Instructor Led Quality Customer Service Training Classes
From Training Connection
Customer Service
...ls
Develop customer service skills
Provide high quality customer service
Solve customer service problems
Unit 3: Customer Management
Managing dissatisfied customers
Handle angry customers
Work with upset customers
Unit 4: Customer Communication
Identify the importance of effective communication
Identify the importance of interpersonal communication
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From Business Training Works, Inc.
Customer Service Training


...xpectations Course, Improved Customer Service Course, Top-Quality Customer Service.
Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com.
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