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Learn How to Write the Kind of Cover Letter That Gets Results



...arison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course.
You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to
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Certificate in Web Content Creation (Master Classes)


...you?ll write web content in half a dozen major genres, to put to work what you have learned, and to develop a portfolio of web samples for your job hunt, or career change. These are Master Classes, like those in music. I?m an expert on web writing and editing, and I assume you are willing to put in the hard work to become a pro. So you?ll do a lot of writing in these workshops, and I will give
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A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed)


Designed to aid individuals interested in increasing their income as a freelance writer.
Designed for individuals interested in becoming a freelance writer.
This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started.
This course demonstrates proven methods other writers have used through strategies
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A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led)
Designed to aid individuals interested in increasing their income as a freelance writer.
Designed for individuals interested in becoming a freelance writer.
This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started.
This course demonstrates proven methods other writers have used through strategies
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How to Ask The Right Questions To Maximize Influence And Minimize Objections



Develop a deliberate strategy that results in overcoming objections and makes and keeps the sale.
More important than what you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using
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Introduction to ISO 9001:2000



...e is packed with practical ideas that you will be able to put right to work in your organization. Interactive exercises familiarize you with the standard.
You may work at your own pace to understand how ISO 9001:2000 will affect your company.
This course takes approximately 2 hours to complete. After you place your order, you will receive a user name, password and log-in instructions.
You
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
...t means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much better than what you are told. So, it?s only natural that the best way to learn about real estate is to do real estate. Enroll in this online course if you: Want the best house at the best price for you Want to make a wise real estate investment Want to reduce
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Supply Management Contract Writing
...with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials.
Supply Management Contract
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Scaffold Safety Training Program
...you remember building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won t wonder about your portable scaffolding capacity.
Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting
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Ready, Set, XML for Non Programmers


...e the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that your
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Record Management & Retention Policy Use
...te records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record.
Record Management A company's corporate records are one of its most important and valuable assets. Almost every employee is responsible
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Professional Bar Management Mastery Level Certification
...e a professional. She will teach you the basics that will put you on the road to understanding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are well-known for their superior performance and she has trained many managers and bar owners,
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Pharmacy Technician National Certification Exam Preparation Course


...macy Technician Certification Board National Exam is a computer based test that is given throughout the country during four separate testing windows each year. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will
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Learn How To Write Effective Persuasive Written Communication



...en document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
...will provide you with the tools and technical know-how to put these ideas into practice.
You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
...will provide you with the tools and technical know-how to put these ideas into practice.
You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a potentially devastating customer retention problem. Then you will enter the scenario a year later, after the
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Learn How to Write Persuasive Web-Based Text
...en document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your
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Introduction to XML


...e the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that your
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How to Control Your Worker s Compensation Cost
Cut! That s a wrap! With our safety-training course How to Control Worker s Compensation Costs , you will begin to leave many of those workers compensation bills on the cutting room floor.
How to Control Your Worker`s Compensation Costs Cut! That?s a wrap! With our safety-training course ?How to Control Worker?s Compensation Costs?, you will begin to leave many of those workers?
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Expert Certificate Course in Medical Transcription with Work Placement Program
...s for the WPP. When this grade has been achieved, we will put students in contact with participating MT companies, who have waived their usual two-year work experience requirement.
Students then test with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT companies upon graduation
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Comprehensive Online Instructor Certificate Program
...ster today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses.
You will learn about both the technology and the pedagogy of online learning, and experience it as your students
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Comprehensive Leadership Training
... effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers.
This course intends to sharpen the leadership skills of managers and would be managers.
The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or
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Build Your Own BIZ(tm) - Pricing Your Product
This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Price Your
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Build Your Own BIZ(tm) - Selling Skills
This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force.
Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills
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Build Your Own BIZ(tm) - Teamwork
This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Build
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Build Your Own BIZ(tm) - Using Financial Statements
Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business
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Build Your Own BIZ(tm) - Writing a Business Plan
Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the
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Build Your Own BIZ(tm) - How to Hire
This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your
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Build Your Own BIZ(tm) - Networking
Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your
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Build Your Own BIZ(tm) - Performance Improvement
This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Build Your Own BIZ(tm) - How to Fire
Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this
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Build Your Own BIZ(tm) - How to Borrow Money
How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Build Your Own BIZ(tm) - Customer Service Strategies
This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special
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Build Your Own BIZ(tm) - Better Budgeting
This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Create
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Build Your Own BIZ(tm) - Bootstrap Marketing
This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business
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Build Your Own BIZ(tm) - Branding and Beyond
Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business
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Build Your Own BIZ(tm) - Crisis and Continuity Planning
... for your business and suggest practical ways for your to put your plan into action. The class includes video, text, and downloadable resources. Description of Course Crisis and Continuity Planning will help you ensure the survival of your business in the event of a crisis event. The class will explore these areas: Moving your business Planning for emergencies Planning for the loss or absence
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Build Your Own BIZ(tm) - Customer Service That Sells
Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Build Your Own BIZ(tm) - Dynamic Workforce Management
Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained
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Build Your Own BIZ(tm) - Employee Handbook
This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this
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Bartending to the Max-Online
...m this course. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully working at establishments all over the United States.Class materials Fee: $45 (optional), include a
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Bartending the Easy Way-Online
...nts. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also.
Bartending the
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Accounting In An Hour
...tive and valuable to any organization.Just 60 minutes can put your career in passing gear! Now you can gain the accounting knowledge you?re missing by taking the fast-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements,
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5 Steps to Effective Persuasive Business Communication



