Instructor Led Professional Development Training

The Newcomer in an Organisation a Strategic Approach ...is to work successfully - Use the mentoring system as a professional development and organisational improvement strategy - Determine the type and level of training that a mentor or a potential mentor needs CONTENT: - Managing entry into the organisation: a) Induction programmes: a strategic view; b) Pre-selection induction c) Post-selection induction - Organisational mentoring and  more...

Talent Management ...performance teams to progress - Attend to the continuous professional development (CPB) of high performance teams - Subtly monitor team output CONTENT: - High performance teams as autonomous work teams - Self directed work teams as self managed teams - Enhancing the contribution of high performance teams - Averting Risky Shift in high performance teams - Providing autonomy to  more...

Personnel and Occupational Testing ...organisational improvement and workera ™s continuous professional development - Establish the characteristics of a good test - Indicate the steps that can be taken towards the verification of test standardisation - Determine whether particular test meet their established objectives - Authenticate test reliability - Demonstrate their competence in ascertaining test validity - Evaluate  more...

Modern Quality Systems and ISO 9000 ...isational development, quality improvement and continuous professional development - Establish quality objectives - State quality objectives as precisely as possible - Set quality objectives in relation to other organisational objectives - Relate objectives to specific actions, whenever necessary - Pinpoint expected results - Specify when goals are expected to be achieved - Distinguish  more...

Modern Quality Systems ...isational development, quality improvement and continuous professional development - Establish quality objectives - State quality objectives as precisely as possible - Set quality objectives in relation to other organisational objectives - Relate objectives to specific actions, whenever necessary - Pinpoint expected results - Specify when goals are expected to be achieved - Distinguish  more...

MSc Human Resource Training and Development Management ...e immediate suitability and the possibility of Continuous Professional Development (CPD). A. 1. 6 Employee Resourcing: Recruitment and Selection By the conclusion of the specific learning & development activities, delegates will be able to: - Exhibit an understanding of the desirability of a limited turnover of staff. - Demonstrate their ability to determine the type of  more...

Human ResourceManagement a Practitioners Approach ...e immediate suitability and the possibility of Continuous Professional Development (CPD) MODULE 10.: Dynamics of Organisational Change Management - Demonstrate their awareness of the inevitability of organisational change. - Demonstrate the need for a proactive stance in relation to Organisational change. - Determine the factors, which contribute to workersa ™ resistance to change.  more...

Federal Acquisition ...hese services comprise strategy development, training and professional development, metric management, Contract and Contract modification administration, and the quality improvement of the procurement and contracting system. We offer expertise in Federal and State procurement laws, the FAR, and subsidiary procurement rules and regulations such as the FTA Circular 4220.1D. We have written  more...

Web Site Accessibility (management skills) Is your site accessible to persons with sensory and physical disabilitiesa Upgrading your site to be in full compliance with the World Wide Web Consortium's Accessibility Guidelines will make your company information available to everyone, no matter what their disability. Also, it is a legal requirement that all government agencies and contractors have Web sites that are accessible. In this  more...

Business Writing This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Technical Writing in the Corporate World Revised Edition This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Grammar Skills This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Dealing Effectively with the Media This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Meeting Skills for Leaders, Third Edition In the business world, it is essential for everyone in the workplace to work together to get the job done, and this often involves meetings. For most of us, meetings are a part of the daily work routine, but as often becomes the case, that is what many meetings begin to feel like--routine. MEETING SKILLS FOR LEADERS (formerly titled EFFECTIVE MEETING SKILLS) is just the sort of back-to-basics  more...

Making Your Message Memorable Have you ever wanted to make a lasting impression, connect with an audience, or be recognized as an effective communicator? Delivering your message through stories is an excellent way to break the ice, inspire people, share good news, build team spirit, and more. Making Your Message Memorable show you how you can put stories to work in everyday business situations. You will learn a number of  more...

