Instructor Led Proven Training

Professional Customer Service Skills ...on to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Human ResourceTraining and Development Management ...The Organisation And Program Participants; And a High Proven Returns On Investment In The Action Learning Programa . a Action Research a Process Management a Assessment Centres a TNA 2000 a Techniques of TNA a Sources of Information for Training Needs Analysis (TNA) a Strategic Plans a Tactical Plans a Operational Plans a Strategic Operational Review a  more...

Training Needs Analysis Determining Training Needs ...anisation And Program Participants; And xvii) High Proven Returns On Investment In The Action Learning Programa . c) Action Research d) Process Management e) Assessment Centres f) TNA 2000 g) Techniques of TNA - Sources of Information for Training Needs Analysis (TNA) a) Strategic Plans b) Tactical Plans c) Operational  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return ...nisation And Program Participants; And xvii) High Proven Returns On Investment In The Action Learning Programa . c) Action Research d) Process Management e) Assessment Centres f) TNA 2000 g) Techniques of TNA - Sources of Information for Training Needs Analysis (TNA) a) Strategic Plans b) Tactical Plans c) Operational  more...

MSc Human Resource Training and Development Management ...The Organisation And Program Participants; And - High Proven Returns On Investment In The Action Learning Program. - Action Research - Process Management - Assessment Centres - TNA 2000 - Techniques of TNA - Sources of Information for Training Needs Analysis (TNA) - Strategic Plans - Tactical Plans - Operational Plans - Strategic Operational Review - Human  more...

DEEPWATER WELL ENGINEERING 26 30 March 2012 Kuala Lumpur Malaysia ...m this training course, you will have access to potential proven solutions to the problems facing todaya ™s deepwater personnel, you will be able to maximise drilling safety, efficiency and hydrocarbon production whilst, at the same time, minimising cost and risk on these highly expensive and potentially very difficult wells. Case histories referencing both successes and failures are  more...

DEEPWATER WELL ENGINEERING 21 25 March 2011 Kuala Lumpur This 5 day training course examines the difficulties, challenges facing todaya ™s deepwater drilling programme designers and personnel where wells are being drilled in increasingly difficult downhole and environmental conditions. Ever increasing cost and legislation further contribute to design and operational pressures. From this training course, you will have access to potential proven  more...

Enhanced Oil Recovery EOR Reservoir Engineering Aspects of CO2 Flooding -13 17 December 2010 Kuala Lumpur Malaysia Oil reservoirs mature and ultimately reach the limit of their economical productivity under primary management strategies. In order to extend the production life of such reservoirs, already proven improved and enhanced oil recovery techniques have to be considered. Carbon Dioxide (CO2) injection emerged as one of the most feasible process from both physical and economic aspects. This  more...

Stuck Pipe Prevention Fishing 22nd - 26th November 2010 This 2 day course focuses upon how fishing can be a success first time. To maximise their learning, delegates work through actual fishing case histories and follow proven procedures and methodologies. Presentation material is through the use of the Fishing Handbook, PowerPoint, case histories, videos and digital film.  more...

Recipe for Success ...put any team through a memorable experience thata ™s proven to enrich their working relationships and their ability to work as a team under pressure. Teams will work under the guidance of our head chef from an expatriate cooking school to make a complete meal. The Chef will provide hands-on supervision to ensure teams learn useful techniques, have lots of fun, and work as a team to  more...

MS Word Level 1 ...ts for printing and future retrieval. Microsoft Word is a proven and powerful word processing application. This course is the first in a series of three Microsoft Word courses. It will provide you with the basic concepts required to produce common business documents as well as give you the opportunity to apply them. You will create basic documents using Microsoft Word. Upon successful  more...

Vendor Management ...ance driving you crazy? In this 1-Day course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators  more...

Value Analysis This 1-day program provides an overview of the opportunities found when using value analysis techniques. These opportunities pertain to both products and services and require cross-functional company involvement and supplier cooperation. The techniques can also be applied to improve supply chain processes and internal processes. Participants will use a proven tool and apply the tool to a case  more...

Medicaid and Elder Law: Representing Clients in a New Legal Landscape ...proven strategies for navigating the Medicaid maze. /strong Discover how to protect your clients' assets and provide the high-quality services they're looking for. To properly advise our increasing elder population, it's essential that you know the fundamentals of Medicaid and elder planning. Attend this vital seminar and explore the complexities of Medicaid eligibility, discover the latest  more...

