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PowerPoint XP Comprehensive ...sentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working with slides, working with text, graphics, charts, tables, online presentations, and delivering presentations. PowerPoint XP Basics Introducing PowerPoint XP - PowerPoint XP  more...

Word XP Proficient Expert ...rocessing features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover word processing concepts, document and file management, editing and formatting tools, working with graphics and multimedia elements, online collaboration, and working on the Web. Word XP / 2002 (Proficient) Word XP Basics  more...

Administrative Professionals Maximizing Your Relationship with Your Boss ...our Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management style of your boss to ensure compatibility, dependability, and  more...

Foundations for Business Execution ... and transform your entire organization. This course will provide you with the basic information you need to create an execution culture in your organization. In one lesson, you'll examine execution cultures to uncover what execution is and what it is not. You'll explore personal accountability and energy, two inherently important parts of an execution culture. Finally, you'll see how business  more...

Creating a Business Execution Culture ...ittle help to execute better? Coaching for Execution will provide valuable information to ensure your team is executing to its fullest potential. Once you have the right team in place and they are executing ideas and accomplishing great things, then what? You'll explore important information to help you lead your winning team.Larry Bossidy, author of "Execution: The Discipline of Getting Things  more...

Building Your Influence as a Leader ...ective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Principles of Internal Auditing Principles of Internal Auditing This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...

Management of the HR Process HRCI SPHR ... other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and  more...

Basic Statistics and Graphical Methods for Six Sigma ... and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts can use descriptive (enumerative) statistics to tabulate and graphically represent sample data through a number of informative charts and diagrams. Using analytical (inferential) statistics, supported by the central limit theorem,  more...

Probability for Six Sigma ...ion of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of data.  more...

C Programming Structured Programming C Programming: Structured Programming To provide the student with structured programming concepts used in C  more...

C Programming Classes and Data Abstraction C Programming: Classes and Data Abstraction To provide students with the skills required to create and instantiate classes  more...

C Programming Manipulating Objects C Programming: Manipulating Objects To provide the student with the skills required to use dynamic memory allocation in C  more...

C Programming Overloading C Programming: Overloading To provide the student with the skills required to use polymorphism and overloading  more...

C Programming Files and Streams C Programming: Files and Streams To provide the student with the skills required to create C programs that use files  more...

First Aid CPR ...rimary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic life support techniques  more...

First Aid Basic ... basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe how to appropriately  more...

First Aid Automated External Defibrillator First Aid: Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the  more...

Oracle Application Server 10g Introduction Oracle Application Server 10g: Introduction Oracle To provide an introduction to OracleAS architecture, components, and installation options  more...

Fall Protection or Working at Heights ...ing at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall protection techniques  more...

Ergonomics in the Workplace ...onomics in the Workplace This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office  more...

Emegency Response in the Workplace ...provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this course is designed to comply with the intent of the  more...

Emergency and Disaster Preparedness ...paredness This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The  more...

Defensive Driving Fundamentals ...provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in various weather conditions, and respond to  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Defensive Driving ...provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements - define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts concerning the impact of "drinking and driving",  more...

Confined Space ...ry equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. Learner objectives for this course are to recognize terms commonly associated with confined spaces, distinguish the difference between permit required confined spaces and non-permit  more...

Computer Ergonomics ...uter Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges ...r a call to take to its final destination. Multiple paths provide several benefits, including redundancy in case of a link failure or insufficient resources on that link and a reduction in toll costs of a call. This course introduces the path selection strategies and methods to implement them. Calling privileges on Cisco IOS gateways are dial plan components that define the types of calls that  more...

Bloodborne Pathogen Awarenss ...provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for  more...

Behavior Based Safety for Supervisors ...d Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Back Safety and Injury Prevention ...ent and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify job-specific hazards that contribute to preventable back injuries, describe ergonomic  more...

Discover Word 2007 Level 4 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and formatting tools, and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web.  more...

Discover Word 2007 Level 3 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and formatting tools, and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web.  more...

Discover Word 2007 Level 2 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and formatting tools, and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web.  more...

Discover Word 2007 Level 1 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document and file management, editing and formatting tools, and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web.  more...

Discover Powerpoint 2007 Level 3 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating presentations, working with slides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation.  more...

Discover Powerpoint 2007 Level 2 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating presentations, working with slides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation.  more...

Discover Powerpoint 2007 Level 1 ... features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover PowerPoint basics, creating presentations, working with slides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation.  more...

Discover Outlook 2007 Level 3 ...hapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 3, specific topics covered are: 1. WORK WITH CONTACTS Contacts  more...

Discover Outlook 2007 Level 2 ...hapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 2, specific topics covered are: 1. WORK WITH E-MAIL INFORMATION  more...

Discover Outlook 2007 Level 1 ...hapters within the course. The topics within each chapter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 1, specific topics covered are: 1. OUTLOOK 2007 BASICS  more...

