Online Quality Of eLearning Training

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of  more...

Caring For Your Customers Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in  more...

Putting Customers First Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.  more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...

Applying Your Field Sales Approach ...quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions  more...

ITIL The Service Desk and Incident Management ...tomers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This course  more...

ITIL Service Level and Capacity Management ...nizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into core processes within the IT  more...

Leading A Customer-Focused Team ...quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...

Managing Efficiencies of IT Projects Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...

Planning for Quality ...ct Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and  more...

Planning Effective Business Meetings ...esent you with information that will help you improve the quality of your meetings. It will help you develop strategies necessary for preparing effective business meetings, by carefully considering the importance of all the components of the meeting, including people, place, purpose, time, agenda, and atmosphere. Business professionals who want to develop effective facilitation skills, members  more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the  more...

Managing Upward Relationships ...ill strengthen motivation, productivity, and overall life quality of all concerned. This course attempts to explain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support  more...

Managerial Skills and Abilities ...ying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships.This course  more...

Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra This course discusses planning a business model, as well as centralized and decentralized administration. It covers structural, process, and end-user requirements of an organization. You will also learn about vendor, partner, and customer relationships and the features in Windows 2000 that help in meeting these requirements. Further, the course deals with IT management structure, including desktop  more...

Introduction to QoS and QoS Implementation To identify the fundamental issues associated with implementing QoS on converged networks, and to define QoS policy implementation and management methods IT professionals with a thorough knowledge of networking concepts and Cisco technology basics who wish to extend their knowledge in the specific area of Quality of Service  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks IT professionals with a thorough knowledge of networking concepts and Cisco technology basics who wish to extend their knowledge in the specific area of Quality of Service  more...

CCNT Voice Over IP Essentials v6 0 ...tworks (eg H.323, SIP, G.7xx). It then covers the various Quality of Service (QoA) issues associated with VoIP technology, and the most significant solutions to these QoS issues. The target audience is anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians,  more...

Job Hazard Analysis ...ntended to provide information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this course is designed to  more...

Storm Water Pollution Prevention ...runoff is the best and most economical way to protect the quality of the nation's waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe common storm water pollutants identify categories covered under National Pollutant Discharge Elimination discuss methods of preventing storm water pollution Personnel involved in  more...

Enhancing Images using Picture It Photo 2002 The Enhancing Images using Picture It Photo 2002 course is the third course in the Works Suite 2002 curriculum. This course familiarizes users with the features and interface of Picture It Photo 2002. It also teaches users how to create projects using templates and add objects to the projects. Additionally, the course teaches users how to modify a picture and its objects and apply various effects  more...

Excellence in Service - Establishing Service Standards In Excellence in Service: Establishing Service Standards you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set develop and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally you  more...

Building Cisco Remote Access Networks Part 4 This is the fourth in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on two main areas - quality of service and user access security.  more...

CCNT VoIP Essentials The goal of this course is to present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in  more...

CTP Convergent Technologies Implementation Convergence Technologies Implementation introduces the learner to industry standards and protocols Voice over IP Convergence and Topology Convergence. Beginning with international convergence standards this course then goes on to teach how convergence with quality of service works most effectively. It also examines the key issues in convergence as well as teaching solutions to problems that  more...