Online Products eLearning - Training Resources

Creating Popular Web Content (Master Class)-Self Directed ...join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and  more...

Creating Popular Web Content (Master Class) ...join the discussion, resolve their problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and  more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as  more...

Tour Operator Certificate - Instructor Led ...ction in the ground transporation, air reservations, tour products, sales and customer service and air fares. The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and  more...

Travel Agent Certificate Program - Instructor Led ...s, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course list below). Each course includes instruction, student-instructor interaction through email and message boards, assignments and a final exam. Courses require 20- 30 contact hours  more...

Soft Skills Using MS Office Applications This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...aximize your influence. Everyone sells something whether products, services or ideas. This program provides anyone in a position of influence, including individual entrepreneurs and small business owners, a wealth of ideas, strategies, models and techniques that help the customer to make a quality buying decision. Here you will have 5 sessions which cover these ideas. There will be discussion  more...

Shipping with Dry Ice This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...

Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and  more...

QuickBooks Pro 2008 ...your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small  more...

QuickBooks Pro 2005 ...one with one of the industry's foremost experts on Intuit products, Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end user customers,  more...

QuickBooks Pro 2006 ...one with one of the industry`s foremost experts on Intuit products. Course Instructor: Matt Harward. Matt has been training and consulting on computer software and hardware for over 10 years. He has been an official corporate presenter for Novell, HP, IBM, Compaq, and Lucent Technologies. He is formally certified on several networking and business applications. Matt has trained thousands of end  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...detailed technical illustrations, and useful summaries of products, this course is the most exhaustive distance training available. Created by Carson Dunlop & Associates, one of the most successful home inspection companies in North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and training inspectors. This course of study can be  more...

Microsoft Certified Application Specialist Office 2007 ... covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft Office Specialist or MOS certification for the Office 2007 Suite. The user is given 1 year access to this course. You may complete it as  more...

Life Cycle Assessment for Designers ...how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will receive an overview of how  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a  more...

How To Master Time Management ...w to use other time management tools, such as paper-based products, hand-held devices, and other applications will be included. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small  more...

Hearing Conservation/Noise Control ...a ton machines stamp, press, fashion, mold, and whirr the products around that become the objects in our daily life. Hearing Conservation/Noise Control ZaaaaBOOM! ClaZAM! No, you`re not reading a comic book; you have just entered a modern work place. Mega ton machines stamp, press, fashion, mold, and whirr the products around that become the objects in our daily life. In the process, they make  more...

Green Driving Techniques ...ted driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas prices may fall, there are long-term environmental reasons why we cannot continue to be as wasteful as in the past. In  more...

Hotel Certificate Program - Instructor Led ...ofessional in a hotel. This includes instruction in hotle products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion  more...

Conducting Business in Latin America ...urces, available labor, and consumer demand for both U.S. products and services. This course provides students with the foundation and insight they will need to successfully conduct business in the region and market themselves to U.S. businesses looking to grow into this fertile expanse. How successful business agreements and partnerships are accomplished in Latin America is knowledge not  more...

Accelerate your Business Growth--Instructor-Led ...ive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered  more...

Accelerate your Business Growth--Self-Directed ...ive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered  more...

QuickBooks Pro 2007 ...your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. In the advanced level, you can learn additional features such as customizing Quickbooks, working with various Quickbooks accounts, creating reports, creating and use graphs, dealing with taxes, payroll, tracking jobs, writing letters,  more...

Adobe CS3 Design: Workflow Adobe CS3 Design: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices  more...

Exporting and Printing Artwork in Illustrator CS3 ... other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work flow. It will show you how to optimize Illustrator artwork  more...

Field Sales Foundations ...only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about its value and the importance  more...

Managing the Creative Elements of Brands ...on consumers. The next lesson shows you how to brand your products with the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary to animate your brand. Finally, disclosing the secrets of designing eye-catching packaging and legally protecting your brands through copyrights, patents, and trademarks will round out this course.  more...

Evaluating Brand Effectiveness ...a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.Where can you start?  more...

Analyzing the Market This course will walk you through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and  more...

Process Management Skills ...s the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management, performance management, and  more...

Industry Overview Information Technology ...improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined  more...

Industry Overview Federal Government ...nment is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement  more...