Discover Access 2007 Level 3 ...abilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic database concepts such as planning, forms, and data management, to more advanced concepts including sorting, filtering, reporting, and operating Access on the  more...

Discover Access 2007 Level 2 ...abilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic database concepts such as planning, forms, and data management, to more advanced concepts including sorting, filtering, reporting, and operating Access on the  more...

Discover Access 2007 Level 1 ...abilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover Access 2007, topics will cover basic database concepts such as planning, forms, and data management to more advanced concepts including sorting, filtering, reporting, and operating Access on the  more...

Discover Excel 2007 Level 4 ...abilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management.  more...

Discover Excel 2007 Level 3 ...abilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management.  more...

Discover Excel 2007 Level 2 ...abilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management.  more...

Discover Excel 2007 Level 1 ...abilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management.  more...

Introduction to PL SQL Introduction to PL/SQL Oracle To introduce PL/SQL and provide an introduction to identifiers and variables in PL/SQL  more...

Oracle Database 10g Creating Databases Oracle Database 10g: Creating Databases Oracle To provide an overview of Oracle database and instance architecture and demonstrate how to use the Database Configuration Assistant  more...

Oracle Database 10g The SQL Loader and PL SQL Oracle Database 10g: The SQL*Loader and PL/SQL Oracle To provide an overview of how to use the SQL*Loader and PL/SQL in an Oracle 10g database  more...

Oracle Database 10g Oracle Net Services and Shared Servers Oracle Database 10g: Oracle Net Services and Shared Servers Oracle To provide an overview of Oracle Net Services and Shared Server  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Code of Conduct Awareness ...ould outline an organization's key ethical principles and provide detailed guidelines on the expected standards of behavior for employees. The code must be effectively distributed to all employees in order to be useful, and should include a clear statement of penalties for breaching it. The existence of a well-written code of conduct is beneficial to all employees as well as the organization.  more...

Managing Projects within Organizations ...t progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). Specifically, it introduces the characteristics of a project, the responsibilities that accompany project management, and the  more...

Quality Assurance and Quality Control ...ality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ... which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are  more...

NFPA 1600 Disaster Emergency Management NFPA 1600: Disaster/Emergency Management Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity  more...

IATA 5 Limitations and Shipment Review ...al awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the requirements placed on a shipper by the Department of Transportation when shipping by air, identify the requirements placed on the shipper by  more...

IATA 3 Packaging IATA 3: Packaging This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...

IATA 4 Documentation IATA 4: Documentation This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

IATA 1 Hazard Class Identification Classification ...al awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define terms associated with air transportation of dangerous goods, classify hazards according to International Air Transport Association's nine hazard  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Office XP for the Advanced User Office XP for the Advanced User Microsoft To provide an overview of the new features and feature enhancements in the following Microsoft Office XP applications - Access, Publisher, FrontPage, and SharePoint Team Services  more...

New and Enhanced Features for End-Users in Office XP New and Enhanced Features for End-Users in Office XP Microsoft To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint  more...

Trade Secrets ... to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most  more...

Creating a Positive Attitude Creating a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to  more...

Privacy Information Security ... Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business implications that extend beyond the  more...

Promoting a Substance-free Workplace ...roductivity for all employees. This course is designed to provide employees and supervisors with valuable information for promoting a substance-free work environment as well as to help them understand the impact substances have in the workplace and how to promote health and well-being. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law  more...

Conflict of Interest Simulation Conflict of Interest Simulation In this simulation experience, you will assume the role of an HR generalist assigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The  more...

Customer Service Processes and Procedures Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Excel XP Proficient Expert ...sheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics cover basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, online collaboration, and working on the Web. Excel XP/ 2002 (Proficient)  more...

Access XP Proficient Expert ...abase capabilities of previous versions of the program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. Topics cover basic database concepts such as planning, forms, and data management, to more advanced concepts including sorting, filtering, reporting, and operating Access on the Web. Access XP / 2002  more...

Asbestos ...provide you with information about the serious health hazards associated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this  more...

Accident Investigation and Reporting ...cident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Used Oil Management ... generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of  more...

Introduction to Event Management ...e at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the  more...

Spill Prevention Control Countermeasure Plan Petroleum Products ...te a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

ITIL reg and the Service Lifecycle ...v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage  more...

Spill Prevention and Control ...provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define hazardous materials,  more...

Service Design Fundamentals Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...

Service Design Processes ...ormation to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes. This course will assist the learner in  more...

Service Transition Processes and Principles Service Transition Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help  more...

Service Operation Principles and Functions Service Operation Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service  more...

Continual Service Improvement Fundamentals ...ontinually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will improve the services they offer their customers. This  more...

Environmental Management Systems EMS ...andards covering environmental management are intended to provide organizations with the elements of an effective environmental management system (EMS) that can be integrated with other management requirements and help organizations achieve environmental and economic needs. The standards require that "each organization shall establish, document, implement, maintain, and continually improve an  more...

