Online Questions eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...ll the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help  more...

Writing Web Content (Master Class) ...ll the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...read material in Karen Schriver`s book. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges I suggest, you send those to me by email. You get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a  more...

Strategic Thinking ...d to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Team Management - Enabling Teams ...or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Team Management - Leading Teams ...or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Team Management - Team Participation ...or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Teams Management - Managing Team Conflict ...or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Architecting Web Content (Master Class)-Self Directed ...ork through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any time, and I will get back to  more...

Creating Popular Web Content (Master Class)-Self Directed ...book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges, you send those to me by email. You will usually get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a  more...

Introduction to Technical Writing for Industry Explore the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the  more...

Introduction to Law This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the  more...

Contract Law Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law. By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students have 24/7 access to on-line testing materials.  more...

Business Organizations and the Law Learn about different business organizations and the criteria that defines their operations. By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal  more...

Ethics and the Law This course focuses on the ethics involved in the practice of law Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which  more...

Legal Research and Writing This course guides students on how to do legal research and writing. Through legal research, a researcher can develop a more sophisticated understanding of law, by referring to codes, legal treatises, and legal encyclopedia, among others. Navigating through that data, however, requires a systematic and practical approach. By gathering appropriate information, analyzing it, and drawing conclusions  more...

Preparing for the Praxis II Subject Assessments This course is designed to prepare you for The Praxis II Subject Assessments by concentrating on three keys to success: understanding the exams, preparing for the exams, and developing a Praxis State of Mind. Students learn to read test questions critically, prepare targeted study plans, and get tips that will improve their chances of passing.  more...

Brilliant Business Writing and Communication ...e that`s focused explicitly on the most common issues and questions that business professionals face in the workplace. Examples, exercises, and quizzes all help students master their new knowledge, and getting instructor help is only an e-mail away! The required course workbook, Bull`s Eye Business Writing is an additional cost to the student of $19.95 plus $7.00 shipping from the author after  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ... you say is what you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a customer how your product or service  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...p pages. Pick an efficient capture tool. Frequently Asked Questions How long will it take me to complete the course? Depending on the amount of time you devote to this class, it can be completed very quickly. Count 1 day per module. There are 6 modules to work your way through. Depending on your pace, you can finish the class in 1 week, or in 6 weeks if you choose to do 1 module per week. How  more...

Flash I: Mastering the Tools ...joyment in creating animations of your own design. COMMON QUESTIONS: How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as one month. However, most students take at least two months to finish the course. The course is entirely  more...

Architecting Web Content (Master Class) ...ork through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any time, and I will get back to  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Creating Popular Web Content (Master Class) ...book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges, you send those to me by email. You will usually get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a  more...

Writing Standards-Based Assessments ...ugh participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice. Writing Standards-based Assessments is a seven day online course. This course is designed  more...

Writing for Business Professionals ...nd Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ... you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the right way, you have to start with a clear vision of what you want and how much you want to spend. Your ability to make a sound financial decision depends on whether you carefully  more...

The Trump Way to Wealth ...ching an electronic chalk board. You will be able to ask questions online, using a simple chat function on your screen. You can learn more about Microsoft Live Meeting at http://main.livemeeting.comTechnical Requirements You will need: Connection: 56kbps minimum, broadband connection recommended (cable modem, DSL, or LAN) Display: 800x600 minimum, 1024x768 preferred, with 32-bit color depth  more...

Technical Communication Industry Certificate - Mastery Level ...n training industry certificate program. Frequently Asked Questions How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year. How is the program administered? The entire program is delivered through our MyGATO Learning Management System (Get  more...

The Art of Active Listening ...here he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Supply Management Contract Writing ...acts and iron-clad terms and conditions. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

So You Want to be a Technical Writer! ... technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short projects that will help you to assess ? whether you are well-suited to life as a technical writer and whether direct employment, freelancing, or contract technical writing are good options for you. ? what attributes and skills you currently possess and which  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...pects; gaining and maintaining rapport; the art of asking questions for clarifying needs; relating features and benefits to the customer context; how to listen and what to listen for; recognizing and handling objections; then when, how and what`s of getting action. The new millennium is complex and different. To prosper requires a fresh approach to selling. This program clearly reveals what you  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

SalesPlus ...here he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Savings Strategy Development ...e context of a step-by-step RFP process. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...he SPSM Exam. This online exam consists of 90 challenging questions covering material from the six aforementioned online classes. These questions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere that you have  more...

QuickBooks Pro 2008 ...ry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

QuickBooks Pro 2005 ...y in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

QuickBooks Pro 2006 ...y in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

QuickBooks Pro 2000 Level 1 ...ow to use Help features to assist them in answering their questions. This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a company file using the EasyStep Interview, adding and modifying employee information, setting up a service company`s inventory items, and adding and changing  more...

QPRT Suicide Risk Assessment and Training ...icide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? This course is designed for everyone who evaluates and treats suicidal persons, including social workers, substance abuse treatment providers, psychologists, psychiatrists, primary healthcare professionals, counselors and therapists, pastoral counselors, and other licensed and certified  more...

QPR Suicide Triage Training ...icide risk assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk  more...

