Online Quality Of Service eLearning Training

Caring For Your Customers Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in  more...

VoIP Network Quality of Service Techniques This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn  more...

Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra This course discusses planning a business model, as well as centralized and decentralized administration. It covers structural, process, and end-user requirements of an organization. You will also learn about vendor, partner, and customer relationships and the features in Windows 2000 that help in meeting these requirements. Further, the course deals with IT management structure, including desktop  more...

Introduction to QoS and QoS Implementation To identify the fundamental issues associated with implementing QoS on converged networks, and to define QoS policy implementation and management methods IT professionals with a thorough knowledge of networking concepts and Cisco technology basics who wish to extend their knowledge in the specific area of Quality of Service  more...

IP QoS Building Blocks To identify the features of different QoS implementation models, how to apply QoS mechanisms, and how packets traverse QoS-enabled networks IT professionals with a thorough knowledge of networking concepts and Cisco technology basics who wish to extend their knowledge in the specific area of Quality of Service  more...

CCNT Voice Over IP Essentials v6 0 ...tworks (eg H.323, SIP, G.7xx). It then covers the various Quality of Service (QoA) issues associated with VoIP technology, and the most significant solutions to these QoS issues. The target audience is anyone who wants to remain current in the data and telecommunications industries, including Network Engineers, Network Administrators, Telecommunications Technicians,  more...

Building Cisco Remote Access Networks Part 4 This is the fourth in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) exam. The course focuses on two main areas - quality of service and user access security.  more...

CCNT VoIP Essentials The goal of this course is to present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in  more...

CTP Convergent Technologies Implementation Convergence Technologies Implementation introduces the learner to industry standards and protocols Voice over IP Convergence and Topology Convergence. Beginning with international convergence standards this course then goes on to teach how convergence with quality of service works most effectively. It also examines the key issues in convergence as well as teaching solutions to problems that  more...