Green Business Planning Sustainability Strategies ...ow mandated and voluntary green standards and regulations provide organizations with a framework for developing green business sustainability strategies and help them to communicate their commitment to sustainability. It examines how to plan for sustainability, stressing the need for leadership to make people across the enterprise aware of, and get them to commit to, the principles and  more...

DOT 1 Hazardous Materials Table DOT 1: Hazardous Materials Table This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet  more...

DOT Drug and Alcohol Awareness ...artment of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol  more...

Workplace Security Awareness ...kplace Security Awareness This one-hour course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an  more...

Workplace Safety Orientation ...kplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Tuberculosis Prevention and Control ...berculosis: Prevention and Control This course will provide you with a basic understanding of tuberculosis, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to tuberculosis in the workplace. The content in this course is designed to comply with  more...

Slips Trips and Falls ...cles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list injuries that can result from slips, trips, and falls,  more...

Site Safety and Health Plan Procedures HAZWOPER ... Procedures (HAZWOPER) This training is designed to provide on-site and off-site employees with information on the company's site safety and health plan. A site safety plan establishes policies and procedures to protect workers and the public from potential hazards posed by a hazardous waste site. The content in this course is designed to comply with the intent of the applicable  more...

Regulatory Overview HAZWOPER ...Regulatory Overview (HAZWOPER) This one-hour course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the  more...

Facilitative Tools and Formats Offering Options ... any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages of co-facilitating meetings and work groups. With that knowledge, learn to divide and coordinate who's going to do what. Gain the  more...

Office Ergonomics ...fice Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

NFPA 70E Electrical Safety in the Workplace ...Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program elements,  more...

Material Safety Data Sheets ...erial Safety Data Sheets This course is designed to provide both workers and supervisors with a better understanding of how to interpret a Material Safety Data Sheet (MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to:  more...

Machine Guarding ...provide definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. It will provide general discussion of various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to:  more...

Liquified Petroleum Gas LPG Safety ...etroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with  more...

Lockout Tagout for Authorized Persons Lockout/Tagout for Authorized Persons This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices.  more...

Lockout Tagout ...provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define terms commonly  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Laser Safety Training ...Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Industrial Ergonomics ...rial Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Hydrogen Sulfide ...provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize hazardous characteristics of hydrogen sulfide and exposure limits, describe equipment and proper detection methods, and  more...

Protection from Occupational Noise ...n from Occupational Noise This training course will provide information to help you prevent noise-induced hearing loss. It will also explain the purpose and components of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Used Oil Management ... generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products ...te a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Hand and Power Tool Safety ...nd-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this course is  more...

First Aid Medical Emergencies ... basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe how to respond  more...

Windows Vista Network Connectivity Windows Vista Network Connectivity Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users.  more...

Security in Windows Vista ...within Active Directory and Local Group Policy Objects to provide security for computer systems. Windows Vista also builds on the firewall protection introduced in Windows XP and integrates Microsoft s Windows Defender software to protect against spyware and malware. This course covers the use of Group Policy, user account policies, Windows Firewall, and Windows Defender. As well,  more...

Analyzing Your Life Balance ... good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of  more...

Approaches to Risk Management Approaches to Risk Management Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world,  more...

Communicating Effectively with Project Stakeholders Simulation Communicating Effectively with Project Stakeholders: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for  more...

Communicating in Sales Teams ...when communicating with your team members.The course will provide information on how to make your sales team meetings more effective by showing you how to create focused agendas and successfully facilitate discussions. Finally, you'll learn about various types of written communication and their appropriate use in certain situations. You'll also learn ways to communicate with virtual sales team  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

Java Programming with J2SE 5 Generics and Annotations Java Programming with J2SE 5: Generics and Annotations Sun To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 1.5 tool changes  more...

Business Performance and Financial Measures in Six Sigma ...f this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line financial growth. This course examines business measures in two categories: business performance measures and purely financial measures, exploring how  more...

Special Design Tools in Design for Six Sigma ...ign, critical parameter management, and Pugh analysis can provide a clear and concise way of identifying the root cause of poor designs. The tools then increase the quality of idea generation and problem solving. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...They include the best practices in project management and provide a flexible and adaptable approach to suit all projects. PRINCE2 is a project management method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification exam. It provides an overview of the  more...

Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastruc Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastruc Microsoft To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned ...stage boundary and closing a project. The seven processes provide a consistent set of guidelines that represent the minimum requirements for a properly managed project. They may be applied to various types of projects and are completely scalable to projects of any size. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project  more...

Microsoft Windows Server 2003 Network Infrastructure Physical Design II - Inter Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Inter Microsoft To identify the options that provide Internet connectivity within a network infrastructure and the decision criteria involved in using each one  more...

The Acct Equation and Financial Statements ...erlying transactions, appear in financial statements that provide a summary of a business's performance over a period of time. This course aims at familiarizing learners with the basic accounting equation and financial statements. You are introduced to the accounting equation and how given transactions affect the specific accounts using the debit and credit rule. This course also presents the  more...