The Pharmaceutical Industry Overview Version 2 ...maceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory issues. The course explores the issues that the industry is currently  more...

The Food and Beverage Industry Overview Version 2 ...and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the constantly changing tastes and preferences of a fiercely diverse marketplace, to  more...

The Manufacturing Industry Overview Version 2 ...innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations well beyond their home grounds. This course provides an overview of the manufacturing industry. It first examines the state of  more...

Cross-selling in a Customer Service Call ...raction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale.It also  more...

Identifying Your Customers Expectations ...ve a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

Effective Interfunctional Relationships ...asks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating  more...

Principles of Marketing - Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Adding Links Images and Flash Objects in Dreamweaver CS3 Using Adobe Dreamweaver CS3 in conjunction with other products, such as Adobe Flash CS3 and Adobe Photoshop CS3, you can create web sites that are highly interactive and media rich. This course explores site navigation, linking, and asset management. Working with images, creating image maps, image optimization, and adding Flash CS3 objects to a site are also covered.  more...

Technologies for Highly Available Solutions in a Windows 2000 Environment To describe the various technologies used for high availability with Microsoft Server products  more...

Planning Project Procurement and Requesting Seller Responses ...products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes  more...

Planning for Quality ... the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and real-life scenarios, the learner will explore these  more...

Project Management Fundamentals ...ance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work required  more...

Oracle 11i Project Management and Projects Integration To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...

SAP Overview To recognize SAP as a leading ERP solution, identify the mySAP products available, and execute basic tasks in mySAP ERP  more...

Requirements Planning and Management Business analysts must plan and closely manage requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing  more...

Measuring Process Capability and Performance in Six Sigma ... voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such  more...

Six Sigma and Lean in the Organization ...nating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality improvement as the only way to protect margins and win customer loyalty. Originally  more...

Design for Six Sigma in the Organization ...at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach  more...

Control Charts and the Pre-control Process Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the  more...

Non-value-added Steps and Tasks ...products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow of raw  more...

Processes and Customer Analysis in Six Sigma Projects ...products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's  more...

Competitive Strategies for a Global Marketplace ...etplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It continues by presenting ways of locating new marketing opportunities, improving marketing performance, and differentiating your offerings. It then discusses the advantages of web-based marketing and provides you  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Pricing and Profitability for Product Managers ...t manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course, you'll learn about pricing factors and tactics that will affect your pricing decisions and then you will build on that knowledge to set pricing in a given business situation. Finally, you will  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Managing Knowledge Workers ...nce of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options. But money alone won't keep an organization's best talent. It takes much more. By learning how to create the right  more...

Design of Experiments and Validation of Solutions in Six Sigma ...l stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains. This course explains the basic design of experiments (DOE) concepts and outlines how to select, test, and validate improvement solutions in the final stages of a Six Sigma project. During the course, basic DOE concepts such as factors, levels, interactions, and main  more...

CIW E-Commerce Designer Part 3 Site Usability ...e design. Identify ways to allow customers to search for products or services. Identify the features of a Web site that inform the customer about a product. Identify the benefits of e-service. Identify the guidelines for developing an e-service action plan. Identify the characteristics of synchronous service. Identify the e-commerce Web site administration tasks. Identify the  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence ... Identify the enhancements in Business Intelligence (BI) products available for DB2 version 7.1 Identify the components of Visual Warehouse in DB2 version 6.1 and version 7.1. Identify the guidelines for enabling dynamic to static SQL conversion. Identify the modes of the conversion mechanism. Identify the features of the DB2 Capture Utility (DB2CAP). Identify the features of DB2  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence ... Identify the enhancements in Business Intelligence (BI) products available for DB2 version 7.1 Identify the components of Visual Warehouse in DB2 version 6.1 and version 7.1. Identify the guidelines for enabling dynamic to static SQL conversion. Identify the modes of the conversion mechanism. Identify the features of the DB2 Capture Utility (DB2CAP). Identify the features of DB2  more...

IBM DB2 Universal Database V6 1--Fundamentals ...duct to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their descriptions. Catalog a node  more...

IBM DB2 Universal Database V6 1--Fundamentals ...duct to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their descriptions. Catalog a node  more...

