Instructor Led Quality Of Service Training - Training Resources
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From Jef Menguin
Customer Service Professional
Course 100: The Customer Service Professional
Providing world class service shouldna t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself
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Five Star Teamwork



Ita s a commonly used term in the language of business. Ita s essential for successfully competing in an ever-changing global marketplace. Ita s necessary in order to combat the tide of shrinking resources and meet the need of doing more with less. Ita s a strategy a a tool a a buzzword. The a ita is TEAMWORK. And it also happens to be one of the most misunderstood
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From IntSol India
Weblogic 103 Administration
Training Description:
WebLogic Server has been one of the most advanced, feature rich, commercial and Java Enterprise Edition compatible application servers. Version 10g brings with it the many improvements of Java Enterprise Edition 5 and a wealth of new capabilities.
Objectives:
This course trains system administrators and data center personnel on techniques for installing,
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Weblogic 103 Administration
Training Description:
WebLogic Server has been one of the most advanced, feature rich, commercial and Java Enterprise Edition compatible application servers. Version 10g brings with it the many improvements of Java Enterprise Edition 5 and a wealth of new capabilities.
Objectives:
This course trains system administrators and data center personnel on techniques for installing,
more...
From L'Obel IT-Palaestra
L'Obel Certified Informatica Training
L'Obel Certified Informatica Training
L'Obela s Informatica course will help you acquire advanced skills for becoming a skilled Data Warehouse Specialist.
Internship Options
L'Obel ITP is unique in its training and delivery methodology as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This
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From Pitman Training Centre London
Telephone Skills Training
This programme is available in-house, for groups of 6-12 delegates. There is a considerable amount of tailoring available to make the material closely relevant to the needs of the business.
In one action-packed day, you'll learn:
Professional answering
Quality call transferring
Excellent message taking
The deadly sins of telephone behaviour
Voice control
Handling nerves on the
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From Impact Factory
Business Selling and Pitching Course




This one day Public Business Selling and Pitching Course will help you move from competent to brilliant when getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to new clients.
Let's be honest: if you didn't win the pitch you failed to fully demonstrate your ability to meet the client's needs. You didn't sell yourself.
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Business Selling and Pitching Skills Training




This one day Public Business Selling and Pitching Course will help you move from competent to brilliant when getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to new clients.
Let's be honest: if you didn't win the pitch you failed to fully demonstrate your ability to meet the client's needs. You didn't sell yourself.
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From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value




Course Description:
This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision
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From LodeStar Institute
Lean Six Sigma Green Belt Training













This is the preferred course of those interested in how Lean and Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Lean and Six Sigma are introduced.
Participants in this course are
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Lean Six Sigma Yellow Belt Training










The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools.
It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process
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Design of Experiments - DOE









Design of Experiments (DOE)
The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.
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Design of Experiments DOE for Six Sigma












Design of Experiments (DOE) for Six Sigma
The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business.
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From Vyomlabs Pvt. Ltd.
ISO 20000 SQM

Foundation Certificate in Service Quality Management :
The Foundation Certificate in Service Quality Management will be supplementary to the ITIL Foundation Certificate in IT Service Management and both together are meant to become the required background for professionals working for an ISO/ IEC 20000 certified IT service provider.
iso 20000, sqm, foundation certificate, iec 20000, itil,
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From Contacts Plus
AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them.
This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path
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Workforce management

As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or
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Foundation of Customer Service Program
Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,
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AT&T Certification for Managers
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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AT&T Certificate for Call Center Team Leaders




The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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AT&T College of Call Center Excellence For Agents


The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
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From XChange Training UK
Adobe Photoshop CS3 Extended - Two Day Bespoke Training Course
Adobe Photoshop CS3 Extended is the ultimate image editing application providing extra features over the normal Photoshop CS3 application used by the majority of design professionals throughout the world. Photoshop CS3 offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector
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From SETTEC
ISO 10002 Guide for Customer Handling

What do your customers really think? Are you measuring what is important to them ... ISO 10002: Quality Management Guidelines for Complaints Handling in Organizations which is the latest quality management system standard to be released by the International Organization for Standardization, and focuses singly on processing customer complaints. A new ISO standard offers a solution for organizations
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Egyptian Labor and Social Insurance Laws - English

Today's organizations demand that HR function should provide a real value-added service. This requires a sharp business focus on integrated high quality HR systems.
One of the major subjects within the HR activities is the correct application of both Labor & social Security Laws
This program will provide a major opportunity for participants to review, reflect and focus on their existing
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From XChange Training UK
Adobe Photoshop CS3 Extended - One Day Bespoke Training Course
Adobe Photoshop CS3 Extended is the ultimate image editing application providing extra features over the normal Photoshop CS3 application used by the majority of design professionals throughout the world. Photoshop CS3 offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector
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Adobe Photoshop CS3 - Two Day Introduction Training Course
Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the
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Adobe Photoshop CS3 - One Day Introduction Training Course
Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the
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From Meirc Training and Consulting
ASQ Lean Six Sigma Green Belt - Quality and Productivity




Learn how to function as a a tools application a a member of a six sigma team.
Lead and execute process-level improvement projects.
Collect process data and develop process maps.
Develop statistical hypotheses using simple statistical tools.
Design simple experiments that help validate improvement options.
Work with process owners to ensure process gains are held.
The Lean Six Sigma
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Six Sigma Quality Applications for Business Growth and Productivity



