Instructor Led Programme Training in United Kingdom

Executive PA Course - From Good To Outstanding This two-day training programme is aimed at personal assistants and senior secretaries who want to be the best in their field. Written and presented by Adam Fidler, a hugely experienced Management Assistant to Board Level directors, the course will take participants to the top of the tree in terms of delivering the highest level of assistance to senior bosses.  more...

Executive PA Seminar ...programme will equip you with all the soft skills you'll need to develop to enjoy a successful career as a PA, including organisation, assertiveness, time management and many others. You'll gain a detailed understanding of the demands, motives and problems of the company executive. Expand and improve directly on your contribution to the management team and learn the art of pro-activity in  more...

Business English & Office Skills - (Effective Business Communication) Our students' favourite course This exciting self-paced programme will teach you how to communicate effectively in business by letter, email and telephone. You'll learn principles of grammar, letter layout, how to structure your CV and many other essential skills. Available at our High Holborn and Notting Hill training centres. Visit www.holborntraining.co.uk for more information.  more...

Telephone Skills Training ...programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business. In one action-packed day, you'll learn: Professional answering Quality call transferring Excellent message taking The deadly sins of telephone behaviour Voice control Handling nerves on the phone  more...

Meetings & Minute Taking Seminar This is our most popular seminar so book as early as you can! This programme will help you gain an understanding of the agenda, meeting and minute taking cycle, and to develop the role of the minute taker to work successfully with the Chairperson. Available at our High Holborn training centre every month. Visit www. holborntraining. co. uk for more details and dates.  more...

Lotus Domino 85 System Administration - Managing Servers And Users ...programme covers managing the servers and users in an existing IBM Lotus Domino 8. 5 and IBM Lotus Notes 8. 5 infrastructure. In this course, you will perform standard server maintenance and troubleshooting tasks, as well as registering and maintaining Lotus Notes and non-Lotus Notes users. The target audience for this course is system administrators who are new to Lotus Domino 8. 5 and  more...

Lotus Courses - Developing IBM Lotus Domino 8 Applications - Intermediate Skills ...esigner 8 to develop multi-database applications. The programme explores advanced formula techniques and methods to develop interactions within applications. After completing this course, students should be able to: Use formula language to inspect and manipulate text values and lists, and use iterative statement functions. Implement  more...

Telesales Training ...programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telesales For Success ...programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Sales Lead Generation This one-day programme was written by our Chairman, Keith Wymer and will teach you techniques for generating sales leads that really work. You'll learn why door knocking and cold calling are dead, how to get the last few percentage reurns from direct mail and how to use the web for generating high quality leads.  more...

RF engineering Link Budgets and Losses A one day course covering Link budget calculation and the posible losses that need to be considered when planning an RF project. This course is aimed at managers and engineers for whom link budgets and path calculation are part of their projects. The course is tutor led and based around link budget software, it is also available for On-site training as well as part of Gaddon Consultants RF  more...

MSP Practitioner Conversion Training MSP provides a proven set of principles and processes for effective management of programmes. It can be adapted to suit any organisation via its flexible approach for managing a full Programme lifecycle. This MSP training course is suitable for delegates who already hold the MSP Foundation certificate and prepares delegates to sit the MSP Practitioner Exam.  more...

Lean Six Sigma Yellow Belt Training ...programme. The projects maybe led by a Green Belt or Black Belt but the bulk of the investigations, measurements and solution development will be undertaken by the team members. This 2 day Lean Six Sigma Yellow Belt training course provides delegates with an understanding of Lean Six Sigma tools and processes and improves the understanding and awareness of the team members. This will  more...

Programme Management Training This 1 day Programme Management training provides delegates with the skills and methods required to manage and deliver the expected benefits from a programme. It will provide delegates with the framework to implement business strategy and initiative in order to manage multiple projects.  more...

MSP Foundation Training MSP provides a proven set of principles and processes for effective management of programmes. It can be adapted to suit any organisation via its flexible approach for managing a full Programme lifecycle. This 3 day MSP training course will provide delegates with a comprehensive understanding of MSP and will also prepare you for the Foundation Exam taken on the third day of training.  more...

MSP Practitioner Training MSP provides a proven set of principles and processes for effective management of programmes. It can be adapted to suit any organisation via its flexible approach for managing a full Programme lifecycle. This MSP training course prepares delegates to sit the MSP Foundation and Practitioner exams which are taken during the course.  more...

RapidWeaver Training RapidWeaver is a Mac-only alternative to creating professional, fully functioning websites. The RapidWeaver software allows you to create pages, alter the look of your website and add and edit images and text within the programme. The RapidWeaver training course will show you how to create feedback forms, animated image slideshows with sound, blog pages and embed movies from YouTube and other  more...

RapidWeaver Advanced Training RapidWeaver is a Mac-only alternative to creating professional, fully functioning websites. The Advanced RapidWeaver software allows you to create pages, alter the look of your website and add and edit images and text within the programme. The Advanced RapidWeaver training course will look in more depth at editing a theme and further customising your website. This Advanced RapidWeaver training  more...

Effective Inductions ...ing nor effective. Any organisation with a good induction programme will know how valuable it is, helping people feel at home quicker, making them feel confident sooner and reducing the chance (and cost) of them leaving. This course will help participants to meet the challenge of ensuring that new staff are given effective and timely inductions by simplifying the induction process in a way that  more...

Creatrix Inventory - Innovation certification programme The Creatrix is an inventory for use with individuals, teams and organisations. It looks at the current capability in terms of innovation. The Creatrix model (the innovation equation) can then be used to build innovative capacity in individuals, teams and organisations. Most organisations when they look at innovation, they look at the skills individuals have (generally creativity). The  more...

Business Improvement Review - Accreditation Programme The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted  more...

Train the Trainer ...ning Trainers is is a difficult yet important development programme for anyone involved in the development of others. This programme focuses on developing individuals to design and deliver motivational and inspirational training programmes. Id does not matter whether the programmes is 1 hour or 1 week long - the delivery is all important. Mike Morrison has been developing inspirational  more...

Train the Trainer Are you looking to develop your trainer skills? Are you looking for fresh ready to use material? Just want to keep up to date? In this highly interactive programme (great for activists or pragmatists) participants will see, hear and experience some new ways of working. RapidBI.com in association with pairoftrainers.co.uk have developed a range of cost effective modules for trainer  more...

Ready made training content courses Looking for a course, but it is not cost effective for you to put everyone on it? then why not look at our ready-to-use training materials. Everything you need including detailed trainers notes, participant handouts, certificates, ppt slides etc WRITTEN WITH YOU IN MIND These packs have been written with non-trainers in mind. Our trainers notes will take you step-by-step, page by page and  more...

Infection Control - train the trainer ...programme which will provide you with materials and skills to run Infection control training in house. The course will look at: The law with respect to Infection control & clinical waste management Responsibilities Chain of infection Hand-Washing Prevension & PPE Controling the Risk Cleaning Waste Disposal Train 1-6 people on one site using your own enmnvironment and a training  more...

