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Data Protection in Exchange Server 2007 on-line e-learning cbt (computer based)cd rom Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...
First Aid Automated External Defibrillator on-line e-learning cbt (computer based)cd rom ...r The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It  more...
Launching a Successful Team on-line e-learning cbt (computer based)cd rom Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...
Fire Safety and Prevention on-line e-learning cbt (computer based)cd rom ...hat actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire hazards, classify types of fires and fire extinguishers, identify the general requirements of egress (i.e.,  more...
Fire and Explosion Hazards on-line e-learning cbt (computer based)cd rom Fire and Explosion Hazards This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and  more...
Bloodborne Pathogen Awarenss on-line e-learning cbt (computer based)cd rom Bloodborne Pathogen Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has  more...
Function Activities on-line e-learning cbt (computer based)cd rom ...des functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both internally to your users and to your external customers. This course covers the high level and low level roles of the Application Management function within the organization, and the objectives of  more...
IATA 3 Packaging on-line e-learning cbt (computer based)cd rom IATA 3: Packaging This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...
IATA 2 Marking and Labeling on-line e-learning cbt (computer based)cd rom ...port Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...
IATA 1 Hazard Class Identification Classification on-line e-learning cbt (computer based)cd rom ... the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...
DOT 4 Loading and Storage on-line e-learning cbt (computer based)cd rom ...nloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. Learner objectives are to: interpret the segregation table,  more...
DOT 3 Shipping Papers on-line e-learning cbt (computer based)cd rom ...ce Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. Learner objectives are to: list the four components of  more...
DOT 2 Packaging and Labeling on-line e-learning cbt (computer based)cd rom ...cluding packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. Learner objectives are to: list packaging requirements  more...
Using E-mail and Instant Messaging Effectively on-line e-learning cbt (computer based)cd rom ...tive, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail  more...
Addressing and Redistributing E-mail on-line e-learning cbt (computer based)cd rom Addressing and Redistributing E-mail Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when  more...
Presenting Your Case on-line e-learning cbt (computer based)cd rom ... in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a  more...
Customer Service Processes and Procedures on-line e-learning cbt (computer based)cd rom ...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to prepare learners interested in the Customer Service Representative (CSR) Certification, which is targeted to individuals  more...
Customer Interactions on-line e-learning cbt (computer based)cd rom ...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification, which is targeted at individuals wishing to  more...
Conflict Stress and Time Management on-line e-learning cbt (computer based)cd rom ...me-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification, which is targeted to  more...
Introduction to Operational Support and Analysis on-line e-learning cbt (computer based)cd rom ...eliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads  more...
DOT 1 Hazardous Materials Table on-line e-learning cbt (computer based)cd rom ...ion to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. Learner objectives are to: define terms associated with  more...
DOT Security for Shipment of Hazardous Materials on-line e-learning cbt (computer based)cd rom ... of hazard they present and must be transported under the proper regulations set out by the DOT. This course examines the DOT's security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course also outlines the basic elements of a  more...
Welding Cutting and Brazing on-line e-learning cbt (computer based)cd rom ...es used during welding, cutting, and brazing, specify the proper handling, transportation, use, and storage of compressed gas cylinders, specify proper operating procedures to ensure a safe means of welding and cutting, identify potential health concerns associated with welding, cutting, and brazing, define the importance of using proper Personal Protective Equipment (PPE), and identify safety  more...
Slips Trips and Falls on-line e-learning cbt (computer based)cd rom Slips, Trips and Falls Slips, trips, and falls constitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this  more...
Using Respiratory Protection on-line e-learning cbt (computer based)cd rom Using Respiratory Protection This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when  more...
PPE Foot and Leg Protection on-line e-learning cbt (computer based)cd rom PPE: Foot and Leg Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your feet and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements  more...
PPE Hand Protection on-line e-learning cbt (computer based)cd rom ...ands. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe OSHA requirements related to personal protective equipment, choose the appropriate hand protection to guard against specific workplace  more...
PPE Eye and Face Protection on-line e-learning cbt (computer based)cd rom ...face. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall general OSHA requirements related to personal protective equipment, choose the appropriate eye and face protection to guard against  more...
PPE Personal Protective Equipment on-line e-learning cbt (computer based)cd rom PPE: Personal Protective Equipment This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory  more...
PPE Repiratory Protection HAZWOPER on-line e-learning cbt (computer based)cd rom PPE/Repiratory Protection (HAZWOPER) Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE.  more...
Portable Fire Extinguishers on-line e-learning cbt (computer based)cd rom ...is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable  more...
Personal Protective Equipment Head Protection on-line e-learning cbt (computer based)cd rom Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...
Personal Protective Equipment Body Protection on-line e-learning cbt (computer based)cd rom Personal Protective Equipment: Body Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your torso, arms, and legs. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the  more...
Liquified Petroleum Gas LPG Safety on-line e-learning cbt (computer based)cd rom Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...
Scaffolding and Ladder Safety on-line e-learning cbt (computer based)cd rom Scaffolding and Ladder Safety This course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to  more...
Hydrogen Sulfide on-line e-learning cbt (computer based)cd rom Hydrogen Sulfide This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize hazardous characteristics of hydrogen sulfide and exposure limits,  more...
Protection from Occupational Noise on-line e-learning cbt (computer based)cd rom ...omponents of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the effects of noise on hearing; discuss the components of OSHA's Hearing Conservation Program - noise monitoring, hearing tests, training,  more...
Hazardous Materials in the Workplace on-line e-learning cbt (computer based)cd rom ...us Materials in the Workplace This course discusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory  more...
Hazardous Materials Handling and Storage on-line e-learning cbt (computer based)cd rom ...ssociated with handling drums and containers; specify the proper handling, transportation, storage, and use of compressed gas cylinders; identify hazards associated with handling acetylene, oxygen, or hydrogen; specify how to detect leaks; recognize materials that may be flammable and/or combustible; identify the factors involved in the proper selection, use, and inspection of slings used to  more...
Forklift Safety Awareness on-line e-learning cbt (computer based)cd rom ...kills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to forklifts tipping over; distinguish between safe and unsafe forklift  more...
Negotiation Essentials Planning for Negotiation on-line e-learning cbt (computer based)cd rom ...tiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome. Proper planning would have given you the direction  more...
Introduction to Problem Management on-line e-learning cbt (computer based)cd rom ...first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use of problem models  more...
