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Online Providing Customer Service eLearning Training

Providing Customer Service Training Seminars and Classes
From Serebra Learning Corporation
The Professional Teller: Providing Customer Service on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and nonverbal  more...
From 123-CBT Computer Based Training
Excellence in Service Fundamentals for Employees on-line e-learning cbt (computer based)cd rom In Excellence in Service: Fundamentals for Employees, you will learn how to develop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...
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This page was last updated on sb5- 08/08/08 at 02:50:44