Online Productivity eLearning - Training Resources

Typing Pal--The Best Online Typing Course ...! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up  more...

Typing Pal--The Best Online Typing Course ...! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up  more...

Typing Pal--The Best Online Typing Course ...! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up  more...

Six Sigma Black Belt Personal Training Library ... team and can make immediate contributions to quality and productivity improvement efforts. (3 Units; 3 Assessments; Approximately 7 hours of training.) The Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to  more...

Productivity Management & Leadership Success Training Program ...will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously. In the 21st Century, and its global economy, the skills of Productivity Management and Leadership Success are vitally important to an organization's longevity and success. This course provides a proactive method of addressing issues of low employee morale, high turnover,  more...

Manufacturing Statistics Personal Training Library ... of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by Placket-Burman and Taguchi. DOE worksheets and step-by-step DOE instructions will guide you through the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative,  more...

Listening Skills for the Workplace ...results in low morale, high absenteeism and turnover, low productivity, lack of upward communication, and ineffective horizontal communication. (Brownell, 1994) Employee listening ability has a definite impact on their productivity. (Papa & Glen, 1988) 46% of those who quit their jobs did so because they felt not listened to and were therefore unappreciated. (U.S. Department of Labor, 1999)  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Lean Manufacturing Personal Training Library ...mental concepts of the 5S?s that help improve quality and productivity. (The 5S?s stand for Sort, Set in Order, Shine, Standardize, and Sustain; these terms are rough translations from the original Japanese terms referring to a process to optimize workplace organization.) The training includes step-by-step guidelines for achieving the 5S?s as well as a roadmap to implement the 5S?s. Many  more...

Expert Purchasing Management ...ers, and ensuring that your purchasing staff improves its productivity, you may feel it is impossible to do a good job. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive  more...

Effective Management Principles Within the Law ...sult can be disastrous: endless conflicts; low morale and productivity; wasted talent; high and costly turnover; and lawsuits based on privacy violations, discrimination, harassment, wrongful termination, among other things. As the workforce and legal mandates have grown more complex, the need for both managerial skills and awareness of the legal ramifications of management decisions has  more...

Computer Security Awareness Training (CSAT) ...d improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s  more...

Adobe PhotoShop CS ...ers, styles, pallets, blends, and much more. Enhance your productivity with real-world tips and tricks from an industry expert. Your Adobe PhotoShop CS training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His engaging personality and technical expertise have made  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing a Virtual Office ... attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships  more...

Managing Change ...orly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees  more...

Productivity Management & Leadership Success Training Program This course will teach you how to effectively and efficiently Improve Productivity, Organizational Morale and Quality simultaneously.  more...

Working with Temporary Agencies ...productivity at a reasonable price and inefficiency regardless of price. To efficiently manage peak time and special project staffing requirements, you need to be able to work with temporary agencies. This course will develop your skills at using temporary agencies to meet short-term staffing requirements. Applying these important strategies will help you hold down costs, hire qualified  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Working with Internal Customers ...Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one another, the result is increased performance, which contributes to the success  more...

ITIL Configuration and Release Management ...e organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course  more...

ITIL Problem and Change Management ...ed interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and  more...

Corporate Culture Building the Service Foundation As the saying goes, "You can't create the cathedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.  more...

Group Problem Solving and Decision Making ...o move past groupthink and other obstacles and on to team productivity. You'll also learn how to better diagnose problems within a group setting, and then generate dynamic alternatives based on your diagnosis. Finally, you'll explore concrete ways to select the best option and make a wise, lasting business decision. You can't go it alone. This course will show you why and how to make the most  more...

Making Decisions Dynamically ...ng--the kind of decision making that significantly boosts productivity. The objective of this course is to turn you and others in your organization into dynamic decision makers. You'll gain the skills necessary to avoid the psychological pitfalls that adversely affect decision making. You'll hone your decision-making ability in risky and uncertain circumstances. You'll walk away from this  more...

Configuring Windows Vista Applications ...ments to existing ones are designed to increase security, productivity and ease of use. The default applications and features included with the Vista operating system depend on the version of Vista that is installed. This course covers many of these new applications and upgrades and explains their use and configuration. New applications include Windows Sidebar, Windows Meeting Space, and  more...

Advanced Project Management - Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Managing Upward Relationships ...antage of that responsibility will strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills  more...

Foundations for Business Execution ...s? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of  more...

Recognizing a Leader ...t available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including  more...

Getting Started--Administrative Support The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This  more...