...en document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your
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Advanced Information Page Creation Critique and Analysis


A well done "information page" or "content-rich page," will help put you at the top of the search engines.
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From 123-CBT Computer Based Training
Sales Communications Foundations
... columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover
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Sales Communications Foundations
Communication Skills to Fast-track Your Career
When it comes to communication, are you a high-speed modem or two tin cans and a string? If you want to put your career on the fast track, you'll have to communicate with the best of them. In this course, you'll sharpen your listening skills and improve your written and oral communication skills as well. Finally, you'll put it all together to produce audience-pleasing presentations. Communicate
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Interpersonal Skills on the Fast Track
You're not alone in the race, so you'd better learn how to work with others if you want to put your career on the fast track. You have to learn how to establish rapport in order to build and maintain a network of contacts. This network will help you to build effective teams to accomplish the career tasks ahead. And you must know how to lead these teams to ensure success and pull ahead of the pack
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Strategies for Better Balance
...put in your work that counts, it's the work you put in the hours."--Sam Ewing. This course focuses on the actions you can take to achieve a more balanced life. It begins by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that
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Creating a Marketing Campaign
Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising.
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Marketing Management
...ave of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through creating a multifunctional marketing team, positioning the company for success,
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Critical Thinking Skills for Managing
...nal decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking
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Problem Performance Identification
If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the
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Responding to Business Crises
...at will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection, reaction, and management. How well
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Service Teams and Service Stars
The Olympic athlete, the Nobel Prize winner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Difficult People in the Workplace Environment
...closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with
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Preparing a Business Case
...put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,
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Results and Teamwork without Authority
When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting
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Performance Reporting and Stakeholder Management
...mance reporting with examples. They'll identify how the inputs to performance reporting are used, select examples of tools and techniques for performance, gather and compile information in a given scenario, and match outputs of performance reporting to examples. Finally, they will identify how the inputs to managing stakeholders are used, select examples of tools and techniques for managing
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An Introduction to Project Management
...roject management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK?? certification exam.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all
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Communications Planning and Information Distribution
...ons in a given business scenario. They'll learn how the inputs to Communications Planning are used and they'll explore examples of tools and techniques for Communications Planning. They'll learn about the purpose of the Communications Management Plan in the context of project communications. Finally, learners will learn about various dimensions of communications. They will learn how the input
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Oracle Database 11g Managing Resources and Task Automation
To identify ways to ensure that resources are being put to best use and database jobs are performed when they should be, using the Database Resource Manager and the Scheduler.
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Getting Past Clashes Valuing Team Diversity
Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.
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The Individual s Role in a Team
...want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies and techniques to help you become an effective and valued member of your team. First you'll explore ways for adopting a positive approach to being on a team. Then you'll learn strategies that will
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Summarizing and Presenting Data in Six Sigma
... data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals with the basic concepts of descriptive statistics, such as measures of central tendency and
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Leading Change from the Front Line
... change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is designed to help you. It suggests how
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Being a Knowledge Activist
You. You're the one it starts with or the one who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn
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Strategic Management Developing a Successful Process