By the end of the program, participants will be able to:
Define and understand Six Sigma and why it is necessary to sustain business improvement.
Understand and apply the DMAIC problem solving method.
Understand the role of Six Sigma in customer service and continual improvement.
Implement and deploy Six Sigma.
Understand organization readiness.
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ASQ Lean Six Sigma Green Belt
' This program is designed for Participants typically come from finance, quality and business operations staff functions. Many have direct intervention as process owners or stakeholders. Learn how to function as a ?tools application? member of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses
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From silicon beach training
ITIL V3 Foundation Training


This ITIL V3 Foundation training course is an intensive introduction to the ITIL service management framework, providing a a best practicea approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services.
This ITIL training course consists of short lectures, discussions, examination technique, mock examinations and
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Lean Processes and Tools Training



Lean thinking is based on the legendary Toyota Production System that produces very high quality products; in a very short time and at a low cost. Too many people and organisations achieving all three of these goals simultaneously is an impossibility. Lean provides a methodology and tools that enable organisations to make significant improvements in lead time, cost reduction and product or service
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From HBF Networks
Cisco Voice over Wireless LAN
Cisco Voice over Wireless LAN
VOWLAN Course Description
This 2-Day VoWLAN course will focus on building skills in design, deployment, implementation and operation. It will include new information on A and G cell design, site survey, security, roaming, quality of service (QoS), and troubleshooting. Topics will include Cisco wireless IP phone 7920, Nokia E-Series, as well as end to end
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CCVP Bootcamp Training - Revised 2008 - Includes CUCM 6
CCVP Bootcamp Course Description
CCVP Exams & Recommended Training
There are now two paths that can be taken to achieve CCVP certification. For individuals using Cisco Unified Communications Manager 5.0/6.0 the following path towards certification is recommended:
Required Exam(s) Recommended Training
642-436 CVOICE Cisco Voice over IP (CVOICE 6.0)
642-446 CIPT1
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CCVP Bootcamp Training


...1), Cisco IP Telephony Part 2 (CIPT2), Implementing Cisco Quality of Service (QoS) and Troubleshooting Cisco Unified Communications Systems (TUC). Because of the accelerated nature of the class, be prepared for long days in class, as long as 9:00 AM to 6:00 PM, and a heavy study load. Also, not all material in the student manuals for each course will be reviewed in class. Students will have
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CVOICE - Cisco Voice Over IP Training

CVOICE Course Description
Course Content
CVOICE 5.0 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level.
CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both
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Cisco IP Contact Center
Course Description
This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to
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ADMINISTRATING CISCO CALLMANAGER

Lesson 1: Reviewing Telephony and IP Phones
This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.
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CISCO CALLMANAGER MCS BOOTCAMP


CCM Course Description
System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week.
This course provides system engineers with the
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Advanced AVVID Troubleshooting and PBX Integration


Advanced AVVID Troubleshooting and PBX Integration
AATPI Course Description
AATPI is a follow-on course to the Cisco Call Manager MCS Bootcamp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing
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From Kennedy Ryder
SEI Authorised CMMI for Service Supplement - Stevenage near London UK




This sort course, authorised by SEI, is delivered by a SEI authorised instructor.
The course builds on the Kennedy Ryder SEI Authorised Introduction to CMMI course and specifically relates to the new SEI module on Service.
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From Last Minute Training
Implementing Cisco Quality of ServiceQoS
This course provides students with in-depth knowledge of IP QoS requirements, conceptual models using DiffServ, IntServ, and Best Effort (over provisioning), and the implementation of IP QoS on Cisco IOS switch and router platforms.
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ITIL v3 Foundations - Nexient
Designed for anyone seeking ITIL Foundation certification & everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, & balancing IT resources in the most effective manner.
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Sales EDGE- Nexient
The two-day Sales E. D.G. E. program has been designed to provide sales professionals with the foundational skills they must possess to meet and beat their sales targets.
No matter what product or service your organization provides to your customers, you are facing increased competition. On price. On quality. On availability. On relationships with customers. New sales professionals need the
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ITIL04 - ITILV3 Bridge Course- CTE Solutions
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3.
In addition to the existing
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PowerPoint 2003 - Level 2
You will use Microsoft Office PowerPoint 2003 features that draw, animate, and format presentations with professional-quality content such that they may be communicated to a wide variety of live, remote, and self-service audiences.
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ITIL01V3 - ITIL Foundation Certification Version 3
This course is for all IT professionals and those in the non-IT organizations who work closely with IT services who require a basic understanding on quality of IT service delivery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the training
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From DW Associates Pte Ltd
Drive action from Creativity & Innovation to win new business opportunities