Java Programming with Java SE 6 0 Generics and Annotations Java Programming with Java SE 6.0: Generics and Annotations Sun To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline generics in Java.  more...

Cisco CVOICE 8 0 QoS Mechanisms ...cations and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ...he can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons learned are gathered and stored for the future. An orderly conclusion also helps guarantee that end users' needs and expectations have been met and that  more...

Sharepoint 2010 Operational Health ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667  more...

Web 2 0 Fundamentals ...eb 2.0 technologies including RSS feeds, blogs, and wikis provide powerful ways to access site information and enable users to participate and collaborate in the creation of site content, rather than being passive users of a web site. This course provides an overview of what Web 2.0 is and the role that the Web 2.0 technologies play. Specific topics covered include an introduction to Web 2.0,  more...

Web Development Fundamentals ...provide an overview of the concepts and skills necessary to design and publish a web site. It will cover how to use HTML and CSS to develop web site content. It will also provide an overview of the role of languages such as DHTML, XHTML, XML, and JavaScript in web site implementation. It also introduces the user to advanced web techniques such as developing for mobile devices, client and server  more...

The Essentials of Budgeting for Non-financial Professionals ...every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the  more...

Essential Skills for Admin Support Professionals--Simulation ...s for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common  more...

Marketing Essentials Promotion ...erings among key customer target groups. This course will provide insight into how to design promotional strategies and campaigns that help expand existing markets and develop new customer relationships. You will learn about the key characteristics of different forms of advertising and promotional vehicles, including the reach, benefits and cost of both traditional and more modern approaches  more...

Applying Lean in Service Manufacturing Organizations Applying Lean in Service & Manufacturing Organizations Experts say that becoming a Lean enterprise is largely culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...form the foundation for many security implementations and provide both confidentiality and integrity of data when that data might be exposed to untrusted parties. Understanding the basic functions of cryptography and how encryption and hashing provide confidentiality and integrity help in the creation of a successful security policy. It is also important to have a good understanding of the  more...

Information Risk Mgmt Program Framework Risk Assessment ...role of an information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information risk management plan and the frameworks and methodologies that are used. This course also examines risk assessment, with special attention to methods of risk identification, risk analysis, and the  more...

CompTIA Security 2008 Public Key Infrastructure Access Security ... environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate servers and certificates to provide a secure environment both within a network and when dealing with web servers and internet validations. It also examines how to secure the physical environment and data access. This course is  more...

Configure File Print Services in Windows Server 2008 ... The most basic goal of a network infrastructure is to provide the ability to make file and printer services available to network users, and Windows Server 2008 continues to improve the provisioning and management of these types of resources. In this course we discuss file share features including Public Folder Sharing, Client Side Caching of offline files, and network printing resources.  more...

SAP BusinessObjects Web Intelligence ...rise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate value it provides to  more...

Configure Network Access in Windows Server 2008 ...Routing and Remote Access Services in Windows Server 2008 provide remote access to clients through dial-up services and virtual private network (VPN) configuration. Remote and mobile users are continuing to increase in numbers with the wide availability of high-speed and wireless Internet access. This course discusses how Windows Server 2008 provides those clients with VPN access, offering  more...

Name Resolution in Windows Server 2008 ...a central network infrastructure service and continues to provide enhanced features in Windows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification, along with continued support for the native IP version 4 specification, DNS in Windows Server 2008 is tailored to organizations of all sizes. This course explores the Windows Server 2008 DNS Server  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...nication in a network infrastructure. Windows Server 2008 provides key services including routing, remote access, and support for TCP/IP and security protocols. Windows Server 2008 can act as a router providing static IPv4 and IPv6 routing to remote networks and can provide dynamic routing through the support of routing protocols such as Routing Information Protocol (RIP). Another key IP  more...

Communications Security in Windows Server 2008 ...l security may be an issue. A RODC will improve security, provide faster login times and more efficient access to network resources, especially over a WAN. This course discusses various policies, such as Group Policies, Default Domain Security Policies, Account Policies, and Password Policies, that are used to implement security in your organization. It also explains how organizational units  more...

Managing SharePoint 2010 Sites Lists and Libraries ...ment, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks and responsibilities for SharePoint power users. This course examines the various types of SharePoint sites, as well as creating sites and subsites,  more...

Managing SharePoint 2010 Pages Components ...isting business processes using SharePoint, and Web Parts provide additional functionality in how to display SharePoint information. This course examines the creation and customization of publishing pages, web part pages, and pages. In addition, this course explores the challenges of document management, and the role that SharePoint plays in this process. It also covers managing documents using  more...

Client Access in Exchange Server 2010 Client Access in Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) As e-mail is now one of the most common forms of business communication, it is necessary for many people to access their e-mail whether they are at the office, home or traveling abroad. Traditionally, people could only access e-mail remotely through a  more...

Exchange Server 2010 Transport Rules Message Compliance Security Exchange Server 2010 Transport Rules, Message Compliance & Security Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) As e-mail is now the most popular form of business communications, messages that contain sensitive information need to be protected. Information Rights Management (IRM) can provide protection for messages both online and  more...