Professional Bar Management Mastery Level Certification ... Excellence. All materials are included. Frequently Asked Questions I own a bar and have been the operating manager for two years now, but I think I am doing some things wrong. How will this class help me? Professional Bar Management Mastery Level Certification will teach you how to be more efficient in taking inventory, you will learn how to train your staff on customer service and you will  more...

Pharmacy Technician Career Training Program ...ur instructor is always available by email to answer your questions. Questions will be answered within 24 hours 7 days a week. Using state-of-the-art training techniques, computer technology and teaching methods we are able to deliver absolutely the best course to our students. Our instructor makes learning this material fun and easy! Here are descriptions of just some of the topics you will  more...

Pharmacy Technician National Certification Exam Preparation Course ...r. This rigorous exam is comprised of 100 multiple choice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don t let your original registration money go to waste by not being fully prepared for this exam! Improve your chances for  more...

Powerful Negotiation For Successful Buying ...s will give you the best deals possible. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Office XP (2002) Intermediate This course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course  more...

Microsoft Word 2002 Level 2 This course is designed to familiarize users with the intermediate features of Microsoft Word so they can enhance the look of their text-based documents. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; and dividing the document into sections using margins, page breaks, and columns. This course is designed to familiarize users with the  more...

Microsoft Project For Purchasing Professionals ...f the software from Microsoft's website. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Microsoft Excel 2002 Expert In this expert-level course, students will learn about summarizing list data with outlining and subtotals; creating and removing custom filters; implementing techniques for working with shared workbooks; tracking and reviewing changes; and merging and consolidating data from worksheets. They will also learn how to customize the Excel working screen with custom toolbars, menus, and macros. This  more...

Microsoft Excel 2002 Level 3 This course teaches students a set of expert-level spreadsheet features. Some skills students will acquire are summarizing list data with outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list  more...

Microsoft Excel For Purchasing Professionals ...s that you face in your purchasing work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

MCSE 2000 & CCNA 2.0 CD-ROM Library (9 CD's) ...sons ? Complete audio narration ? Lesson Summaries ? Quiz questions with multi-step simulations ? Glossary ? Quick Reference ? Case Studies ? Lesson Statistics and Lesson Reports MCSE Exam Coverage: 70-210 Win 2000 Professional 70-215 Win 2000 Server 70-216 Win 2000 Network Infrastructure 70-217 Win 2000 Active Directory Service Infrastructure 70-219 Win 2000 DSI Design 70-220 Win 2000 Network  more...

Microsoft Access 2002 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Various maintenance and security features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Mastering Purchasing Fundamentals ...lessly executing and managing purchases. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Legal Nurse Consulting Certificate Program ...tructor. You may contact the instructor anytime you have questions, would like clarification, etc. Your interaction with the instructor is one-on-one and this is highly beneficial as you proceed through the course. You may contact your instructor anytime you need to. TEXTBOOK: this course of study requires the use of a text book. The text for the certificate program is: "Legal Nurse  more...

Lotus Notes 5.0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing  more...

Learning to Avoid Questionable Interview Questions ...se groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Employees involved in  more...

Learn HTML All By Yourself- Advanced ...xamples are clear and easy to follow. There are also many questions for you to answer and web pages for you to make up. All questions and problems come complete with answers and solutions so that you get immediate feedback on how you are progressing. By the time you finish this five week course, you will have a very firm understanding of HTML and in designing and coding your own web pages. This  more...

Learn Authorware In 45 Days ...uthorware. An instructor is available by e-mail to answer questions about the Authoring projects. The course comes with a 45 day trail version of Authorware 5.0. I have found that by learning the basics of Authorware 5.0 one can easily move up to Authorware 6 or 7. If you pay for transportation and room/board I would be willing to offer my class on site. I only teach the basics of the  more...

Leadership Assessment Profile ...h, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and  more...

Introduction to the Administration of a Medical Office ...tion of assignments, grading and responding to additional questions or other assistance that a student may need. You should consider this course as a preliminary course or ?step 1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those who utilize them in a  more...

Intermediate Technical Writing ...ou`ll revise accordingly, e-mail your instructor with any questions or concerns that you have, and then e-mail your revisions back to your instructor. You`ll follow the same process for the recommendation report. The course is appropriate for people who have had some on-the-job experience as well as those who have taken Introduction to Technical Writing for Industry. Intermediate Technical  more...

Introduction to Classical Music Enhance your enjoyment of classical music through understanding the basics of music theory, history, and performance. This class is designed for students who have little or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the  more...

How to Locate the Very Best Funding Sources for Your Organization A self-paced course that teaches you how to effectively locate grants for your organization. This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they  more...

How to Critically Evaluate Your Business Plan ...s and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the main issues involved in creating a successful plan. This will help you frame your own ideas in follow-on courses. The work you do here will prepare you for the next steps in the Entrepreneurship curriculum, which  more...

HTML 4 ...y in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of this interactive online video instruction is close to 12 hours. However to maximize the learning experience, that interactive online video  more...

Harnessing the Internet ...the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet very helpful and sometimes not so useful. This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. When you have completed this class your Internet searching skills will improve and you will use the Internet  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ... with typing skills and an interest in healthcare. Common Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as five months. However, most students take one full year to finish their studies. The course is entirely  more...