Seminar Introduction
====================
Today's environment demands innovative solutions. Applying creativity to daily issues is the key to success.
The quality of an organisation s intellectual capital is increasingly recognized as the competitive advantage in business. Learn how to unlock and harness the vast amount of unrealized intellectual potential in you and others to attain
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
The Challenge
As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service
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ITIL V3 Foundation Certification includes EXAM
This course is for all IT professionals and those in the non-IT organizations who work closely with IT services who require a basic understanding on quality of IT service delivery, as well as obtain the Foundation certification in IT Service Management based on the new ITIL Version 3. The course was developed in line with the ITIL V3 Framework. Its purpose is to provide participants in the
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Contact Center Manager Certification Training
* Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity.
* Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and
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ISO 20000 Consultant Certification
...d of IT service management. Benefits include:
* Improved quality of service and increased business and customer confidence
* Improved reputation, consistency & interoperability
* Impartial and external standard method of assessment and audit
* Assessments recognized internationally within the industry
* Process improvement through assessment and benchmarking
* Superiority over competitors
*
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ITSM Metrics (KPIs and TCO) Expert - 5 Days
Location: Ottawa Date: 2008-03-31
List Price: $4499 Offered Price: $3599.00
Seats Available: 2
This course focuses on implementing ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,
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ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3
Location: Ottawa Date: 2008-03-31
List Price: $2495 Offered Price: $1996.00
Seats Available: 2
This course focuses on implementing ITSM metrics to help manage and control the support and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency,
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From Amplios Academy
Customer Relationship Management 1 Day
Training objectives
The purpose of this seminar is to:
> Communicate the concepts of customer Relationship Management (CRM)
> Equip the participants with fundamental CRM development and management skills
> Explain how to assess the best approach to CRM design and implementation in different organizations
Training method
The training method involves:
> Description of the theory
>
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From SagePresence
Inspiring Connections


Ita s one thing to speak to an audience. Ita s another to actually engage and inspire.
In order to truly reach an audience, you need to form a connection a that elusive 'click' which opens them up to receive your message.
Inspiring connections teaches you how to make that connection when you need it most a in any situation, under pressure, in front of the people you need to
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From Kaizen Consulting Group
Error Proofing - Poke Yoke






Course Code: LT-008
Title: Error Proofing (Poke Yoke)
Duration: 1 Day
Target Audience: Managers, operational and support staff from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
Course Objectives:
This course will enable participants to:
Understand the different error proofing techniques
Gain knowledge
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From Demand Planning, LLC
Introduction to Forecasting Models and Metrics


Demand forecasting is the science of accurately forecasting the customer demand for your supply chain as well as for corporate decision making purposes. An accurate demand plan helps you reduce inventory costs and increase customer service levels besides helping the company develop a good financial plan and a profit estimate. When properly implemented and used in the Value Chain planning process,
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From ITSM Academy
ITIL V3 Managing Across the Lifecycle
Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle ®. Woven through all of ITSM Academy's ITIL ® V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through
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ITIL V3 Lifecycle Course - Service Transition ST
The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL V3 library, ITSM Academya s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The
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ISOIEC 20000 Foundation Course
ISO/ IEC 20000 Foundation Course
Since 2005, ISO/ IEC 20000 (also referred to as ISO 20000 and ISO 20K) has been the international standard for IT Service Management (ITSM). The ISO/ IEC 20000 Certificate, which is issued to organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a quality ITSM Program.
For organizations not immediately seeking
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ITIL V3 Capability Course SOA - Service Offerings and Agreements
The primary goal of IT Service Management is to deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT
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From Node Network Technology China
Node Lab offer 1-on-1 18-day Cisco CCIE RS Lab Boot Camp in China
...rce specific multicast
D. DVMRP
E. Anycast
VI. QoS
A. Quality of service solutions
B. Classification
C. Congestion management, congestion avoidance
D. Policing and shaping
E. Signaling
F. Link efficiency mechanisms
G. Modular QoS command line
VII. Security
A. AAA
B. Security server protocols
C. Traffic filtering and firewalls
D. Access lists
E. Routing protocols security,
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From JMC Consulting Sdn. Bhd.
Strategic Thinking Workshop




Developing strategy that maximizes shareholder value is a result of a deep and detailed understanding of the economics of the served markets and a superior recognition of and response to opportunities or threats as they arise. Making consistently excellent decisions that maximize shareholder value requires businesses to be able accurately measure the value of its current as well as future products
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From Ace Technologies
Voice Over IP








Voice Over IP (VoIP)
Course Duration: 200 hours
Course Description:
An exuberant Ace Technologies is the most preferred telecom trainer who have identified the high growth possibilities in mobile telecommunication sector.
Ace is the home to the cutting edge 200 hours VoIP (Voice Over IP) course. We'll get started with the basics in mobile telecommunications and the journey from analog to
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From Capital Training (South Wales) Limited
Electrics Pat Testing 2 day
At Capital Training (SW) Limited we offer hands-on practical Electrical training. This 2 day intensive short course is designed so that you are involved at every stage and are participating throughout to acquire both knowledge and skills.
All aspects of your training will be provided in our purpose built construction training centre. This ensures the standard of training given by our highly
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From Wayne C. Parker and Associates
Right-On Customer Service
As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or
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From Ora Solution
Oracle Apps 11i Technical - Silver
Overview of Oracle Applications?
Overview of Oracle Apps Architecture?
Overview of Directory Structure?
Schema structure in Oracle Apps?
Multiorg?
Menus and Functions?
Key Flexfield?
Descriptive Flexfield?
Value Sets?
Concurrent Processing?
Reports Customization?
Forms Customization?
Custom Library?
Folders?
Inbound Interface?
Outbound Interface?
API?
Documentation?
SQL*Loader?
more...
From Sridhar's Quality Academy
Public Training Programs in Chennai, Hyderabad, Bangalore, Trivandrum, Pune, Mumbai and Delhi
Implementation Workshop ISO 27001 (ISMS) - 2 Days
Implementation Workshop ISO 20000 (ITSMS) - 2 Days
Internal Auditor Training ISO 27001 (ISMS) - 2 Days
Internal Auditor Training ISO 20000 (ITSMS) - 2 Days
Configuration Management (1 Day Workshop)
Risk Management (1 Day Workshop)
Software Metrics (1 Day/ 2 Day Workshop)
Root Cause Analysis (1 Day Workshop)
more...
From The Training Bank
Customer-Focused Leadership
This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive
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From Human Resources Services
G K Lim's Stress Management Program
a two-day executive stress management process implementation workshop facilitated by G. K. Lim, ISO CMS, FInstSMM
A machine that is jammed or clogged up with debris, dust, foreign matter, or with its own waste matter, cannot produce quality products or results.
It s the same with the human body. Stress jams and clogs up the human system.
Uncertain business conditions in Asia have
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From Miracle Infocom
Corporate Trainings From Miracle Infocom
Object Technologies:
OOAD training
Design Patterns training
UML 2. 0 training
Extreme Programming (XP) training
Programming Logic training
Agile Methodology training
Sybase Technologies:
Sybase Essential 12. 5 training
Sybase DBA 12. 5 training
Sybase Performance tuning 12. 5 training
Sybase Replication Server training
Microsoft Dot. Net
more...
From Spectra Mind Solutions
SEI(SM) Authorised Workshop on Introduction to CMMI ®