Employee vs. Independent Contractor ...e you stay current and stay out of trouble. You will hear proven techniques for getting results - and getting ahead. Benefits for You - Get up-to-date on recent case law - Avoid the consequences of misclassification - Equip yourself to handle federal tax issues relating to a workers' status - Tips on how to determine who is an independent contractor This seminar is designed for controllers,  more...

Property Tax ...e you stay current and stay out of trouble. You will hear proven techniques for getting results - and getting ahead. Benefits for You - Grasp the key essentials of litigating a property tax appeal - Take the headaches out of handling appraisals in the tax process - Hear about the latest trends in Ohio real estate taxes - Revamp how you approach property tax issues for real property and  more...

Understanding the Current CGL Policy ...e you stay current and stay out of trouble. You will hear proven techniques for getting results - and getting ahead. Benefits for You - Determine who can be insureds or additional insureds - Stay up-to-date on recent trends and case law developments - Navigate the policy conditions you need to know - Manage the duty to defend in the real world This seminar is designed for attorneys, risk  more...

Mitigation of Damage to Structures Adjacent to Construction Sites in Urban Environments ...e you stay current and stay out of trouble. You will hear proven techniques for getting results - and getting the job done with minimal risk. Register now! Benefits for You - Avoid - or mitigate - common problems related to adjacent structures in urban construction - No-nonsense tips on identifying and minimizing risks - Discover how to effectively manage stop work orders - Learn from valuable  more...

Philippine Team Building Seminars - Positive Attitude The Key to Peak Performance ... seminar, will provide you with practical tips, tools and proven interpersonal skills that will enable you and your team members to function at peak performance. You will laugh, cry and think and come away with powerful new strategies and a renewed sense of energy and motivation. As a result your team will achieve improved morale, increased performance and higher productivity. --- So Jef  more...

Special Needs Trusts: Planning for the Disabled and Elderly ...proven strategies for planning for the disabled and elderly. /strong Families with a loved one with special needs face many difficult decisions. The family often wants to take care of the disabled individual financially but is faced with the possibility that the disabled family member may lose his or her public benefits. In some cases, a disabled or elderly person may receive assets through a  more...

Civil Procedure: A View From the Bench Benefits strong Anticipate problems and think on your feet - tackle civil procedure challenges easily. /strong Wouldn't it be great to know - the next time you're at the courthouse - what the judges are looking for? Or, just as important, what they are NOT looking for? Attend this seminar and get the information you'll need to succeed the next time you're in court. You'll hear from the decision  more...

Employee vs. Independent Contractor: Making the Distinction ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results - and getting ahead. Benefits for You - Grasp the key essentials of the Employee Classification Act - Avoid the consequences of misclassification - Equip yourself to handle federal tax issues relating to a worker's status - Tips on how to create and strengthen independent contractor status This  more...

Groundwater Wells, Rights and Uses ...handle every challenge you face. Benefits for You - Hear proven strategies on water well design and site selection - Tips on complying with the Arizona Department of Water Resources' rules - Find out what you need to know about well sharing agreements - Learn the latest sustainability methodologies - Get up to speed on recent developments regarding the subflow zones This seminar is designed  more...

Basics of Colorado Water Law ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results - and getting ahead. Benefits for You - Get a one-of-a-kind briefing on groundwater - Grasp the key essentials of administering, managing and regulating water - Find out what you need to know about the change, sale and transfer of water rights - Equip yourself to handle water quality issues -  more...

Collection Law: The Good, the Bad and the Profitable What you don't know can hurt you - stay updated on collection law. Attend this enlightening seminar and stay abreast of the latest issues relating to collection law in Saskatchewan. You'll gain a clear understanding of the legal process in getting from debt to judgment. Our seasoned professionals will provide practical answers to help you succeed - no matter what challenges arise. Don't miss this  more...

Using OCIPs and CCIPs Increase your project efficiency and profitability - learn the intricacies of OCIPs and CCIPs. Increasingly, owners and contractors are turning to OCIPs and CCIPs to insure some or all parties to a construction project. Whether you're the sponsor of a program or an enrolled party in someone else's program, this seminar will help you navigate the complexities of contract language, bid credits,  more...

Collecting Construction Payments Yes, you can collect your payments without fear! What every construction professional needs to know. Attend this enlightening seminar and stay abreast of the latest issues relating to collecting construction payments. Our seasoned professionals will provide practical answers to your most pressing questions about extras and changes. You'll get an inside look at how to respond to confusing issues  more...

Breaking Down the Short Trial Program ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results - and getting ahead. Benefits for You - Hear the commissioner's perspective on short trial procedures - Ease your worries concerning motion practice - Find out what you need to know about the admission of expert witness testimony - Skillfully maneuver through pretrial and post-trial procedures -  more...