Expert Purchasing Management ...ing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Excel 2002 MOUS This comprehensive course teaches students the basic and intermediate features of Excel 2002 so they can easily create and modify spreadsheets. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in  more...

Entrepreneur Assessment Profile ...h, in turn, may be useful to you as you consider such key questions as: Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? Should I run a company or work alone as a self-employed freelancer? What kind of business should I own? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert  more...

Customer Service Plus ...here he was their expert on negotiating. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Database Management ...s and is self-paced. An instructor is available to answer questions about your database projects. This course provides you with hands-on experience using Microsoft Access 2002. There are several database projects that stimulate hands-on learning and research. All course work and time frames for completion will need to be met according to the guidelines stated for this course. The following  more...

Crystal Reports XI ...ols, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 12 hours (including the hands-on practice simulations). However to maximize the learning experience, that  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...stries. He is the author of eight books. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

CSS ...y in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 12 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

Comprehensive Medical Coding Training ... say THANK YOU for always being so prompt in answering my questions. You have been very helpful and encouraging and I have enjoyed this course immensely. I have recommended it to several people already." Thanks, Jennifer Other excited students have great things to say about our program. "I never dreamed I would get this far and in such a short period of time, but I did and I owe it to ordering  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...their instructors to get helpful advice and help with any questions they have. All modules combine instruction and theory with a hands-on approach so students acquire practical experience early on. Each module is self contained and arranged so the student is fully prepared to successfully advance to the next module. Whatever your needs, this course includes everything an MT student would  more...

Choosing a Renewable Energy Installer ...r or wind renewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner. Choosing a Renewable Energy Installer  more...

Certificate in Technical Writing For Current Technical Writers ...es and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical  more...

Certificate in Technical Writing ...jectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical  more...

Career Assessment Profile ...h, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a recognized expert in psychometrics and  more...

Build Your Own BIZ(tm) Comprehensive Certificate ...ales and Marketing, and Human Resources. FREQUENTLY ASKED QUESTIONS What is Build Your Own BIZ?? Build Your Own BIZ? is a comprehensive Web site that provides small business owners with timely expert advice, actionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What  more...

Build a Powerful Marketing Strategy--Instructor-Led ...you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business becomes a whole lot easier. This course will guide you through the process of making these decisions,  more...

Build a Powerful Marketing Strategy--Self-Directed ...you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message do I want to communicate to that market? Once you learn how to think according to this rubric, running a successful business becomes a whole lot easier. This course will guide you through the process of making these decisions,  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...andard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and receive answers  more...

Bloodborne Pathogens ...andard requires an opportunity for you to ask interactive questions and receive answers from the person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and receive answers  more...

Bartending to the Max-Online ...heet ($1) offered on the class web site. Frequently Asked Questions Will I receive a certificate for bartending? Yes, upon successful completion of the course, you will receive the Professional Certificate validated by your instructor. A final score of 90% or above will earn you a Master?s Certificate of Excellence. Additionally, you will be offered the opportunity to purchase an Official  more...

Basics Of Smart International Procurement ...ow before buying from foreign suppliers! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Bartending the Easy Way-Online ...heet ($1) offered on the class web site. Frequently Asked Questions Will I receive a certificate for bartending? Yes, upon successful completion of the course, you will receive the Professional Certificate validated by your instructor. A final score of 90% or above will earn you a Master?s Certificate of Excellence. Additionally, you will be offered the opportunity to purchase an Official  more...

Authorware for Educators ... software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides  more...

AutoCAD 2006 2D ...y in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 12 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

AutoCAD 2006 3D ...y in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

AS9100 Aerospace Standard General Employee Training AS9100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical billing company. Additionally, this course is also designed to guide you on how to  more...

American Citizenship Test Prep ...nstitution (Bill of Rights and Articles) and 100 Practice Questions. The course takes you to web sites that will allow you to view maps of Columbus` and other explorers journeys, world and U.S. maps with the 50 states and their capitals, information on all of the United States presidents and important events connected with them, diagram that shows the branches of the federal government as  more...

Adobe PhotoShop CS ...th National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 12 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Adobe PhotoShop CS to CS2 Upgrade ...th National Seminars for over six years. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 2 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Advanced Certificate in Technical Writing ...n training industry certificate program. Frequently Asked Questions How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year. What happens if I need more time to complete? 1 year is what has been set for completion and retention of what has  more...

ADA Training & Certification Program ...nd other privileges of employment. The ADA also restricts questions that can be asked about an employee disability and requires employers to make certain reasonable accommodations. The ADA Training & Certification Program covers these specifics in detail and provides suggestions for avoiding ADA violations. The Program also reviews how to integrate ADA compliance with other applicable laws.  more...

Accounting In An Hour ...hieve your career expectations if you?re unable to answer questions like these with confidence: What does EBITDA mean? Why is budgeting so important? What is the difference between cash flow and profitability? What is the difference between an Income Statement and a Balance Sheet? If you?re unsure about even one of those questions, that confirms you?re not able to contribute as well as others  more...

Access 2000 Level 3 In this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 2000 MOUS This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

Access 2000 Expert This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design  more...

