From Serebra Learning Corporation
Project Management: Quality Standards 
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers
Deming,
Juran, and
Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use
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Business Writing: The Fundamentals 


In
Business Writing:
The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.
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Visual Basic 6 0 Database Access Part I 
This course provides an introduction to
Visual Basic's capabilities relating to database access and manipulation in an online environment. It explains how databases are organized, how information is retrieved and manipulated in databases, and what technologies are available to ensure cross-platform and uniform access to database information. This course describes the fundamentals of viewing
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The Territorial Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
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Sales Negotiations Negotiation Strategies 
...onsidered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when competitors are fighting for your business. You will also learn to use problem-solving techniques to
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Interacting with the Customer 
...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the
Help Desk Institute's (
HDI) Customer
Support Specialist (
CSS) certification, which is targeted
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Call Center Communication Skills 
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
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Call Center Telephone Sales 
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Managing Conflict Stress and Time 
...me-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the
Help Desk Institute (
HDI) Customer
Support Specialist (
CSS)
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Customer Service Procedures 
...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to prepare learners interested in the
HDI Customer Support Specialist (
CSS) Certification, which is targeted to individuals
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Initiating a Project and Preparing the Project Plan 
...ect integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to
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Project Integration Executing and Completing a Project 
...ion management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to
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Program Planning 
...is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your
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Effective Feedback for Employees and Colleagues Simulation 
...ack is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback is a powerful tool for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how
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Essentials of Electronic Communication 
Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding
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Presenting Your Case 
... in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a
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Elements of a 360-degree Performance Review 
...n your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a
360-degree performance review
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Effective Delegation Simulation 
In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for
First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is
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Offers Contracts and Organizational Exit HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Offers Contracts and Exit from the Organization HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Effective Hiring and Interviewing Skills Simulation 
...es as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate
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Partnering with Your Boss 
You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and
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Using Effective Business Communication 
Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in
Albany,
New York. Unfortunately, they were supposed to go to Albany,
Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the
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Administrative Functions 
Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you
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Accounting Fundamentals 
How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting
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Accounting for Corporations 
Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the
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Financial Risk Management 
...posed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises and examples aimed at teaching various options that significantly reduce
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Defining and Mapping the Six Sigma Process 
Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding
Six Sigma teams in the quest for process improvement; it is impossible to improve a
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Scoping the Six Sigma Project 
...rack record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six
Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's
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Taguchi and Quality Improvement 
Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The
Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the
Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of
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Leadership in Six Sigma 
...ization is really ready to take on
Six Sigma? What is the proper culture, and can your organization achieve it? And how should the transition be managed? This course examines these crucial issues, as well as providing insight into the organizational responsibilities of Six Sigma participants, and the essential strategic training they will require. Candidates for
Black Belt certification;
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Lean Strategies 
...proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean
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Principles of Marketing Fundamentals of Marketing 
Principles of
Marketing:
Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing
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Graphic Design Primer 
This
WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to
Web design.
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HIPAA Evaluating the Impact of the Privacy Rule 
Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the
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Implementing IT Security and Workplace Safety Measures 
To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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Antennas and Accessories 
In this module, we will discuss the proper methods for installing each kind of antenna. We will explain polarization, coverage patterns, and appropriate uses of antennas. Additionally, we describe the many different items that are used to connect antennas to other wireless
LAN hardware.
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Troubleshooting Wireless LAN Installations 
In this module, we discuss the more common obstacles to successful implementation of a wireless
LAN, and how to troubleshoot them. Wireless
LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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DOT Security for Shipment of Hazardous Materials 
