Quality Telephone Seminars - Training Resources

Improve Productivity While Staying Compliant: Implementing Quality Procedures ...quality problems (high reject rates across the supply chain) are unaware of the increased costs of tracking, repairing, scrapping and redelivering key products. When the discussion whether lean, six sigma and/or supply chain techniques are singularly the most effective way of dealing with quality problems, you miss the opportunity of using a blended and robust approach. Providing cost effective  more...

Innovative Energy Saving Strategies for Manufacturers BenefitsMany manufacturing facilities that deal with older technologies, 'that's the way it has always been done' mentalities and a tunnel view consider the manufacturing process the only investment which will result in increased revenue. This teleconference will address the potentials to update this older technology. We will discuss new strategies to help manufacturer's see new ways are not  more...

Basics of Reverse Osmosis for Brackish Groundwater Treatment ...energy-efficient membranes and how they can improve water quality at lower cost. You will learn about potential pitfalls and get suggestions on how to avoid these problems. This teleconference will also discuss software and guidelines for how to select and employ software both in system design and troubleshooting. n nLearning Objectives n- You will be able to discuss reverse osmosis process  more...

Enterprise Resource Planning - Getting the Payback From Your ERP System BenefitsYou will get an overview of the planning hierarchy in world class businesses and how the planning process utilizes the ERP system. You will better understand the need for robust metrics and an accountability infrastructure, and will become more aware of the power the ERP discipline has in getting the most return for the effort invested. It will become apparent that there is a lot of  more...

Low Quality Asphalt: How to Avoid Problems Down the Road ...quality asphalt is a facility owner's or manager's nightmare. How to turn it into a high quality asset can be a difficult question. That's what this teleconference is about. Reconstruction of asphalt pavements, whether a roadway, commercial parking lot or large distribution center, can be time consuming and very expensive. Costs associated with loss of use can easily exceed costs of  more...

Low-Impact Development Maintenance and Upkeep Techniques ...ontrol of runoff peak flow rates, runoff volume and water quality. To meet these requirements, engineers and planners are implementing low impact development concepts into their site development plans. This results in the use of many complex storm water BMPs such as bioinfiltration systems, infiltration basins, constructed wetlands, wet ponds, green roofs and porous pavement. Unlike  more...

Efficiency Estimations and Payback Periods for New Equipment BenefitsEnergy savings is possible for nearly every electric motor application but there are obstacles to buying and installing a higher efficiency motor. Practical considerations of the real world such as initial purchase, accounting system roadblocks, and installation and operating cost, must be part of the decision process. This teleconference will explain basic principles of electric motor  more...

Water Supply and Groundwater Well Design ...uction and development, and are then exacerbated by water quality conditions, well operation and rehabilitation efforts. This teleconference will discuss the key factors affecting well performance including well design, initial screen development, biological and mechanical plugging and well rehabilitation methods. Over the past several years there has been significant research done worldwide  more...

Developing a Community Nonemergency Response System ...ce without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the information required to build a business case to deploy a non-emergency call center. During this discussion, we will explore conducting a cost-benefit analysis and calculating return on investment which is  more...

Pricing and Cost Analysis in Purchasing ...are aware of market conditions and prices associated with quality levels required for the buying firm's needs. The effective buyer must become an expert for the items that they purchase. The objective of price-cost analysis is not to get the lowest price, but to obtain the best value with consideration for delivering time, acceptable quality levels, in the appropriate quantities. In general  more...

Current Issues in CEQA ...e on the proposed changes to the California Environmental Quality Act guidelines for mitigation of greenhouse gas emissions as well as their effects on the environment. We will discuss the many changes proposed to the guidelines, issues and concerns of the private and public sectors, and how this will affect future projects within California. We will also discuss recent CEQA decisions which  more...

Conducting Effective Safety Audits BenefitsAudits are a key component of an effective safety program. Just as periodic physicals can help you check how healthy you are, periodic safety audits can help evaluate the health of your safety program. This teleconference will outline the four steps you should consider in order to conduct effective safety audits. Manufacturing engineers, presidents, vice presidents, plant managers,  more...

Employee Engagement in Troubled Times ...inty if organizations are to maintain product and service quality, and lay a foundation for future growth. Yet while challenging economic environments make employee motivation more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in organizational retrenching, reduced staffing levels and increased workloads, and constrained compensation  more...

