From Serebra Learning Corporation
Building Cisco Remote Access Networks - Part 3 


This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Administering Microsoft Windows NT 4.0 - Part 1 
This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain
Windows NT 4.0-based network. This series is intended to prepare the learner for
Microsoft's self-administered exam 803 on Windows NT 4.0 Administration.
more...
Understanding Your Customer 
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
more...
Understanding Your Target Customer s Business 
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (
TAS) approach--research. You'll gain an understanding of the benefits of good research and
more...
Planning Your Field Sales Approach 
What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning
Your Field Sales Approach provides practical tools for determining call and
more...
Field Sales Skills Simulation 
You are a salesperson for a wholesale supplier of natural herbs and remedies called
Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product,
Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.
more...
Preparing for Outbound Sales Calls 
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside
more...
Initiating Outbound Sales Calls 
...ial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying a sales opportunity. The course also addresses strategies for making an effective transition to the next stage of the
more...
Preparing for Inbound Sales Calls 
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
more...
Completing Inbound Sales Calls 
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
more...
Cross-selling in a Customer Service Call 
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (
CSA), you handle dozens of calls a day, effectively helping customers by providing
more...
Advanced Project Leadership Organization Strategy and Business Needs 
...aches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company
more...
Introduction to Work Force Generations 
Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers,
Generation X, and
Generation Next. The differences among these four generations can cause major differences in behavior and
more...
Emerging Web Service Standards 
To understand the roles and implementation approaches implemented by various emerging web services
Application and web developers wishing to attain competency in developing web services using the main web service technologies
SOAP,
WSDL, and
UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
more...
Web Services Security 
To understand how to use the various specifications developed for web services security
Application and web developers wishing to attain competency in developing web services using the main web service technologies
SOAP,
WSDL, and
UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
more...
UNIX Files and Directories 
This course describes the
UNIX system of directories and files. It explains the structure of the UNIX hierarchical file system and how to access files and directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for
more...
Win2000 Server Setting Up Remote Access Service 
... In addition, you will learn to configure a remote access profile, which enables you to implement security and to ensure optimal utilization of a remote access connection. Next, this course provides guidelines for troubleshooting remote access service failure. Finally, it introduces you to the features and functioning of
Internet Authentication Service (
IAS). You will become familiar with the
more...
Win2000 Server Managing Hardware Devices Drivers 
In this course you will learn to install, operate, and manage
MCSE hardware devices. You will be introduced to the procedure for installing and configuring
Plug and
Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure
DVD and
CD-ROM devices and removable media, such as tape devices. You
more...
Working with Microsoft Office Project 2007 
The
Working with
Microsoft Office Project 2007 course covers how to manage tasks, resources, and calendars. This course covers the steps for setting tasks constraints and deadlines. In addition, this course covers the steps for outlining, linking, and splitting tasks. This course also covers the steps for allocating resources, monitoring resource allocations, leveling resources, and assigning
more...
Microsoft Outlook 98 Advanced 


The
Microsoft Outlook 98 Advanced course introduces you to additional features of
Outlook, which are not covered in the
Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an
more...
Advanced Project Leadership: Navigating Corporate Structures 
...corporate environment in particular as it relates to high-profile projects. First you will learn how to identify different types of stakeholders and how they may influence the project. You will learn how to deal with stakeholders a
Hidden Agendasa . You will also learn about project sponsors and how their position in an organizationa s structure affects their responsibilities towards a
more...
Building Cisco Remote Access Networks - Part 3 


This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
more...
Oracle9i Database Administration: Manage Security 


This course is the last in a five-part series covering the database administration strategies and procedures provided in
Oracle9i. In this course you will learn the concepts and methods associated with implementing security and resource consumption in an Oracle9i database.
more...
From 123-CBT Computer Based Training
Oracle9i Database Admin Manage Security 

Course
Overview This course is the last in a five-part series covering the database administration strategies and procedures provided in
Oracle9i. In this course you will learn the concepts and methods associated with implementing security and resource consumption in an Oracle9i database. Learn To Define and maintain the five components of the security domain of a user in a given
more...
Windows 2000 Network Infrastructure Admin --Part 2 Remote Access 

Course
Overview This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for
more...
Windows NT 4 0 Administration Fundamentals - Part 1 

...spective solutions.
Identify the features of common user profiles: local profile, server based profile, user default profile, system default profile
Identify the functions of a system policy.
Set a new policy for all users using the
System Policy Editor.
Unit 3. Managing
Resources
Duration: 2 Hour(s)
Share a folder with a limited number of users.
Secure shared folders by
more...
Oracle 11i10 Order to Cash Porcessing Invoices 

...Identify key concepts related to reports, statements, and profile options.
Unit 2:
Managing Invoices
Identify methods for correcting invoices.
Create a credit memo.
Identify features of transaction types.
Identify key concepts related to printing transactions.
Print a transaction.
Create a
Proxima Payment term and assign it to a customer for consolidated billing of invoices.
more...
Oracle 11i10 Order to Cash Invoicing Overview 

