Online Quality Management eLearning
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From 123-CBT Computer Based Training
Introduction to Six Sigma

Introduction to Six Sigma
When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method
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Introduction to Six Sigma
Project Management Process Groups

...Project Time Management, Project Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own
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Project Quality Planning

... to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course, learners will be given an overview of the project quality
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Quality Assurance and Quality Control

...oject quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project?
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Developing and Deploying Strategic Plans

Developing and Deploying Strategic Plans ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding
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Leadership

Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear
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Team Dynamics

Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's
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Managerial Skills and Abilities

...ence Manager of Quality / Organizational Excellence
Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and
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Communication Skills and Project Management

Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of
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Quality Systems Models and Theories

Quality Systems, Models, and Theories ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan
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Problem-Solving and Process Management Tools

...y enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems.
This course explores basic problem-solving and
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Measurement Assessment and Metrics

Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is
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Supply Chain Management

Supply Chain Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's
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Training and Development

Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in
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Project Quality Change Progress PRINCE2 2009-aligned

Project Quality, Change & Progress (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is
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Customer-Focused Management

...n simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers.
This course explores the relationship between the treatment of internal
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SAP Product Lifecycle Management

...port of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM solution is available across the enterprise to all other modules where required. This course introduces the SAP PLM solution, describing the overall concept of the PLM
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Project Quality Management PMBOK GUIDE- Fourth Edition-Aligned

Project Quality Management (PMBOK GUIDE- Fourth Edition-Aligned) PMI
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Operations Management Management of Quality

Operations Management: Management of Quality
Quality means different things to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality
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From Online Training Directory
Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9


Study of all phases of documentation project management, focusing on plans and models of publications management.
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Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9
Introduction to ISO 9001:2000



...siness. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later.
The Introduction to ISO 9001:2000
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5S TRAINING
...rning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and coach to managers, supervisors, and team
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AS9100 Aerospace Standard General Employee Training
...quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be
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ISO 13485 Medical Devices General Employee Training
...Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later.
ISO 13485
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ISO 9001:2000 General Employee Training
...quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later.
ISO 9001:2000 General Employee Training) ISO 9000 has become an
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Management & Leadership Continuous Quality Improvement (CQI) Training Program
...e CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving. Measuring customer satisfaction is at the heart of CQI and specific objective and reliable methods of gathering this data are included. The stages of planning, organizing and implementing CQI lead you step by step toward gaining
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Technical Communication Industry Certificate - Mastery Level
...sign to your documents Define your personal philosophy of quality management in publications project development Develop valuable information plans and content specifications Estimate and Manage your documentation projects Enroll today in this career track workforce education training industry certificate program. Frequently Asked Questions How long will it take me to complete the course?
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From 123-CBT Computer Based Training
Managing Quality Risk in a PRINCE2-aligned Project
...Quality management and risk management go hand in hand. Quality expectations are established at the start of a project. Any deviations from these quality expectations during product development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good
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Managing Quality Risk in a PRINCE2-aligned Project
Building a Quality Management System
...Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an
more...
Quality-minded Management
...Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality
more...
Customer Satisfaction Through Resource Management
The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an
more...
Processes for Quality Products and Services
...Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize
more...
Continual Quality Improvement
...Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics are
more...
Steps for Successful ISO Registration
...nization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. Preparing
more...
Transitioning from ISO 9000 1994 to ISO 9001 2000
...es a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An additional emphasis on customer requirements and documented evidence of continual improvement has also been added to the 2000 edition. This
more...
Quality Management The Quality Management Process

...Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management
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Quality Management Quality Management Tools

...Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,
more...
Quality Management Business Process Improvement

...Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
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Oracle 11i10 Order to Cash Customer Credit Management Setup

...stomer account profiles.
Identify key concepts of Data Quality Management (DQM).
Identify options for entering customer details.
Create a customer using the Standard Data Entry form.
Create a customer using the quick data entry form.
Identify features of Dun & Bradstreet (D&B) integration.
Create a customer account relationship.
Identify features of Trading Community
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Total Quality Management Series