...ting Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic Management Process (0.5 - 1 hour) Recognize the qualities of effective mission
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Self Development Increasing Your Assertiveness

... Respond assertively to three types of put-downs. Express your emotions assertively. Identify four fears that inhibit the expression of anger. Express your anger constructively. Simulation Overview: In this simulation, you will meet with Phyllis Bannon, one the
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WebSphere MQ Programming I

... To identify features of the MQPUT call. To match MQ Message Descriptor (MQMD) fields with their functions. To identify features of the Message Queue Put Message Options (MQPMO) structure. To identify the problems with matching a reply message to a specific request message when using a
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WebSphere MQ Programming I

... To identify features of the MQPUT call. To match MQ Message Descriptor (MQMD) fields with their functions. To identify features of the Message Queue Put Message Options (MQPMO) structure. To identify the problems with matching a reply message to a specific request message when using a
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WebSphere MQ Programming II

...entation features. To identify put message options for grouping logical messages. To identify get message options for retrieving messages in logical order. To identify features of a distribution list. To identify steps required to open a distribution list. To
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WebSphere MQ Programming II

...entation features. To identify put message options for grouping logical messages. To identify get message options for retrieving messages in logical order. To identify features of a distribution list. To identify steps required to open a distribution list. To
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Budgeting Creating Analyzing a Budget

...eth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your answers, you will be able to identify the elements of a successful budget, the components of a cash flow statement, and the reasons to consult with others when developing a
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Interpersonal Communication Telephone Skills

Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult
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Recruiting Retention Internet Recruiting

Recruiting and Retention: Internet Recruiting offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization.
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Goal Setting Organizational Goal Setting

...ime frame. Sequence the steps for putting organizational goals into action. Put organizational goals into action. In the simulation at the end of this unit, you will meet with IT Manager Patricia Davis. She's going to test your knowledge of organizational goals and objectives. Unit 3: Strategic Goal Setting (1 - 2 hours)
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Delegation The Delegation Process

...s. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour) Identify guidelines for preparing a brief. Identify different parts of a brief. Identify steps for securing agreement for your task brief. Identify guidelines for handling reservations
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Team Conflict Working in Diversified Teams

Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for
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Cross-Functional Teams Goal Setting in a Cross-Functional Team

Cross-Functional Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support
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Telephone Skills Professionalism Through Basic Skills

In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus. Learn To Portray a positive image. Optimize efficiency through
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From Certified Foreclosure Agent Program
Financing Your REO Property 245


...ll in order before submitting offers on their properties. Put simply, at this stage of the process it is unacceptable to miss out on commissions simply because you failed to dot all your "i's" and cross your "t's."
In addition, REO properties are often sold "as is," which could raise a few red flags when it comes to finding the right loans. Accordingly, you have to know this system
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From 6P International, LLC
Dealing with Difficult People
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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Dealing with Conflict and Confrontation
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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Business Writing
COURSE DESCRIPTION:
Writing is an important part of any business! Your writing style identifies who you are and what you know. It is an essential part of the way we communicate and share ideas and information. Ita s very easy to have a conversation with someone, but it can be much more difficult to try and put the information in writing. We suddenly become intimidated and feel that our
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From Leadership Management Institute
LMI Webinar Series
Today more than ever we need to perform smarter, faster and more focused. Discover how to tap into 10% more of your potential and create 400% return on effort. This special webinar will explore the techniques that LMI has used for over 40 years that you can put into practice to get immediate results.
Learn the LMI value
Uncover your productivity challenges
Identify ways to become more
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From Learn Skills
Retail Training - Minimise theft



It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it
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Retail Training - Create a display



...out paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store.
It is not by coincidence that chocolate
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Retail Training - Communicate in the workplace



Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere.
Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with
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From Serebra Learning Corporation
Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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The Call Center Industry
...and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: overview, call center
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Project Management Overview


