Online Professional eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...

Technical Writing for the Medical Professional ...professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide range of  more...

Strategic Thinking ...ing is presented by Casey McNeal. Casey has been speaking professionally for over nine years. His diverse professional background and his life as a stand-up comic have prepared him for the life that he now lives and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long  more...

Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the  more...

Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

Teams That Work This complete course will teach you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from  more...

How to Interview Like a Professional Learn the secrets to having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is  more...

Intermediate Dreamweaver MX Intermediate--Students will need to have access to Dreamweaver MX or Dreamweaver and the Internet. Dreamweaver MX - Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271) by Garo Green & Abigail Rudner (2003). In this course the student will be responsible for working through the "Hands On" exercises.  more...

Advanced Features of Dreamweaver MX(tm) Dreamweaver MX Advanced - Phase Three Advanced Features of Dreamweaver MX - Phase 3, is the Third of a 3-part course series. Students will need to have access to Dreamweaver MX or Dreamweaver, the Internet and the course textbook "Macromedia Dreamweaver MX (ISBN 0-321-11271-7) by Garo Green & Abigail Rudner (2003). In this course, the student will be responsible for working through the "Hands  more...

Certificate in Web Content Creation (Master Classes) ...professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly  more...

Architecting Web Content (Master Class)-Self Directed ...professional level course in architecting and organizing Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system. In  more...

Creating Popular Web Content (Master Class)-Self Directed ...next module. The course is designed to help you become a professional, so I invite you to ask any questions that occur to you, along the way. Required text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. With a doctorate from Yale, Jonathan Price teaches web writing, information architecture, content management, and XML at the  more...

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Electronic Commerce: Introductory Professional Level For the working professional and business entrepreneur--An overview course investigating the general structure of networks supporting the Internet and electronic commerce.  more...

Electronic Commerce: Security Issues Professional Level A comprehensive course of study devoted specifically to current security issues affecting e-commerce.  more...

Electronic Commerce: Strategies Professional Level One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise.  more...

Certified eMarketing Associate Certification (CeMA) ...professional marketing certification. This is not a course but rather a certification that demonstrates competency in eMarketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes, bios, and college admission applications. The  more...

Effective Business Presentations Using Flash ...r yourself an artist, mastering Flash can help you create professional business presentations, product demonstrations, cartoons, and even marketing style video games! Coursework focuses on mastering the basics of Flash 5 and applying them toward business presentations. Students will become familiar with, and be able to use the Flash 5 interface, as well as the tools and palettes associated  more...

Global Travel Geography Culture Designed to orient the potential travel professional to global geography and culture A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

How to Work for Yourself as a Homebased Travel Agent Video Course Learn from a travel agent expert--This 2 hour video is designed to set you up in your home as a travel professional.  more...

21st Century Professional Networking ...professional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Introduction to Fireworks MX Using Fireworks to create professional images for the web or desktop work  more...

Complete Course in Professional Medical Transcription using MIME method of instruction (Special Pricing Edition) Same great complete Professional Edition course but designed for the student who does not want to incur course material fees. Registration Fee waived.  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) ...arge computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the student's knowledge base in this one aspect of the overall Certified Systems Engineer's requirements.  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...em on our pages effectively? As a beginning communication professional you learn a lot about important topics such as writing procedures, organizing content, and editing. But what about screenshots? How can you make sure you obtain good color quality? How do you balance file size against quality? How can you plan capture sessions to avoid doing a lot of rework later? How can you edit  more...

Dreamweaver 8 Series ...Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.  more...

Introduction to Fireworks MX ...professional images for the web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows and Macintosh by Sandee  more...

Architecting Web Content (Master Class) ...professional level course in architecting and organizing your Web content. In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the system.  more...

Creating Popular Web Content (Master Class) ...next module. The course is designed to help you become a professional, so I invite you to ask any questions that occur to you, along the way. Required text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. With a doctorate from Yale, Jonathan Price teaches web writing, information architecture, content management, and XML at the  more...

