Quality Telephone Seminars

First Company in India to Deliver all ITIL V3 Intermediate Module Training QLogy 1800-200-200-3 ...all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. QLogy takes pleasure to announce next ITIL V3 a  more...

Offboarding: Strategies for a Successful Goodbye ... employee commitment, lower recruitment costs, and higher quality candidates. As with all employment actions, it should be lawful, safe, secure, efficient, ethical, fair and respectful. Effective HR leaders must work both sides of the basic accounting equation: assets = liabilities + owners equity. The model we will use is how HR can engineer the offboarding process to reduce legal exposure and  more...

Key Legal and Practical Considerations When Forming an ACO: Seizing the Opportunities and Overcoming Challenges to Achieve Qual BenefitsThe long-awaiting Final Rule governing ACOs participating in the Medicare Shared Savings Program (MSSP) provides the industry with an improved outlook of the potential success that may be achieved, but also a daunting list of challenges to be met in order to seize the opportunities. This live audio conference will walk you through the legal, regulatory, policy, and practical challenges and  more...

Pricing and Cost Analysis in Purchasing ...are aware of market conditions and prices associated with quality levels required for the buying firm's needs. The effective buyer must become an expert for the items that they purchase. The objective of price-cost analysis is not to get the lowest price, but to obtain the best value with consideration for delivering time, acceptable quality levels, in the appropriate quantities. In general  more...

Making Shared Services Work ...or in an effort to reduce costs while maintaining service quality. These approaches include contracting, privatization, functional consolidations, collaboration, asset sales, and the like. Shared Services, where governments join together in some manner to delivery services to their citizens, is a particularly useful method and the subject of this live audio conference. Learning Objectives: -  more...

Financial Statement Preparation and Analysis for Nonprofits ...rovide you with the tools you need to improve the overall quality and accuracy of financial reporting at your nonprofit organization. Finally, we will discuss how to effectively and efficiently review nonprofit financial statements to assess the overall financial health of a nonprofit organization and provide you with a better understanding of how your financial statements are evaluated by  more...

Effective Quality Control and Quality Assurance ...quality in building design and construction faces two major challenges. The first is that buildings are becoming ever more complex and less resilient against normal use. HVAC, Controls, and Lighting systems in even simple buildings can be quite challenging and innovative. Building enclosure technology is rapidly changing with new ideas such as rainscreen walls and air barriers. New materials  more...

IPPS Final Rule ...f illness AND to reduce payments to hospitals for certain quality of care issues such as reducing payment for hospital acquired conditions. This live audio conference is designed to help the audience understand the modifications to the IPPS for fiscal year 2012 as outlined in the Final Rule as well as the financial and operational implications of those changes. This live audio conference is  more...

How to Use LinkedIn as the Best Sales Tool Ever Invented ...d sales environment, it's becoming harder to connect with quality prospects and sales opportunities. LinkedIn is a tremendous business development, sales management and revenue generation tool. This exciting live audio conference will teach you why LinkedIn should be a strategic component of your business. You will learn how to create robust profiles that highlight you and your business, as  more...

Client Nonpayment: Ethical Considerations in Collections and Termination ...he payment of your fee. The client may complain about the quality of the service or may claim that they cannot pay your fees. Whatever the excuse, it is a problem that can be lessened. This audio conference is designed to provide you with practical and ethical methods how to best avoid this potential problem. The program explains that the best way to avoid problems with getting paid is to  more...

Keys to Understanding and Writing Purchasing Contracts ...d tender provisions, terms and conditions to include in a quality contract or purchase order, the various types of contracts and their impact on contract terms and conditions, key clauses for the contract with the supplier of goods and supplier of services, the structure and functioning of blanket agreements and blanket contracts, the utilization of e-procurement in development of contracts and  more...

New Disclosures Required on the Credit Quality of Finance Receivables and the Allowance for Credit Losses under FASB ASU 2010-2 ...ignificant new disaggregated disclosures about the credit quality of their financing receivables and the allowance for credit losses. This audio conference provides an overview of ASU 2010-20 and discusses the new disclosure requirements under this pronouncement. This ASU is not limited to financial institutions. It applies to all companies, public and private, and with few exceptions to all  more...

Preparing for the International Financial Reporting Standard ... the leaders' support for developing a single set of high-quality global accounting standards. Both of these events represent progress toward the adoption of IFRS in the United States. PricewaterhouseCoopers continues to believe that the move to IFRS in the United States is inevitable and is in the best interests of investors and companies. Given the strategic and business issues related to  more...

