high turnover,  more...

Time Management ...productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more work done in less time. As an extra  more...

Increase Productivity in 60 Minutes or Less ...Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...ndation generally provide the best quality at a lucrative productivity level.Q. Who are The Association for Healthcare Documentation Integrity and the American Association for Medical Transcription? A. The Association for Healthcare Documentation Integrity (AHDI), formerly the American Association for Medical Transcription, is the world?s largest professional society representing the clinical  more...

Recognizing a Leader ...t available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including  more...

Managing Upward Relationships ...antage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills  more...

Working with Temporary Agencies ...productivity at a reasonable price and inefficiency regardless of price. To efficiently manage peak time and special project staffing requirements, you need to be able to work with temporary agencies. This course will develop your skills at using temporary agencies to meet short-term staffing requirements. Applying these important strategies will help you hold down costs, hire qualified  more...

Supply Chain Management and e-Business ...ce new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and improving the performance of these supply chains is dependent on the use of e-business technology and innovation.This course identifies the significant  more...

Excel 2000 - Proficient User ...productivity tool for users of Microsoft Excel 2000. Excel 2000 builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics include basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and  more...

PowerPoint 2000 - Proficient User ...DiscoverWare's Discover PowerPoint 2000 is an interactive productivity tool for users of Microsoft PowerPoint 2000. PowerPoint 2000 builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics include PowerPoint basics, creating presentations, working with slides, working with  more...

Illustrator 9 ...ering an unparalleled combination of creative freedom and productivity, Adobe Illustrator is preferred by designers, graphic artists, technical illustrators, and business professionals. In this Virtual Training Company tutorial, Rachel Caplan guides you through the basics of Illustrator 9, then leads you into the more technical territory by showing you how to modify objects, the use of  more...

Flash MX Intermediate Developer ...ures in Flash MX Folders in the Timeline Shared Libraries Productivity Enhancements pt. 1 Productivity Enhancements pt. 2 Templates Break Apart and Distribute to Layers Movie Clip Mask Layers New Features in ActionScript Overview of New Features ActionScript Enhancements Dynamic Flash Enhanced ActionScript Debugger Improved Debugger Understanding Scope Using Global Variables pt. 1 Using Global  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Working with Internal Customers ...Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one another, the result is increased performance, which contributes to the success  more...

Access 2000 - Proficient ...productivity tool for users of Microsoft Access 2000.Access 2000 builds on the database capabilities of previous versions of the program to provide powerful tools for building and maintaining professional databases.Topics include basic database concepts,planning a database, creating and modifying tables and forms,finding and sorting data,working with queries,creating reports,and working on the  more...

Paint Shop Pro Studio ...xperience in using PCs and looking for using their PCs as productivity tools. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Paint Shop Pro Studio Fundamentals Identify elements of the Paint Shop Pro Studio main window. Get photos into Paint Shop Pro Studio. Unit 2: Working with  more...

Microsoft Works Suite 2005 Creating Documents ...who wants to use a personal computer competently and as a productivity tool. No specific level of PC or general IT literacy is assumed. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Microsoft Word Fundamentals Start Microsoft Word from Works Task Launcher. Save a document. Identify  more...

Microsoft Works Suite 2005 Creating Spreadsheets ...and wants to use a personal computer competently and as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Getting Started with Works Spreadsheet Identify the components on the Works Spreadsheet interface. Create a spreadsheet. Identify options available to use the  more...

Microsoft Works Suite 2005 Creating Databases ...and wants to use a personal computer competently and as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Working with Databases Identify components of the Works Database interface. Create a database from an existing template. Identify the steps to create a blank  more...

Introduction to Microsoft Works Suite 2005 ...basic to intermediate skills looking to use their PC as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Introduction to the Works Task Launcher Open the Works Task Launcher from the Start menu. Identify features of the Works Task Launcher. Identify features of  more...

Office XP-New Features Curriculum ...view This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New Features  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ...o part series which begins with a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. • Identify features of smart tags in Office XP.  more...

Time Management Overcoming Challenges ...n overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters.  more...

Time Management Planning Your Day ...w to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To Identify the  more...

Career Development Excelling in Your Career .... The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and morale. Learn To Apply guidelines to maintain productivity.  more...

Organizational Skills Managing Information ...ize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association,  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env ... with their features. o Identify factors that result in productivity gain for end users. o Identify business issues to consider during environment evaluation. Audience The audience for this course includes technical managers, system administrators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses,  more...

Economics The Principles of Economics ... Identify the role of capital and how it affects productivity. Identify two types of economic inflation. Recognize the key elements of US economic performance. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Interpersonal Communication Listening Skills ... and listening. Increase your productivity by listening. Use critical listening skills. Recognize different listening problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening skills.  more...

Call Center Mgt Measuring Quality Performance Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's  more...

Leadership Development Delegation ... Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic  more...

Leading the Way Learning to Lead ...mpower them to increase their performance and boost their productivity. The team has begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the  more...

Six Sigma Managing Six Sigma Projects In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective  more...

Employee Performance Managing Difficult People ... in the department, as well as the organization's overall productivity. You need to assess the situation and work with the team members to find a solution. Unit 3: Communicating with Difficult People (0.5 - 1 hour) Communicate clearly with a difficult person. Identify communication barriers. Use non-verbal aspects of  more...

Essentials of Management Succeeding as a New Manager ...udents learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond  more...

Essentials of Management Maintaining a Productive Workplace ...employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback.  more...

Value Chain Management Managing the Transition to a Value Chain ... Differentiate between quality and productivity challenges when implementing change. Recognize the challenges posed by benchmarking when managing change. Audience Participants in this course may be Involved in middle/senior management functions such as project implementation, strategic planning, and team leadership. Their responsibilities  more...

Advanced Project Mgmt Managing Accelerated Projects .... Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Learn To Identify risks of schedule compression methods. Identify project areas you should look at when trying to shorten a schedule.  more...

Team Leadership Conducting Productive Team Meetings ...eeting. Use guidelines to maintain productivity during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making.  more...

Team Conflict Overcoming Conflict with Communication ...uate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any conflicts that may arise in  more...

Organizational Learning Developing a Knowledge Mgmt System ...hat, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing Knowledge (0.5 - 1 hour) Identify who should be included in a knowledge  more...

QuickBooks Pro 2005 Setting Up ...f home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office environment. Deployment: Self-Study Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: QuickBooks Pro  more...

QuickBooks Pro 2005 Basic Accounting ...f home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office environment. Deployment: Self-Study Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: QuickBooks Pro  more...

Advanced Project Management - Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...