Instructor Led Quality Training Classes in United States
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value




Course Description:
This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision
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Statistical Process Control 1(SPC 1).






...PC) is widely used in manufacturing to control and ensure quality products. Statistical methods are reviewed and concepts of probability and variation are introduced. Attribute and variables control charts are constructed and then interpreted for in-control and out-of-control conditions. Once processes are in control , process capability studies can be conducted to determine the probability
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Process Auditing




Course Description:
It is imperative that an auditor effectively guides an organization through a process of meeting compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This course teaches the student how to add value, deliver business benefits
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Mistake Proofing



Course Description:
The purpose of this manual is to provide an overview of Mistake Proofing methodology. The text was developed for training purposes and to provide a reference for future use.
The text was written to provide for the reader techniques of mistake proofing to improve performance. Dr. Shigeo Shingo created the concepts of Mistake Proofing. Simons-White & Associates wrote the material
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Process Mapping


Course Description:
Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events through the process and to identify where improvements can be made. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also
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Quality Function Deployment (QFD)





...urse Description:
In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the
more...
Supplier Development



Course Description:
Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices.
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From LodeStar Institute
Lean Six Sigma Green Belt Training













This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced.
Participants in this course are
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Lean Six Sigma Yellow Belt Training










The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools.
It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process
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Design of Experiments - DOE









Design of Experiments (DOE)
The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.
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Design of Experiments DOE for Six Sigma












Design of Experiments (DOE) for Six Sigma
The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.
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From Business Industrial Network
Six Sigma DOE Training Workshop


Attend this 4-day Design of Experiment (DOE) skill-building hands-on application workshop. Learn how to guide your project team with the proven skills they need to design-in quality in product and process and tackle the technical problems on the production floor.(2.4 CEU) This course and other DOE related courses have been restructured. Please see company website for the latest info.
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From Nursing Unlimited Incorporated
Starting and Maintaining IVs - Nursing Certification

...and the care and use of central lines. Our emphasis is on quality of care issues, employing scrupulous aseptic procedure to prevent infection and proper insertion technique to minimize patient discomfort. There will be numerous opportunities for hands-on practice, including live sticks when requested. Join the thousands of LPNs and RNs that we have enabled to confidently and safely insert and
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"Stress Free" Advanced Cardiac Life Support (ACLS)
...l. The goal of the ACLS provider course is to improve the quality of care provided to the adult victim of a cardiac arrest or other cardiopulmonary emergency. The manner in which Nursing Unlimited encourages and helps adult learners to achieve this objective has remained unchanged. What have changed are the treatment guidelines and the course materials, as well as the course agenda. We trust
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From Gucons
SAP MM Training
SAP MM (Materials Management) is a module of the SAP Enterprise Resource Planning (ERP) package that is used for Procurement Handling and Inventory Management.
The module has two important master data - material and vendor. Broadly, the various levels that can be defined for a SAP MM implementation are: Client, Company Code, Plant, Storage Location and Purchase Organization.
This is the
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From Technology Ed
Software Testing




...can include IT developers/designers, IT software testers, Quality Assurance personnel, and IT business team leaders or managers. IT managers and team leaders would also find this course beneficial in order to gain a better understanding about the effectiveness of implementing a software testing program.
Recommended Prerequisites
No previous testing experience or exposure to software testing
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Lean Six Sigma




...assumes students have no prior knowledge about Six Sigma, Quality, or Lean and delivers lessons and examples to build management skills. We examine Six Sigma case studies from various perspectives- Human Resources, Marketing, Sales, Operations, Construction, Government, Finance, and IT. Specific topics include: Maximizing Business Value, Critical to Quality, Voice of the Customer, Measurement
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From Lightwork Seminars, Intl
Past Life Regression


... negatively affecting one s present health, behaviors, or quality of life. Past Life Regressions can uncover patterns from many lifetimes of trauma that have been re-created unconsciously as an attempt to complete or heal an unresolved past life experience.
This Past Life Regression training course is delivered by Janis Ericson, a Master Hypnotist that has been working in the field of
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From STM
IPC-610D
An industry-consensus program that includes training and certification, based on the IPC-A-610, is available to your company. This certification will demonstrate your commitment to customer requirements and greatly assists any company dedicated to ISO-9000 or other quality assurance initiatives.
IPC-A-610, "The Acceptability of Electronic Assemblies", is the most widely
used standard published
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From YRisk Consulting & Lending Academy
The Art of Underwriting Mortgage Loans