BTEC Level 3 Award in the Delivery of Conflict BTEC Level 3 Award in the Delivery of Conflict Management Training Two mandatory core units: Principles and Practices of Conflict Management and Training Scenario-based Learning and Training in Conflict Management This is the programme you must complete to delievery conflict management training for SIA licencing . Please review our website :www. securitycourses. co. uk If you have any  more...

Global Securities Lending A two-day Introductory overview of the business covering the motivations and roles of market players, the main demand drivers, risk and return, counterparty selection, alternative lending options, and the current state of the market. This course explains the mechanics of securities lending as well as the motivations of the various market players. It focuses on how the economic benefits of  more...

Essential Employment Law ...gislation and understand how to apply it at work. This programme is for you if you are involved in the employment and management of staff. It is particularly useful for new managers, those embarking on a career in human resources or established professionals looking to refresh their knowledge. Essential Employment Law looks at the main areas of the law and will equip you with the knowledge  more...

P3O Foundation Aims To cover the content of the P3O ® Foundation syllabus and to prepare delegates to take the Foundation exam on the last afternoon of the course. Prerequisites Individuals newly-appointed to portfolio, programme or project office roles or those wishing to gain formal qualifications after some support office experience. (Support offices may go by many names including Portfolio Office,  more...

Dealing With Discipline and Grievance Procedures Best practice in handling disciplinary and grievance issues Managers involved in dealing with employeesa ™ disciplinary or grievance situations must be aware of the current legislation concerning disciplinary action in organisations. In addition, it is important to know when to deal with difficulties a informallya and when they have reached a stage that requires intervention that is  more...

HR as a Business Partner Transforming HR into a Value Adding Function A relatively recent HR model that helps reduce distances between the HR function and other departments of an organisation. HR business partnering also has a very high impact on HR as a function and on HR professionals. This programme is for you if you are new to or moving into the role of a Human Resources Business Partner and are looking for some  more...

Coaching Skills Coaching isa a A process providing an individual with feedback, insight and guidance on achieving their full potential in their business, or personal life.a Coaching is an extremely powerful technique that can have life-changing results. This programme will help you understand the responsibility that the coach has for the coachee, as well as show you how to facilitate the development of  more...

Introduction to Human Resources Understanding the role of human resources within the organisation Human Resources play a key role within the organisation and are paramount to the success of any business. Legislation is constantly changing and it is vital to understand the requirements and application of best practice as well as dealing effectively with personnel issues on a day to day basis. This programme is for you if  more...

Nutrition for Workplace Wellness Why bother with a healthy diet? There are proven links between good nutrition and increased immunity, reduced stress and improved energy levels a and those are just the short-term benefits! Longer-term, the right approach to nutrition can reduce the risk of chronic illness, heart disease and diabetes a AND it can make you look and feel younger, too! This programme is for you if you  more...

Strategic Human Resource Management The Key to Improved Business Performance An organisationa ™s employees are its wealth and the means to achieve an organisationa ™s goals. This can be achieved successfully only if HR is completely aligned with an organisationa ™s strategy. This programme is for you if you are a senior HR professional working with top management in shaping the architecture of your organisation.  more...

Learning and Development Strategies and Processes Build a Learning Organisation Learning and Development is a key function of Human Resource Management and drives performance excellence. This two day course is a comprehensive overview of the L & D function, exploring ways of developing and implementing effective L & D strategies. This programme is for you if you are an HR or L & D or Training professional, director or manager responsible  more...

Certificate in Trainer Proficiency Who trains the Trainer? Training isna ™t just about what you know; ita ™s also about how you communicate that knowledge to an audience. Many people become trainers because of their knowledge on a particular subject. However, the best trainers are those that realise subject knowledge isna ™t enough; delivering information in an engaging and memorable way is also a pre-requisite.  more...

Employee Engagement An Introduction The Key to Employees Who Will Stay and Strive An engaged workforce is a happy workforce and organisational effectiveness can be exponentially increased with motivated and satisfied employees. This one day course provides an overview of all aspects of employee engagement. This programme is for you if you are an HR or OD professional, director, manager or someone responsible for improving  more...

Introduction to Project Management and Microsoft Project ...programme gives an introduction to the project management lifecycle and will enable participants to plan, schedule, monitor and control a project effectively using the most popular software planning tool, Microsoft Project. Participants will learn the essential techniques needed to gain input and buy-in to achieve goals and objectives. Prerequisites Anyone working in a project environment  more...

Advanced Communication Skills ...programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal  more...

Plain English A clearly written document can facilitate important business decisions by being easy to read and understand. Our programme focuses on giving you the confidence and skills to write business documents in a clear manner using Plain English and avoid using technical or industry jargon. This programme is for anyone who has to write formal business documents, customer service letters, standard  more...

QuarkXPress Level 1 ...programme is for you if you have already created simple documents such as letters and reports and you now want to learn how to lay out publications. In this programme, you will learn how to use QuarkXPress to lay out professional, high quality single page and multiple page documents that include text and graphics, designed for professional printing and publication. Prerequisites You should  more...

QuarkXPress Level 2 ...programme is for you if you are a novice, or a junior designer, who knows the basics of page layout techniques, but now want to use QuarkXPress more effectively and expand on your skills, especially with regard to typography issues. In this programme, you will build on your existing skills and will learn some of the more advanced features of QuarkXPress, as well as some techniques that will  more...

ITIL Operational Support and Analysis ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark is 70% or more.  more...

ITIL Planning Protection and Optimisation ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.  more...

ITIL Service Capatibility Release Control and Validation ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark is 70% or higher.  more...

ITIL Service Offerings and Agreements ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.  more...

ITIL Continual Service Improvement ...e forms part of the ITIL ® Intermediate qualification programme. Successful candidates will be awarded 3 credits towards the ITIL ® Expert qualification. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120  more...

ITIL Service Design ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or higher. Successful  more...

ITIL Service Strategy ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or higher. Successful  more...

ITIL Service Transition ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be70% or higher. Successful  more...

ITIL Service Operation ...e forms part of the ITIL ® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or higher. Successful  more...

Implementing Project Management ...cts of project management relevant to that stage. This programme is for you if you would like to experience the dynamics of working as part of a project team in a workshop environment. You will be able to practise and develop project tools and techniques whilst learning all the constituents of successful project management. Prerequisites Participants should have attended our  more...

Fundamentals of Project Management ...programme gives detailed and practical guidance on how to plan, organise and control projects effectively, with particular emphasis on delivery of results within time, budget and quality constraints. It includes full participation, utilising structured exercises, role-plays, discussions and workshops. Prerequisites Anyone with responsibility for managing a project or working in a project  more...

Strategic Management of Projects ...programme enables participants to ensure that all project work is selected, prioritised and managed to maximise the benefits to their organisation and customers. They will identify the need for appropriate roles, responsibilities and methods and in particular, learn about their potential role as a project sponsor. This programme is for you if you are a director or senior manager that wants  more...

PRINCE2 Foundation Plus ...programme is aimed at anyone involved in project work needing a good understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Practitioner examination, and who may wish to take the Registered PRINCE2 ® Practitioner qualification at a later stage and in particular, new and existing Project Managers working in a PRINCE2 ® environment. This three-day programme provides a  more...