SEI(SM) Authorised Workshop on Introduction to CMMI ®
A 3-Day SEISM Authorized course on
Introduction to Capability Maturity Model ® Integration (V1. 2)
Hyderabad: Bangalore: Chennai: Delhi: Pune :LONDON : NEWJERSY:
Course Description
This three-day course introduces systems and software engineering managers and practitioners, appraisal team members, and
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APMG certifications training in INDIA













APMG certifications training in INDIA
APMP- Bid & Proposal Management Certification
The Association for Proposal Management Professionals (APMP) is an internationally recognised association promoting best practice through a diverse range of disciplines within proposal and bid management. Their mission statement is:
"To advance the arts, sciences, and technology of new business acquisition
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Prince -2 Training In association with "Trans Atlantic " who are an Accredited Training Organsiations for APMG UK













Prince -2 Training In association with "Trans Atlantic " who are an Accredited Training Organsiations for APMG UK
a What does PRINCE2 a stand for?
It stands for Projects in Controlled Environments (the 2 reflecting that this is the second version of it).
a Who developed it?
It was developed by the CCTA, which is part of the Office of Government Commerce, which in turn is part of the UK
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From CC Pace
Agile Project Management
DESCRIPTION
This advanced course teaches ScrumMasters and Agile Project Managers how to apply Lean thinking and Agile principles to PMI's Project Management Process Groups leveraging the best of each to deliver maximum value to customers.
COURSE TOPICS
Understanding PM/ CSM Behavior
The Essentials of:
Agile / Scrum
Project Management
Lean Thinking
- Customer Focus
- Value Creation
-
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From Spectra Mind Solutions
Prep Courses for CSTP Certifications with 100% job Guarantee.













Prep Courses for Certifications with 100 job Guarantee.
For the First time in India all the Banking financial services and Insurance (BFSI) Domain Specific training programs like Business Analyst , Financial Analyst , System Analyst , Data Analyst/Recon Analyst , Tax Analyst , Bond Analyst and other lead analyst roles only at one place- Spectramind .
After receiving overwhelming
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Prep Courses for ISEB Certifications with 100% job Guarantee.













Prep Courses for ISEB Certifications with 100 job Guarantee.
After receiving overwhelming response to our last 85 batches, SPECTRAMIND TECHNOLOGIES CoE Division of Spectramind Solutions now announces a new batch of Prep Courses for International Certifications, ISEB Certifications in HYDERABAD. So as to prepare you thoroughly for the most prestigious certification exams Conducted by
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Prep Courses for Domain Specific Certifications with 100% job Guarantee.













Prep Courses for Certifications with 100 job Guarantee.
For the First time in India all the Banking financial services and Insurance (BFSI) Domain Specific training programs like Business Analyst , Financial Analyst , System Analyst , Data Analyst/Recon Analyst , Tax Analyst , Bond Analyst and other lead analyst roles only at one place- Spectramind .
After receiving overwhelming
more...
Prep Courses for Domain Specific Certifications with 100% job Guarantee.













Prep Courses for Certifications with 100 job Guarantee.
For the First time in India all the Banking financial services and Insurance (BFSI) Domain Specific training programs like Business Analyst , Financial Analyst , System Analyst , Data Analyst/Recon Analyst , Tax Analyst , Bond Analyst and other lead analyst roles only at one place- Spectramind .
After receiving overwhelming
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Prep Courses for IBM Rational Certifications with 100% job Guarantee.