Designing Cisco Network Service Architectures Part 3 ...gn. Identify types of Cisco perimeter security firewall products. Identify intrusion detection system design options. Identify enterprise requirements for site-to-site and remote access VPNs. Identify the primary security technologies that enable VPN tunnels. Identify termination components of VPN solutions. Audience: Learners preparing to take exam Designing Cisco Network  more...

Designing Cisco Network Service Architectures Part 1 ...tions for selecting Cisco hardware and software switching products. Identify considerations for identifying an IP addressing strategy. Identify considerations for selecting routing protocols. Identify considerations for designing Campus Networks in various enterprise scenarios. Unit 3: Enterprise Campus Server Farm Design (2 hours) Identify fundamentals of designing an Enterprise  more...

Lotus Notes R5 Collecting and Organizing Information ...on: 1 - 2 Hour(s) Identify the functions of groupware products. Identify the uses of Lotus Notes R5. Match the primary programs of the Lotus Notes R5 environment with their uses. Identify the features that provide security in Lotus Notes R5. Match the different application types in Lotus Notes R5 with their uses. Identify the features of documents in Lotus Notes R5. Identify the  more...

Lotus Notes R5 Collecting and Organizing Information ...on: 1 - 2 Hour(s) Identify the functions of groupware products. Identify the uses of Lotus Notes R5. Match the primary programs of the Lotus Notes R5 environment with their uses. Identify the features that provide security in Lotus Notes R5. Match the different application types in Lotus Notes R5 with their uses. Identify the features of documents in Lotus Notes R5. Identify the  more...

E-Commerce Implementation Issues ...ser access control and authentication software in selling products online. Identify key payment technologies and their processing mechanisms. Identify the key functions of the Web development sales and marketing team. Identify key considerations when selecting hosting options for e-commerce Web sites. Audience: This course is intended for Managers and technical staff who are in a  more...

Introduction to E-Commerce ...e communication technologies. Identify types of digital products. Unit 2: E-Commerce Standards (2 hours) Identify the role of standards within industry. Identify the characteristics of the EDI and XML data mapping methods. Identify information transfer formats. Identify the role of ODBC in data management. Identify the features of a script. Identify the characteristics of  more...

SAP R 3 SD Overview and Master Data Course Overview The purpose of this course is to provide detailed knowledge of the structure, features and functionality within SAP R/3 SD, including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. L earn To: Document flow within the company. Functional elements within SD. Organizational  more...

Brand Management Developing a Brand Strategy ... to create a secondary or sub-brand, identify reasons new products might fail, and launch a brand internationally. Learn To Match ways to identify brand competition with descriptions of each. Given a situation, identify the action that is being taken to protect a brand. Create a brand vision.  more...

Sales Skills Prospecting Addressing Needs ...and Cindy Becker, salespeople for Icon's line of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call.  more...

Sales Skills Overcoming Obstacles ... is your responsibility to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections, remember that you have the authority to reduce the length of a standard contract from three years to two years. Unit 3: Creating and Delivering a Sales Presentation (0.5 - 1 hour)  more...

Sales Skills Developing a Winning Strategy ... Patricia Davis, a District Sales Manager in the Consumer Products Division. Patricia's sales district is one of Icon's most productive. She will ask you a series of questions about the different methods used to monitor current market conditions and consumer trends and about the factors you should consider when researching potential clients. Unit 3: Consult with Your Clients (0.5 - 1 hour)  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options ...echnology, and has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready for commercial development for several months. You realize now that your forecasts were inaccurate. You have called a meeting with your three top executives to discuss the possibility of conducting a strategic audit with the goal of  more...

Quality Management The Quality Management Process ...dentify benefits of establishing quality requirements for products and services. Identify the frequently overlooked costs of customer dissatisfaction. Identify the characteristics of a customer-oriented organization. Identify the steps for becoming customer oriented. Identify the  more...

Principles of Marketing Fundamentals of Marketing ... of your employees to discuss the marketing mix for three products. Carol Chung, Icon's Marketing Communications Manager, will be in the conference room with you, while James Cahill, Icon's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make  more...

Microsoft Project 2003 Fundamentals ...olution. Learn To: Match Microsoft Project 2003 products with their features. Identify component parts of the Microsoft Project 2003 interface. Identify options in the New Project task pane. Identify predefined filters. Create a custom filter. Identify predefined groups. Identify Project 2003 updating options. Identify task updating options. Identify features of  more...

