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From WebSpanish
Learn Spanish Online Beginners Level
    ...ners Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet.
Its objectives are:
That students develop basic competence in oral and written comprehension and expression of the Spanish language.
That students learn the Spanish language within the contemporary cultural context.
That students master both more...Learn Spanish Online Upper Basic Level
...asic Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet.
Its objectives are:
That students develop upper basic competence in oral and written comprehension and expression of the Spanish language.
That students learn the Spanish language within the contemporary cultural context.
That students master both more...Learn Spanish Online Intermediate Level
...iate Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet.
Its objectives are:
That students develop intermediate competence in oral and written comprehension and expression of the Spanish language.
That students learn the Spanish language within the contemporary cultural context.
That students master both more...Learn Spanish Online Upper Intermediate Level
...iate Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet.
Its objectives are:
That students develop upper intermediate competence in oral and written comprehension and expression of the Spanish language.
That students learn the Spanish language within the contemporary cultural context.
That students more...Learn Spanish Online Advanced Level
...nced Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet.
Its objectives are:
That students develop an advanced level of competence in oral and written comprehension and expression of the Spanish language.
That students learn the Spanish language within the contemporary cultural context.
That students more...
From LearningMeasure.com
Introduction to the Spectrum Analyzer
This is an introductory course on the spectrum analyzer.
This course covers the basic block diagram and some of the basic controls that can be found on spectrum analyzers. It does not cover basic measurements that can be made with the spectrum analyzer, that is being reserved for follow-on courses. The intent of this course is to provide basic familiarity to this versatile tool. The basic block more...
From Online Training Directory
Providing Effective Feedback
 ...Course description -- Many people have good intentions to provide helpful feedback, but dona t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their more...Religions of the World - Judaism
This course is designed to provide you with a study of one of the oldest religions in the world - Judaism. It will bring the leading scholars and theologians of Judiasm in America right to you desktop computer through streaming media 24 hours a day, 7 days a week. more...Market Leadership in an E-Commerce Age
This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. more...Administering Microsoft SQL Server 2000 SQL
This course will provide student with the knowledge and skills required to install, manage and administer Microsoft SQL Server 2000 (SQL) databases. more...An Introduction to Linux A Workshop Approach
This Web-based course provide users with a hands-on introduction to the Linux operating system. more...Applying Leadership Basics
...provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and more...How To Master Staying Positive
Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time more...How To Master Team Building
Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET more...OSHA 8-Hour Hazwoper Refresher
...provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make more...Laboratory Audit Essentials
...mpling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory audit ensures that the laboratory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending on how much time you can more...Introduction to Medical Transcription
The course is designed to provide an overview of typical medical transcription skills and training aptitude, so that a potential "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. more...Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition
Designed to provide the necessary knowledge and skills a Medical Transcription student needs to become certified as a qualified professional. This course is recommended for students who wish to work in a medical office. See course description for course fees. Set for a 6 month completion schedule. more...Complete course in Professional Medical Transcription using MIME method of instruction Professional Edition
This course utilizes proven methods that provide the student with the necessary knowledge and skills to immediately start working either from home or on-site as a qualified MT professional. Twice as much dictation over Student Edition and additional MT modules. 12 month completion schedule. See course outline for additional course material fees. more...Interviewing Skills for Job Candidates
...-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the best offer if you are selected. IMPORTANT NOTE: INTERNET more...Personal Financial Planning
Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting more...Office 97 Introduction
This course is designed to familiarize users with key introductory features of Microsoft Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 98. This course will provide students with the basic elements of these applications so they can establish some beginning skills. more...
From LearningMeasure.com
Anechoic Chamber, Near-Field, and Outdoor Ranges
The purpose of this course is to provide a short survey of the various types of antenna test ranges that exist, as well as some information on some of the advantages and pitfalls of each. This is not a particularly technical course, but it serves as a basic introduction of the more advanced courses to follow this one. Some of the safety issues and operational problems of these chambers will also more...
From Online Training Directory
Administering Microsoft SQL Server 2000 (SQL)
This course will provide student with the knowledge and skills required to install, manage and administer Microsoft SQL Server 2000 (SQL) databases. more...Teaching Math: An Individual Thing
Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics. more...
From Serebra Learning Corporation
Safety Sense Series: Keeping Yourself Safe
XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe more...Safety Sense Series: Safety Standards and Systems
XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe more...Safety Sense Series: The Safety Authorities
XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe more...Safety Sense Series: Improving Safety Performance
XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe more...Customer Service : Who are your Customers?
