Online Professional Teller eLearning - Training Resources

The Professional Teller: Understanding Banking Basics The Professional Teller: Understanding Banking Basics gives the student an overview of the banking industry, the various departments in most banks, and the various services tellers perform. Additionally, the program covers the Federal Reserve System and the Federal Deposit Insurance Corporation, their roles in the banking industry, and their influence in everyday banking activities.  more...

The Professional Teller: Providing Customer Service ...Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and  more...

The Professional Teller: Working with Money ...Professional Teller: Working with Money offers the student an overview of the various features of money, the different forms of currency, and how money is packaged. The program also covers how to handle money by using the processes for paying and receiving cash. In addition, the program instructs the student how to organize and secure a drawer, as well as how to distinguish between real and  more...

The Professional Teller: Identifying Negotiable Instruments ...Professional Teller: Identifying Negotiable Instruments gives the student an understanding of the various types of negotiable instruments, how to recognize negotiable instruments, and the six items that every negotiable instrument must have. The student will also learn how to apply this knowledge when cashing and depositing negotiable instruments, such as checks, for customers. Additionally,  more...

The Professional Teller: Handling Customer Accounts ...Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take  more...

The Professional Teller: Balancing Your Transactions ...Professional Teller: Balancing Your Transactions, you will learn how debits and credits are used, what qualifies as a debit or credit item, and the debit-credit principle. You will also learn how to use cash-in and -out checks, how to apply the balancing equation, and some common errors tellers make that cause balancing errors. Additionally, you will learn how to find these errors, three  more...

The Professional Teller: Following Security Procedures ...Professional Teller: Following Security Procedures offers the student an overview of internal and external security measure that banks take, what procedures the student should follow to ensure bank security, and what actions the student should take in response to angry or violent customers and/or suspicious activity. The program also covers the common types of crimes committed against banks,  more...

The Professional Teller: Observing Government Regulations ...Professional Teller: Observing Government Regulations offers the student an overview of the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. The program also covers funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the  more...

The Professional Teller: A Day in the Life of a Teller ...Professional Teller: A Day in the Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable form  more...