PRINCE2 Entry Level Foundation ...programme is aimed at anyone involved in project work needing a basic understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Foundation examination. Advice is available from our Project Specialists for those uncertain about attending this programme as their first interface with project management. This two-day non-residential programme covers the full syllabus of the PRINCE2  more...

PRINCE2 Management Briefing ...programme is aimed at senior Management teams, especially those responsible for managing organisational change effectively and looking for an effective project management method. This programme will help participants appreciate the importance of handling change for business success. It provides a high level view of the essential features of PRINCE2 ® and demonstrates how it can provide  more...

PRINCE2 Overview Aims This programme is aimed at anyone new to projects or requiring a clear understanding of the background, structure, suitability and how to apply the PRINCE2 ® methodology and anyone expected to play a role in or around a PRINCE2 ® project. Prerequisites There are no prerequisites for this course. PRINCE  more...

PRINCE2 Practitioner ...programme is aimed at anyone involved in project work needing an in depth understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Practitioner examination. In particular, Project Managers, Team Leaders and Managers, Project Assurance and Project Support roles working in a PRINCE2 ® environment and those intending to play a role in a project conducted in accordance with  more...

PRINCE2 Practitioner Upgrade ...programme is aimed at anyone needing to take or re-take their PRINCE2 ® Practitioner exam and anyone who has taken WWPa ™s PRINCE2 ® Foundation Plus programme and now wishes to take their Practitioner exam. This intensive programme has been developed to progress those who have passed their Foundation examination to take or retake their Registered Practitioner examination.  more...

PRINCE2 Re-Registration ...programme is aimed at Registered Practitioners who wish to retain their status and who must re-register within 3-5 years of their original certification. The course provides a refresher of the PRINCE2 ® method and provides the opportunity to sit the condensed re-registration Practitioner exam. When successful, Registered Practitioner status is confirmed for a further 5 years. Pre  more...

MSP Foundation Aims This programme is aimed at managers who have recently been given a programme role, for programme support staff, for specialists contributing to a programme, and for senior executives directing a programme. Prerequisites There are no prerequisites for this course.  more...

MSP Overview Aims This programme is aimed at senior executives considering the introduction of MSP ® into their organisation, and for those newly appointed to a programme environment. Prerequisites There are no prerequisites for this course.  more...

MSP Practitioner Aims This programme is aimed at managers working towards a role with full-time responsibility within a programme environment. Prerequisites Delegates should have completed the MSP ® Foundation course.  more...

M_o_R Conversion Aims This programme is aimed at managers with full-time responsibilities for corporate governance or charged with enhancing an organisationa ™s risk management culture. Prerequisites An M_o_R ® Foundation exam pass is a prerequisite for attending this event.  more...

M_o_R Foundation Aims This programme is aimed at managers and team members with specific responsibilities for corporate governance and the management of risk. It could also be useful for senior executives considering the implementation of structured risk management within their organisations.  more...

M_o_R Overview Aims This programme is aimed at managers new to formal risk management methods, and senior managers considering introduction of M_o_R ® Management of Risk to their organisations.  more...

M_o_R Practitioner Aims This programme is aimed at managers with full-time responsibilities for corporate governance or charged with enhancing an organisationa ™s risk management culture. Prerequisites Delegates should have completed the M_o_R ® Foundation course.  more...

P3O Conversion ...isites Individuals newly-appointed to leading portfolio, programme or project office roles or those wishing to gain formal qualifications after a period of support office experience. (Support offices may go by many names including Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office.) The course would be of benefit to those aspiring to manage or direct support  more...

P3O Overview ...e Office of Government Commercea ™s (OGC) Portfolio, Programme & Project Office guidance. Prerequisites This workshop is suitable for individuals newly-appointed to a portfolio, programme or project office environment; or senior managers considering the introduction or re-configuration of such a structure within their organisation. (Support offices may go by many names including  more...

P3O Practitioner ...isites Individuals newly-appointed to leading portfolio, programme or project office roles or those wishing to gain formal qualifications after a period of support office experience. (Support offices may go by many names including Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office.) The course would be of benefit to those aspiring to manage or direct support  more...

APM Introductory Certificate in Project Management ...programme is for you if you are interested in learning the principles of Project Management, as set by the Association for Project Managementa ™s (APM) Body of Knowledge, and you may or may not have any experience in this field. Prerequisites This programme is an entry level qualification suitable for anyone with an interest in Project Management. You may be starting out in a career  more...

APMP - Association for Project Management Practitioner Qualification ...programme is for you if you are already working on the project management industry and now wish to gain the recognised APMP professional qualification. The APMP Qualification is an intensive five-day foundation professional qualification awarded by the Association for Project Management (APM). It provides one of the very few internationally recognised qualifications in Project Management that  more...

Strategic Thinking and Business Planning ... flexibility in times of sudden market changes. This programme is for you if you want business planning with built-in agility, flexibility and ability to respond quickly and effectively to market fluctuations. Attending will give you a practical opportunity to use tried and tested formal planning processes together with strategy development techniques, either to assess your current  more...

Conducting Performance Reviews Developing skills for successful performance reviews The performance review is an important tool in the performance management cycle. They are a vital mechanism for line managers to assess, develop and motivate staff. This programme is for you if you are a line manager who wants to realise the benefits of reviews and maximise their contribution in the performance management cycle. It will  more...

Presenting With Impact ...s that are remembered long after they are over. This programme is for you if you want to learn how to present with confidence and authority. You will identify your personal areas of strength and learn the formulae for combining ideas and information in a structured and logical way, to make a presentation more memorable. You will also consider the physical aspects of presentation delivery,  more...

Leadership and Team Management for Success ...w do you lead a high performance team? This ILM endorsed programme covers the essential leadership skills and qualities to produce high performing teams. The course in Leadership and Team Management raises self awareness of delegatesa ™ management and leadership skills, discusses the theory of team development, and provides an effective setting so that leadership skills can be practised  more...

Advanced Presenting Advanced Presenting Not content with simply presenting information clearly and confidently? How would you like to leave your audience inspired, entertained and wanting more? This 1 day fast track session will provide you with a useful toolkit to develop your skills and provide some new challenges when speaking in public. Research shows that the biggest impact and influencer when we communicate  more...

Successful Negotiating Skills Moving from conflict to a win-win situation If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina ™ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is  more...

Introduction to NLP NLP a getting the best out of yourself When it comes to human excellence, Neuro-Linguistic Programming (NLP) sets the foundation for persuasion and influence, quality life skills and practical business applications. Tapping into the language of the mind, NLP enables you to consistently achieve your specific and desired outcomes. An innovative technology, NLP organises information and  more...

Giving and Receiving Effective Feedback Giving effective feedback is an essential tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively. This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and  more...

Influence and Persuasion ...ce, self-belief and excellent communication skills. This programme explodes the myth that people are a born influencersa ™ and reveals how, by changing your mindset and applying specific skills, you can find your own inner power to influence. This programme is for you if you need to gain willing co-operation from others, you lead projects or teams where teamwork and communication  more...