Prep Courses for IBM Rational Certifications with 100 job Guarantee.
After receiving overwhelming response to our last 85 batches, SPECTRAMIND TECHNOLOGIES CoE Division of Spectramind Solutions now announces a new batch of Prep Courses for International IBM Product Certifications in HYDERABAD. So as to prepare you thoroughly for the most prestigious certification exams Conducted by
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From Benchmark Six Sigma
Benchmark Six Sigma Green Belt Training - Delhi
Dates: 29 July'09-01 Aug'09
What is it? - The four-day Green Belt certification program provides an understanding of each step in the Define, Measure, Analyze, Improve and Control (DMAIC) methodology and many of the associated analysis tools. This program combines lecture, class exercises, case studies, and team exercises.
Who should attend? - Benchmark Six Sigma Green Belt training is for
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From Trimentus Technologies Pvt Ltd.
certified ITIL v2 Service Manager in April 6 to April 18 at Chennai





Certified ITIL v2 Service Manager in partnership with Trimentus Technologies
What Will Be Covered?
# Application of IT Service Management Best Practices
# Continuous Service Improvement Program - Ensuring Quality
# Service Level Management - The Quest for Quality
# Service Desk - The a Diamonda
# Incident Management - Getting Back to Work
# Problem Management - Understanding Why We
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ITIL v3 Foundation
ITIL is booming in India now...
a The 3rd wave of outsourcing is here: Remote Infrastructure Management Nasscom says Total addressable market for IT infrastructure offshoring, inclusive of support, network administration and help desk is around US$ 70-85 billion!"[1]
a ITIL is recognized as the de facto standard for IT Service Management: Formally adopted by U. K., E. U. and Canada
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From Spectrum Training Services
Consultancy Skills for Training and Development Professionals




Designed for you if:
You are a training and development consultant, HR business partner or a training manager and you wish to develop your consultative selling skills to provide of client-centred tailored training solutions. If you want to understand the meaning and application of 'HR Mastery' in a personal and organisational context then this is the solution for you.
Outcomes
You will be
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From Turning Point Management Consultants Pvt. Ltd.
Exemplary and Extraordinary Leader


Training Area:
Leadership excellence and Managerial Excellence
Training Hours:
Detailed training intervention is designed based on 360 degree leadership and managerial assessment. Based on the outcome of the diagnosis, sessions are planned to bridge the gap and enhance necessary leadership and managerial competencies of the leadership team.
Group / Participants size:
25 (group
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From Acelentia Consulting Services Private Limited
Weekend Batch - Project Management Professional (PMP) Workshop +91 9986299918
AceLentia Consulting Welcomes you to Four-day Project Management Professional (PMP?) Exam Prep Weekend Workshop
AceLentia Consulting is a Global Registered Education Provider of PMI. REP code is 2422.
The four-day PMP? Exam Prep Workshop is based on
- PMBOK? Guide-Third Edition, Version 2004
- Covers all 5 Process Groups and 9 Knowledge Areas
- All 44 Processes of
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From Learningminds!
Creating Synergy through Dynamic Leadership
A Holistic view of
Building & Leading High-Performance Teams
Leaders are under increasing pressure to deliver results and services faster, better and more cost effectively. To ensure success in a service team environment, leaders must inspire others to work together to deliver high-quality results. In this course, you gain the skills to structure, measure and tune teamwork performance.
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From Basic Learning Systems
Customer Driven Quality


Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again.
Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle
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From Sansa Technology
Java J2EE QA DWH ASPnet Training
Sansa Technology (http://www. sansacorp. com) is starting December Batches to meet strong demands, in the following fields:
White Box Testing, Tools with Java - 12/ 6/2008 - 6 Weeks
Web Development using J2EE - 12/ 6/2008 - 6 Weeks
QA Fundamentals - 12/ 7/2008 - 6 Weeks
Datawarehousing - 12/ 6/2008 - 4 Weeks
ASP. net - 12/ 6/2008 - 6 Weeks
All these courses
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From Infopace Management Pvt Ltd
ROAD MAP TO SUCCESS climb the magic ladder of success
'ROAD MAP TO SUCCESS' climb the magic ladder of success
Enhance your personal productivity and of your work place
THE ROAD MAP
REALISE your potential as an individual.
ORIENT your thinking and get focused.
AWARENESS of the process and skills necessary to attain goals.
DEVELOP greater self confidence.
MOTIVATION for smart goal setting and preparing plan of action.
ASSERTIVE behavior and
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From Evergreen Team Concepts
HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE



The prerequisite to quality performance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The
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From Datrix Training Ltd
ITIL Foundation





The IT Service Management Foundation course is a three-day course leading to the ITIL Foundation Certificate. It is made up of a series of formal lectures, a number of practical assignments to be carried out in syndicate groups and some practical exam preparation.
Throughout the course a series of mock examinations will be set and candidates will have ample opportunity to prepare for the
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From Pearlcatchers Ltd
Managing Service Quality - the key to improving the customer experienc


Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd.
But what an opportunity .
As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable
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From Belmah Strategies (Malaysia) Sdn. Bhd.
Voice of Customer training




The "Voice of customer" is a process used to capture the requirements/feedback from the customer (Internal or External) to provide the customers with the best in class service/product quality. This process is all about being pro active and constantly innovative to capture the changing requirements of the customers with time.
The Voice of customer is the term used to describe the stated and
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Quality Function Deployment training




Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service
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Statistical Process Control training