Course Objectives:
This three-day underwriting workshop with the art fully equips you
to understand and effectively assess and evaluate mortgage loans in
mortgage banking and lending environment. It will add considerable
value to your ability in quality decision-making.
At the end of the workshop, you will have a strong understanding of
underwriting mortgage loans in banking and lending and
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From Honig IdeaGuides
Ideation Brainstorming Training

...ning program is about increasing ones ability to generate quality creative ideas in a group setting. By the end of this program, attendees WILL produce effective, mind blowing ideas.
One of the most important survival skill there is today is innovative thinking (or if you prefer: a Thinking Out of the Proverbial Boxa ). This course focuses on developing the ability to generate loads of
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From Pierson Requirements Group
Data Modeling for Business Analysts
DATA MODELING FOR THE BUSINESS ANALYST
This 2-day Data Modeling for BAs focuses on the concepts of
data modeling and various effective techniques used to gather
the necessary information needed to create the data model.
The workshop is designed to provide each participant with
practical exercises for interpreting and creating logical data
models. The relationship of the data model to more
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Business Requirements Gathering and Writing Seminar using JAD Use Cases and UML


This 4-day seminar focuses on implementing the JAD requirements
gathering process, writing requirements and how to be an
effective facilitator. These are all required skills for the Business Analyst. The workshop provides an understanding of the project life cycle using Use Cases and UML and how to incorporate them into a repeatable process at your rganization. The seminar teaches the student
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Practical Project Management
The Practical Project Management 4 day class offers training
in the methods and procedures that a Project Manager would use
to effectively manage an IT Project. This hands-on training
provides participants with the concepts and formal techniques
needed to manage projects for IT initiatives.
The seminar focus is on how to:
- Be an effective project manager and what skills are required
-
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Process Modeling Skills
...ation Engineering, Business Process Re-engineering, Total Quality Management and Continuous Process Improvement initiatives.
The workshop:
- Provides an understanding of the process modeling techniques
used for gathering business requirements.
- Gives each seminar participant the techniques and skills needed
to build and interpret the process definition diagrams; Context,
Process
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Testing for Quality Assurance


...Quality Assurance 3 day class offers training in
the methods and procedures that the QA Testing Department
would use while they are engaged in the Integration, System and
User Acceptance Testing Phases of an IT Project. The participants
will learn the concepts and formal techniques to facilitate
testing during the Integration and System Test Phases for IT
initiatives.
The seminar focus
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Use Acceptance Testing


...ts into the project life cycle
- Practice in writing and quality checking requirements
documents and use cases
- Identifying the project risks and deciding what to test
- Determining which techniques, UAT test scenarios and
resources to use in the UAT Test Plan
- Writing Test scenarios
- Testing and Traceability
- Performing Usability Testing
- Conducting the Formal Acceptance Process
more...
Facilitated Session Leader
... training session will provide participants with detailed quality feedback and two facilitation practice sessions. The workshop provides practice in facilitation techniques needed for conducting workshops and business meetings. The class can also be customized to provide practice facilitating specific projects and techniques. The types of sessions will depend on the area of the focus the
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JAD Facilitation Requirements Gathering using an RAD Iterative Approach
This 4-day seminar provides training for a requirements methodology using JAD facilitation techniques, use cases and the Unified Modeling Language (UML) which can be utilized for object-oriented application development projects.
The seminar focus is on how to:
- Plan and prepare for your JAD sessions
- Understand a best practice repeatable process using use cases
and UML techniques and how it
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From Summit Process Engineering
Introduction to CMMI
...ns improve their ability to develop, acquire and maintain quality products and services. Introduction to CMMI helps prepare participants to make valid judgments regarding an organization's implementation of the process areas. The course is helpful in identifying issues that should be addressed in performing process improvement as structured by the CMMI model.
The course fulfills the
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From Resolutions Training & Consulting
Photoshop CS3 Scanning & Color Correction



...al techniques for obtaining consistent, predictable, high quality images from Photoshop. You will learn a balanced approach, starting with system calibration, through the scanning process, image enhancements, color correction, and exporting your image. Learn to Scan correctly; Perform curve-based color corrections to remove Color Casts, enhance image detail, and ensure balanced images; Modify
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Adobe Acrobat 8.0 Print Publishing


...includes everything you need to both create and edit high quality, print-ready PDF s using Adobe Acrobat 8 Professional and Acrobat Distiller 8. Included: Optimizing, Preflighting, and Preparing PDFs for Print; Creating and running a Preflight Profile; PDF/X validation; Preflight Droplets; Color Conversion on both Page and Object level; Using the Ink Manager; Output Previews and Soft Proofs;
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Adobe Acrobat 8.0 Introduction


