Quality Assurance Telephone Seminars - Training Resources
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From Lorman Education Services
The Do's and Don'ts of Telephone Monitoring
...ive that any company engaging in telephone monitoring for quality assurance or otherwise, review and update their telephone monitoring practices to avoid serious problems. Some state statutes impose more stringent requirements than federal law and impose significant criminal and civil penalties for noncompliance. This teleconference will help companies and individuals who engage in telephone
more...
The Do's and Don'ts of Telephone Monitoring
...ive that any company engaging in telephone monitoring for quality assurance or otherwise, review and update their telephone monitoring practices to avoid serious problems. Some state statutes impose more stringent requirements than federal law and impose significant criminal and civil penalties for noncompliance. This teleconference will help companies and individuals who engage in telephone
more...
