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Quality Planning Process Training Seminars and Classes
From Serebra Learning Corporation
Performance Metrics for an Inbound Call Center
 The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...
From 123-CBT Computer Based Training
Project Management Project Quality Management
 ...o:
Understand Quality Management.
Understand the quality planning process.
Understand the quality assurance process.
Understand the quality control process.
Audience:
The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a more...
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