Learn the skills you need to work efficiently with Adobe Acrobat 8.0. Course topics include: Using Acrobat s Tools, Toolbars, and Task buttons; Navigation controls; converting files to PDF; using Acrobat Distiller; creating PDF files from Web pages; assembling PDF Packages; using the Organizer; Bookmarks, Links, and Articles; adding Headers and Footers; Watermarks and Page Backgrounds; Modifying
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From Profit Consulting Co.
Ask an Expert- Mel Kleiman Free Conference Call @ 2 pm March 5th
... authority on how best to recruit, select, and retain top-quality employees.
A renowned consultant, speaker, author, and trainer for over 25 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.
A demonstrated leader in HR thought, Mel has authored numerous
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From Mt Xia Inc
Korn Shell Programming


INTRODUCTION AND OVERVIEW
* Knowing when to use ksh
* Integrating KornShell scripts with external applications and tools
* Typical KornShell applications
* Differences between ksh88 and ksh93
* Benefits of KornShell vs. other shells
KORNSHELL FUNDAMENTALS
Shell script elements
* Commands and comments
* Defining exit values
Conditional program execution
*
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From Lumenbrite Training
Flash CS3: Video Development


...d hands-on practice they need to produce and deliver high-quality Flash Video over the internet using Flash Professional CS3. Topics include developing a rich media player using the new Flash Professional 8 pre-built components as well as ActionScript; using high-quality encoding techniques, including the new Flash Video codec enabling the delivery of higher quality video over lower bandwidth
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From Wayne C. Parker and Associates
Right-On Customer Service
As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or
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From Performance Evolution, Inc.
The H-factor in Management



...ple at risk.
Exposing you to liability.
Impacting the quality of your product or services.
Having a negative impact on customer perception.
Costing your organization money.
Using these criteria as a guideline, The H-factor in Management will help you identify potential targets. Often, this exploratory process will trigger ah, ha moments. Areas that may have long frustrated your
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From EMS Consulting Group, Inc.
Kaizen Events: 5S, Visual Controls, and Mistake Proofing

...
Improved
Productivity
Improved
Quality
Ability
to elicit feedback from shop floor level employees (a valuable source of
information)
Improved
employee morale
Fast
Implementation / High impact
This course is offered in Southern California on a regular basis. Visit
more...
From Ascend Training
Ascend Training Hands On Illustrator I Class Chicago and Deerfield

ASCEND TRAININGa S CREATIVE ADVANTAGE Ascend offers hands on workshops taught by top industry professionals. Many other facilities feature a professional trainersa with little or no real world experience.
One Ascend advantage is that all our classes are packed with practical, challenging exercises. We feel that 2 days of training can get you up and running, and every minute of class is
more...
Certified Hands On Flash CS3 Rich Content Creation Class Chicago and Deerfield Ascend Training

Ascend Training offers Creative Training for the Creative Professional in our Chicago and Deerfield Illinois facilities. We offer hands on, certified training in Adobe Photoshop, Illustrator, Flash, Dreamweaver, Fireworks, ColdFusion, Director, InDesign, InCopy, Avid, QuarkXPress and more. We offer the latest versions.http://www.ascendtraining.com
We offer a hands-on approach that others have
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From System Technology Institute
Software Quality Assurance and Improvement



...ctices and processes for the implementation of a Software Quality Assurance Program. You will develop awareness of SQA in software development environments and support practices. Emphasis is on adherence to established software development and support processes, software standards and the implementation of an effective project-oriented tailoring process. "Hands-on" exercises allow you to apply
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From Key Consulting
Project Management Professional Certification Review



Becoming a certified Project Management Professional (PMP) involves meeting certain education and experience requirements, and passing a 200-question exam. (PMP Certification Handbook from PMI.)
Course participants should be familiar with the certification process, and meet the PMP experience requirements prior to attending. You should also be reasonably familiar with modern project management
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From Ascend Training
Adobe Dreamweaver CS3 Advanced Level 2 Training: Hands-On, Chicago and Suburbs




This class takes more time with Dreamweaver CS3's advanced functions, including: Cascading Style Sheets (CSS), Advanced Behaviors, and customizing the Dreamweaver application itself. Ascend offers the highest quality training in both our Chicago Loop and suburban Deerfield Illinois facilities. We teach Adobe, Avid and Quark classes in a hands-on format.
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Certified, Hands On InDesign Class: Chicago/Deerfield Ascend Training