Project Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to
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Critical Thinking Skills for Managing
...nal decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking
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Teamwork and Results Without Authority
... the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting results without authority on your team, it's necessary to do both. In this course, you'll learn how to achieve results by playing the game, and you'll learn
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Preparing a Business Case
...put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,
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Cross-cultural Communications Simulation
You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto,
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Creating Successful Solutions Implement Solutions Decisively
This course presents several proven methods to help managers take control of a project to put decisions into practice. All levels of professionals who supervise the performance of other staff members.
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Leading Change from the Front Line
... change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is designed to help you. It suggests how
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Selecting the Best Applicant
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Six Sigma DMAIC Analyzing the Process
Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9
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Lean Logic
...put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's because Lean Manufacturing is more than a concept, it is a
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Creating a Marketing Campaign
Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising. Managers and team leaders with responsibility for
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Marketing Management
...ave of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through creating a multifunctional marketing team, positioning the company for success,
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Lean Strategies
...ransformation. But you also need information about how to put all of these together in the correct sequence. In this course, you'll learn how to prepare for, develop, and maintain a lean organization. In Lesson 1 you'll learn what lean techniques to implement first and how to make the organizational transition go smoothly. In Lesson 2 you'll explore how to deploy specific lean techniques and
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Advanced Site Architecture
In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer.
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ANSI C Programming The Standard Library and Preprocessor
To describe programming file and other I/O operations in ANSI C and how to implement facilities from the standard library Programmers and software developers new to ANSI C
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OS 390 MQ Series
This course teaches the fundamentals of using IBM MQSeries messaging technology with specific emphasis towards its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic
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Effective Presentations 3: Put Your Skills To The Test


XEBEC: The final part of the Effective Presentations series concentrates on putting the presenter's skills to the test. From within a fictitious but very realistic simulation, they can evaluate their progress through each stage, choosing how to proceed in the most effective manner through to a successful outcome. Even highly experienced presenters can use this course to access, hone and perfect
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Presentation Skills : Preparation


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your energies on what you're trying to achieve and what your audience wants to hear. It will
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Presentation Skills : Writing your Presentation


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation, from the vital opening words all the way through to the high impact close. And it will give
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Presentation Skills : Visual Aids


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that bring your presentation to life and make your message memorable. And it will give you
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Presentation Skills : Your Delivery


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way you sound to best effect. And it will help you prepare effective notes that steer your
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Presentation Skills : Handling Questions


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling those tricky question sessions. It will help you to prepare effectively and to respond to
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Role Play Preparation Skills


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through the preparation phase of the presentation, focusing specifically on gathering information,
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Role Play Delivery


...ut in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through 5 key points in your presentation, including the opener, the close, the question and
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Papa's Pizza Case Study 1: The 4 Stages of Marketing


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 2: Market Analysis


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Stage 1: Question Bank


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 3: Objectives and Strategies


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 4: Segmentation and Targeting


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 5: Marketing Positioning


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Stage 2 Question Bank


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 6: Product


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 7: Price


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 8: Place


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 9: Promotion


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first... and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Stage 3 Question Bank


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Papa's Pizza Case Study 10: Implementation


From chocolate bars to cocoa futures... From safety campaigns to safety testing... Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Apply the 4 Stage Process: Carvival Cruise Lines Case Study


From chocolate bars to cocoa futures... From safety campaigns to safety testing...Hard selling is yesterday's news. Today's successful business people use their marketing skills to keep customers at number one, to put customers' needs first...and not just in sales, but in every area of the business -- operations, research, distribution and design. Which means that in successful businesses,
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Recruitment & Selection Series: Opening the Interview


When a candidate comes for an interview, they are probably nervous, even a bit intimidated. If you want to get the environment right for a successful interview, you need to make them feel welcome and relaxed from the moment they step in the door. Candidates will perform better if put at ease, and they will leave with a positive attitude towards your company if they are treated well.
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Personal Effectiveness - Teamworking: Handling Difficult Team Members


Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will show you how to take power by taking action and gain control in difficult situations. You can
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From International Career Institute
International Trade Import Export Course
The International Trade (Import & Export) course gives you skills that you can put to immediate use. Whether your expanding your business into the international market, starting a business or simply looking at working for an international trade company this course will quickly teach you the a insa and a outsa of the import -export trade.
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From Software Training Academy, Inc
Overview of J2EE Development