Visual InterDev 6 0 Planning a Web Application ...b site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the guidelines to follow while planning a Web application. Identify the basic concepts related to Web application design. C ontent Emphasis Skills-Based A udience This course series is designed for site developers who perform architectural planning,  more...

Oracle 11i10 Project Foundation Fundamentals Part 1 ...Part 1 introduces the common features of different Oracle products in the Oracle Enterprise Project Management Solutions suite. The course will also cover the integration of different Oracle Applications with Oracle Projects. Additionally, the course will provide information on setting up set of books and defining organizations for Oracle Projects. Learn To: Identify key features of  more...

SAP R 3 PDM Product Development ... PDM - Product Data Management semi-finished and finished products without variants of the R/3 reference model is dealt with here. The user is provided with an example of implementing the product development process with change management using the SAP R/3 PDM module, AutoCAD, and AutoCAD SAP R/3 PDM. The emphasis here is placed on familiarizing the user with system functions within the  more...

Introduction to Data Warehousing ...nt data warehouse models. Identify the range of Oracle products that may be employed for a warehouse implementation. C ontent Emphasis Skills-Based A udience Application developers, business analysts, database administrators, managers, project managers, and system analysts. Participants should have a business-level understanding of Oracle technology. T otal Learning Time  more...

Site Server 3 0 Implementation - Part 1 ...uration: 2 - 3 Hour(s) Match the Microsoft BackOffice products with their functions in the Site Server 3.0 platform. Identify the minimum hardware and software requirements for installing Site Server 3.0. Select the best database system. Identify considerations when planning a Site Server configuration for multiple computers. Sequence the steps of a Site Server 3.0 installation.  more...

Visual InterDev 6 0 Planning a Web Application ...b site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the guidelines to follow while planning a Web application. Identify the basic concepts related to Web application design. C ontent Emphasis Skills-Based A udience This course series is designed for site developers who perform architectural planning,  more...

Oracle 11i Procure to Pay Part 1 ...Identify uses of integrating Purchasing with other Oracle products. Identify uses of integrating Purchasing with various Oracle products. Differentiate between the three Purchasing open interfaces. Unit 2: Supplier and Item Management (4 hours) Identify features of suppliers. Identify options in the Suppliers window for entering supplier information while defining a supplier.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...duct to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their descriptions. Catalog a node  more...

IBM DB2 Universal Database V6 1--Fundamentals ...duct to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2 clients. Match the database directories with their descriptions. Catalog a node  more...

Introduction to Economics Series The Introduction to Economics Series includes the following courses: Economics: The Principles of Economics Economics: Basic Concepts in Microeconomics Economics: Products and Markets Economics: Foundations of Macroeconomics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Flash 5 ... first course in a three part curriculum about Macromedia products that can be used for Web design. This course teaches students how to use Flash 5. Additionally, it covers the basic and intermediate skills needed to create animated Web sites using Flash. Learn To • Create and preview movies and set attributes of text. • Create and modify shapes. • Create symbols and  more...

WebSphere MQ Integration Message Broker ... To match business integration products with their descriptions. To identify tasks involved in creating a message flow. To identify aspects of deploying message flow applications. To identify features of Extended SQL (ESQL). To match message-modelling components  more...

SAP R 3 v4 6 SD Custromer Service Representative ...ta in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements. o Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination. Unit 3: The Sales Employee in SAP R/3 1 - 2 hours o Inquiries, Quotations, and Orders: - Creating and Changing Inquiries. - Creating and Displaying Quotations. - Creating and Changing  more...

Customer Relationship Management CRM ... From a Business View o CRM Basics - Business Partners - Products and Product Catalogs - SAP CRM Organizational Model - Customer Interaction Management - Marketing Planning & Campaign Management Unit 2: SAP CRM Applications 1.5 - 2 hours o Internet Sales - What is Internet Selling? - Features of Internet Sales o Telesales (Customer Interaction Center) - Customer Interaction Center in  more...

mySAP com Workplace Overview mySAP.com Workplace Overview introduces the student to mySAP.com and the explains the role of the Workplace. It also shows the administrative system, which ensures that the Workplace functions are made available to the user. The Workplace unit takes a closer look at the Workplace concept, paying particular attention to roles, MiniApps, Customizing, and integrating component systems in the  more...