Cisco Switch 1 0 Configuring Layer 3 High Availability ...ously available to them. A network with high availability provides an alternative means by which all infrastructure paths and key servers can be accessed at all times. It is important for you as a Cisco administrator to know how to implement high availability using Cisco IOS software. Features such as Hot Standby Router Protocol (HSRP) provide Layer 3 redundancy to network hosts. Virtual Router  more...

PSTN and VoIP Fundamentals PSTN and VoIP Fundamentals The history of telephony begins with the public switched telephone network (PSTN), which is the worldwide circuit-switched telephone network made up of public and private networks. Voice over IP (VoIP) is the latest telephone technology which is able to provide advanced services to both consumers and businesses, at a reduced cost. This course covers the history and  more...

Customer Service Processes Procedures Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

E-mail Security in Linux ... number of businesses and organizations. Those wishing to provide POP3 and IMAP mail access often turn to a system such as Courier or Dovecot to provide these services. This course demonstrates how to configure these systems. In addition, because of its strong-networked and secure framework, Linux can be configured as an excellent network router for small to medium applications. This course  more...

Linux User Notification Device Management ...ms, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather than send an e-mail to all users, Linux provides facilities for an administrator to post public notices and messages for all users to see. This course covers the methods available to a system administrator for user notification. This course also  more...

EMC Storage Products ...sociate Library (Exam E20-001) EMC storage products provide the means to allow business to increase their efficiency, while decreasing their long-term overhead. This course examines the EMC CLARiiON, EMC Symmetrix, the Direct Matrix architecture, the Navisphere Manager GUI, EMC Celerra, EMC Connectrix, EMC Centera, NetWorker, ControlCenter, local replication solutions, and remote  more...

Server Application Virtualiztion in MS Win Server 2008 ...s and centrally manage their performance. The course also provides a look at application virtualization solutions provided by Windows Server 2008, including an overview of the Microsoft SoftGrid Application Virtualization Platform and how it is used to provide a virtual deployment of applications in your enterprise. The course covers the objectives for Microsoft exam 70-647 PRO: Windows Server  more...

The Education Industry Overview Version 1 ...Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training and  more...

The Federal Government Industry Overview Version 3 ...ederal government industry is the world's largest service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to, individual states, provinces, and territories. A federal government  more...

The Information Technology Industry Overview Version 3 ... era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application solutions to keep their customers ahead of the competition. It must also be sensitive to changing customer needs and be driven by new business opportunities as they emerge.  more...

Managing Experienced Managers ...udgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term goals. Managers with highly developed skills manage their teams and subordinates more efficiently, reduce overall employee  more...

Preparing to Dismiss an Employee ...t thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows you to handle the dismissal with integrity and fairness. This course covers the benefits of being properly prepared when dealing with employee dismissals. It also provides the  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

Virtualization Management in Essentials 2010 ...tials 2010 contains a built-in Virtual Machine Manager to provide administrators with a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical machines to virtual machines or creating new virtual machines based on  more...

Information Security Governance Overview ...ty governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the business objectives and consistent with applicable laws and regulations. This course looks at the role of information security governance in an organization, the need for senior management support for all policies and procedures that are put in place, the actual  more...

Trial Balance Adjusting Entries ... and credit totals for all accounts match. Trial balances provide an opportunity to correct any calculation, recording, or posting errors in the account books. Adjusting entries are then made to record accrued or deferred amounts followed by another trial balance to check equality of debits and credits. Financial statements are also prepared at this stage in the cycle. Finally, all temporary  more...

Developing Strategic Peer Relationships in Your Organization ...tion as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace has its own dynamic, you need to develop a better awareness of your environment. This course explores how you can identify the peers in your organization who are especially  more...

A Essentials 2009 Using Managing Windows Windows 7 Update ...new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This course is one of  more...

CompTIA Server 2009 System Hardware ...t multiple users, applications and processors, as well as provide fault tolerant, highly available services. This course begins the look at server hardware architecture, starting with server system boards, chassis, memory, and the brain of the server the CPU. The course also describes the various types of expansion cards and the supporting architectures and explains when and why you would  more...

CompTIA Server 2009 System Software ...ystem (NOS) should be employed. Network operating systems provide vital services, such as e-mail, file sharing, DHCP, DNS, and other necessary components of a functional enterprise network. This course covers the different types of network operating systems, including Windows NOS and UNIX/Linux flavors. It also describes the basic and advanced configurations to make the NOS useable. One of the  more...

Sharepoint 2010 Content Mgmt Social Computing Collaboration ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for enterprise content management for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010, Administration). Passing this exam will  more...

Government Contracting Essentials ...Essentials Overview/Description This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this course. This course was  more...