...re is developed for this platform; how it is deployed and put into production; how it can be administered. The course is designed specifically for non-programmers analysts, managers, technical writers, and anyone who desires a good conceptual understanding of J2EE while not needing to drill down into the details of particular APIs or runtime specifications. Developers may also find this course
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From Bartending Pros
Bartending the Easy Way Online
...onal bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed in the real world of bartending and throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice
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Bartending to the Max Online
This course is designed for those who want a better bartending position or who would like to enter the area of management. Bartending to the Max will prepare you to work as a bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into management of the bar, including inventory, profits and staff issues.
Bartending
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From Multi-media Access
Ergonomics: Office Ergonomics: Working in Comfort


"Working in Comfort" is for all employees. They will learn the value of the ergonomic program and how to apply good ergonomic concepts to make their own work safer and more comfortable. The course explains the factors that put your body at risk. Workers will learn how to use body mechanics, alter work areas, use eye strain relief techniques, and stretch to avoid injury. Delivery formats
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Fire Extinguishers


"Fire Extinguishers" is for all workers. This course teaches how to properly inspect and use a fire extinguisher and looks at the basics of fire protection. Workers will learn what makes fires burn, what the four different classes of fires are, and why it is necessary to use the right type of extinguisher to put out each type of fire. Delivery formats include CD-ROM, LAN, WAN, Intranet,
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From The Academy of Nail Design
Client Assessment


How to design and put into practice a client assessment form before performing a nail service
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From Quantum Results Corporation
Executive Leadership Development



The Executive Leadership Program focuses on the needs of high-level corporate leaders to achieve sustainable results. While leadership depends on specific behavior that should exist in every member of an organization, executive leadership requires another higher level of holistic view of the organization. This program supports the development process of how the leader set practical personal and
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From Morris Interactive
Customer Service and Social Styles