Access 2000 Level 2 In this intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Access 2000 This course teaches students the basic database elements, good database design, Microsoft Access tools, and database maintenance and security, among many other skills. This course introduces students to basic elements that compose an Access database and strives to broaden and develop the database design skills that they already possess. Students will start out by learning what a database is and  more...

A+ 2003 Test Preparation ...as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is simply access to practice exams covering the CompTIA A+ 2003 PC Technician Certification. Taking and passing this test does not entail certification of any kind - these tests are solely for practice purposes only. To  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...ng Technology Industry Association) A+ 2003 practice exam questions (practice test draws 70 questions at random from a bank of over 1,500 questions). Product features include: easy-to-use navigation and completion tracking, within the Lesson page bookmarking, interactive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons, simulations,  more...

5S TRAINING ...onferences, trade shows, and symposiums. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 14 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

7 Steps to A Lot More Sales ...gement systems of Dell and IBM computer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

911 OPERATOR TDD TRAINING According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...

401(k) Training & Certification Program Learn how to adminster the federally-mandated 401(k) rules and earn a "Certified 401(k) Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. 401(k) plan implementation, communication, and administration are some of the hardest and most complex tasks undertaken by  more...

14 Purchasing Best Practices ... deliver world-class purchasing results! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hoursWill I be able to  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

QuickBooks Pro 2007 ...ry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Dreamweaver MX 2004 ...nto language that anyone can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic  more...

Delegation - Leveraging Through Others ...d to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Basics of Organizational Communication ...nd Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Interviewing Skills for Job Candidates Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and  more...

SAP Business Information Warehouse (BI & BW) This course teaches the most common end user functions in SAP's Business Intelligence (aka Business Warehouse) system. Course Goal: - BI overview and navigation - Working with the BEx Analyzer and Web Analyzer - Using filters, drilldowns, conditions, etc. - Create new queries with the Query Designer Release: BI 7. 0, ECC 6. 0 (newest SAP release) Audience: End users  more...

Basic SAP System Administration This course teaches the most common functions for System Administrators in SAP. This simulation course is a basic requirement for every system administrator wanting to work with SAP. Course Goal: - learn basic administrator functions with hands-on exercises - work with user overview, t-code admin, lock entries - learn to read system logs and dump analysis - learn to create, copy,  more...

SAP Project System - Project builder This course teaches the most common end user functions in SAP's Project System (PS) module. This simulation course is a basic requirement for every accountant or project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create  more...

SAP Investment Management This course teaches the most common end user functions in SAP's Investment Management (IM) module. This is a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain  more...

SAP Human Resources - Personnel Administration This course teaches the most common end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change  more...

SAP Sales & Distribution This course teaches the most common end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release:  more...

SAP Warehouse Management This course teaches the most common end user functions in SAP's Warehouse Management (MM-WM) component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management (MM) module. Course Goal: - work with warehouses & storage bins - create transfer requirements & transfer orders - physical inventory & cycle counting - common warehouse stock  more...

SAP Inventory Management & Physical Inventory This course teaches the most common end user functions in SAP's Inventory Management and Physical Inventory component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management module. Course Goal: - perform Goods Movements - create material reservations and issue goods - post stock transfers - perform physical inventory counts and  more...

SAP Materials Management - Purchasing This course teaches the most common end user functions in SAP's Materials Management - Purchasing module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about info records and source lists - learn how to work with purchase requisitions - create purchase orders and good receipts - process vendor invoices - run basic  more...

SAP Profit Center Accounting This course teaches the most common end user functions in SAP's Controlling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center  more...

SAP Cost Center Accounting This course teaches the most common end user functions in SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center  more...

SAP Asset Accounting This course teaches the most common end user functions in SAP's Asset Accounting (FI-AA) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic SAP asset accounting with hands-on exercises - learn how to work with assets, transactions and depreciation - learn how to acquire, retire and transfer assets - learn how  more...

SAP Accounts Payable Accounting This course teaches the most common end user functions in SAP's Accounts Payable (A/ P) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ P accounting tasks in SAP with hands-on exercises - learn how to work with vendor records, balances and line items - learn how to post, search and display vendor invoices  more...

Introduction to SAP This introductory course is designed for SAP beginners and it will teach you the basics of the SAP system. This simulation course is a must for anyone wanting to learn about SAP! Course Goal: - learn the basics of the SAP system with hands-on exercises - learn how to navigate, search, and get help in SAP - learn how to run and print reports - overview of the various modules in  more...

SAP General Ledger Accounting This course teaches the most common end user functions in SAP's General Ledger Accounting module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal - learn basic G/ L accounting tasks in SAP with hands-on exercises - learn how to work with G/ L accounts, balances and line items - learn how to post, search and display documents -  more...

SAP Accounts Receivable Accounting This course teaches the most common end user functions in SAP's Accounts Receivable (A/ R) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ R accounting tasks in SAP with hands-on exercises - learn how to work with customer records, balances and line items - learn how to post, search and display customer  more...

Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'  more...

Building Brand Equity ...he consumer's eyes? This course will answer each of these questions in depth. You will analyze the components of brand equity. You will utilize the psychology of a consumer's perceptions and apply helpful techniques to build your brand equity. Finally, you will construct a marketing support program with the aim of appealing to your consumers and improving their perceptions of your brand. This  more...