...rms.
Identify options for setting up system options and profile options.
Identify considerations for implementing transactions.
Identify key concepts related to setting up accounting rules and consolidated billing.
Identify key concepts related to setting up salespeople and standard memo lines.
Identify key concepts related to setting up document sequencing and statements.
Identify
more...
Oracle 11i10 Order to Cash Shipping Overview Setups 

This course provides an overview of the shipping process in the
Order to
Cash lifecycle. Additionally, the course elaborates on the shipping setups including the shipping parameters, shipping rules, freight settings, shipping document sets, and regional settings.
Learn To:
Identify key concepts related to the shipping process.
Identify key concepts related to managing the shipping
more...
SAP R 3 v4 0 Investment Management - Overview 

...of investment measurements.
Characteristics.
Investment profile.
Order type, sample order.
Master data investment measures.
Creating an investment order.
Creating assets under construction.
Data entry for depreciation simulation.
Status of investment measures.
Positioning measures to programs.
Unit 3:
Budgeting,
Posting and
Settling
Duration: 2 Hour(s)
Planning and
more...
NetWare and Windows NT Integration - Part 2 

...work security policies.
Create different types of user profiles.
Set up system policies.
Identify trust relationships.
Establish a trust relationship.
Identify the various
Windows NT domain models.
Compare the various directory services including
NTDS,
NDS, and
ADS.
Identify the benefits of integrating Windows NT domains with NDS.//
Integrate a Windows NT network with an
more...
Oracle 11i10 Order to Cash Basic Pricing 

This course provides an overview of basic pricing in
Order to
Cash lifecycle. Additionally, the course elaborates on the tasks involved in creating and managing price lists. You also learn about pricing entities such as price agreements, formulas, qualifiers, modifiers, and pricing attributes.
Learn To:
Identify features of
Order Pricing.
Match Order Pricing entities with their
more...
NetWare 5 Administration - Part 3 

...the
Container login script.
Identify the features of the
Profile login script.
Identify the features of the
User login script.
Identify the features of the
Default login script.
Identify the guidelines for designing the Container login script.
Identify the guidelines for designing the Profile login script.
Identify the guidelines for designing the User login script.
Map a network drive
more...
Oracle 11i10 System Admin Concurrent Management Profile Options 

...uced to the concepts and setup of concurrent programs and profile options management.
Learn To:
Identify features of concurrent processing.
Schedule concurrent requests.
Identify the uses of different options in the
Requests window.
Identify features of defining a concurrent manager.
Identify benefits of parallel concurrent processing.
Identify features of program libraries.
more...
Oracle 11i10 System Admin Personalization Workflow Components 

...
Identify features of personalizations.
Match the profile options configured to enable or disable page personalization with their features.
Identify steps to perform administrator-level page personalization.
Identify benefits of using
Oracle Workflow.
Match tiers of Oracle Workflow architecture with their features.
Match components of Oracle Workflow with their features.
more...
Oracle 11i10 Order to Cash Tax Accounting Period Closing 

...rocess. It describes the steps for setting up tax and tax profile options. It also covers defining tax codes, tax rates, and tax groups. In addition, the course elaborates on the period-closing process.
Learn To:
Identify key concepts related to tax in
Oracle 11i10 Order to
Cash.
Identify the steps for setting up tax.
Identify options for defining tax codes and rates.
Audience:
more...
NetWare 5 Administration - Part 3 

...the
Container login script.
Identify the features of the
Profile login script.
Identify the features of the
User login script.
Identify the features of the
Default login script.
Identify the guidelines for designing the Container login script.
Identify the guidelines for designing the Profile login script.
Identify the guidelines for designing the User login script.
Map a network drive
more...
Oracle 11i10 Project Foundation Fundamentals Part 2 

...the phases of implementing calendars.
Identify calendar profile options.
Unit 2: Oracle Projects Implementation Options
Identify features of system implementation options.
Identify features of currency implementation options.
Identify features of project setup implementation options.
Identify features of staffing implementation options.
Identify features of expenditures and
more...
Oracle 11i Procure to Pay Part 2 

...le.
Assign a sourcing rule to a level.
Match sourcing profile options with their descriptions.
Identify the parts of a requisition.
Create a requisition template.
Create a requisition using the
Supplier Item Catalog window.
Identify tasks in the requisition approval workflow.
Match requisition reports with their descriptions.
Identify the uses of different requisition setup
more...
Oracle 11i Procure to Pay Part 3 

...Sequence the steps to set workflow attributes.
Identify profile options and implementation considerations for automatic document creation.
Unit 2:
Receiving (1 hour)
Identify features of the receiving process and receipt routing.
Identify methods to process receipts.
Create different types of receipts.
Distinguish between the various receipt processing modes.
Identify ways in
more...
Advanced Project Leadership Navigating Corporate Structures 

...orporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden
Agendas?. You will also learn about project sponsors, and how their position in an organization?s structure affects their responsibilities towards a project.
more...