Six Sigma and Critical Customer Requirements 
...ally can do something about. Quality
Function Deployment (
QFD) is a systematic process for motivating a business to focus on its customers. In a
Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools
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Customer Focused Management Sam
Walton, founder of
Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else."
Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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