Digital Manufacturing: Improve Productivity, Lower Costs and Compress Delivery Times BenefitsToday's globally competitive environment is forcing manufacturing companies of all sizes to rethink and better integrate their overall approach to product development, from concept to product design to manufacturing engineering and beyond. As a result, many companies are seeking new ways to improve their competitive position through the proper adoption of digital manufacturing and other  more...

Commercial Loan Stress Testing Fundamentals ...ntify the impact of changing economic conditions on asset quality, earnings and capital. This teleconference will benefit those who are beginning to incorporate the concepts of stress testing into their loan portfolio administration practices. You will learn how to apply stress testing techniques to your commercial and commercial real estate portfolios, and integrate stress testing into your  more...

Implementing An Indoor Air Quality/Construction Hygiene Plan ...construction hygiene plan can aid in improving indoor air quality conditions and reducing building material losses at construction sites. The key elements of construction of hygiene management plans will be detailed to provide you with greater insight as to their function and content. This teleconference will also greatly aid LEED accredited professionals in better understanding how indoor air  more...

Utilizing Data in Microsoft Access ...Access databases have been created with varying levels of quality and success. There's been a lot of confusion surrounding Microsoft Access to the extent that people question whether it should even be used in a large organization. What we've found is that it is very appropriate for a large number of environments and situations. Just like any technology, it's a matter of understanding its  more...

Kaizen Principles and 5S Activities for Manufacturing BenefitsBy attending this teleconference, you will learn how to design and deploy a 5S program; identify waste and nonvalue adding activities; choose the right change vehicle; improve safety, productivity and morale; and integrate 5S with a lean management system. Register today and find out how others have achieved success in 5S deployments. This teleconference is designed for manufacturing  more...

Implications of the Michigan Budget Shortfall ...iscal crisis that will have a direct impact on Michigan's quality of life and future development. Most people do not understand how Michigan's economy works and how it relates to the State Budget process. This teleconference will help shed some light on what economic factors go into the development of the state budget and the impact the current recession and budget shortfall is having on the  more...

Sustainable Design and LEED Specification Requirements ...ifications are part of a legal contract that describe the quality of materials, the quality of workmanship and the administrative processes required for the contractor to deliver a building that meets the owners requirements. One of these requirements may be LEED certification. This teleconference will give you an understanding of the importance of the Division 1 specifications in ensuring LEED  more...

Understanding, Preventing and Addressing Well Performance Issues ...uction and development, and are then exacerbated by water quality conditions, well operation and rehabilitation efforts. This teleconference will discuss the key factors affecting well performance, including well design, initial screen development, biological and mechanical plugging, and well rehabilitation methods. Over the past several years, there has been significant research done worldwide  more...

Developing Storm Water Utilities and Impact Fee Programs ...pital needs and unfunded federal mandates to manage water quality. Storm water programs that are supported primarily by the general fund must compete annually with other programs and funding is often unreliable and insufficient. Due to the recent recession, tax revenues are down and are expected to be lower in the future. Successful county and municipal storm water program managers are now  more...

Utilizing RFID Technology in Inventory Management BenefitsMany companies have struggled for years with inventory management. Bar codes and wireless networks have helped, but they have not come close to solving the problem. Companies don't know precisely what or where inventory is, which leads to inefficiencies from the manufacturing floor to the retail store. This teleconference will explain how radio frequency identification technologies are  more...

Low-Impact Development Maintenance and Upkeep Techniques ...ontrol of runoff peak flow rates, runoff volume and water quality. To meet these requirements, engineers and planners are implementing low impact development concepts into their site development plans. This results in the use of many complex storm water BMPs such as bioinfiltration systems, infiltration basins, constructed wetlands, wet ponds, green roofs and porous pavement. Unlike  more...

Current Issues in CEQA ...e on the proposed changes to the California Environmental Quality Act guidelines for mitigation of greenhouse gas emissions as well as their effects on the environment. We will discuss the many changes proposed to the guidelines, issues and concerns of the private and public sectors, and how this will affect future projects within California. We will also discuss recent CEQA decisions which  more...