Selling through service Selling is an extension of good customer service a if we make our customers happy they will be more receptive to buying from us. This programme is for you if You are required to influence your customers to buy your products / services You would like to know how to generate more interest and be more sales-focussed You would benefit from new ideas, approaches, tips and techniques  more...

Driving Change Making change a positive and empowering experience Change, by its very nature, can be unsettling. Whilst people are worrying about change, they are less productive and may even be feeling disenfranchised or hostile. However, change is one of the few things we can actually rely on happening! The good news is that change can be communicated as a positive experience. When its dynamics are  more...

Introduction to Training Needs Analysis Accurate identification of learning needs All too often, the process of identifying training needs is undertaken quickly by piecemeal or even omitted altogether. To achieve real return on learning and development investment, it is important to find out where there are gaps in the existing skills, knowledge and attitudes of employees. It involves compiling a picture of employeesa ™  more...

Succession Planning Key to Business Continuity Progressive organisations in the corporate world place Succession Planning high on their list of priorities, in order to ensure business continuity and proactive career development for talented employees. This course gives an overview of approaches and processes. This programme is for you if you are an HR or OD professional responsible for improving employee and  more...

Developing and Implementing an Employee Engagement Strategy An Engaged Workforce is a Happy Workforce Engaged employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation. This  more...

Facilitation Skills ...ing the way of the journey than its destination. This programme will give you the skills and techniques to be able to facilitate teams and groups in a business environment. You will learn just how valuable the art of facilitation is and how it differs from, and links to mentoring, coaching and managing teams and individuals. Importantly, you will also learn when adopting a facilitative  more...

Writing Effective Letters and Emails Appreciate the importance of these vital business tools In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word. This programme is for you if you want to be able to explain your ideas and concepts and communicate clearly  more...

Key Account Management ...aximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a strategy to strengthen opportunities by understanding the clienta ™s business, objectives and service expectations and how effective account management can optimise client spend and loyalty. This programme is for you if you are an account manager, or you are new  more...

Time to Succeed ...life, from business to sport to public service. This programme is for you if you seem to spend your days stressed, disorganised or frustrated at the a lacka of time you encounter. Intensive and time-efficient, this programme will give you practical and applicable tools and skills to help you be more organised, focused and productive in the workplace. Whilst not being able to a makea  more...

Successfully Managing People ...xcellence in management This interactive and intensive programme provides first line managers with an ILM endorsed certificate whilst learning and putting into practice the fundamentals of management and leadership. The course in Successfully Managing People raises self awareness of delegate management skills, discusses the theory of successful management, leadership and team leadership and  more...

Influencing and Presenting to the Board If you fail to prepare, you prepare to fail! Presenting to the Board can be an intimidating experience, whether ita ™s your first time, or your twenty-first. Preparation is an absolutely vital component for influencing and presenting to the Board effectively. Building on existing knowledge as well as your speed reading, report writing and presentation skills, this programme provides an  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Advanced Trainer Skills ...ential for anyone involved in teaching and training. This programme builds on fundamental trainer skills and is an ideal follow up to the Trainer Proficiency certificate. This programme is for you if you are an experienced trainer and want to expand your knowledge. It provides additional knowledge and skills for designing, delivering and evaluating effective training programmes. There is  more...

Developing your Project Management Skills ...PROGRAMME This ILM endorsed programme provides an in-depth look into what makes for effective project management. It broadens and deepens the understanding of how a project integrates with other areas of the business and provides additional tools and skills for controlling and delivering projects more effectively. To conclude the course participants will complete a 1000 -1200 word  more...

Mentoring in the Workplace A confidential helper and guide Mentoring is confidential, personalised support from an experienced and trustworthy adviser, guide, or tutor, especially for methodical self-development. Usually, a mentor is someone outside your organisation, unit or team and chosen by you. There is a general acceptance that most people achieve better levels of professional success if they have the guidance and  more...

Effective Communication ...programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others. This programme is for you if you want to communicate in a  more...

Progressive Management Skills How to be a manager who makes a real difference This programme is for you if you want to be a manager who can make a real difference. It will help you recognise the differences between simply having the title a managera ™ and actually managing people. These include the ability to influence yet empower others, to build a real team and to demonstrate true leadership. And, of course, you  more...

Talent Management Maintain the Competitive Advantage Progressive organisations in the corporate world place Talent Management high on their list of priorities, to nurture talented employees, and to identify, attract, manage and engage employees to meet current and future organisational requirements. This course gives an overview of approaches and processes. This programme is for you if you are an HR or OD  more...

Secrets to Empowerment Getting the job done Delegation is a dynamic tool for motivating and training your team to realise their full potential. Without it, you lose their value. a The Secrets To Empowermenta ™a ™ is an intensive programme that gives you practical tools for delegating, both upwards and downwards. It analyses every task normally undertaken by you and considers whether, how and to whom each  more...

Interviewing and Selection ...skills that enable you to make the right choices. This programme is for you if you want to learn how to prepare for, structure, and conduct successful interviews. It combines the implementation of a recruitment strategy with skill development which you are then able to put into practise. You will be given the tools to develop effective scoring systems and tips on providing feedback to  more...

Inspiring and Motivating Discover what drives you a and others a to business and personal success We all have common drivers: the need for food and shelter are powerful motivators, as is our need to be understood, affirmed, validated, and appreciated. At work, we are motivated when we can see a clear business reason for pursuing a particular course of action. Todaya ™s increasingly competitive world means that a  more...

Driving High Performance "A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance." Armstrong and Baron Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying  more...

Leadership a A good leader inspires people to have confidence in the leader; a great leader inspires people to have confidence in themselvesa If you were asked to name five leaders on the world stage, could you? How about five managers? Whilst a leader has a different a or additional a set of skills at their disposal, there is no formula for great leadership. By attending this programme, you will  more...

Management Essentials ...gh performance people This Essential Management Skills programme is a five-module, eight-day management development programme which is delivered over a period of five months. Each of the modules in this programme are linked together and combined with coaching and peer support. The programme commences with a pre-programme skills assessment, then on day one you will meet with your fellow  more...

Finance for Non-Financial Managers Finance can be an onerous element of the managerial role. However, if you understand the significance of finance to your organisation you will be a more confident decision maker and have an advantage over managers who dona ™t. This programme is for you if you have any form of budget responsibility or any other form of financial accountability. It provides an opportunity for you to  more...

Diversity and Equality ... supports both the individual and organisation. This programme is for you if you want to raise your awareness of diversity within a safe and confidential setting. Attending will give you the knowledge to create an environment where people do not face barriers brought about because of prejudices around race, gender, age, sexual orientation, religion or disability. You will also be able to  more...

New Manager Programme Building a foundation for excellence in management As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people.  more...

Team Leader Toolkit Linking management and workforce Being the link between management and the workforce can sometimes result in team leaders being pulled in different directions. This can be particularly tough if you are making the transition from team member to team leader. You are no longer on equal terms with your peers. Now you have to earn their respect, show authority and lead them, often having to make  more...