Introduction to Access Management on-line e-learning cbt (computer based)cd rom ...integrity of your organization's IT data and intellectual property. Proper Access Management is critical for providing access to users who require it, and keeping those who don't out. This course covers the purpose, scope, and value of Access Management to the organization. This course also details the steps in the process for managing access, including requesting access, verification,  more...
Effective Hiring Interviewing Simulation on-line e-learning cbt (computer based)cd rom ...es as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and  more...
Giving Constructive Criticism on-line e-learning cbt (computer based)cd rom ...d difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the recipient, or worse yet, give offense. On the other hand, when given properly, constructive criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving performance and increasing productivity. This course  more...
Professional Networking Essentials Finding Opportunities to Make Connections on-line e-learning cbt (computer based)cd rom Professional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...
Strategies for Communicating with Tact Diplomacy on-line e-learning cbt (computer based)cd rom Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...
MS Word for MAC 2011 Structuring and Organizing Documents on-line e-learning cbt (computer based)cd rom MS Word for MAC 2011: Structuring and Organizing Documents Microsoft Microsoft Word for Mac 2011 provides many intuitive options for structuring your documents quickly and easily. This course demonstrates how to set margins and indents so your document uses proper page and paragraph spacing. If you're creating large documents with many pages, you might want to add page numbers to make your  more...
Communicating with Professionalism Etiquette on-line e-learning cbt (computer based)cd rom ...h Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can  more...
Developing Your Reputation of Professionalism with Business Etiquette on-line e-learning cbt (computer based)cd rom Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...
CISSP Domain Telecommunications Network Security on-line e-learning cbt (computer based)cd rom ... attackers. The security professional must understand the proper countermeasures in order to stop attacks on e-mail systems, over the network, and on the PBX. This course discusses the transport mechanisms, structures, and security measures used to ensure availability, confidentiality, integrity, and authentication over both public and private networks. This course guides you through the Common  more...
CompTIA Server 2009 IT Environment on-line e-learning cbt (computer based)cd rom ...ign of server space is key to a well managed network. The proper physical environment for optimal operation along with the physical security measures that should be put in place are also described in this course. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 4.1 Write, utilize, and maintain documentation, diagrams, and procedures; 4.2 Given a  more...
SAP BusinessObjects Business Intelligence on-line e-learning cbt (computer based)cd rom SAP BusinessObjects: Business Intelligence SAP Businesses generate a large amount of data in the everyday operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence  more...
CompTIA Security 2008 Ports Protocols Network Security on-line e-learning cbt (computer based)cd rom ...on of the modern Internet. Selecting the correct devices, properly configuring those devices, and placing them in the correct locations both within and outside a network to defend against attack is a task every network administrator faces on a daily basis. This course discusses, TCP/IP configuration and attack defences, network devices selection and proper placement, and securing the networking  more...
Customer Service Processes Procedures on-line e-learning cbt (computer based)cd rom ...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to prepare learners interested in the Customer Service Representative (CSR) Certification, which is targeted to individuals  more...
Conglict Stress Time Management on-line e-learning cbt (computer based)cd rom ...me-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification, which is targeted to  more...
Customer Interactions on-line e-learning cbt (computer based)cd rom ...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the Customer Service Representative (CSR) certification, which is targeted at individuals wishing to  more...
Cisco Route 1 0 Configuring Verifying Route Redistribution on-line e-learning cbt (computer based)cd rom ... configured correctly for each routing protocol to obtain proper results. This course discusses why it is necessary to manipulate routing information. The implementation of redistribution in a multiprotocol network using Cisco IOS features, according to a given network design and set of requirements, is a primary learning objective of this course. Prefix lists, distribution lists, and route  more...
Cisco Route 1 0 Implementing an OSPF-Based Solution on-line e-learning cbt (computer based)cd rom ...mall routers with large routers are all benefits of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can reduce routing table size, and also reduce memory and CPU utilization. The use of special-case area types to inject default routes reduce the amount of flooding,  more...
Cisco Route 1 0 Routing Services for Converged Networks on-line e-learning cbt (computer based)cd rom ...tion, tools, resources, and a work plan. By selecting the proper tools and resources, as well as planning your work, you can make implementation of the network faster, more cost-effective, and capable of meeting high industry standards. This course examines the Cisco Enterprise Composite Network Model and discusses the traffic patterns in converged networks. It also introduces the Cisco vision  more...
Existing Infrastructures Branch Deployments in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom ...anch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the addition of  more...
Active Directory Admin in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom ...ting and covers the various tasks involved in designing a proper AD DS administrative model based on the specific business requirements of an organization. This course also describes the planning of the Group Policy strategy and provides an explanation of Group Policy and its various components, including the Group Policy Management Console (GPMC), Group Policy Preferences, starter GPOs,  more...
Windows Server 2008 Backup Recovery on-line e-learning cbt (computer based)cd rom ...he most important tasks that an administrator performs. A proper backup and recovery plan will ensure that data is not lost in the event of a system failure and applications and services will remain available. In this course you will learn how to back up files, folders, Active Directory, and other services using the Windows Server 2008 backup utility. Configuring Shadow Copies for shared  more...
The Utilities Industry Overview Version 1 on-line e-learning cbt (computer based)cd rom ...dern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and growth. This traditional industry is undergoing major changes, and its leaders must adapt to a changing  more...
Preparing to Interview on-line e-learning cbt (computer based)cd rom ...nt, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too much, or asking close-ended questions that tell you little about the candidate. Proper preparation can help you avoid legal troubles as  more...
Conducting an Effective Interview on-line e-learning cbt (computer based)cd rom ...Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively during an interview.  more...
Maintaining an Engaging Organization on-line e-learning cbt (computer based)cd rom ...loyees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course explains how to identify what does and does not motivate employees and introduces tools you can use to assess levels  more...
Embracing Organizational Change on-line e-learning cbt (computer based)cd rom ... It is normal to struggle when changes occur, but the proper coping methods can help you not only survive organizational change, but empower you to take control of your career, recognize new opportunities that come with the change, and propel your career forward. This course covers best practices to help you accepting a new reality when things change, including acknowledgement of the  more...
Resolving Windows 7 Network Connectivity Issues on-line e-learning cbt (computer based)cd rom ...se also provides you with the necessary background on the proper setup of wireless and remote access connections and the key parameters to check if a client is experiencing problems establishing a VPN or DirectAccess connection. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support  more...