The Coaching Skillset At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design  more...

The EXCEL Acronym Instilling Service Excellence ...is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes planning and proactive thinking to stay ahead of trouble-spots, and in the "C" topic, this course gives you the steps to  more...

Difficult People in the Workplace Environment ...t an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll  more...

Making Telephone Calls Count Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This  more...

Available Presentation Resources ...esources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software  more...

Preparing a Business Case ...nd get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Punctuating with Skill ...ts, the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll also be given the most current information on some of those pesky rules that seem to be constantly changing. In today's world of  more...

Workplace Communication Skills Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be  more...

Asserting Yourself Professionally ...ht be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive  more...

Assertiveness from Inside to Outside ...ssertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn about methods that can help you build and strengthen your assertive style and strategies to prepare you to act more assertively. You'll also learn how to implement your new, assertive style as you negotiate with other  more...

Project Planning ... associated processes. They will learn how to answer such questions as, "what must be done, how should it be done, who will do it, how much will it cost, and how good does it have to be?" Each planning process will be briefly described so that the learner has a global understanding of the depth and breadth of this process group. With the knowledge gained from this course, learners can develop a  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Advanced Project Management - Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders' needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches  more...

Introduction to Six Sigma ...ess to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a  more...

Preparing for the Behavioral Interview Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Experiencing the Behavioral-based Interview ...l help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be given tips and strategies for building rapport during the interview, and you'll learn a specific formula for responding to behavioral-based questions. When  more...

Taking on a Management Role ...and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been  more...

Master Budgets ...kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master budgets can be used to predict the future success of your company and serve as a  more...

Creating a Business Execution Culture ...ution culture flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no place in an execution culture. You'll explore the importance of facing both the positive and negative aspects of reality as they pertain to your business. Finally, in an execution culture, rewards are tied to  more...

Brand Management Developing a Brand Strategy ...ll brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand vision is created. Unit 2: Developing Brand Equity (0.5 - 1 hour) Identify the factors you should consider when building a brand extension. Sequence the steps for creating a secondary brand. Identify  more...

Sales Skills The Fundamentals .... Learn To Ask specific questions to understand people's decision-making practices. Establish and use a filter system. Apply the PLEASED acronym to their life and their work. Establish their credibility. Follow four rules for speaking with clients.  more...

Sales Skills Prospecting Addressing Needs ...ce Presidents, to discuss the sales process. Through your questions, you will learn about the six basic steps of the sales process, and what you should know about your clients' decision-making and buying practices. Unit 2: Discovering Your Clients (0.5 - 1 hour) Define prospecting in terms of sales. Perform four specific actions before you begin  more...

Sales Skills Overcoming Obstacles ...king to clients. Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections.  more...

Sales Skills Gaining Customer Commitment ... develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a  more...

Sales Skills Developing a Winning Strategy ... also learn the steps of the consulting strategy and what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To Complete a SWOT matrix. Choose appropriate clients for an advisory panel. Narrow the  more...

Sales Skills Effectively Closing a Sale ... not ready to buy. Ask closing questions. Follow-up with clients. Use three common closing techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...

Professional Selling Over the Phone Preparation Strategies ... of an effective voice, listening to feedback, and asking questions to increase sales. Learn To Sequence the steps for preparing to write an effective telesales script. Apply the steps for preparing to write an effective telesales script. Select qualities of an effective telesales voice.  more...

Professional Selling Over the Phone Prospecting ...ect a a s voice mail. If you successfully evaluate the questions and scenarios he presents, there is a good chance that he will hire you on as a Sales Associate. Unit 2: Interacting With Prospects (0.5 - 1 hour) . Select the guidelines for working with screeners to reach prospects. Select the guidelines for building business relationships with  more...

Professional Selling Over the Phone Closing a Sale ...sations with Roger, you have sent him brochures, answered questions, and most recently, requested today a a s appointment. If you successfully follow the process for closing a sale, Roger will almost certainly commit to a purchase. Unit 2: Addressing Telesales Challenges (0.5 - 1 hour) Sequence the steps for resolving telesales objections.  more...

Sales Management Building a Championship Sales Team ... to prepare for the interview with Diane by creating lead questions and reviewing her resume. Then you need to follow the steps for conducting the interview. Unit 2: Building Sales Team Unity (0.5 - 1 hour) Sequence the steps for building relationships that increase motivation. Follow the steps for building relationships that increase  more...

Essentials of Business Law Employment Law ...implied contract. Address employee questions regarding workplace privacy rights. Identify whistleblower statutes. Simulation Overview: In this simulation, you will meet with Ronald Spear, one of Icon a a s human resource managers, to discuss employment laws. In order to increase your understanding of  more...

Sales Management Leading a Sales Team ...ritory reviews. During the simulation, Tracy will ask you questions to gauge your understanding of the information. Unit 2: Forecasting Sales Revenue (0.5 - 1 hour) Identify the four factors to consider when making a sales forecast. Identify the types of sales forecasts. Identify the types of forecasting approaches.  more...