Team Building ... is key to team working. Team Building is a practical programme. You will take part in a range of activities that will enable you to actually experience team dynamics. In addition, you will be able to discuss team performance, the importance of communication within a team and how to transfer your new understanding back in the workplace. This programme is for you if you are keen to  more...

Performance Management ...rmance.a Armstrong and Baron Endorsed by the ILM, this programme is designed to develop your performance management skills in order to improve organisational effectiveness and implement a practice of continuous improvement. It uses a variety of models and behaviourist studies to equip you with the knowledge to structure and plan your performance management approach and gives line managers  more...

Financial Modelling with Microsoft Excel ...tanding of the financial performance of their team. This programme shows you how you can combine basic financial knowledge with the power of spreadsheets to develop this closer understanding. This programme is for you if you are involved in business or financial planning, budgeting or forecasting and would like your computer to take the strain. Even if you have never used a spreadsheet  more...

Introduction to Strategic Financial Management ...#153;s strategic and financial planning process This programme provides grounding in the understanding and use of financial information for strategic management of the organisation. It will help you to understand the financial significance of strategic decisions and to communicate effectively on financial matters with accountants and other specialists who have a strategic impact.  more...

Personal Impact First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will  more...

Bid Proposal Writing This course provides the tools to write a winning proposal from scratch. It also acknowledges the real world and that we all have to cut corners sometimes. This programme is for you if you are responsible for producing bids or sales proposals for your ogranisation.  more...

Copywriting ...programme will introduce you to a range of techniques for broadening your thinking, and other tips used by copywriters. You should come with a short copywriting project in mind, preferably a real one that you are going to be working on anyway. By the end of the course you will have gone a long way towards getting it written! This programme is for you if you need to produce corporate  more...

Keyboard and Touchtyping Skills This programme is for anyone who needs to use a keyboard and types regularly. Increase work performance and save time on your PC by learning how to touch-type accurately.  more...

Minute Taking ...e chairperson run the meeting more effectively. This programme is for you if you are, or plan to be, responsible for recording minutes of meetings and noting important action points as part of your role. You will be brought up to date with the latest thinking on meeting records and all the practical skills of minute-taking. A key message is that minute-taking can only be effective as  more...

Proof Reading ...programme is designed for people who have responsibility for proof-reading copy for brochures, leaflets, reports, proposals, mailing materials and other collateral. The quality of such materials circulated both inside and outside the organisation is essential in retaining credibility. The type of person attending this programme will be very conscious of the need to remove errors from copy and  more...

Report Writing Write informative and persuasive reports Reports are designed to give information concisely and accurately; they should inform, persuade and initiate change. A well-structured report with clear objectives will attract more attention and produce the intended results. This programme is for you if you want to produce reports that propose an argument clearly and in the minimum number of words.  more...

Speed Reading Read and assimilate at speed Despite the advent of the electronic office, the volume of material which we are expected to read continues to increase. Therefore, it is important that we learn how to process this material speedily and effectively. a Knowledge is Powera ™, but only if you understand how to identify and assimilate the meaningful and useful parts of information. This  more...

The Assertive Toolkit Assertiveness a The win-win approach to relationships at work Assertiveness is a way of relating to the outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves. This programme is for you if  more...

Emotional Intelligence Emotional Intelligence - the key to outstanding performance Mastering Emotional Intelligence is the key to outstanding performance in technical, managerial, professional and leadership roles. Research on both sides of the Atlantic has found that a emotionally intelligenta workers have a positive impact on the bottom line, not just in terms of profitability, but also in terms of reduced levels  more...

Facilitating Meetings Facilitation is about helping the group to have an efficient and inclusive meeting. The facilitator will encourage members to think in a shared facilitation, with everyone sharing the responsibility for ensuring a meeting is well run, productive and participative. This programme offers the opportunity for extensive practice to help hone your facilitation skills and run effective meetings.  more...

Mindmapping and Memory Improvement Map your way to improved information recall Living as we do in the a Information Agea ™, we are constantly bombarded by data, much of which we are expected to retain and recall. Mind maps help you to lay out the structure of a topic as a clear a shapea ™ that you can remember easily. By seeing this shape in your mind, you can prompt yourself to remember the information coded within  more...

Manage your Time With Microsoft Outlook ... workload management tool you can take back control. This programme provides you with the skills and tools to manage your time effectively in order to achieve the right balance for you. This programme is for you if you use Microsoft Outlook for communication and already use it for email, appointments and managing task lists but now want to become more effective. You will have the  more...

Writing Impressive CVs ...and gives you a head start over your competitors? This programme will show you how to transform your experiences, personal qualities and interests into marketable ingredients to include in your CV. You will learn how to mix and match your content and presentation format to widen the scope for your job search as well as increase your chances of success in each race! As a result, you will  more...

Career Planning ...programme is designed specifically to help people who have been in work for several years to maximise on their future prospects by building on the valuable experience they have gained for far. This may mean perhaps considering new work/ life balance considerations. This programme is for you if you want to explore new career opportunities that are interesting, enjoyable, and progressive.  more...

Stress Busting Stress a No 1 reason behind spiralling levels of absenteeism We all experience stress in the challenges of work and the daily routine of our lives, but it needna ™t get to the point where it makes us ill. We can enhance our ability to handle stress and even turn it into a positive by developing an understanding of how it works and how we can work effectively with it. This programme is  more...

Work Life Balance The world of work has changed. In our 24/ 7 x 365 society, customers expect service at times that suit them and we more frequently have to juggle responsibilities at home and at work. When employees are asked about work, the two concerns that emerge most frequently (from CIPD surveys) are long hours and work intensity. These findings help to explain the increased interest being shown in the issue  more...

Zest For Life A positive attitude and zest for life is a conscious choice we can all make to overcome the many challenges we have to face in our daily lives. When you have a clear view of your goals, strategies and actions, you will come to see that anything is possible. This knowledge spills over to create a motivated workplace and an energised personal life. This programme is for you if you want to  more...

Inbound Telephone Selling Skills Turning enquiries into sales Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making. This programme is for you if You are required to take inbound calls from existing or new customers You would like to know how to generate more interest and be  more...

Introduction to Selling Your sales team are the face of your business. Out in the field they are responsible for maintaining relationships and creating new business. Are you 100% sure they are the best that they can be? This programme is for you if You are an external sales person / account manager who is new to selling or has not had any formal sales training You need to refresh / learn the skills to make your own  more...

Outbound Telephone Selling Skills Creating new business over the phone The telephone is one of the most powerful tools we have in business. Learn how telephone sales can maximise opportunities and generate revenue for your business. This programme is for you if You are required to make outbound sales calls to generate sales or appointments You would like more structure and confidence in your calls You would benefit from  more...

Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

Customer Focus on the Telephone ... essential for retaining and developing business. This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray reflects the professionalism of your organisation. This programme will also  more...