CompTIA Server 2009 Server Functions Network Essentials on-line e-learning cbt (computer based)cd rom ...laying a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or providing network security as in the case of a firewall or authentication server. The administrator must be familiar with each of the potential roles and how they  more...
CompTIA Network 2009 Network Addressing on-line e-learning cbt (computer based)cd rom CompTIA Network 2009: Network Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network  more...
CompTIA Network 2009 Troubleshooting the Network on-line e-learning cbt (computer based)cd rom ...ed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools both software and hardware available to troubleshoot network issues will make the task of finding and solving problems that much easier. This course describes basic troubleshooting practices, including the steps for information gathering and documentation, to use  more...
CompTIA Network 2009 Managing Monitoring the Network on-line e-learning cbt (computer based)cd rom ...ey can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all  more...
Advanced Data Management in Excel 2007 on-line e-learning cbt (computer based)cd rom Advanced Data Management in Excel 2007 Microsoft Excel 2007 provides multiple features for organizing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct,  more...
Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting on-line e-learning cbt (computer based)cd rom ...ction quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues, and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller backup and code upgrade. Design and site survey considerations are also covered,  more...
Identity Presence Privacy on-line e-learning cbt (computer based)cd rom Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...
Monitoring Controlling Closing Projects with Project Server 2007 on-line e-learning cbt (computer based)cd rom ...contract closing procedures are implemented to ensure the proper storage or disposal of project information. This course covers how Office Project 2007 and Office Project Web Access 2007 - part of Project Server 2007 - facilitate the monitoring and tracking of tasks, the application of performance metrics by way of status and task reports, and the project closing procedures. This course is one  more...
From Online Training Directory
So You Wanna Be A Poet on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Learn from an expert how to write poetry for profit or pleasure. This course is designed primarily for the novice poet who would like to learn how to profit from poetry. This course guides you on your way to establish yourself as a poet by addressing the necessary details to start your new career. Query letters, tracking submissions with a fail proof system and proper protocol for approaching  more...
Punctuation Brush-up on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...proper use of punctuation. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you brush-up on the vital rules and proper use of the various punctuation  more...
Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) on-line e-learning cbt (computer based)study at homecourseware ...ndeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming techniques, optimization techniques, and some graphics programming (algorithms, some animation). Terms and definitions will be given in as simplest form as possible. A final project will be done to link activities accomplished in the previous weeks. This course will, hopefully,  more...
Understanding Health Insurance: A Guide To Professional Billing & Coding on-line e-learning cbt (computer based)study at homecourseware ...se is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement. You will learn about the different chapters and how they pertain to various parts of the human anatomy.  more...
Legal Research and Writing on-line e-learning cbt (computer based)study at homecourseware ... another person?s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student?s own work Any form of cheating on examinations Altering academic or clinical records Falsifying information for any assignment Partly or wholly completing an assignment for another student or submitting assignments partially or wholly completed by another student.  more...
Manufactured Housing Appraisal/Valuation Course on-line e-learning cbt (computer based)study at homecourseware This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...
An Introduction to Food Handling Safety and Sanitation on-line e-learning cbt (computer based)study at homecourseware An overview of proper food handling while maintaining a high quality environment.  more...
Living Online - IC3 Training Solution on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Living Online. This covers the skills outlined in the Living Online portion of the IC3 certification exam. In it, students will look at how computers affect our daily lives, the relationships among different networks (i.e., computer, telephone, and the Internet), proper "netiquette," and how to keep their  more...
Excel 2000 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course begins by introducing students to the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. As students become more advanced, they will be able to work with records and ranges, sort records, outline and filter lists, and import and export data. This course familiarizes students with the  more...
Excel 2000 Expert on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and filter lists; import and export data; use PivotTables, PivotCharts, and data analysis tools; as well as how to merge and link workbooks. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges; sort, outline, and  more...
Excel 2000 Level 3 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...lter lists, and import and export data. The importance of proper management and password protection is also stressed. Students will learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts, and data analysis tools  more...
Excel 2000 MOUS on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also be able to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. This course familiarizes students with many  more...
Business Writing Basics on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ... want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple guidelines for writing more  more...
Starting and Growing a Business on the Internet on-line e-learning cbt (computer based)study at homecourseware Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...
Computer Security Awareness Training (CSAT) on-line e-learning cbt (computer based) ...event the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC  more...
RCRA and DOT Refresher on-line e-learning cbt (computer based) ...ous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for compliance and enforcement. In addition, this course includes a review of the DOT ™s regulations for shipping hazardous materials, including the Hazardous  more...
Office Ergonomics on-line e-learning cbt (computer based) Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That ™s right, the modern office. Welcome to Office Ergonomics Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In  more...
Personal Protective Equipment on-line e-learning cbt (computer based) One small step for man, one giant leap for mankind. Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.?  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ...ore than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are  more...
Building with the Basics: Grammar and Punctuation on-line e-learning cbt (computer based) ...proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for participants to ?build?  more...
Certified Compliance Inspector of Stormwater (CCIS Certificate) on-line e-learning cbt (computer based) ...s municipal inspectors and jobsite stormwater managers to properly implement, inspect, and maintain a construction site for stormwater compliance. This course can be completed in 2 weeks or less. The student can take longer to adjust to work schedules. Upon completion of the program 2 year access is given to all course content. This certificate is approved by the United States Green Building  more...
Expert Certificate Course in Medical Billing on-line e-learning cbt (computer based) ...to working with the physician or hospital staff to insure proper billing is done. Billers need to know insurance rules and regulations for various insurance plans, Medicare, Medicaid, and third-party payers. This course is designed to help you learn all of the clerical functions that a medical biller performs in order to process the HCFA-1500 form quickly and accurately. It also covers  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based) ...a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms need to keep paperwork and payments flowing. Learning this numeric language puts a new world of employment possibilities at your fingertips. This course offers expertly prepared material that will  more...
Phlebotomy Technician Career Training on-line e-learning cbt (computer based) ... course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on ethics, legalities, medical terminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen collection. Upon completion, students should be able to demonstrate competence  more...
Professional Bar Management Mastery Level Certification on-line e-learning cbt (computer based) ...t a bartender needs, you will not be able to purchase the proper tools. If you don?t know how they work, then you will not know which POS system is best. If a bartender doesn?t show up for work, you cannot fill in. If you don?t know how to bartend, you cannot properly interview and hire your staff of bartenders. The few hours you will spend on learning to bartend will be well worth it.Why will  more...