Communicating with Power: Resolving Conflict This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC  more...

CompTIA A+ 2009 ...es the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates  more...

Word 2000 ...ed is a business writing section designed to help improve professional writing skills. This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The first skills introduced include examining the working screen, getting familiar with the new Task Panes, creating new  more...

WebSite101: Ecommerce strategies for the Entrepreneur ... success. Web presence strategies for the Small Business professional. This course will concentrate on key ingredients for a successful web site, from chosing an effective and useful domain name, site building essentials, definitions of important terms, community building techniques, effective strategies for search engine placement, newsletter and ezine production and finally the mechanics of  more...

Volunteers: Recruitment, Development, and Supervision This course is designed to provide library staff the tools to create and effectively manage a successful volunteer program. Volunteers: Recruitment, Development, and Supervision In order to manage a volunteer program successfully, supervisors must have a mind set that truly values the work of volunteers. A good management mind set will perceive volunteers as motivated and professional. The  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...x discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement. You  more...

Understanding and Using Contracts Course description -- In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT  more...

Travel Agent Certificate Program - Instructor Led ...ehensive training necessary to become an effective travel professional. This includes instruction in the Sabre Computer Reservation Systems, travel reservations, fares and tickets, leisure travel products, destination geography and travel sales and customer service. The Travel Agent Certificate Program consists of twelve individual courses (see course list below). Each course includes  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

The Art of Active Listening ...by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...

Successful Negotiation Course description -- Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and  more...

So You Want To Be A Medical Writer Skills and knowledge you will need to effectively write medically related materials. Medical writing is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical  more...

Setting Performance Goals and Expectations Course description -- Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It  more...

SalesPlus ...professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6 months. It is suggested that the student schedule the appropriate time needed to successfully accomplish and complete this program. 1 year  more...

Recognizing and Managing Anger Course description -- After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain  more...

Recognizing and Responding to Signals of Violence Course description -- The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts.  more...

Recognizing Employee Performance Course description -- Motivated employees don t just happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and  more...

Project Management Professional- (Self Directed) ...Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care to. 90 Day course  more...

Professional Writing Skills at a Glance ...professionals writing skills. Welcome to Professional Writing Skills at a Glance This course covers the following three major areas of professionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and minimize your  more...

Professional Bar Management Mastery Level Certification ...raining and often find themselves overwhelmed on the job. Professional Bar Management Mastery Level Certification is practical and effective. Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare for actual licensing exams that may be  more...

Professional Bar Management ...nd key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful  more...

Phlebotomy Technician Career Training ...need to assure quality and patient safety mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with  more...

Oracle 10g OCA ...professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive  more...

Office 2000 Advanced ...spects of these applications. It also strives to help the professional become a more effective writer. In this course, students will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. Through Microsoft Word 2000, students will learn how to customize and enhance their text-based documents by using master  more...

Motivating Employees Course description -- The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

Microsoft Word 2003 (Levels 1-2-3) ...ord 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

Microsoft Word XP Certification ... Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate  more...

Microsoft PowerPoint 2003 (Levels 1-2-3) Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers  more...

Medical Terminology Training ...Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary. Medical Terminology Training According to the U.S. Department of Labor Statistics, health information  more...

MCSE 2000 & CCNA 2.0 CD-ROM Library (9 CD's) ...professionals. Technical Training covered includes both MCSE 2000 & CCNA 2.0. For more information how these certifications can lead to a career in Information Technology (IT), and for information about certified testing locations, please see: MCSE 2000 (Microsoft Certified Systems Engineer) CCNA 2.0 (Cisco Certified Network Associate) This is a comprehensive set of multimedia training courses  more...

Legal Nurse Consulting Certificate Program ...lso holds national certification in managed care from the Professional Education Institute. He is a Certified Medical-Legal Consultant. Dr. Flarey is editor/author of the book, "Redesigning Nursing Care Delivery: Transforming Our Future," published by Lippincott/Raven publishers. He is also co-editor/author of the following books by Aspen Publishers: "Reengineering Nursing and Health Care: The  more...