SPC (II) can track and hold the gains from quality improvement activities. This course has a practical hands-on approach in numerical computation for manufacturing or service. This course enables the delegates to understand the use of variable (Precontrol, X-bar R) and attribute (d, p, c and u) data. They will also learn of the implementation, interpretation and use control charts.
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From Canopus Business Management Group
Six Sigma Green Belt Training Certification
Our Lean Six Sigma Green Belt Certification program gives you the vital knowledge to lead variety of improvements such as profitability, productivity, quality & customer service. As a Green Belt, you will lead or participate in Six Sigma projects and systematically apply the hybrid methodology that combines DMAIC methodology with the simple and effective waste-reducing tools of Lean.
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From Wintrac Inc.
Customer Care for IT Telephone Support Staff
This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality
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IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil)
This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process
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ITIL Foundations Certification - IT Service Management Best Practice Framework(itil)
Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and
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From WIN Sales and Marketing Programs
Selling Rules for Professionals
From Handshaking , Closing and Cashing in.
During this 20 Hours training, you will be able to:
1- achieve targets
2- grow your business
3- and increase your income.
For more information please follow the steps herebelow:
email us for support: support@winprograms. info
Program Objectives
By the end of the program, candidates are expected to be able to:
1. Face all challenges posed
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From Tech Mentro
6 Months Training with Project
Tech Mentro is the leading Brand in the field of IT and corporate training in Noida, NCR, India. Tech Mentro imparts qualitative training in Java, J2ee, .Net, PHP, SQT, Embedded Systems, VLSI and other advance technologies. The USP of Tech Mentro is a Applied and Conceptual Traininga .
Major features of Six Month Project Based Training:-
1. Core and advance features of each technology, are
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From ProjectingIT
Microsoft Enterprise Project Server EPM Training Course for Project Managers and Administrators Online Classroom
Microsoft MS Project EPM Server Administrator Training, EPM Planning and Deployment Training, Project Web Access PWA Training, MS Project Server Installation, Project Server Project and Resource Center, MS Project Server Configuration, SharePoint Service, MS Project Server Training Course, Timesheets, Portfolio Server Training, Primavera Training, EPM Training, Project Server Deployment, Project
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From Wintrac Inc.
IT Infrastructure Library ITIL Level 2 - Service Level Management
This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process
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ITIL Foundations Certification - IT Service Management Best Practice Framework
Designed for all levels of IT Service and Support staff, this course (student guide) provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve
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ITIL V3.0 Foundation for IT Service Management
This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL ® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At
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From CustomerCentric Systems, LLC
CustomerCentric Selling Custom or Public Workshops
Sales Training Workshop Objectives
At the end of our public sales training seminar, attendees will understand:
a The pitfalls of traditional selling behavior
a Why some things are more difficult to sell than others
a How risk-averse, non-expert organizations buy products/ services they don't fully understand.
a How needs develop in the mind of the buyer
a How needs develop across an
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From Protrain China
Project management Fundamentals & Exam Preparation
Overview
The course integrates the PMBOK Guide with specially developed information that is necessary to sit for the PMP examination. Hands-on exercises and multiple case study provide a guide to reinforce the knowledge.
Ten chapters focus on both the five process groups and the nine knowledge areas. Emphasis is placed on the application of the theory into real life China project environment.
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From Xcelware - Six Sigma Training and Certification Program in Bangalore
Six Sigma Training and Certification Program in Bangalore
Dear All,
Greetings from Xcelware Global!!!
Having successfully trained more than 150 professionals from various industries through our panel of elite trainers, we are pleased to inform you about our upcoming Bangalore batch in September 2009, the batch will commence from 12th September 2009 onwards.
Please find hereunder the details, and also find attached the Six Sigma Black Belt
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From Control SecurityLimited
Level 2 BTEC Certificate in Lean Organisation Management Techniques
Lean is a term used to express a range of business improvement techniques. It originated from the need to constantly improve quality while reducing the costs of the production performance in the manufacturing industry. The concepts of this approach are now used as the basis for improvement in the workplace in nonmanufacturing processes, such as an office or service industry environment, to improve
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From Lean Sigma Management Institute
Kano Analysis


In the late 1970s Dr. Noriaki Kano of Tokyo Rika University further refined the notion of quality derived partially from his study of Herzberg's "Motivator-Hygiene Theory" and re-defined quality along two dimensions in contrast to the linear "good-bad" "ok-not ok" dimension in existence all along. The two dimensions were: 1) the degree to which a product or service performs, & 2) the degree to
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From Elucit Software Services Pvt Ltd
Corporate Training on Web services
Elucit Software Services Pvt. Ltd. is a venture of ex-IITians.
The training on web services is a very high end training. It involves creating the client component as well as the server component.
Also, we provide trainings on Java, JDBC, Servlets, JSP, Struts1. 2, Struts 2. 0, EJB3, Web Services, Spring, Hibernate.
The trainer on the java technology is an ex-IITian.
Also, we are
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From LeoSoft Consultants
Telecommunications in Transitiontraditonal to VOIP
...over the important topic of MPLS as a way of implementing Quality of Service (QoS) and VPNs for security. You'll learn about connecting to the VoIP carrier and the significant differences in cost between connecting at the DS0 level vs. the IP level. We'll complete the topic identifying seven critical areas any potential service provider must be evaluated on.
A. Carrier Services Offered
1.
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From Business Training Works, Inc.
Customer Service Training