ASCEND TRAINING'S CREATIVE ADVANTAGE Ascend offers hands on workshops taught by top industry professionals. Many other facilities feature "professional trainers" with little or no real world experience.
One Ascend advantage is that all our classes are packed with practical, challenging exercises. We feel that 2 days of training can get you up and running, and every minute of class is spent
more...
Certified, Hands On Flash Actionscript: Chicago/Deerfield Ascend Training

ASCEND TRAINING'S CREATIVE ADVANTAGE Ascend offers hands on workshops taught by top industry professionals. Many other facilities feature "professional trainers" with little or no real world experience.
One Ascend advantage is that all our classes are packed with practical, challenging exercises. We feel that 2 days of training can get you up and running, and every minute of class is spent
more...
Certified, Hands On Flash Actionscript: Chicago/Deerfield Ascend Training

ASCEND TRAINING'S CREATIVE ADVANTAGE Ascend offers hands on workshops taught by top industry professionals. Many other facilities feature "professional trainers" with little or no real world experience.
One Ascend advantage is that all our classes are packed with practical, challenging exercises. We feel that 2 days of training can get you up and running, and every minute of class is spent
more...
From R-tech Group
Job oriented Software Testing Training courses offered for IT and Non-IT Professionals
... PG IT and NON-IT students
You will learn:
o Software Quality Overview
o Software Testing Overview
o Black Box Testing
o White Box Testing
o Levels of Testing/Unit Testing
o Integration Testing
o System Testing
o Other Testing
o Testing Process
o Technology Based Testing
o Project Management
o Test Automation
o Tool a Functional
o Tool a Test Management
o Tool a Load
more...
Job oriented oracle,oracle forms,reports, Developer 2000, d2k, software training courses, Chennai, India




... IT Solutions, Inc., is the premier source for delivering quality computer job oriented training courses.
With our focused IT Oracle training program, students/professionals can open the door to the job industry.
Within less time, students/professionals could enjoy the reward and satisfaction of a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a subsidiary of R-Tech Group,
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Java training chennai,Java software training in chennai,Java, training, in chennai,Java training chennai,job oriented or













... IT Solutions, Inc., is the premier source for delivering quality computer job oriented training courses.
With our focused IT / Software (Oracle,Java, VB) training program, students/professionals can open the door
to the job industry. Within less time, students/professionals could enjoy the reward and satisfaction of
a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a
more...
oracle training chennai,oracle software training in chennai,oracle, training, in chennai,oracle training chennai,job oriented or



... IT Solutions, Inc., is the premier source for delivering quality computer job oriented training courses. With our focused IT / Software (Oracle,Java, VB) training program, students/professionals can open the door to the job industry. Within less time, students/professionals could enjoy the reward and satisfaction of a great career.
R-Tech IT Solutions, Inc.(R-Tech India), is a
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From Amcosys Technologies Inc
QA Training in Virginia

... * Gets course material, Interview Questions.
Quality Assurance Course Objectives (Manual Testing & Automated Testing)
* Introduction to Software Quality Assurance
* Software Development Life Cycle & Testing Life Cycle
* Fundamentals of Testing Practices.
* Test Cases Planning, Testing Scenarios.
* Introduction to Manual Testing &
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From Technology Training, Inc.
Principles of Project Engineering



... project engineering principles, processes and practices. Quality assurance/ control and system engineering techniques and their application to project engineering will be covered.
Because of the highly interactive format, a semester long course can be presented and should be under-stood in this time frame. The instructor welcomes questions and comments during lectures. Pri vate discussions can
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From Compliance LLC
The European Union s Sarbanes-Oxley Act (E-SOX)
...o be registered in the EU and to be subject to oversight, quality assurance and sanctions.
Companies listed in EU are directly affected. From the changes in the audit committee and the role of the board of directors to the new internal controls requirements, professionals in EU listed companies will face the same or similar challenges with their American colleagues that have to comply with
more...
From Technology Training, Inc.
Reliability for Product Quality


his course approaches reliability from a common-sense direction. The statistical methods are covered with reference to practical considerations.
more...
Understanding ISO 17025


...ents are discussed in detail, including organization, the quality system, document Control, contracting issues, handling of complaints, nonconforming work, corrective and preventive action. Technical requirements, including personnel training and job descriptions, physical surroundings, test/calibration method development and validation and equipment control are discussed. Uncertainty,
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Calibration Laboratory Procedures