Introduction to the Administration of a Medical Office ...ion and basic training purposes. Designed with the ?busy? professional in mind, the course also offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ..., for the Grand-Erie Board of Education, and is a Teacher Professional Development HTML workshop presenter. These lessons have been field tested by many students of all ages. Each time these lessons were presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the  more...

How To Master Performance Management Course description -- Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements.  more...

How To Master Supervision Course description -- Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...ir home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to buy an existing business, how to publicize your business, how to handle stress, and more... No  more...

How to Analyze a Film Self-Directed ... This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to discuss films. The self-directed format will permit you to study the material at your own pace. Due to the subjective nature of film, you will find some films/directors/theories more interesting  more...

Home Energy Fundamentals Learn the fundamentals of how your home uses energy, and how to reduce your energy consumption. Methods of making your home more energy efficient will be covered, and you will gain an understanding of the basic types of renewable energy available.Student has access for 60 days but may complete the course sooner. Home Energy Fundamentals In this five-module online course, you will get an  more...

Hotel Certificate Program - Instructor Led ...ehensive training necessary to become an effective travel professional in a hotel. This includes instruction in hotle products, sales and customer service and ground transportation. The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final  more...

Financial Basics for Non-financial Managers Course description -- This course helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and  more...

Expert Certificate Course in Medical Coding ...xpertly prepared material that will train you to become a professional medical coder in your own time and on your own terms. Working from your home or in a healthcare facility, you would assign the codes you learn to medical diagnoses and procedures. Another important aspect of medical coding is that it is used to keep records and prepare statistical reports that track diseases, ailments, and  more...

Effective Business Communication Series ...This series is for anyone who wants to improve his or her professional writing skills.Features:Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in an interactive  more...

Dental Office Professional Certificate Program This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is  more...

Customer Service for Bars and Restaurants-Online .... She will teach employees the importance of friendly and professional service. At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge.Class  more...

Customer Service Plus ...by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...hecketts. Darby Checketts is the president of Cornerstone Professional Development, which he founded in 1985. He began his post-college career with Ford Motor Company in Dearborn, Michigan. He later served as Corporate Quality Services Manager for Digital Equipment Corporation in Maynard, Massachusetts. As a division vice president of Wicat Systems of Orem, Utah, he helped to pioneer  more...

Comprehensive Medical Coding Training ...is required and may be purchased from any book store. Our Professional Edge Medical Coding Training Program will provide everything needed to learn to code successfully. It includes over 600 patient charts to practice on, with CPT, ICD, HCPCS coding training. The entire training program was developed by coders with 20+ years of experience to train would be coders in a fast track methodology.  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...cription student needs to become certified as a qualified professional. This course is recommended for students who wish to work in a medical office. See course description for course fees. Set for a 6 month completion schedule. Recognized by the AAMT (American Association for Medical Transcription). This course follows the American Association Medical Transcription Model Curriculum for  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...art working either from home or on-site as a qualified MT professional. Twice as much dictation over Student Edition and additional MT modules. 12 month completion schedule. This complete course combines the most valuable and state of the art training methods available today for those students who want to fast track their Medical Transcription career. Course work is presented in a modular  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...0 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own  more...

Certificate in Technical Writing For Current Technical Writers ...al writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not  more...

Certificate in Technical Writing ...al writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer  more...

Bartending to the Max-Online ...al course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to better  more...

Basics Of Smart International Procurement ...ment? will teach you the critical things every purchasing professional needs to know before buying from foreign suppliers! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of  more...

Bartending the Easy Way-Online ...al online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The  more...

Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Adobe PhotoShop CS ... document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then move on to advanced use of layers, filters, styles, pallets, blends, and much more. Enhance your productivity with real-world tips and tricks  more...

Adobe PhotoShop CS to CS2 Upgrade ...ions throughout the United States and the world; and as a Professional Speaker with National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 2 hours. However to  more...

