Instructor Led Professional Soft Skills Workshops Training - Training Resources

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques,  more...

Managing IT Professionals Workshop Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment. You can get a complete list of other Professional Soft Skills  more...

Managing Change Within the IT Organization This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change. You can get a complete list of  more...

Interviewing Skills for IT Professionals This interactive workshop provides an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and follow-up. It also provides role-playing exercises that enable participants to apply and refine their interviewing skills. NOTE: This course does not cover recruitment interviewing. You can get a complete list of other Professional Soft Skills  more...

Influencing Skills Workshop In todaya ™s team-oriented and loosely structured organizations, it is often a challenge to obtain the agreement and commitment needed to work productively and meet deadlines. This interactive workshop introduces the skills and techniques of effective influencing and refines those skills through extended role playing activities. You can get a complete list of other Professional Soft  more...

Facilitation Skills Workshop Teams and groups are much more effective if they are led by a skilled facilitator who encourages participation and creativity while maintaining focus and staying within time constraints. A competent facilitator makes review sessions, meetings, and workshops more productive. A facilitator understands how to plan and prepare for group sessions and how to exercise the interpersonal skills that  more...

Effective Writing for IT Professionals Companies, teams, and individuals are measured by how well they communicate. This interactive workshop helps IT professionals produce more effective documents. It reviews technical writing techniques and processes and provides examples and templates for continuing use after the workshop. Company specifics, such as style guidelines, can be incorporated. Each topic is reinforced by written  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Confrontation and Conflict Management Workshop In todaya ™s challenging work environment, individuals are encouraged to take responsibility and make individual contributions. Projects are often undertaken by cross-functional and multi-functional teams which afford many opportunities for creativity. However, there are also many occasions when disagreement and conflict cause frustration and reduce productivity. This workshop identifies  more...

Communication Skills for IT Professionals Effective communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete  more...