Efficiency Estimations and Payback Periods for New Equipment BenefitsEnergy savings is possible for nearly every electric motor application but there are obstacles to buying and installing a higher efficiency motor. Practical considerations of the real world such as initial purchase, accounting system roadblocks, and installation and operating cost, must be part of the decision process. This teleconference will explain basic principles of electric motor  more...

Innovative Energy Saving Strategies for Manufacturers BenefitsMany manufacturing facilities that deal with older technologies, 'that's the way it has always been done' mentalities and a tunnel view consider the manufacturing process the only investment which will result in increased revenue. This teleconference will address the potentials to update this older technology. We will discuss new strategies to help manufacturer's see new ways are not  more...

Improve Productivity While Staying Compliant: Implementing Quality Procedures ...quality problems (high reject rates across the supply chain) are unaware of the increased costs of tracking, repairing, scrapping and redelivering key products. When the discussion whether lean, six sigma and/or supply chain techniques are singularly the most effective way of dealing with quality problems, you miss the opportunity of using a blended and robust approach. Providing cost effective  more...

Design Tips for Rain Gardens: Storm Water and Runoff Control ...e been used to beautify landscapes while improving runoff quality since their inception in Prince George's County, Maryland, in the early 1990's. Research has shown that their cousin, bioretention, does a very good job of reducing pollutant loads, reducing runoff volumes and increasing infiltration, spurring regulators to look favorably on these practices. What these systems look like, how they  more...

Understanding LEED for Existing Buildings Operations and Maintenance ...ole-building energy and water use, indoor comfort and air quality, cleaning and maintenance issues (including chemical use), recycling programs, purchasing activity, transportation integration and exterior maintenance programs. LEED EB helps building owners and operators assess the performance of their buildings and assists in the identification of goals and strategies that allow uniform  more...

Product Development Metrics for Manufacturers: Measuring Your Productivity BenefitsR D and product development organizations are behind transaction processing and operations functions in their understanding of measurement and its place in the organization. Six Sigma and Lean initiatives have facilitated great improvements in corporations without significantly benefiting most marketing, R D and product development organizations. Inventive professionals resist measurement  more...

Employee Engagement in Troubled Times ...inty if organizations are to maintain product and service quality, and lay a foundation for future growth. Yet while challenging economic environments make employee motivation more critical, they also make employee engagement more difficult to achieve. Belt tightening often results in organizational retrenching, reduced staffing levels and increased workloads, and constrained compensation  more...

Conducting Effective Safety Audits BenefitsAudits are a key component of an effective safety program. Just as periodic physicals can help you check how healthy you are, periodic safety audits can help evaluate the health of your safety program. This teleconference will outline the four steps you should consider in order to conduct effective safety audits. Manufacturing engineers, presidents, vice presidents, plant managers,  more...

Developing a Community Nonemergency Response System ...ce without increasing budgets. Elected officials know the quality of services can mean the difference between re-election and defeat. This teleconference will provide municipal leaders the information required to build a business case to deploy a non-emergency call center. During this discussion, we will explore conducting a cost-benefit analysis and calculating return on investment which is  more...

Low Quality Asphalt: How to Avoid Problems Down the Road ...quality asphalt is a facility owner's or manager's nightmare. How to turn it into a high quality asset can be a difficult question. That's what this teleconference is about. Reconstruction of asphalt pavements, whether a roadway, commercial parking lot or large distribution center, can be time consuming and very expensive. Costs associated with loss of use can easily exceed costs of  more...

Enterprise Resource Planning - Getting the Payback From Your ERP System BenefitsYou will get an overview of the planning hierarchy in world class businesses and how the planning process utilizes the ERP system. You will better understand the need for robust metrics and an accountability infrastructure, and will become more aware of the power the ERP discipline has in getting the most return for the effort invested. It will become apparent that there is a lot of  more...

Green Building: LEED Water Efficiency Credits ...than the availability of water in sufficient quantity and quality. Through the ages civilizations have always sought to locate next to reliable sources of fresh water. In contemporary times the availability of water has become a major design driver and, in some cases, a limiting factor in development. As demographics continue to change and water becomes less available these issues will only  more...

Building Performance Benchmarking Strategies ...gh performance buildings. You will be able to review data quality and consistency issues. You will be able to identify industry wide benchmarking efforts. You will be able to describe tools and methods for energy benchmarking. LEED is a registered trademark of U.S. Green Building Council and this event is not sponsored by or affiliated with U.S. Green Building Council. Engineers, project  more...