The Total Quality Management Series includes the following courses: Total Quality Management: Fundamentals Total Quality Management: Principles Total Quality Management: Implementation and Tools To review individual course descriptions, please return to the previous page and select the desired title(s).
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Total Quality Management Fundamentals

...Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how
more...
Total Quality Management Principles

...Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs map.
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Total Quality Management Implementation and Tools

...Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. Learn To
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ISO 9001 2000 Overview of Standards

... fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Learn To Sequence the steps in the process approach to Quality
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ISO 9001 2000 The Auditing Process

...genda. Identify three types of Quality Management System (QMS) audits. Identify factors to consider when writing a non-conformance report (NCR). Identify the vital points for managing corrective actions. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and
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Project Management Project Quality Management

...Quality Management, you will learn how an organization should manage processes that determine quality policies, objectives, and responsibilities. You will also learn the key inputs, techniques, and outputs of quality planning, quality assurance, and quality control. Finally, you will learn the contributions made by the pioneers of quality management.
Learn To:
Understand Quality
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Managing IT Projects Project Control Closure

... 1.5 hours) Identify features of quality management. Identify guidelines for managing risk. Identify techniques used for planning, monitoring, and controlling risk. Identify the purpose of performance reporting. Simulation Overview: In the simulation at the end of this unit,
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Operations Management Fundamentals of Operations Management

...ocesses. Identify the types of quality management tools. Choose the factors you should consider when setting goals for operation strategy. Sequence the steps of the process for planning to change in operations. Follow the steps of the process for planning change in operations. Audience
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Quality Management Series

The Quality Management Series includes the following courses: Quality Management: The Quality Management Process Quality Management: Quality Management Tools Quality Management: Business Process Improvement To review individual course descriptions, please return to the previous page and select the desired title(s).
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Project Management PMBOK Third Edition Aligned Series

The Project Management (PMBOK Third Edition Aligned) Series includes the following courses:
Project Management: Project Management Framework
Project Management: Project Management Processes
Project Management: Project Integration Management
Project Management: Project Scope Management
Project Management: Project Time Management
Project Management: Project Cost Management
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SAP R 3 QM in Procurement

...ith QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants in QM. In the following unit entitled Quality Management - Inspection Completion, the learner will be shown how inspection lots are completed and will learn how to work with quality notifications. Learn To a QM Inspection Processing. a QM
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SAP R 3 QM Master Data Analysis

...he first unit, the trainee will learn how to activate the Quality Management functionality for a material, handle QM info records, maintain quantitative and qualitative characteristics as well as how to edit the structure of the inspection plan. In the second unit, the learner will see how to how to analyze inspection lots and quality notifications, evaluate vendors and to determine on-time
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ISO 9001 2000 Implementing Standards

...earner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify requirements of Clause 4.2: Documentation Requirements. Identify requirements of Clause 5.1: Management Commitment and Clause 5.2 Customer Focus. Identify requirements of Clause
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Quality Management - The Quality Management Process
Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.
more...
Quality Management - Quality Management Tools
...Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,
more...
Quality Management - Business Process Improvement
Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
more...
ISO 9001 2000 - Overview of Standards
"ISO 9001-2000: Overview of Standards": This course teaches the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organisation should take when seeking initial or upgraded certification from ISO.
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ISO 9001 2000 - Implementing Standards
"ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.
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Total Quality Management - Essentials of TQM
...Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how
more...
Total Quality Management - Principles
"Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.
more...
Total Quality Management - Managing TQM Rollouts
Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.
more...
Six Sigma Management and Planning Tools
...quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams,
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From B. F Environmental Consultant Inc
Project Management and Six Simga Training Programs- Prep for PMP Certification

Project management as a profession has grown exponentially over the last 30 years. Many organizations recognize the value of project management as an effective way to achieve business results. Project management standards and practices can be found in all industries (i. e. construction, manufacturing, aerospace, and telecommunications) and all disciplines (i. e. engineering, information
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From Corexcel
PMP 6 - Project Quality Management


