From Serebra Learning Corporation
ITIL Financial and Security Management 
...ggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (
ITIL) is the most widely accepted approach to IT service management (
ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT
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Inbound Call Center Technology 
...methods of obtaining this technology, and outlines how to protect your call center through
Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable advantage when few in the call center environment understand the technology they work with. This
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The Support Center Service 
This course is intended to instruct the learner in the
Help Desk Institute's (
HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer
Support Specialist (
CSS) certification
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Data Security Company Information 
This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and
Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees.
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Trade Secrets 
...hat is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the
Uniform Trade Secrets Act (
UTSA), in those states that have adopted it, and by common law principles in
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Attorney-Client Privilege 
...protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between
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Union Awareness 
...declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have the legal right to form unions, and you need a basic understanding of workers' rights, and what rights you have as an employer. It's important to understand why employees form unions, and
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HIPAA Securing Protected Health Information 
...ponsor healthcare insurance plans for employees and share protected health information about employees with organizations covered by the new rules. Employers must protect themselves against liability under the new rules by ensuring the confidentiality, integrity, and availability of electroni The courses in this series cover a variety of subject areas that affect all employees, with an emphasis
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Family Medical Leave Act FMLA 
...aw of the
Family and
Medical Leave Act (
FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this course, you will learn the guidelines of FMLA and how they apply to you. This course will educate you on who is eligible and covered under FMLA, benefits and employer obligations, medical
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Installation of ISA Server 2004 
To demonstrate how to install
ISA Server 2004 and configure web proxy, firewall, and
SecureNAT clients IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
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Access Configuration in ISA Server 2004 
To demonstrate how to enable access to
Internet resources and to configure access to internal resources IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
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Firewall Configuration on ISA Server 2004 
To give an overview of firewall configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
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Caching Configuration on an ISA Server 2004 
To provide an overview of caching configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
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Monitoring and Reporting in ISA Server 2004 
To provide an overview of the monitoring options available in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a
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Implementing IT Security and Workplace Safety Measures 
To protect data and hardware using access control and hardware security and to learn about potential workplace hazards and how to avoid them The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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Legal Ethical Social Global and Taxation Issues 
This
WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a
Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the
Internet. In others, new laws
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Wireless LAN Security 
In this module, we discuss the much-maligned 802.11 specified security solution known as
Wired Equivalent Privacy (
WEP). We explain the various methods that can be used to attack a wireless
LAN to prepare you (as an administrator) to prevent security problems.
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Convergence of Communications 
This
WestNet e-Learning module discusses how wide area network (
WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (
PSTN) and data communications.
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VoIP Services 
This module introduces
VoIP Services. We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing
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VoIP Network Engineering Management and Support 
... and threats, and discuss means we can use to prepare and protect our network from these threats. Since a converged network includes both traditional voice and data services, we discuss encryption, authentication, and security management techniques that apply to both networks. Service levels are important to overall converged network performance and reliability, so we explore
Service Level more...
Fall Protection Awareness 
This one hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize common workplace fall hazards describe fall protection techniques used in general industry identify fall
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Fire and Explosion Hazards H 
... of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the four fire elements define ignitable, flammable, combustible, and oxidizer identify five safety
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Hazardous Material Management 
...emicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define hazardous materials identify the factors that influence how
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Non-Ionizing Radiation Safety 
This course is designed to familiarize learners with the health implications associated with non-ionizing radiation, specifically radio frequency (RF) radiation and measures to protect workers from exposure. Employees who may be exposed to radio frequency (RF) radiation
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Storm Water Pollution Prevention 
...ontact with runoff is the best and most economical way to protect the quality of the nation's waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe common storm water pollutants identify categories covered under National Pollutant Discharge Elimination discuss methods of preventing storm water pollution
Personnel more...
Protecting and Sharing Excel 2007 Workbooks 
..., worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required data, and changes made to workbooks can be tracked, accepted or rejected, and merged. The use of
Excel Services and Microsoft Windows SharePoint Services adds an additional level of collaboration
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Business Contact Manager with Outlook 2007 
Microsoft
Outlook 2007 with
Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing
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Advanced Data Manipulation Features in Word 2007 
...data sources, and
Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is also improved and simplified in Word 2007, enabling users to merge content into letters, e-mail messages, envelopes, and labels very easily.The course demonstrates
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Norton AntiVirus 2005 
...d benefits of
Norton AntiVirus 2005. You will learn about protecting your computer from viruses, worms, and
Trojan Horses. In addition, you will learn about various options that can be specified to detect viruses and other potential risks in the instant messenger attachments, email messages,
Internet downloads, and other files. The course is intended for computer users with some computer
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McAfee Privacy Service v7 0 2005 
This course will enable a computer user to use
McAfee? Privacy
Service? to prevent online identity theft, stop accidental transmission of private data, filter offensive online content,
Web sites, and newsgroups including pop-ups, ads, and
Web-bugs, set parental controls, and log sites surfed by children. This course is intended for PC owners with a good understanding of
PCs and a need to protect
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Enhancing and Securing Data 
The
Enhancing and
Securing Data WBT is the fourth course in the
Office XP:
Excel 2002 curriculum, which familiarizes users with the advanced features of Excel 2002, that can make their worksheet data more presentable and comprehensible. These features include the use of drawing objects and pictures, and different types of charts. Additionally, this course takes the user through the tasks involved
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Microsoft Word 2000 Advanced 
This highly interactive
CBT contains six units that cover advanced
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based
Pre- more...
Microsoft Access 2000 Advanced 
This highly interactive
CBT contains five units that cover advanced
Access 2000 skills. Through step by step instruction with realistic simulation, students learn how to manage objects, create macros, graphical reports, understand modules, and maintain a database. People wishing to learn the advanced features of Access 2000.
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Securing Your PC 
...th an overview of various threats to home
PCs and ways to protect them. The course will cover concepts such as hackers, viruses,
Trojan horses,
Spyware,
Phishing, spam, worms,
Adware, and cookies. This course will also provide the learner with measures to prevent virus infections, spam, and Spyware. Guidelines regarding maintaining privacy and guarding children online will be covered as well.
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Roxio Easy Media Creator 7 
This course will introduce the
Easy Media Creator 7 software, and its features and benefits. The course will cover copying and creating of both
CDs and
DVDs. It will also include converting audio from
LPs and tapes and burning to CD. It will also include backing up data on CDs and DVDs. A computer user who has some computer experience, but has never used or has limited use of CD/
DVD authoring
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Paint Shop Photo Album 5 
This course will provide users with an overview of the features of
Paint Shop Photo Album and how to import photos from a camera, card reader, and scanner. In addition, this course will also cover methods to organize, protect, fix, and enhance photos. Finally, the course will cover how to create a project using photos and methods to share your photos. This course is intended for computer users who
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i-Net+ Part 4: Security and Business Concepts 