Spanish Language: Fall Protection (Protecci n contra las ca das) on-line e-learning cbt (computer based) ...d, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Fall Protection (Protecci?n contra las ca?das) This course provides an overview of OSHA  more...
Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec nicas) on-line e-learning cbt (computer based) ...A Hand and Power Tool Standard. Common tool hazards, PPE, proper tool care, selecting right tool and common tool abuse are discussed. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec?nicas) This course provides basic familiarity with OSHA Hand  more...
Spanish Language: Indoor Cranes (Gr as Para Interiores) on-line e-learning cbt (computer based) .... Topics covered are pre-lift preparation and inspection, proper rigging and lifting of load.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Health and Safety - Spanish Language: Indoor Cranes (Gr?as Para Interiores) This course provides an overview of safe  more...
Spanish Language: Respiratory Protection (Protecci n Respiratorio) on-line e-learning cbt (computer based) ... environment. Types of respirators, selection guidelines, proper use, maintenance and inspection procedures are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Respiratory Protection (Protecci?n Respiratorio) This course provides  more...
Spanish Language: Scaffolds (Andamios) on-line e-learning cbt (computer based) ...general Scaffold requirements, components of Scaffold and proper Scaffold inspection prior to use. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Scaffolds (Andamios) This course provides an overview of Scaffolds. Topics covered are general  more...
Speak Smart: - Oral Grammar on-line e-learning cbt (computer based) Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...
Spanish Language: Temporary Barricades (Acordonamiento temporales) on-line e-learning cbt (computer based) ...vides an overview of Temporary Barricades and how through proper use of such barricades, exposure to hazardous situations can be reduced. Topics covered are types of barricades and when to use them, responsibility for barricades and procedure for entry into barricaded areas.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or  more...
Mastering Presentation Skills for the Workplace ... crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support message  more...
From 123-CBT Computer Based Training
Financial Risk Management on-line e-learning cbt (computer based) Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...
Elements of a 360-Degree Performance Review on-line e-learning cbt (computer based) ...n your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree performance review  more...
Lean Strategies on-line e-learning cbt (computer based) ...proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean  more...
Standard Business Etiquette on-line e-learning cbt (computer based) ...proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen  more...
Etiquette at the Business Meeting on-line e-learning cbt (computer based) Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are  more...
Strategic Management Establishing Strategic Focus on-line e-learning cbt (computer based)cd rom ...lementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations.  more...
Strategic Management Developing a Successful Process on-line e-learning cbt (computer based)cd rom ...riate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. Learn To Identify the components of an effective planning document. Apply guidelines to make a strategic plan successful.  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom ...keting mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle.  more...
Process and Function Modeling on-line e-learning cbt (computer based)cd rom Course Overview Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000  more...
Oracle8 Database Administration - Create Databases on-line e-learning cbt (computer based)cd rom ...ictionary view to retrieve information. Identify the properties and benefits of using stored procedures and packages. Plan for the creation of redo log files. Plan for the maintenance of redo log groups. Redo log members. Control files. Identify the process of log switches and checkpoints. Manage tablespaces and data files. C ontent Emphasis  more...
Oracle8 Performance Tuning Managing Memory and Disk I O on-line e-learning cbt (computer based)cd rom ...e DB_BLOCK_BUFFERS initialization parameter. Select the proper clause to obtain the size of each object. Sequence the steps to determine the number of blocks required for objects in the RECYCLE pool. Perform the steps to determine if there have been waits for buffers using the V$SESSION_WAIT view. Perform the steps to enable caching during full table scans using the CACHE clause.  more...
SQL Server 7 0 System Administration - Part 3 on-line e-learning cbt (computer based)cd rom ...rming Backups Duration: 2 - 3 Hour(s) Match the proper full backup frequency with its scenario. Perform the steps necessary to create a full database backup. Identify the scenarios for which differential backup would be appropriate. Perform the steps necessary to create a differential database backup. Identify the features of transaction log backups. Perform the steps  more...
Lotus Domino R5 System Admin Part 7 Security Planning Implementation on-line e-learning cbt (computer based)cd rom ...s for setting server access in the database ACL to ensure proper database replication. Create a role from the workspace. Control access to a form by creating a form Create access list. Control access to a view by creating a view read access list. Unit 4: Document Security Duration: 1 Hour(s) Identify the characteristics of the Readers field in document security. Identify the  more...
Oracle8i Database Admin Create Databases on-line e-learning cbt (computer based)cd rom ...entify the registry entries that have to be specified for proper database functionality. Create a specified password file for a given instance by using the ORADIM80 utility. Create a specified parameter file by editing specific settings in the default init.ora file. Start a specified instance in the NOMOUNT mode by using Oracle SQL*Plus Worksheet. Identify the functionality of the CREATE  more...
Oracle SQL for End Users--Part 2 on-line e-learning cbt (computer based)cd rom ...nit 3: Subqueries Duration: 2 Hour(s) Identify the proper syntax when using a subquery in a SQL statement. Identify the characteristics of the subquery types. Write a single-row subquery to return one row in the WHERE clause of a SELECT statement. Retrieve data that is dependent upon the value of a group function in a single-row subquery. Identify two common errors that occur when  more...
Oracle9i Database Admin Create a Database on-line e-learning cbt (computer based)cd rom ...e design, the registry entries that must be specified for proper database functionality, and create a password file. • Identify the types of parameter files, create a parameter file by editing settings in the init.ora file, and start an instance in the NOMOUNT mode. • Identify the command options of the CREATE DATABASE command, the situations in which it fails, create a database  more...
Interpersonal Communication Effective Communication on-line e-learning cbt (computer based)cd rom ...ssage effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures.  more...
Grammar Skills An Introduction to Basic Grammar on-line e-learning cbt (computer based)cd rom ...vely. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important. To identify rules for  more...
Grammar Skills Writing Effectively on-line e-learning cbt (computer based)cd rom ...vely. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types  more...
Grammar Skills Punctuation Mechanics Spelling on-line e-learning cbt (computer based)cd rom ...vely. In doing so, they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics, synonyms, antonyms, and homonyms, as well as commonly misused and misspelled words. Learn To To identify guidelines for using appropriate words when writing. To identify types of words to avoid when writing.  more...
Advanced Interpersonal Communication Communicating with Co-Workers on-line e-learning cbt (computer based)cd rom ...ting with colleagues. Identify the proper way to respond to a colleague's idea. Take the appropriate steps to apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate tactics to refuse a subordinate's request. Simulation Overview:  more...