Adobe RoboHelp Workshop ...uence of RoboHelp tutorials to learn the basic tasks that professional help writers must know to do their work. Concurrent with the tutorials, you study techniques for task analysis and industry-standard format for writing style, headings, lists, tables, notices, and highlighting. During this course, there are four projects: you "model" a help system based on an existing compiled help; you  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of  more...

7 Steps to A Lot More Sales ...industry retail, wholesale, manufacturing, services and professional practices. User is given 1 year access to this course. 7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover ?hidden? sales opportunities within their business. Upon completion participants will  more...

Dreamweaver MX 2004 ...professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. Your instructor for this course is David Humes David is an Adobe Certified Expert (ACE) in Photoshop, a Certified Practitioner of NLP, and an expert in Macromedia  more...

Delegation - Leveraging Through Others ...ing is presented by Casey McNeal. Casey has been speaking professionally for over nine years. His diverse professional background and his life as a stand-up comic have prepared him for the life that he now lives and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long  more...

CompTia A+ Essentials and A+ Specialist Certification Training Courses ...ty, safety and environmental issues and communication and professionalism. The CompTIA A+ certification training course from QuickCert measures the necessary competencies for an entry-level IT professional with the equivalent of at least 500 hours of hands-on experience in the lab or field. Students will learn the knowledge and skills needed to install, build, upgrade, repair, configure,  more...

Adobe Illustrator CS3: Essentials ...ntials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most  more...

Adobe Flash CS4 Professional: Essentials ...Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices  more...

Adobe Flash CS3 Professional: Essentials ...Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...Professional: ActionScript 3 UI & Data Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and  more...

Adobe Flash CS3 Professional: ActionScript 3 Essentials ...Professional: ActionScript 3 Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and  more...

Adobe After Effects CS3: Essentials ...ntials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices from the most  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Negotiating for the Sales Professional ...professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Becoming an Effective Team Member Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

How To Master Personal Career ...professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Leading Effective Meetings Course description -- Meetings, meetings, meetings. You cana t live with them and you cana t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing a Virtual Office Course description -- More and more companies are finding that flexibility for employees in both work hours and work location help them attract and retain the best talents and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a a virtuala ? workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity  more...

Managing Projects Course description -- The Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,  more...

Managing Stress Course description -- The tools and techniques in this course will help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...

Telephone Sales Skills Course description -- This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style  more...

Basics of Effective Communication Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Certified Help Desk Professional Online This online course is a practical alternative for busy customer support professionals.  more...

Getting Started with Illustrator CS3 ...ut print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and demonstrates how to create and prepare projects using document profiles and other settings. This course will also enable you to begin creating artwork using the Shape, Line Segment, Pencil, Pen,  more...

Sales Communications Foundations ...scover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your offerings, and you must seduce them with the customer experience you offer. Every buying decision that has ever been made, or ever  more...

Sales Communications Essentials ...ccessfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers with the value of offerings to fulfill their wants and needs; act as negotiators, helping to create mutually profitable transactions for all involved. In other words, sales professionals are also  more...

Telesales Communications ...as taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to the fundamentals of communicating over the phone and how to sell most effectively  more...

Sales Manufacturing TM Identifying Sales Opportunities ...ding, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model for building the specific sales processes that best meet the needs of your business. In  more...

Sales Math 101 Developing a Sales Plan for Success ...es Plan for Success is a course that will help you--Sales Professional, Inc.--make the most of each hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time  more...

The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...

Professional Selling in the Knowledge Economy Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we have reached  more...

Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare  more...

Applying Your Field Sales Approach ... two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the right questions and listening to customer needs, avoiding actions that impede sales  more...

Management Development for Technical Professionals ... moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and  more...

Communication Skills for Successful Management ...al component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal communication, listening, assertive  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Leadership Development for Technical Professionals ...tive leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting.This course will develop your abilities to plan and facilitate  more...

Strategies for Transitioning into Management ...professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically, you'll receive  more...

Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

Management Tools and Metrics ...omers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...