Time and Territory Sales Management Techniques ...g sales people from average performers? They focus on the quality of their efforts, instead of working countless hours, doing busy activities, and getting mediocre results. During this teleconference, you'll learn proven strategies to pre-plan your sales calls, develop a laser focus to dig deep, high and wide in your sales territory. You'll also learn how to gain access to key decision makers,  more...

Simplifying PPE Program Implementation BenefitsThe implementation of a PPE program can be a difficult and time-consuming process. Multiple OSHA standards have sections that have PPE requirements, causing confusion regarding which standards apply to a particular situation. New provisions regarding the payment for PPE have been published by OSHA and you need to have this knowledge to be compliant. This teleconference will provide the  more...

All About Insulating Concrete Forms ...ts based mostly on their energy efficiency and indoor air quality properties. However, many owners and designers who might benefit are not familiar enough with them to specify them comfortably or use them to full benefit. Many contractors do not bid ICF projects because they do not know enough to estimate costs and assemble a crew. This teleconference will provide a comprehensive introduction  more...

Health Information Exchange: The Impact of the Stimulus Code ...ful use has many tentacles, including the goal to improve quality of health, reduce costs, appropriate consumption of care, convenience, and the componential nature of the current way that we exchange data restricts innovation for improved quality and improved population health. Yet, the health care industry is slowly being transformed and health care institutions are merging and acquiring  more...

Current Issues in Development Impact Fees ...val process. Public agencies, from cities to regional air quality regulators to local sanitation districts, increasingly depend upon fee-type revenues not only to address needs for public facilities directly attributable to new development but also to sustain infrastructure commitments and to mitigate indirect impacts of development on parts of the environment. The recent economic cycle has  more...

Basics of Reverse Osmosis for Brackish Groundwater Treatment ...energy-efficient membranes and how they can improve water quality at lower cost. You will learn about potential pitfalls and get suggestions on how to avoid these problems. This teleconference will also discuss software and guidelines for how to select and employ software both in system design and troubleshooting. n nLearning Objectives n- You will be able to discuss reverse osmosis process  more...

Benchmarking your Health Benefit Program: How Do You Stack Up? ...ncrease your competitiveness by knowing the kinds and the quality of health insurance other employers are offering. Measuring your health plan against meaningful benchmarks will help fuel your strategies not only for reducing cost, but also for recruiting, employee retention and health plan design. n nThis teleconference will work through several methods to evaluate your health benefit  more...

Increasing the Effectiveness and Efficiency of Manufacturing Logistics nIn manufacturing logistics, the first priority is providing the right support to make production flow smoothly and put out the goods the company sells. This is effectiveness. The second priority is to provide this support without wasting human, technical or financial resources. This is efficiency. What most companies do in logistics is pursue efficiency at the expense of effectiveness, curtailing  more...

Enabling Loan Processes with Paperless Files ...ss systems, and the ways to maintain the highest document quality standards. You will gain a broad introduction to the types of processes that can be enabled by digital files, strategies for migration and improvement of existing processes, implementation of new workflows and planning to enable future growth. For lenders looking to align technology and processes now to support underwriting  more...

Using Failure Mode and Effects Analysis to Reduce Defects, Improve Quality and Make More Money ... in every type of organization to reduce defects, improve quality and make more money! n nThis easy tool asks these simple questions: n- What can go wrong? n- Where can it go wrong? n- How bad will it be? n- Can we see it coming? n- Should we try to prevent it? n nIf you can count to 10, multiply three numbers together and put numbers in sequence, then you too can do FMEA. n nFMEA's are  more...

Water Well Rehabilitation - Technical Considerations and Economic Advantages ...ll owners to provide a safe and dependable supply of high-quality groundwater. Recent drought conditions in some areas have increased the demand on groundwater supplies, and in less arid areas groundwater wells are also desirable to mitigate security concerns and treatment costs. This teleconference will help you maximize both the economical and technical considerations for rehabilitation of  more...

Patients' Rights Update ... environment, managing patient expectations and providing quality care to patients remain critical for health care providers. When is a patient competent to refuse treatment? How is competency determined? What documents should a health care provider have copies of upon admission? Practically, how does a health care provider manage expectations, of both the patient and family or friends, when a  more...