Essentials of Business Law The Legal Environment ...different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The Judicial System (0.5 - 1 hour) Complete a chart of the state court system. Demonstrate an understanding of civil procedures. Demonstrate an understanding of the court  more...

Strategic Management Establishing Strategic Focus ...rategic Marketing at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of strategic management. Through her questions and your answers, you will gain a better understanding of the relevant terms associated with strategic management. Unit 2:  more...

Strategic Management Developing a Successful Process ... acceptance is essential. As a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic Management Process (0.5 - 1 hour) Recognize the qualities of effective mission and vision statements. Identify issues to consider when setting goals and objectives.  more...

Competitive Intelligence Analysis Dissemination ... issues surrounding competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2: Analyzing Information (0.5 - 1 hour) Identify four criteria that competitive intelligence should meet. Sequence the steps for analyzing information.  more...

Managing Business Risk Developing a Risk Management Plan ...rogram. In this meeting, you must answer Barnard a a s questions about the development of risk management as a discipline, the responsibilities of a risk manager, and risk management models that could guide Parmelle a a s risk management program. Unit 2: The Risk Management Environment (0.5 - 1 hour) Categorize business-related risks.  more...

Managing Business Risk Risk Assessment Control ...ds to be approved by John Cunningham. Through a series of questions, John will assess your knowledge of evaluating and mitigating the risks associated with the warehouse project proposal. Unit 3: Risk Classifications (1 - 2 hours) Identify the categories of physical asset exposures Identify the categories of financial asset exposures.  more...

Principles of Marketing Fundamentals of Marketing ...ct group. Throughout your conversation, Dean will ask you questions to test your understanding of the concepts discussed. Unit 2: Four P's of Marketing (0.5 - 1 hour) Identify the four components of the marketing mix. Identify the stages of the product life cycle. Create a marketing mix using the four components of a  more...

International Business Essentials Succeeding as a Global Manager ...ntify types of cross-cultural training. Ask appropriate questions in a structured interview. Simulation Overview: In the simulation at the end of this unit, you act as the Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will discuss the  more...

Strategic Sales Building the Executive Relationship ...utive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs. Finally, you will understand how you can keep an executive prospect involved throughout the sales cycle. Learn To: Understand and approach each of the four behavioral styles. Identify reasons  more...

Self Development Motivating Yourself to Perform ...n, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour) Identify the signs of procrastination. List six causes of procrastination. Use  more...

Strategic Sales Developing Executive Proposals ... the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the competition and understand the keys to successfully presenting a  more...

Advanced Project Leadership Organization Strategy Business Needs ...ct supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the project team composition in different types  more...

Self Development Increasing Your Assertiveness ... to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour) Identify the sources of self-esteem. Explain the effects  more...

Self Development Positively Influencing Others ...nal development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation, simply respond to each question by selecting the best possible answer. Unit 2: Influencing Through Language (0.5 - 1 hour) Identify methods for giving your language impact.  more...

Self Development Developing Rapport Through Communication ...mpression. Build rapport by asking questions. Identify aspects of your attitude that affect how you communicate with others. Use your attitude to build rapport. Encourage others to communicate with you. Build rapport by listening. Build rapport by giving  more...

Self Development Improving Your Memory ...ge of memory and ways to improve your memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory and your ability to recall information. Unit 2: Your Memory (0.5 - 1 hour) Recognize how to associate and personalize information to enhance your memory. Identify cues  more...

Time Management Overcoming Challenges ... more productive for you. Identify questions to ask yourself to overcome indecisiveness. Simulation Overview: In this simulation, you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her  more...

Time Management Planning Your Day ...arla Jackson, one of Icon's Project Managers. Through her questions and your answers, you will learn about the benefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and scheduling your day. Unit 2: Managing Technology (0.5 - 1 hour) Identify guidelines for making good decisions about  more...

Career Development Developing a Career Strategy ...d your personal lifestyle. Bruce will ask you a series of questions designed to help you identify career preferences. Hopefully, after your discussion with him, you will also have a better understanding of guidelines you can follow to develop new skills and ways to overcome the pitfalls of career exploration. Unit 2: Developing Career Goals (0.5 - 1 hour) Identify the  more...

Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and  more...

Career Development Excelling in Your Career ...e will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image. Recognize steps for marketing  more...

Business Travel Safety Domestic Travel ...rmal discussion, and your role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours) Identify ways to promote your safety during air travel. Identify ways to ensure your safety when traveling on a subway. Identify ways to ensure your safety when traveling on  more...

Business Travel Safety Safety Measures for Travelers ...ns a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and safety for women during transportation, to gauge your level of awareness. Unit 2: Travel Safety for the Disabled (1 - 2 hours) Identify safety and travel guidelines for disabled travelers. Identify the modes of travel that provide  more...

Organizational Skills Managing Information ...xplore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1 hour) Understand how the INFO Process helps you manage information. Note  more...

Creativity Innovation Increasing Personal Creativity ...t creative employees in her division. Through a series of questions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative, how to increase you creativity, and what you should do physically to prepare yourself to be creative. Unit 2: Increasing Creativity (0.5 - 1 hour) Identify ways to increase your innocence.  more...