... of hazard they present and must be transported under the proper regulations set out by the
DOT. This course examines the DOT's security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course also outlines the basic elements of a
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DOT 1 Hazardous Materials Table 
...ion to the nine
Hazard Classes, and the
HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. define terms associated with hazardous materials
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DOT 2 Packaging and Labeling 
...cluding packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list packaging requirements and practices to ensure
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DOT 3 Shipping Papers 
...ce
Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list the four components of the basic description of
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DOT 4 Loading and Storage 
...nloading
HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. interpret the segregation table recognize general guidelines
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IATA 1 Hazard Class Identification Classification 
... the
Hazard Classes, and the
List of
Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the
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IATA 2 Marking and Labeling 
...port
Association's
Marking and
Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the
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IATA 3 Packaging 
This training course will introduce the packaging requirements of the International Air Transport Association's
Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the
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Fire and Explosion Hazards H 
This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in
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Fire Prevention and Safety 
...hat actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the chemistry of fire recognize common fire hazards classify types of fires and fire extinguishers identify the general requirements of egress (i.e., exit) standards specify
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First Aid--Automated External Defibrillator 
...proper use of the
Automated External Defibrillator (
AED). Use of the AED also includes the
ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom
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First Aid--CPR 
Emergencies requiring cardiopulmonary resuscitation (
CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the
ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should
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Food Safety and Handling 
Each year, bacteria in food cause millions of illnesses in the US. According to the
Food and
Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is
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Forklift Safety 
...kills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize general engineering principles associated with forklift safety identify factors that lead to forklifts tipping over distinguish between safe and unsafe forklift operations describe the differences
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Hand and Power Tool Safety 
A variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this
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Hearing Conservation 
...omponents of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe the effects of noise on hearing discuss the components of
OSHA's
Hearing Conservation Program; noise monitoring, hearing tests, training, hearing protection specify
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Hazardous Material Management 
...proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors
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Hydrogen Sulfide 
This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazardous characteristics of hydrogen sulfide and exposure limits describe equipment and proper detection methods
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Ladder and Scaffolding Safety 
This one-hour course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the types of portable ladders and their
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Ladder Safety 
This course provides information about the safe use of portable and fixed ladders. The intent of the course is to provide the learner with information about the hazards involved with the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify hazards related to
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Liquefied Petroleum Gas LPG Safety 
This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (
LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with the intent of the applicable
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Material Handling and Storage 
...ssociated with handling drums and containers specify the proper handling, transportation, storage, and use of compressed gas cylinders identify hazards associated with handling acetylene, oxygen, or hydrogen specify how to detect leaks recognize materials that may be flammable and/or combustible identify the factors involved in the proper selection, use, and inspection of slings used to
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Industrial Safety - Eye and Face Protection 
Each year eye injuries account for a large percentage of all workplace injuries. Employees can avoid most of these injuries by wearing proper eye and face protectors and adopting suitable safety measures. This course covers different types of eye and face injuries in various industries and explores the causes and effects of such injuries. The course then details the protective equipment employees
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Drive Mappings and Login Scripts 
This e-Learning module presents the syntax used to map drive letters to file system locations describes the types of login scripts and explains proper login script syntax.
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Managing IT Projects: Project Planning and Execution 
In a
Project Planning and
Execution '' you will learn about project activity definition time management project critical path and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management as well as for communication risk and procurement. With proper planning in place the project can be executed.
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Grammar Skills - An Introduction to Basic Grammar 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs pronouns adjectives and adverbs as well as prepositions and conjunctions.
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Grammar Skills - Writing Effectively 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction including such things as subject-verb agreement the active versus the passive voice and phrases and clauses.
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Grammar Skills - Punctuation, Mechanics, and Spelling 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics synonyms antonyms and homonyms as well as commonly misused and misspelled words.
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Frontline Leadership: Preparing to Lead 
Frontline
Leadership:
Preparing to
Lead offers the student an overview of the information required to identify address and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior effective techniques to prevent difficult behavior in the workplace and proper communication methods to build better relationships with difficult
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From 123-CBT Computer Based Training
Oracle9i Database Admin Create a Database 