Low-Impact Development and Storm Water Management Do you have the latest and most effective strategies for low-impact development? Attend this enlightening seminar and stay abreast of the latest issues relating to low-impact development and storm water management. Our seasoned professionals will provide practical answers to your most pressing questions about land use trends that impact water quality. You'll get an inside look at how to respond  more...

Historic Preservation: Easements, Tax Incentives and Other Considerations ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results - and getting ahead. Benefits for You - Tips on using the tax credit program as a design and planning tool - Ease your worries concerning historic preservation easements - Guidance on navigating the New York City Landmarks Commission's application process - No-nonsense strategies for staying in  more...

Gaming Law ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results - and getting ahead. Benefits for You - Skillfully maneuver through gaming licensing requirements - Ease your worries concerning local zoning and licensing requirements for gaming establishments - Delve deeper into gaming compliance issues - Properly handle important regulatory issues for restricted  more...

Workplace Privacy and Human Rights ...ure you stay current and stay out of trouble. You'll hear proven techniques for handling any privacy and human rights issues you encounter. Sign up today! Benefits for You - Tips on balancing your employees' privacy against your company's need to know - Discover when you can - and should - implement a drug and alcohol policy and testing in your workplace - Expand your radar to account for  more...

Tax Issues for Technology Companies ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results - and getting ahead. Benefits for You - Revamp how you approach state and local tax nexus questions - Tips on designing incentive, retention and severance plans for companies in bankruptcy - Ease your worries concerning intellectual property licensing taxes - Delve deeper into the state and local  more...

Top Techniques for Working With Children Who Have Sensory Dysfunction ...ure you stay current and stay out of trouble. You'll hear proven techniques for getting results. Benefits for You - Explore new techniques in treating sensory disorders - Learn the ABCs of behavior - antecedent, behavior and consequence - Get an inside glimpse at a developmental, relationship-based approach to understanding sensory dysfunction - Understand psychiatric interventions for  more...

Remedies to the Top Mistakes Committed by IEP and Section 504 Teams Best Practices for IEP Teams - Anticipate problems and think on your feet tackle IEP challenges easily. Attend this enlightening seminar and stay abreast of the latest issues relating to identifying children with disabilities under Section 504. Our seasoned professionals will provide advice on how to best communicate with parents of students with special needs. You ll get an inside look at how  more...

How To Write A Response-Producing Sales Letter ...econference will arm you and your business with powerful, proven pointers for making every letter you write more readable, more effective, more profitable. Among the many valuable takeaways from this session, you ll learn (1) Rules for writing copy that gets read and responded to (2) How long your sales letter should be in order to optimize response (3) What you must do to become your  more...

A Practical Approach to Developing a Wellness Program ...Approach to Developing a Wellness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and adopt  more...

Motion Law From Basic to Advanced Procedures Discover how to navigate the minefields of motion law with ease. Attend this enlightening seminar and stay abreast of the latest issues relating to major motions and legal research. Our seasoned professionals will provide practical answers to your most pressing questions about preparing for an appeal. You ll get an inside look at how to respond to confusing issues surrounding ethics and  more...

Top 9 Issues in Insurance Coverage ...ure you stay current and stay out of trouble. You ll hear proven techniques for getting results and getting ahead. Benefits for You Hear an in-depth discussion of hurricane and flood insurance after Katrina Find out what you need to know about attorney fees after a coverage case Get expert advice on assignment of insurance policies Determine if an insurer can recover defense costs  more...

How to Improve your Project Success Rate ...or doing this is available to your management team today. Proven techniques are available to ensure that every project is a good investment, appropriate resources are committed, the work is properly planned and executed and management is fully informed of accurate status throughout. This management workshop explains how it can be done. It presents specific steps that your organization can take  more...

Project Management for the Business Manager ...very business manager must know. All topics include field-proven best practices that are effective in any project setting. Participants learn how to structure a project, establish and manage scope, create an effective schedule, identify and manage risks, control costs and more. The format is truly multimodal, with a mixture of exercises, group discussions and lecture. Whether new to Project  more...

The Core of Project Management Scope, Time, Cost and Delivery ...rse extends PMBOK ® concepts with supplemental, field-proven best practices that are effective in any project setting. Students are shown how to establish project control through careful scope definition and management, led through development of a detail budget, shown how to build a resource-loaded schedule that supports accurate status and forecasting, and brought through an exercise in  more...

Foundation in Project Management ...OK ® concepts, all topics are supplemented with field-proven best practices that are effective in any project setting. Students learn how to structure a project, establish and manage scope, create an effective schedule, identify and manage risk, control costs, deliver meaningful status reports and more. The format is truly multimodal, with a mixture of exercises, simulations, group  more...