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...Phone Skills : Preparing for a Call
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and appointment book up to date. more...Phone Skills : Transferring Calls
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on dealing with protective secretaries and more...Phone Skills : Ending a Call and Following Up
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. Leaving a good impression is as important as making initial contact. This course covers the tactics you can use to steer a call to the conclusion you've planned. It also shows you how important it is to keep your records and appointment book up to date. more...Phone Skills : Taking and Leaving Phone Messages
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. more...Phone Skills : Giving & Getting Information by Phone
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information well. It more...Phone Skills : Negotiating on the Phone
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well for concluding negotiations on the phone. It will help you stay in control and get results when you're negotiating, through effective preparation and good communication skills. It will help you more...Phone Skills : Cold Calling & Selling by Phone
In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're cold calling or selling over the phone, through effective preparation and good more...Phone Skills : Handling Angry Callers
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and reduce your stress levels when you're dealing with angry callers over the phone, through effective communication skills. You can explore how to make your more...Phone Skills : Making Difficult Calls
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you stay in control and get results when you're making those difficult calls - through effective preparation and good communication skills. It explores some general tips and hints more...Phone Skills : Essential Phone Communication Skills
... communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you to prepare for phone calls both physically and mentally by polishing your telephone persona, relaxing and focusing on success. It emphasises the importance of active listening, more...Caring For Your Customers
Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in more...Linux Administration Part 3: Networking and Security
The fifth and final course in the Linux Essentials series covers how to create network connections and provide network services. It begins by examining basic protocols and how to create LAN and WAN connections. The course then introduces routing before dealing with a number of network services. These services include NFS, DNS, NIS, DHCP, and basic security. more...The Eurocamp Case Study 1: Overview
...s them to Eurocamp, a UK-based travel company. It will: Provide you with an overview of some of the key concepts required to develop an understanding of an organisation's financial strategy Examine how financial strategy contributes to competitive advantage and overall corporate strategic planning Look at the importance of understanding and distinguishing between financial and business more...Cisco Designing Networks Part 1: Internetworking Analysis
This first course in the DCN curriculum should provide the learner with a brief overview of the internetworking technologies and devices that they must understand to begin designing Cisco networks. It should also discuss the theories and processes for identifying the networking needs of the customer. more...Cisco Building Scalable Networks Part 1 - Advanced Routing Principles
...le more review than others. This first part of the course provides a refresher for those students who need to be brought up to the same level as the more experienced students. The material for this part of the course is expected to be drawn from chapters 2 and 3 of the ILT. This first course in the BSCN curriculum should provide the learner with a brief overview of routing principles. The more...Employee Performance: Providing Feedback
Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. more...Excellence in Service: Providing Superior Customer Service
In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints. more...Excellence in Service: Working with Upset Customers
In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress. more...Excellence in Service: Communicating with Your Customers
In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively more...Excellence in Service: Creating Customer Loyalty
In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them. more...The Professional Teller: Providing Customer Service
The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and more...Financial Management: Understanding Financial Statements
In Financial Management: Understanding Financial Statements, participants develop an in-depth understanding of the purpose and uses of each of four financial statements-the income statement, the balance sheet, the cash flow statement, and the statement of stockholders' equity-and practice preparing and interpreting each of these tools. more...Oracle Applications Release 11i: FlexFields
...w segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of FlexFields and their various uses, components, and benefits. In this course, the learner gains practical experience in defining value sets, key FlexFields, and descriptive FlexFields. The learner also gains knowledge about the more...Supporting Microsoft Windows NT 4.0 Cluster Server - Part 1
This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. more...Supporting Microsoft Windows NT 4.0 Cluster Server - Part 2
This course is the second part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. more...Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 1
This course is the first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 2
This course is the second part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 3
This course is the third part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 4
This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...Solutions Development Discipline - Part 2
This course is the second part of a three part series for IT Professionals. This series will discuss Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for MultiThreaded development that emphasizes reusability and distribution. more...Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS
...provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to configure, manage, and monitor DHCP servers; troubleshoot DHCP more...Microsoft Windows 2000 Network Infrastructure Administration Part 2: Remote Access
...This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for establishing a remote more...Microsoft Windows 2000 Network Infrastructure Administration Part 3: IP Routing
...provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000 network protocols; install, configure, troubleshoot, and manage IP routing more...Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security
...This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent; more...Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management
...provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol; more...Microsoft Windows 2000 Directory Services Infrastructure Part 5: Remote Installation
This course will provide the knowledge and skills necessary for experienced support professionals to use Remote Installation Services to deploy Windows 2000, and how to configure RIS security. more...Microsoft SQL Server 7.0: System Administration - Part 1