P3O Foundation Our P3O Foundation course covers the basics of the Office of Government Commerce (OGC) Portfolio, Programme and Project Offices (P3O) model. The purpose of this model is to provide universally applicable guidance, including principles, process, and techniques, which will enable individuals and organisations to successfully establish, develop and maintain appropriate support structures.  more...

MSP - Managing Successful Programmes ...ctitioner qualification is now established as the premier programme management qualification in many parts of the world. This course is based upon the third edition of the OGC Managing Successful Programmes. The course will provide you with a full and complete understanding of the MSP programme management framework that can be applied to business scenarios in preparation for work on your own  more...

Understanding Oncology ...programme Covering the basics of oncology and cancers. It can be followed by optional modules looking in more detail at specific cancers. The introductory day is designed to enable delegates to be able to: * state what cancer is and how and why it occurs; * decipher simple and more complex medical terms associated with cancer; * describe and explain the use of various diagnostic  more...

Beginners Public Speaking & Presentation Skills in Edinburgh - Develop Confidence in Presenting Our Skillstudio trainers understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in  more...

Beginners Public Speaking & Presentation Skills in Glasgow - Develop Confidence in Presenting Our Skillstudio trainers understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in  more...

Beginners Public Speaking & Presentation Skills in Manchester - Develop Confidence in Presenting Our Skillstudio trainers understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in  more...

Beginners Public Speaking & Presentation Skills in Leeds - Develop Confidence in Presenting Our Skillstudio trainers understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in  more...

Beginners Public Speaking & Presentation Skills in Birmingham - Develop Confidence in Presenting Our Skillstudio trainers understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in  more...

Beginners Public Speaking & Presentation Skills in London - Develop Confidence in Presenting Our Skillstudio trainers understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in  more...

Lotus Domino 85 Managing Servers Users ...programme covers managing the servers and users in an existing IBM Lotus Domino 8. 5 and IBM Lotus Notes 8. 5 infrastructure. In this course, you will perform standard server maintenance and troubleshooting tasks, as well as registering and maintaining Lotus Notes and non-Lotus Notes users. The target audience for this course is system administrators who are new to Lotus Domino  more...

Lotus Course Developing IBM Lotus Domino 8 Applications - Intermediate Skills This 3-day course builds on the skills of Lotus Education and across Fundamentals of IBM Lotus Domino Application Development (D8510) course. This is an instructor lecture with student-centered activities used to teach students to use IBM Lotus Domino Designer 8 to develop multi-database applications. The programme explores advanced formula techniques and methods to develop interactions  more...

Public Speaking This is a stand-alone course; you needna ™t provide us with any presentation examples, so it works perfectly as part of a general staff training programme. Many of us are required to present, but few of us receive any training in how to do so comfortably and effectively. This enjoyable one day course will provide you with the presentation skills and understanding you need to become a  more...

Voice and Body Training ...y training is an excellent addition to a staff well being programme or as a professional training in the use of the voice and body in public speaking, cultivating a presencea ™ and presenting ideal for teachers, lawyers or business people. We lead your staff through a whole day workshop in the techniques used by professional actors to develop an open, alive and responsive style of  more...

Presentation Skills ...so it works perfectly as part of a general staff training programme. All the hard work is done. The presentation is written and prepared. It is persuasive and convincing. You take the stage. Your voice begins to wobble. You feel yourself sweating. Panic sets in. Many of us are required to present as part of our jobs, but few of us receive any training in how to do so comfortably and  more...

The Executive Secretary - Excellence Programme ...sure the achievement of organisational objectives. This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the managers success. This programme is delivered in house Read reviews here Course Aim: This programme aims to provide participants with detailed information on how to  more...

Enhancing Management Effectiveness Maintaining effective people and process management in todaya ™s workplace requires consistency. Sometimes the challenges presented by operational issues force managers into being reactive and yet proactive and balanced management of people and resources are essential all managers. This programme provides an opportunity to develop new strategies for balanced management of people and  more...

Graduate Development - Developing Business Awareness ...programme has been designed to enable you to understand what the business values, and to provide you with the skills, behaviours techniques and tools that you require to make a huge and successful contribution to business in the oil and gas industry. The pace and complexity of change in the business world means that we all need to evaluate constantly how we interact with the environment.  more...

The Exceptional Trainer ...programme will cover all aspects from Training needs analysis to pre-course priming, to evaluation and post course acceleration of learning. You will explore best practice techniques and we will provide you with a complete and through insight into the complete training cycle. You will create added value at every stage of the process. An additional benefit is that we will take a look at your  more...

Coordinating Corporate Development ...raining coordinators, trainers, or developers of training programmes. In this role they support and interact with line managers, organise, and possibly conduct, training activities, select external courses and trainers, link the training activities to the staff development process and plan the future training activity as a basis for a competency driven development strategy. Course Aim:  more...

Working in a World of Difference ... Duration & Options: Cultural Training & Development Programme - Duration: 3 Day Workshop Optional - Pre-Course Assessment - 2. 5 hours per delegate Aim: Most international managers and professionals are hired for their technical expertise and experience, rather than their ability to relate, communicate, engage, motivate and work effectively with colleagues and customers from other  more...

Appraising for Peak Performance ...ce to be identified and analysed during the event Post Programme Support: We offer a telephone coaching service to support learners and help them to successfully transfer their new skills and knowledge effectively. Please call for further details. Course Content: What does appraisal mean to you? Management of people and performance, identifying differences in performance and  more...

Problem Solving & Decision Making Recognise This Behaviour? Maybe Today - Maybe Not! You keep putting it off, moving it aside, and reassigning it to the bottom of the pile. It nags you. It bugs you to the point of frustration. You' put it off until the last minute, and then have to do it anyway. Stop procrastinating and start doing! Dont put off this opportunity to learn how to overcome your hesitation and make smarter critical  more...

Public Speaking Effective Public Speaking requires excellent influence and communication skills. Whether you are trying to influence a customer on a one-to-one basis, addressing a conference, managing press and publicity or presenting to a meeting, this very practical development programme will be of value to you. Speaking in public or in front of a group is a widely acknowledged fear many people have, and the  more...

Competency Based Performance Management Competency Based Performance Management Duration: 3 Days Introduction Managing performance is not difficult. Its about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison  more...

Planning & Time Management ...programme will enable you to assess your current relationship with time and identify how that could be improved. You will also ensure that valuable time is well spent and recognise that doing the right thing is as important as doing things right! We will provide you with tools and techniques to make sure you are in charge of how your time is spent and in addition you will learn how to control  more...

Managing Your Career ...programme will enable you to develop the skills, techniques and disciplines to translate your career goals into reality! Less than one percent of adults have clearly stated goals and yet those who do have vision and can therefore make choices towards achieving those goals. So the main skill that separates the most satisfied and successful people from the rest of the population is that they  more...

Higher Programme in Business Efficiency for Environmental Sustainability ...Programme in Business Efficiency for Environmental Sustainability. This training programme is designed for individuals at supervisory level or above (e. g. Environmental champions/ supervisors/ Managers/ Directors). Completion of all 5 specialist workshops leads to an Environmental Academy certificate in Business Efficiency for Environmental Sustainability (Higher Programme) and the  more...