FIND US UNDER THE FOLLOWING TERMS: Customer Service Training, Exceptional Customer Service, Customer-Based Service, Customer Service Skills, Customer-Based Service Training, Customer Service Skills Training, Customers First, Customer Service Excellence, Customer Service Expertise, Learning Customer Service, How To Serve Customers, Basic Customer Service, Customer Service Excellence Training,
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From JEM Business Solutions
Customer Service - A Strategic Advantage
Leaders in today s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn t enough.
High-performance organizations have realized that their
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From VoiceBootcamp
CCVP Bootcamp
...ed Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches CCVP Plus Bootcamp Package & Benefits - $6, 999 USD
CCVP Plus Bootcamp Package & Benefits - $6, 999 USD
Duration:
12 Days
Hours per day:
12 hours per day
Theory:
30 %
Lab :
70%
Rack Access
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CCVP Plus Bootcamp
...ed Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.
Outline:
Ciscoa s CCVP Bootcamp
Cisco Voice over IP v6
Cisco Unified Communication Manager Part 1
Cisco Unified Communication Manager Part 2
Cisco Troubleshooting Unified Communication
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From ISCEA - International Supply Chain Education Alliance
Certified Lean Master
Lean is the systematic elimination of waste.
Lean concepts can be applied to all organizations seeking to improve their products and services.
The Certified Lean Master course is a comprehensive multi-session program with a complete package of education, application, and coaching that teaches how to systematically eliminate the waste that drives up costs, lowers quality, and destroys your
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From Victoria International College of Business and Technology
PMP Project Management Professional Certificate Exam Training in Toronto
PMP (Project Management Professional) Certificate Training Class
Get your PMP Certificate Ready in 3 months!!!
Get your Project Manager job ready in 3 months!!!
Class Schedule: Each Friday 7: 00pm-11: 00pm
(Every Fri from 7pm-11pm, Total 40 hours, last 10 weeks)
Welcome you for the first free trial lesson!
Please call David Li to 647-290-5809 or email
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Software Testing Quality Assurance Project QA QTP Training in Toronto
Software Testing (Quality Assurance) Real Project Training, 60 hours
Class Schedule: Each Sunday 2pm-6pm
(Later on each Sunday from 2pm-6pm, total 60 hours, last 15 weeks)
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
Automated Testing and Mercury Testing Tools (QTP 9. 0)
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Data Warehouse and Business Intelligence Cognos Informatica Erwin BI ETL Training in Toronto
Enterprise Data Warehouse and Business Intelligence
(Cognos, Informatica, Erwin, BI, ETL)
New Session in Jan 2009!!!
Free Info Seminar: Jan 17, 2009, Sat 2: 30pm-4pm
Jan 24, 2009, Sat 2: 30pm-4pm
(Current Class on Each Sunday from 2pm-6pm, total 60 hours, last 15 weeks)
We invite you to try one free info seminar!!!
Please call David Li to 647-290-5809, 416-665-1888 or email to
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From VoiceBootcamp
CCIE Voice Bootcamp
...P
Understanding of Gateways and Gatekeepers.
LAN/ WAN Quality of Service.
IP Telephony Troubleshooting skills.
Outline:
Course Outline
Monday: 10 AM - 8 PM
Infrastructure
Basic CallManager & CCM Express Fundamentals
Voice gateways and Gatekeeper
Dial Plan/ Call Routing, Partition/ CSS
Tuesday: 8. 30 AM - 8. 30 PM
Unity 4. x & Unity Express, VPIM
Media Resources
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From Cognex Technology Pvt. Ltd
ITIL Foundation Program
EXIN Accredited ITIL V3 Foundation Course:
ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL is now being adopted and used across the world as the de-facto standard for best practice in the provision of IT Service and is practiced by organizations worldwide. ITSM best practices provide the organization with a systematic
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From ALS Training
Comprehensive Food Safety Courses for both Accredited and Non-accredited Qualifications
ALS Training are a fully accredited Training Centre and our tutors are also accredited by the
Chartered Institute of Environmental Health
When you purchase a Training course from us you are joining an organisation dedicated to Food Hygiene and Safety. You will be given the opportunity of One to One tutoring.
Do not confuse our courses with just resource provision
Food Hygiene
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From Orga-Naqsis
PERFORMING INTERNAL OR CONTRACTOR AUDITS MANAGEMENT SYSTEMS ISO 19011



Learning Outcomes
Describe the various stages to all organisations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit program.
The analysis covers the entire audit process, from expressing the needs until the following audit result and corrective action.
Provide a know-how approach for managing the audit process, including
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From GA Services Pvt. Ltd.
Six Sigma Green Belt


GA Services is conducting a four day session for Green Belt training in Six Sigma at Bangalore.
GA Services is a Sustaining Member of American Society for Quality (ASQ), an internationally acclaimed body for standardizing the Six Sigma education across the world. The course content for this training shall be strictly according to the "Body of Knowledge" specified by ASQ.
The certification given
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From Training Connection
Customer Service
Customer Service Training - Chicago
Customer Service Training in Chicago by Training Connection - http://www.trainingconnection.com
1. Exceptional Customer Service (1 day)
Exceptional Customer Service ($295 2 AMC Movie Tickets )
How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer
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From Premium Technology Inc.
Strategic Project Management

Introduced in 1993, the Strategic Project Management program is a customizable and highly interactive training program enabling organizations to increase their internal project management skills and success rates.
This program supplements the traditional certification based training programs by equipping project managers with techniques to address the real-life issues, challenges, and
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From HRDQ
Reproducible Program Library - Customizable Soft Skills Training Programs





Ready. Print. Train.
Quality training at the push of a button.
You want soft-skills training that gets results.
You want training that addresses your specific needs.
You want training that s affordable.
And you needed it yesterday.
Sound impossible? Not anymore
Introducing the HRDQ Reproducible Program Library, a collection of over 70 half-day and one-day programs. Each
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From TACH Solution
Effective QA/QC Management
Objectives
Develop effective and efficiency Quality Assurance / Control Practitioners
Develop skills in both technical and interpersonal skills
Improve quality understanding and concepts to drive productivity and performance
Promote Cost of Quality thinking in order to relate cost and quality measurement
Course will focus in developing advanced QA/QC methodlogy in an organization to improve
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Building Customer Satisfaction


