Instructor Led Professional Development Training - Training Resources

Professional Development Workshops Time Management Stress Management Conflict Resolution Interacting with Difficult People Effective Communications Skills Customer Service Team Building  more...

Ultimate Sales Academy USA More information is available at www. ultimatesalesacademy. com. USA is a highly interactive methodology to develop top business-to-business (B2B) sales producers, regardless of industry sector. Students will videod be making presentations, handling objections, closing and all other aspects of the sales process. Sales planning, ethics, and suitability for a professional sales career are all  more...

A Practical Hands-on Guide to SCORM ...professional development course designed to prepare a Training Professional for success. In this course, you will learn how to actually create SCORM conformant courseware and have the opportunity to experiment with a number of tools you will need in your program. Who Should Attend? This is a hands-on SCORM development course intended for instructional designers and developers that require  more...

Oracle R12 HRMS Certification Training ... of training and experience that can accelerate student`s professional development. Thousands of Oracle certified IT professionals have testified to the value of Oracle Certification Programs. Additionally, certification programs are also being made available for professionals aspiring to get certified on other Oracle applications such as Siebel. The increasing demand for the application  more...

Woodwork Business Professional Development 2009 Spring Professional courses are: Fundamentals of Estimating, Fundamentals of Project Management, Advanced Estimating, Advanced Project Management, AutoCAD for Woodworkers, Introduction to the Joint Standards, Qualify Certification Program 101, Plant Tour, Exhibitor Showcase. See the delivery page for more information: http://awi-educationdelivery. wikispaces. com/ Spring+Professional+Development  more...

CPD Courses for Law and Accountancy Professionals - negotiating the big value items in transactions - one day ...to undertake a certain number of hours of CPD (continuous professional development) training each year. CPD requirements are determined by the appropriate regulatory body for example, in the case of solicitors, the Solicitors' Regulatory Authority (the SRA). Financial Training Associates has developed this CPD course to help law, accounting and other professionals meet their CPD requirements  more...

Diversity & Cultural Competency This workshop will explore individually constructed and societal imposed cultural lenses. Throughout a self-awareness exercise and group discussions, participants will develop an understanding of how our own bias and fears affect our perceptions and interactions with others. Who should attend: Individuals of all ages and from a variety of fields who are concerned about diversity issues, want to  more...

Business Writing This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Technical Writing in the Corporate World Revised Edition This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Grammar Skills This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Dealing Effectively with the Media This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Meeting Skills for Leaders, Third Edition In the business world, it is essential for everyone in the workplace to work together to get the job done, and this often involves meetings. For most of us, meetings are a part of the daily work routine, but as often becomes the case, that is what many meetings begin to feel like--routine. MEETING SKILLS FOR LEADERS (formerly titled EFFECTIVE MEETING SKILLS) is just the sort of back-to-basics  more...

Making Your Message Memorable Have you ever wanted to make a lasting impression, connect with an audience, or be recognized as an effective communicator? Delivering your message through stories is an excellent way to break the ice, inspire people, share good news, build team spirit, and more. Making Your Message Memorable show you how you can put stories to work in everyday business situations. You will learn a number of  more...

Advanced Interpersonal Communication This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Personal Influencing Techniques (speaking and verbal communication) This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Project Management - Complete Library Volume I : Principles of Project Management for Technical Team Leads Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete  more...

Web Site Accessibility Is your site accessible to persons with sensory and physical disabilitiesa Upgrading your site to be in full compliance with the World Wide Web Consortium's Accessibility Guidelines will make your company information available to everyone, no matter what their disability. Also, it is a legal requirement that all government agencies and contractors have Web sites that are accessible. In this  more...

Introduction to Information Architecture for the Web This courseware will benefit both the Information Architects and writers who will be creating the content for Web pages. While it discusses Web projects in terms of a project life-cycle, it is especially geared to those individuals who will be determining what the content will be and how users will get to that content. The course includes a thorough discussion of how writing for the Web is  more...

Introduction to Microsoft Project Microsoft Project is a leading tool for monitoring the flow of resources, projecting budget recommendations, and creating reports that may be compared against actual results. The software offers many possible solutions to make adjustments in order to control complex projects. This program is a hybrid of many other software types including: communication, database, spreadsheet, and scheduling  more...

Principles of Project Management for Technical Team Leads Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete list of other Professional Development classes at  more...

Project Managers Toolkit This powerful and practical intensive two-day workshop is designed to provide participants with enhanced knowledge, tools and skills for managing projects. Designed for maximizing productivity through the use of Microsoft Project, Word and Excel applications, this workshop uses a case study to demonstrate the effective management of a project. Students will leave the workshop with a series of  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Investment Appraisal This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course is a two day event which involves participants working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal  more...

Finance for Non-Financial Managers A general understanding of Finance for Non-Financial Managers is needed in any business environment where individuals have to manage budgets or costs or to take responsibility for revenue or expenditure. With the increasing emphasis on business results it is necessary for every manager to know and understand some of the techniques and actions necessary to ensure that their unit achieves its  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

Stress Awareness This 1-day course will help students to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Facilitation Skills for IT Staff This 2-day course will provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or 'run' meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are  more...

Effective Management Skills This 2-day course aims to discuss, understand and practice some of the essential management skills needed to operate in today's working environment. This course contains several consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Team Building Techniques This 2-day course will introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Stress Management We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This 2-day course has been designed to help students to recognize stress, recognize how we place  more...