Creativity Innovation Fostering a Ceative Environment ...tion on how to retain good employees. Through a series of questions, Susan will test your knowledge of recruiting, hiring, and retaining creative employees. Unit 2: Creativity Audits and Communication (0.5 - 1 hour) Select the correct definition of a creativity audit. Identify the areas of your work environment that should be audited.  more...

Creativity Innovation Promoting Team Creativity ... highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful creative team, as well as what responsibilities a manager has once a team has been assigned. Unit 2: Conducting Team Sessions (0.5 - 1 hour) Determine the most effective leader for a creative session. Follow  more...

Business Finance Risk Analysis ... identify your knowledge of stand-alone risk. Through her questions and your answers, you will gain a better understanding of probability analysis and rate of return, and calculating risk. Unit 2: Portfolio Risk (0.5 - 1 hour) • Identify the purpose of a correlation coefficient. • Calculate the expected rate of return on a stock  more...

Business Finance Time Value of Money ...present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine present and future value. Unit 2: Annuities and Perpetuities (0.5 - 1 hour) • Construct  more...

Business Finance Valuation of Stocks Bonds ...your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate among the types of stocks. • Calculate the new value of a stock after it has been split. •  more...

Business Accounting Accounting for Assets ... to gauge your knowledge of current assets. Through these questions and answers, you will increase your understanding of business accounting, including assets such as cash and cash equivalents and accounts receivables. Unit 2: Inventory (0.5 - 1 hour) • Identify forms of inventory. • Implement an internal control system to manage  more...

Business Accounting Accounting for Liabilities Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the  more...

Business Accounting Accounting for Stockholders Equity ... training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of Stockholders' Equity (0.5 - 1 hour) • Match the equity terminology to its respective type of company. • Classify the type of  more...

Financial Statements Financial Statements Analysis ...s, and budgeting variances. Paul will ask you a series of questions regarding what to do when you prepare a budget, how pro forma statements are used, and the steps to take when correcting budgeting variances. Your goal is to demonstrate that you have the necessary knowledge and skills to make financial projections. Unit 3: Financial Statement Analysis (1 hour) •  more...

Financial Statements Reading Analyzing an Annual Report ...Financial Services Division. Amy will ask you a series of questions designed to test your knowledge and understanding of annual reports. Through her questions and your answers, you will gain a better understanding of the fundamentals of annual reports, the users of annual reports, and the basic components that make up an annual report. Unit 2: Reading Notes to Financial Statements (0.5 -  more...

Financial Statements Analyzing Cash Flows ...ancial performance, and he will be asking you a series of questions designed to increase your understanding of how to evaluate a company using different accounting methods, ways a financial statement impacts both your company and the overall economy, and how different financial institutions impact financial statements. Unit 2: Cash Flow (0.5 - 1 hour) • Identify  more...

Economics The Principles of Economics ...w the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and Private Goods. Identify the Laws of Supply and Demand. Identify how price is  more...

Budgeting Creating Analyzing a Budget ... in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish between different types of budgets, and list common the steps of the budgeting process. Unit 2: Compiling the Parts of the Budget (0.5 - 1 hour) Match  more...

Budgeting Operating Manufacturing Budgets .... Throughout your conversation with her, Liz will ask you questions to gauge your understanding of operating budgets. Unit 2: Manufacturing Budgets (0.5 - 1 hour) Identify four sections in a manufacturing budget. Identify examples of flexible budgeting. Identify methods used to create a manufacturing budget.  more...

Economics Foundations of Macroeconomics ...e Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and Performance (0.5 - 1 hour) Identify the factors that stimulate economic growth. Differentiate between real and nominal GDP.  more...

Interpersonal Communication Listening Skills ...w well you use listening skills. Your mentor will ask you questions regarding your listening habits, as well as answer your questions. Unit 3: Listening to Improve Communication (0.5 - 1 hour) Understand the importance of responding to a speaker. Provide effective feedback. Ask the speaker appropriate questions.  more...

Effective Presentations Planning a Presentation ...hich you will be giving presentations about. Through your questions, you will learn about the different types of presentations and the process for planning a presentation. Unit 2: Gathering Information (0.5 - 1 hour) List three items a presenter should examine to determine presentation objectives. List two constraints that make objectives  more...

Effective Presentations Essentials of Persuasion ... its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply two goals of persuasion. Identify the five categories in Maslow's hierarchy  more...

Effective Presentations The Presentation Process ...learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. Apply three guidelines for using visual aids during your presentation.  more...

Advanced Interpersonal Communication Building Relationships ...ps offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary communication  more...

Business Writing Writing Effective Proposals ... Identify guidelines for anticipating a client's questions about your proposal. Identify factors that influence how to write a proposal to suit clients' needs. Identify guidelines for writing a proposal for a client. Unit 2: Writing Letter Proposals (0.5 - 1 hour) Identify steps for creating an effective proposal  more...

Listening Skills The Fundamentals of Listening ...vide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of messages. Learn To Understand the listening process. Interpret messages. Provide feedback. Comprehend messages. Improve your understanding. Audience All managers, supervisors, salespeople, and administrative  more...

Excellence in Service Solving Customer Problems In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate  more...