Communicating w Difficult People Working with Difficult Employees on-line e-learning cbt (computer based)cd rom ...iques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult personalities. Apply the proper motivational techniques for each personality type. Differentiate between supportive  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom ...aused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify examples of primary  more...
Communicating w Difficult People Communicating with Your Manager on-line e-learning cbt (computer based)cd rom ...ont difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability. Recognize the  more...
Workplace Aggression Defusing Aggressive Situations on-line e-learning cbt (computer based)cd rom ...employee. Offer employees the proper kind of assistance as they adjust after an incident. Audience Managers who want to learn how to handle a violent incident properly. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Essentials of Management Maintaining a Productive Workplace on-line e-learning cbt (computer based)cd rom ...proving productivity. Provide proper support for employees to stay productive. Address common productivity issues. Audience Managers and employees who want to learn how to overcome productivity problems and improve their organization's productivity. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...
Correcting Performance Problems Disciplining Employees on-line e-learning cbt (computer based)cd rom ...r a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as steps to follow when conducting a follow-up meeting with an employee. Learn To Ask questions to determine whether there is sufficient cause to discipline an employee. Gather evidence to  more...
Coaching Building Relationships on-line e-learning cbt (computer based)cd rom ...nicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the correct motivators by assessing the employee's personality profile. Build a trusting relationship with employees by following appropriate guidelines.  more...
Project Management Human Resource Management on-line e-learning cbt (computer based)cd rom ...gers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective team members. Finally, you will learn how to develop and manage a project team, including building team cohesiveness and managing conflict. Learn To: Understand the importance of the Human Resource Management in the project  more...
Managing IT Projects Project Planning Execution on-line e-learning cbt (computer based)cd rom ...as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and acquisition. Identify the critical path from a network diagram.  more...
Business Etiquette Business Functions Travel on-line e-learning cbt (computer based)cd rom ...functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade  more...
Frontline Leadership Preparing to Lead on-line e-learning cbt (computer based)cd rom ...iques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To List the steps a learning organization takes to build a progressive environment. Follow the process for adapting your employees to the learning organizational style.  more...
Scoping the Six Sigma Project on-line e-learning cbt (computer based) ...rack record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's  more...
Program Planning on-line e-learning cbt (computer based) ...is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your  more...
Principles of Marketing - Fundamentals of Marketing on-line e-learning cbt (computer based) Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...
From HAZMAT Plans & Programs, Inc
Cranes & Rigging on-line e-learning cbt (computer based)self directed ...pes of cranes and hoists. 3. Cover the procedures for proper crane inspection and maintenance. 4. Establish the guidelines for proper equipment testing and load rating capacities. 5. Outline the proper procedures for crane operators and co-workers. 6. Outline regulations for load handling and handling equipment. Seating Time: 1 Hour Cranes & Rigging Course Cost: $20. 00  more...
Stormwater Management During Construction self directed ...ed for the Erosion Control Supervisor Responsible for the proper installation, maintenance and inspection of Best Management Practices (BMPs) for the control of erosion and sedimentation at construction sites. LEARNING OBJECTIVES: - Describe the process of erosion and sedimentation - Describe the installation requirements for BMPs for erosion and sediment control - Describe BMPs  more...
DOT Hazardous Materials by Highway Training Overview on-line e-learning cbt (computer based)self directed ...ble of posing an unreasonable risk to health, safety, and property when transported in commerce..." The course also discusses the security plans and proper emergency response needed to reduce risk associated with hazardous material transportation. DOT requires training for everyone who handles, processes and/ or may offer hazardous materials in transportation. Learning Objectives: At the  more...
Personal Protective Equipment for General Industry on-line e-learning cbt (computer based)self directed ...des employers and employees with knowledge concerning the proper selection, care and use of Personal Protective Equipment (PPE). Students will be informed of the OSHA requirements for PPE compliance in the workplace. Learning Objectives: * Describe the role of PPE in controlling exposure to hazards in the workplace. * Identify parts of the body most vulnerable to injury, name  more...
OSHA - 10 Hour Construction Outreach Training Program - Online on-line e-learning cbt (computer based)self directed ...loyees under the OSHA Act - The basic requirements for proper aisle and passageway maintenance - Guidelines for identification and protection of floor opening - To understand the importance of effective egress fire protection program OSHA CARD: A US Department of Labor (OSHA) wallet card showing completion of OSHA 10 Hour Outreach Training for Construction will be mailed to you  more...
DOT HAZMAT General Awareness - Online Training on-line e-learning cbt (computer based)self directed The online DOT HAZMAT General Awareness course is designed to provide you the basic information about hazardous materials and Hazardous Material Regulations (HMR). After completing this course, you will be able to determine the required shipping documents and other necessary requirements of dealing with the hazardous material. Note - The US Department of Transportation (DOT) Regulations 49 CFR  more...
Hazardous Materials by Highway Training Overview on-line e-learning cbt (computer based)self directed ...addition, this online course discusses security plans and proper emergency response to reduce risk associated with hazardous material transportation. Hazardous material, as defined by the US Department of Transportation (DOT) is "...a substance or material that...is capable of posing an unreasonable risk to health, safety, and property when transported in commerce..." The US DOT requires  more...
Walking and Working Surfaces on-line e-learning cbt (computer based)self directed ... - Learn the minimum requirements for dock-boards and proper care and use of portable ladders - Discuss general scaffolding requirements TOPICS COVERED: - Introduction - General Requirements - Guarding Floor and Wall Openings and Holes - Stairs - Ladders - Scaffolds - Summary COST: $20. 00 SEAT TIME: This course has been approved  more...
DOT HAZMAT General Awareness - Online on-line e-learning cbt (computer based)self directed The DOT HAZMAT General Awareness course is designed to provide you the basic information about hazardous materials and Hazardous Material Regulations (HMR). DOT Regulations 49 CFR 172 700, requires training for anyone who handles hazardous materials including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete  more...
General Safety Health Provisions - en Espanol on-line e-learning cbt (computer based)self directed This online Spanish safety course provides an overview of the OSHA standard for General Safety and Health Provisions (OSHA 29 CFR 1926 Subpart C). Topics covered in this course include safety training and education, first aid, fire protection, as well as employee emergency action plans. LEARNING OBJECTIVES: - Know the responsibilities of the employer and employee in the workplace - Know  more...