Recruitment and Interviewing Skills Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two-day event which involves participants working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs, etc. You can get a complete list of other Professional  more...

Problem Solving and Decision Making Techniques This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Personal Influencing Techniques This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Management of change Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a 'black box' that needs to be unlocked with care! The course is a two day event which involves participants working on their own specific change events and creating plans and procedures which will help smooth their change  more...

Leadership Skills This 1-day course will consider the principles of leadership and practice the personal skills involved in effective team leadership. This course contains consolidation exercises. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Train the Trainer Professional trainers produce professional results. This 3-day course will provide participants with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups. You can get a complete list of other Professional Development classes at  more...

Presentation Techniques for Impact 90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this 2-day course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation. You can get a complete list of other Professional  more...

Train the IT Trainer Advanced Workshop This 1-day workshop is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative workshop will draw upon real examples taken from delegates' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. You can get a complete list of  more...

Train the IT Trainer Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place.  more...

Training Course Development This 1-day workshop will draw upon real examples taken from delegates' own experiences in training sessions. In addition, each delegates will need to bring with them a course or section of a course that they are being asked to develop so that individual and group coaching can take place. You can get a complete list of other Professional Development classes at  more...

Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. This  more...

Negotiation Skills Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to "stand off" positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This 2-day course offers the  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be  more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and  more...

Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Anger Management This course provides practical guidance for individuals who wish to improve the way they deal with hostility, anger and confrontation within themselves. You will gain the tools and techniques to build your confidence when dealing with emotionally demanding situations. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course  more...

Introduction to Professional Development MX 7 for New Programmers Professional Development MX 7 is a Web server add-on for Windows, Linux, and Solaris that makes integrating real-time database information with your Web site as easy as adding a few new tags to your pages. You can get a complete list of other coldfusion classes at http://www.wintrac.com/courses/coursescoldfusion.asp  more...

High Impact Project Management Workshop ...ertified Project Management Professional (PMP ), earn 21 professional development units PDUs, and receive the certificate of professional achievement suitable for framing. You will also take away with ready-to-use project management tools, and templates (complied in CD-ROM) that you can apply immediately to your projects. This program provides you with an excellent opportunity to experience  more...

Mentoring for Success Formal mentoring programs offer employers an opportunity to strategically customize employee careers within an organization in ways that are mutually beneficial to the company and employees.  more...

Reproducible Program Library - Customizable Soft Skills Training Programs ...iversity & Harassment Emotional Intelligence Employee & Professional Development Finance Generational Human Resources Leadership & Management Negotiating & Sales Organization Development Performance Management Problem Solving & Decision Making Project Management Team Building Time Management & Meetings Click here for a complete index and program descriptions. Click here  more...

Strategies for Success Strategies For Success is Zig s most principle-packed seminar to date for personal and professional development. You will learn Zig s trusted methods to living a happier, healthier, more fulfilling life. Offering a balanced blend of personal professional development tools that are sure to jump start, strengthen and positively motivate anyone looking for success in life for themselves and their  more...

Medical Terminology for Sales Professionals ...ssionals. Courses are designed as part of the continual professional development or to meet specific "in house" training needs. Medical sales activity often makes reference to anatomy, physiology, medical conditions and their pharmaceutical treatments. Consequently, our courses are designed to provide a short introduction to the terms and abbreviations in these areas. As with all  more...

Medical Terminology for the Legal Profession ... & Evidence". The course counts for 6 hours of continual professional development. Details of this course and others can be viewed on the CLT web site. As with all MedicoLogic training, clients have the freedom to choose the contents of any course, and we can carry out the training at a time and place to suit you. The provision of specialist targeted "in house" training creates a  more...

Improving Purchasing Performance - Developing New Skills for A Changing Profession The old rules no longer apply. Buyers must apply a new set of skills, alongside the old, to deliver the value that their organizations need, expect, and demand. Because the procurement function has such a significant impact on the organization, it is imperative that buyers are encouraged to continually monitor and maintain their professional development. This program has been developed with the  more...

Leadership The focus of the Leadership module is on leading participants through self-introspection to examine their skills, and the effectiveness of their skills. Personality styles will be used as a focal point for demonstrating common pitfalls in managing relationships. Importance of soft skills for the leader- manager will be discussed, and tools, techniques and strategies for improving leadership  more...

Federal Acquisition ...hese services comprise strategy development, training and professional development, metric management, Contract and Contract modification administration, and the quality improvement of the procurement and contracting system. We offer expertise in Federal and State procurement laws, the FAR, and subsidiary procurement rules and regulations such as the FTA Circular 4220.1D. We have written  more...

Health & Safety ...rt of their induction and as an ongoing part of Continual Professional Development (CPD). Health and safety also includes Manual Handling Operations Regulations 1992 and The Health & Safety First Aid Regulations 1981. Courses include Appointed Person First Aid, Basic First Aid Awareness, Food Hygiene, Infection Control, Moving & Handling of People, Moving & Handling of Inanimate Objects,  more...

Stress Management Stress Management Training - 1 day course Learners will participate in an interactive and informative training day. They will learn what stress is and how to identify it in themselves and others. They will also learn skills to manage their own stress both in the workplace and at home. They will learn what a stress hardy personality is and how they can learn stress coping skills for themselves.  more...