Getting to the Root of Root Cause Analysis nFailures are a fact of life. In every industry and occupation we are faced with failures. Failures of products, processes, systems and services abound. n nSome of us are tasked with fixing the processes that lead to failures. The customer wants "faster, better, cheaper" but we are delivering "slower, worse and costly." Failure can mean not meeting a customer requirement. It can relate to form,  more...

Key Components of an Effective Mentor Program ...you with all the necessary tools to establish or expand a quality mentoring program. It will examine the benefits for beginning an initiative and the step-by-step process to implement a program, whether school- or community-based, that is guaranteed to be sustainable. This teleconference is critical for school personnel, community agencies serving youth and juvenile authorities that want to  more...

Optimize Your Workforce Scheduling nFor many companies, scheduling the workforce can become a nightmare. Because labor is a significant cost of production, management is often under pressure to keep their workforce lean and flexible. The aim of workforce scheduling is to balance constraints to ensure that the right people with the right skills are in the right place at the right time. Workforce planning provides a systematic  more...

Client Rights Issues: Informed Consent and Confidentiality nBoth state and federal laws contain myriad requirements intended to protect client rights. Most importantly are those that relate to rights regarding providing informed consent and privacy of health information. However, many health care providers do not understand the complex intersections of regulatory and common law requirements for obtaining consent and protecting client privacy. Failure to  more...

Mitigating the Impact of Construction Projects: Hurdles to Project Success ...omplaints and methods to avoid each, including noise, air quality, vibration, water resource and erosion control, traffic, economic factors and public relations. The best method of controlling these impacts is avoiding them altogether; however, that may not be practical or attainable. The alternative is to mitigate these impacts to a level where they are acceptable. You'll also learn about  more...

The Do's and Don'ts of Telephone Monitoring ...ive that any company engaging in telephone monitoring for quality assurance or otherwise, review and update their telephone monitoring practices to avoid serious problems. Some state statutes impose more stringent requirements than federal law and impose significant criminal and civil penalties for noncompliance. This teleconference will help companies and individuals who engage in telephone  more...

On-Site Power Generation: Challenges, Opportunities and New Developments ...trols. n nNew developments in this field include new air quality requirements under federal New Source Performance Standards and federal NESHAPS. These new requirements are in effect now and additional NSPS requirements are being implemented in a tiered approach over the next few years. You will learn how to navigate these complex requirements and in some cases how to avoid them through  more...

Writing the Critical Teacher Evaluation nThe act of teaching is what finally determines the success or failure of the school. To that end, a well-developed and wisely used evaluation system is the most important tool of school administration. Teacher associations will (appropriately) protect memberships from evaluations that are poorly constructed or poorly delivered. Teacher associations also understand the importance of working with  more...

Pitfalls with Lean Implementation nAre you (or about to be) in the 90% lean failure group? In implementing lean, the cards are stacked against your success. The sad truth is this: eight or nine organizations of 10 who embark on implementing an improvement initiative like lean, Six Sigma or Lean Six Sigma FAIL to get the benefits they should. This wastes time and money, and disenfranchises the workforce. In extreme cases, it can  more...

Effective Program Evaluation for Nonprofits nThe importance of evaluating your nonprofit cannot be underestimated! The data you collect and analyze will let you know the extent to which you have met your goals and objectives, how your clients feel about your organization and its services, whether you are using quality processes, what you can celebrate and how you can improve! Effective evaluations can also tell you about the program design  more...

Reduce Downtime and Enable Lean With Total Productive Maintenance nEquipment breakdowns create chaos and reduce effective capacity in most companies. They are often a significant roadblock to lean manufacturing. Total productive maintenance is the proven approach for minimizing surprise breakdowns and increasing the utilization of plant and equipment. It is a major component of lean manufacturing and the Toyota Production System. n nThis teleconference will  more...

From Contact to Contract: The Ladder Approach to Managing a Sale nMost salespeople follow a chaos theory of managing a sale - whatever happens, happens. Consequently, after leaving an initial meeting with a prospect they wonder how, when and why they should reconnect with the prospect. Not only does this lead to lost opportunities, even with prospects who do become clients the process is difficult, fraught with worry and uncertainty, and wastes a great deal of  more...

Internet Techniques for Locating Lost Relatives ... This teleconference will cover the types of records, the quality of information in those records and statutory considerations affecting the availability and use of records. After the search is completed and a lost relative is located, considerations about the types of outreach and contact with the individual will be discussed. Occasionally the initial results of a search are negative. The  more...