Cranes and Rigging - en Espanol on-line e-learning cbt (computer based)self directed Course Cost: $20. 00 Course Duration: 1 hour Course Enrollment: http://bit. ly/ 4TFsSG The online Cranes and Rigging Safety course in Spanish is intended for Spanish-speaking construction workers who want to learn more about cranes, derricks, hoists, elevators, and/ or conveyors. Topics include cranes & derricks, helicopters, base-mounted drum hoists, overhead hoists, conveyors, and aerial  more...
From Certified Foreclosure Agent Program
How to Become a Certified HUD Broker 135 on-line e-learning cbt (computer based)computer lab ...properties from the United States Department of Housing and Urban Development (HUD) are always in high demand among buyers because they are typically available for purchase at prices that are far less than market value. It's big business, which real estate professionals can learn to profit from with the proper guidance and instruction on the process. This educational course from the Certified  more...
From Healing Art Forms Institute
Bachelor Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...come an Energetic Spiritual Healer and how to receive the proper training? Our Bachelor Degree in Energetic Spiritual Healing will teach you all of this and more. This program provides you with everything you will need to know to get started from the ground up! You will receive your Bachelor Degree in Energetic Spiritual Healing upon completion of the course. This program is unique and  more...
Master Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...come an Energetic Spiritual Healer and how to receive the proper training? Our Master Degree in Energetic Spiritual Healing will teach you all of this and more. This program provides you with everything you will need to know to get started from the ground up! You will receive your Master Degree in Energetic Spiritual Healing upon completion of the course. This program is unique and like  more...
From Medical Survival Consultants
Basic Respiratory Protection instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar In this online lesson you will learn various types of Occupational Respiratory hazards and the associated health effects. Learn how to control or eliminate respiratory hazards. You will learn about various types of respirators and respiratory protective gear. Learn how to choose the proper respiratory protection, put it on and take it off without exposure as well as responding to respirator  more...
Sexual Harassment Sexual harassment can result in loss of productivity, disruptive work environments, and loss of good employees and managers. In this lesson you will learn the behaviors that might be considered sexual harassment, the proper actions to take if an employee experiences or witnesses sexual harassment, actions an employer can take to prevent sexual harassment, and the actions an employer should take if  more...
Lifting and Transferring Patients Healthcare workers face a high risk of occupational injuries due to frequent lifting and transferring of patients. By using correct methods for lifting and transferring patients, healthcare workers can ensure safety for themselves and for their patients. In this lesson you will learn about the risks involved in lifting and transferring patients, how to plan the movement of patients, and proper  more...
Electrical Safety on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar During this online Program you will learn about various electrical accidents and how to prevent them. We will go over the basic principles involving electricity and the primary hazards associated with those electrical principles. You will learn about control measures and safety based work practices that can help you minimize electrical hazards and the risk that surrounds them. We will also  more...
Hand Safety on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminarcomputer lab This online e-learning program on Hand Safety will cover "what would you do without your hands", How can you save your hands from injury and how you can save yourself from disability. From this lesson you will take away how to recognize the importance of your hands and how they are your tools for everything you do. We will cover the major causes and types of hand injuries and how to prevent them  more...
Confined Space Training - Entry Level or Awareness Level on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directed ...aces with the possibility of bodily injury or entrapment. Proper planning and safety measures can prevent a routine procedure from becoming an emergency for your workplace. This course will assist employers that are required to provide and document annual training to employees who work around hazards as well as reduce workplace injuries. The Confined Space Course is designed for those  more...
Compressed Gas Safety on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminarcomputer lab In this online program we will cover the safe and proper handling of compressed gas cylinders. Topics covered include Cylinder Contents, Transporting and Storing, Installation and use, Operation and leaks.  more...
Excavation Trenching and Shoring Safety on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcomputer lab In this online program we will go over the Key terms of excavation, Trenching and shoring safety. Proper Design and Proper Construction as well as the correct procedures for working in and around excavations.  more...
From 6P International, LLC
NFPA 70E on-line e-learning cbt (computer based) ...proper understanding in the workplace. This course defines the requirements for work practices that workers should use to avoid injury from a release of electrical energy when performing tasks involving electrical power. The specific information in this course enables the student to prevent or minimize exposure to all widely recognized electrical hazards as well as to better understand the  more...
Personal Protective Equipment for General Industry CATEGORY: General Industry COURSE DESCRIPTION: This course will provide the employers and the employees with knowledge concerning the proper selection, care and use of personal protective equipment. They will be informed of the requirements for compliance with OSHA requirements  more...
Personal Protective Equipment on-line e-learning cbt (computer based) CATEGORY: Construction COURSE DESCRIPTION: It is the employersa responsibility to assess the workplace hazards, and if they are present or are likely to be present, and work practice controls alone are not sufficient, then the employer must provide personal protective equipment to the exposed employees. This course gives you a basic understanding about OSHAa s role in prevention and  more...
HAZWOPER First Responder Operations Level ...se and will initiate a response sequence by notifying the proper authorities of the release. Topics include defining hazardous materials, recognizing and identifying the presence of hazardous materials in an emergency, potential outcomes when hazardous materials are involved, use of basic information resources, and individual roles in an emergency situation. Awareness level responders  more...
Stormwater Management During Construction on-line e-learning cbt (computer based) COURSE DESCRIPTION: This course has been developed for the Erosion Control Supervisor Responsible for the proper installation, maintenance and inspection of Best Management Practices (BMPs) for the control of erosion and sedimentation at construction sites.  more...
Working Safely with Hazardous Materials in Health Care on-line e-learning cbt (computer based) ...us materials. Healthcare personnel usually do not receive proper training for using personal protective equipment (PPE) and are not made aware of the decontamination procedures that they must employ in order to handle such patients safely. In this course we will discuss how to identify and know the risks involved with hazardous materials along with the protective measures that must be followed  more...
Child Abuse on-line e-learning cbt (computer based) The Child Abuse course is designed to teach workers how to deal with the many forms of child abuse. By taking and completing this course, healthcare workers will be made aware of how prevalent child abuse is in our society, and will be given the knowledge needed to identify cases of child abuse and take the necessary steps to ensure that cases of child abuse are dealt with and prevented in a  more...