This short course introduces statistical and management concepts such as Statistical Process Control (SPC) and the Measurement Assurance Process (MAP). ISO standard 17025 and its impact on calibration laboratory management is analyzed clause by clause. ISO 9000 quality programs are also discussed. After a discussion of staffing, documentation, measurement uncertainty and inter-laboratory
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From the Henderson Group
How to Audit zOS with USS TCPIP FTP and the Internet
...F2/TopSecret with the best of TCP/IP native security. The quality of the security depends upon how well we implement and integrate these mechanisms.
* FTP or File Transfer Protocol. TCP/IP always includes a series of programs or daemons, each dedicated to a specific purpose. One of the best known of these is FTP, which lets you upload and download files over the Internet. On the mainframe,
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From Mobile Technical Institute
Leadership Basics

anagement and leadership are two entirely different things. Many people function as supervisors without exhibiting the traits the position them as leaders with their staff members and peers within their organizations. Leadership is an intangible quality, yet it is key component of professional success. Learn more about the nature of effective leadership, leadership styles, personality types,
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From Hands On Technology Transfer, Inc.
Object Oriented Analysis & Design with UML

...ts the key concepts and methodologies required to perform quality object-oriented software engineering, with particular attention to practical techniques such as use-case and CRC analysis, UML diagramming, and patterns. Students practice applying object oriented analysis during the course to improve software designs and to see how software objects can be altered to build software systems that
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From Evergreen Team Concepts
Six Sigma Green Belt Certification




...upervision of a Six Sigma Black Belt, analyzes and solves quality problems and is involved in quality improvement projects. A Green Belt is someone with at least three years of work experience who wants to demonstrate his or her knowledge of Six Sigma tools and processes. Program is accredited by the Lean Leadership Institute.
Course overview -
Six Sigma Green Belt Training Training Topics
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From Brave New Workshop
Innovation at the Speed of Laughter



...ously share.
1) Attendees will increase the number and quality of ideas they generate by exploring best practices such as recognizing the value of change, accepting all ideas and rewarding themselves and others for risk-taking.
2) Attendees will learn how to see beyond the expected or accepted to re-energize their most creative self and energize others around them.
3) Attendees will
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From The Training Clinic
Train the Trainer Workshops and Certificate Programs
...rain-the-trainer leader and has been since 1977. We offer quality in-house professional development training programs for trainers, training managers and coordinators, training designers, supervisors, managers and secretarial support staff. We focus on the effective, inter-active design, delivery and management of training. We practice learning by doing, not just by listening. All of our
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From Evergreen Team Concepts
HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE



...quality performance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The techniques revealed
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Lean 5S Leadership Certification Program
By implementing a Lean 5S program, you have the ability to provide your customers with consistent, measurable quality competitive pricing and appropriate lead-time responses that will set you apart from the competition.
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From Quality Consulting and Billing
QuickBooks Training, Consulting, and Bookkeeping









...Quality Consulting and Billing offers training in our advanced training lab in Tampa Florida, at your office, or via the internet using WebEx or Terminal Services. We can assist you in general training or advanced techinical support. With 10 years of support and education in QuickBooks, we can teach you the best practices, and the quickest way to get the job done. We also offer discounted
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From Training Connection
Project Management
.... You will learn how to manage time and costs, implement quality measures and handle project risks, acquire and motivate team members, and communicate effectively.
Participants will also discuss the characteristics of a good manager, build and maintain a productive team, and use analysis tools and reports to evaluate the performance of a project. The course is filled with interactive
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Customer Service
...tomers
Interpret non-verbal communication
Provide quality service over the phone
Communicate effectively through e-mail
Outline
Unit 1: Customer Service Fundamentals
Understand customer types
Understand the importance of customer service
Build rapport and communicate with customers
Respond to customers and exceed their expectations
Unit 2: Customer
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Acrobat Training
...ernet Explorer (Windows)
Customizing Adobe PDF Output Quality
Controlling Adobe PDF output quality
About the Adobe PDF Settings
Using the default Adobe PDF Settings
About compression and resampling
Using custom compression settings
Reducing file size
Modifying PDF Files
Opening and examining the work file
Moving pages with page thumbnails
Editing
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From VRDS
LEAN SIX SIGMA EXECUTIVE OVERVIEW



...quality improvement because it is first and foremost a business initiative. Each Six Sigma project must result in a positive financial impact on the organization's bottom line. For a Six Sigma implementation to be successful, however, management must not only support the Six Sigma initiative but also understand it.
This course introduces executives to Lean Six Sigma s logical approach to
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From Software Testing Support, Inc
Certified Software Tester

...dividuals who want to enter the testing field or seasoned Quality Assurance/Tester professionals seeking certification. The program focuses on the concepts of essential testing principals that are required to perform industry standard quality assurance practices and includes instructor led courses, labs, course books and follow-up exams.
The purpose of the program is to provide the pertinent
more...