Advanced Interpersonal Communication This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Personal Influencing Techniques (speaking and verbal communication) This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Project Management - Complete Library Volume I : Principles of Project Management for Technical Team Leads Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete  more...

Web Site Accessibility Is your site accessible to persons with sensory and physical disabilitiesa Upgrading your site to be in full compliance with the World Wide Web Consortium's Accessibility Guidelines will make your company information available to everyone, no matter what their disability. Also, it is a legal requirement that all government agencies and contractors have Web sites that are accessible. In this  more...

Introduction to Information Architecture for the Web This courseware will benefit both the Information Architects and writers who will be creating the content for Web pages. While it discusses Web projects in terms of a project life-cycle, it is especially geared to those individuals who will be determining what the content will be and how users will get to that content. The course includes a thorough discussion of how writing for the Web is  more...

Introduction to Microsoft Project Microsoft Project is a leading tool for monitoring the flow of resources, projecting budget recommendations, and creating reports that may be compared against actual results. The software offers many possible solutions to make adjustments in order to control complex projects. This program is a hybrid of many other software types including: communication, database, spreadsheet, and scheduling  more...

Principles of Project Management for Technical Team Leads Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete list of other Professional Development classes at  more...

Project Managers Toolkit This powerful and practical intensive two-day workshop is designed to provide participants with enhanced knowledge, tools and skills for managing projects. Designed for maximizing productivity through the use of Microsoft Project, Word and Excel applications, this workshop uses a case study to demonstrate the effective management of a project. Students will leave the workshop with a series of  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Investment Appraisal This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course is a two day event which involves participants working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal  more...

Finance for Non-Financial Managers A general understanding of Finance for Non-Financial Managers is needed in any business environment where individuals have to manage budgets or costs or to take responsibility for revenue or expenditure. With the increasing emphasis on business results it is necessary for every manager to know and understand some of the techniques and actions necessary to ensure that their unit achieves its  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

Stress Awareness This 1-day course will help students to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Facilitation Skills for IT Staff This 2-day course will provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or 'run' meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are  more...

Effective Management Skills This 2-day course aims to discuss, understand and practice some of the essential management skills needed to operate in today's working environment. This course contains several consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Team Building Techniques This 2-day course will introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Stress Management We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This 2-day course has been designed to help students to recognize stress, recognize how we place  more...

Recruitment and Interviewing Skills Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two-day event which involves participants working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs, etc. You can get a complete list of other Professional  more...

Problem Solving and Decision Making Techniques This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Personal Influencing Techniques This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Management of change Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a 'black box' that needs to be unlocked with care! The course is a two day event which involves participants working on their own specific change events and creating plans and procedures which will help smooth their change  more...

Leadership Skills This 1-day course will consider the principles of leadership and practice the personal skills involved in effective team leadership. This course contains consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Train the Trainer Professional trainers produce professional results. This 3-day course will provide participants with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups. You can get a complete list of other Professional Development classes at  more...

Presentation Techniques for Impact 90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this 2-day course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation. You can get a complete list of other Professional  more...

Train the IT Trainer Advanced Workshop This 1-day workshop is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative workshop will draw upon real examples taken from delegates' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. You can get a complete list of  more...

Train the IT Trainer Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place.  more...

Training Course Development This 1-day workshop will draw upon real examples taken from delegates' own experiences in training sessions. In addition, each delegates will need to bring with them a course or section of a course that they are being asked to develop so that individual and group coaching can take place. You can get a complete list of other Professional Development classes at  more...

Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. This  more...

Negotiation Skills Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to "stand off" positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This 2-day course offers the  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be  more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and  more...

Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Introduction to Professional Development MX 7 for New Programmers Professional Development MX 7 is a Web server add-on for Windows, Linux, and Solaris that makes integrating real-time database information with your Web site as easy as adding a few new tags to your pages. You can get a complete list of other coldfusion classes at http://www.wintrac.com/courses/coursescoldfusion.asp  more...