Real Optimism Real Optimism Duration: a Fabulous Day Overview Did you know that an optimistic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude? Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how  more...

Positive influencing skills ... make a positive impact even in difficult situations. The programme also forms the ideal starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. Contents: Positive  more...

Negotiation Skills for senior leaders and managers ... and conquer. This highly participative and practical programme gives senior leaders and managers tools, confidence-building and personal behaviour management skills. We work with senior leaders and managers on current issues and build the programme to meet individual and team needs and issues. There will be ample time to practice what is being learned throughout the programme.  more...

Better Proof Reading ...ing press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you to work to the very highest standards. Contents: This training course includes: - The role of the proof reader The difference between screen  more...

Coaching Skills for Supervisors and Managers ...eir workplace and put into practice immediately. This programme includes: The managers' role as a coach Qualities of the effective coach Identifying learning needs Identifying barriers to learning Identifying individual learning styles Personal learning styles Structuring the coaching session Setting objectives and targets Coaching the new team member Delegation, empowerment and  more...

Developing Confident Negotiation Skills ...or to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them develop more confident and professional styles of communication. All delegates on this programme will engage in exercises that facilitate the  more...

Finance for non-finance Managers ...have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage them more effectively. Contents: An understanding of the difference between the business managers role versus the role of the accountant  more...

Finding creative solutions to problems ...ema ™ in as broad a capacity as possible. This 2 day programme focuses on the fundamental distinction between those problems which happen to us - a presented problemsa ™ and those problems that we create a a constructed problemsa ™ . Both demand different approaches and in this intensive and demanding two-day programme, we investigate them using highly interactive, structured  more...

Inspirational Leadership Skills ...ives: This one-day interactive and highly participative programme aims to provide you with a perfect springboard to success highlighting leadership techniques that have evolved throughout the ages. This programme provides examples and ideas from globally respected Management Gurus and other iconic World figures that can be introduced into both small and large organisational environments.  more...

Managing Conflict in the Workplace ...and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions. Contents: The content for this in-depth course includes: -  more...

The Proficient Supervisor and Manager Course Objectives: When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their  more...

Time Management ...programme for Supervisors and Managers is a fast-paced, challenging one-day course designed to help you maintain a firm grip on your schedule. Time Management is not just about goal-setting and writing to-do lists; we provide proven tools and techniques you can put into practice immediately. You will learn how to identify and protect high-value activities and delegate tasks or projects of  more...

Training for PAs ...mbined with a variety of exercises and case studies. This programme is an excellent platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including; Principals of Managing People The Elements of Management The Skills Needed The Need for Planning Why Plan? 7 Steps of Effective Planning -  more...

ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course Course Objectives: This THREE-DAY course approved by the UK Institute of Environmental Management and Assessment (IEMA) is a recognised qualification for environmental management systems (EMS) auditors demonstrating competence in internal EMS auditing. This course is suitable for you if you are, or will be, responsible for conducting environmental management system audits against the ISO 14001  more...

NEBOSH National General Certificate ...The NEBOSH National General Certificate is a 10 day Study programme with an additional two day revision period which includes conducting the practical exercise, NGC3, before sitting the two written examination papers; NGC1 & NGC2. The course is an introductory qualification designed to help non-specialists to discharge more effectively their organisational duties or functions with respect to  more...

Effective Project Management ...programme delivers all the essential skills, tools and techniques required to support you in your project management role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fundamental principles of successful project management are covered in depth; managing people, time and money. The  more...

Introduction to Project Management Principles ...programme provides a comprehensive introduction to the principles of Project Management. By the end of this course delegates will understand how to plan and schedule small and medium-sized projects. This short course includes practical exercises designed to demonstrate how you can identify which jobs are most important, and which deadlines are most important to meet. Delegates will also learn  more...

ISO 90012008 - Implementing a Quality Management System ...programme provides a thorough understanding of the ISO 9001: 2008 standard including it's inherent value and limitations and also how it may be interpreted and effectively applied withing your organisation. Contents: Background and essential content of the ISO 9000 series of standards The 'value' of a Quality Management System Planning the implementation programme: - Cost considerations  more...

Fire Risk Assessment - The Fire Scotland Act 2005 Course Objectives: Under the new fire regulations, employers, property owners, landlords and other duty holders are required to assess fire risks in the workplace and implement appropriate fire safety precautions including raising the alarm and evacuating the premises. Well trained and competent staff are the best defence against the threat of fire and the most effective way of managing alarm  more...

IOSH - Directing Safely ...programme is to ensure that top level decision-makers develop an appreciation of the moral, financial and legal issues relating to workplace health and safety throughout the management process. Module 1: Aims and Objectives Overview and introduction to the programme Module 2: Health & Safety management good business sense Examining the reasons for the promotion of health and safety and  more...

Managing Contractors ...their activities were managed. This comprehensive one-day programme includes: - How to provide a safe place of work for the contractor How to ensure that your own employees are not put at risk from the actions of a contractor working on site Ensure that your employees do not act in a manner which may endanger the safety of contractors Providing the contractor with information on the  more...

Office Safety Course Objectives: The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs.  more...

Working at Height Regulations ...programme provides delegates with advice and guidance regarding the selection, use, and maintenance of specific plant or equipment used in activities involving work at height. Contents: Legislation overview The Health and Safety at Work etc Act 1974 The Management of Health & Safety at Work Regulations 1999 The Provision and Use of Work Equipment Regulations 1998 The Lifting Operations  more...

Managing the Salesforce ... highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received little or no formal training, and would like to learn a more structured approach to managing their sales team. Delegates will be trained on methods designed  more...

Absence Management Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing  more...

Dealing with bullying and harassment in the workplace ...and harassment. The course is intended to ensure that the programme will help those accountable for managing and supervising others gain the confidence to challenge unacceptable employee behaviour. Delegates will learn how to establish and maintain clear standards of behaviour in order to create a positive working environment. Contents: At the end of the programme participants will;  more...

Performance Management ...programme is designed for people who are responsible for managing others and their performance. Effective performance management of each individual member of the team is critical in today's increasingly competitive environment and the aim of this course is to enable delegates to achieve their business objectives by developing the skills of their staff and improving all aspects of operational  more...

Preparing an Induction ... help delegates design a suitable and efficient induction programme for their own working environment. Contents: This course covers: Who needs an induction programme Potential results of poor or ineffective induction programmes The role of HR in employee induction The basics of an induction programme Physical orientation - describing where the facilities are Organisational  more...

Training Needs Analysis ...ation's employees. This intensive and interactive one-day programme has the added benefit of ensuring that training and development initiatives are aligned with organisational goals, objectives and culture; creating training solutions that are specific to the organisation. The aim of this course is to demonstrate how you can be sure that right staff are provided with the right training at the  more...

The role of the Health and Safety Representative ...programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives. Contents: The Principles of Accident Prevention The current Legal Requirements Consultation & Involving Employees Workplace Hazards and Risks The functions of Employee/ Safety Representatives and Techniques for Monitoring Safety Performance  more...