...Quality Management, was created as a supplemental study guide for Chapter 8 in the book "A Guide to the Project Management Body of Knowledge (PMBOK) Guide" Fourth Edition. The course will cover how the project management team guarantees that a project is completed at the level of quality expected by all the stakeholders. This process has many inputs, from the performing organization to the
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From Serebra Learning Corporation
Customer Focused Management
...n simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers.This course explores the relationship between the treatment of internal customers and
more...
Planning for Quality
...Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and
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Project Management Professional Quality Management


...Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum introduces
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The Power of the Learning Organization
In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support
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Six Sigma Management and Planning Tools
...quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity
more...
History of Organizational Improvement and the Foundations of Six Sigma
...us improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these business approaches. Finally, the course provides an understanding of the development and use of continuous improvement tools, including the contributions of Shewhart, Deming, Juran, Ishikawa, and Taguchi. Six Sigma is a
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Leadership
... design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers, and executives involved with quality at the
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Team Dynamics
...s team building and team dynamics. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality; quality managers and executives involved with quality at the
more...
Developing and Deploying Strategic Plans
...is, and strategic plan deployment. It is aligned with the Quality Management Division of the American Society for Quality s Certification Handbook, and is designed to assist learners in preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers, and executives involved with quality at the organizational or
more...
Managerial Skills and Abilities
...Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities
more...
Communication Skills and Project Management
...feasibility, and priority. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the
more...
Quality Systems Models and Theories
...ed in corporations today. This course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the
more...
Problem Solving and Process Management Tools
...y enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems.This course explores basic problem-solving and process
more...
Measurement Assessment and Metrics
...in an organization and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Excellence certification exam. Corporate directors of quality, quality managers and executives involved with quality at the
more...
Supply Chain Management
...late to the supplier relationship. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality / Organizational Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental
more...
Training and Development
...s have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certifi Corporate directors of quality, quality managers and executives involved with quality at the organizational or
more...
The Who What Why of ISO 9000 2000
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by
more...
Building a Quality Management System
...Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and outlines how an
more...
Quality-minded Management
...Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality
more...
Customer Satisfaction Through Resource Management
...Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an effective quality management system. This
more...
Processes for Quality Products and Services
...Quality Management System (QMS) model into four major areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. Product Realization is one vital component of the standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize
more...
Continual Quality Improvement
...Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that established quality characteristics are
more...
Steps for Successful ISO Registration
...nization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. Preparing
more...
Transitioning from ISO 9000 1994 to ISO 9001 2000
...es a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. An additional emphasis on customer requirements and documented evidence of continual improvement has also been added to the 2000 edition. This
more...
HDI Help Desk Analyst Help Desk Processes
...blem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and distributing surveys. In addition, this course covers sourcing types and the Service Level Agreement (SLA). HDI's HDA test and training material is aimed at individuals who
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Project Management: Quality Standards
...e characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when
more...
Total Quality Management Fundamentals
...Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how
more...
Total Quality Management Principles
...Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. This curriculum is aimed at all individuals who wish to input to and improve quality within
more...
Total Quality Management Implementation and Tools
...Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This curriculum is aimed at all individuals who
more...
Quality Management The Quality Management Process
...Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement
more...
Quality Management Quality Management Tools
...Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,
more...
Quality Management Business Process Improvement
...Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
more...
ISO 9001 2000 Overview of Standards


... fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and
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ISO 9001 2000 Implementing Standards
In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Members of Corporate
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Project Management - Project Quality Management
In Project Management - Project Quality Management you will learn how an organization should manage processes that determine quality policies objectives and responsibilities. You will also learn the key inputs techniques and outputs of quality planning quality assurance and quality control. Finally you will learn the contributions made by the pioneers of quality management.
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General Skills - Total Quality Management
TQM will cover: Introduction to TQM Tools of TQM Working with TQM TQM founders & the Baldrige award.
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SAP R/3 QM in Procurement
The Computer Based Training course (CBT) SAP R/3 QM in Procurement aims to provide all the employees working in the inspections area of your company who want to learn more about SAP software or who are planning to work with it with the knowledge to deal with QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants in
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SAP R/3 QM: Master Data and Analysis
The Computer Based Training course (CBT) SAP R/3 QM in Procurement aims to provide all the employees working in the inspections area of your company who want to learn more about SAP software or who are planning to work with it with the knowledge to deal with QM within the R/3 System. In the first unit the trainee will learn how to activate the Quality Management functionality for a material
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From Carpenter Group LLC
ISO 90012008 Transition
Our ISO 9001: 2008 details all of the changes to the ISO standard, and the impact of them upon your quality management system. While the authors of the standard included no new requirements, the changes and notes that were included will affect your QMS.
No need to travel, no need to spend hundreds, no missed day of work... sign up for our web based seminar NOW!
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From Technology Ed
Quality Control
Quality Control
Course Description
Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations. "Quality Control" is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry
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From International Management Forum (IMF)
Programme Management
Programme Management is a comparatively new technique, which can be defined as: the coordinated management of a portfolio of projects in order to achieve a set of business objectives (OGC). In a Programme Management Organisation, the projects are usually aimed at bringing about internal changes for the benefit of the business as a whole.
The authors will provide you with the key elements that
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From Lovecchio Consulting
Total Quality
To learn about tools and techniques in order to promote total quality management.
To constantly monitor and manage the costs of non-compliance and in general non-quality.
To set a quality project that will lead to lower total cost of non quality .
To increase customer satisfaction.
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From Tendering for Contracts Training Ltd
Tendering and Public Sector Contract Management
...roposals, prepare and submit tenders documents, implement quality management systems, effectively market products and services to the public sector and efficiently manage public sector contract projects.
Because procurement is not the same purchasing, we provide the learner with continuous information updates, news and other relevant information that will assist a successful relationship.
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From United Quality Management Institute
Master of Science Quality Management

Master of Science in Quality Management through completion of Level III courses.
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From Quality Scotland Foundation
Self-Assessment Online




Inspire your organisation towards continuous improvement with this interactive online course. The material covers the process of self-assessment against the framework of the European Foundation for Quality Management (EFQM) Excellence Model. Fifteen hours of learning resources are presented entirely online, with support from an expert tutor and your fellow course participants.
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From Canadian Centre for Professional Development
Documenting Quality Management Systems


This program provides a through overview of the ISO 9001 standard. Checklists outline details regarding auditors requirements, and Level I and Level II documentation. Short examples and quizzes allow you to check your understanding as you work through the modules. Check out the full details on our e learning catalogue.
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Tourism Excellence Certificate

This program provides tourism and hospitality facilities with a proven approach to strengthening business, reach business goals and achieving business recognition. Designed specifically for owners, operators and staff in the tourism industry.
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From Corporate Education Group
Certificate in Project Management
Attend this Online program prior to July 15, 2005 and save $300!
*The price of this course will increase $300, from $5,395 to $5,695, effective July 15, 2005.
People learn differently and, until now, technology-based training has been very static. The online offering of these courses are given using a dynamic, state-of-the-art, adaptive learning system, with content provided in multiple
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Fundamentals of Project Management
People learn differently and, until now, technology-based training has been very static. The online offering of these courses are given using a dynamic, state-of-the-art, adaptive learning system, with content provided in multiple formats and styles. The system finds the students most effective learning style and offers them the content in that style. Further flexibility is provided that allows
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Online Managing Project Quality
Project Quality Management focuses on overseeing product quality and ensuring process quality when creating project deliverables. Project Quality Management provides information on the tools, techniques, and metrics used to guarantee sufficient product and process quality. This on-line course develops the skills needed to effectively plan and manage quality for every project.
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Online Preparing for the PMP Exam
...g to avoid, transfer, reduce, and control risk.
Project Quality Management: Quality planning, control, and assurance, and quality control tools.
Project Procurement Management: Knowledge of procurement and solicitation planning, bidding/request for proposals, contractor/supplier selection.
Project Communications Management: Communications planning, information distribution, progress
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