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Professionally Training Seminars and Classes
From Serebra Learning Corporation
Handling Contacts Professionally Maximize Call Performance 1
 This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...Handling Contacts Professionally Maximize Call Performance 2
This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...Professional Skills for Customer Service Agents
...o do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center more...Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all more...Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. more...Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, more...Advanced Administrative Support Simulation
You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to more...Security Safety and Communication
To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...Administrative Assistant Skills: Enhancing Your Skills
In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage more...Business Etiquette: Office Protocol
Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance develop positive relationships with co-workers and practice cubicle and office etiquette. In addition the program teaches learners the appropriate use of the Internet at work as well as how to handle more...
From 123-CBT Computer Based Training
Sales Skills Prospecting Addressing Needs
 ... (0.5 - 1 hour) Conduct yourself professionally when meeting clients. Establish your credibility as a salesperson. Recognize the importance of having business allies. Avoid using jargon when speaking with clients. List environmental factors that can influence sales calls. more...Business Etiquette Office Protocol
...view of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To more...Listening Skills The Fundamentals of Listening
...salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Listening Process (0.5 - 1 hour) Identify the three benefits of listening. Identify more...Listening Skills Listening Challenges
...salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Overcoming Listening Problems (1 hour) Identify the barriers to listening. Identify the guidelines more...Telephone Skills Professionalism Through Basic Skills
...ront-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Important Telephone Skills (0.5 - 1 hour) Identify basic telephone skills. Select techniques you can more...Telephone Skills Handling Difficult Calls
...ront-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Telephone Etiquette (0.5 - 1 hour) Identify guidelines for portraying a good corporate image. more...Telephone Skills Effectively Mng Inbound Outbound Calls
...ront-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Inbound Calls (0.5 - 1 hour) Identify methods for screening calls. Identify guidelines for the more...
From Redwood Education Services, Inc.
Residential Electronics Systems Integration - BASIC
          Picture yourself coming home from a long day at work. You type your security code and open the front door. As you walk into your house, the lights come on, your favorite music plays from in-wall speakers, and the thermostat bumps up a few degrees. You stroll into the kitchen, make yourself a drink, and walk into the living room. As you enter, the lights and music follow you into the room. You kick more...
From Skillspride Online Training
Aldus PageMaker 5.0 Introduction
...e basics of using Aldus PageMaker in order to give text a professionally typeset appearance. Participants will learn how to combine text with pictures, drawings and other graphics on the screen and then to re-arrange the format to achieve the look required before sending it to the output device or to the printer. There is ample opportunity to learn through practical experience. The course more...
From F+W Publications, Inc.
Writing the Novel Proposal from Writers Online Workshops
...need to know how to approach the editors and/or agents -- professionally and effectively. Creating a novel proposal may be the most difficult writing assignment you'll ever have to face. This workshop from WritersOnlineWorkshops.com will show you how to create this most important marketing tool -- and how to make sure your work catches the eye of an editor or agent.
At the conclusion of this more...
From Sessions Online School of Design
Branding & Identity Course
...ristics will be discussed in Lesson Three so you can work professionally and with the needs of clients and consumers in mind. A case study documenting the evolution of the BBC identity will be explored, then you'll work on designing a logo and visual identity for a complete company product line in the exercise.
LESSON 4 Design Process and Methodology Lesson Four focuses on the first of three more...
From The Virtual Training Company
Microsoft Publisher 2003
...tion of templates, including personal stationery sets and professionally designed greeting cards and invitations. Automatically create a publication that merges pictures and text from a data source (like Microsoft Excel or Microsoft Access) using Catalog Merge to create publications ranging from a datasheet to a sophisticated catalog.
Author Kate J. Chase guides you through this comprehensive more...
From The Chicago School of Professional Psychology
Master of Arts in Industrial/Organizational Psychology, ExCEL Track
...iduals perform more effectively, solve problems, and grow professionally in today's global, multicultural work environment. Our I/O ExCEL track is designed specifically for professionals who work in fields such as human resources, private and public sector management, healthcare administration, merchandising, and customer service.
The ExCEL track is a 20 month, accelerated version of our more...
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