This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: System Administration - Part 2
This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: System Administration - Part 3
This is the third course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: System Administration - Part 4
This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: System Administration - Part 5
This is the final course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: Implementing a Database - Part 1
This is the first course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: Implementing a Database - Part 2
This is the second course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: Implementing a Database - Part 3
This is the third course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: Implementing a Database - Part 4
This is the fourth course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. more...Microsoft SQL Server 7.0: Implementing a Database - Part 5
This is the final course in a five part series that will provide students with the knowledge to implement a database solution with Microsoft SQL Server 7.0. more...Designing and Implementing Web Sites with Microsoft FrontPage 98 - Part 1
This is the first course in a three part series that will provide Web developers how to create static and dynamic HTML pages. more...Designing and Implementing Web Sites with Microsoft FrontPage 98 - Part 2
This is the second course in a three part series that will provide Web developers the knowledge to create static and dynamic HTML pages. more...Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 1
...provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will be introduced to the Visual Basic environment and its main options and characteristics. Students will also learn the strategy for Universal Data Access and the visual data access tools that make it easy for Visual Basic programmers to create more...Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 2
This is the second course in a five part series that will provide students with the skills to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use class modules to define and create an instance of a component. Students will also be provided with the basic instruction on the ActiveX Controls feature of Visual Basic 6.0. more...Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 3
This is the third course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 4
This is the fourth course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...Designing and Implementing Desktop Applications with Microsoft Visual Basic 6.0 - Part 5
This is the final course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential integrity. more...Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 1
This is the first course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 2
This is the second course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 3
This is the third course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 4
This is the fourth course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...Designing and Implementing Distributed Applications with Microsoft Visual Basic 6.0 - Part 5
This is the final course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. more...Microsoft Exchange Server 5.5 Concepts and Administration - Part 1
This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Concepts and Administration - Part 2
This is the second course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Concepts and Administration - Part 3
This is the final course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 1
This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 2
This is the second course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 3
This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 4
This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 5
This is the fifth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 6
This is the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...J2EE Connectivity Part 3: RMI and JDBC
This third course in the series covers using RMI and JDBC. It teaches how to use Java Remote Method Invocation for creating and using remote objects and the criteria and tradeoffs involved in selecting distribution technologies. The sections about JDBC provide an introduction to the API and an overview of how to create JDBC programs, it also covers the function of the JDBC 2 Optional Package API. more...Basic Features of Excel 2002
To provide an overview of the basic features of Excel 2002 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel more...Windows 2000 - Installing and Configuring Active Directory
To provide an overview of the Active Directory installation and configuration process Students preparing for Microsoft exam 70-217; students working in a medium to very large computing environments that use the Windows 2000 network operating system more...VoIP Network Quality of Service Techniques
... module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn more...Microsoft Office 2000 - Beginning Excel
To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel more...Advanced Data Manipulation and Analysis in Excel 2002
To provide an overview of the advanced data manipulation and analysis features in Excel 2002 End-users seeking proficiency in the use of Microsoft Excel 2002 at an advanced level; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification in Microsoft Excel 2002 at Expert level more...Microsoft Office 2000 - Advanced FrontPage
To provide advanced users of FrontPage 2000 with skills in using navigation, themes, frames, forms, and databases on a web site Anyone wishing to become familiar with FrontPage 2000 or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office Specialist more...Facilitating On-site and Virtual Teams
...ll introduce the development stages of maturing teams and provide strategies uniquely designed for addressing problems that arise during this phase. The course will also present techniques for strengthening your team and for evaluating team effectiveness. Finally, it will offer strategies for sustaining high performance, including techniques for boosting creativity and motivating through shared more...Closing Executive-level Sales Simulation
...tive with DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and analyzed a promising potential more...Federal Government Industry Overview Version 1
...s to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges facing the implementation of e-government, and strategic management and enterprise solutions. This course is designed for management consultants and sales personnel seeking an overview of doing more...The Banking Industry Overview Version 2
...mpetition, and financial and operational risk.This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain, business model, and trends. Second, this course examines the business and regulatory issues and challenges facing the banking industry. Finally, this course looks at some of the successful strategies that more...The Telecommunications Industry Overview Version 2
...ting and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging infrastructures and outdated marketing strategies. To survive, telecom more...Telecommunications Industry Overview Version 1
...ting and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies pose significant threats to carriers relying upon aging infrastructures and out-dated marketing strategies. To survive, telecom more...Introducing Contact Centers Contact Center Essentials This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer servi | ||||||||||