Online Quality Objectives eLearning - Training Resources

Managing Quality Customer Service Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...

Quality-minded Management The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support  more...

Processes for Quality Products and Services ...r service. The Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon documented feedback are also requirements of the standard. In addition, design, purchasing, and production requirements can be continually  more...