Windows XP Install Admin Curriculum ...desktops or provide support for the Windows.NET family of products. More specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. They may also be involved in implementing and  more...

Windows XP Install Admin Curriculum ...desktops or provide support for the Windows.NET family of products. More specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. They may also be involved in implementing and  more...

MS Win XP Install Admin Part 1 Install Config ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language  more...

MS Win XP Install Admin Part 1 Install Config ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language  more...

MS Win XP Install Admin Part 2 Networks Desktops ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first course in this series 72510.  more...

MS Win XP Install Admin Part 2 Networks Desktops ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first course in this series 72510.  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first two parts of this series 72510 and  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first two parts of this series 72510 and  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first three parts in this series 72510  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first three parts in this series 72510  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first four parts in this series 72510  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...s. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first four parts in this series 72510  more...

Workflow Mgmt Part 2 Workflow Products ...hat teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products, key vendor strategies and GroupWare. Learn To: o Match workflow architecture structural layers with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of workflow routing with their features. o  more...

Project 2002 Fundamentals ...rojects. Learn To: o To match Microsoft Project 2002 products with their features. o To identify new features in Microsoft Project 2002. o To identify component parts of the Microsoft Project 2002 interface. o To identify types of task relationships in Microsoft Project 2002. o To identify methods of managing task relationships in Microsoft Project 2002. o To edit lag time  more...

Budgeting Capital Budgeting ... meet with Mary Aberdeen, a Controller in Icon's Consumer Products and Services division in Chicago. Mary has invited you, as a Budget Accountant, to cross-train with her so that you can expand your financial accounting knowledge and assist her with budget preparation on upcoming capital projects. To determine your preparedness for this added responsibility, she will ask you to define capital  more...

Economics Basic Concepts in Microeconomics ...e has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer advice on market behavior. Unit 2: The Logic of Consumer Choice (1 - 2 hours) Account for Labor Demand in the Market. Account for Labor Supply in the Market.  more...

Economics Products and Markets ... and the markets in which they sell in this course a Products and Markets a . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To Describe the decisions facing all firms. Recognize how firms maximize  more...

Interpersonal Communication Effective Communication ...ation regarding the correct discount for the Alpha line's products. Unit 3: Interference to Effective Communication (0.5 - 1 hour) Recognize what types of physical interference affect communication. Identify verbal and nonverbal interference. Choose the appropriate language. Understand how emotions  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...y work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader, you must address these issues and, using the LISTEN process, determine the cause of the problems, devise a solution, and keep the team motivated so that the quality of work meets required  more...

Emotional Intelligence Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and  more...

Advanced Interpersonal Communication Building Relationships ...have been appointed Interim Director of Industrial Casing Products after your former manager, Harold, left the position. You will meet with Roger McAlister, the Sales Manager for Industrial Casing Products. Roger does not report directly to you, but you will work closely with him to address quality and sales issues with the products. You have approval from upper management to look into reducing  more...

E-mail Etiquette Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to  more...

Recruiting Retention Staffing Your Organization ... s Sales Department in Chicago. To promote a new line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a job and creating a job description. Unit 2: Recruitment Process  more...

Recruiting Retention Keeping Your Good Employees ... newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition, she will be responsible for the orientation of the new employees. Linda has some experience with recruiting employees but has never been in charge of a new-hire orientation program. As  more...

Women in Leadership Becoming a Leader ...new operating system that is different from previous Icon products and its competitors. In the course of creating the operating system, the development team has developed a software program that enables software created for other systems to be run on OS9. Mary and Dean disagree on how this software should be sold. You will need to use basic leadership skills to resolve the situation. If you are  more...

Six Sigma Managing Six Sigma Projects ...You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour) Identify the principles of design of experiment (DOE). Identify the advantages of the statistical approach to design of  more...

Value Chain Management Elements of the Value Chain ...ice. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings,  more...

Value Chain Management Managing a Value Chain ... learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost advantage and achieving the value proposition, ways of maximizing collaboration within the value chain, competitive management of demand and channels, and competitive management of distribution and operations.  more...

Essentials of Management Maintaining a Productive Workplace ...tomer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are impeding their productivity. Unit 3: Providing the Support to Stay Productive (0.5 - 1 hour) List the three main ways you can provide support to help your employees stay productive. List the  more...