Patient Rights and Confidentiality on-line e-learning cbt (computer based) Every year millions of patients are admitted into various hospitals and healthcare institutions for treatment or care purposes in the United States. Besides the right to treatment, patients possess many other rights. This course gives you a basic knowledge of patientsa rights and confidentiality. It is vital to understand the rights which a patient possesses, why knowledge and proper information  more...
Ergonomics for Office Workers on-line e-learning cbt (computer based) ...in due to the physical office environment. Topics include proper on-the-job stress and strain, Cumulative Trauma Disorder (CTD), work station set, workplace injury and discomfort, choosing and adjusting office equipment, proper light sources and setups, reducing your risk of injury, stretches, potential types of injury, and demonstrates numerous exercises for coping with on-the-job stress and  more...
From Biologix Solutions LLC
Dental Infection Control Course - AZ, CA, IA, MD, MN, ND, NY, WI on-line e-learning cbt (computer based)study at homeself directede-bookcomputer lab Dental Board Approved - 2CE Hours Online Course for Dental Professionals. Course Summary: Identifies the need for dental healthcare professionals to be Knowledgeable about and adhere to scientifically accepted infection control practices. Addresses the transmission of pathogens in dental healthcare settings and includes information about the safe handling of sharps, proper use of personal  more...
From B. F Environmental Consultant Inc
Hazardous Waste Operations and Emergency Response on-line e-learning cbt (computer based)study at homeself directede-bookcomputer lab ...regulations, and are accepted by OSHA as documentation of proper training. Receive your certification with our 24 or 40 hour course, or renew your HAZWOPER certification with our 8 hour refresher. In addition to this course series, we provide other training in construction practices, bloodborne pathogens, works health and saftety, excavations, and more. Workplace safety training is a must  more...
From Software Training Academy, Inc
Using and Developing JavaBeans instructor led trainingon-line e-learning cbt (computer based) ...c analysis and custom information using BeanInfo classes. Property editors and graphical customizers are covered to conclude the module. Throughout, the BDK s BeanBox is used as a testing tool and also as an exemplar of the role a commercial Beans builder tool plays in Beans development. Generated code from the BeanBox is dug up and disassembled in a few cases as a way of investigating the  more...
From Corexcel
Leadership and Management for Entrepreneurs on-line e-learning cbt (computer based)study at homeself directed The online course, Leadership and Management for Entrepreneurs, discusses the challenges entrepreneurs face as they develop and establish successful new ventures. This course explores the key management roles of staffing, controlling and leading, organizing, planning, and their application in entrepreneurial settings. Additionally, this course addresses self-management for the entrepreneur, how a  more...
Introduction to Human Resource Management on-line e-learning cbt (computer based)study at homeself directed The Introduction to Human Resource Management online course covers the many responsibilities of a human resources manager such as: training, appraising, recruiting, interviewing, disciplining, rewarding, and developing the employee. These topics are applicable whether for business or non-profit. Because all managers have HR duties, it is imperative that they understand the key concepts of this  more...
Leading and Managing Change on-line e-learning cbt (computer based)study at homeself directed Change effects many different parts of an organization. Whether implementing a new technology, or dealing with a major shift in the organizations principle focus, managers have a basic role, and that is to effect change. The online course, Leading and Managing Change, looks at the important issues managers deal with in a dynamic environment. This course will teach you to recognize the procedures  more...
From Minutes-Matter LLC
Online Communicable Diseases 6 Hour Certification on-line e-learning cbt (computer based) ...ies to prevent the spread of communicable disease, * Proper diapering procedures, * Proper cleaning and sanitizing procedures, * Proper infant formula prep, * Signs of illness in children, * Care for ill children, * Administering medication in a day care center, * Child care rules as they relate to health and communicable diseases. This course is presented  more...
Online Communicable Diseases 3 Hour Certification on-line e-learning cbt (computer based) ...ies to prevent the spread of communicable disease, * Proper diapering procedures, * Proper cleaning and sanitizing procedures, * Proper infant formula prep, * Signs of illness in children, * Care for ill children, * Administering medication in a day care center, * Child care rules as they relate to health and communicable diseases. This course is presented  more...
From Serebra Learning Corporation
Visual Basic 6 0 Database Access Part I on-line e-learning cbt (computer based) This course provides an introduction to Visual Basic's capabilities relating to database access and manipulation in an online environment. It explains how databases are organized, how information is retrieved and manipulated in databases, and what technologies are available to ensure cross-platform and uniform access to database information. This course describes the fundamentals of viewing  more...
The Territorial Account Sales Approach on-line e-learning cbt (computer based) A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,  more...
Sales Negotiations Negotiation Strategies on-line e-learning cbt (computer based) ...onsidered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when competitors are fighting for your business. You will also learn to use problem-solving techniques to  more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...
Interacting with the Customer on-line e-learning cbt (computer based) ...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification, which is targeted  more...
Call Center Communication Skills on-line e-learning cbt (computer based) Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...
Call Center Telephone Sales on-line e-learning cbt (computer based) How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) ...me-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS)  more...
Customer Service Procedures on-line e-learning cbt (computer based) ...and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to prepare learners interested in the HDI Customer Support Specialist (CSS) Certification, which is targeted to individuals  more...
Initiating a Project and Preparing the Project Plan on-line e-learning cbt (computer based) ...ect integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to  more...
Project Integration Executing and Completing a Project on-line e-learning cbt (computer based) ...ion management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to  more...
Project Management Essentials Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project  more...
Program Planning on-line e-learning cbt (computer based) ...is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your  more...
Effective Feedback for Employees and Colleagues Simulation on-line e-learning cbt (computer based) ...ack is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback is a powerful tool for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how  more...
Essentials of Electronic Communication on-line e-learning cbt (computer based) Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...
Presenting Your Case on-line e-learning cbt (computer based) ... in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a  more...
International Communications Simulation on-line e-learning cbt (computer based) In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing  more...
Elements of a 360-degree Performance Review on-line e-learning cbt (computer based) ...n your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree performance review  more...
Effective Delegation Simulation on-line e-learning cbt (computer based) In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is  more...
Offers Contracts and Organizational Exit HRCI PHR on-line e-learning cbt (computer based) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's  more...
Offers Contracts and Exit from the Organization HRCI PHR on-line e-learning cbt (computer based) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's  more...
Effective Hiring and Interviewing Skills Simulation on-line e-learning cbt (computer based) ...es as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate  more...
Partnering with Your Boss on-line e-learning cbt (computer based) You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...
Using Effective Business Communication on-line e-learning cbt (computer based) Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the  more...