Product Development Metrics for Manufacturers: Measuring Your Productivity BenefitsR D and product development organizations are behind transaction processing and operations functions in their understanding of measurement and its place in the organization. Six Sigma and Lean initiatives have facilitated great improvements in corporations without significantly benefiting most marketing, R D and product development organizations. Inventive professionals resist measurement  more...

Collection Issues for Attorneys: Practical and Ethical Considerations ...he payment of your fee. The client may complain about the quality of the service or may claim that they cannot pay your fees. Whatever the excuse, it is a problem that can be lessened. This teleconference is designed to provide you with practical and ethical methods how to best avoid this potential problem. The teleconference explains that the best way to avoid problems with getting paid is to  more...

Benchmarking your Health Benefit Program: How Do You Stack Up? ...ncrease your competitiveness by knowing the kinds and the quality of health insurance other employers are offering. Measuring your health plan against meaningful benchmarks will help fuel your strategies not only for reducing cost, but also for recruiting, employee retention and health plan design. n nThis teleconference will work through several methods to evaluate your health benefit  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics nIn manufacturing logistics, the first priority is providing the right support to make production flow smoothly and put out the goods the company sells. This is effectiveness. The second priority is to provide this support without wasting human, technical or financial resources. This is efficiency. What most companies do in logistics is pursue efficiency at the expense of effectiveness, curtailing  more...

Enabling Loan Processes with Paperless Files ...ss systems, and the ways to maintain the highest document quality standards. You will gain a broad introduction to the types of processes that can be enabled by digital files, strategies for migration and improvement of existing processes, implementation of new workflows and planning to enable future growth. For lenders looking to align technology and processes now to support underwriting  more...

Using Failure Mode and Effects Analysis to Reduce Defects, Improve Quality and Make More Money ... in every type of organization to reduce defects, improve quality and make more money! n nThis easy tool asks these simple questions: n- What can go wrong? n- Where can it go wrong? n- How bad will it be? n- Can we see it coming? n- Should we try to prevent it? n nIf you can count to 10, multiply three numbers together and put numbers in sequence, then you too can do FMEA. n nFMEA's are  more...

Water Well Rehabilitation - Technical Considerations and Economic Advantages ...ll owners to provide a safe and dependable supply of high-quality groundwater. Recent drought conditions in some areas have increased the demand on groundwater supplies, and in less arid areas groundwater wells are also desirable to mitigate security concerns and treatment costs. This teleconference will help you maximize both the economical and technical considerations for rehabilitation of  more...

Patients' Rights Update ... environment, managing patient expectations and providing quality care to patients remain critical for health care providers. When is a patient competent to refuse treatment? How is competency determined? What documents should a health care provider have copies of upon admission? Practically, how does a health care provider manage expectations, of both the patient and family or friends, when a  more...

Brownfield Redevelopment and LEED. in 2009 - What Happens When You Mix Green and Brown? ...ing for energy and water efficiency, indoor environmental quality, and the lower greenhouse gas emissions attributes of green buildings and transit-oriented development locations. This teleconference helps potential LEED® applicants on brownfields redevelopment projects understand how the LEED® pilot program for neighborhood development is being finalized as a standard in 2009. n nThis  more...

Getting to the Root of Root Cause Analysis nFailures are a fact of life. In every industry and occupation we are faced with failures. Failures of products, processes, systems and services abound. n nSome of us are tasked with fixing the processes that lead to failures. The customer wants "faster, better, cheaper" but we are delivering "slower, worse and costly." Failure can mean not meeting a customer requirement. It can relate to form,  more...

Key Components of an Effective Mentor Program ...you with all the necessary tools to establish or expand a quality mentoring program. It will examine the benefits for beginning an initiative and the step-by-step process to implement a program, whether school- or community-based, that is guaranteed to be sustainable. This teleconference is critical for school personnel, community agencies serving youth and juvenile authorities that want to  more...

Understanding LEED. for Existing Buildings Operations and Maintenance ...ole-building energy and water use, indoor comfort and air quality, cleaning and maintenance issues (including chemical use), recycling programs, purchasing activity, transportation integration and exterior maintenance programs. LEED® EB helps building owners and operators assess the performance of their buildings and assists in the identification of goals and strategies that allow uniform  more...