...ees will discover their own social style and learn how to put these tangible tools into practice immediately by recognizing and responding to the social styles of the people they make contact with each day.
At $89/pp, this is a valuable product to strengthen your team. Now employees do not have to be away from the field to take more training. Enable your organization to take part and complete
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From Gotham Writers Workshop
Business Writing Workshop "Best of Web" - Forbes
...s results
Each week you will review key concepts and then put them into practice in exercises you complete in-class and at home. Just as importantly, you will find out what to avoid, including common errors in grammar, punctuation, word usage and spelling. You will complete the course with a reference guide for crafting first-rate business correspondence.
Prerequisite: Students must speak and
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From The Virtual Training Company
Macromedia Contribute 2
Macromedia Contribute 2 allows users and groups to update, create, and publish content to any existing website within seconds. All without knowing HTML! At the same time, Contribute 2 offers web professionals the control needed to lock down site design, layout and code. VTC author, John Kuhlman, demonstrates how to customize Contribute 2, create connections, build and edit web content, create
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Video Basics - 5 Steps to Video Production DVD
Are you interested in making short films, or simply improving the look of your home movies? Video Basics - 5 Steps to Video Production is a great reference guide for the beginner and intermediate videographer. Learn from industry professionals as they demonstrate proper equipment procedures and techniques. Using three scenarios, they will cover everything from how to select and use video cameras,
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Cleaner Pro 5
...put streaming video and audio on your web site. Recognized as the world-standard, Cleaner Pro 5 is a complete camera-to-web streaming solution. Cleaner Pro 5 is all you need to capture, author, encode and publish the highest-quality streaming media in all formats -- QuickTime, RealSystem, Windows Media, MP3, MPEG-1, MPEG-2 and more -- at all connection speeds. Virtual Training Company author
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From CBT Planet
MCSE 2003 Certification Training Course
...put the power of your career into your own hands. The MCSE Training Course is easy to use and makes the learning experience enjoyable. MCSE CBT training will provide you with knowledge to arm you for any current situation in the ever-changing world of the I.T. industry. Successful MCSE certification training will give you the extra edge at your current job or help you secure a better I.T.
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MCSA 2003 Certification Training Course
...put the power of your career into your own hands. The MCSA Training Course is easy to use and makes the learning experience enjoyable. With the most up-to-date information on the 2003 MCSA server configurations, our MCSA training will provide you with knowledge to arm you for any current situation in the ever-changing world of the I.T. industry. Every 2003 MCSA server module simulation provides
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MCDBA 2003 Certification Training Course
Our MCDBA training courses put the power of your career into your own hands. The MCSA Training Course is easy to use and makes the learning experience enjoyable.With the most up-to-date information on the SQL server configurations, our MCDBA training will provide you with knowledge to arm you for any current situation in the ever-changing world of...
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From Skillspride Online Training
Microsoft SQL Server 2000 Programming Part 1
This course along with our " SQL Server 2000 Programming Part 2 course will introduce readers to the major topics of building database applications with Microsoft SQL Server 2000. The key focus of the course is on server database design and implementation using SQL Server 2000, but it also covers some client development including Access 2000's ADP format, Visual Basic using ADO, and ASP with XML.
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Microsoft SQL Server 2000 Programming Part 2
This course along with our " SQL Server 2000 Programming Part 1 course will introduce readers to the major topics of building database applications with Microsoft SQL Server 2000. The key focus of the course is on server database design and implementation using SQL Server 2000, but it also covers some client development including Access 2000's ADP format, Visual Basic using ADO, and ASP with XML.
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From F+W Publications, Inc.
Writing the Nonfiction Book Proposal from Writers Online Workshops
...is workshop you will work with a published book author to put together a winning proposal for your book idea. At the conclusion of this workshop, you will have written a proposal package consisting of a query/cover letter, a chapter-by-chapter outline, and sample chapters ready to submit to agents or publishers (up to 12,000 words total). To get the most from this workshop, you should have a
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Elements of Effective Writing II: Form & Composition from Writers Online Workshops
...put the pieces together to make your writing coherent, logical and effective. You'll learn the basic principles of composition, explained in easy-to-understand language. And, through the use of numerous examples and practice exercises, you ll begin to develop your own personal style. In order to fully benefit from this workshop, you should already have a good grasp of grammar and mechanics
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Essentials of Romance Writing from Writers Online Workshops
...fferent reality. This workshop will show how a romance is put together to do just that to allow the reader to escape from mundane cares. You'll learn how the hero of an action novel differs from the hero of a romantic novel. You'll learn the tricky business of putting your hero and heroine together and keeping them together-yet-apart until the story's close. You'll learn how to create the
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From Backup Training Corporation
Domestic Terrorist Groups

Explore the main reasons that people organize into armed groups with an anti-government perspective. This course covers diverse groups such as Earth First! ELF, various militias nationwide, and the issues that galvanize them.
Domestic Terrorist Groups ( 2-hour course )
Events in America have brought citizen militias into the glare of modern media and law enforcement. What is a militia and what
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From Sessions Online School of Design
Advanced Graphic Design Course


...you'll tackle an annual report design that enables you to put the principles of consistency and constancy into practice.
LESSON 3 Constructing Creativity Graphic designers as the blue-collar workers of the art world. Lesson Three looks at the building blocks of a design project: investigating the nature of creativity, mapping out stages in the design process, and looking at how cliches can be
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Advertising Design Course


...put on your Madison Advenue shoes? Buckle up, because there's no better time to become an ad designer.
In this 6-lesson course, you'll learn the principles of the advertising design from both a creative and a business perspective. Case studies from print, Web, and TV showcase advertising concepts at work: persuasion, color psychology and composition, copywriting and typography, and brand
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Branding & Identity Course


...h a look at the "evaluation phase" in which solutions are put to the test, and then you embark on creating solutions for your restaurant project.
LESSON 6 Product and Corporate Design A company logo is merely cosmetic without a strong product to back it up, and we'll look at the role the product plays in a company design in this lesson. Specifically, you'll explore how identity is presented
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flash actionscript programming


...red interactive games and other dynamic applications that put your users in the driver's seat.
In this advanced course, you'll learn the history and basics of computer programming and write high-level ActionScript code that dynamically places, moves, and alters the elements of a design onscreen.
In six lessons, you will build a classic video game step-by-step, learning key ActionScript
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