Administrative Functions on-line e-learning cbt (computer based) Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you  more...
Accounting Fundamentals on-line e-learning cbt (computer based) How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting  more...
Accounting for Corporations on-line e-learning cbt (computer based) Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...
Financial Risk Management on-line e-learning cbt (computer based) ...posed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises and examples aimed at teaching various options that significantly reduce  more...
Strategic IT Planning Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will assume the role of Senior IT Manager (north-east region) of Easton National Bank. As a new hire, you will face lingering legacy issues and a senior management staff that is increasingly skeptical of IT value in light of costly expenditures that have yielded little return on investment. This simulation is based on the SkillSoft series "Strategic IT  more...
Defining and Mapping the Six Sigma Process on-line e-learning cbt (computer based) Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a  more...
Scoping the Six Sigma Project on-line e-learning cbt (computer based) ...rack record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's  more...
Taguchi and Quality Improvement on-line e-learning cbt (computer based) Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of  more...
Leadership in Six Sigma on-line e-learning cbt (computer based) ...ization is really ready to take on Six Sigma? What is the proper culture, and can your organization achieve it? And how should the transition be managed? This course examines these crucial issues, as well as providing insight into the organizational responsibilities of Six Sigma participants, and the essential strategic training they will require. Candidates for Black Belt certification;  more...
Lean Strategies on-line e-learning cbt (computer based) ...proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean  more...
Graphic Design Primer on-line e-learning cbt (computer based) This WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to Web design.  more...
GUI Design on-line e-learning cbt (computer based) In this WestNet e-Learning module, you will learn the basics of graphical user interface (GUI) design.  more...
HIPAA Evaluating the Impact of the Privacy Rule on-line e-learning cbt (computer based) Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the  more...
Implementing IT Security and Workplace Safety Measures on-line e-learning cbt (computer based) To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...
Recognizing Safety Procedures Effective Communication and Professional Behavior on-line e-learning cbt (computer based) To recognize the importance of workplace safety and professional workplace behavior The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...
Web Design Authoring and Graphics on-line e-learning cbt (computer based) This WestNet e-Learning module provides an overview of software tools that can streamline the job of building Hypertext Markup Language (HTML) pages. We briefly introduce the concepts of Web design and the basic technologies poised to expand the ways we create HTML pages and outline the most common technical problems associated with Web graphics.  more...
Web Security on-line e-learning cbt (computer based) This WestNet e-Learning module covers Security Considerations, Security Management, and Firewall Considerations. With the increasing number of transactions occurring on the World Wide Web (Web), a logical, thorough security policy is crit-ical to maintaining consistent operations and ensuring quality content. Deciding what type of software services will be allowed on your site and what kind of  more...
Antennas and Accessories on-line e-learning cbt (computer based) In this module, we will discuss the proper methods for installing each kind of antenna. We will explain polarization, coverage patterns, and appropriate uses of antennas. Additionally, we describe the many different items that are used to connect antennas to other wireless LAN hardware.  more...
Troubleshooting Wireless LAN Installations on-line e-learning cbt (computer based) In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.  more...
DOT Security for Shipment of Hazardous Materials on-line e-learning cbt (computer based) ... of hazard they present and must be transported under the proper regulations set out by the DOT. This course examines the DOT's security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course also outlines the basic elements of a  more...
DOT 1 Hazardous Materials Table on-line e-learning cbt (computer based) ...ion to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general awareness or familiarization training. Your employer will provide additional function-specific training. define terms associated with hazardous materials  more...
DOT 2 Packaging and Labeling on-line e-learning cbt (computer based) ...cluding packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list packaging requirements and practices to ensure  more...
DOT 3 Shipping Papers on-line e-learning cbt (computer based) ...ce Table, and general emergency response information. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. list the four components of the basic description of  more...
DOT 4 Loading and Storage on-line e-learning cbt (computer based) ...nloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. interpret the segregation table recognize general guidelines  more...
IATA 1 Hazard Class Identification Classification on-line e-learning cbt (computer based) ... the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...
IATA 2 Marking and Labeling on-line e-learning cbt (computer based) ...port Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...
IATA 3 Packaging on-line e-learning cbt (computer based) This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the  more...
Fire and Explosion Hazards H on-line e-learning cbt (computer based) This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in  more...
Fire Prevention and Safety on-line e-learning cbt (computer based) ...hat actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the chemistry of fire recognize common fire hazards classify types of fires and fire extinguishers identify the general requirements of egress (i.e., exit) standards specify  more...
First Aid--Automated External Defibrillator on-line e-learning cbt (computer based) ...proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom  more...
First Aid--CPR on-line e-learning cbt (computer based) Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should  more...
Food Safety and Handling on-line e-learning cbt (computer based) Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is  more...
Forklift Safety on-line e-learning cbt (computer based) ...kills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize general engineering principles associated with forklift safety identify factors that lead to forklifts tipping over distinguish between safe and unsafe forklift operations describe the differences  more...
Hand and Power Tool Safety on-line e-learning cbt (computer based) A variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this  more...
Hearing Conservation on-line e-learning cbt (computer based) ...omponents of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe the effects of noise on hearing discuss the components of OSHA's Hearing Conservation Program; noise monitoring, hearing tests, training, hearing protection specify  more...
Hazardous Material Management on-line e-learning cbt (computer based) ...proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors  more...
Hydrogen Sulfide on-line e-learning cbt (computer based) This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazardous characteristics of hydrogen sulfide and exposure limits describe equipment and proper detection methods  more...
Ladder and Scaffolding Safety on-line e-learning cbt (computer based) This one-hour course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the types of portable ladders and their  more...
Ladder Safety on-line e-learning cbt (computer based) This course provides information about the safe use of portable and fixed ladders. The intent of the course is to provide the learner with information about the hazards involved with the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify hazards related to  more...
Liquefied Petroleum Gas LPG Safety on-line e-learning cbt (computer based) This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with the intent of the applicable  more...
Material Handling and Storage on-line e-learning cbt (computer based) ...ssociated with handling drums and containers specify the proper handling, transportation, storage, and use of compressed gas cylinders identify hazards associated with handling acetylene, oxygen, or hydrogen specify how to detect leaks recognize materials that may be flammable and/or combustible identify the factors involved in the proper selection, use, and inspection of slings used to  more...
Project Management: Quality Standards on-line e-learning cbt (computer based) This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use  more...
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