Preparing for the International Financial Reporting Standard ... the leaders' support for developing a single set of high-quality global accounting standards. n nBoth of these events represent progress toward the adoption of IFRS in the United States. PricewaterhouseCoopers continues to believe that the move to IFRS in the United States is inevitable and is in the best interests of investors and companies. Given the strategic and business issues related to  more...

Optimize Your Workforce Scheduling nFor many companies, scheduling the workforce can become a nightmare. Because labor is a significant cost of production, management is often under pressure to keep their workforce lean and flexible. The aim of workforce scheduling is to balance constraints to ensure that the right people with the right skills are in the right place at the right time. Workforce planning provides a systematic  more...

Client Rights Issues: Informed Consent and Confidentiality nBoth state and federal laws contain myriad requirements intended to protect client rights. Most importantly are those that relate to rights regarding providing informed consent and privacy of health information. However, many health care providers do not understand the complex intersections of regulatory and common law requirements for obtaining consent and protecting client privacy. Failure to  more...

Design Tips for Rain Gardens: Storm Water and Runoff Control ...e been used to beautify landscapes while improving runoff quality since their inception in Prince George's County, Maryland, in the early 1990's. Research has shown that their cousin, bioretention, does a very good job of reducing pollutant loads, reducing runoff volumes and increasing infiltration, spurring regulators to look favorably on these practices. What these systems look like, how they  more...

Mitigating the Impact of Construction Projects: Hurdles to Project Success ...omplaints and methods to avoid each, including noise, air quality, vibration, water resource and erosion control, traffic, economic factors and public relations. The best method of controlling these impacts is avoiding them altogether; however, that may not be practical or attainable. The alternative is to mitigate these impacts to a level where they are acceptable. You'll also learn about  more...

The Do's and Don'ts of Telephone Monitoring ...ive that any company engaging in telephone monitoring for quality assurance or otherwise, review and update their telephone monitoring practices to avoid serious problems. Some state statutes impose more stringent requirements than federal law and impose significant criminal and civil penalties for noncompliance. This teleconference will help companies and individuals who engage in telephone  more...

On-Site Power Generation: Challenges, Opportunities and New Developments ...trols. n nNew developments in this field include new air quality requirements under federal New Source Performance Standards and federal NESHAPS. These new requirements are in effect now and additional NSPS requirements are being implemented in a tiered approach over the next few years. You will learn how to navigate these complex requirements and in some cases how to avoid them through  more...

Writing the Critical Teacher Evaluation nThe act of teaching is what finally determines the success or failure of the school. To that end, a well-developed and wisely used evaluation system is the most important tool of school administration. Teacher associations will (appropriately) protect memberships from evaluations that are poorly constructed or poorly delivered. Teacher associations also understand the importance of working with  more...

Pitfalls with Lean Implementation nAre you (or about to be) in the 90% lean failure group? In implementing lean, the cards are stacked against your success. The sad truth is this: eight or nine organizations of 10 who embark on implementing an improvement initiative like lean, Six Sigma or Lean Six Sigma FAIL to get the benefits they should. This wastes time and money, and disenfranchises the workforce. In extreme cases, it can  more...

Effective Program Evaluation for Nonprofits nThe importance of evaluating your nonprofit cannot be underestimated! The data you collect and analyze will let you know the extent to which you have met your goals and objectives, how your clients feel about your organization and its services, whether you are using quality processes, what you can celebrate and how you can improve! Effective evaluations can also tell you about the program design  more...

Reduce Downtime and Enable Lean With Total Productive Maintenance nEquipment breakdowns create chaos and reduce effective capacity in most companies. They are often a significant roadblock to lean manufacturing. Total productive maintenance is the proven approach for minimizing surprise breakdowns and increasing the utilization of plant and equipment. It is a major component of lean manufacturing and the Toyota Production System. n nThis teleconference will  more...

From Contact to Contract: The Ladder Approach to Managing a Sale nMost salespeople follow a chaos theory of managing a sale - whatever happens, happens. Consequently, after leaving an initial meeting with a prospect they wonder how, when and why they should reconnect with the prospect. Not only does this lead to lost opportunities, even with prospects who do become clients the process is difficult, fraught with worry and uncertainty, and wastes a great deal of  more...

Internet Techniques for Locating Lost Relatives ... This teleconference will cover the types of records, the quality of information in those records and statutory considerations affecting the availability and use of records. After the search is completed and a lost relative is located, considerations about the types of outreach and contact with the individual will be discussed. Occasionally the initial results of a search are negative. The  more...