Project Management for Technical Professionals ...OK ® concepts, all topics are supplemented with field-proven best practices that are effective in any project setting. Students learn how to structure a project, establish and manage scope, create an effective schedule, identify and manage risk, control costs, deliver meaningful status reports and more. The format is truly multimodal, with a mixture of exercises, group discussions,  more...

Effective Project Management ...rse extends PMBOK ® concepts with supplemental, field-proven best practices that are effective in any project setting. Students are shown how to write a convincing project charter, establish project control through careful scope definition and management, track exact status through a resource-loaded schedule, eliminate issues through risk management, forecast and control costs, promote  more...

Project Management Fundamentals (project managment) ...rse extends PMBOK ® concepts with supplemental, field-proven best practices that are effective in any project. Students are shown how to write a convincing project charter, establish project control through careful scope definition and management, report status, eliminate issues through risk management, control costs, promote great communication and much more. The format includes a mixture  more...

Project Management Overview for Managers ...very business manager must know. All topics include field-proven best practices that are effective in any project setting. Participants are shown how to structure a project, establish and manage scope, create an effective schedule, identify and manage risks, control costs, manage to the triple constraint and more. The format includes a mixture of group discussions, exercises and lecture.  more...

Word 2002 XP- Level 1 ...ts for printing and future retrieval. Microsoft Word is a proven and powerful word processing application. This course is the first in a series of three Microsoft Word courses. It will provide you with the basic concepts required to produce common business documents as well as give you the opportunity to apply them. You can get a complete list of other Desktop Application Software classes at  more...

How to Manage Generation X Employees (leadership development) Examine Generation X; who are they, what makes them that way, and the challenges and benefits they have brought to the forefront of today's workplace. Learn proven strategies on how to get along with others at work who have a different view of and approach to work-life. Techniques on managing and motivating Generation X-ers are included. You can get a complete list of other Leadership  more...

WebLogic Server 8.1 Performance Tuning ...tion environments. Properly re-factoring applications has proven critical to improve performances in most cases. This training will also emphasize whenever possible on the differences with WebLogic 9, and on the evolution of several critical J2EE technologies and how they will change the landscape of J2EE applications (EJB 3. 0, SOA, etc). You can get a complete list of other weblogic  more...

J2EE Design Patterns (OOAD) ...he use of patterns, best practices, design strategies and proven solutions for designing web applications that incorporate JSPs, Servlets, EJBs, JMS and JDBC components. This seminar will focus on the J2EE Patterns Catalog and design strategies that can be utilized to incorporate them. Each of the patterns for the Presentation, Business and Integration tiers will be extensively investigated  more...

J2EE Design Patterns ...he use of patterns, best practices, design strategies and proven solutions for designing web applications that incorporate JSPs, Servlets, EJBs, JMS and JDBC components. This seminar will focus on the J2EE Patterns Catalog and design strategies that can be utilized to incorporate them. Each of the patterns for the Presentation, Business and Integration tiers will be extensively investigated  more...

How to Manage Generation X Employees Examine Generation X; who are they, what makes them that way, and the challenges and benefits they have brought to the forefront of today's workplace. Learn proven strategies on how to get along with others at work who have a different view of and approach to work-life. Techniques on managing and motivating Generation X-ers are included. You can get a complete list of other New Manager  more...

CERTIFIED PENETRATION TESTING SPECIALIST ...proven hands-on Penetration Testing methodologies as utilized by our international group of vulnerability consultants. Mile2 trainers keep abreast of their expertise by practicing what they teach because we believe that an equal emphasis on theoretical and real world experience is essential for effective knowledge transfer to you, the student. The CPTS presents information on the latest  more...

Master Sales Negotiator Self Learning Program (sales performance) The Master Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession  more...

Master Sales Negotiator Self Learning Program The Master Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession  more...

Enterprise Architecture Governance Enterprise Architecture (EA) offers a compelling solution to aligning business processes, information architecture, and organizational structure with strategic enterprise goals. In the absence of governance, however, the potential of EA can be quickly overrun by the associated implementation costs. Additionally, there is a high risk of interrupting mission-critical systems and processes while  more...

Service-Oriented Analysis This course is a 2-day curriculum that focuses on how an organization moving to Service Orientation can identify effective business Services. Exercises in each section of the course demonstrate techniques to identify candidate services, then organize them to achieve real business goals. The properties of well-defined services are explored, and emphasis is placed on identifying the responsibility  more...