Instructor Led Public Sector Training Classes

Training the Conflict Management Trainer Conflict Management Trainer qualification. One of only 2 nationally recognised trainer qualifications for Conflict Management Trainers. Successful delegates on this course will be awarded the BTEC Award in Conflict Management Training, one of the SIA approved qualifications. This course is also ideal for anyone who wishes to gain a formal qualification in Conflict Management Training. The course  more...

Investigation Skills for Managers To provide a competent level of knowledge and skills to public sector managers and others who have a responsiblility for investigationg incidents, discipline and grievance cases and complaints and preparing for tribunal/court hearings.  more...

Public sector workers conflict training ...blue concept training has a wealth of experience training Public Sector workers. Through this experience we understand the operating culture and the challenges faced by local government managers. As a result of our close working relationship with the public sector we have developed programmes that achieve exceptional results. The public sector working environment is constantly changing, this  more...

Customer Service in the Public Sector Learn positive communication skills to deal effectively with the most demanding customers and difficult situations.  more...