Instructor Led Provider Training - Training Resources

Effective Communication Getting Your Message Across One of the greatest barriers to effective communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we  more...

Productive Groups Groups convene to generate ideas, to give support, to solve problems, and to make decisions. All too often, however, groups can be inefficient and ineffective as they go about these tasks. What a waste of human resources! This program teaches group skills in an enjoyable yet powerful way. The program assumes that individual participants come from groups that are committed to their goals. The  more...

Stress for Success Workshop UNDERSTAND AND MANAGE THE STRESS IN YOUR LIFE Stress is a universal and naturally occurring phenomenon in humans. Recent epidemiological research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are  more...

Five Star Teamwork Ita ™s a commonly used term in the language of business. Ita ™s essential for successfully competing in an ever-changing global marketplace. Ita ™s necessary in order to combat the tide of shrinking resources and meet the need of doing more with less. Ita ™s a strategy a a tool a a buzzword. The a ita is TEAMWORK. And it also happens to be one of the most misunderstood  more...

Secrets of Master Presenters The Art and Science of Selling Your Message "The effective presenter makes it easy for the audience to grasp ideas without having to work. The effective presentation story leads the audience to an irrefutable conclusion. The journey gives the audience a psychological comfort level that makes it easy for them to say 'YES' to whatever the presenter is proposing. Presenting...is selling." --Jerry  more...

Train the Trainer Keeping information fresh and reinforcing new learning is a constant challenge to the adult trainer. How do you choose activities that are fun but meaningful? How do you assess the level of knowledge already in the room? Is there a formula for creating a successful training session? Find out during an active day of training the trainer. Whether you need to train inexperienced trainers or infuse  more...

Solving Problems and Making Decisions Whether or not it is their specific mission, most teams inside organizations are created to solve either one or a series of business problems. Even established tasks often present teams with new challenges, as business methods or workflows change. For these reasons, effective teams must know how to define and analyze problems and to make decisions that help reach desired outcomes. A solid  more...

Positive Attitude The Key to Peak Performance This high energy, entertaining and interactive team building seminar, will provide you with practical tips, tools and proven interpersonal skills that will enable you and your team members to function at peak performance. You will laugh, cry and think and come away with powerful new strategies and a renewed sense of energy and motivation. As a result your team will achieve improved morale,  more...

Managing Team Dynamics Experienced team members know that defining their teama ™s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama ™s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation  more...

Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation ...intment scheduling device, has become an integral part of provider patient interactions. Research indicates that approximately 20 to 28 percent of all primary health care is handled over the telephone. However, without proper training and accountability, telephone triage can result in improper diagnosis and management as well as legal liability. This teleconference will provide a brief overview  more...

Proactive Strategies to Reduce Your Workers' Compensation Premiums Proactive Strategies to Reduce Your Workers' Compensation Premiums - Workers Compensation, born of a Prussian social insurance scheme, has morphed into a complex medico-legal quagmire that serves neither the interests of the employee, nor the employer. However, by understanding that workers compensation is more than insurance, simple tools may be employed to reduce the likelihood of incurring  more...