From Serebra Learning Corporation
Inbound Call Center Technology 
Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how
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Information Technology IT Industry Overview Version 1 
...ollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware,
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Project IT Management Simulation - The Early Stages 
...ading its web site's virtual showroom to allow for online purchasing of vehicles for national delivery. With the new web site, a customer will be able to choose the year, model, and options of their new vehicle and then purchase their vehicle without ever having to set foot in a dealer showroom. After payment and financing options have been arranged online,
American Auto will complete the
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Project IT Management Simulation - Design to Rollout 
...ading its web site's virtual showroom to allow for online purchasing of vehicles for national delivery. With the new web site, a customer will be able to choose the year, model, and options of their new vehicle and then purchase their vehicle without ever having to set foot in a dealer showroom. After payment and financing options have been arranged online,
American Auto will complete the
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Lean Techniques 
...ne left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it? Yes, but the furniture store is not a lean business. In fact, the furniture industry uses batch and queue processes that inconvenience the customer
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Electronic Commerce Strategies 
...ing branding, technology-enabled relationship management, purchasing, electronic data interchange, supply-chain management, auction sites, virtual communities, and
Web portals. Also discussed are the factors that are important to electronic commerce but that are not business or technology issues. These include international, legal, ethics, and tax issues. This course is designed for students
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e-Business Part 2 Building the Infrastructure 
The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. The target audience is those individuals tasked with
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Oracle 11i - Procure to Pay Part 3 
This course provides an understanding of the
Procure-to-Pay cycle and key implementation issues in
Oracle Purchasing iProcurement and
Payables applications. This course covers creation and security of documents. This course will prepare student's to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into
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Moving from Technical Professional to Manager: Managing the IT Department 
With management and team fundamentals in place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E-
Commerce in general as well as how to
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SAP R/3 MM Purchasing: Organization and Master Data 
...Purchasing is a component of the
SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services integrating these activities with other components and modules of R/3 such as FI SD CO PP PS etc. In this course you will learn to carry out
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From 123-CBT Computer Based Training
SAP R 3 and the Euro 

...ts on corporate strategy.
Effects on company areas.
Purchasing and sales.
Business objectives.
General and special objectives.
Conversion scenarios.
C ontent
Emphasis
Informational
A udience
This course has been primarily designed for
Managers and employees who are responsible for the
EURO project and those who require an understanding of the business implications
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SAP R 3 MM Purchasing Organization and Master Data 

...Purchasing is a component of the
SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services, integrating these activities with other components and modules of R/3, such as
FI, SD, CO, PP, PS, etc. In this course you will learn to
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Oracle 11i Procure to Pay Part 1 

...rocure-to-Pay life cycle and its implementation in
Oracle Purchasing and
Payables applications. It also covers information about the suppliers, sites, and quotations used in the procure-to-pay process.
Learn To:
Identify processes involved in different phases of the procure-to-pay life cycle.
Match the applications used in the procure-to-pay process with their descriptions.
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SAP R 3 Variant Configuration Master Data 

...nowledge who are interested in
Variant Configuration from
Purchasing,
Materials Planning, and
Controlling. Prerequisites for this course would include:
SAP R/3 Fundamentals,
Working with R/3, SAP R/3 SD Order
Processing, and SAP R/3 PP Production Order Processing. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO
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Negotiating Preparing for a Negotiation 

...d to
Vice President of
Sales. Since
Empire is considering purchasing a large computer network for a new branch, it is essential that you and your team be as prepared as possible heading into the negotiation. To do this, you need to identify your objectives, determine your variables while protecting those objectives, and follow the correct process for establishing your requirements. Unit 2:
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SAP R 3 Structure Operation 

This course describes the structure of the R/3 System and how it works. The
SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The
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