Managing IIS in Windows Server 2008 ... to Internet Information Services (IIS). New capabilities provide a secure and manageable platform for developing and hosting web applications and services on a network. This course covers IIS migrations, creating and managing new web sites, and configuring virtual directories and virtual directory permissions. Routine maintenance tasks such as backing IIS and monitoring daily activity are also  more...

Terminal Services Resource Access in Windows 2008 ...minal Services RemoteApp and Terminal Services Web Access provide users with the ability to access RemoteApp programs and Remote Desktop connections from a Web browser. This course covers Terminal Services resourcing and application logging, along with new Terminal Services load balancing features available in Windows Server 2008. This course is one in a series that covers the objectives for  more...

Sharepoint Authentication Web App Secruity Configuration ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides information on how to configure claims based authentication and advanced web application security for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010,  more...

Configuring Administrating Sharepoint 2010 Search ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The course will cover how to configure crawl schedules, iFilters, crawl rules, content sources, scopes, managed properties, content types, search components, index partitioning and federated search  more...

Configuring Web Applications for Sharepoint 2010 ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010, Configuring). Passing this exam will earn  more...

Sharepoint 2010 Performance Sharepoint 2010 Performance Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers the setup of SSRS, and performance configuration and monitoring. This course is one  more...

Managing Sharepoint 2010 Features Solutions ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features, managing sandbox solutions, and managing user solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010,  more...

Configuring Sharepoint 2010 Site Collections ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also covered are the user security for SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft SharePoint 2010,  more...

Upgrading to MS Sharepoint 2010 ... can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. SharePoint Server 2010 can be upgraded from a previous version or content can be migrated into SharePoint 2010. This course provides the information to plan and implement upgrades and content migrations to SharePoint 2010. This course is one of a series in the SkillSoft  more...

Installing Configuring MS Sharepoint 2010 ... can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and the basic requirements to set up a SharePoint 2010 Server within your organization. The course also demonstrates how to set up and use the configuration tools to deploy SharePoint 2010 Server for the  more...

Core Configuration for Sharepoint 2010 ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an introduction to Service Application for SharePoint 2010 and how to configure the service application and manage them as a SharePoint 2010 administrator. In addition, the course provides a walk through of SharePoint 2010 Central Administration site and the key  more...

Planning Sharepoint 2010 Service Applications Component Strategy Planning Sharepoint 2010 Service Applications & Component Strategy Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning Service Applications,  more...

Planning a Sharepoint 2010 Upgrade ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into planning an upgrade strategy and designing a migration strategy in SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010, Administration). Passing  more...

Designing Sharepoint 2010 Security ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to designing security, architecture, and planning and deploying authentication methods. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010, Administration).  more...

Backing Up Restoring Monitoring Sharepoint 2010 ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint backup, recovery, and performance monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010, Administration). Passing this exam  more...

Sharepoint 2010 Maintenance Provisioning ... can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint maintenance and provisioning SharePoint components. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint 2010, Administration). Passing this  more...

Planning for Search in Sharepoint 2010 Planning for Search in Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for search for SharePoint 2010. This course is one  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...ironments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between H.323 terminals on the LAN and other ITU-T terminals on the network. H.323 gateways can also communicate with other H.323 gateways. Gateways enable H.323 terminals to communicate with terminals that are not H.323 terminals by converting protocols. Gateways are the point where a  more...

IFRS Transitioning to IFRS ...ew procedures will affect key employees' daily duties and provide the appropriate training for them. They'll have to ensure that their accounting and data management systems can provide the information necessary to be IFRS compliant. And they must determine the costs involved in switching to the new standards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However,  more...

Oracle SOA Suite 11g Introduction to SOA ...g applications, and how Service-Oriented Architecture can provide a solution. The various drivers that enable you to build a reference architecture, which is the first step toward embarking into a Service-Oriented Architecture, will also be covered. This course also introduces the Oracle SOA Suite 11g architecture and its components at an introductory level. Additional related products, such as  more...

Getting Started with Word 2003 Getting Started with Word 2003 Microsoft To provide a basic introduction to Word 2003 and the features and tools used for creating and navigating documents in Word  more...

Working with Documents in Word 2003 Working with Documents in Word 2003 Microsoft To provide an overview of the document formatting, navigation, and recovery features in Word 2003  more...

Advanced Formatting in Word 2003 Advanced Formatting in Word 2003 Microsoft To provide a detailed overview of the advanced page formatting features in Word 2003  more...

Advanced Data Manipulation Features in Word 2003 Advanced Data Manipulation Features in Word 2003 Microsoft To provide a detailed overview of the tools available for advanced data manipulation in Word 2003  more...

Using Tables Charts and Graphics in Word 2003 Using Tables, Charts, and Graphics in Word 2003 Microsoft To provide a detailed overview of using tables, charts, and graphics  more...

Advanced Document Features in Word 2003 Advanced Document Features in Word 2003 Microsoft To provide a detailed overview of the advanced document features available for use in Word 2003  more...

Collaborative Features in Word 2003 Collaborative Features in Word 2003 Microsoft To provide a detailed overview of the collaborative features in Word 2003  more...