...e design, the registry entries that must be specified for proper database functionality, and create a password file. Identify the types of parameter files, create a parameter file by editing settings in the init.ora file, and start an instance in the
NOMOUNT mode. Identify the command options of the
CREATE DATABASE command, the situations in which it fails, create a database
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Oracle8i Database Admin Create Databases 

...entify the registry entries that have to be specified for proper database functionality. Create a specified password file for a given instance by using the
ORADIM80 utility. Create a specified parameter file by editing specific settings in the default init.ora file. Start a specified instance in the
NOMOUNT mode by using
Oracle SQL*Plus
Worksheet. Identify the functionality of the
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Oracle8 Performance Tuning Managing Memory and Disk I O 

...he DB_BLOCK_BUFFERS initialization parameter.
Select the proper clause to obtain the size of each object.
Sequence the steps to determine the number of blocks required for objects in the
RECYCLE pool.
Perform the steps to determine if there have been waits for buffers using the V$SESSION_WAIT view.
Perform the steps to enable caching during full table scans using the
CACHE clause.
Perform
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Oracle8 Database Administration - Create Databases 

... dictionary view to retrieve information.
Identify the properties and benefits of using stored procedures and packages.
Plan for the creation of redo log files.
Plan for the maintenance of redo log groups.
Redo log members.
Control files.
Identify the process of log switches and checkpoints.
Manage tablespaces and data files.
C ontent
Emphasis
Skills-Based
A
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Strategic Management Establishing Strategic Focus 

...lementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations.
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Strategic Management Developing a Successful Process 

...riate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. Learn To Identify the components of an effective planning document. Apply guidelines to make a strategic plan successful.
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Principles of Marketing Fundamentals of Marketing 

...keting mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle.
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Process and Function Modeling 

Course Overview
Participants learn how to systematically describe the work performed by an organization using the
Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated
Oracle curriculum and to supplement many of Oracle's
Designer/2000
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SQL Server 7 0 System Administration - Part 3 

...rforming
Backups
Duration: 2 - 3 Hour(s)
Match the proper full backup frequency with its scenario.
Perform the steps necessary to create a full database backup.
Identify the scenarios for which differential backup would be appropriate.
Perform the steps necessary to create a differential database backup.
Identify the features of transaction log backups.
Perform the steps necessary
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Oracle SQL for End Users--Part 2 

...nit 3:
Subqueries Duration: 2 Hour(s) Identify the proper syntax when using a subquery in a
SQL statement. Identify the characteristics of the subquery types. Write a single-row subquery to return one row in the
WHERE clause of a
SELECT statement. Retrieve data that is dependent upon the value of a group function in a single-row subquery. Identify two common errors that occur when
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Interpersonal Communication Effective Communication 

...ssage effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures.
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Grammar Skills An Introduction to Basic Grammar 

...vely. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important. To identify rules for
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Grammar Skills Writing Effectively 

...vely. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types
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Grammar Skills Punctuation Mechanics Spelling 

...vely. In doing so, they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics, synonyms, antonyms, and homonyms, as well as commonly misused and misspelled words. Learn To To identify guidelines for using appropriate words when writing. To identify types of words to avoid when writing.
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Communicating w Difficult People Working with Difficult Employees 

...iques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive
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Communicating w Difficult People Handling Difficult Co-Workers 

...aused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary
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Communicating w Difficult People Communicating with Your Manager 

...ont difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability. Recognize the
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Correcting Performance Problems Disciplining Employees 

...r a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as steps to follow when conducting a follow-up meeting with an employee. Learn To Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to
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Coaching Building Relationships 

...nicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the correct motivators by assessing the employee's personality profile. Build a trusting relationship with employees by following appropriate guidelines.
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Project Management Human Resource Management 

...gers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict.
Learn To:
Understand the importance of the
Human Resource Management in the project
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Managing IT Projects Project Planning Execution 

...as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and acquisition. Identify the critical path from a network diagram.
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Business Etiquette Business Functions Travel 

...functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To
Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade
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