This course will introduce you to the Total Customer satisfaction quality cycle through the excellence service flow. Participants will be equipped with the knowledge, skills and feedback mechanisms necessary to accurately understand and improve effective partnership with internal/external customers. Participants increase their personal effectiveness by learning and applying critical customer
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From Improving Futures
eBay Business e-Commerce Solution: Marketworks Stage 1




Improving Futures provides eBay training and e-commerce solutions for businesses throughout the UK. This includes training, consultancy design & development services. Learn how to capture a worldwide market for a fraction of the costs associated with traditional methods!
The training aspect of this package is held in our state of the art facility, located at our headquarters in the West Midlands.
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From Arthur McNeil Institute
Cisco CCVP Certification
Arthur McNeil is the most referred New Jersey (NJ) & New York (NY) Cisco CCVP Voice over ip (VoIP) training certification provider. The Cisco CCVP Voice over ip (VoIP) training certification course was developed by Cisco Systems. Arthur McNeil provides the training, certification and testing in New Jersey & New York for Cisco CCVP VoIP Training certification courses & CCVP boot camps. To receive
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From Boston University Corporate Education Center
PowerPoint 2003 Level II
As a Microsoft Office PowerPoint 2003 user familiar with the basics, you're able to convey information clearly without much glitz. That's okay, but you can do better audiences expect more than the basics. In this course, you will enhance presentations with features that will transform basic presentations into those with a powerful means of communication.
Course Objective: You will use
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From Gates
CCNP Certification






The CCNP certification (Cisco Certified Network Professional) indicates advanced knowledge of networks. With a CCNP, a network professional can install, configure, and operate LAN,WAN and dial access services for organizations with networks from 100 to more than 500 nodes. The content emphasizes topics such as security, converged networks, quality of service (QoS), virtual private networks (VPN)
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From Boston University Corporate Education Center
How to Purchase Services
... purchasing of services a major challenge. Do you get the quality of services that you want for the best price you can find?
In this workshop you will learn to purchase services with the same confidence as purchasing "hard goods". You will learn how to find the right service suppliers and pin down what you are getting and for how much. You will discover proven ways to develop definitive
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ITIL Service Management Essentials
The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment.
Service
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From Shoestring Web Design Services & Dreamweaver Training
How to set up and promote your web site and business online on a shoestring budget!




Shoestring Web Design Services & Dreamweaver Training specialise in advising sole traders and small business owners how to set up an online business including online shopping cart and promote their services on a budget. Cheap domain name registrations, hosting, web site design and site promotion, accepting credit card payments without a merchant account, how to order free full colur business
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From Boston University Corporate Education Center
Cisco Voice Over IP (CVOICE)
Prerequisites:
To fully comprehend the concepts and technologies taught in this course, a working knowledge of LANs, WANs, and IP switching and routing is essential. Basic internetworking skills taught in the Interconnecting Cisco Network Devices training course, or equivalent knowledge, is considered the minimum knowledge needed for this course. Although this is a packetized voice course,
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Design For Six Sigma Service
Design for Six Sigma training is targeted towards helping teams develop and design new services and processes that meet the requirements of both the customer and the business.
Additional Course Requirements
Laptop computer-computers must be equipped with Microsoft Office
Minitab Software (Which is not included in the price of the course.)
The student needs Minitab version 14.
The student
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From Chameleon - Global ITIL Experts
ITIL Practitioner Release & Control
ITIL Practitioner Release and Control
Learn how to become qualified and optimise your Release and Control processes through accredited best practice!
Chameleon offers the full portfolio of EXIN accredited IT Service Management training leading to ITIL Overview, Foundation, Practitioner and Service Manager level qualifications.
Duration
This five day course explores the guidance in ITIL Release
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From Crossroads Consulting
Commitment to Excellence

Commitment to Excellence - This two-hour, award winning workshop will discuss how to create quality, how to find out what the customer wants and how to gain productivity through people. Attendees will receive the Principles of Service and an action plan to create excellence in work and life. The workshop will include a workbook for attendees and audience discussion and involvement.
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From Proven Training Solutions
Defusing Difficult & Demanding Customers
More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.
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Deliver World-Class Customer Service
Improve the level and quality of customer service through proven and effective training. Deliver good, old-fashioned world class customer service that sets you apart from the competition. Interpersonal and telephone techniques that leave our customers impressed and coming back for more.
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From High Precision Teams
Team Building Retreat on a Cruise Ship
Why settle for a team building retreat in
a rustic lodge around a campfire when for
about the same price as having a quality
instructor come to you, you can have your
whole team attend one of the most dynamic
team-building programs in the country --
on a Cruise Ship!
Enjoy great food,
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Team Building Retreat on a Cruise Ship
Why settle for a team building retreat in
a rustic lodge around a campfire when for
about the same price as having a quality
instructor come to you, you can have your
whole team attend one of the most dynamic
team-building programs in the country --
on a Cruise Ship!
Enjoy great food,
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From Henderson Training
Reinforcement
Reinforcement
"Celebrating accomplishments"
Giving employees recognition for good performance is one of the keys to creating and maintaining a motivated work environment. When managers create a positive atmosphere where employees feel recognized and rewarded for their good performance, the results are phenomenal. Employees take responsibility for their tasks, show more initiative and the results
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