Correcting Performance Problems Addressing Performance Problems ...nts being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback session with her. Your goal is to follow the process and guidelines for this type of session, resulting in Robin acknowledging that a problem exists. Unit 2: Explaining the  more...

Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Managing Performance Overcoming Performance Appraisal Challenges ...ies within the area of office services in Icon's Consumer Products and Services division. She has performed with poise and dexterity in an environment that moves at break-neck speed, and she is interested in building her skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the  more...

Managing the Expert Understanding Experts ...rs, emission control attachments, and other environmental products for industrial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective goals with Laura and help prevent burnout. Unit 3: Coaching the Expert (1 - 2 hours)  more...

Business Ethics Ethical Decision Making ...meeting with Kevin Wright, an engineer in Icon's consumer products division. Kevin is your friend and co-worker, and he is meeting with you to discuss an ethical dilemma. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it. He has worked with these employees for a long time and this  more...

Operations Management Operations Components Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select  more...

Organizational Crisis Mgmt Managing a Crisis ... Simulation Overview: Icon Automotive Products is facing a crisis. It recently launched ''Star Polish,'' a product which was marketed as being able to make any car look like new. A dynamic marketing campaign surrounded the launch and included television advertising and in-store promotions. The success of the product is vital to the organization's survival, and it was hoped  more...

Project Management Essentials Planning a Project ...t with Bernard Chan, a Project Manager in Icon's Consumer Products and Services Division. Bernard has five years of experience as a Project Manager is known for his meticulous attention to details. He will ask you a series of questions designed to test your knowledge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project.  more...

Team Leadership Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To  more...

Six Sigma Six Sigma Essentials ...nit, you will meet with Maggie Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1 hour) Recognize the characteristics of a process flow chart. Identify the use of control charts.  more...

Principles of Marketing Distribution Strategy ...ager, to discuss the distribution system of Icon's paging products. He will discuss the role of logistics in distribution, the different components of a physical distribution system, and how to maintain a distribution system. Throughout your discussion, Drew will ask you questions to better you understanding of developing and maintaining a physical distribution system. Unit 3: Resellers (1  more...

Principles of Marketing Pricing Strategy ...about next year's pricing strategies for two video camera products. The purpose of the meeting is to develop initial recommendations to present to the Vice President of Marketing, Brian Smith. You will need to use your knowledge of pricing strategies and objectives to create recommendations. Unit 2: Determining Price (0.5 - 1 hour) Choose the options to establish  more...

MS Office 2003 Introduction to Office 2003 ...ice 2003 courses is end-users new to the Office family of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 2 to 4 hours  more...

MS Office 2003 New Features for Office Users ...ice 2003 courses is end-users new to the Office family of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 5 hours Objectives Unit 1: Core New  more...

Dreamweaver 4 ...second course in a three part curriculum about Macromedia products that can be used for Web design. This course teaches students how to use Dreamweaver 4. Additionally, they will learn the basic and intermediate skills needed to create interactive Web sites using Dreamweaver. Learn To • An overview to Dreamweaver 4. • Identify site planning and management. • Identify  more...

Dreamweaver UltraDev 4 ... final course in a three part curriculum about Macromedia products that can be used for Web design. This course teaches students how to use Dreamweaver UltraDev 4. Additionally, this course covers the basic skills needed to create database-driven Web sites using Dreamweaver UltraDev and ASP, ColdFusion, or JSP. Learn To • Identify the features of UltraDev, technologies used to create  more...

WebSphere MQ Integration Message Broker ... To match business integration products with their descriptions. To identify tasks involved in creating a message flow. To identify aspects of deploying message flow applications. To identify features of Extended SQL (ESQL). To match message-modelling components  more...

SAP R 3 Service Management Master Data ... Assign a Counter to the Equipment. a Service Products and Service Contracts. Audience The target audiences for this course are middle management, project managers, members of project teams, organizers and employees from IT. Employees with relevant background knowledge who are interested in Service Management. The following course provides the education and training which will  more...