Excellence in Service Creating an Exceptional Service Environment ...Foundation for Customer Service (0.5 hours) Identify questions that can help determine customer service Strengths. Identify questions that can help determine customer service. Identify ways to build a customer service infrastructure. Identify indicators that you need to spend more time on the front line. Unit 3: Managers as Role Models (1 hour) Identify the components of the  more...

Call Center Inbound Customer Service ...ss. Ask your customers appropriate questions. Listen effectively to customers. Confirm a customer's request. Take action to fulfill a customer's request. Simulation Overview: In this simulation, you are a Customer Service Representative handling callers who  more...

Customer Relationship Mgt Fundamentals of CRM ...cess. Identify CSF evaluation questions. Select warning signs to look for when choosing a CRM system. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options  more...

Sexual Harassment What Employees Should Know ...s Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual harassment and how it affects both its victims and the organization. Unit 2: Recognizing Harassing Behaviors (0.5 - 1 hour) Identify the basis for a claim of quid pro quo sexual harassment. Identify how sexual advances  more...

Interviewing Skills Preparing for an Interview ...s you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based interviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of  more...

Workplace Aggression Recognizing Aggressive Behavior ...tants, to discuss the sources of aggression. Through your questions and Carla's answers, you will learn about societal, corporate, and managerial sources that lead to workplace aggression. Unit 3: Understanding the MAD Stages (0.5 - 1 hour) Understand why it is important to recognize the MAD stages of aggression. Apply the MAD acronym to  more...

Workplace Aggression Defusing Aggressive Situations ...f effectively handling workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with aggressive employees, and why communication is such an important factor when trying to prevent violence. Unit 2: Communicating to Prevent Violence (0.5 - 1 hour) Follow three guidelines  more...

Workplace Aggression Taking a Proactive Approach ...active approach toward workplace aggression. Through your questions, you will learn about the three steps to taking a proactive approach toward workplace aggression and why it is important that each approach is specific to its environment. Unit 2: Establishing a Workplace Aggression Policy (0.5 - 1 hour) List the three ways you can identify areas of your organization  more...

Exit Interviewing Skills Conducting an Exit Interview ...esults of exit interviews. James will ask you a series of questions designed to test your knowledge of the various uses of descriptive statistics, as well as how they can effectively be used to benefit the company. Unit 3: Reporting Exit Interview Results (1 - 2 hours) Identify the steps for preparing a monthly report. Identify the types of  more...

Human Resource Law Management s Role ... HR position with Icon. Mr. Kass will ask you a series of questions and assess your knowledge of Human Resources law. If you answer his questions correctly, you will be well on your way to a position at Icon. Unit 2: Rightful Discharge (0.5 - 1 hour) Identify employment-at-will. Identify whistleblower statutes. Identify  more...

Human Resource Law Americans With Disabilities Act ... the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour) Identify the definition of reasonable accommodation.  more...

Human Resource Law Family Medical Leave Act ...ome FMLA policies with you in case you need to answer any questions for employees. You must already reference these policies as part of your job, so you are expected to be somewhat familiar with them. Unit 2: Administration and Certification (0.5 - 1 hour) Match the three ways to administer FMLA leave with their descriptions. Select three ways  more...

Human Resource Law Fair Labor Standards Act ...and knowledge evaluation. Ronald will ask you a series of questions about the provisions of the Fair Labor Standards Act and how they pertain to Icon. Unit 2: FLSA Definitions (0.5 - 1 hour) Identify employee classes that could be FLSA exempt. Identify specific professions that could be FLSA exempt. Categorize actions as  more...

Human Resource Law Understanding Privacy Rights ...ance Officer, Jessica Stone. She will ask you a series of questions regarding privacy laws. You have been asked to speak on this topic to a number of employees, but Jessica needs to determine your knowledge of the subject first. Unit 2:Computer Use and Human Resources (0.5 - 1 hour) Select the ways that computers are used in human resources.  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...ing biases. Throughout the coversation, you will be asked questions to test your understanding of the information. Unit 3: Receiving 360-Degree Feedback (1 - 2 hours) Identify the types of 360-degree feedback you can receive. Identify the steps for communicating disagreement with the feedback you receive. Identify the  more...

360-Degree Feedback Implementing a 360-Degree Program ...ntend to create the program. She will ask you a series of questions about developing questionnaires, collecting the information, and selecting the raters. Unit 2: Training 360-Degree Feedback Participants (0.5 - 1 hour) Identify the types of information a training program for raters should include. Train 360-degree feedback raters.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...ck at the end of the program. He will ask you a series of questions about how you plan to use employee feedback regarding the program to ensure its success, how you intend to ensure the program will meet Icon a a s goals, and about the program a a s expected ROI. Unit 2: Addressing Employee Performance (0.5 - 1 hour) Identify the guidelines for helping poor  more...

Decision Making Problem Solving Problem Solving Fundamentals ...cts an organization. Identify what questions to ask to develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you  more...

Managerial Leadership Creating a Vision ...ization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer  more...

Succession Planning Successors Plan Evaluation Planning Tools In Succession Planning: Successors and Plan Evaluations and Planning Tools you will learn about utilizing the internal labour bank of an organization, and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the  more...