Professional Skills for Customer Service Agents ...o do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center  more...

Managing Challenges in Customer Service ... problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...

Using Data as a Technical Professional Consultant ...professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be  more...

Resistance and Technical Professional Consultants ...professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance and deal  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Effective Intergender Relationships ...lly, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and  more...

Avoiding Grammatical Errors in Business Writing Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps  more...

Asserting Yourself Professionally ...professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you  more...

Assertiveness from Inside to Outside ...professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course  more...

Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century,  more...

Advanced Features of Adobe Acrobat 8 You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and preparing PDFs for indexing.  more...

Windows 2000 Professional Getting Started To introduce Windows 2000 Professional and demonstrate basic end-user tasks such as logging on, exploring, installing applications, and customization  more...

Windows 2000 Professional Up and Running To explain how to configure and use Windows 2000 printing, file system, mobility, and Internet features and options  more...

Project Planning In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for  more...

Executing Monitoring Controlling and Closing a Project After initiating and planning for a project, it's time to get down to the actual nitty gritty of carrying out the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing  more...

Windows 2000 - Network Protocols and Remote Access To show how to configure and manage network protocols and services, routing and remote access, and inbound and outbound connections on Windows 2000 Server and Professional  more...

Windows 2000 - Implementing a Network Infrastructure Remote Access and Network To show how to configure and manage network protocols and services, routing and remote access, and inbound and outbound connections on Windows 2000 Server and Professional  more...

Adding Professional Features to an ASP NET User Interface To be able to create a user interface that incorporates user assistance features, accessiblity functionality, and advanced validation features  more...

Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a  more...

Ethics and Professional Knowledge ...onsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual competence.This course teaches prospective project managers techniques for making ethical choices; contract elements for legal requirements, and how to manage conflicts of interest. It  more...

Installing Windows XP Professional To demonstrate how to install or upgrade to Windows XP Professional  more...

Managing Files Folders and Devices in Microsoft Windows XP To show how to manage, control, and troubleshoot files and folders, network devices, and drivers in Windows XP Professional  more...

System Reliability and the Desktop in Windows XP Professional To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional  more...

Networking Protocols and Services in Microsoft Windows XP To explain how to configure networking utilities and IIS and how to manage the remote assistance and remote desktop utilities in Windows XP Professional  more...

Backup and Security Settings in Microsoft Windows XP To explain how to recover from a backup and how to configure security settings in Windows XP Professional  more...

Core Concepts in Business Analysis Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners  more...

Enterprise Analysis and Making a Business Case Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In  more...

Introduction to Requirements Planning Business analysts must plan and closely manage requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business  more...

Requirements Planning and Management Business analysts must plan and closely manage requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements  more...

Eliciting Requirements Requirements elicitation is the gathering or ? "drawing out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners  more...

Analyzing Requirements Using Models There are various types of solution development methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the  more...

Refining and Documenting Requirements Once business analysts model the behavior, processes, and usage of a solution to a business problem, they must analyze and document the requirements. To do so, they must compile accurate definitions and descriptions of the solution to allow the project team to correctly implement it. This course will examine how to refine user and functional requirements, quality of service requirements,  more...

Communicating and Implementing Requirements A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore  more...

Maintaining and Supporting Applications on Windows Vista Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction  more...

Deploying Windows Vista Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista,  more...

Troubleshooting Windows Vista Deployments Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course  more...

Configuring and Troubleshooting Windows Vista Security Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that computers are kept up to date by automatically installing the latest security patches and updates. This course discusses how to secure Internet Explorer,  more...

Configuring and Troubleshooting User Access on Windows Vista Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also  more...

Managing and Troubleshooting Windows Vista Systems Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are  more...

Troubleshooting Windows Vista Performance and Reliability Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the performance and reliability of remote systems. The information that is gathered in Reliability and Performance Monitor can assist in troubleshooting  more...

Configuring and Troubleshooting Windows Vista Networking Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and Remote Desktop. Windows Vista can also use group policies to configure network security to encrypt traffic over the network when network services are being  more...