Six Sigma Black Belt ...eadership issues and experiences in deploying a Six Sigma programme. 2012 Sessions: 16th April - 20th April (4. 5 days) - Start 12: 45 on Monday will finish at 13: 00 on Friday 14th May - 18th May (4. 5 days) - Start 12: 45 on Monday will finish at 13: 00 on Friday 11th June - 15th June (4. 5 days) - Start 12: 45 on Monday will finish at 13: 00 on Friday The trainer has 16 years  more...

Essential Management Skills ...or those preparing for, or new to, management. Two day programme where the content can be tailored to specific requirements If you are new to, moving into, or recently promoted to a management role you'll know that there are a range of skills and behaviours required for you to be an effective manager. Whether you are managing a team or a process, this practical development programme will  more...

Basel III New Regulatory Requirements A two-day course covering the challenges and opportunities arising from the new regulatory changes from Basel III, Vickers Report, Swiss Finish and Dodd-Frank, and their implications for different types of financial institutions. The programme covers best practices in key areas such as: Liquidity Risk, Concentration Risk, Risk Aggregation / Capital Allocation and Stress Testing. Groups are kept  more...

Macro Drivers of Asset Performance and TAA Strategy ...eign debt crisis and the threat of higher inflation. The programme is designed to provide an overview of the macroeconomic drivers of financial asset performance. It sets out the theoretical determinants of pricing in each of the main asset classes a equities, bonds, commodities and foreign exchange a and examines empirical behaviour through the business cycle. This provides an  more...

Strategic ALM, Treasury and Capital ...es, their modelling and use in managing risk. Half of the programme is devoted to practical workshops and case studies to illustrate the associated techniques. Who The Course is For * Traders * Risk managers * Fund managers * Consultants * Bank and corporate treasury managers * Pension fund managers * Auditors * Regulators and policy makers Prior  more...

JMeter Fundamentals Training Course ...lping to minimise the risk of human error in testing. The programme explores the concepts of designing and creating test plans for real-world web applications using Apache JMeter, including functional, regression and stress testing plans. Delegates will learn how to design test plans for a variety of purposes and to use the various components and functions within JMeter to their advantage,  more...

Managing Model Risk for Quants, Traders and Validators ... accordance with accounting and regulatory standards. The programme expands the standard principles of model validation with practical applications from different asset classes and a range of models. Examples of risks hidden in the most common models used by the market are covered. Practical prescriptions for comparing and choosing alternative models are given. Stress testing, scenario  more...

Accounting for Derivatives in Practice ...programme providing a conceptual framework based on an intensive use of real world cases. Each case is covered step by step, encouraging interactive participation. The cases will cover the decision-making, documentation requirements, hedge effectiveness testing and accounting of a derivatives strategy during its whole life. All participants receive a copy of the "Accounting for Derivatives"  more...

Edward de Bono's Lateral Thinking for Creativity ...programme delivers the classic out of the box thinking which most organisations expect from their management these days. Lateral Thinking seeks a solution to a stubborn problem through unorthodox methods that would normally be ignored by logical thinking. This programme is more process-orientated than the other creativity programmes we offer. Edward de Bono divides thinking into two methods:  more...

Facilitation Skills ...as a trainer can really help. This facilitation skills programme is run by experienced facilitators who will share the secrets of their success, describing in detail what to do to achieve effective results every time. Handling and effectively facilitating diverse and sometimes difficult groups can be challenging and taxing. Thata ™s why having a range of facilitation skills  more...

Accelerated Learning for Trainers Accelerated Learning for Trainers Dramatically increase the effectiveness of your training delivery Benefits This engaging, action-packed programme has helped hundreds of trainers to transform their organisationsa ™ culture of technical training delivery. They are now more imaginative and confident, and their courses have demonstrably more impact and effect. www. illumine. co. uk/  more...

Time Management ...p manage their time pro-actively at work and at home. The programme helps delegates understand how they currently manage their time and then assists in the development of new habits to increase and maintain their efficiency throughout the day. The course incorporates accelerated learning techniques and is run in an informal style involving individual and group activities. The emphasis is on  more...

Rapid Team Building ...programme is an effective route for an organisation to offer learning and team building to enhance productivity, creativity, reduce-conflict and develop team working skills. They are structured to bring out an individuala ™s potential as well as that of the team as a whole. A focused half day team building programme for groups and teams in your organisation. For more information  more...

Employee Engagement Passionate Leadership Leading WITH passion and FOR passion Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to  more...

Six Thinking Hats for Meetings ...is sounds familiar, then a creativity and problem solving programme geared towards more effective group dynamics is what you need. The Six Thinking Hats ® programme uses techniques from Edward de Bonoa ™s landmark book 'Six Thinking Hats'. The programme teaches a surprisingly simple and proven technique that provides everyone with a format for harnessing enthusiasm, creativity,  more...

Effective Communication with NLP Effective Communication With NLP Excellent communication need not be the privilege of the few Communication is one of the most important and impressive skills in business life. Good communication skills can be the difference between achieving your potential and not. This programme incorporates tools and ideas used in Neuro-Linguistic Programming (NLP) and explores ways of communicating  more...

Mind Mapping Speed Reading and Memory Workshop - 1 day This 1 day course is an intensive compact course that provides strategies and skills to master information through Mind Mapping, Speed Reading and Memory techniques. Suitable for: All levels of personnel in an organisation to help master information. Anyone looking for a management development programme that offers practical skills to manage the activities that take up time. Individuals taking  more...

Modelling Financial Risk ...a rigorous approach to risk management is essential. This programme applies some of the latest econometric and data handling techniques to practical problems faced daily by organisations operating in the capital markets. The course is highly relevant to anyone analysing or interpreting financial market data. Who The Course is For * Traders * Risk Managers * Strategists * Consultants  more...

Asset Allocation and the Business Cycle ...rticipants free of charge. Who The Course is For This programme is for anyone who wants to understand better the economic forces behind the performance of different asset classes including: * Chief investment officers * Asset managers * Strategists * Private bank relationship managers * Hedge fund managers Prior Knowledge The more experience the better for this highly  more...

Asset Backed Securities Assessment and Management of Risk ...programme covers the key elements of asset-backed securities and in particular mortgage backed securities. Terminology, procedures, models and applications of ABS concepts will be included along with the latest products used for hedging the risks and for developing new markets. The first day will cover the risk factors, prepayment models and measures of risk sensitivity while day two will deal  more...

Using Inflation Derivatives in Today s Market ...s and other index-linked products is growing rapidly. The programme covers the mechanics of the instruments, their valuation and how they can be used to take or hedge inflation exposure alone or embedded in other structures. Traders, risk managers, fund managers, project finance and structured finance practitioners, accountants, auditors, consultants and anyone interested in the use and  more...

The Impact of Economic Data on Financial Markets ...lth of data now available. Who The Course is For This programme is for anyone who needs to appreciate the relevance of economic statistics to the financial markets including: * Traders * Corporate treasurers * Investment and risk managers * Consultants * Sales people Prior Knowledge General concepts of macroeconomic and applied economic theory, broad goals of monetary and  more...