Basic Features of Excel 2003 Basic Features of Excel 2003 Microsoft To provide an overview of the basic features of Excel 2003  more...

Excel 2003 Formulas and Functions Excel 2003 Formulas and Functions Microsoft To provide an overview of the calculation features in Excel 2003  more...

Advanced Data Management in Excel 2003 Advanced Data Management in Excel 2003 Microsoft To provide an overview of the advanced data management and organizational features in Excel 2003  more...

Advanced Data Analysis in Excel 2003 Advanced Data Analysis in Excel 2003 Microsoft To provide an overview of the advanced data manipulation and analysis features in Excel 2003  more...

Getting Started with Publisher 2003 Getting Started with Publisher 2003 Microsoft To provide a basic introduction to Publisher 2003 and the features and tools used for creating publications in Publisher, and to demonstrate the options for getting help as you work  more...

Printing and Working with Graphics and Objects in Publisher 2003 Printing and Working with Graphics and Objects in Publisher 2003 Microsoft To provide an overview of printing, inserting, and modifying graphics and objects in Publisher 2003  more...

Working with E-mail and Web Sites in Publisher 2003 Working with E-mail and Web Sites in Publisher 2003 Microsoft To provide an overview of how to create e-mail publications and web sites in Publisher 2003  more...

Working with Mail and Catalog Merges in Publisher 2003 Working with Mail and Catalog Merges in Publisher 2003 Microsoft To provide an overview of mail and catalog merges in Publisher 2003  more...

Advanced Design Techniques and Printing with Publisher 2003 Advanced Design Techniques and Printing with Publisher 2003 Microsoft To provide an overview of advanced design techniques and printing in Publisher 2003  more...

Analyzing Data in Excel 2007 ...provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required  more...

Creating Documents in Word 2002 Creating Documents in Word 2002 Microsoft To provide an overview of the features and tools used for creating documents in Word 2002  more...

Working with Documents in Word 2002 Working with Documents in Word 2002 Microsoft To provide an overview of the document formatting, navigation, and recovery features in Word 2002  more...

Advanced Formatting and Navigation in Word 2002 Advanced Formatting and Navigation in Word 2002 Microsoft To provide a detailed overview of the advanced formatting and navigation features in Word 2002  more...

Advanced Document Features in Word 2002 Advanced Document Features in Word 2002 Microsoft To provide an overview of the advanced document features and tools in Word 2002  more...

Collaborative Features in Word 2002 Collaborative Features in Word 2002 Microsoft To provide a detailed overview of the collaborative features in Word 2002  more...

Basic Features of Excel 2002 Basic Features of Excel 2002 Microsoft To provide an overview of the basic features of Excel 2002  more...

Optimizing Excel 2002 Optimizing Excel 2002 Microsoft To provide an overview of the calculation, chart-creation, and web-enabled features in Excel 2002  more...

Advanced Data Management in Excel 2002 Advanced Data Management in Excel 2002 Microsoft To provide an overview of the advanced data management and organization features in Excel 2002  more...

Advanced Data Manipulation and Analysis in Excel 2002 Advanced Data Manipulation and Analysis in Excel 2002 Microsoft To provide an overview of the advanced data manipulation and analysis features in Excel 2002  more...

Intermediate Access 2002 Intermediate Access 2002 Microsoft To provide an overview of the features and tools in Access 2002 for the intermediate end-user  more...

Advanced Database Design in Access 2002 Advanced Database Design in Access 2002 Microsoft To provide an overview of advanced database design in Access 2002  more...

Introducing Outlook 2002 Introducing Outlook 2002 Microsoft To provide an overview of the basic communication capabilities and organization features of Outlook 2002  more...

JavaScript Functions Regular Expressions ...cript, all functions are technically Function objects and provide users with an alternative way to encapsulate statements to perform more powerful and useful actions in a reusable piece of code. Regular expressions ease the task of validating data in JavaScript programs. This course will explore how to use Function objects and useful predefined functions that are part of the JavaScript  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...Operational Manager to a Strategic Thinker is designed to provide participants with the opportunity to practice strategic thinking skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on  more...

Cisco IINS 1 0 LAN SAN Voice Endpoint Security ... of how to place emphasis on Layer 2 and host security to provide a much more comprehensive coverage of the important issues involved in securing an enterprise is also crucial. This course explains how to configure LAN devices to control access, resist attacks, shield other network devices and systems, and protect the integrity and confidentiality of network traffic. This course also provides  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...AN radio frequency (RF) principles and RF mathematics, to provide an explanation of how the radio waves used in wireless networks function. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing wireless topologies (IBSS, BSS, ESS, Point-to-Point, Point-to-Multipoint, basic Mesh, bridging); describing networking  more...

Cisco IUWNE 1 0 Access Point Management ...s 1.0 The primary function of an access point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help troubleshoot network issues. As well, access points need to be able to dynamically service legitimate clients as they move from the range of one access point into the  more...