SAP R 3 Application Industry Solutions Case Study ...System. o SAP R/3 Industry Solutions. o New Dimension Products and mySAP.com. o R/3 in Practice. o Business Case. o Company Description. o Organizational Structures. o Business Processes. Audience This course is intended for employees who need to learn how to use the R/3 System; members of project teams (organizational and conceptual phases). All employees who are interested in  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o Identify features of the .NET Enterprise Server infrastructure. o Identify features of BizTalk Server 2000. o Identify features of Application  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o Identify features of the .NET Enterprise Server infrastructure. o Identify features of BizTalk Server 2000. o Identify features of Application  more...

IMS Essentials Curriculum ...MS Database (IMS DB) and IMS Transaction Manager (IMS TM) products. Additionally, data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language  more...

E-Business Part 2 Building the Infrastructure ...entify Internet applications. a Identify Internet products and services that can be used in business a Identify the considerations for planning Web architectures in an e-Business. a Identify the main hardware platforms. a Match each major operating system with its key characteristic. a Identify business standards associated with e-Business. a  more...

IMS Essentials Part 1 IMS Database Manager ...MS Database (IMS DB) and IMS Transaction Manager (IMS TM) products. Additionally, data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control  more...

IMS Essentials Part 2 IMS Transaction Manager ...MS Database (IMS DB) and IMS Transaction Manager (IMS TM) products. Additionally, data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control  more...

E-Business Technology Fundamentals Curriculum This curriculum teaches the fundamentals of Web-based application architectures, as well as some key concepts in client and server-side technologies. It gives an introduction to e-commerce as a type of e-business and then guides the learner through Java 2, Java technologies and tools, and J2EE. This curriculum consists of three Skill Builder courses: E-business Technology Fundamentals: Part 1  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ...MS Database (IMS DB) and IMS Transaction Manager (IMS TM) products. Additionally, data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control  more...

E-Business Technology Fund Part 1 Architecture Building Blocks ... underlying technologies), designing building blocks, and products used to build solutions. No prerequisite knowledge of e-business technology is assumed. This course is the prerequisite course for the WebSphere, Java, and XML curricula. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

E-Business Technology Fund Part 2 e-Business Apps Technologies ... underlying technologies), designing building blocks, and products used to build solutions. No prerequisite knowledge of e-business technology is assumed. This course is the prerequisite course for the WebSphere, Java, and XML curricula. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English  more...

E-Business Technology Fund Part 3 Java Security Web Services Framework ... is presented. An overview of IBM WebSphere and Framework products is included. Learn To To identify features of Java. To identify features of an object-oriented programming (OOP) language. To identify major standardized class libraries. To identify features and functions of  more...

Frontline Leadership Knowledge in the Workplace ...nit, you act as the Marketing Manager for Icon's Consumer Products and Services Division in Chicago. You are in charge of an upcoming sales meeting that is being held to educate the Division's corporate sales teams on Icon's latest corporate software packages. The goal of the meeting is to give the sales teams enough information about the packages so they can efficiently promote the software  more...

Frontline Leadership Positively Influencing Workplace Culture ...ity Systems. Preventia is a subsidiary of Icon's Consumer Products and Services division in Chicago, which provides high-end intrusion detection, access management, and emergency response systems for corporate facilities. Its creed of ''Prevention, Detection, and Protection'' has been the foundation of the organization's goals and business methods. As Vice President of Products and Services,  more...

Motivation Empowering to Increase Motivation ..., an Employee Relations Specialist for Icon. The Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the workplace. She will ask you  more...

Negotiating Advanced Negotiation Tactics Negotiating: Advanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that  more...

Principles of Marketing Product Strategy ...he information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development strategies. Learn To Identify the elements of a  more...

MS SharePoint Portal Server 2003 Introduction for Admins ...cess. Learn To: Identify features of SharePoint products and technologies. Identify key new features of SharePoint Portal Server (SPS) 2003. Identify ways in which you can use administration tools to manage a Web site. Identify options for managing a SharePoint Portal Server (SPS) portal. Identify options for managing Microsoft Windows SharePoint Services (WSS) 2.0 Web sites  more...

Moving from Technical Professional to Mgr Managing the IT Dept ...ntify guidelines for evaluating new hardware and software products. Identify guidelines for developing relationships with hardware and software vendors. Identify guidelines for getting the best possible hardware and software deals. Identify strategies for deploying software updates. Identify key issues in software licensing. Identify guidelines for checking new software  more...