Paint Shop Pro Studio ...xperience in using PCs and looking for using their PCs as productivity tools. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Paint Shop Pro Studio Fundamentals Identify elements of the Paint Shop Pro Studio main window. Get photos into Paint Shop Pro Studio. Unit 2: Working with Paint Shop Pro Studio  more...

Microsoft Works Suite 2005 Creating Documents ...who wants to use a personal computer competently and as a productivity tool. No specific level of PC or general IT literacy is assumed. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Microsoft Word Fundamentals Start Microsoft Word from Works Task Launcher. Save a document. Identify options for printing  more...

Microsoft Works Suite 2005 Creating Spreadsheets ...and wants to use a personal computer competently and as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Getting Started with Works Spreadsheet Identify the components on the Works Spreadsheet interface. Create a spreadsheet. Identify options available to use the Help feature.  more...

Microsoft Works Suite 2005 Creating Databases ...and wants to use a personal computer competently and as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Working with Databases Identify components of the Works Database interface. Create a database from an existing template. Identify the steps to create a blank database. Identify  more...

Introduction to Microsoft Works Suite 2005 ...basic to intermediate skills looking to use their PC as a productivity tool. Deployment: Self-Study Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Introduction to the Works Task Launcher Open the Works Task Launcher from the Start menu. Identify features of the Works Task Launcher. Identify features of the Programs page in  more...

Office XP-New Features Curriculum ...view This curriculum provides a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New Features  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ...o part series which begins with a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. • Identify features of smart tags in Office XP.  more...

Time Management Overcoming Challenges ...n overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters.  more...

Time Management Planning Your Day ...w to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone productively. Learn To Identify the  more...

Career Development Excelling in Your Career .... The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and morale. Learn To Apply guidelines to maintain productivity.  more...

Organizational Skills Managing Information ...ize, and preserve messages and data that are key to their productivity and effectiveness. Learn To Appropriately categorize and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association,  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env ... with their features. o Identify factors that result in productivity gain for end users. o Identify business issues to consider during environment evaluation. Audience The audience for this course includes technical managers, system administrators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses,  more...

Economics The Principles of Economics ... Identify the role of capital and how it affects productivity. Identify two types of economic inflation. Recognize the key elements of US economic performance. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Interpersonal Communication Listening Skills ... and listening. Increase your productivity by listening. Use critical listening skills. Recognize different listening problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening skills.  more...

Call Center Mgt Measuring Quality Performance Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's  more...

Leadership Development Delegation ... Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic  more...

Leading the Way Learning to Lead ...mpower them to increase their performance and boost their productivity. The team has begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the  more...

Six Sigma Managing Six Sigma Projects In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective  more...

Employee Performance Managing Difficult People ... in the department, as well as the organization's overall productivity. You need to assess the situation and work with the team members to find a solution. Unit 3: Communicating with Difficult People (0.5 - 1 hour) Communicate clearly with a difficult person. Identify communication barriers. Use non-verbal aspects of  more...

Essentials of Management Succeeding as a New Manager ...udents learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond  more...

Essentials of Management Maintaining a Productive Workplace ...employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback.  more...

Value Chain Management Managing the Transition to a Value Chain ... Differentiate between quality and productivity challenges when implementing change. Recognize the challenges posed by benchmarking when managing change. Audience Participants in this course may be Involved in middle/senior management functions such as project implementation, strategic planning, and team leadership. Their responsibilities  more...

Advanced Project Mgmt Managing Accelerated Projects .... Finally, it teaches how to promote teamwork and enhance productivity, empower project team members, and create a sense of urgency to ensure project work is completed on time. Learn To Identify risks of schedule compression methods. Identify project areas you should look at when trying to shorten a schedule.  more...

Team Leadership Conducting Productive Team Meetings ...eeting. Use guidelines to maintain productivity during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making.  more...

Team Conflict Overcoming Conflict with Communication ...uate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any conflicts that may arise in  more...

Organizational Learning Developing a Knowledge Mgmt System ...hat, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing Knowledge (0.5 - 1 hour) Identify who should be included in a knowledge  more...

QuickBooks Pro 2005 Setting Up ...f home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office environment. Deployment: Self-Study Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: QuickBooks Pro 2005 - Getting  more...

QuickBooks Pro 2005 Basic Accounting ...f home office computer users looking to use their PC as a productivity tool. The audience will be primarily interested in using the software for business purposes; but will normally do so in a small business or home office environment. Deployment: Self-Study Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: QuickBooks Pro 2005 - Basic  more...