Cisco IUWNE 1 0 Cisco WCS Administration ...he course also explains how to understand and use maps to provide a graphical representation of the wireless network either for planning or documentation purposes. Also covered are techniques for using WCS for monitoring various network components, and personalizing the Cisco WCS home page. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam  more...

The ADO NET Entity Framework LINQ ...ntity Framework and .NET Language-Integrated Query (LINQ) provide developers with the tools and framework elements they need to create unique, flexible data applications, while minimizing the amount of code required. This course explores the various ways you can employ the ADO.NET Entity Framework and LINQ to develop and optimize data applications. Specific topics covered include the ADO.NET  more...

Data Service Integration With VB 2008 and ASP NET 3 5 ...NET 3.5 Microsoft Visual Basic 2008 and ASP.NET 3.5 provide developers with the ability to integrate both data and services into an ASP.NET 3.5 Web application. This course identifies the steps for displaying and modifying data in an ASP.NET Web application, by accessing data using data-bound and data source controls, as well as ADO.NET, and utilizing Windows Communication Foundation  more...

ASP NET AJAX and Client-Side Scripting With VB 2008 and ASP NET 3 5 ...5 Microsoft Both Visual Studio 2008 and ASP.NET 3.5 provide integrated support for ASP.NET AJAX and client-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX and client-side script in web applications using Visual Studio 2008. Specific topics covered include the support for AJAX in the latest version of ASP.NET, how web  more...

Configuring Deploying Web Application with VB 2008 and ASP Net 3 5 ...et 3.5 Microsoft Visual Studio 2008 and ASP.NET 3.5 provide various methods for configuring and deploying web applications. This course will cover the ways you can configure web applications and the tools you can use to deploy them, highlighting the pros and cons of each. Specific topics covered include configuring ASP.NET 3.5 web applications and providers. Also covered in the course is  more...

Optimization Customization With VB 2008 and ASP NET 3 5 ...ET 3.5 Microsoft Visual Studio 2008 and ASP.NET 3.5 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that allow users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific  more...

Activities Rules and Conditions in WF with VB 2008 ...osoft Visual Studio 2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage the execution of Windows Workflow Foundation (WF) applications. This course explores how to use activities, rules, and conditions to control the way WF applications execute. Specific topics covered include creating and using activities in workflows, utilizing custom activities, applying  more...

Transactions Compensations and Runtime Services in WF with VB 2008 ...osoft Visual Studio 2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage transactions, compensations, and runtime services in Windows Workflow Foundation (WF) applications. This course explores how to use these techniques to control the way WF applications manage a large number of simultaneous tasks, and also implement persistence of workflows and error  more...

NET Framework 4 0 Data Integration with VB 2010 ...ent (Exam 70-515) Visual Basic 2010 and ASP.NET 4.0 provide developers with the ability to integrate both data and services into an ASP.NET 4.0 Web application. This course identifies the steps for displaying and modifying data in an ASP.NET Web application, by accessing data using data-bound and data source controls, as well as ADO.NET, utilizing Windows Communication Foundation services  more...

NET Framework 4 0 Client-Side Scripting AJAX with VB 2010 ...xam 70-515) Both Visual Studio 2010 and ASP.NET 4.0 provide integrated support for ASP.NET AJAX and client-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX as well as client-side script in web applications using Visual Studio 2010. Specific topics covered include client-side scripting and the Document Object Model, the  more...

NET Framework 4 0 Configuring Deploying Web Apps with VB 2010 ...nt (Exam 70-515) Visual Studio 2008 and ASP.NET 4.0 provide various methods for configuring and deploying web applications. This course will cover the ways you can configure web applications and the tools you can use to deploy them, highlighting the pros and cons of each. Specific topics covered include configuring ASP.NET 4.0 web applications and providers. Also covered in the course is  more...

NET Framework 4 0 Web Application Optimization Customization with VB 2010 ...nt (Exam 70-515) Visual Studio 2010 and ASP.NET 4.0 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that allow users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific  more...

SQL Server 2008 Database Management ...e tasks to be run regularly. SQL Server 2008 Transact-SQL provides DBCC statements, which in turn provide statements to maintain the database and database files. An administrator can also use maintenance plans to run a series of tasks on specific databases using a schedule or on demand. This course demonstrates how to confirm the integrity of a database, manage database files, and how to create  more...

SQL Server 2008 Database Monitoring and Performance ...ues. SQL Server 2008 includes the Activity Monitor, which provides an overview of the system's performance in real-time. And the Database Engine Tuning Advisor enables administrators to analyze a database's workload and then implement recommendations to provide better performance for the database. SQL Server 2008 provides a Resource Monitor, which allocates specific resources, and a data  more...

Configuring SQL Server 2008 Integration Services Package ...ments of package control flow, such as containers used to provide the structure in packages, the actual tasks that provide the package functionality, and precedence constraints that define the interconnection between tasks to create the control flow. For package data flow, the elements covered are the sources used to extract the data, transformations used to manipulate the data, and  more...