Preparing the Exchange Server 2007 Infrastructure Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses the new features of Exchange Server 2007 and the hardware required to support an installation. Also discussed are the steps that should be followed when  more...

Installing and Transitioning to Exchange Server 2007 Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server roles. Also discussed are the requirements and process for transitioning from previous versions of Exchange Server to Exchange Server 2007.  more...

Managing Exchange Server 2007 One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a command line tool that allows administrators to easily manage the Exchange organization. This course discusses the new management tools,  more...

Managing Default Custom and Public Folders in Exchange Server 2007 The primary focus of all editions of Exchange Server has been the messaging and calendar functionality it provides to users, and this remains the case with the release of Exchange Server 2007. This course discusses the management of default folders such as the inbox, calendar, and contacts. The creation and management of custom folders and the public folder structure is also covered.  more...

Connectors Transport Rules and Message Compliance in Exchange Server 2007 The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured in Exchange Server 2007. This course discusses the implementation of Send and Receive SMTP connectors on Hub Transport servers and Edge Transport servers. Also explored in this course  more...

Accessing Exchange Server 2007 Remotely Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full  more...

Data Protection in Exchange Server 2007 With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

Disaster Recovery with Exchange Server 2007 Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types of events can be greatly minimized. This course discusses how to plan and implement a disaster recovery strategy for an organization and recover  more...

Monitoring and Security in Exchange Server 2007 To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves  more...

Configuring Outlook 2007 for Exchange Server 2007 Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the features that are available with Exchange Server 2007. This course provides an overview of the Outlook interface as well as a discussion of the key features. The  more...

Collecting and Summarizing Data The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current  more...

Human Resources Fundamentals HRCI PHR ...ed as the industry standard for evaluating human resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in various aspects of the organization and need to have a range of core skills and knowledge. Toward that end, this course will help you  more...

Strategic Management HRCI PHR ...ely recognized as the industry standard for evaluating HR professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As an HR professional, you are involved in developing the business strategy to achieve organizational goals. Toward that end, this course will help you prepare for the HRCI certification  more...

Affirmative Action and the EEO HRCI PHR ...ed as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations  more...

Employment Management HRCI PHR ... Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals'  more...

Recruiting and Selecting Candidates HRCI PHR ... Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of  more...

Offers Contracts and Exit from the Organization HRCI PHR ...professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored.The Human Resource Certification Institute's (HRCI) examinations  more...

Developing Employees HRCI PHR ...ng and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee  more...

Developing Human Resources HRCI PHR ...elopment and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you  more...

Compensating Employees HRCI PHR ...ociated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total  more...

Programs to Benefit Employees HRCI PHR ... apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification  more...

Employment Relations HRCI PHR ...ed as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification shows that the holder has demonstrated mastery of the HR body of knowledge.As a human resources professional, you are responsible for helping to ensure that your company's employee relations are positive and that they comply with required regulations and  more...

Sexual Harassment at Work HRCI PHR ...ed as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations  more...

Non-Unionized Workplaces HRCI PHR ...ed as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI  more...

Unionized Workplaces HRCI PHR ...ication Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for  more...

Health and Safety in the Workplace HRCI PHR ... Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of  more...

Risk Assessment and Prevention HRCI PHR ...ed as the industry standard for evaluating human resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations  more...

HR s Strategic Role in the Organization HRCI SPHR ...eople and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change  more...

Management of the HR Process HRCI SPHR ...rganizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and  more...

Strategic Approaches to Human Resource Development HRCI SPHR ... seen as an integral part of HRD. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management  more...

Strategic Approaches to Total Rewards HRCI SPHR One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR ...professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies  more...

Strategic Approaches to Risk Management HRCI SPHR ...tial for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior  more...

Getting Started--Administrative Support ...ulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you  more...

Overview to Effective Business Communication Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending  more...

Using Effective Business Communication Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional.Learn about etiquette in the  more...