This is the final course in a four part series that presents students with an overview of
Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing
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MS Office 2000: Word for Experts I 


This course teaches the student how to organize
Word documents using features such as table of contents, cross-referencing, and indexes. The course also teaches the student how to modify and protect documents.
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i-Net+ Part 4: Security and Business Concepts 
This is the final course in a four part series that presents students with an overview of
Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses restrict and control access conduct auditing and handle encryption. E-business and e-commerce concepts and models managing transactions and instruction on language and marketing
more...
From 123-CBT Computer Based Training
Brand Management Developing a Brand Strategy 

...n a situation, identify the action that is being taken to protect a brand. Create a brand vision. Create a sub-brand. Given a scenario, analyze why your new product failed. Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret
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Competitive Intelligence Analysis Dissemination 

...ing CI results, various methods of counterintelligence to protect an organization's information, and the steps for protecting an organization's information from its competitors. Learn To Use the guidelines for performing ethical competitive intelligence. Identify four criteria that competitive intelligence should meet.
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Word 2000 Expert User 

... from the subsequent pages. Set
AutoCorrect exceptions. Protect a document by applying security options. Create a master document. Attach a subdocument to a master document. Manage subdocuments within a master document. Route a document to another person. Customize a document template. Create a style within a document. Edit the selected style in a document. Identify the appropriate
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Paint Shop Photo Album 5 

...ddition, this course will also cover methods to organize, protect, fix, and enhance photos. Finally, the course will cover how to create a project using photos and methods to share your photos.
Learn To:
Identify elements of the
Paint Shop Photo Album main window.
Identify options for importing photos into Paint Shop Photo Album.
Manage folders in Paint Shop Photo Album.
Add
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CompTIA Server 2005 Server Maintenance Security 

...ues used in servers.
Identify the types of devices that protect equipment from electrical irregularities.
Identify the key aspects of change management.
Unit 2:
Security
Identify the key aspects of securing a physical site.
Identify the types of access control systems.
Identify the key aspects of securing backup tapes.
Identify the key aspects of documenting security measures.
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Windows 2000 Network--Designing Security Part 1 Sec Planning 

...2000 Active
Directory with the threats against which they protect a network in a specified situation. Match the authentication protocols with the situations in which they are used. Match the
Windows 2000 access control features with the situations in which they provide security. Match the Windows 2000 encryption technologies with the situations in which they provide security. Unit 2:
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Windows 2000 Network--Designing Security Part 1 Sec Planning 

...2000 Active
Directory with the threats against which they protect a network in a specified situation. Match the authentication protocols with the situations in which they are used. Match the
Windows 2000 access control features with the situations in which they provide security. Match the Windows 2000 encryption technologies with the situations in which they provide security. Unit 2:
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i-Net Part 4 Security Business Concepts 

... course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing considerations and legal issues are also covered. Learn To: o
Identify features of data security. o
Match types of intrusion
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Sexual Harassment Preventing Sexual Harassment Claims 

... Identify the actions organizations can take to protect themselves from sexual harassment claims. Identify the elements of an effective sexual harassment policy. Identify how an organization can ensure that managers take responsibility for preventing sexual harassment. Identify the criteria that an
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Human Resource Law Understanding Privacy Rights 

...cations. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their definitions. Apply privacy protection steps in the workplace. Identify the actions an
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Essentials of Management Negotiating Skills 

In "
Essentials of
Management:
Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other
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Web Site Security Internet Intranet Management Policies 

...rategies and
Tactics
Identify the safeguards used to protect against
UNC threats.
Identify the software tools that pose potential threats.
Identify the safeguards used to protect against source routing threats.
Identify the safeguards used to protect against threats to services.
Identify the safeguards used to protect against threats to shares.
Identify the safeguard used to
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Designing a MS Exchange Server 2003 Organization Infrastructure 

...types and their characteristics.
Identify guidelines to protect an organization from security risks.
Identify guidelines for enhancing security using
IIS.
Audience:
This series is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical locations, mixed-client connection protocols, and wireless and
Internet more...